RSD repair times?

I sent in my mac book last sunday and it shows that it has been received by apple since the 6th. I have called apple care a few times and have been told that my part is on order.
Just curious how long did it take everyone else out there to have your computers repaired?

The first time I needed the logic board replaced it took my local repair center about a week and a half to get the part in. Once they got it I brought the 'Book in on Friday afternoon and they called me to pick it up Saturday morning.
Sadly, the replacement logic board hasn't done the trick since in addition to having to reset the PRAM for nearly every boot from a 'shutdown state' I now also started having random shutdown issues.
So I called my repair center back on Wednesday or Thursday and they said they'd order another new logic board. Then this morning (Monday) they called to tell me the part was in. I've dropped my 'Book off again just before noon and expect to have it back before I go home from work tonight.
The lessons here:
1) Even the most drastic step of replacing the main logic board may not fix the RSD problem. (Apple still doesn't definitively know what is causing sudden shutdowns and a mlb replacement is essentially a 'shotgun' approach to replace everything that could possibly be the culprit.)
2) Logic boards seem to be more readily available now than 2-3 weeks ago.
3) Having a local repair center at your disposal makes enduring these repairs so much more bearable.
Good luck to everyone with these problems - I hope you get a successful repair soon!
13" Macbook | 2 GHz | 1 GB RAM | Mac OS X (10.4.7)

Similar Messages

Are long iphone 5 repair times in Europe to be expected in general?

UPS picked up my working but physically damaged (on the back) iphone 5 on October 28 I expected to have it back in 5-7 days, as Apple advertises its repair cycles. But till now (November 5) the online status is still "Diagnosing product". I don't believe apple repair staff needs from October 30 (arrival of unit in the repair center) until November 5 to find out that it is working fine but needs a new back cover. To help them I also wrote that down when describing the problem.
Today I called customer support in Germany and I got someone on the phone who couldn't explain anything about status with this repair to me. The obvious advise was to wait further on (and hope the best).
Do you have similar experiences? To me that all is a bad surprise and at least I wanted you to know, in case you are considerng making use of apple for a similar repair.

Whoever you talked to was completely misinformed. The repair times are indeed as stated, at least based on everything I've read, and there are loaner phones available. Call Apple Support and ask again. If you get the same misinformation, ask to speak with a supervisor. Or, and probably better, make an appointment at an Apple Store where you can arrange the repair in person:
http://www.apple.com/es/retail/storelist/
Regards.

Fault Reporting and Repair Time

Is it me or is the fault reporting number for BT useless?
I realised our phone line wasn't working at about 20:00hrs in the evening. I live in an area with no mobile signal so drove the few miles needed to get a mobile signal and called 0800800151 to report the fault. After a few minutes following the menus it tells me it is doing a line test and at the end of the line test the automated service tells me there is no fault on the line and hangs up on me. I tried 4 times to find a series of menu options I needed to select to actually speak to someone. At first they told me no fault on the line. After explaining to them (several times) that I had unplugged all extensions, tried several different phones in the main socket only and I still had no dialling tone and that I also tried ringing my landline number but kept getting an error in connection message or number not in service message they agreed there might be a fault on the line and gave me an estimated repair time of 4 working days (not 3 as stated in BT's terms and conditions).
First it took 90 minutes to actually report the fault to a human being.
Secondly when I did talk to a human being they kept asking for an alternative number even though I kept on explaining I have no mobile phone signal at home.
Thirdly they did not tell me they could put a message informing callers there was a fault on my line - when I found this out for myself it took 18hours for the message to appear.
Fourthly 4 working days seems a bit extreme to fix a fault. I was told I would be kept updated online but it continuously says further diagnostic tests are being carried out from the diagnostic test centre (would that be the same diagnostic test centre that told me there was no fault on the line when I was trying to report the fault). Now living in a rural area I would notice if an openreach van was out and about but there is no sign of one so I don't believe anything is actually being done.
Is this the level of service that can be expected in the 21st century?

"BT do not provide or maintain the external network. This is done by Openreach who work for all service providers. BT do not get any special treatment.
Openreach have a backlog of work, so installation and repairs are taking much longer than normal.
Openreach only have to respond to a fault in three days, repairs could take much longer than that, depending on the nature of the fault."
I do realise the above since that seems to be the standard reply here. However, I cannot contact openreach as they are not contactable. BT provide me with a service and BT do not give me this service so therefore I have to deal with them. My point is that the BT call centres are useless - they either provide incorrect information or no information at all and it always takes ages to actually speak to a human being.
The fault has been updated online (although I did not receive an e-mail as it says on the website to tell me there is an update to the fault) and says customer action is required and that I need to book an engineer.
This is all very well but:
1. The next available date for an engineer is 2 weeks in the future.
2. The website says they expect to have the fault fixed by the 4th of september (how is that possible if I need an engineer visit and the next available date is 2 weeks in the future?)
3. If I book a day off work will the engineer actually turn up (I only ask because I speak from experience on the broadband side of things - appointment agreed, I book time off work and then no one turns up). Bet I can't charge openreach (or BT) for a missed appointment and lost earnings for myself but if it is the other way around...........
As for the comment about using a cheap residential grade service - is that not what most people use. Should I be expected to pay for a business total care package or something for a residential home telephone? Would that make a difference (I deal with several total care leased lines at work and one fault took them a year to find)?

Has Anyone Been Charged for the RSD Repair?

In all the talk about the MacBook's RSD (Random ShutDown) problems, I haven't read anything about a repair fee. It always struck me as a faulty unit that Apple was fixing to make it as it should be. (That is, the "problem" isn't a result of anything the user did.)
When I dropped off my MacBook at my local Apple Store, it was quickly checked by someone at the Genius Bar. He confirmed that it was shutting down (mine does it pretty consistently) and set up a repair to replace the Heatsink Kit. I signed the work order and left the store.
Once I got home and read the work order more carefully, I see that there are prices listed for the parts and labor (the total adds up to $149.06). But next to that it says "Amount Due," and it says $0.00.
I just want to verify that I won't need $150 with me when I pick up my MacBook. Has anyone had to pay for their RSD repairs?

My heat sink was also replaced but the next day the computer refused to boot...only a frozen screen with a million stripes of colored lines. I took it back to authorized reseller and they reset PRAM and upgraded to 10.4.8 operating system and charged me nearly $200 usd! I've been arguing with Apple Norway (I live in Oslo) and the authorized reseller. They blame each other and no one refuses to reimburse me. Reseller says, "Apple Care does not cover software issues. It was a software problem. Go talk to Apple."
I posted on this forum too:
http://discussions.apple.com/thread.jspa?threadID=695953&tstart=0
So be careful of a frozen screen or any other software problems!

Is 4-5 weeks of repair time normal?

My Macbook Pro has a hardware problem. The trackpad got stuck (pressed). Notebook is 10 months old.
I return the notebook to the Belgian reseller (no Apple owned stores iin Belgium yet). They told me I will have to wait 4-5 weeks for repair. They told me that 1 week is lot by the shop itself (transportation), but a month of repair time at Apple would be normal (in Belgium)???
Who can miss a notebook for that long? Ok, I did not buy an extra Apple Care program. But I would be ok with a week, maybe 2 of repair time. I'm not expecting 24hours. But 4-5 weeks?
Reseller says nothing can be done, there are not allowed to give phone numbers. Everybody just has to wait.
So, any possibility to speed this up?
Is this normal?

Would like to do that, but while looking for a contact email address I haven't found anything. When I give my serial number in the support section, I get the message that the 90 days telephone support possibility is over and that I should take contact with my reseller for any issues.
That reseller just says I have to wait and that there is no way to speed things up.
Do you have an email address where I can ask clarification for my issue?

Long repair times

I am a new Apple user - my Mac Pro arrived three weeks ago. Unfortunatly the was within 2 weeks a hardware malfunction. The help desk was helpfull and referred me to a apple store. There they took the Mac Pro in for sending to the repair workshop. Now I used to have Dell PC's with a repair time of 3-4 days max, which is important as it is our main business tool.
In the shop they told me that the repair time was 2 weeks! Unbelievable - even with apple protection which I bought - two week in which I cann't do my work. Because even a replacement machine was not possible. Hence my quesion: how can Apple pretend to be a premium brand and get away with 2 weeks repair time. I am utterly disappointed and stop the migration from windows to mac in my company of 10 seats.
Or is this abnormal and hsould I take it higher up? Let me know your experience?

For me, backups usually include backup 'systems' as well as for data, system images, parts (RAM, drives, video cards).
Depends on what and why. Hopefully that was a worse case (don't over promise what you can't) or their tests determinded they needed to order parts they don't stock. Mac Pros are not your pro-consumer item.
You probably were told or knew to run an Apple Hardware Test. Now with Lion OS on new machines, the firmware supports a remote network test and OS install - necessary also because you may not have received any OEM DVD with OS and AHT.
And ask here and see if anyone has ideas to help what was happening. And whether it might be software, OS, support for 3rd party software (Adobe etc) or hardware even.
Your Mac Pro by default boots the 64-bit kernel but can boot in 32-bit mode, just needs drivers that support both.
Without knowing more, and normally the Apple (US) Store had lots of the 2.8GHz 4-core models for US$2100 which make a nice affordable system (and very upgradable) - plus those are certified and tested, rebuilt and updated parts as needed, so more affordable and some people prefer Apple refurb'd stock "Specials" even more than new if it is the configuration you need. Or as a 2nd system, not that you should need to.
With a PC, even Dell PSU's and parts often have to be swapped or replaced but maybe the plan and stock for those occasions. (Never owned Dell, but do build a few PCs).

Firmware Update After RSD Repair??

I installed the firmware update when it was first available and then sent my MB in for RSD repair. When I got my machine back from RSD repair the firmware update has not been installed. Have others in this situation installed the update without problem??

I had the same experience. It wanted the firmware update to be installed, along with latest versions of itunes, etc.
Having to reinstall the firmware update seems normal to me, because the repair included changing out the logic board, which is where the firmware update would be stored.
Anyway, I did the updates it asked for and all is well. I did get the dreaded rainbow of doom, but resetting the PRAM (boot while holding Option-Cmd-P-R) clears that out for good.
So far, things continue to operate as they should since the repair.
Macbook Mac OS X (10.4.7)

RSD Repair - For those of us who do not have AppleCare

My 2.0 GHz MacBook has been suffering from the popular RSD issue for the past few weeks (I purchased it at the end of May). I was waiting for Apple to make some kind of formal statement about the problem before I sent it in for repair. I didn't want to end up like many of the people on these boards who have sent their MBs in for repair only to have to send it back in a second or even third time because Apple didn't fix the RSD issue. However, now it seems that perhaps Apple has figured out how to fix these computers, so I want to get mine repaired.
Since I bought my MacBook in May, I am past the 90-day period in which I would have free AppleCare phone support. I have tried registering online to set up an appointment with a Mac Genius at my local Apple retail store, but for the past 3 days I have been receiving the message that I can't sign up for an appointment because of unexpectedly high demand.
Can I call AppleCare free of charge just to get details on how to send in my MacBook for repair? I'm not going to pay $250 for the 3-year phone support and service contract.

If you plan on holding on to that MacBook for quite awhile, I would suggest getting AppleCare. Shop around for it. I recently got mine off eBay for $126.00.
-Bmer
Mac Owners Support Group
Join Us @ MacOSG.com
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Need to repair Time Machine back-up drive

I have an external back-up for my Time Machine. I think the power went out while it was backing up, and now I can a message that the drive is "read only" or "unavailable." I've tried to fix it using Disk Repair, but I get this message:
Verify and Repair volume “Time Machine Backups”
Checking Journaled HFS Plus volume.
Detected a case-sensitive volume.
Checking extents overflow file.
Checking catalog file.
Missing thread record (id = 129447065)
Missing thread record (id = 129447066)
Invalid node structure
Rebuilding catalog B-tree.
Disk full error
The volume Time Machine Backups could not be repaired.
Volume repair complete.Updating boot support partitions for the volume as required.Error: Disk Utility can’t repair this disk. Back up as many of your files as possible, reformat the disk, and restore your backed-up files.
Is there anything else I can try before I reformat the disk and start over with my backups? Thanks!

If you have Disk Warrior, that would probably fix it. It's the go-to program of choice to repair errors like that. Of course, it's alot cheaper to just reformat the drive ... I'd probably write zero's to it to ensure it's fresh (also resets the bad sector table).

Disk Utility can't repair Time Machine + HDneeds to be repaired using the Recovery HD

Time Machine does back up. In fact it does not even show up on my desktop. I used didk utility and msg I got is below.
I am in a place where I cannot even buy a flash drive. My harddisk is malfunctioning. Its hard to restart from the 'sleep' mode, so I have it on all the time. What can I do to fix this? HELP!
This is what Disk Utility says...
Verify and Repair volume “Time Machine Backups”
Checking file systemChecking Journaled HFS Plus volume.
Detected a case-sensitive volume.
Checking extents overflow file.
Checking catalog file.
Incorrect number of thread records
Incorrect number of thread records
Checking multi-linked files.
Checking catalog hierarchy.
Invalid directory item count
(It should be 163758 instead of 163846)
Incorrect folder count in a directory (id = 18)
(It should be 0 instead of 88)
Checking extended attributes file.
Invalid sibling link
Rebuilding extended attributes B-tree.
The volume Time Machine Backups could not be repaired.
Disk Utility can’t repair this disk. Back up as many of your files as possible, reformat the disk, and restore your backed-up files.
Ref the HD:
Verifying volume “Macintosh HD”
Checking file systemPerforming live verification.
Checking Journaled HFS Plus volume.
Checking extents overflow file.
Checking catalog file.
Checking multi-linked files.
Checking catalog hierarchy.
Checking extended attributes file.
Checking volume bitmap.
Volume bitmap needs minor repair for orphaned blocks
Checking volume information.
Invalid volume free block count
(It should be 78219814 instead of 78056382)
The volume Macintosh HD was found corrupt and needs to be repaired.
Error: This disk needs to be repaired using the Recovery HD. Restart your computer, holding down the Command key and the R key until you see the Apple logo. When the Mac OS X Utilities window appears, choose Disk Utility.

AMBKK wrote:
The volume Time Machine Backups could not be repaired.
Disk Utility can’t repair this disk. Back up as many of your files as possible, reformat the disk, and restore your backed-up files.
Your backups may be hopelessly corrupted, but there's a chance an (expensive) 3rd-party Disk Repair utility might be able to fix them. For the moment, eject and disconnect the TM drive and try to repair the internal.
Error: This disk needs to be repaired using the Recovery HD. Restart your computer, holding down the Command key and the R key until you see the Apple logo. When the Mac OS X Utilities window appears, choose Disk Utility.
Do that first.
If that's not clear, see the yelow box in #6 of Using Disk Utility.

Disk Utility stops repairing Time Capsule backup with no info

After having problems backing up to a long-term stable backup on TC, I have tried using Disk Utility to repair the sparsebundle.
The repair begins, but never finishes. And no details are left in DU to decode what happened.
Does this mean sparsebundle corrupt? Or a problem with DU?

Sugith Varughese wrote:
Wow, DU by ethernet IS much faster than wireless!
Unfortunately, DU said the sparse bundle was okay, but when I tried another TC backup, it failed again.
I assume this means there's no option but to delete the sparse bundle and start again?
No. There may be nothing at all wrong with the TC or sparse bundle. We need to know why it failed. Without the actual message(s), we're shooting in the dark. Start with #C2 in Time Machine - Troubleshooting. It will show you how to locate the message(s) that describe the problem, then help you fix it.
If that doesn't help, post back with details, including all the messages, your setup, what you've done, and the results.

HD needs to be repaired, Time machine is failing

My mac os x 10.5.8 has been acting very wierd. The other days after restarting it, it would not go past the apple/grey screen. Then i retried while holding (i believe commn, alt, p &R) and it worked. Howevere, my mac has been acting very badly/freezing. I just ran "verify disk" and got the message "first aid failed... the volume Macintosh needs to be repaired".
So sicne i figure i should back everything up on my time machine, i just got an error message from time machine saying that it has failed as well.
Please help! I also do not have my mac osx install disk with me as i moved and it is overseas
thanks

Hi Mary, you do not want to try to backup a bad drive usually.
Tough without the Install disc, but some things to try...
Does it boot to Single User Mode, CMD+s keys at bootup, if so try...
/sbin/fsck -fy
Repeat until it shows no errors fixed.
(Space between fsck AND -fy important).
Resolve startup issues and perform disk maintenance with Disk Utility and fsck...
http://docs.info.apple.com/article.html?artnum=106214
If that consistanly fails to fix the Disk, you'll need something stronger...
Your best bet is DiskWarrior, you need the CD/DVD though.
http://www.alsoft.com/DiskWarrior/
But others that may work…
Drive Genius…
http://www.prosofteng.com/products/drive_genius.php
TechTool Pro…
http://www.micromat.com/index.php?option=com_content&task=view&id=31&Itemid=83

Fast repair time??

I sent my computer in last night to applecare to get a problem with a gap between the display and bottom of the computer fixed. I checked the status of the repair a few minutes ago and my macbook repair is already in progress. Thats seems pretty fast to me.
At this rate do you think it will be here sooner then 5 business days?

I asked the same question the other day and got mocked by a bunch of snide jerks on the boards. I sent mine off for RSD - it was picked up on Friday afternoon at like 5 pm and I am typing on my repaired and operational (seemingly) MacBook right now, and it's Tuesday night. It actually got here today about lunchtime. They replaced my heatsync, cover, and an assortment of other components, so fixing a gap should be pretty quick I would think.
I wouldn't worry. as i've just found out...they can be very fast.

Disk utility can't repair time machine disk - File system check exit code is 8

i have a WD My Passport 2Tb external hard drive that is split in to 2 volumes (1.5 & .5 TB). I use the smaller volume as my Time Machine disk. A couple of days ago I started getting an error that the Time Machine back up had failed and to use Disk Utility to repair the disk. So I launched DU and ran Verify Disk in the Time Machine volume. It quit verifying and told me to run Repair Disk EXCEPT the Repair Disk button was still greyed out. If I select the physical drive, Repair Disk becomes available but gives me the above error. The other (larger) volume continues to work just fine.
The he Time Machine volume is read only now.
I'm running Yosemite 10.10.1.
Hoping ting someone has a fix because I would prefer not to lose a years worth of Time Machine data.
Mahalo for for any help.
Steve Hudson

i'm afraid that the disk is too corrupt to repair. This could be because the drive is failing or you will need to erase the partition (which may not succeed unless you also repartition the drive.) If you must repartition the drive then you will lose data on both partitions. This is an important reason why you should not mix storage and backup on the same drive.
You will need to erase your Time Machine volume to see if that fixes the problem. You will lose all the backup data unless you get another external drive to which you can clone the backup volume before erasing it.

Please HELP! = major disk issue - none of OSX "help" tools works (repair/time machine/reinstall)

Hello to all,
My first post, but directly with a very difficult case I suddenly encountered yesterday evening...
When, as usually I opened the lid, it turned on from sleep, as usually, however frozen suddenly... so I did hard turn off... with ON/OFF button. When it turned on again, I had no possibility to put my password, but I was directly faced with "OSX tools" with 4 options (it is in Polish so I try the translation):
1) Recover from Time Machine back up;
2) Install OSX again;
3) Get online help;
4) Disk tool;
I am totally ****** off how this could happen. There was so much stuff on the disk, including the whole Aperture libary with thousends of my daughter photos (she was born a year ago) - priceless stuff.
I would never expect Apple to give me such an "experience"... never heppened to me on any PC's before..
I have 2011 MacBook Pro 13" with Maverics.
This is what I encountered using each of solutions:
1) I use Synology DS209 for Time Machine backup (connected via Lan cable). As far as I remember backup is about 2 months old. Anyway when I choose this option. OSX tool finds the Time Machine in DiskStation, connects to "MacBook Pro" timemachine on the external disk, BUT cannot find any BACKUP further on!!!! I am lost!
2) second, but not preferred option is OSX reinstallation.After initial analysis, and conditions acceptance, I cannot choose the only disk available. I can see only "recovery disk", but when I click on it, there is a message popping up "This disk is blocked". Obviously this prevents any further activities in reinstallation;
3) Third option is BS clearly, no help at all.
4) Disk tool shows me several disks / I am not an expert, so I am not sure how to understand it (Bold is active, standard non active):
- 320,07 GB Hitach HTS54503...
- Macintosh HD
- Superdrive
- disk1
- OS X Base System
I run "check disk" for Hitachi. No problems. Nothing to repair.
I run "check disk" for Macintosh HD => This disk requires repair. So I run "repair". Quickly I get a message "Disk Tool is unable to repair this disk. Please backup as much data as possible, format the disk and recover the files from backup"..... Really????? How can I backup any files???
DEAR COMMUNITY, please HELP!
What to do in order not to loose any data on one hand and on the other be able to use the computer again?
Please note I do not use "recovery CD" all is running without anything in CD/DVD drive.
Thanks in advance for your answers, competence and experience!
Disk tool does not give any solution, showing

You are in a bad situation, because the internal drive has malfunctioned and your only backup is on a device that is not suitable for use with Time Machine, despite what its manufacturer says.
You must try to make another backup now, before you do anything else. It may or may not be possible.
There are several ways to back up a Mac that is not fully functional. You need an external hard drive to hold the backup data.
1. Boot from the Recovery partition or from a local Time Machine backup volume (option key at startup.) Launch Disk Utility and follow the instructions in this support article, under “Instructions for backing up to an external hard disk via Disk Utility.”
2. If you have access to a working Mac, and both it and the non-working Mac have FireWire or Thunderbolt ports, boot the non-working Mac in target disk mode. Use the working Mac to copy the data to another drive. This technique won't work with USB, Ethernet, Wi-Fi, or Bluetooth.
3. If the internal drive of the non-working Mac is user-replaceable, remove it and mount it in an external enclosure or drive dock. Use another Mac to copy the data.

RSD repair times?

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