RoxMediaDB9 Module has Stopped working

This happens to me constantly when I try to use Roxio Media Manager to transfer files to my 8 hour old Storm. It worked once when I was transfering music. I've tried everything I can think of including un-installing re-installing and so on. I have no idea what's going and there doesn't seem to be anyone here with the same problem. Can anyone offer some insight??
Thanks,
Aaron

Hi
Please try these steps given below and see it this fixes your issue.
In Windows 8.1
1.  Search for "Device Manager".
2.  Click on "Display adapters" to open the dropdown.
3.  Write down the name of the driver you have so that you know what it is that you want to reinstall.
4..  Right Click on the misbehaving driver and select uninstall.
5.  Allow the wizard to uninstall the driver.
6.  Restart the computer.
Check it is uninstalled:-
7.  Follow actions 1 and 2 again and check that the driver is called something like Windows generic driver.
To reinstall a driver from the intel site:-
8.  Go online to https://downloadcenter.intel.com/default.aspx?lang​=eng  (change the language in the top right corner if English isn't what you need)
9.  Go to the "Find by Category" section (in the middle of the page somewhere)
10.  Select "Graphics Drivers" in the first box
11.  Select "Laptop graphics drivers" (or as appropriate for your computer) in the second box.
12.  Select the appropriate chip /driver combination for your computer in the third box
13.  Click find.
14.  Now select the right package for your operating system (note the difference between 32 and 64bit versions)
15.  Now select the .exe file (which is the option for end users)
16.  Choose to accept the licence agreement (if you do)
17.  Follow the instructions.
18.  Restart.
Let us know how it goes!
"I work for HP."
****Click the (purple thumbs up icon in the lower right corner of a post) to say thanks****
****Please mark Accept As Solution if it solves your problem****
Regards
Manjunath

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