Roxio Media Manager keeps re-installing itself

The Roxio Media Manager on my PC keeps trying to reinstall itself. In the past I would leave the Blackberry software CD in the drive and it would take care of it (removing the CD from the drive brought back the error). I just updated to BB software version 4.5 and I am now getting the Roxio Media Manager installer window constantly, even with the CD present.
It is looking for the Roxio Media Manager.msi file which is on the CD.
I cancel and the window pops right back up.
I tried uninstalling the Media Manager but I can't do it because this installer process always seems to be running in the background and cannot be killed.
Any advice on how to resolve this??

hello,
joji is right. To to the unzip, just follow the instructions here :
http://supportforums.blackberry.com/rim/board/message?board.id=BlackBerryDesktopSoftware&message.id=...
The search box on top-right of this page is your true friend, and the public Knowledge Base too:

Similar Messages

Roxio Media Manager keeps trying to load

Everytime I log on to my computer I get a pop up window that says, Please wait while Windows configures Roxio Media Manager. Then it times out and instructs me to install an installation disk. If I try to close the window it keeps coming back. I found a link to a possible fix by downloading a Windows installer cleanup utility but when I went to the Microsoft site there was instructions not to use that if running Office 2007 products. I have Outlook 2007. Any help you could give me with this very annoying problem would be very much appreciated.

hello,
joji is right. To to the unzip, just follow the instructions here :
http://supportforums.blackberry.com/rim/board/message?board.id=BlackBerryDesktopSoftware&message.id=...
The search box on top-right of this page is your true friend, and the public Knowledge Base too:

Desktop Manager 5.0 / Roxio Media Manager Fail to Install

I am getting error 1904 module when trying to install Desktop Manager 5.0 (see errors below). I am the administrator on this laptop (hpdv8130us).
I have tried the solution where you create a reset.cmd via notepad. Result was the same.
Also, I tried a clean installation and still receive the same errors.
If I hit okay to the errors the next step is that it tries to install Roxio Media Manager and that hangs after the progress bar is complete (I let it sit for 4 hours). When I go to cancel Roxio Media Manger, it also hangs there as well. The only to get past this screen was to enter task manager and end the "dumprep.exe" process. While this gets me past the hangs/freezes, when I start DM5 it works but when I go to start Media Manager, it opens but doesn't load, the computer still runs albeit slowly because Roxio is now using 85-95% of system resources.
Running Windows XP with the latest service pack.
These are the errors I receive when trying to install Desktop Manager 5.0
error 1904.module C:\program files\research in motion\blackberry\is71connectors\isgroupwise6.5.x\gw.dll failed to register. hresult -2147220473. contact your support personnel.
error 1904.module C:\program files\research in motion\blackberry\is71connectors\isgroupwise6.5.x\gwapi.dll failed to register. hresult -2147220473. contact your support personnel.
error 1904.module C:\program files\research in motion\blackberry\is71connectors\isgroupwise6.5.x\desktopsetup_pd.dll failed to register. hresult -2147220473. contact your support personnel.
error 1904.module C:\program files\research in motion\blackberry\is71connectors\isgroupwise6.5.x\syncae_pb.dll failed to register. hresult -2147220473.
contact your support personnel.
Message Edited by qwick on 07-27-2009 05:21 AM
Message Edited by qwick on 07-27-2009 07:22 AM

Hello qwick and welcome to the forums!
It sounds to me like the installer is having trouble registering some required dlls. This article might help you out with this issue.
Also, do you know if you already have any Roxio Media Managers installed on your computer? Did you have a previous version of BlackBerry Desktop Manager installed and if so, did you uninstall it before installing this new one or install the new one without uninstalling the previous version?
hope to hear from you soon
-tg
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Roxio Media Manager in Continuous Installation Loop

After crashing my computer, I had to reinstall the desktop software for my Blackberry 8830 as well as ITunes. Since adding ITunes I have been getting a continuous loop with Roxio Media Manager trying to install itself when I open the Desktop Manager, but the installation is never completed and seems impossible to cancel. Evidently others have had the same problem and cannot get rid of Roxio Media Manager and cannot stop it from constantly installing (and blocking installation of other programs). I have tried to follow instructions that I found on the Roxio website to uninstall, but those instructions did not work. That involved downloading Windows Installer Cleanup Utility, but that won't install either, because the Roxio is showing up as installing. The Roxio program came bundled with the Blackberry setup, so I cannot find it listed on my programs to uninstall. Please help. How can I get this program off my computer or stop its constant (every few seconds) efforts to install itself?

hello,
too many questions in a single discussion. Please re-post one question for each topic. in order to keep this forum tidy.
The search box on top-right of this page is your true friend, and the public Knowledge Base too:

Roxio Media Manager - It keeps trying to install itself

Hi Everyone,
Roxio Media Manager continuosly tries to install itself and it won't go away. I tried to uninstall it but a window pops up that states Windows Installer is running. I tried to force quit the installer and/or Roxio, but I don't see anything in the processes panel.
I tried running registry cleaners, tried an aftermarket uninstaller program... nothing has worked. What's worse, the Windows Installer window keeps popping up and interrupts everything I'm trying to do on the computer. I can't even let it go in the background and ignore it.
Not only that, but it is also bogging down the processor immensly.
Everywhere I look on the internet, people keep suggesting a windows clean up utility from the Microsoft site, but that download is no longer available (apparently it too was causing problems)
The only other suggestion was http://forums.techarena.in/windows-xp-support/898890.htm and recommended that I download & reinstall "Desktop Manager 5.0.1 B73 Multilanguage with Media Manager", but that file is obsolete now and is no longer on the RIM site.
I'm at a total loss for what to do next. Any help would be greatly appreciated!
Thank you!
Rob

Hey skibum77,
Welcome to the BlackBerry Support Community Forums.
Follow the steps in this KB article to fix the issue: www.blackberry.com/btsc/KB19218
-ViciousFerret
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Can't install or uninstall Desktop software and Roxio Media Manager has taken over

I had been having trouble with the Blackberry Desktop software crashing each time I closed it when I was done using it. This morning when I booted my computer I got an error message that said RoxWatchTray9 was unable to locate component. When I tried to close that box it attempted to install something but it just stalls. When I close try to cancel it just freezes. After while it tries to install again only to freeze again.
I figured the best solution would be to uninstall and reinstall the program but when I went into Add/Remove I discovered six listings for Blackberry Device Software for Blackberry 9530 smartphone, one for v5.0 and five for v4.7.0. I finally managed to uninstall the v5.0 at the top of the list but I can't remove the other five. I also can't reinstall the program. Roxio Media Manager continues attempting to force an install and is hogging my system resources. Any suggestions would be greatly appreciated.

Hi and Welcome to the Forums!
Try this process (you might have to do step 2 multiple times for each instance of what is showing in add/remove programs):
I suggest the following steps (insert plenty of reboots of your PC...not just restarts, but full power down reboots). Also, it is advised that you be logged into the PC on an account with full admin rights. Further, under Vista/WIN7, use the "Run As Administrator" option for everything.
1) Remove your device OS update package from your PC (add/remove programs)
2) Cleanly uninstall the RIM DTM software:
KB02206 How to perform a clean uninstall of BlackBerry Desktop Software
3) Get a fresh download of the RIM DTM software:
https://www.blackberry.com/Downloads/entry.do?code=A8BAA56554F96369AB93E4F3BB068C22
Choose the version that is newest and (if applicable) compatible with your PIM (if you are synchornizing via USB):
KB12268 Applications supported by BlackBerry Desktop Manager for synchronization
4) Download (to your PC) a fresh copy of your device OS package from your carrier:
http://na.blackberry.com/eng/support/downloads/download_sites.jsp
5) Install DTM to your PC
6) Install (also to your PC), the device OS package
7) Start the organizer configuration over:
KB17022 How to configure organizer applications for synchronization using BlackBerry Desktop Manager
Hopefully that will get things going again. You might also want to avoid Media Manager unless you really really need it.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Roxio Media Manager Install Problem

I get the following error message when I try to run Roxio Media Manager from the Desktop Software:
"MediaManager9Module has stopped working correctly.  A problem has caused the program to stop working correctly. Windows will close the program and notify you when a solution is available."
I have done a lot of reading about this problem and most of the time users just tell the poster to use their Blackberry as a mass storage device. If they do that they won't need Roxio Media Manager. I want to use the Roxio because I have a lot of pictures and it's easier to upload them to the blackberry using Roxio - it utilizes a split screen with your computer pictures on top and your blackberry folders on the bottom... then as you browse through your pictures you just say "Copy down" and the picture goes to whatever folder you specify on the Blackberry. I just got a 4GB stick to hold all my photos so believe me the Roxio technique is far faster for me. I have successfully installed Roxio on my work computer a Dell XPS - it was a trial as well. I had to uninstall everything and completely remove all "Roxio" files including the registry. This did not work for the Acer though which is my home computer.  Right now the Acer has 4.5 installed (Roxio Media Manager did install) but when I try to click to access Roxio I get the above mentioned error message.
There are obviously a lot of people out there with this problem and no answer from Roxio or Blackberry (I called Blackberry who passed me off to Roxio who wanted me to PAY.) I also tried contacting Roxio via email from their Roxio website - they said contact Blackberry... thus I get the runaround. I just got this Blackberry (it cost me $432.) you would think something that expensive would come with software that... I don't know, works. And if i didn't they would offer some kind of tech help here.  Totally pathetic.
Hoping somebody has some insight....
Sandy
Solved!
Go to Solution.

Uninstalling and deleting all folders/files and registry entries named, RIM, Research in Motion, Roxio and Sonic worked to get Roxio Media Manager successfully installed and running on my Dell. I had some “trial” version of Roxio on my computer that came with it when I bought it and when it expired it created problems when installing Roxio Medica manager.
That was not the problem and not the solution to get Roxio Media Manager installed and running on my Acer. I tried the above, but I kept getting error messages after restart upon installing Desktop Manager due to some Roxio problem (I just didn’t know what.) I would also get error messages when I tried to access Roxio from the Desktop Manager. When I installed Desktop Manager on the Dell I used “Run as administrator” for the install but I do not have to right click and hit “Run as Administrator” every time I launch that program on the Dell to get any feature of it to run correctly including Roxio. I do for the Acer – that was the problem… but it took some tweaking to get that to happen. When I right click and hit “Run as Administrator” on the Acer the Desktop Manager would launch and it was able to read my blackberry when I plugged it in off the main menu. But when I went to any other feature off the main menu, like Sync or Roxio, it would not read the Blackberry – in the top left corner of the program it went from “Connected” to “Disconnected.” It also crashed the program several times and I had to bring up the Task Manager to quit the program because it had become “non-responsive.” The only part of the Desktop manager (after trying repeatedly) that was able to still read the blackberry when I selected “Run as Administrator” was the “Add/Remove Applications” feature. After it starting “seeing” the Blackberry from the Applications part the program I was able to go into Sync, and Roxio with it still able to “see” the Blackberry. Then I was able to successfully run the Roxio part of the desktop manager.  Odd I know…
Both the Dell and the Acer run Vista Home Premium. There were 2 separate problems causing Roxio to not install or run correctly. Both problems should have been addressed by Blackberry or Roxio. As I mentioned, I just bought this Blackberry and it cost me $432 – I am still somewhat in shock that a product that expensive comes with software that is literally up to the user to figure out how to run. That there is no way to get Roxio or Blackberry to respond themselves with a fix for this common problem is unbelievable. That we the user have to spend hour after hour troubleshooting when we should be enjoying our new blackberry is pathetic. I feel like the company just said, “Here, you figure it out.” Nice, huh?
The Desktop Manager (including all its features) should be available to all Blackberry users… then each individual can make a knowledgeable decision as to which program, either Desktop Manager or using “Mass Storage Device” is the easiest or more efficient for them.
Hope this helps… just trying to pass along what worked for me…
Sandy

Media Manager keeps installing....

I installed BDM v.5 with Media Manager. When it was done, I restarted the PC as I was directed. It came back up fine so I thought everything was working. However, every now and then Media Manager goes through the installation process when I start the PC up. Anyone else experience this? What are apps are out there that allow you to send files to the phone (Storm)?

Hi there!
For your second question (apps to send to your Storm)...there's no need for anything else. Your Storm, properly configured, should appear as 2 USB drives in your Windows system. Simply move files to/from just like you would any other drive on your PC.
http://supportforums.blackberry.com/rim/board/message?board.id=BlackBerryDesktopSoftware&thread.id=3...
Or, email things to your BB...then save the attachment to the BB.
Or use BT file transfers.
For your first question -- that's really odd. Are you positive it's Media Manager attempting to install again? Or is it some VCast thing or something? Regardless, what you might try is a clean uninstall:
KB02206 How to perform a clean uninstall of BlackBerry Desktop Software
Followed by a fresh download of DTM:
http://na.blackberry.com/eng/services/desktop/
Followed by a fresh download (to your PC) of your device OS Package:
http://na.blackberry.com/eng/support/downloads/download_sites.jsp
Followed by installing DTM to your PC and then the device OS package (also to the PC).
Failing that, you might try a version of DTM without Media Manager. I used to run with that and it was cleaner and faster...but recently I learned that not all .avi's are created equal and I needed Media Manager to transcode them for my BB to be able to play some of them properly.
Good luck and let us know!
Message Edited by sdgardne on 08-25-2009 12:33 PM
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Roxio Media Manager/ New OS for BB Curve 8310

Dear Sirs:
How can I unstall Roxio Media Manager. It shows like Windows installer is trying for ever to install it, a window is asking to restart the computer; restart again and again; If I don't do it the computer restart by itself.!!!!!
Is the new OS system for Curve 8310 with ATT available?.
Thanks for your help.

Hi and welcome to the forums!
To completely uninstall Roxio from your system: Roxo knowledgebase:
For XP
http://kb.roxio.com/content/kb/Creator/000086CR
For Vista:
http://kb.roxio.com/content//kb/Creator/000127CR
I would then suggest you remove the current DM with this procedure:
http://www.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB02206&sliceId=SAL_Pub...
Cold Boot the PC, bring down the firewall and virus checkers, and install the DM again.
Thanks
Please remember to resolve your thread. Put the check mark in the green box that contained your answer! Thanks
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Roxio Media Manager or Windows Installer

Hello all. First let me say that I am truly a novice when it comes to PC understanding. Ok, so I purchased a blackberry pearl and had to replace it. Long story short, I ended up tryign to back up my data on my pc and now I keep getting error messages..."please wait while windows installer configures roxio media manager" or something to that effect (not at my home pc right now, sorry). I had a friend come and did what I thought was a removal of BB Desktop software and a restore to a point before I had installed it, but no dice. Still have the error, but no software. Purchased an external hard drive to back up my data, but can't even do that because I get the Installer error anytime I try to install new software on the pc. Pls help.

on the blackberry.com website, you can download the Desktop Manager without Media Manager.
less headaches.
The search box on top-right of this page is your true friend, and the public Knowledge Base too:

Roxio Media manager

Installed the latest version (5.0) of BB Desktop. It then downloaded and installed Roxio Media Manager, which always opens up trying to configure itself, and gives the error "Unrecognized character in the My Pictures path". Did a search of the registry, but all paths seem OK, they actually point to the correct folder (D:\My Pictures). Any suggestions?

The current Desktop software has a file browser.

Roxio Media Manager Installation Problem

My Desktop Manager recently updated itself to version 5. Shortlly therafter I started to get error messages from Window's Installer trying to configure Roxio Media Manager and not finding a particular roxio media manager .msi file. This is a very insistent installation routine because no amount of "cancel" or rebooting eliminates the process. Very frustrating. The error message is prompting me for an alternate path to the folder containing the installation package but my browing is not finding it. Maybe it's somewhere else?
What do I need to do to either abort this installation or complete it? I really don't care either way, since I don't use Media Manager much. Thanks in advance for your help.
Solved!
Go to Solution.

If you don't use media manager, I suggest removing it entirely. In my experience it has caused issues with the desktop manager software. I would uninstall the desktop manager from your computer first. Uninstall the Blackberry Destkop Manager (DTM) using this guide: http://www.blackberry.com/btsc/KB02206
Then, Download Blackberry Desktop Manager over here (without media manager): https://www.blackberry.com/Downloads/entry.do?code=A8BAA56554F96369AB93E4F3BB068C22
Install it and hopefully everything runs fine again. Be sure to reconfigure your sync settings if you use them.
Cheers,
Kijana
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1. Mark Accept as Solution on the appropriate post once your issue has been resolved
2. Give Kudos to helpful posts (click the star next to the post)
Thanks

Roxio media manager 9

Hi,
Roxio Media Manager 9 was working fine up until today. Now when i start it up, it closes straight down with an unhandled runtime application error.
Any ideas?
Also.. is there a good file manager utility that I could use?
thanks,
Simon.

sibex -- I suggest the following steps (insert plenty of reboots of your PC...not just restarts, but full power down reboots). Also, it is advised that you be logged into the PC on an account with full admin rights. Further, under Vista, use the "Run As Administrator" option for everything.
1) Remove your device OS update package from your PC (add/remove programs)
2) Cleanly uninstall the RIM DTM software:
KB02206 How to perform a clean uninstall of BlackBerry Desktop Software
3) Get a fresh download of the RIM DTM software:
http://na.blackberry.com/eng/services/desktop/
Choose the version that is newest and (if applicable) compatible with your PIM (if you are synchornizing via USB):
KB12268 Applications supported by BlackBerry Desktop Manager for synchronization
4) Download (to your PC) a fresh copy of your device OS package from your carrier:
http://na.blackberry.com/eng/support/downloads/download_sites.jsp
5) Install DTM to your PC
6) Install (also to your PC), the device OS package
7) Start the organizer configuration over:
KB17022 How to configure organizer applications for synchronization using BlackBerry Desktop Manager
Hopefully that will get things going again.
Incidentally, I used to also not recommend Media Manager...but recently discovered that it can indeed help. I had a particular avi that would always crash my BB at the same point of playback. I switched to MM and moved the file to my BB (allowing MM to transcode it) and it now plays just fine. So there are benefits and indeed needs for MM.
As for a good file manager -- do you mean on the device itself? It has a native file explorer...not terribly powerful, but I never try to do anything native on the device that needs power...when I need that, I use USB tether and Mass Storage Mode.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
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PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
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Roxio media manager missing Roxio media manager.msi file can't cancle installation

Roxio media manager is trying to installing something but it gets to the end and say it can't find Roxio media manager.msi. so basicly i need the file. I can't cancle whats it's doing as it keeps restarting. It just bugging my now as i can't uninstall anything else and I need to to fix another not related problem

start- run, type
msconfig and press OK
clcik on STARTUP tab at the top, right down whats either checked or unchecked(whichever is the smallest option)
click disable all button
click on the SERVICES tab at the top
at the bottom click checkmark in "hide all microsoft services"
again write down what is or isnt checked(smallest option)
click DISABLE ALL button
restart PC
when you boot up you get a popup saying you ahve used the MS config utility, place check mark in box and click OK
next open the internet and download
Windows Installer CleanUp Utilityinstall program and run it, in the list find anything blackberry, roxio, research in motion, or installer related. remove them
next we are going to perform a clean uninstall of DTM
http://www.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB02206&sliceId=1&docTy...
anywhere in the DOC, if it tells you to delete research in motion, also delete roxio if you see it.
then you can go back to MSCONFIG and put your startup and services back to the way they were
then get the latest desktop manager 5.0, if you dont plan on using media manager, dont install it, its a resource hog

Problem with Roxio Media manager

Hello,
I have installed v4.6 for my desktop manager and it the Roxio media manager worked fine for a couple times and now it tries to reinstall it everytime i use it?
1) Why is it trying to reinstall?
2) How can i fix it?

did you read the complete discussion that I linked ? there is just one file : the installer that is several megs. you can download the desktop manager with or without the media manager. The media manager is just a module inside the desktop manager.
The search box on top-right of this page is your true friend, and the public Knowledge Base too:

Roxio Media Manager keeps re-installing itself

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