Roxio Media Manager Doesn't Detect Device

My computer runs Vista Business and I have 8130 Pearl. I don't understand why the software isn't recognizing the device, please help!

I have been advised by others on this forum to use DM ver 4.6 WITHOUT Media Manager as that is the best version for the curve. 4.7 was released for the Storm and other users have experienced problems with it on the curve. These are the steps I followed:
1. Make sure you back up your device first.
2. Uninstall the Desktop software through the Start - Settings - Control Panel - Add/Remove Programs - Blackberry Desktop Software - Uninstall
3. Then empty the recycle bin, restart your computer and go to Blackberry.com - Software - Blackberry Desktop Software for PC's - Download - DM 4.6 without Media Manager.
4. Download and install DM version 4.6 without Media Manager.
Once that has been installed, use 'drag 'n drop' to copy your music from your pc to the music folder on your BB. Do this in Windows Explorer or 'My Computer' or whatever you call it. Also, any DRM files will not play on the BB, I believe this is because of the digital righs issue on music files.
Hope this helps. Be patient and keep coming back as someone is always here to help
IrwinII
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Similar Messages

Media Manager won't detect device!

I have a blackberry 7230, and it is detected fine by the desktop manager but that media manager crap (god I hate Roxio) doesnt detect anything.
I've tried reinstalling, tried installing it before desktop desktop manager, but no luck.
Even tried installing it on a different PC, what could be the problem?

I use Desktop Manager 4.3 with Roxio Manager. It has the lastest version of Roxio Manager in which you can move or copy files from desktop to the exandable memory AND the blackberry internal memory. But you may need to get at least the 4.2 OS for blackberry. I have the Blackberry Curve and I am able to transfer files from desktop to internal memory via Roxio without any problems.
Be very careful though. The Blackberry only has 16 MB of memory, if you load a lot of big files it may corrupt other data on your blackberry and will definitely slow the device down. If I were you, I would upgrade to a blackberry that has expandable memory to avoid this. You can get 16 GB micro SD cards now, there is a HUGE difference between 16 MB and 16 GB!
Roxio Manger provides a warning for transferring large files to Blackberry internal memory and in fact imposes a limit which I believe is 2.83 MB.
Message Edited by metroberry on 06-20-2008 11:28 AM
Message Edited by metroberry on 06-20-2008 11:33 AM

Roxio Media Manager doesn't work

So I installed the software that came with my blackberry 8330 curve. I open the desktop manager and try to open the media manager and I get a popup that says the following:
[quote]The certificate file is missing or has been corrupted. Please re-install it. {/quote]
And won't let me add music to my blackberry so I can listen on the bus. This is a fresh install of the software from the cd that came with my crackberry, so unless it's corrupted on the cd, I don't see how it can be corrupted.
PLEASE help. I just want to be able to put my music on my phone.
Solved!
Go to Solution.

I have been advised by others on this forum to use DM ver 4.6 WITHOUT Media Manager as that is the best version for the curve. 4.7 was released for the Storm and other users have experienced problems with it on the curve. These are the steps I followed:
1. Make sure you back up your device first.
2. Uninstall the Desktop software through the Start - Settings - Control Panel - Add/Remove Programs - Blackberry Desktop Software - Uninstall
3. Then empty the recycle bin, restart your computer and go to Blackberry.com - Software - Blackberry Desktop Software for PC's - Download - DM 4.6 without Media Manager.
4. Download and install DM version 4.6 without Media Manager.
Once that has been installed, use 'drag 'n drop' to copy your music from your pc to the music folder on your BB. Do this in Windows Explorer or 'My Computer' or whatever you call it. Also, any DRM files will not play on the BB, I believe this is because of the digital righs issue on music files.
Hope this helps. Be patient and keep coming back as someone is always here to help
IrwinII
Please remember to "Accept as Solution" the post which solved your thread. If I or someone else have helped you, please tell us you "Like" what we had to say at the bottom right of the post.

Roxio media manager in BB Desktop not recognizing/transfering to the device.

Roxio media manager in BB Desktop Device Manager not recognizing/transfering to the device.
Read some threads. Managed a cumbersome workaround by using Roxio to take songs from CD and transfer to MP3 format. Then using Explorer to drop into media card. Spent hours trying to figure out. Since I'm not very tech savvy, REALLY appreciate your help. Because I can't get any files from my PC to work. How I can convert WMA. WPL XLS DOC files so my BB can read them? Also, anyone with general info as to why emails I send to myself take days to reach my BB Curve 8330 while other senders come thru quickly?

hello,
too many questions in a single discussion. Please re-post one question for each topic. in order to keep this forum tidy.
The search box on top-right of this page is your true friend, and the public Knowledge Base too:

What is the problem with Roxio Media Manager??

I purchased my first Blackberry 8310 Curve on Black Friday. For some reason the Blackberry Desktop Manager installs and works absolutely fine. However when I open the media manager from Roxio the screen freezes and it doesn't even show my device. I have uninstalled cleanly and re-installed over a dozen times and can't get it to work. We also went and bought an updated graphics and sound card and have installed them. The Roxio media manager STILL freezes up and we have to shut it down.
I do a lot of Paintshop Pro and have those programs as well as other graphics software. I'm wondering if it is a software conflict? I don't see one. Or if the Roxio is a POS as someone posted before.
I have spent hours and hours reading everything I can online about it and can not find an answer anywhere. The main reason that I want the Media Manager is that I want to make my own ringtones....that's it! The rest I can do without it. Does the BB media manager have the capability to make ringtones?
Any help would be greatly appreciated. Thanks in advance!
Michelle
The computer I'm using is a server converted to workstation.
Intel Pentium 4; 3.20GHZ
1.50 GB RAM
400 GB Hard Drive
Windows XP Home Svc Pack 3
Windows Media Player 11
Audio Card: Sound Blaster Audigy
Graphics Card: NVIDIA GeForce 8400 GS
Solved!
Go to Solution.

on Windows, you can use any software to cut your mp3 for the part you want.
you can use mp3cutter or Audacity.
The search box on top-right of this page is your true friend, and the public Knowledge Base too:

Media Sync Doesn't Recognize Device

Just got an unlocked Curve 8320. Inserted a media card, and downloaded Media Sync to my PC, not the whole Desktop Manager. Media Sync now doesn't recognize my device; have tried this tons of times! And, my computer itself doesn't recognize it as a USB drive as well. My device does have the 4.5 software loaded. Is it possible to just drag and drop music files to my microSD card since I can't use Media Sync? Also, does my blackberry have to be connected via USB for me to use Roxio Media Manager? Or can I just insert my media card? Didn't want to download the whole Desktop Manager w/ Media Manager since it already doesn't recognize my device. Aagh!
Message Edited by flamencoqueen on 05-12-2009 05:41 PM
Message Edited by flamencoqueen on 05-12-2009 05:47 PM
Message Edited by flamencoqueen on 05-13-2009 12:27 AM
Message Edited by flamencoqueen on 05-13-2009 12:30 AM

Windows Vista
Have not tried another cable, but the phone CAN charge using this same cable
Laptop computer
Using side USB port, have only 2 on the side
Under Universal Serial Bus Controller: Intel Family USB Universal Host Controller-2830, plus other prior ones installed
USB Root Hub
Also, I do not have Desktop Manager or anything else downloaded. Without having that stuff, should my computer be able to recognize my Blackberry; at least as a USB drive?
Message Edited by flamencoqueen on 05-13-2009 12:42 AM

BB Desktop / Roxio Media Manager Problems

Seriously, how does anyone use this software? I'm using the latest 4.7 version. Connecting my Storm up to my PC (Windows Vista), the overall response time is so slow that it is almost painful to watch. Issues -
1. Checks for applications updates everytime I click on a function? Really? This just happened when I launched the application - why does it do it everytime I click on Add application, manage media, etc?
2. Roxio Media Manager - this is about the most painful piece of software I've ever used. Did anyone really QA this before shipping it? Slow, slow, and slow. No indication that it is doing anything after you click on an action. Half the time it doesn't do anything! Moving media files, pictures, etc should take this long. Even navigating the local file system shouldn't take 30 - 60 seconds to do.
BB - any updates coming? It feels like this was rushed out before it was fully developed....

Research shows:
1. (thanks to my friend John Clark for this instructional) To prevent this from happening this you need to install Desktop Manager WITHOUT this Automatic Update service. Below are the steps to remove this service.
1. Go to Control Panel >Add/Remove Programs.
2. Click on "BlackBerry Desktop Software" and select "Change/Remove."
3. When prompted, hit "Next" and then you should get options for Modify, Repair, or Remove. Choose "Modify."
4. On DM 4.7 and higher, in the list of installed items, you should see "BlackBerry Automatic Update." Click the icon next to it and change it to "This feature will not be available." That should put an "X" next to "BlackBerry Automatic Update." If you are using DM 4.6 or lower and don't see this option in this list then just continue with the install and the installation will ask you a few screens later. A screen will be shown where you will be asked to check the boxes for:
A) "Start BlackBerry Desktop Manager automatically each time the computer starts."
B) "Create a shortcut for BlackBerry Desktop Manager on the Windows Desktop."
C) "Check for software updates."
Be sure number 3, "Check for software updates," is NOT checked.
2. Yes the Roxio software is buggy to me as well. I don't install it and life stays good. Use Mass Storage Mode enabled on your Media Card (Options > Media Card) and then you can drag/drop files from your PC to the Media Card as it will appear simply as a removable drive.
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Roxio Media Manager - 8830

I just got 8830 (VZN)
I have DM version - 4.3 and device software V 4.2.2.176
When I open up Roxio Media Manager. The Application recognizes my device folders , but not my media card.
I have a SD 2GB media in my device.
Any suggestions?

lthigashi wrote:
Yes,
I have the device in the Mass storage mode.
When I conect the device to my computer via USB. If comes up under a (F) drive.
When I access the Roxio Media Manager, the device is identified as the device pin number ( device) and I can access
the memory on the device. But the SD (F) drive shows not connected.
For some reason , it is not recognize the media card.
So what happens if you try to access the F: drive using My Computer or Windows Explorer? Does it allow you to access it?

Can't install or uninstall Desktop software and Roxio Media Manager has taken over

I had been having trouble with the Blackberry Desktop software crashing each time I closed it when I was done using it. This morning when I booted my computer I got an error message that said RoxWatchTray9 was unable to locate component. When I tried to close that box it attempted to install something but it just stalls. When I close try to cancel it just freezes. After while it tries to install again only to freeze again.
I figured the best solution would be to uninstall and reinstall the program but when I went into Add/Remove I discovered six listings for Blackberry Device Software for Blackberry 9530 smartphone, one for v5.0 and five for v4.7.0. I finally managed to uninstall the v5.0 at the top of the list but I can't remove the other five. I also can't reinstall the program. Roxio Media Manager continues attempting to force an install and is hogging my system resources. Any suggestions would be greatly appreciated.

Hi and Welcome to the Forums!
Try this process (you might have to do step 2 multiple times for each instance of what is showing in add/remove programs):
I suggest the following steps (insert plenty of reboots of your PC...not just restarts, but full power down reboots). Also, it is advised that you be logged into the PC on an account with full admin rights. Further, under Vista/WIN7, use the "Run As Administrator" option for everything.
1) Remove your device OS update package from your PC (add/remove programs)
2) Cleanly uninstall the RIM DTM software:
KB02206 How to perform a clean uninstall of BlackBerry Desktop Software
3) Get a fresh download of the RIM DTM software:
https://www.blackberry.com/Downloads/entry.do?code=A8BAA56554F96369AB93E4F3BB068C22
Choose the version that is newest and (if applicable) compatible with your PIM (if you are synchornizing via USB):
KB12268 Applications supported by BlackBerry Desktop Manager for synchronization
4) Download (to your PC) a fresh copy of your device OS package from your carrier:
http://na.blackberry.com/eng/support/downloads/download_sites.jsp
5) Install DTM to your PC
6) Install (also to your PC), the device OS package
7) Start the organizer configuration over:
KB17022 How to configure organizer applications for synchronization using BlackBerry Desktop Manager
Hopefully that will get things going again. You might also want to avoid Media Manager unless you really really need it.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Desktop Manager 5.0 / Roxio Media Manager Fail to Install

I am getting error 1904 module when trying to install Desktop Manager 5.0 (see errors below). I am the administrator on this laptop (hpdv8130us).
I have tried the solution where you create a reset.cmd via notepad. Result was the same.
Also, I tried a clean installation and still receive the same errors.
If I hit okay to the errors the next step is that it tries to install Roxio Media Manager and that hangs after the progress bar is complete (I let it sit for 4 hours). When I go to cancel Roxio Media Manger, it also hangs there as well. The only to get past this screen was to enter task manager and end the "dumprep.exe" process. While this gets me past the hangs/freezes, when I start DM5 it works but when I go to start Media Manager, it opens but doesn't load, the computer still runs albeit slowly because Roxio is now using 85-95% of system resources.
Running Windows XP with the latest service pack.
These are the errors I receive when trying to install Desktop Manager 5.0
error 1904.module C:\program files\research in motion\blackberry\is71connectors\isgroupwise6.5.x\gw.dll failed to register. hresult -2147220473. contact your support personnel.
error 1904.module C:\program files\research in motion\blackberry\is71connectors\isgroupwise6.5.x\gwapi.dll failed to register. hresult -2147220473. contact your support personnel.
error 1904.module C:\program files\research in motion\blackberry\is71connectors\isgroupwise6.5.x\desktopsetup_pd.dll failed to register. hresult -2147220473. contact your support personnel.
error 1904.module C:\program files\research in motion\blackberry\is71connectors\isgroupwise6.5.x\syncae_pb.dll failed to register. hresult -2147220473.
contact your support personnel.
Message Edited by qwick on 07-27-2009 05:21 AM
Message Edited by qwick on 07-27-2009 07:22 AM

Hello qwick and welcome to the forums!
It sounds to me like the installer is having trouble registering some required dlls. This article might help you out with this issue.
Also, do you know if you already have any Roxio Media Managers installed on your computer? Did you have a previous version of BlackBerry Desktop Manager installed and if so, did you uninstall it before installing this new one or install the new one without uninstalling the previous version?
hope to hear from you soon
-tg
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Roxio Media Manager 9 Error S32EVNT1.DLL Solution?

Hi!
I've just installed Desktop Manager with Roxio Media Manager 9 and when I go to open Media Manager it hangs up with the error:
S32EVNT1.DLL
related to the virtual device driver.
Suggestions?
Thanks!

Hi!
I've just installed Desktop Manager with Roxio Media Manager 9 and when I go to open Media Manager it hangs up with the error:
S32EVNT1.DLL
related to the virtual device driver.
Suggestions?
Thanks!

Roxio Media Manager Install Problem

I get the following error message when I try to run Roxio Media Manager from the Desktop Software:
"MediaManager9Module has stopped working correctly.  A problem has caused the program to stop working correctly. Windows will close the program and notify you when a solution is available."
I have done a lot of reading about this problem and most of the time users just tell the poster to use their Blackberry as a mass storage device. If they do that they won't need Roxio Media Manager. I want to use the Roxio because I have a lot of pictures and it's easier to upload them to the blackberry using Roxio - it utilizes a split screen with your computer pictures on top and your blackberry folders on the bottom... then as you browse through your pictures you just say "Copy down" and the picture goes to whatever folder you specify on the Blackberry. I just got a 4GB stick to hold all my photos so believe me the Roxio technique is far faster for me. I have successfully installed Roxio on my work computer a Dell XPS - it was a trial as well. I had to uninstall everything and completely remove all "Roxio" files including the registry. This did not work for the Acer though which is my home computer.  Right now the Acer has 4.5 installed (Roxio Media Manager did install) but when I try to click to access Roxio I get the above mentioned error message.
There are obviously a lot of people out there with this problem and no answer from Roxio or Blackberry (I called Blackberry who passed me off to Roxio who wanted me to PAY.) I also tried contacting Roxio via email from their Roxio website - they said contact Blackberry... thus I get the runaround. I just got this Blackberry (it cost me $432.) you would think something that expensive would come with software that... I don't know, works. And if i didn't they would offer some kind of tech help here.  Totally pathetic.
Hoping somebody has some insight....
Sandy
Solved!
Go to Solution.

Uninstalling and deleting all folders/files and registry entries named, RIM, Research in Motion, Roxio and Sonic worked to get Roxio Media Manager successfully installed and running on my Dell. I had some “trial” version of Roxio on my computer that came with it when I bought it and when it expired it created problems when installing Roxio Medica manager.
That was not the problem and not the solution to get Roxio Media Manager installed and running on my Acer. I tried the above, but I kept getting error messages after restart upon installing Desktop Manager due to some Roxio problem (I just didn’t know what.) I would also get error messages when I tried to access Roxio from the Desktop Manager. When I installed Desktop Manager on the Dell I used “Run as administrator” for the install but I do not have to right click and hit “Run as Administrator” every time I launch that program on the Dell to get any feature of it to run correctly including Roxio. I do for the Acer – that was the problem… but it took some tweaking to get that to happen. When I right click and hit “Run as Administrator” on the Acer the Desktop Manager would launch and it was able to read my blackberry when I plugged it in off the main menu. But when I went to any other feature off the main menu, like Sync or Roxio, it would not read the Blackberry – in the top left corner of the program it went from “Connected” to “Disconnected.” It also crashed the program several times and I had to bring up the Task Manager to quit the program because it had become “non-responsive.” The only part of the Desktop manager (after trying repeatedly) that was able to still read the blackberry when I selected “Run as Administrator” was the “Add/Remove Applications” feature. After it starting “seeing” the Blackberry from the Applications part the program I was able to go into Sync, and Roxio with it still able to “see” the Blackberry. Then I was able to successfully run the Roxio part of the desktop manager.  Odd I know…
Both the Dell and the Acer run Vista Home Premium. There were 2 separate problems causing Roxio to not install or run correctly. Both problems should have been addressed by Blackberry or Roxio. As I mentioned, I just bought this Blackberry and it cost me $432 – I am still somewhat in shock that a product that expensive comes with software that is literally up to the user to figure out how to run. That there is no way to get Roxio or Blackberry to respond themselves with a fix for this common problem is unbelievable. That we the user have to spend hour after hour troubleshooting when we should be enjoying our new blackberry is pathetic. I feel like the company just said, “Here, you figure it out.” Nice, huh?
The Desktop Manager (including all its features) should be available to all Blackberry users… then each individual can make a knowledgeable decision as to which program, either Desktop Manager or using “Mass Storage Device” is the easiest or more efficient for them.
Hope this helps… just trying to pass along what worked for me…
Sandy

Roxio media manager 9

Hi,
Roxio Media Manager 9 was working fine up until today. Now when i start it up, it closes straight down with an unhandled runtime application error.
Any ideas?
Also.. is there a good file manager utility that I could use?
thanks,
Simon.

sibex -- I suggest the following steps (insert plenty of reboots of your PC...not just restarts, but full power down reboots). Also, it is advised that you be logged into the PC on an account with full admin rights. Further, under Vista, use the "Run As Administrator" option for everything.
1) Remove your device OS update package from your PC (add/remove programs)
2) Cleanly uninstall the RIM DTM software:
KB02206 How to perform a clean uninstall of BlackBerry Desktop Software
3) Get a fresh download of the RIM DTM software:
http://na.blackberry.com/eng/services/desktop/
Choose the version that is newest and (if applicable) compatible with your PIM (if you are synchornizing via USB):
KB12268 Applications supported by BlackBerry Desktop Manager for synchronization
4) Download (to your PC) a fresh copy of your device OS package from your carrier:
http://na.blackberry.com/eng/support/downloads/download_sites.jsp
5) Install DTM to your PC
6) Install (also to your PC), the device OS package
7) Start the organizer configuration over:
KB17022 How to configure organizer applications for synchronization using BlackBerry Desktop Manager
Hopefully that will get things going again.
Incidentally, I used to also not recommend Media Manager...but recently discovered that it can indeed help. I had a particular avi that would always crash my BB at the same point of playback. I switched to MM and moved the file to my BB (allowing MM to transcode it) and it now plays just fine. So there are benefits and indeed needs for MM.
As for a good file manager -- do you mean on the device itself? It has a native file explorer...not terribly powerful, but I never try to do anything native on the device that needs power...when I need that, I use USB tether and Mass Storage Mode.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Media Manager doesn't work anymore

When I'm capturing and logging footage, Media Manager is part of my work flow. I capture the entire tape, then use the DV Start/Stop detect function to make subclips. Then I use Media Manager to create smaller versions of the subclips. I I log and archive the newly created compressed clips, and use them for edits.
But now with FCP 5.0.2, Media Manager doesn't work like it used to. The end result of outputting the subclips is one large clip. If I output half of them at a clip (1,3,5,7,9,etc.) and then go back and do the rest (2,4,6,8,10,...) it works. But what a pain. I've tried every variation of settings. Nothing make a difference.
What gives?
Also, the subclips all now have the first frame of the next clip stuck on the end. That's not Media Manager, it happens before. But it is not cool.
Anyone having similar problems, and any solutions?
-Daniel Cohen

Tom,
Here is the process:
Capture the entire DV tape as one long clip.
Use DV Start/Stop detection to create markers. (This results in that extra last frame from the beginning of the next clip.)
Make subclips from the markers.
Select subclips and go to Media Manager
Use Media Manager to Recompress
-Recompress media using OfflineRT NTSC (Photo JPEG)
-Delete unused media from selected clips.
-No handles (I want the clip as it was on the tape)
-Base media file names on clip names
-Select a media destination
And off it goes.
Instead of creating individual clips (at the slected location) it makes one long clip, like the source just smaller because it is now compressed.
In earlier version of FCP this worked. Something has changed in version 5.
I can trick the Media Manager by selecting every other subclip, outputting, and then going back and selecting the rest. But that is twice the work. And I still have those darn extra frames at the end of the clips.
Any ideas. (I have already done the Quicktime repair listed in many other threads.)
-Daniel Cohen

Media Manager doesn't work

I have a Blackberry 8330 (CDMA) v4.50.191 (Plaform 3.4.0.62).
The Blackberry desktop manager is v4.5
The Media Manager doesn't work.
when I click on the icon for it, the window gets a grayish tint -- like it's going to do something -- but then it returns to normal and nothing happens.
I am trying to download photos I took with my Blackberry camera to my computer.
Can anyone tell me some recommendations on how to download them and/or repair the Media Manager?
Thanks,
Sharlene

Hello,
My advice, skip the Media Manager and instead use Mass Storage Mode:
KB11879 What is mass storage mode
With that, you can work with your BB memory area(s) as USB drives on your computer, and use your normal computer interface to do so.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
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Roxio Media Manager Doesn't Detect Device

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