RTC-5161
Hi,
I am trying to deploy process flows (2.6.4) in 11gR2, but after successfull validation I get this error RTC-5161; I am only facing this against process flow which include SQL*LOADER maps. Just wondering if any one has come across this error.
Thanks in advance.
Re-synced all the PF's and they are deploying fine.
Similar Messages
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RTC-5161 Error when deploying a MAP
Hello,
I recently upgraded OWB 11.1.0.7 to 11.2.0.3 and within the Design Center, I receive error RTC-5161 when deploying a MAPPING. My process flows and all other objects deploy successfully but the MAPPING pops up the RTC-5161 error
Here is how I went about my upgrade, can anyone tell me if I am missing something?
-Installed OWB 11.2.0.3 on a new server, configured Workspaces, workflow workspace user
-Exported an OWB 11.1.0.7 project MDL and imported into the 11.2.0.3 and the Design Center automatically UPGRADED my project.
-Registered all locations
-Revalidated all locations within the ROPOSITORY BROWSER(the statuses were previously showing UNKNOWN, now they are all valid)
I need help PLEASE, if anyone could point me to something I am overlooking....
AGAIN, ONLY the MAPPING will not deploy, but the Process Flows generates and deploys with no issues.
I tried running the DEPLOYMENT of the Project from the command line(OMBPLUS), here is the error generated:
Processing module LOCATIONS ...
Deploying module name: FFL_DL_BMFENT_FFM_BMFENT
module name is FFL_DL_BMFENT_FFM_BMFENT
Deploying module name: DBL_EFDS_DL_BMFENT_DBM_TGT_EFD
module name is DBL_EFDS_DL_BMFENT_DBM_TGT_EFD
Deploying ... CONNECTOR : DBL_EFDS_DL_BMFENT_DBM_TGT_EFD/CONN_FFL_DL_BMFENT_FFM_BMFENT
Error deploy drop action plan for DBL_EFDS_DL_BMFENT_DBM_TGT_EFD/CONN_FFL_DL_BMFENT_FFM_BMFENT, err msg= "OMB05602: An error occurred during deployment: DeploymentContextImpl.generate WBGeneratedObject[] is null or length 0 for CONN_FFL_DL_BMFENT_FFM_BMFENT"
Error deploy LOCATIONS : CONNECTORFixing this actually entailed going through the repository browser and checking the first optional feature during the configuration of the workspaces etc
thanks for all your help!
Now I have another issue with synchronization:
I noticed that doing an inbound synching of my staging table using replace option and by object name, the preview window that pops up shows my objects to be updated not matching one to one.
Has anyone ran into something like this?
The synchronization preview shows source to target columns NOT MATCHING one to one..... -
Process Flow deployment - getting RTC-5161 (10gR2)
I am trying to deploy a process flow and getting:
"RTC-5161: The Deployment cannot proceed because of an error during the generation or pre-deployment phase. ....."
Has anybody else experienced this? Right I am not sure what the problem might be. There is a new note on metalink (375296.1) about OWF_MGR setup, but I think my issue is something else...
JulianHello!
I searched metalink on error RTC-5161 and found a reference in note 392263.1
It is a bug but there is a patch available ( bug 5504848, patch number 5525337).
Read the note on metalink to check if you really hit this bug and apply the patch.
Regards,
Robert -
RTC-5161 and RPE-02075 issue... again.
Hi,
I posted a thread on the Workflow forum because I don't know if it's an OWB or a Workflow issue.
RPE-02083 again with OWB and Workflow
Thank youAll,
I've tried to create one OWF_MGR for each of process flow modules with using Workflow Configuration Assistance for examples : owf_mgr (default) for first process flow module, then owf_mgr_2 for second process flow module etc.
After creating many OWF_MGR, then grant all of OWF_MGRxxx to have OWB_O_OWBOWNER roles.
After that, make Oracle Workflow location in Design Centre for each of OWF_MGRxxx than configure each of process flow module to there.
Hopefully it will solve this problem.
Regards,
Arsyad -
Help required urgent error 5161
Hi,
I have mapping where the i have deployed earlier successfully.Now when i try to deploy again,it says RTC 5161 error.please help me in this matter.I amost completed my work and now i am getting this.
your suggestions are highly appreciated.
thank you.Robert is right. Please let me show more detail action: specailly, how to 'Run OWB from command line', which may cause confusion. when I use shortcut and run command line(C:\owb_home\bin\launch.exe C:\owb_home\owb\bin\admin ..\win32\owb.cl), the OWB client can be launch and log file can generate, but you got nothing.
The correct 'command line' should be as follow:
1 cd $OWB_HOME\owb\bin\win32
2 C:\OWB_HOME\owb\bin\win32\owbclient.bat 1>c:\temp\owb.log 2>c:\temp\owb_err.log
3 re-deploy to generate the error message
4 check the ORA- in the log file.
...... -
Workflow Parameters not working after upgrading to 10gR2 (Paris)
Hi all,
I just recently created a new OWB repository using 10gR2 and imported our project from 10.1.0.4. The import went well, but now as I try to deploy the OWF packages, the deployment fails with the error:
RTC-5161: The deployment cannot proceed because of
an error during the generation or pre-deployment phase.
Please review any previous errors. If the problem
persists then please contact Oracle Support with the
stack trace and details on how to reproduce it
and the error log shows:
oracle.wh.service.sdk.runtime.QueryException: null
- Internal Error Unknown System Parameter PARAM0 for executionAdapterId= 5
executionOperatorId= 1080
Now, the parameter PARAM0 is also strange in the Dev Center: I can not change it's type, direction nor name. It's greyed out in the interface.
Also, if I create a new PF package, add a new parameter and deploy, things seem ok. But when I try to run the new PF, it does not give me the option of supplying any parameter and the OWB mapping in the PF is run with the default value of the parameter...
A penny for your thoughts :)
Borkurwell well well.
"My" bug, 5504848, is said to be fixed in patch 10.2.0.1.44, which will be out in November, according to DocID 340955.1
where as "your" bug, 5338112, will be fixed in 10.2.0.2. But, your bug, which is older than mine, has my bug as a base bug.
This prolly just means that they messed up a little with registering your bug's fix-version -
Numbers of mappings and dimensions and tables in a module
Is there a practical number of dimensions, mappings, tables that can safely be put into a module?
I only ask because I had a module with a mapping that was corrupt with the RTC-5161 Error and I had to create a new module and copy over and recreate somethings. It left me wondering if in real world practice anyone had a best suggested number of items before you went to a new module.
I already have my business units set up as projects and will have 5 or 6 projects in a workspace.
I guess I could setup a module for main business mappings. Just wondering.
thanks
greGHi Greg,
a module should contain all objects that will go into the same schema. If you have objects from one schema in two modules, you risk running into consistency problems. The same applies to the use of one schema in different projects. I do not recommend that.
Regards,
Carsten. -
Deployment error during deployment of the process flow...
i have made a program using OMB to deploy an OWB process flow. i have used tcl programming to run it on UNIX.
when i run the program it gives me a strange error saying:
an unknown error has occured during deployment .
when i open the OWB design center to check the status i find the the process folw is stuck during the generation part and it continues but the generation never takes place.. for that i wrote an OMBALTER to alter the generation language of the mappings used in the process flow ,but it does not help...
also after the error in the program when i see the mapping through the desibn center i do not see the original mapping when i open the mapping editor.
then if I run the again program again i get the process flow deployed successfully ,obviously with the incorrect mappings.
can anybody plz help me out with it???Hello!
I searched metalink on error RTC-5161 and found a reference in note 392263.1
It is a bug but there is a patch available ( bug 5504848, patch number 5525337).
Read the note on metalink to check if you really hit this bug and apply the patch.
Regards,
Robert -
F.Y.I
HI Steffen
Yes there are a lot of bugs resolved in the latest patch. The one I found most useful was the case where upgrade table option failed with error "RTC-5270 Invalid Upgrade Plan"
This has been fixed now. There are a host of other bugs too which have supposedly been fixed
Resolved Issues
The following is a list of issues resolved in Oracle Warehouse Builder 10g Release 2 (10.2.0.4).
3992231 ERROR WHEN TRYING TO SEE THE COLUMN DATA TYPE IN KEY LOOKUP
4956010 ERRORS AFTER OPENING A MAP IN READ-ONLY MODE
5115574 PB IN EXPRESSION BUILDER WHEN USING PRIVATE FUNCTIONS WITH OBJECT TYPES
5242201 COMMIT FREQUENCY AND MAX ERRORS HAS NO EFFECT
5368252 MAPPING SEQUENCE TO TABLE WARNINGS ON DEPLOYMENT
5507628 TABLE IMPORT WITH MORE THAN 1000 PARTITIONS HANGS
5519895 VLD-1141 VALIDATION ERROR AFTER UPGRADING DESIGN REPOSITORY FROM OWB 10.1.0.4
5526905 INVALID MDL FILE AFTER COPY OF PLUGGABLE MAPPING FOLDER IN NEW PROJECT
5579903 CONSTANT API0259: THE OBJECT CANNOT BE EDITED IN READ ONLY MODE ERRORS
5605402 PROFILE TABLE HAVING TWO COLUMNS WITH NAMES SAME TO 26 CHAR FAILS API-0408
5631422 DEPLOY FAIL WHEN SET ACTION IS ''UPGRADE'' - /USR/LIB/HPUX32/DLD.SO: UNABLE TO F
5659356 QA: REG :JNP IMPORTING THE SAME MDL TWICE
5705198 LOADING PROPERTIES CHANGED AFTER MDL EXPORT/IMPORT (VLD-2750)
5708683 ORA-06502 NUMERIC OR VALUE ERROR WHILE PROFILING TABLES
5742116 ACTIVITY PARAMETER CAN BE BOUND TO ANOTHER ACTIVITIES OUTPUT - DEPLOY FAILS
5745966 INBOUND SYNCHRONIZATION OF TARGET TABLE DOES NOT WORK.
5864566 DATA VIEWER CANNOT GET CORRECT TIME WITH TIMESTAMP COLUMN
5864953 TOO OFTEN SHOWED: PRS-00503: YOU DO NOT HAVE PRIVILEGE:
5874426 TABLE UPGRADE FAILS WITH RTC-5270
5929001 DEPLOYMENT OF TABLE WITH UPGRADE PLAN FAILED WITH RTC-5270
5931375 OMBRETRIEVE COLLECTION DOES NOT WORK FOR VARYING_ARRAY AND NESTED_TABLE
5957354 MAPPING WITH TABLEFUNCTION VALIDATES BUT GENERATED CODE IS INVALID
5998179 KEY LOOKUP GIVES INCORRECT SQL WHEN USED WITH A CONSTANT OPERATOR AS SOURCE
6024930 IMPORT OF A PARTITION TABLE FROM TARGET DATABASE DOES NOT HOLD PERTAIN METADATA
6025865 AFTER IMPORTING PLSQL PACKAGE, OWB EXPRESSIONS RAISED VALIDATION ERRORS
6041726 REPOSITORY BROWSER CANNOT MANAGE A HUGE AMOUNT OF AUDIT DATA
6045890 LOADING HINT ON DIMENSION OPERATOR NOT WORKING PROPERLY.
6068821 CC_MIGRATE.SH NOT DETECTING TARGET LOCATION AS DEPLOY CANDIDATE
6113136 WRONG EXPRESSION IN EXPRESSION OUTGROUP ATTRIBUTE AFTER EXPORT/IMPORT
6121595 AFTER DROPPING USER, UNABLE TO ACCESS MAPPING OWNED BY THIS USER
6125093 EXPRESSION VALIDATION FAILS WITH CUSTOM PACKAGE USING TYPES
6147633 CODE GENERATED BY OWB 10.2 FOR VARIABLES WON'T EXECUTE IN PARALLEL
6174856 OWB10GR2 USES DB LINK WHERE AS OWB10GR1 USES SCHEMA NAME WHEN USING SQL*NET
6178565 OWB 10.2.0.1.0.DATA PROFILE WITH ROW RELATIONSHIP DISCOVERY IS FAILING
6192353 GETTING PLS-00201: IDENTIFIER 'WB_LOOKUP_NUM' MUST BE DECLARED
6208096 BACK-PORT FIX OF BUG 5664351 TO 10.2.0.4
6255056 VALIDATION OF TABLE FAILS WITH VLD-0005: ORACLE.WH.REPOS.SDK.EXCEPTIONS
6270894 OWB USERS ARE UNABLE TO ACCESS CONTROL CENTER OR EDIT LOCATIONS
6273371 FORWARD PORT BUG 6159644 TO 10.2
6278918 IMPORT OF TABLES FROM DB2/400 USING TG4DRDA FAILS: ORA-00604, ORA-28500
6310069 MAPPING DOES NOT GENERATED DATABASE LINK WHEN USING NET*SERVICE NAMES
6311981 HOW TO DISABLE HINTS FROM BEING AUTOGENERATED IN THE MAPPING CODE
6312387 REQUIRED COLUMN IS SET TO YES EVEN FOR INPUT PARAMETERS WHICH ARE NULL
6314767 RTC-5161 DEPLOYING PROCESSFLOWS AFTER UPGRADING TO OWB 10.2.0.2
6319584 ORA-2063 ORA-01002 WHEN PROFILING DB2/400 TABLE ACCESSED BY VIEW VIA OTG-DRDA
6326693 INCORRECT CODE GENERATED FOR MAPPING : NUMBER(0,0) LEADS TO ORA-01727
6328509 PLS PROVIDE ONE-OFF PATCH FOR BASE BUG 6314767 ON TOP OF 10.2.0.2 FOR WIN 2003
6370058 SCHEDULED PROCESS FLOWS ONLY EXECUTE ONCE
6408329 DESCRIPTION DOESNT ALLOW MORE THAN 2000 CHARECTERS FOR VARCHAR2(4000)
6411475 10.2.0.3 SCD TYPE 2 : INCORRECT VERSIONING OF THE CHILD LEVELS
6429462 VLD-1108 ERROR WHEN ATTEMPTING TO VALIDATE A MAPPING
6434510 OWB 10GR2 : OWF LOCATION REGISTRATION WIZARD - MISSING R12 VALUE IN THE LOV
6437978 UNABLE TO USE THE EXISTING DB LINK OPTION FOR THE DB CONNECTOR
6450227 GENERATED CODE FOR A MERGE USING A SEQUENCE IN AN EXPRESSION DOES NOT EXECUTE.
6474332 IMPORT DOES NOT PERSIST CFA'S DESPITE THE LOG SHOWING THEM AS ADDED
6497676 ERROR RAISED BY CUSTOMER PROCEDURE NOT DISPLAYED
6507476 MULTI-INSERT MAPPING - ROWS DUPLICATED IN THE TARGET TABLES
6508051 "AND" ACTIVITY IN PROCESS FLOW DOESN'T WAIT FOR ALL INCOMING PROCESSES TO FINISH
6508649 ERRORS GENERATED WHEN DEBUGGING A MAPPING IN OWB.
6510560 SLOW PERFORMANCE ON 2ND LOAD OF SCD TYPE2 DIMENSION WITH MANY RECORDS IN TARGET
6513102 CO_UK_NAME VIOLATION DURING MIGRATION OF RUNTIME AUDIT DATA
6522361 CC_MIGRATE FAILS WITH ORA-00904:"SDA"."ADAPTER_NAME": INVALID IDENTIFIER.
6601542 DEPLOYING PROCESS FLOW FAILED WITH ERROR RTC-5161
6622123 NO OPTION TO DEPLOY ADVANCE QUEUE IN OWB 10.2.0.2
6629079 10.2.0.3 : NULL POINTER EXCEPTION WHEN COMMIT CONTROL SET TO MANUAL
6642763 OWB 10G CERTIFICATION WITH DATABASE 11G
6645650 WHEN IMPORT A TABLE GOT ORA-00997: ILLEGAL USE OF LONG DATATYPE
6656454 PRIOR VALUE CALCULATIONS FOR MEASURES NOT WORKING PROPERLY
6658616 ENT-06972: ERROR WHILE DISPLAYING BIBEAN FOR DIMENSION DATAVIEWER.
6664381 BROWSER DOES NOT USE PLATFORM PROPERTIES TO MODIFY PURGE PROCESS
6667700 EXTRACTION HINT CAUSES INCORRECT CODE TO BE GENERATED
6670563 FORWARD PORT BUG 6527943 INTO 10.2.0.4
6671456 TABLE WITH "HASH BY QUANTITY" PARTITION DOES NOT GENERATE CORRECT CODE
6709113 RE-IMPORTING A MAPPING SETS THE LOCATION TO UNKNOWN VALUE
6726840 LOADING HINT CAUSES INCORRECT CODE TO BE GENERATED
6733019 ORA-00904 WHEN DEPLOYING MERGE MAP, HAVING SEQUENCE AS INPUT FOR NVL EXPRESSION
6797890 TARGET LOAD ORDER IS NOT CONSIDERED FOR ROW-BASED PROCESSING
6798489 MDL IMPORT OF A PLUGGABLE MAP FAILS WITH MDL1261: ERROR IMPORTING DUMMYCFA
6811099 OUI INSTALLER ERRORS: FILE NOT FOUND: DTUPG1102TO10203_10GR1.SH
6811383 11G PASSWORD CASE SENSETIVITY NOT WORKING, PASSWORDS ARE UPPERCASED
6815310 THE UPGRADE SCRIPTS DTUPGXXXTOXXX.SH DON'T HAVE EXECUTE PERMISSIONS
6815343 RAB WON'T DISPLAY RESULTS FROM 11G REPOSITORY.
6815718 PARENT LEVEL DATA MISSING AFTER EXECUTING TYPE 1 DIMENSION LOAD MAP
6815724 REG: MAP WITH TABLE FUNCTION - CARTISIAN PRODUCT GENERATED
6823539 INVALID OBJECTS WHEN INSTALLING 10.2.0.4 REPOSITORY ON 11G DATABASE
6823847 11G PASSWORD CASE SENSITIVITY NOT PROPERLY HANDLED BY LOCATIONS
6835094 11G PSWD IS CASE SENSITIVE, TARGET USER CREATION IS UPPERCASING SYS PASSWORD
6835155 REG: EXTRA RECORDS CLOSED WHEN LEVEL EFFECTIVE DATE CONNECTED FROM SOURCE
6835188 INCORRECT ABAP CODE GENERATED FOR SAP ECC6.0 PATCH LEVEL 7
6843461 DATA PROFILER IS GIVING ERRORS (ORA-00942: TABLE OR VIEW DOES NOT EXIST)
6843805 EXPORT OF PROCESS FLOWS WITH ALL DEPENDENCIES DOES NOT CONTAIN ALL DEPENDENCIES
6859419 REG: MAPS WITH PROCEDURE OR PREMAP TRIGGER - FAIL ROW_BASED EXECUTION
6864029 AFTER SYNCHRONIZING A TARGET TABLE OPERATOR, HINTS APPEND AND PARALLEL APPEAR
6865659 MAP TO LOAD SCD2 DIMENSION - BUFFEROVERFLOWEXCEPTION WHEN GENERATE
6868659 CO_FK_PARENT_CO PARENT KEY NOT FOUND DURING MIGRATION
6871036 BACKPORT OF FIX FOR 6871024 (CCM MESSAGE PERFORMANCE) TO PARIS
6897024 WAREHOUSE UPGRADE FAILS WITH 11G RDBMS, 11G PASSWD CASE PROBLEM
6897043 WORKFLOW INVALID USER/PASSWORD WHEN DEPLOYING A PROCESS FLOW ON 11G RDBMS
6897108 BIDEMO FAILS TO CREATE CONNECTOR WITH 11G RDBMS
6897128 UNABLE TO CREATE TIME DIMENSION IN BIDEMO ON 11G RDBMS
6897157 REG: OPTIMIZE MERGE IS NOT WORKING (REG FROM 10.2.0.3)
6900328 SINGLE LEVEL TYPE 2 DIMENSION LOAD - HANG ON MAP EXECUTION
6912718 UNABLE TO COPY/PASTE, SNAPSHOT PACKAGE INVALID IN 11G RDBMS
6927052 REG: REPOS VERSION IS NOT UPGRADED WHEN UPG102TO10204.SQL RUNS
6932465 LOCATION EDITOR FOR ORACLE DB DOES NOT SUPPORT 11.1 AFTER REPOS UPGRADE
6933909 UNABLE TO START CONTROL CENTER WITH 11G RDBMS
6950816 10.2.0.4 WITH 11G DB: CANNOT SET MODULE PL/SQL GENERATION MODE TO ORACLE11GR1
6954161 CANNOT DEPLOY ERROR TABLE FOR DATA AUDITOR
6966817 VALIDATION ERROR USING OMBDEPLOY
6970141 REG: UPGRADED DATA PROFILES FAILING - JNPES OR COMPILATION ERRORS
6976639 MIGRATION PATH FROM DB 10G TO DB 11G NOT AVAILABLE
7003209 CLONING REPOSITORY FROM WINDOWS TO LINUX : LOCATION_UTIL.SH FAILS
7005587 ORACLE 10GR2 WAREHOUSE BUILDER PATCH 10.2.0.4
7026206 NEED TO BE ABLE TO LOAD CONTROL CENTER METADATA INTO EXISTING CC-REPOSITORY
7146953 ./INSTALL_10204_PROFILES.SH (PERMISSION DENIED), DOES NOT HAVE EXECUTE BIT SET
7156085 ISSUE WITH OWB MAPPINGS FOR MOLAP DIMENSIONS AS TARGET
7193221 JAVA.SQL.SQLEXCEPTION RUNNING INSTALL_10204_PROFILES.BAT
7195786 TYPE 2 SNOWFLAKE DIMENSION LOADING WITH HIERARCHY VERSIONING NOT WORKING
7208261 REG: INSERT/UPDATE IS BROKEN,VLD-2750 WHEN TGT TBL KEY IS PROPERLY MAPPED
7208637 REG: DEFAULT TARGET LOAD ORDER IS BROKEN FOR FK RELATED TARGETS
7212104 CC_MIGRATE NOT WORKING PROPERLY ON WINDOWS
cheers
birdy -
Hi,
I Started batch of mappings for deployment, It has thrown some errors then I started individual mapping deployment.
But after deploying few maps, I am unable to deploy some of the mappings.
The error is RTC-5161: Deployment cannot proceed because an error during pre deployment or generation phase.
I thought the earlier started deployment is in progress that’s why it is showing this kind of errors. But I don’t see any deploying job status in Control Center.
Could someone please Help me on this how to resolve this issue or How to see the deployment status in Audit tables and kill them.
Thanks in AdvanceHi,
It is also possible to look at the activity in the database.
There are some scripts you can use
In $ORACLE_HOME/owb/rtp/sql are some scripts:
- list_requests.sql
- deactivate_execution.sql
- deactivate_all.sql
You can use them with sqlplus
example:
sqlplus <repositoryowner>@<SID> @list_requests
We use these all the time with OWB 10.2.0.3 and OWB 11.1
You can also look at the activity of Oracle Workflow
Example:
-- OWB Check hanging processes
SELECT *
FROM owf_mgr.wf_item_activity_statuses_v
WHERE activity_type_code = 'PROCESS'
AND activity_status_code != 'COMPLETE';
Emile -
Hello,
I use OWB 9.2 on an AIX 5.1 system. A strange error occurs : I can't generate and deploy a mapping on which there is no error at validation. first, I get the message RTC-5161 : The deployment can not proceed because of an error during the generation or predeployment phase, then I get the message : oracle.wh.repos.sdk.exceptions.WBException:internal error:Mapping Generator.generate WBGeneratedObject[] is null or length 0 for my_mapping_name.
does someone have an idea about this ?
ThanksAlain,
You seem to be running into the bug 3194339 that untimately refers to 3421798. The bug is not yet fixed but there is a workaroung on metalink.oracle.com (log into metalink, click on bugs and insert the bug number 3421798). Please take a look at the workaround.
Regards:
Igor -
Hi i am getting the following error while deploying my cube :
SALES Create Error
ORA-06510: PL/SQL: unhandled user-defined exception
ORA-06512: at "OLAPSYS.CWM2_OLAP_CUBE", line 99
ORA-06512: at line 2
and sometimes i get the error
"RTC-5161 The deployment cannot proceed because of an error during the generation or predeployment phase.
Please review and previous errors.if the problem persists please contact the orace support with the stack trace and detials on how to reproduce it"
What does this mean and how can i resolve it ??
Edited by: Johnacandy on Dec 2, 2010 2:25 AMI solved the problem... by droping the old cube and redeploying it again...
-
Recurring error during deployment of process flow packages
RTC-5161:The deployment cannot proceed because of an error during the generation or pre-deployment phase.
Whenever I make changes to a process flow, I await the deployment in fear, because every once in a while I get the above message. And then, nothing helps.
All process flows validate successfully.
Sometimes creating a new package and copying and pasting the process flows into it solves it, but most of the times even that won't work and I end up creating my process flows all over again.
Here are the details:
oracle.wh.repos.sdk.exceptions.WBException: Internal Error: ProcessPackageGenerator.generate WBGeneratedObject[] is null or length 0 for ALL_PFP
oracle.wh.repos.sdk.exceptions.WBException: Internal Error: ProcessPackageGenerator.generate WBGeneratedObject[] is null or length 0 for ALL_PFP
at oracle.wh.ui.runtime.application.WHRuntimeProgress.notifyInternalError(WHRuntimeProgress.java:180)
at oracle.wh.ui.runtime.application.WHRuntimeGeneration.run(WHRuntimeGeneration.java:98)
\nCMPException message and stack trace:\njava.lang.Exception: Internal Error: ProcessPackageGenerator.generate WBGeneratedObject[] is null or length 0 for ALL_PFP
at oracle.wh.service.impl.runtime.generation.ProcessPackageGenerator.generate(ProcessPackageGenerator.java:123)
at oracle.wh.service.impl.runtime.generation.ProcessPackageGenerator.generateProcessPackage(ProcessPackageGenerator.java:451)
at oracle.wh.service.impl.runtime.generation.ProcessPackageGenerator.generate(ProcessPackageGenerator.java:97)
at oracle.wh.service.impl.runtime.generation.DeploymentGenerator.generate(DeploymentGenerator.java:75)
at oracle.wh.service.impl.runtime.UnitControllerImpl.defineUnit(UnitControllerImpl.java:130)
at oracle.wh.service.impl.runtime.UnitControllerImpl.<init>(UnitControllerImpl.java:78)
at oracle.wh.service.impl.runtime.DeploymentControllerImpl.defineControllerList(DeploymentControllerImpl.java:249)
at oracle.wh.service.impl.runtime.DeploymentControllerImpl.<init>(DeploymentControllerImpl.java:50)
at oracle.wh.service.impl.runtime.DeploymentSpecificationImpl.createController(DeploymentSpecificationImpl.java:395)
at oracle.wh.ui.runtime.application.WHRuntimeGeneration.run(WHRuntimeGeneration.java:86)What helped me something is creating a snapshot of the workflow. And it tells you where the wf model is wrong.
I agree copy/paste of a wf is something you do not want to do.
dj -
Envy x360 battery short and CMOS/RTC | No dedicated CMOS battery = Kafkaesque HP support nightmare
Relevant Case Number:
3015038426
Caveat:
If I'm wrong about this, I'll eat my hat with a sauce made of ultra-expensive brand-name HP ink.
Question:
Does anyone at HP want to take reponsibility for a series of the company's tech support representatives giving horribly wrong hardware information, wasting customer time and money?
Summary:
1. I have apparently experienced a short in my main battery.
2. In the x360, the real-time clock (RTC) and BIOS settings are apparently powered by the main battery, not a separate CMOS/RTC battery.
3. (1) and (2) explain why my symptoms include a CMOS checksum error and 0-set RTC on boot.
4. Three separate HP representatives have been absolutely insistent that:
(a) I have a CMOS/RTC battery that just isn't disclosed in the service manual.
(b) My symptoms indicate the need for CMOS/RTC battery replacement.
(c) This requires a 2-week+ send-in service, even though I live right next to an authorized support center.
(d) A much less intrusive main battery replacement could not help me, since I have a CMOS issue.
5. I have already had to pay $54 and change for a local shop to confirm that HP support has been, for want of better terms, full of it -- they have been BSing me by phone and live chat, and there is no dedicated CMOS battery.
6. Because of HP's intransigence, I now face the choice of either
(a) paying another $54+ to get myself a new main battery on the open market
or
(b) completely unnecessarily going without my primary work machine for weeks in order to get a new main battery for free from HP. That's assuming that the people at the service center know that replacing the motherboard won't do anything for this machine.
Hilarious and/or Depressing Support Record:
1. Symptoms
This is an HP Envy x360 15t hybrid notebook, model u011dx (G6T85UA).
It had been suspended but suddenly appeared off. It would not power on until AC power was attached.
It showed a CMOS checksum error (502) on boot, and its real-time clock did not hold the time between power cycles.
It had inconsistent problems with failed or severely delayed POST completion.
If AC power was removed during operation, it immediately died. Information about the main battery still showed up in the OS, where it appeared fully charged but never discharged at all.
The light next to the AC plug would often blink blue depending on the power state.
The machine could POST normally (except for the CMOS and RTC failures) with the main battery physically detached.
2. Call ("Amit")
I don't have a transcript of my initial call with HP ("Amit"), but here is the gist of it. My 502 CMOS checksum error implicates the CMOS battery. My steps are to attempt a BIOS upgrade. Failing that, the computer would need to be sent in for service so that the CMOS battery could be replaced. Amit described it to me as the shape of a small tablet.
3. False Hope
When I had initially called, the case was off of the PC and both sides of the motherboard were accessible so that I could try to see if there were any visually obvious problems with the CMOS/RTC battery. Naturally, I couldn't find it, and I had hoped the call would help me. In any case, Amit would need to call back in 60-90 minutes after I had the chance to take care of other things and re-connect the machine's components so that I could boot it and do a BIOS upgrade.
Just before he called back, the machine appeared for one or two power cycles to have overcome its problem. It even seemed like it was drawing main battery power for a few moments during a session with AC power detached. Amit closed the case for me pending the problems recurring.
I concluded that one of the following two things must have happened. Either:
(a) All of the problems were related to the main battery, and the main battery connector had just gotten jarred loose so that one or two pins were not contacting properly. By disconnecting and reconnecting the main battery in my search for the RTC/CMOS battery, I had solved the issue by reseating it properly.
or
(b) All of the problems were related to the CMOS battery. But by having it on AC power for testing for a little while, I had charged the CMOS battery enough to enable POST and for it to mediate the transition from AC to battery power (I know this probably isn't how it should work, but hey).
I also updated the BIOS to the newest version so that I could ensure I was following the pre-shipment troubleshooting step set out by Amit.
Fairly quickly after the second call and the closing of the case, all of the symptoms recurred. I carefully re-checked and re-seated the main battery to rule out (a) above. I then decided to run the computer on AC power for several hours to test theory (b) above. When this failed, I went back to the HP site and opted for chat support.
4. First Chat (KARISHMA BARPANDA)
Gist:
I clearly have a problem with my invisible CMOS battery. Also, this CMOS battery is absent from the manual because it isn't supposed to be user-removable, not because it doesn't exist. Note especially the exchange at 2:02.
Transcript:
Spoiler (Highlight to read)
1:38 PM Support session established with KARISHMA BARPANDA.
1:38 PM KARISHMA BARPANDA: Welcome to HP Customer Support & Services for Notebook support. My name is Karishma and I will be your technical support specialist today.
1:38 PM KARISHMA BARPANDA: Hi
1:38 PM KARISHMA BARPANDA: How are you doing today ?
1:38 PM Adam Colligan: Hello; this is related to case 3015038426
1:38 PM Adam Colligan: I'm good; just a little confused
1:39 PM Adam Colligan: PC symptoms implicated RTC battery: CMOS checksum error on boot. But also instant death when AC power removed. Temporarily resolved after re-seating main battery cable, so chalked up to that. Now not so sure: maybe I had just partly charged RTC battery during testing. Now trying long run on AC to rule this out.Query: x360 service manual (unlike other Envy manuals) makes no mention of RTC/CMOS battery. Didn't see one exposed on board. Can you verify presence and location of CMOS batt?
1:40 PM Adam Colligan: Just to clarify: I'm not asking you to walk me through changing a CMOS battery or anything like that -- I know you want notebooks sent in for service if they need that officially. But I just want to make sure that I actually know where the thing is on this model
1:42 PM KARISHMA BARPANDA: I am sorry, I can't understand you.
1:43 PM Adam Colligan: Okay, I'll back up. Have you heard of something called a CMOS battery or an RTC battery?
1:43 PM KARISHMA BARPANDA: Yes.
1:44 PM Adam Colligan: Would you be able to find out where it is located on my Envy x360 15t notebook (u011dx)?
1:45 PM KARISHMA BARPANDA: Alright !
1:46 PM KARISHMA BARPANDA: In this situation, we need to take the notebook in free servics repair.
1:46 PM KARISHMA BARPANDA: Please, provide me the complete sdhipping address along with the zip code.
1:46 PM Adam Colligan: It is not confirmed yet that the CMOS battery is actually the problem
1:47 PM Adam Colligan: I don't want to set up a service yet. I just want to know *where* the battery is attached to the board.
1:47 PM KARISHMA BARPANDA: We need to replace the CMOS battery,
1:47 PM Adam Colligan: How do you know that we need to replace the CMOS battery?
1:48 PM KARISHMA BARPANDA: Because tHe CMOS battery is not removable.
1:48 PM Adam Colligan: Well, in that case we're probably talking about replacing the whole motherboard. Do you mean *not removable* or just "not user removable" ?
1:48 PM KARISHMA BARPANDA: We will take the notebook in service reapir and our HP certified technician will do the complete hardware diagnostic of your notebook.
1:49 PM Adam Colligan: I don't want to do anything yet except *LOOK* at the board and see if there is anything obviously wrong with the CMOS battery connection
1:49 PM Adam Colligan: I just want to know *where* it is; I don't need to actually do anything to it
1:50 PM KARISHMA BARPANDA: Let me explain.
1:51 PM KARISHMA BARPANDA: Let me check.
1:52 PM KARISHMA BARPANDA: Please, allow me few moments.
1:52 PM Adam Colligan: Thank you
1:56 PM KARISHMA BARPANDA: Thank you for staying connected. I appreciate your time and patience.
1:56 PM KARISHMA BARPANDA: I am sending you a link, please go through page number 33 and 34.
1:56 PM KARISHMA BARPANDA has sent a link: http://h10032.www1.hp.com/ctg/Manual/c04513489
1:57 PM Adam Colligan: That's okay; I understand that it may take time
1:57 PM KARISHMA BARPANDA: CMOS battery is not a customer replaceable part.
1:58 PM Adam Colligan: 33 and 34 refer to the main battery, not the CMOS battery
1:58 PM Adam Colligan: I know that the CMOS battery is not a customer replaceable part. However, I want to visually inspect it.
1:59 PM KARISHMA BARPANDA: It is not listed there.
1:59 PM Adam Colligan: Exactly. Compare that to this manual for the HP Envy 17, page 41
1:59 PM Adam Colligan: http://www.hp.com/ctg/Manual/c02160120.pdf
2:00 PM KARISHMA BARPANDA: If you are facing any issues with the battery then, we need to take the notebook in service reapir and will fix the issue.
2:01 PM Adam Colligan: Sigh.
2:02 PM Adam Colligan: Look, here is a theory. What if this PC does not have a separate CMOS battery, and it's been using power from the main battery to keep the clock and BIOS settings current? In that case, the symptoms might just be a result of poor seating of the main battery cable. To rule that out, I would like to confirm for a fact that a CMOS battery actually exists on this motherboard, and I'd like to see it with my own eyes.
2:02 PM Adam Colligan: ...before I go without my PC for days or weeks
2:03 PM KARISHMA BARPANDA: The CMOS battery exsist in the motherboard and it is not a customer replaceable part.
2:04 PM KARISHMA BARPANDA: You cannot see it.
2:04 PM Adam Colligan: So where on the motherboard is it?
2:04 PM Adam Colligan: It's on the motherboard but it's invisible?
2:04 PM Adam Colligan: Maybe it's under a piece of foam by the HDD indicator light? There aren't many places for it to hide
2:05 PM KARISHMA BARPANDA: I would suggest you to sent the notebook in service repair, and if there will be any hardware issues, then HP technician will take care of it.
2:06 PM Adam Colligan: Please answer this question honestly for me. Is the location of the CMOS battery actually available to you? It's okay for you to say, "I don't know where it is, and I don't know how to find out where it is". But it seems like you are avoiding saying that.
2:10 PM KARISHMA BARPANDA: Let me know are you facing any issues with the HP notebook right now ?
2:11 PM Adam Colligan: Yes. Why won't you answer that question?
2:24 PM KARISHMA BARPANDA: I would like to inform you that, the CMOS battery is not a customer replaceable part.
2:24 PM Adam Colligan: What does that have to do with whether or not you know where it is?
2:24 PM Adam Colligan: Is there some rule that you are not allowed to say "I don't know" ?
2:24 PM KARISHMA BARPANDA: That is the reason, it is not shown in the manual.
2:25 PM KARISHMA BARPANDA: That is the reason, it is not shown in the manual.
2:25 PM KARISHMA BARPANDA: The CMOS battery can be replaced by the HP hardware engineers.
2:26 PM KARISHMA BARPANDA: So, the CMOS battery can be replaced only in our service center.
2:26 PM KARISHMA BARPANDA: Do you want to send your notebook for a free service to replace the CMOS battery ?
2:26 PM Adam Colligan: I think we've established that. I am not asking you about how to replace it. I'm asking if you can find out where it is.
2:26 PM Adam Colligan: It's perfectly alright if the answer is "I don't know", but I do expect that amount of honesty
2:26 PM KARISHMA BARPANDA: No, it is not listed in the manual.
2:27 PM KARISHMA BARPANDA: I can understand your concern.
2:27 PM KARISHMA BARPANDA: As, it is not listed in the manual, let me know how can I assist you.
2:28 PM Adam Colligan: So then the next question is: can I contact a technical support professional who can tell me where it is attached so that I can visually inspect it before committing to a service by mail?
2:30 PM KARISHMA BARPANDA: This is the only technical support and you can contact our voice technical support. However, they will tell you the same thing, which I have told you.
1:38 PM Support session established with KARISHMA BARPANDA.1:38 PM KARISHMA BARPANDA: Welcome to HP Customer Support & Services for Notebook support. My name is Karishma and I will be your technical support specialist today.1:38 PM KARISHMA BARPANDA: Hi1:38 PM KARISHMA BARPANDA: How are you doing today ?1:38 PM Adam Colligan: Hello; this is related to case 30150384261:38 PM Adam Colligan: I'm good; just a little confused1:39 PM Adam Colligan: PC symptoms implicated RTC battery: CMOS checksum error on boot. But also instant death when AC power removed. Temporarily resolved after re-seating main battery cable, so chalked up to that. Now not so sure: maybe I had just partly charged RTC battery during testing. Now trying long run on AC to rule this out.Query: x360 service manual (unlike other Envy manuals) makes no mention of RTC/CMOS battery. Didn't see one exposed on board. Can you verify presence and location of CMOS batt?1:40 PM Adam Colligan: Just to clarify: I'm not asking you to walk me through changing a CMOS battery or anything like that -- I know you want notebooks sent in for service if they need that officially. But I just want to make sure that I actually know where the thing is on this model1:42 PM KARISHMA BARPANDA: I am sorry, I can't understand you.1:43 PM Adam Colligan: Okay, I'll back up. Have you heard of something called a CMOS battery or an RTC battery?1:43 PM KARISHMA BARPANDA: Yes.1:44 PM Adam Colligan: Would you be able to find out where it is located on my Envy x360 15t notebook (u011dx)?1:45 PM KARISHMA BARPANDA: Alright !1:46 PM KARISHMA BARPANDA: In this situation, we need to take the notebook in free servics repair. 1:46 PM KARISHMA BARPANDA: Please, provide me the complete sdhipping address along with the zip code. 1:46 PM Adam Colligan: It is not confirmed yet that the CMOS battery is actually the problem1:47 PM Adam Colligan: I don't want to set up a service yet. I just want to know *where* the battery is attached to the board.1:47 PM KARISHMA BARPANDA: We need to replace the CMOS battery, 1:47 PM Adam Colligan: How do you know that we need to replace the CMOS battery?1:48 PM KARISHMA BARPANDA: Because tHe CMOS battery is not removable. 1:48 PM Adam Colligan: Well, in that case we're probably talking about replacing the whole motherboard. Do you mean *not removable* or just "not user removable" ?1:48 PM KARISHMA BARPANDA: We will take the notebook in service reapir and our HP certified technician will do the complete hardware diagnostic of your notebook. 1:49 PM Adam Colligan: I don't want to do anything yet except *LOOK* at the board and see if there is anything obviously wrong with the CMOS battery connection1:49 PM Adam Colligan: I just want to know *where* it is; I don't need to actually do anything to it1:50 PM KARISHMA BARPANDA: Let me explain. 1:51 PM KARISHMA BARPANDA: Let me check. 1:52 PM KARISHMA BARPANDA: Please, allow me few moments. 1:52 PM Adam Colligan: Thank you1:56 PM KARISHMA BARPANDA: Thank you for staying connected. I appreciate your time and patience.1:56 PM KARISHMA BARPANDA: I am sending you a link, please go through page number 33 and 34.1:56 PM KARISHMA BARPANDA has sent a link: http://h10032.www1.hp.com/ctg/Manual/c045134891:57 PM Adam Colligan: That's okay; I understand that it may take time1:57 PM KARISHMA BARPANDA: CMOS battery is not a customer replaceable part. 1:58 PM Adam Colligan: 33 and 34 refer to the main battery, not the CMOS battery1:58 PM Adam Colligan: I know that the CMOS battery is not a customer replaceable part. However, I want to visually inspect it. 1:59 PM KARISHMA BARPANDA: It is not listed there. 1:59 PM Adam Colligan: Exactly. Compare that to this manual for the HP Envy 17, page 411:59 PM Adam Colligan: http://www.hp.com/ctg/Manual/c02160120.pdf2:00 PM KARISHMA BARPANDA: If you are facing any issues with the battery then, we need to take the notebook in service reapir and will fix the issue. 2:01 PM Adam Colligan: Sigh.2:02 PM Adam Colligan: Look, here is a theory. What if this PC does not have a separate CMOS battery, and it's been using power from the main battery to keep the clock and BIOS settings current? In that case, the symptoms might just be a result of poor seating of the main battery cable. To rule that out, I would like to confirm for a fact that a CMOS battery actually exists on this motherboard, and I'd like to see it with my own eyes.2:02 PM Adam Colligan: ...before I go without my PC for days or weeks2:03 PM KARISHMA BARPANDA: The CMOS battery exsist in the motherboard and it is not a customer replaceable part. 2:04 PM KARISHMA BARPANDA: You cannot see it. 2:04 PM Adam Colligan: So where on the motherboard is it?2:04 PM Adam Colligan: It's on the motherboard but it's invisible?2:04 PM Adam Colligan: Maybe it's under a piece of foam by the HDD indicator light? There aren't many places for it to hide2:05 PM KARISHMA BARPANDA: I would suggest you to sent the notebook in service repair, and if there will be any hardware issues, then HP technician will take care of it. 2:06 PM Adam Colligan: Please answer this question honestly for me. Is the location of the CMOS battery actually available to you? It's okay for you to say, "I don't know where it is, and I don't know how to find out where it is". But it seems like you are avoiding saying that.2:10 PM KARISHMA BARPANDA: Let me know are you facing any issues with the HP notebook right now ?2:11 PM Adam Colligan: Yes. Why won't you answer that question?2:24 PM KARISHMA BARPANDA: I would like to inform you that, the CMOS battery is not a customer replaceable part.2:24 PM Adam Colligan: What does that have to do with whether or not you know where it is?2:24 PM Adam Colligan: Is there some rule that you are not allowed to say "I don't know" ?2:24 PM KARISHMA BARPANDA: That is the reason, it is not shown in the manual.2:25 PM KARISHMA BARPANDA: That is the reason, it is not shown in the manual.2:25 PM KARISHMA BARPANDA: The CMOS battery can be replaced by the HP hardware engineers.2:26 PM KARISHMA BARPANDA: So, the CMOS battery can be replaced only in our service center.2:26 PM KARISHMA BARPANDA: Do you want to send your notebook for a free service to replace the CMOS battery ?2:26 PM Adam Colligan: I think we've established that. I am not asking you about how to replace it. I'm asking if you can find out where it is.2:26 PM Adam Colligan: It's perfectly alright if the answer is "I don't know", but I do expect that amount of honesty2:26 PM KARISHMA BARPANDA: No, it is not listed in the manual.2:27 PM KARISHMA BARPANDA: I can understand your concern.2:27 PM KARISHMA BARPANDA: As, it is not listed in the manual, let me know how can I assist you.2:28 PM Adam Colligan: So then the next question is: can I contact a technical support professional who can tell me where it is attached so that I can visually inspect it before committing to a service by mail?2:30 PM KARISHMA BARPANDA: This is the only technical support and you can contact our voice technical support. However, they will tell you the same thing, which I have told you.
5. I pay money to have the CMOS battery checked
Clearly, I wasn't inspired by that chat. Maybe the rep was just wrong about the hardware. More likely, it was just my own ignorance that kept me from finding the CMOS battery, and so I would benefit from a real technician checking it, maybe replacing it or telling me I really did need to send it to HP for service, and also looking at the main battery circuit.
A couple of hours and $54.13 in diagnostic fees later, I had my answer from the technicians. My main battery had a short in it and needed to be replaced. There is no dedicated CMOS / RTC battery on this motherboard. The clock and BIOS use main battery power, and it makes perfect sense that the main battery fault would therefore include symptoms normally associated with a simultaneous failure of a main battery and a dedicated CMOS battery in another computer. This PC is not unique in lacking a dedicated CMOS battery. I could buy a new main battery for around $55.
Obviously, I was now thoroughly upset at HP Support. With this clearly being a main battery issue and the main battery being easy for me to replace and covered by warranty, HP could just send me a new main battery. I wouldn't even care if they wanted to tell me that swapping it myself would void the rest of the warranty period -- better than going without my PC for weeks on end. Failing that, I would probably rather even pay the money for a new battery from a retailer rather than go through the stupidity of sending this PC in just to have the battery swapped out. But now I had already paid the equivalent of that new battery cost just to get the correct information about my hardware, solely because official HP Support had given me false information -- twice!
6. Second chat ("Justine")
Gist:
So I re-connected with technical support in the hope that something could be done to make the situation right. I briefly summarized the problem and gave the case number in the webform submission not shown. Make sure you're sitting down for this transcript and have either whisky or popcorn depending on whether you work for HP or not.
Note in particular at 5:28, where my soul tries to escape my body, and 6:00, where Justine accidentally states the whole issue without actually understanding.
Transcript:
Spoiler (Highlight to read)
5:10 PM Support session established with Justine.
5:10 PM Adam Colligan: Hi Justine
5:11 PM Justine: Thank you for contacting the HP Customer Support & Services. My name is Justine and I will be your chat support specialist today. Please give me a few minutes while I review your issue description details. NOTE: For security reasons, PLEASE DO NOT send credit card information via chat. Also, If you are using a mobile device (iPad, iPod, iPhone, etc....) and experience difficulties viewing the chat window, please initiate a new chat from a Windows or Mac computer or use a different browser for better compatibility.For DISCONNECTED or failed to reconnect, we keep records for all interactions feel free to initiate another chat.
5:11 PM Justine: May I have the phone number and e-mail address associated with your HP product?
5:11 PM Adam Colligan: [redacted]
5:12 PM Justine: In order for me to assist you better, can you please provide the Product and Serial number of the system that is having an issue.
5:13 PM Adam Colligan: Are the contents of the form I filled out not sent? The SN is [redacted] . This is a model G6T85UA
5:15 PM Justine: Thank you for verifying me those information, Adam. I have read your issue description and it seems like you need help in processing a replacement for your computer's battery, is that correct?
5:15 PM Adam Colligan: Yes.
5:16 PM Justine: I apologize for the inconvenience. I will do my best to help you resolve this issue.
5:19 PM Justine: Alright, regarding the incorrect information that our tech had provided you, what is that information again, Adam.
5:20 PM Adam Colligan: My own hunch was confirmed by an independent service center that I had to pay to diagnose this problem: this machine has no dedicated RTC/CMOS battery.
5:20 PM Justine: -
5:22 PM Justine: So the issue is that you went to a local tech and they are charging you for your battery replacement correct?
5:22 PM Adam Colligan: So I wasted both a day of work and over $50 because two technical support representatives told me in no uncertain terms that I was looking at symptoms of a CMOS battery fault. And I *now* face also having to double that money on a new battery unless you guys can make it right.
5:23 PM Adam Colligan: I paid for the diagnosis because they had to go in and determine that HP tech support was, for lack of a better phrase, full of it
5:23 PM Adam Colligan: I even have a hilarious piece of transcript: 2:02 PM Adam Colligan: Look, here is a theory. What if this PC does not have a separate CMOS battery, and it's been using power from the main battery to keep the clock and BIOS settings current? In that case, the symptoms might just be a result of poor seating of the main battery cable. To rule that out, I would like to confirm for a fact that a CMOS battery actually exists on this motherboard, and I'd like to see it with my own eyes.2:02 PM Adam Colligan: ...before I go without my PC for days or weeks2:03 PM KARISHMA BARPANDA: The CMOS battery exsist in the motherboard and it is not a customer replaceable part. 2:04 PM KARISHMA BARPANDA: You cannot see it.
5:25 PM Adam Colligan: I had even checked the x360 service manuals and compared them to other Envy models, since the CMOS / RTC battery is specified for the other ones. Hence this (apparently completely false) gem: KARISHMA BARPANDA: I would like to inform you that, the CMOS battery is not a customer replaceable part.2:24 PM Adam Colligan: What does that have to do with whether or not you know where it is?2:24 PM Adam Colligan: Is there some rule that you are not allowed to say "I don't know" ?2:24 PM KARISHMA BARPANDA: That is the reason, it is not shown in the manual.2:25 PM KARISHMA BARPANDA: That is the reason, it is not shown in the manual.2:25 PM KARISHMA BARPANDA: The CMOS battery can be replaced by the HP hardware engineers.
5:25 PM Adam Colligan: Apparently the truth is that it's not in the manual because *it doesn't exist*
5:27 PM Justine: I apologize about that, Adam. But to explain this properly, yes the CMOS battery is not a replaceable part. We do not ship CMOS batteries. But if you want, you can consult your local tech about it.
5:28 PM Justine: May I ask why do you want the CMOS battery to be replaced, Adam?
5:28 PM Adam Colligan: Oh my god.
5:28 PM Adam Colligan: You're going to have to just give me a moment here.
5:29 PM Justine: Okay Adam. Please take your time.
5:31 PM Adam Colligan: Before I explain again, let me just ask a question or two. Let's say that, hypothetically, HP Support thought that I needed to replace my CMOS/RTC battery. So I ship it off. Imagine that it arrives at the service center and the techs there discover that there is nothing wrong with the CMOS battery. Instead, they find that the main battery has a short in it and needs to be replaced. Would I have to pay for the replacement of the main battery?
5:32 PM Justine: Alright, first the repair process is that whatever that is we need to replace, we will. also, fortunately, your warranty covers the repair for this computer. We could send it for repair for you.
5:33 PM Justine: Whether the CMOS battery or the main battery, we will fix this computer like brand new for you.
5:34 PM Adam Colligan: And you're saying there is no charge for this?
5:35 PM Justine: Yes Adam.
5:36 PM Justine: It will be for free.
5:36 PM Justine: May I ask for your shipping address?
5:37 PM Adam Colligan: Wait; see, I don't want to do that yet. How long would the whole shipping and repair process take?
5:37 PM Adam Colligan: I've already been told that I have to go through the whole shipping nightmare even though I live right near an authorized service center
5:38 PM Justine: Okay, we will ship you a box with a return label within 2-3 business days, then the repair process would be 7-9 business days maximum. This is for us to make sure that everything will be checked and diagnosed so that when it comes back to you, it would be like brand new.
5:39 PM Justine: We could still send you the box if you want, the box would be active within 30 days, so you could decide when you want it to be dispatched.
5:40 PM Adam Colligan: See, and that's the problem: I might rather just buy a new battery for $53 rather than be without my main work machine for 2 weeks+.
5:40 PM Adam Colligan: And so here's what happened:
5:41 PM Justine: Well, if we send it for repair we can determine if it is really a CMOS issue or the main battery.
5:41 PM Justine: But it would depend on your decision, Adam.
5:44 PM Justine: Are you still there? I want to get your issue taken cared of today. Please respond if you are available to chat.
5:44 PM Adam Colligan: In order to make that choice, I needed to know whether this could really be a CMOS battery issue. If it were, then I would have no choice but to send it in, because that would mean replacing the motherboard (or at a minimum re-soldering to it...so probably replacing it). I would probably also have to spend the time before and after the shipment taking the thing apart myself and putting it back together again because I have my own RAM and my own SSD in there. And so I discussed my symptoms (which included a CMOS checksum error) with two technical support representatives. The initial one was going to take me through a BIOS upgrade attempt and informed me that if it did not resolve, it would need to be sent in for a CMOS battery replacement. I think I had already let him know that I had looked for it just to check if there was anything obviously wrong and couldn't find it, and I had wondered if there really was one.
5:46 PM Justine: Actually if it already gave a CMOS error, it is already that.
5:46 PM Adam Colligan: In the end I did upgrade the BIOS, but when it appeared to work afterward, it was a coincidence. The ticket was closed but I discovered quickly that the problem was still there. It appeared that maybe I had partially charged the CMOS battery and so just needed to try running the machine for several hours to see if it would recharge. When that failed, I contacted HP again, which is where those snippets of transcript come from
5:47 PM Connecting...
5:47 PM Connected. A support representative will be with you shortly.
5:47 PM Support session established with Justine.
5:47 PM Adam Colligan: Once again, I was assured that this really was or could be a CMOS battery issue. I specifically raised my concern that there might not even be a CMOS battery, which is why I tried to focus the conversation on getting the rep to tell me where it is. She very directly and repeatedly told me that it was there -- which meant that I had no choice between a long service and replacing the battery myself.
5:49 PM Justine: The issue is that the CMOS could have already failed so technically, even though it is physically there, the computer is not detecting it anymore. For this, since there is already an error with the CMOS, it should be replaced.
5:50 PM Adam Colligan: But between the fact that the reps had not sounded competent and the possibility that it might be worth it to replace the CMOS battery myself and void the warranty, I was still suspicious. And that's why I found myself spending $54.13 for a third party service provider to tell me what HP should have known all along. This machine does not have a separate CMOS battery. When the main battery fails -- as mine has -- it will cause all the symptoms of a main battery failure *plus* the symptoms of a CMOS battery failure, since *the main battery* powers this board's real-time clock and RAM environment memory
5:51 PM Justine: I could wait for your decision if you want to send it in for repair, Adam. I will still send you a box for the repair, that would be available for use within a month. It is still up for you to decide, Adam.
5:51 PM Adam Colligan: And now you're saying the same thing: that my CMOS checksum error (and also my clock resetting) means there is a problem with the CMOS / RTC battery.
5:51 PM Adam Colligan: Am I correct that that is what you are saying?
5:52 PM Justine: I highly suggest sending it for repair, really. In this case we could provide a proper explanation in your issue.
5:52 PM Adam Colligan: Are you or are you not telling me that I have a CMOS / RTC battery and that it might need to be replaced?
5:53 PM Justine: Every motherboard has a CMOS battery, yours have already failed so it needs to be replaced.
5:54 PM Adam Colligan: See, I think -- and the service center that just looked at it thinks -- that that statement is flat-out untrue.
5:54 PM Justine: You could replace it by yourself like what you want, but first, we do not ship CMOS batteries, and replacing it by yourself will jsut tamper the warranty.
5:55 PM Adam Colligan: And so the important question is: will HP give me a free main battery, which I can install myself without needing to send the computer off, if it turns out that you just became rep #3 to give me false information?
5:56 PM Justine: Actually, we cannot determine that without really having it physically here for further details and with sufficient tests. Our technicians will be testing it not just inside, but physically.
5:57 PM Adam Colligan: You don't need my computer in front of you in order to know whether or not this model *has* a CMOS battery. You are essentially swearing up and down that it has one. If you're wrong, then you've not only cost me the $54 I already spent but will also unnecessarily cost me two weeks+ without my computer
5:57 PM Justine: I apologize but we can only replace the battery if we have the computer in question, and we cannot do that without the error in the main battery itself.
5:57 PM Justine: Every computer has a CMOS battery, what I mean is that we have to perform tests on your computer physically to determine the real issue.
5:57 PM Justine: I apologize about that.
5:57 PM Adam Colligan: So I want to know: if it turns out that this model has no CMOS battery, will HP comp me a main battery in return for the time and money that it has already made me waste?
5:59 PM Justine: Actually, we can send you a box with a return label, so that you can decide. At this point we will just wait for your decision.
5:59 PM Justine: We will only replace or provide on the part that neede to be replaced.
6:00 PM Justine: The CMOS and the main battery has different roles, so we couldn't send you a main battery when it is a CMOS issue.
6:00 PM Justine: Is that okay?
6:00 PM Justine: May I ask for your shipping address please?
6:01 PM Adam Colligan: That. That last thing you said. That is the heart of the whole problem! If the CMOS battery doesn't exist, then you would *know* you could just send me a main battery?
6:01 PM Adam Colligan: As long as it's not costing me anything, sure, send me a stupid box. My address is [redacted]
6:02 PM Justine: If the CMOS battery doesn't exist, the main battery doesn't have anything to do with it. If it does not exist, we can send it for repair, since we do not send CMOS batteries. That is the only thing that we can do.
6:02 PM Justine: Alright, is there anything else I could help you with?
6:03 PM Adam Colligan: Oh lord. If the CMOS battery doesn't exist, then the main battery is the whole point, because it's the main battery that's supplying the power to the components that normally draw from the CMOS battery on most other systems.
6:03 PM Adam Colligan: Nope, there's nothing else. You've provided another great transcript for the file.
5:10 PM Support session established with Justine.5:10 PM Adam Colligan: Hi Justine5:11 PM Justine: Thank you for contacting the HP Customer Support & Services. My name is Justine and I will be your chat support specialist today. Please give me a few minutes while I review your issue description details. NOTE: For security reasons, PLEASE DO NOT send credit card information via chat. Also, If you are using a mobile device (iPad, iPod, iPhone, etc....) and experience difficulties viewing the chat window, please initiate a new chat from a Windows or Mac computer or use a different browser for better compatibility.For DISCONNECTED or failed to reconnect, we keep records for all interactions feel free to initiate another chat.5:11 PM Justine: May I have the phone number and e-mail address associated with your HP product?5:11 PM Adam Colligan: [redacted]5:12 PM Justine: In order for me to assist you better, can you please provide the Product and Serial number of the system that is having an issue.5:13 PM Adam Colligan: Are the contents of the form I filled out not sent? The SN is [redacted] . This is a model G6T85UA5:15 PM Justine: Thank you for verifying me those information, Adam. I have read your issue description and it seems like you need help in processing a replacement for your computer's battery, is that correct?5:15 PM Adam Colligan: Yes.5:16 PM Justine: I apologize for the inconvenience. I will do my best to help you resolve this issue.5:19 PM Justine: Alright, regarding the incorrect information that our tech had provided you, what is that information again, Adam.5:20 PM Adam Colligan: My own hunch was confirmed by an independent service center that I had to pay to diagnose this problem: this machine has no dedicated RTC/CMOS battery. 5:20 PM Justine: -5:22 PM Justine: So the issue is that you went to a local tech and they are charging you for your battery replacement correct?5:22 PM Adam Colligan: So I wasted both a day of work and over $50 because two technical support representatives told me in no uncertain terms that I was looking at symptoms of a CMOS battery fault. And I *now* face also having to double that money on a new battery unless you guys can make it right.5:23 PM Adam Colligan: I paid for the diagnosis because they had to go in and determine that HP tech support was, for lack of a better phrase, full of it5:23 PM Adam Colligan: I even have a hilarious piece of transcript: 2:02 PM Adam Colligan: Look, here is a theory. What if this PC does not have a separate CMOS battery, and it's been using power from the main battery to keep the clock and BIOS settings current? In that case, the symptoms might just be a result of poor seating of the main battery cable. To rule that out, I would like to confirm for a fact that a CMOS battery actually exists on this motherboard, and I'd like to see it with my own eyes.2:02 PM Adam Colligan: ...before I go without my PC for days or weeks2:03 PM KARISHMA BARPANDA: The CMOS battery exsist in the motherboard and it is not a customer replaceable part. 2:04 PM KARISHMA BARPANDA: You cannot see it. 5:25 PM Adam Colligan: I had even checked the x360 service manuals and compared them to other Envy models, since the CMOS / RTC battery is specified for the other ones. Hence this (apparently completely false) gem: KARISHMA BARPANDA: I would like to inform you that, the CMOS battery is not a customer replaceable part.2:24 PM Adam Colligan: What does that have to do with whether or not you know where it is?2:24 PM Adam Colligan: Is there some rule that you are not allowed to say "I don't know" ?2:24 PM KARISHMA BARPANDA: That is the reason, it is not shown in the manual.2:25 PM KARISHMA BARPANDA: That is the reason, it is not shown in the manual.2:25 PM KARISHMA BARPANDA: The CMOS battery can be replaced by the HP hardware engineers.5:25 PM Adam Colligan: Apparently the truth is that it's not in the manual because *it doesn't exist*5:27 PM Justine: I apologize about that, Adam. But to explain this properly, yes the CMOS battery is not a replaceable part. We do not ship CMOS batteries. But if you want, you can consult your local tech about it.5:28 PM Justine: May I ask why do you want the CMOS battery to be replaced, Adam?5:28 PM Adam Colligan: Oh my god.5:28 PM Adam Colligan: You're going to have to just give me a moment here.5:29 PM Justine: Okay Adam. Please take your time.5:31 PM Adam Colligan: Before I explain again, let me just ask a question or two. Let's say that, hypothetically, HP Support thought that I needed to replace my CMOS/RTC battery. So I ship it off. Imagine that it arrives at the service center and the techs there discover that there is nothing wrong with the CMOS battery. Instead, they find that the main battery has a short in it and needs to be replaced. Would I have to pay for the replacement of the main battery?5:32 PM Justine: Alright, first the repair process is that whatever that is we need to replace, we will. also, fortunately, your warranty covers the repair for this computer. We could send it for repair for you.5:33 PM Justine: Whether the CMOS battery or the main battery, we will fix this computer like brand new for you.5:34 PM Adam Colligan: And you're saying there is no charge for this?5:35 PM Justine: Yes Adam. 5:36 PM Justine: It will be for free.5:36 PM Justine: May I ask for your shipping address?5:37 PM Adam Colligan: Wait; see, I don't want to do that yet. How long would the whole shipping and repair process take?5:37 PM Adam Colligan: I've already been told that I have to go through the whole shipping nightmare even though I live right near an authorized service center5:38 PM Justine: Okay, we will ship you a box with a return label within 2-3 business days, then the repair process would be 7-9 business days maximum. This is for us to make sure that everything will be checked and diagnosed so that when it comes back to you, it would be like brand new.5:39 PM Justine: We could still send you the box if you want, the box would be active within 30 days, so you could decide when you want it to be dispatched.5:40 PM Adam Colligan: See, and that's the problem: I might rather just buy a new battery for $53 rather than be without my main work machine for 2 weeks+. 5:40 PM Adam Colligan: And so here's what happened:5:41 PM Justine: Well, if we send it for repair we can determine if it is really a CMOS issue or the main battery.5:41 PM Justine: But it would depend on your decision, Adam.5:44 PM Justine: Are you still there? I want to get your issue taken cared of today. Please respond if you are available to chat.5:44 PM Adam Colligan: In order to make that choice, I needed to know whether this could really be a CMOS battery issue. If it were, then I would have no choice but to send it in, because that would mean replacing the motherboard (or at a minimum re-soldering to it...so probably replacing it). I would probably also have to spend the time before and after the shipment taking the thing apart myself and putting it back together again because I have my own RAM and my own SSD in there. And so I discussed my symptoms (which included a CMOS checksum error) with two technical support representatives. The initial one was going to take me through a BIOS upgrade attempt and informed me that if it did not resolve, it would need to be sent in for a CMOS battery replacement. I think I had already let him know that I had looked for it just to check if there was anything obviously wrong and couldn't find it, and I had wondered if there really was one.5:46 PM Justine: Actually if it already gave a CMOS error, it is already that.5:46 PM Adam Colligan: In the end I did upgrade the BIOS, but when it appeared to work afterward, it was a coincidence. The ticket was closed but I discovered quickly that the problem was still there. It appeared that maybe I had partially charged the CMOS battery and so just needed to try running the machine for several hours to see if it would recharge. When that failed, I contacted HP again, which is where those snippets of transcript come from5:47 PM Connecting...5:47 PM Connected. A support representative will be with you shortly.5:47 PM Support session established with Justine.5:47 PM Adam Colligan: Once again, I was assured that this really was or could be a CMOS battery issue. I specifically raised my concern that there might not even be a CMOS battery, which is why I tried to focus the conversation on getting the rep to tell me where it is. She very directly and repeatedly told me that it was there -- which meant that I had no choice between a long service and replacing the battery myself.5:49 PM Justine: The issue is that the CMOS could have already failed so technically, even though it is physically there, the computer is not detecting it anymore. For this, since there is already an error with the CMOS, it should be replaced.5:50 PM Adam Colligan: But between the fact that the reps had not sounded competent and the possibility that it might be worth it to replace the CMOS battery myself and void the warranty, I was still suspicious. And that's why I found myself spending $54.13 for a third party service provider to tell me what HP should have known all along. This machine does not have a separate CMOS battery. When the main battery fails -- as mine has -- it will cause all the symptoms of a main battery failure *plus* the symptoms of a CMOS battery failure, since *the main battery* powers this board's real-time clock and RAM environment memory5:51 PM Justine: I could wait for your decision if you want to send it in for repair, Adam. I will still send you a box for the repair, that would be available for use within a month. It is still up for you to decide, Adam.5:51 PM Adam Colligan: And now you're saying the same thing: that my CMOS checksum error (and also my clock resetting) means there is a problem with the CMOS / RTC battery.5:51 PM Adam Colligan: Am I correct that that is what you are saying?5:52 PM Justine: I highly suggest sending it for repair, really. In this case we could provide a proper explanation in your issue.5:52 PM Adam Colligan: Are you or are you not telling me that I have a CMOS / RTC battery and that it might need to be replaced?5:53 PM Justine: Every motherboard has a CMOS battery, yours have already failed so it needs to be replaced.5:54 PM Adam Colligan: See, I think -- and the service center that just looked at it thinks -- that that statement is flat-out untrue. 5:54 PM Justine: You could replace it by yourself like what you want, but first, we do not ship CMOS batteries, and replacing it by yourself will jsut tamper the warranty.5:55 PM Adam Colligan: And so the important question is: will HP give me a free main battery, which I can install myself without needing to send the computer off, if it turns out that you just became rep #3 to give me false information?5:56 PM Justine: Actually, we cannot determine that without really having it physically here for further details and with sufficient tests. Our technicians will be testing it not just inside, but physically. 5:57 PM Adam Colligan: You don't need my computer in front of you in order to know whether or not this model *has* a CMOS battery. You are essentially swearing up and down that it has one. If you're wrong, then you've not only cost me the $54 I already spent but will also unnecessarily cost me two weeks+ without my computer5:57 PM Justine: I apologize but we can only replace the battery if we have the computer in question, and we cannot do that without the error in the main battery itself.5:57 PM Justine: Every computer has a CMOS battery, what I mean is that we have to perform tests on your computer physically to determine the real issue.5:57 PM Justine: I apologize about that.5:57 PM Adam Colligan: So I want to know: if it turns out that this model has no CMOS battery, will HP comp me a main battery in return for the time and money that it has already made me waste? 5:59 PM Justine: Actually, we can send you a box with a return label, so that you can decide. At this point we will just wait for your decision.5:59 PM Justine: We will only replace or provide on the part that neede to be replaced.6:00 PM Justine: The CMOS and the main battery has different roles, so we couldn't send you a main battery when it is a CMOS issue.6:00 PM Justine: Is that okay?6:00 PM Justine: May I ask for your shipping address please?6:01 PM Adam Colligan: That. That last thing you said. That is the heart of the whole problem! If the CMOS battery doesn't exist, then you would *know* you could just send me a main battery? 6:01 PM Adam Colligan: As long as it's not costing me anything, sure, send me a stupid box. My address is [redacted]6:02 PM Justine: If the CMOS battery doesn't exist, the main battery doesn't have anything to do with it. If it does not exist, we can send it for repair, since we do not send CMOS batteries. That is the only thing that we can do.6:02 PM Justine: Alright, is there anything else I could help you with?6:03 PM Adam Colligan: Oh lord. If the CMOS battery doesn't exist, then the main battery is the whole point, because it's the main battery that's supplying the power to the components that normally draw from the CMOS battery on most other systems.6:03 PM Adam Colligan: Nope, there's nothing else. You've provided another great transcript for the file.
7. In desperation, I try in vain to attract @HPSupport's attention on Twitter
Spoiler (Highlight to read)
@adamcolligan
6:20 PM - 13 Apr 2015
(1/3) Hey @HPSupport : would you make a wager with me? The question: whether 3 separate HP reps cost me $54.13 + 8 hrs' work with false info
@HPSupport (2/3) If I'm right, you send me a new battery for my x360-15t and say you're super sorry on your twitter feed. If I'm wrong...
@HPSupport then I guess no hilarious Reddit thread with support transcripts, and I'll spend like $1m on 2ml of your official ink. Deal?
@HPSupport (4/3) It's easy to resolve. Alls you have to do is know, and I mean *know*: "Does the G6T85UA have a dedicated RTC/CMOS battery?"
@adamcolligan6:20 PM - 13 Apr 2015(1/3) Hey @HPSupport : would you make a wager with me? The question: whether 3 separate HP reps cost me $54.13 + 8 hrs' work with false info@HPSupport (2/3) If I'm right, you send me a new battery for my x360-15t and say you're super sorry on your twitter feed. If I'm wrong...@HPSupport then I guess no hilarious Reddit thread with support transcripts, and I'll spend like $1m on 2ml of your official ink. Deal?@HPSupport (4/3) It's easy to resolve. Alls you have to do is know, and I mean *know*: "Does the G6T85UA have a dedicated RTC/CMOS battery?"
No response; not sure if I expected one or not.Update time! I know you've been dying to know how this has been turning out.
I provided all the requested information in response to the private message from HP staff. Nothing ever came of it; as far as I can tell, no real human being ever attempted to contact me after being "forwarded" the details of the case.
Three days after I tweeted at them, @HPSupport sent me a series of public replies. In essence, they told me to abandon useless post-sales technical support and get information from HP Sales.
Adam Colligan @AdamColligan · Apr 13
(1/3) Hey @HPSupport : would you make a wager with me? The question: whether 3 separate HP reps cost me $54.13 + 8 hrs' work with false info
Adam Colligan @AdamColligan · Apr 13
@HPSupport (2/3) If I'm right, you send me a new battery for my x360-15t and say you're super sorry on your
Adam Colligan @AdamColligan · Apr 13
@HPSupport then I guess no hilarious Reddit thread with support transcripts, and I'll spend like $1m on 2ml of your official ink. Deal?
Adam Colligan @AdamColligan · Apr 13
@HPSupport (4/3) It's easy to resolve. Alls you have to do is know, and I mean *know*: "Does the G6T85UA have a dedicated RTC/CMOS battery?"
Adam Colligan @AdamColligan Apr 13
@HPSupport No but seriously. Does the HP Envy x360 have a dedicated RTC / CMOS battery or not?
HP Support @HPSupport Apr 16
@AdamColligan Hello Adam, Eddie here. Saw your tweet. Our Product Information team will be able to assist with your inquiry. Dial:.. ^HPCare
HP Support @HPSupport Apr 16
@AdamColligan 1800-752-0900. Follow prompts for “product information”. If you prefer email click this link http://ow.ly/HYnHT .. ^HPCare
HP Support @HPSupport Apr 16
@AdamColligan Once there be sure to choose "Contact an HP sales specialist" as your subject. Let me know if you require further... ^HPCare
HP Support @HPSupport Apr 16
@AdamColligan information and/or assistance. Have an awesome day! Thanks! ^HPCare
Now, being the exhaustive give-it-a-try kind of guy that I am, I tried *both* the phone and the email path to support. I may have been told once on the phone to try the email, but it's hard to even remember at the moment. I'll just paste the email outcome here.
Me (into the webform):
HP reps have directed me to contact sales support after others in the company were unable to help with a technical product question. I need to know whether the HP Envy x360 model G6T85UA (should be board 780958-501 and main battery 760944-421) has a dedicated CMOS/RTC battery. If it does, I need to know *where* it is connected to the board. This is a fairly urgent issue for me implicating a disconnect or swap-out of the main battery while AC power is not being supplied.
HP:
Dear Adam,
Thank you for contacting the hp.com Sales Center.
I understand the you are still seeking resolution for your technical concern and I’m sorry to hear that this remains unresolved.
I'm very sorry, but our email sales team does not handle technical or product support concerns. We can only handles sales inquiries pertaining to orders placed in our store.
HP Technical Support will be able to provide you with service and support for hardware, software, and parts replacement of HP products that are still covered under warranty.
I strongly suggest that you contact the HP Technical Support Team since your matter requires technical expertise. HP Technical Support can best assist you and can be reached 24 hours a day at: http://www.hp.com/contacthp
Below is step by step guide how to obtain the webform/online form:
1. Please copy and paste this link http://www.hp.com/contacthp into a new browser.
2. Please enter your model number in the "Enter my model number" search field provided then hit the "Find my product" button to generate the result.
3. Select the correct product from the search results.
4. On the next page wait for a few seconds to load the webform.
5. Scroll down to find the webform.
5. Complete the webform then hit the "Submit" button.
6. After you fill out the online form, you will receive a Technical Support case number. You will also be able to engage with a Tech Support product specialist either by chat or they will give you a call at your earliest convenience.
By the way, I have seen a link which might help you with this concern. Here's the link:
http://partsurfer.hp.com/Search.aspx?SearchText=G6T85UA
The link shows the the HP ENVY 15-U011DX X360 CONVERTIBLE PC (ENERGY STAR) has the 780958-501 motherboard but has a different battery. It doesn't show also the RTC Battery and where you can find it. Please contact our HP Technical Support for other information.
I hope this information has been of assistance to you, Adam. Please reply to this message if there is anything further we can do. For your convenience, you may also call the HP.com Sales Center directly at 1-888-222-0029 between 7:00 AM - 2:00 AM EST, seven days a week.
Customer Satisfaction is our store’s top priority. Please tell us about your email experience today. To participate, please click on our Customer Satisfaction Survey link below.
Thank you for choosing HP. We appreciate your business.
Regards,
Regine G.
Oh dear. So technical support doesn't have technical information about HP machines, and sales support doesn't answer technical questions about HP machines and refers you to technical support. Brilliant. But by this time, I of course knew better than to actually *believe* what someone was telling me, so I used the sales phone number instead.
The sales guy was super eager to help, especially since I framed this as a problem of future use. I work on disaster vulnerability issues. If I buy Envy x360 15ts and use them in a place where there isn't AC power for a while, can I swap spare batteries into them without screwing up the BIOS and real-time clock settings?
He put me on hold two or three times for what I was led to believe were very thorough attempts to get me a totally definitive answer. And this is what someone eventually told him to tell me. All HP machines ship with CMOS batteries.
So I must have been mistaken all along, right? The CMOS battery must have stopped working at the same time as the main battery. It must just be that neither I nor my local repair shop could find my CMOS battery because we all have the wrong prescriptions on our glasses and contact lenses. Well, there's just one small issue with getting to that conclusion: what HP told me about my machine was, once again, totally false.
How do I know? Because I still didn't believe HP, and rather than shipping my compter off for weeks in the big padded box, I ordered a new main battery for a total of just over $60. I swapped it. Guess what happened, HP? If you guessed, "every aspect of the problem instantly resolved, because there never was a CMOS/RTC battery in this machine in the first place", you would win a gold star. But I'm assuming you'd also lose your job, because this particular piece of information has somehow been banished and outlawed from the minds of HP employees and contractors.
I wonder: would anybody at HP be interested in apologizing to me, much less in finding a way to make up for the $115+ I've lost because nobody at any stage to this point has been willing to act like a human being?
BUT WAIT, THERE'S GREAT NEWS
I shouldn't make it seem through this thread that HP totally lacks competence and doesn't care about me at all. Because within two hours of receiving the email from HP Sales telling me that they weren't going to do anything about my problem, I started receiving advertising email blasts full of great offers and promotions about buying a new HP laptop and other great products! Yay! I guess I'm not invisible after all. And I'm sure if I bought *more* stuff from HP, they would take care of me then. Right? -
CMOS / RTC Battery for Satellite A100-326?
Hi,
I'm after a replacement CMOS/RTC battery for my A100-326
I've got my machine open and located the battery but it has no model number on it.
I have contacted a Toshiba assistance center and they replied that the battery is part of the board and the whole board has to be replaced. However, if I can find the reference for the battery, I have a friend in a computer store that will replace it with a new one.
Any help would be great. Thanks!
Regards
SrgioHi
Why you want to replace this
Such battery is reachable
To charge the RTC battery you have to connect the AC adaptor to the notebook.
The main battery should be inserted too and the notebook should run for 20.24 hours.
Anyway, as far as I know its a Lithium Ion RTC battery 3V and 14mAh
Maybe you are looking for
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