RTC (CMOS-BIOS) Battery Types and Replacement Help

hi,
my notebook: hp g3050ea
i'm trying to replace my RTC battery. Today i bought a CR2032 Lithium Battery. But after that i noticed my computer's RTC battery is little different. İt is Mitsubishi CR2030E
i'm not sure if it is the right part for my pc. Can I use any CR2032 battery or should I use CR2030E ?
i bought this battery
Mitsubishi CR2030E

I think that you may use it. The "E" on the old battery could be "enhanced" and the size is the same as I noticed. The main issue should be the size and the voltage. Both are the same..
Dv6-7000 /Full HD/Core i5-3360M/GF 650M/Corsair 8GB/Intel 7260AC/Samsung Pro 256GB
Testing - HP 15-p000
HP Touchpad provided by HP
Currently on Debian Wheeze
*Please, help other users with the same issue by marking your solved topics as "Accept as Solution"*

Similar Messages

Imac 333mhz/96mb battery location and replacement

My fruit colored imac 333mhz/96mb is not turning on. I suspect that the original battery has died. Where is the battery location and replacement information?

Thanks! I also just found this: http://www.djonmac.com/battery/changebattery.html

Find and replace help needed, multiple variables

Hi everyone,
Im trying to find all urls in my code that start in a particular way but have a number variable at the end, see examples below
<a href="/example/examplefolder/enquiry.asp?pid=123">
<a href="/example/examplefolder/enquiry.asp?pid=485">
<a href="/example/examplefolder/enquiry.asp?pid=284">
and replace them with one url, see example below
<a href="/example/examplefolder/default.asp">
How can I use Dreamweaver find and replace to achieve this across my whole website?
So far I only know how to find one thing and replace with another, rather than finding variables and replacing them with one thing.
Thanks for your help with this!

In the Find field of the Find and Replace dialog box, enter this:
(href\s*=\s*\"\/example\/examplefolder\/enquiry\.asp)\?pid=\d+(\")
In the Replace field, enter this:
$1$2
Select the "Use regular expression" checkbox.
Explanation:
The two sets of parentheses are capturing groups, which capture the actual values as $1 and $2.
The \s* matches zero or more spaces.
\" matches a double quote.
\/ matches a forward slash.
\? matches a question mark
\d+ matches one or more numbers.
I have written a two-part tutorial on using regular expressions, which can be found here: http://www.adobe.com/devnet/dreamweaver/articles/regular_expressions_pt1.html.
Message was edited by: David_Powers (adding explanation of double quote).

Find and replace help needed deleting multiple Word bookmarks

I'm importing sections of a Word document. The Word documents have bookmarks such as:
    <h3><a name="_Toc226886762" id="_Toc226886762">Fixed-variable</a></h3>
I would like to do a sitewide search and replace, deleting all the bookmarks (they all start with Toc) but keeping the heading format and the text. I've tried various options, but nothing is working.
Thanks.

I just tried it again. When I clicked Replace All, the dialogue box disappeared. When I opened it again, I found a small square box at the end of the search string. When I tried to copy and paste it to here, it didn't show up. <a name="_Toc[^>]+>([^<]+)</a>
When I was searching and getting no results, I had copied and pasted a section with only one bookmark in it. It was in the child of a template, but I can't see how that would make a difference.
Here's the code:
<div id="mainContent">
    <h2><a name="_Toc227356382" id="_Toc227356382">Combine trips</a></h2>
    <p>Unless you live across the street from the grocery store, consolidating shopping trips will save you time, gas, and reduce emissions. Unless it’s a staple on sale, don’t buy what’s not on your list. </p>
    <p><em>Costco sells gasoline for less than the local stations. We wait until the tank is close to empty and the let the savings on gas pay for the trip.</em></p>
    <h2><a name="_Toc227356383" id="_Toc227356383">Compare prices</a></h2>
    <p>Keep a small spiral notebook with prices of items you purchase regularly such as rice, pasta, and dog food. A credit card size calculator makes comparing prices easier.</p>
    <h2><a name="_Toc227356384" id="_Toc227356384">Check the receipt</a></h2>
    <p>Computers don’t make mistakes, but operators do. If sales prices aren’t entered into the system, the scanned price will reflect the regular price. Some stores will give you the item for free if the scanned price exceeds the price on the shelf. </p>
    <h2><a name="_Toc227356385" id="_Toc227356385">Price matching</a></h2>
    <p>Some stores match competitors’ sales prices. Look for a sign that says “Guaranteed low prices” and show them the ad. That can save you both time and gas. Some promise to beat prices by 10%, so you can save money as well. </p>
    <p>Many big box retailers demand exclusive manufacturer’s numbers so they can evade making good on price matching guarantees. The product may have a meaningless difference, such as the color of the icons. </p>
<h3> </h3>
<p> </p>

</div>

Search and Replace help. Please

I have imported some text where in the original there is italic content but when bringing into IDCS4 that italic text shows up as _italic words_. That is as roman with _ characters surrounding it. Is there a way to search and replace. Needless to say the text between the _s varies.

I would try a GREP find/change searching for (_)([^_]+)(_) and replace with $2 Set the change formatting to italics (preferably as a character style). This translates to look for a _, then anything that is not a _, followed by another _, and replace with only the stuff in between. You can also use (_)(.+?)(_) which would match the shortest srting in between two _ characters in the same way (except it won't cross a paragraph break), but it will run a bit slower.
Credit for this should go to Peter Kahrel and his excellent GREP primer....

Find and Replace help

Hi people,
First time on here....
Have a little problem...
I want to use the regular expression functionality in the
find and replace dialog. I want to replace each "; " with
";{carriage return}"
tried using
lookfor: ;
replace ;\r
\n, 0x09, and all sorts...
could someone give me some pointers please?
much appreciated.

On Tue, 18 Apr 2006 15:38:09 +0000 (UTC), "ToonMariner"
<[email protected]> wrote:
> I want to use the regular expression functionality in
the find and replace
>dialog. I want to replace each "; " with ";{carriage
return}"
Find: ;
Replace with: ;\n
works for me.
Gary

I dropped my samsung slide phone and now it wont lock or anything. ive already tried removing the battery, etc. and nothing helped. Any suggestions?

I dropped my Samsung slide phone and now it won't lock or anything. I've already removed the battery and it didn't help, Any suggestions?

Oh no! Sounds like your phone has sustained physical damage pctrackmom. Do you have insurance? If so, you can process a claim for a replacement at http://bit.ly/07CrqPK at your convenience.
AntonioC_VZW
Follow us on Twitter at www.twitter.com/VZWSupport

T500 Battery Failure and Replacement Options

The battery on my T500 recently "failed due to normal wear" and will no longer hold any charge. It had over 1000 cycles in a little under two years of use, so I guess that's not to be unexpected. The failure happened suddenly though (went from 2 hrs of normal life to no charge overnight). I tried reseting the battery through power manager to no avail, so I'm looking for a replacement now.
I'm currently looking at a couple of options and wondering if anyone has experience with any of these:
Stock Lenovo (I assume it would be the most reliable, but also most expensive at $179) http://shop.lenovo.com/SEUILibrary/controller/e/web/LenovoPortal/en_US/catalog.workflow:item.detail?...
C&K on Amazon (Claims to be genuine; $136) http://www.amazon.com/Lenovo-ThinkPad-40Y6797-Thinkpad-Standard/dp/B001TQ6VQ6/ref=sr_1_35?ie=UTF8&m=...
eComElectronics (Claims to be genuine, although some older reviews say it's non-OEM; $97) http://www.amazon.com/ThinkPad-SL-Cell-Li-Ion-Battery/dp/B000CBG0XI/ref=cm_cr_pr_product_top
Assortment of non-OEM batteries on Amazon ($25-$60) http://www.amazon.com/s/ref=nb_sb_ss_i_1_26?url=search-alias%3Delectronics&field-keywords=lenovo+t50...
Do #2 and #3 seem fine? Even though they aren't sold through Lenovo, would they still be eligible for the 1 year warranty?
What about the non-OEM's? Are the price savings not worth the hassle of getting a lemon and the compatibility warnings from the power manager?
Thanks

if they are an official resellers then you can claim warranty from Lenovo, otherwise you would have to get the warranty through the retailers themselves.
Non-OEM quality can vary, since there are so many of them, it is hard to give you any sort of advice as to what you would expect.
But you could try the 6 cells Boston Power Battery, they have 3 years warranty, and priced competitively. They are the only non-OEM battery i would buy.
Regards,
Jin Li
May this year, be the year of 'DO'!
I am a volunteer, and not a paid staff of Lenovo or Microsoft

Xbox nat types and replacement router.

I currently have infinity broadband which in itself is working great. The problem is that I have 2 Xbox 360 consoles in the house which both are refusing to have open nat types ( they are moderate) when we had 1 in they house that showed nat open. I have googled this and it seems that the hh3 just can't cope with 2 consoles as you can only port forward to one of the consoles on the router settings.
Does anyone have a solution for the hh3 problem or know what routers may help me. I don't really know too much about it and before googling it knew nothing about the jargon above!! Thanks.

This may help.
http://forumhelp.dyndns.info/networking/nat.html
uPnP should be able to handle multiple consoles without resorting to manual port forwarding, but giving each console a separate static IP address on your LAN, will help.
You cannot manually forward the same ports, to more than one device, on any router.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Stuck Hold Button and Replacement Help

My Ipod wouldn't turn on a few days ago.
I finally realized that it was because my hold button is broken. It's stuck on hold. I have tried moving it in a lot of ways and it won't unhold.
Before I discovered this I sent in a replacement/repair request to Ipod. the box arrived today. The problem I described was that the ipod would not turn on etc.
I'm really nervous now though, cause it said on the policy etc that if they don't have the part/find it not broken etc they charge you up to 100 dollars. I'm afraid that my description will be incorrect or that it knocking around in the box or something will make it not broken anymore.
Should I send it back in the box that came? what else should I try?
I don't want to pay anything for repairs. I bought this at the end of august so it's still under warranty
Harrison

"cause it said on the policy etc that if they don't have the part/find it not broken etc they charge you up to 100 dollars."
I think you'll find that this very rarely happens. The usual thing if Apple finds no problem with the iPod is to return it and there's no charge.
If you pack it properly in the box it shouldn't get knocked around.

X61 max capacity for HDD and replacement help

Specs for the X61 say the X61 takes a 100(7200) or a 160 GB (5400 rpm). I replaced my original with a 120 from Seagate that failed and they sent me a Momentus 7200 250 Gb drive that won't clone with their Disk Wizard software.
Is the size a problem? Or is it their program? Should I try either Easeus or Acronis? Will the demo versions work?
I can't use Lenovo's R&R because I wiped the original Vista it came with and installed my own XP. If I need to reinstall Windows on the new drive because I can't clone it, after I format and reinstall XP, will R&R allow me to recover everything else or will I have to install everything from scratch and just recover my data from the old drive in a USB case. My old drive is not "dead" - just has errors.

Ahhh, well that's a new one on the market.
The iMac has Firewire ports (one of which is FW800, I believe, on the newest models) so you can add more storage externally. If you put in a larger drive you will need an external one at least the same size or larger for backups. If you plan to use Time Machine for backups then you need backup capacity about twice the size of the main hard drive. That means an external RAID array to provide 2 TBs to backup a 1 TB drive or 3 TBs for that big Seagate drive.

DV6604nr Motherboard battery type?

I need the battery type and replacement procedure for my lappy. DV6604nr Thanks in advance.

Thanx! Whrere did you find the answer?

Envy x360 battery short and CMOS/RTC | No dedicated CMOS battery = Kafkaesque HP support nightmare

Relevant Case Number:
3015038426
Caveat:
If I'm wrong about this, I'll eat my hat with a sauce made of ultra-expensive brand-name HP ink.
Question:
Does anyone at HP want to take reponsibility for a series of the company's tech support representatives giving horribly wrong hardware information, wasting customer time and money?
Summary:
1. I have apparently experienced a short in my main battery.
2. In the x360, the real-time clock (RTC) and BIOS settings are apparently powered by the main battery, not a separate CMOS/RTC battery.
3. (1) and (2) explain why my symptoms include a CMOS checksum error and 0-set RTC on boot.
4. Three separate HP representatives have been absolutely insistent that:
(a) I have a CMOS/RTC battery that just isn't disclosed in the service manual.
    (b) My symptoms indicate the need for CMOS/RTC battery replacement.
    (c) This requires a 2-week+ send-in service, even though I live right next to an authorized support center.
    (d) A much less intrusive main battery replacement could not help me, since I have a CMOS issue.
5. I have already had to pay $54 and change for a local shop to confirm that HP support has been, for want of better terms, full of it -- they have been BSing me by phone and live chat, and there is no dedicated CMOS battery.
6. Because of HP's intransigence, I now face the choice of either
    (a) paying another $54+ to get myself a new main battery on the open market
         or
    (b) completely unnecessarily going without my primary work machine for weeks in order to get a new main battery for free from HP. That's assuming that the people at the service center know that replacing the motherboard won't do anything for this machine.
Hilarious and/or Depressing Support Record:
1. Symptoms
This is an HP Envy x360 15t hybrid notebook, model u011dx (G6T85UA).
It had been suspended but suddenly appeared off. It would not power on until AC power was attached.
It showed a CMOS checksum error (502) on boot, and its real-time clock did not hold the time between power cycles.
It had inconsistent problems with failed or severely delayed POST completion.
If AC power was removed during operation, it immediately died. Information about the main battery still showed up in the OS, where it appeared fully charged but never discharged at all.
The light next to the AC plug would often blink blue depending on the power state.
The machine could POST normally (except for the CMOS and RTC failures) with the main battery physically detached.
2. Call ("Amit")
I don't have a transcript of my initial call with HP ("Amit"), but here is the gist of it. My 502 CMOS checksum error implicates the CMOS battery. My steps are to attempt a BIOS upgrade. Failing that, the computer would need to be sent in for service so that the CMOS battery could be replaced. Amit described it to me as the shape of a small tablet.
3. False Hope
When I had initially called, the case was off of the PC and both sides of the motherboard were accessible so that I could try to see if there were any visually obvious problems with the CMOS/RTC battery. Naturally, I couldn't find it, and I had hoped the call would help me. In any case, Amit would need to call back in 60-90 minutes after I had the chance to take care of other things and re-connect the machine's components so that I could boot it and do a BIOS upgrade.
Just before he called back, the machine appeared for one or two power cycles to have overcome its problem. It even seemed like it was drawing main battery power for a few moments during a session with AC power detached. Amit closed the case for me pending the problems recurring.
I concluded that one of the following two things must have happened. Either:
    (a) All of the problems were related to the main battery, and the main battery connector had just gotten jarred loose so that one or two pins were not contacting properly. By disconnecting and reconnecting the main battery in my search for the RTC/CMOS battery, I had solved the issue by reseating it properly.
or
    (b) All of the problems were related to the CMOS battery. But by having it on AC power for testing for a little while, I had charged the CMOS battery enough to enable POST and for it to mediate the transition from AC to battery power (I know this probably isn't how it should work, but hey).
I also updated the BIOS to the newest version so that I could ensure I was following the pre-shipment troubleshooting step set out by Amit.
Fairly quickly after the second call and the closing of the case, all of the symptoms recurred. I carefully re-checked and re-seated the main battery to rule out (a) above. I then decided to run the computer on AC power for several hours to test theory (b) above. When this failed, I went back to the HP site and opted for chat support.
4. First Chat (KARISHMA BARPANDA)
Gist:
I clearly have a problem with my invisible CMOS battery. Also, this CMOS battery is absent from the manual because it isn't supposed to be user-removable, not because it doesn't exist. Note especially the exchange at 2:02.
Transcript:
Spoiler (Highlight to read)
1:38 PM  Support session established with KARISHMA BARPANDA.
1:38 PM  KARISHMA BARPANDA: Welcome to HP Customer Support & Services for Notebook support. My name is Karishma and I will be your technical support specialist today.
1:38 PM  KARISHMA BARPANDA: Hi
1:38 PM  KARISHMA BARPANDA: How are you doing today ?
1:38 PM  Adam Colligan: Hello; this is related to case 3015038426
1:38 PM  Adam Colligan: I'm good; just a little confused
1:39 PM  Adam Colligan: PC symptoms implicated RTC battery: CMOS checksum error on boot. But also instant death when AC power removed. Temporarily resolved after re-seating main battery cable, so chalked up to that. Now not so sure: maybe I had just partly charged RTC battery during testing. Now trying long run on AC to rule this out.Query: x360 service manual (unlike other Envy manuals) makes no mention of RTC/CMOS battery. Didn't see one exposed on board. Can you verify presence and location of CMOS batt?
1:40 PM  Adam Colligan: Just to clarify: I'm not asking you to walk me through changing a CMOS battery or anything like that -- I know you want notebooks sent in for service if they need that officially. But I just want to make sure that I actually know where the thing is on this model
1:42 PM  KARISHMA BARPANDA: I am sorry, I can't understand you.
1:43 PM  Adam Colligan: Okay, I'll back up. Have you heard of something called a CMOS battery or an RTC battery?
1:43 PM  KARISHMA BARPANDA: Yes.
1:44 PM  Adam Colligan: Would you be able to find out where it is located on my Envy x360 15t notebook (u011dx)?
1:45 PM  KARISHMA BARPANDA: Alright !
1:46 PM  KARISHMA BARPANDA: In this situation, we need to take the notebook in free servics repair.
1:46 PM  KARISHMA BARPANDA: Please, provide me the complete sdhipping address along with the zip code.
1:46 PM  Adam Colligan: It is not confirmed yet that the CMOS battery is actually the problem
1:47 PM  Adam Colligan: I don't want to set up a service yet. I just want to know *where* the battery is attached to the board.
1:47 PM  KARISHMA BARPANDA: We need to replace the CMOS battery,
1:47 PM  Adam Colligan: How do you know that we need to replace the CMOS battery?
1:48 PM  KARISHMA BARPANDA: Because tHe CMOS battery is not removable.
1:48 PM  Adam Colligan: Well, in that case we're probably talking about replacing the whole motherboard. Do you mean *not removable* or just "not user removable" ?
1:48 PM  KARISHMA BARPANDA: We will take the notebook in service reapir and our HP certified technician will do the complete hardware diagnostic of your notebook.
1:49 PM  Adam Colligan: I don't want to do anything yet except *LOOK* at the board and see if there is anything obviously wrong with the CMOS battery connection
1:49 PM  Adam Colligan: I just want to know *where* it is; I don't need to actually do anything to it
1:50 PM  KARISHMA BARPANDA: Let me explain.
1:51 PM  KARISHMA BARPANDA: Let me check.
1:52 PM  KARISHMA BARPANDA: Please, allow me few moments.
1:52 PM  Adam Colligan: Thank you
1:56 PM  KARISHMA BARPANDA: Thank you for staying connected. I appreciate your time and patience.
1:56 PM  KARISHMA BARPANDA: I am sending you a link, please go through page number 33 and 34.
1:56 PM  KARISHMA BARPANDA has sent a link: http://h10032.www1.hp.com/ctg/Manual/c04513489
1:57 PM  Adam Colligan: That's okay; I understand that it may take time
1:57 PM  KARISHMA BARPANDA: CMOS battery is not a customer replaceable part.
1:58 PM  Adam Colligan: 33 and 34 refer to the main battery, not the CMOS battery
1:58 PM  Adam Colligan: I know that the CMOS battery is not a customer replaceable part. However, I want to visually inspect it.
1:59 PM  KARISHMA BARPANDA: It is not listed there.
1:59 PM  Adam Colligan: Exactly. Compare that to this manual for the HP Envy 17, page 41
1:59 PM  Adam Colligan: http://www.hp.com/ctg/Manual/c02160120.pdf
2:00 PM  KARISHMA BARPANDA: If you are facing any issues with the battery then, we need to take the notebook in service reapir and will fix the issue.
2:01 PM  Adam Colligan: Sigh.
2:02 PM  Adam Colligan: Look, here is a theory. What if this PC does not have a separate CMOS battery, and it's been using power from the main battery to keep the clock and BIOS settings current? In that case, the symptoms might just be a result of poor seating of the main battery cable. To rule that out, I would like to confirm for a fact that a CMOS battery actually exists on this motherboard, and I'd like to see it with my own eyes.
2:02 PM  Adam Colligan: ...before I go without my PC for days or weeks
2:03 PM  KARISHMA BARPANDA: The CMOS battery exsist in the motherboard and it is not a customer replaceable part.
2:04 PM  KARISHMA BARPANDA: You cannot see it.
2:04 PM  Adam Colligan: So where on the motherboard is it?
2:04 PM  Adam Colligan: It's on the motherboard but it's invisible?
2:04 PM  Adam Colligan: Maybe it's under a piece of foam by the HDD indicator light? There aren't many places for it to hide
2:05 PM  KARISHMA BARPANDA: I would suggest you to sent the notebook in service repair, and if there will be any hardware issues, then HP technician will take care of it.
2:06 PM  Adam Colligan: Please answer this question honestly for me. Is the location of the CMOS battery actually available to you? It's okay for you to say, "I don't know where it is, and I don't know how to find out where it is". But it seems like you are avoiding saying that.
2:10 PM  KARISHMA BARPANDA: Let me know are you facing any issues with the HP notebook right now ?
2:11 PM  Adam Colligan: Yes. Why won't you answer that question?
2:24 PM  KARISHMA BARPANDA: I would like to inform you that, the CMOS battery is not a customer replaceable part.
2:24 PM  Adam Colligan: What does that have to do with whether or not you know where it is?
2:24 PM  Adam Colligan: Is there some rule that you are not allowed to say "I don't know" ?
2:24 PM  KARISHMA BARPANDA: That is the reason, it is not shown in the manual.
2:25 PM  KARISHMA BARPANDA: That is the reason, it is not shown in the manual.
2:25 PM  KARISHMA BARPANDA: The CMOS battery can be replaced by the HP hardware engineers.
2:26 PM  KARISHMA BARPANDA: So, the CMOS battery can be replaced only in our service center.
2:26 PM  KARISHMA BARPANDA: Do you want to send your notebook for a free service to replace the CMOS battery ?
2:26 PM  Adam Colligan: I think we've established that. I am not asking you about how to replace it. I'm asking if you can find out where it is.
2:26 PM  Adam Colligan: It's perfectly alright if the answer is "I don't know", but I do expect that amount of honesty
2:26 PM  KARISHMA BARPANDA: No, it is not listed in the manual.
2:27 PM  KARISHMA BARPANDA: I can understand your concern.
2:27 PM  KARISHMA BARPANDA: As, it is not listed in the manual, let me know how can I assist you.
2:28 PM  Adam Colligan: So then the next question is: can I contact a technical support professional who can tell me where it is attached so that I can visually inspect it before committing to a service by mail?
2:30 PM  KARISHMA BARPANDA: This is the only technical support and you can contact our voice technical support. However, they will tell you the same thing, which I have told you.
1:38 PM  Support session established with KARISHMA BARPANDA.1:38 PM  KARISHMA BARPANDA: Welcome to HP Customer Support & Services for Notebook support. My name is Karishma and I will be your technical support specialist today.1:38 PM  KARISHMA BARPANDA: Hi1:38 PM  KARISHMA BARPANDA: How are you doing today ?1:38 PM  Adam Colligan: Hello; this is related to case 30150384261:38 PM  Adam Colligan: I'm good; just a little confused1:39 PM  Adam Colligan: PC symptoms implicated RTC battery: CMOS checksum error on boot. But also instant death when AC power removed. Temporarily resolved after re-seating main battery cable, so chalked up to that. Now not so sure: maybe I had just partly charged RTC battery during testing. Now trying long run on AC to rule this out.Query: x360 service manual (unlike other Envy manuals) makes no mention of RTC/CMOS battery. Didn't see one exposed on board. Can you verify presence and location of CMOS batt?1:40 PM  Adam Colligan: Just to clarify: I'm not asking you to walk me through changing a CMOS battery or anything like that -- I know you want notebooks sent in for service if they need that officially. But I just want to make sure that I actually know where the thing is on this model1:42 PM  KARISHMA BARPANDA: I am sorry, I can't understand you.1:43 PM  Adam Colligan: Okay, I'll back up. Have you heard of something called a CMOS battery or an RTC battery?1:43 PM  KARISHMA BARPANDA: Yes.1:44 PM  Adam Colligan: Would you be able to find out where it is located on my Envy x360 15t notebook (u011dx)?1:45 PM  KARISHMA BARPANDA: Alright !1:46 PM  KARISHMA BARPANDA: In this situation, we need to take the notebook in free servics repair. 1:46 PM  KARISHMA BARPANDA: Please, provide me the complete sdhipping address along with the zip code. 1:46 PM  Adam Colligan: It is not confirmed yet that the CMOS battery is actually the problem1:47 PM  Adam Colligan: I don't want to set up a service yet. I just want to know *where* the battery is attached to the board.1:47 PM  KARISHMA BARPANDA: We need to replace the CMOS battery, 1:47 PM  Adam Colligan: How do you know that we need to replace the CMOS battery?1:48 PM  KARISHMA BARPANDA: Because tHe CMOS battery is not removable. 1:48 PM  Adam Colligan: Well, in that case we're probably talking about replacing the whole motherboard. Do you mean *not removable* or just "not user removable" ?1:48 PM  KARISHMA BARPANDA: We will take the notebook in service reapir and our HP certified technician will do the complete hardware diagnostic of your notebook. 1:49 PM  Adam Colligan: I don't want to do anything yet except *LOOK* at the board and see if there is anything obviously wrong with the CMOS battery connection1:49 PM  Adam Colligan: I just want to know *where* it is; I don't need to actually do anything to it1:50 PM  KARISHMA BARPANDA: Let me explain. 1:51 PM  KARISHMA BARPANDA: Let me check. 1:52 PM  KARISHMA BARPANDA: Please, allow me few moments. 1:52 PM  Adam Colligan: Thank you1:56 PM  KARISHMA BARPANDA: Thank you for staying connected. I appreciate your time and patience.1:56 PM  KARISHMA BARPANDA: I am sending you a link, please go through page number 33 and 34.1:56 PM  KARISHMA BARPANDA has sent a link: http://h10032.www1.hp.com/ctg/Manual/c045134891:57 PM  Adam Colligan: That's okay; I understand that it may take time1:57 PM  KARISHMA BARPANDA: CMOS battery is not a customer replaceable part. 1:58 PM  Adam Colligan: 33 and 34 refer to the main battery, not the CMOS battery1:58 PM  Adam Colligan: I know that the CMOS battery is not a customer replaceable part. However, I want to visually inspect it. 1:59 PM  KARISHMA BARPANDA: It is not listed there. 1:59 PM  Adam Colligan: Exactly. Compare that to this manual for the HP Envy 17, page 411:59 PM  Adam Colligan: http://www.hp.com/ctg/Manual/c02160120.pdf2:00 PM  KARISHMA BARPANDA: If you are facing any issues with the battery then, we need to take the notebook in service reapir and will fix the issue. 2:01 PM  Adam Colligan: Sigh.2:02 PM  Adam Colligan: Look, here is a theory. What if this PC does not have a separate CMOS battery, and it's been using power from the main battery to keep the clock and BIOS settings current? In that case, the symptoms might just be a result of poor seating of the main battery cable. To rule that out, I would like to confirm for a fact that a CMOS battery actually exists on this motherboard, and I'd like to see it with my own eyes.2:02 PM  Adam Colligan: ...before I go without my PC for days or weeks2:03 PM  KARISHMA BARPANDA: The CMOS battery exsist in the motherboard and it is not a customer replaceable part. 2:04 PM  KARISHMA BARPANDA: You cannot see it. 2:04 PM  Adam Colligan: So where on the motherboard is it?2:04 PM  Adam Colligan: It's on the motherboard but it's invisible?2:04 PM  Adam Colligan: Maybe it's under a piece of foam by the HDD indicator light? There aren't many places for it to hide2:05 PM  KARISHMA BARPANDA: I would suggest you to sent the notebook in service repair, and if there will be any hardware issues, then HP technician will take care of it. 2:06 PM  Adam Colligan: Please answer this question honestly for me. Is the location of the CMOS battery actually available to you? It's okay for you to say, "I don't know where it is, and I don't know how to find out where it is". But it seems like you are avoiding saying that.2:10 PM  KARISHMA BARPANDA: Let me know are you facing any issues with the HP notebook right now ?2:11 PM  Adam Colligan: Yes. Why won't you answer that question?2:24 PM  KARISHMA BARPANDA: I would like to inform you that, the CMOS battery is not a customer replaceable part.2:24 PM  Adam Colligan: What does that have to do with whether or not you know where it is?2:24 PM  Adam Colligan: Is there some rule that you are not allowed to say "I don't know" ?2:24 PM  KARISHMA BARPANDA: That is the reason, it is not shown in the manual.2:25 PM  KARISHMA BARPANDA: That is the reason, it is not shown in the manual.2:25 PM  KARISHMA BARPANDA: The CMOS battery can be replaced by the HP hardware engineers.2:26 PM  KARISHMA BARPANDA: So, the CMOS battery can be replaced only in our service center.2:26 PM  KARISHMA BARPANDA: Do you want to send your notebook for a free service to replace the CMOS battery ?2:26 PM  Adam Colligan: I think we've established that. I am not asking you about how to replace it. I'm asking if you can find out where it is.2:26 PM  Adam Colligan: It's perfectly alright if the answer is "I don't know", but I do expect that amount of honesty2:26 PM  KARISHMA BARPANDA: No, it is not listed in the manual.2:27 PM  KARISHMA BARPANDA: I can understand your concern.2:27 PM  KARISHMA BARPANDA: As, it is not listed in the manual, let me know how can I assist you.2:28 PM  Adam Colligan: So then the next question is: can I contact a technical support professional who can tell me where it is attached so that I can visually inspect it before committing to a service by mail?2:30 PM  KARISHMA BARPANDA: This is the only technical support and you can contact our voice technical support. However, they will tell you the same thing, which I have told you.
5. I pay money to have the CMOS battery checked
Clearly, I wasn't inspired by that chat. Maybe the rep was just wrong about the hardware. More likely, it was just my own ignorance that kept me from finding the CMOS battery, and so I would benefit from a real technician checking it, maybe replacing it or telling me I really did need to send it to HP for service, and also looking at the main battery circuit.
A couple of hours and $54.13 in diagnostic fees later, I had my answer from the technicians. My main battery had a short in it and needed to be replaced. There is no dedicated CMOS / RTC battery on this motherboard. The clock and BIOS use main battery power, and it makes perfect sense that the main battery fault would therefore include symptoms normally associated with a simultaneous failure of a main battery and a dedicated CMOS battery in another computer. This PC is not unique in lacking a dedicated CMOS battery. I could buy a new main battery for around $55.
Obviously, I was now thoroughly upset at HP Support. With this clearly being a main battery issue and the main battery being easy for me to replace and covered by warranty, HP could just send me a new main battery. I wouldn't even care if they wanted to tell me that swapping it myself would void the rest of the warranty period -- better than going without my PC for weeks on end. Failing that, I would probably rather even pay the money for a new battery from a retailer rather than go through the stupidity of sending this PC in just to have the battery swapped out. But now I had already paid the equivalent of that new battery cost just to get the correct information about my hardware, solely because official HP Support had given me false information -- twice!
6. Second chat ("Justine")
Gist:
So I re-connected with technical support in the hope that something could be done to make the situation right. I briefly summarized the problem and gave the case number in the webform submission not shown. Make sure you're sitting down for this transcript and have either whisky or popcorn depending on whether you work for HP or not.
Note in particular at 5:28, where my soul tries to escape my body, and 6:00, where Justine accidentally states the whole issue without actually understanding.
Transcript:
Spoiler (Highlight to read)
5:10 PM  Support session established with Justine.
5:10 PM  Adam Colligan: Hi Justine
5:11 PM  Justine: Thank you for contacting the HP Customer Support & Services. My name is Justine and I will be your chat support specialist today. Please give me a few minutes while I review your issue description details. NOTE: For security reasons, PLEASE DO NOT send credit card information via chat. Also, If you are using a mobile device (iPad, iPod, iPhone, etc....) and experience difficulties viewing the chat window, please initiate a new chat from a Windows or Mac computer or use a different browser for better compatibility.For DISCONNECTED or failed to reconnect, we keep records for all interactions feel free to initiate another chat.
5:11 PM  Justine: May I have the phone number and e-mail address associated with your HP product?
5:11 PM  Adam Colligan: [redacted]
5:12 PM  Justine: In order for me to assist you better, can you please provide the Product and Serial number of the system that is having an issue.
5:13 PM  Adam Colligan: Are the contents of the form I filled out not sent? The SN is [redacted] . This is a model G6T85UA
5:15 PM  Justine: Thank you for verifying me those information, Adam. I have read your issue description and it seems like you need help in processing a replacement for your computer's battery, is that correct?
5:15 PM  Adam Colligan: Yes.
5:16 PM  Justine: I apologize for the inconvenience. I will do my best to help you resolve this issue.
5:19 PM  Justine: Alright, regarding the incorrect information that our tech had provided you, what is that information again, Adam.
5:20 PM  Adam Colligan: My own hunch was confirmed by an independent service center that I had to pay to diagnose this problem: this machine has no dedicated RTC/CMOS battery.
5:20 PM  Justine: -
5:22 PM  Justine: So the issue is that you went to a local tech and they are charging you for your battery replacement correct?
5:22 PM  Adam Colligan: So I wasted both a day of work and over $50 because two technical support representatives told me in no uncertain terms that I was looking at symptoms of a CMOS battery fault. And I *now* face also having to double that money on a new battery unless you guys can make it right.
5:23 PM  Adam Colligan: I paid for the diagnosis because they had to go in and determine that HP tech support was, for lack of a better phrase, full of it
5:23 PM  Adam Colligan: I even have a hilarious piece of transcript: 2:02 PM  Adam Colligan: Look, here is a theory. What if this PC does not have a separate CMOS battery, and it's been using power from the main battery to keep the clock and BIOS settings current? In that case, the symptoms might just be a result of poor seating of the main battery cable. To rule that out, I would like to confirm for a fact that a CMOS battery actually exists on this motherboard, and I'd like to see it with my own eyes.2:02 PM  Adam Colligan: ...before I go without my PC for days or weeks2:03 PM  KARISHMA BARPANDA: The CMOS battery exsist in the motherboard and it is not a customer replaceable part. 2:04 PM  KARISHMA BARPANDA: You cannot see it.
5:25 PM  Adam Colligan: I had even checked the x360 service manuals and compared them to other Envy models, since the CMOS / RTC battery is specified for the other ones. Hence this (apparently completely false) gem: KARISHMA BARPANDA: I would like to inform you that, the CMOS battery is not a customer replaceable part.2:24 PM  Adam Colligan: What does that have to do with whether or not you know where it is?2:24 PM  Adam Colligan: Is there some rule that you are not allowed to say "I don't know" ?2:24 PM  KARISHMA BARPANDA: That is the reason, it is not shown in the manual.2:25 PM  KARISHMA BARPANDA: That is the reason, it is not shown in the manual.2:25 PM  KARISHMA BARPANDA: The CMOS battery can be replaced by the HP hardware engineers.
5:25 PM  Adam Colligan: Apparently the truth is that it's not in the manual because *it doesn't exist*
5:27 PM  Justine: I apologize about that, Adam. But to explain this properly, yes the CMOS battery is not a replaceable part. We do not ship CMOS batteries. But if you want, you can consult your local tech about it.
5:28 PM  Justine: May I ask why do you want the CMOS battery to be replaced, Adam?
5:28 PM  Adam Colligan: Oh my god.
5:28 PM  Adam Colligan: You're going to have to just give me a moment here.
5:29 PM  Justine: Okay Adam. Please take your time.
5:31 PM  Adam Colligan: Before I explain again, let me just ask a question or two. Let's say that, hypothetically, HP Support thought that I needed to replace my CMOS/RTC battery. So I ship it off. Imagine that it arrives at the service center and the techs there discover that there is nothing wrong with the CMOS battery. Instead, they find that the main battery has a short in it and needs to be replaced. Would I have to pay for the replacement of the main battery?
5:32 PM  Justine: Alright, first the repair process is that whatever that is we need to replace, we will. also, fortunately, your warranty covers the repair for this computer. We could send it for repair for you.
5:33 PM  Justine: Whether the CMOS battery or the main battery, we will fix this computer like brand new for you.
5:34 PM  Adam Colligan: And you're saying there is no charge for this?
5:35 PM  Justine: Yes Adam.
5:36 PM  Justine: It will be for free.
5:36 PM  Justine: May I ask for your shipping address?
5:37 PM  Adam Colligan: Wait; see, I don't want to do that yet. How long would the whole shipping and repair process take?
5:37 PM  Adam Colligan: I've already been told that I have to go through the whole shipping nightmare even though I live right near an authorized service center
5:38 PM  Justine: Okay, we will ship you a box with a return label within 2-3 business days, then the repair process would be 7-9 business days maximum. This is for us to make sure that everything will be checked and diagnosed so that when it comes back to you, it would be like brand new.
5:39 PM  Justine: We could still send you the box if you want, the box would be active within 30 days, so you could decide when you want it to be dispatched.
5:40 PM  Adam Colligan: See, and that's the problem: I might rather just buy a new battery for $53 rather than be without my main work machine for 2 weeks+.
5:40 PM  Adam Colligan: And so here's what happened:
5:41 PM  Justine: Well, if we send it for repair we can determine if it is really a CMOS issue or the main battery.
5:41 PM  Justine: But it would depend on your decision, Adam.
5:44 PM  Justine: Are you still there? I want to get your issue taken cared of today. Please respond if you are available to chat.
5:44 PM  Adam Colligan: In order to make that choice, I needed to know whether this could really be a CMOS battery issue. If it were, then I would have no choice but to send it in, because that would mean replacing the motherboard (or at a minimum re-soldering to it...so probably replacing it). I would probably also have to spend the time before and after the shipment taking the thing apart myself and putting it back together again because I have my own RAM and my own SSD in there. And so I discussed my symptoms (which included a CMOS checksum error) with two technical support representatives. The initial one was going to take me through a BIOS upgrade attempt and informed me that if it did not resolve, it would need to be sent in for a CMOS battery replacement. I think I had already let him know that I had looked for it just to check if there was anything obviously wrong and couldn't find it, and I had wondered if there really was one.
5:46 PM  Justine: Actually if it already gave a CMOS error, it is already that.
5:46 PM  Adam Colligan: In the end I did upgrade the BIOS, but when it appeared to work afterward, it was a coincidence. The ticket was closed but I discovered quickly that the problem was still there. It appeared that maybe I had partially charged the CMOS battery and so just needed to try running the machine for several hours to see if it would recharge. When that failed, I contacted HP again, which is where those snippets of transcript come from
5:47 PM  Connecting...
5:47 PM  Connected. A support representative will be with you shortly.
5:47 PM  Support session established with Justine.
5:47 PM  Adam Colligan: Once again, I was assured that this really was or could be a CMOS battery issue. I specifically raised my concern that there might not even be a CMOS battery, which is why I tried to focus the conversation on getting the rep to tell me where it is. She very directly and repeatedly told me that it was there -- which meant that I had no choice between a long service and replacing the battery myself.
5:49 PM  Justine: The issue is that the CMOS could have already failed so technically, even though it is physically there, the computer is not detecting it anymore. For this, since there is already an error with the CMOS, it should be replaced.
5:50 PM  Adam Colligan: But between the fact that the reps had not sounded competent and the possibility that it might be worth it to replace the CMOS battery myself and void the warranty, I was still suspicious. And that's why I found myself spending $54.13 for a third party service provider to tell me what HP should have known all along. This machine does not have a separate CMOS battery. When the main battery fails -- as mine has -- it will cause all the symptoms of a main battery failure *plus* the symptoms of a CMOS battery failure, since *the main battery* powers this board's real-time clock and RAM environment memory
5:51 PM  Justine: I could wait for your decision if you want to send it in for repair, Adam. I will still send you a box for the repair, that would be available for use within a month. It is still up for you to decide, Adam.
5:51 PM  Adam Colligan: And now you're saying the same thing: that my CMOS checksum error (and also my clock resetting) means there is a problem with the CMOS / RTC battery.
5:51 PM  Adam Colligan: Am I correct that that is what you are saying?
5:52 PM  Justine: I highly suggest sending it for repair, really. In this case we could provide a proper explanation in your issue.
5:52 PM  Adam Colligan: Are you or are you not telling me that I have a CMOS / RTC battery and that it might need to be replaced?
5:53 PM  Justine: Every motherboard has a CMOS battery, yours have already failed so it needs to be replaced.
5:54 PM  Adam Colligan: See, I think -- and the service center that just looked at it thinks -- that that statement is flat-out untrue.
5:54 PM  Justine: You could replace it by yourself like what you want, but first, we do not ship CMOS batteries, and replacing it by yourself will jsut tamper the warranty.
5:55 PM  Adam Colligan: And so the important question is: will HP give me a free main battery, which I can install myself without needing to send the computer off, if it turns out that you just became rep #3 to give me false information?
5:56 PM  Justine: Actually, we cannot determine that without really having it physically here for further details and with sufficient tests. Our technicians will be testing it not just inside, but physically.
5:57 PM  Adam Colligan: You don't need my computer in front of you in order to know whether or not this model *has* a CMOS battery. You are essentially swearing up and down that it has one. If you're wrong, then you've not only cost me the $54 I already spent but will also unnecessarily cost me two weeks+ without my computer
5:57 PM  Justine: I apologize but we can only replace the battery if we have the computer in question, and we cannot do that without the error in the main battery itself.
5:57 PM  Justine: Every computer has a CMOS battery, what I mean is that we have to perform tests on your computer physically to determine the real issue.
5:57 PM  Justine: I apologize about that.
5:57 PM  Adam Colligan: So I want to know: if it turns out that this model has no CMOS battery, will HP comp me a main battery in return for the time and money that it has already made me waste?
5:59 PM  Justine: Actually, we can send you a box with a return label, so that you can decide. At this point we will just wait for your decision.
5:59 PM  Justine: We will only replace or provide on the part that neede to be replaced.
6:00 PM  Justine: The CMOS and the main battery has different roles, so we couldn't send you a main battery when it is a CMOS issue.
6:00 PM  Justine: Is that okay?
6:00 PM  Justine: May I ask for your shipping address please?
6:01 PM  Adam Colligan: That. That last thing you said. That is the heart of the whole problem! If the CMOS battery doesn't exist, then you would *know* you could just send me a main battery?
6:01 PM  Adam Colligan: As long as it's not costing me anything, sure, send me a stupid box. My address is [redacted]
6:02 PM  Justine: If the CMOS battery doesn't exist, the main battery doesn't have anything to do with it. If it does not exist, we can send it for repair, since we do not send CMOS batteries. That is the only thing that we can do.
6:02 PM  Justine: Alright, is there anything else I could help you with?
6:03 PM  Adam Colligan: Oh lord. If the CMOS battery doesn't exist, then the main battery is the whole point, because it's the main battery that's supplying the power to the components that normally draw from the CMOS battery on most other systems.
6:03 PM  Adam Colligan: Nope, there's nothing else. You've provided another great transcript for the file.
5:10 PM  Support session established with Justine.5:10 PM  Adam Colligan: Hi Justine5:11 PM  Justine: Thank you for contacting the HP Customer Support & Services. My name is Justine and I will be your chat support specialist today. Please give me a few minutes while I review your issue description details. NOTE: For security reasons, PLEASE DO NOT send credit card information via chat. Also, If you are using a mobile device (iPad, iPod, iPhone, etc....) and experience difficulties viewing the chat window, please initiate a new chat from a Windows or Mac computer or use a different browser for better compatibility.For DISCONNECTED or failed to reconnect, we keep records for all interactions feel free to initiate another chat.5:11 PM  Justine: May I have the phone number and e-mail address associated with your HP product?5:11 PM  Adam Colligan: [redacted]5:12 PM  Justine: In order for me to assist you better, can you please provide the Product and Serial number of the system that is having an issue.5:13 PM  Adam Colligan: Are the contents of the form I filled out not sent? The SN is [redacted] . This is a model G6T85UA5:15 PM  Justine: Thank you for verifying me those information, Adam. I have read your issue description and it seems like you need help in processing a replacement for your computer's battery, is that correct?5:15 PM  Adam Colligan: Yes.5:16 PM  Justine: I apologize for the inconvenience. I will do my best to help you resolve this issue.5:19 PM  Justine: Alright, regarding the incorrect information that our tech had provided you, what is that information again, Adam.5:20 PM  Adam Colligan: My own hunch was confirmed by an independent service center that I had to pay to diagnose this problem: this machine has no dedicated RTC/CMOS battery. 5:20 PM  Justine: -5:22 PM  Justine: So the issue is that you went to a local tech and they are charging you for your battery replacement correct?5:22 PM  Adam Colligan: So I wasted both a day of work and over $50 because two technical support representatives told me in no uncertain terms that I was looking at symptoms of a CMOS battery fault. And I *now* face also having to double that money on a new battery unless you guys can make it right.5:23 PM  Adam Colligan: I paid for the diagnosis because they had to go in and determine that HP tech support was, for lack of a better phrase, full of it5:23 PM  Adam Colligan: I even have a hilarious piece of transcript: 2:02 PM  Adam Colligan: Look, here is a theory. What if this PC does not have a separate CMOS battery, and it's been using power from the main battery to keep the clock and BIOS settings current? In that case, the symptoms might just be a result of poor seating of the main battery cable. To rule that out, I would like to confirm for a fact that a CMOS battery actually exists on this motherboard, and I'd like to see it with my own eyes.2:02 PM  Adam Colligan: ...before I go without my PC for days or weeks2:03 PM  KARISHMA BARPANDA: The CMOS battery exsist in the motherboard and it is not a customer replaceable part. 2:04 PM  KARISHMA BARPANDA: You cannot see it. 5:25 PM  Adam Colligan: I had even checked the x360 service manuals and compared them to other Envy models, since the CMOS / RTC battery is specified for the other ones. Hence this (apparently completely false) gem: KARISHMA BARPANDA: I would like to inform you that, the CMOS battery is not a customer replaceable part.2:24 PM  Adam Colligan: What does that have to do with whether or not you know where it is?2:24 PM  Adam Colligan: Is there some rule that you are not allowed to say "I don't know" ?2:24 PM  KARISHMA BARPANDA: That is the reason, it is not shown in the manual.2:25 PM  KARISHMA BARPANDA: That is the reason, it is not shown in the manual.2:25 PM  KARISHMA BARPANDA: The CMOS battery can be replaced by the HP hardware engineers.5:25 PM  Adam Colligan: Apparently the truth is that it's not in the manual because *it doesn't exist*5:27 PM  Justine: I apologize about that, Adam. But to explain this properly, yes the CMOS battery is not a replaceable part. We do not ship CMOS batteries. But if you want, you can consult your local tech about it.5:28 PM  Justine: May I ask why do you want the CMOS battery to be replaced, Adam?5:28 PM  Adam Colligan: Oh my god.5:28 PM  Adam Colligan: You're going to have to just give me a moment here.5:29 PM  Justine: Okay Adam. Please take your time.5:31 PM  Adam Colligan: Before I explain again, let me just ask a question or two. Let's say that, hypothetically, HP Support thought that I needed to replace my CMOS/RTC battery. So I ship it off. Imagine that it arrives at the service center and the techs there discover that there is nothing wrong with the CMOS battery. Instead, they find that the main battery has a short in it and needs to be replaced. Would I have to pay for the replacement of the main battery?5:32 PM  Justine: Alright, first the repair process is that whatever that is we need to replace, we will. also, fortunately, your warranty covers the repair for this computer. We could send it for repair for you.5:33 PM  Justine: Whether the CMOS battery or the main battery, we will fix this computer like brand new for you.5:34 PM  Adam Colligan: And you're saying there is no charge for this?5:35 PM  Justine: Yes Adam. 5:36 PM  Justine: It will be for free.5:36 PM  Justine: May I ask for your shipping address?5:37 PM  Adam Colligan: Wait; see, I don't want to do that yet. How long would the whole shipping and repair process take?5:37 PM  Adam Colligan: I've already been told that I have to go through the whole shipping nightmare even though I live right near an authorized service center5:38 PM  Justine: Okay, we will ship you a box with a return label within 2-3 business days, then the repair process would be 7-9 business days maximum. This is for us to make sure that everything will be checked and diagnosed so that when it comes back to you, it would be like brand new.5:39 PM  Justine: We could still send you the box if you want, the box would be active within 30 days, so you could decide when you want it to be dispatched.5:40 PM  Adam Colligan: See, and that's the problem: I might rather just buy a new battery for $53 rather than be without my main work machine for 2 weeks+. 5:40 PM  Adam Colligan: And so here's what happened:5:41 PM  Justine: Well, if we send it for repair we can determine if it is really a CMOS issue or the main battery.5:41 PM  Justine: But it would depend on your decision, Adam.5:44 PM  Justine: Are you still there? I want to get your issue taken cared of today. Please respond if you are available to chat.5:44 PM  Adam Colligan: In order to make that choice, I needed to know whether this could really be a CMOS battery issue. If it were, then I would have no choice but to send it in, because that would mean replacing the motherboard (or at a minimum re-soldering to it...so probably replacing it). I would probably also have to spend the time before and after the shipment taking the thing apart myself and putting it back together again because I have my own RAM and my own SSD in there. And so I discussed my symptoms (which included a CMOS checksum error) with two technical support representatives. The initial one was going to take me through a BIOS upgrade attempt and informed me that if it did not resolve, it would need to be sent in for a CMOS battery replacement. I think I had already let him know that I had looked for it just to check if there was anything obviously wrong and couldn't find it, and I had wondered if there really was one.5:46 PM  Justine: Actually if it already gave a CMOS error, it is already that.5:46 PM  Adam Colligan: In the end I did upgrade the BIOS, but when it appeared to work afterward, it was a coincidence. The ticket was closed but I discovered quickly that the problem was still there. It appeared that maybe I had partially charged the CMOS battery and so just needed to try running the machine for several hours to see if it would recharge. When that failed, I contacted HP again, which is where those snippets of transcript come from5:47 PM  Connecting...5:47 PM  Connected. A support representative will be with you shortly.5:47 PM  Support session established with Justine.5:47 PM  Adam Colligan: Once again, I was assured that this really was or could be a CMOS battery issue. I specifically raised my concern that there might not even be a CMOS battery, which is why I tried to focus the conversation on getting the rep to tell me where it is. She very directly and repeatedly told me that it was there -- which meant that I had no choice between a long service and replacing the battery myself.5:49 PM  Justine: The issue is that the CMOS could have already failed so technically, even though it is physically there, the computer is not detecting it anymore. For this, since there is already an error with the CMOS, it should be replaced.5:50 PM  Adam Colligan: But between the fact that the reps had not sounded competent and the possibility that it might be worth it to replace the CMOS battery myself and void the warranty, I was still suspicious. And that's why I found myself spending $54.13 for a third party service provider to tell me what HP should have known all along. This machine does not have a separate CMOS battery. When the main battery fails -- as mine has -- it will cause all the symptoms of a main battery failure *plus* the symptoms of a CMOS battery failure, since *the main battery* powers this board's real-time clock and RAM environment memory5:51 PM  Justine: I could wait for your decision if you want to send it in for repair, Adam. I will still send you a box for the repair, that would be available for use within a month. It is still up for you to decide, Adam.5:51 PM  Adam Colligan: And now you're saying the same thing: that my CMOS checksum error (and also my clock resetting) means there is a problem with the CMOS / RTC battery.5:51 PM  Adam Colligan: Am I correct that that is what you are saying?5:52 PM  Justine: I highly suggest sending it for repair, really. In this case we could provide a proper explanation in your issue.5:52 PM  Adam Colligan: Are you or are you not telling me that I have a CMOS / RTC battery and that it might need to be replaced?5:53 PM  Justine: Every motherboard has a CMOS battery, yours have already failed so it needs to be replaced.5:54 PM  Adam Colligan: See, I think -- and the service center that just looked at it thinks -- that that statement is flat-out untrue. 5:54 PM  Justine: You could replace it by yourself like what you want, but first, we do not ship CMOS batteries, and replacing it by yourself will jsut tamper the warranty.5:55 PM  Adam Colligan: And so the important question is: will HP give me a free main battery, which I can install myself without needing to send the computer off, if it turns out that you just became rep #3 to give me false information?5:56 PM  Justine: Actually, we cannot determine that without really having it physically here for further details and with sufficient tests. Our technicians will be testing it not just inside, but physically. 5:57 PM  Adam Colligan: You don't need my computer in front of you in order to know whether or not this model *has* a CMOS battery. You are essentially swearing up and down that it has one. If you're wrong, then you've not only cost me the $54 I already spent but will also unnecessarily cost me two weeks+ without my computer5:57 PM  Justine: I apologize but we can only replace the battery if we have the computer in question, and we cannot do that without the error in the main battery itself.5:57 PM  Justine: Every computer has a CMOS battery, what I mean is that we have to perform tests on your computer physically to determine the real issue.5:57 PM  Justine: I apologize about that.5:57 PM  Adam Colligan: So I want to know: if it turns out that this model has no CMOS battery, will HP comp me a main battery in return for the time and money that it has already made me waste? 5:59 PM  Justine: Actually, we can send you a box with a return label, so that you can decide. At this point we will just wait for your decision.5:59 PM  Justine: We will only replace or provide on the part that neede to be replaced.6:00 PM  Justine: The CMOS and the main battery has different roles, so we couldn't send you a main battery when it is a CMOS issue.6:00 PM  Justine: Is that okay?6:00 PM  Justine: May I ask for your shipping address please?6:01 PM  Adam Colligan: That. That last thing you said. That is the heart of the whole problem! If the CMOS battery doesn't exist, then you would *know* you could just send me a main battery? 6:01 PM  Adam Colligan: As long as it's not costing me anything, sure, send me a stupid box. My address is [redacted]6:02 PM  Justine: If the CMOS battery doesn't exist, the main battery doesn't have anything to do with it. If it does not exist, we can send it for repair, since we do not send CMOS batteries. That is the only thing that we can do.6:02 PM  Justine: Alright, is there anything else I could help you with?6:03 PM  Adam Colligan: Oh lord. If the CMOS battery doesn't exist, then the main battery is the whole point, because it's the main battery that's supplying the power to the components that normally draw from the CMOS battery on most other systems.6:03 PM  Adam Colligan: Nope, there's nothing else. You've provided another great transcript for the file.
7. In desperation, I try in vain to attract @HPSupport's attention on Twitter
Spoiler (Highlight to read)
@adamcolligan
6:20 PM - 13 Apr 2015
(1/3) Hey @HPSupport : would you make a wager with me? The question: whether 3 separate HP reps cost me $54.13 + 8 hrs' work with false info
@HPSupport (2/3) If I'm right, you send me a new battery for my x360-15t and say you're super sorry on your twitter feed. If I'm wrong...
@HPSupport then I guess no hilarious Reddit thread with support transcripts, and I'll spend like $1m on 2ml of your official ink. Deal?
@HPSupport (4/3) It's easy to resolve. Alls you have to do is know, and I mean *know*: "Does the G6T85UA have a dedicated RTC/CMOS battery?"
@adamcolligan6:20 PM - 13 Apr 2015(1/3) Hey @HPSupport : would you make a wager with me? The question: whether 3 separate HP reps cost me $54.13 + 8 hrs' work with false info@HPSupport (2/3) If I'm right, you send me a new battery for my x360-15t and say you're super sorry on your twitter feed. If I'm wrong...@HPSupport then I guess no hilarious Reddit thread with support transcripts, and I'll spend like $1m on 2ml of your official ink. Deal?@HPSupport (4/3) It's easy to resolve. Alls you have to do is know, and I mean *know*: "Does the G6T85UA have a dedicated RTC/CMOS battery?"
No response; not sure if I expected one or not.

Update time! I know you've been dying to know how this has been turning out.
I provided all the requested information in response to the private message from HP staff. Nothing ever came of it; as far as I can tell, no real human being ever attempted to contact me after being "forwarded" the details of the case.
Three days after I tweeted at them, @HPSupport sent me a series of public replies. In essence, they told me to abandon useless post-sales technical support and get information from HP Sales.
Adam Colligan @AdamColligan · Apr 13
(1/3) Hey @HPSupport : would you make a wager with me? The question: whether 3 separate HP reps cost me $54.13 + 8 hrs' work with false info
Adam Colligan @AdamColligan · Apr 13
@HPSupport (2/3) If I'm right, you send me a new battery for my x360-15t and say you're super sorry on your
Adam Colligan @AdamColligan · Apr 13
@HPSupport then I guess no hilarious Reddit thread with support transcripts, and I'll spend like $1m on 2ml of your official ink. Deal?
Adam Colligan @AdamColligan · Apr 13
@HPSupport (4/3) It's easy to resolve. Alls you have to do is know, and I mean *know*: "Does the G6T85UA have a dedicated RTC/CMOS battery?"
Adam Colligan ‏@AdamColligan Apr 13
@HPSupport No but seriously. Does the HP Envy x360 have a dedicated RTC / CMOS battery or not?
HP Support ‏@HPSupport Apr 16
@AdamColligan Hello Adam, Eddie here. Saw your tweet. Our Product Information team will be able to assist with your inquiry. Dial:.. ^HPCare
HP Support ‏@HPSupport Apr 16
@AdamColligan 1800-752-0900. Follow prompts for “product information”. If you prefer email click this link http://ow.ly/HYnHT .. ^HPCare
HP Support ‏@HPSupport Apr 16
@AdamColligan Once there be sure to choose "Contact an HP sales specialist" as your subject. Let me know if you require further... ^HPCare
HP Support ‏@HPSupport Apr 16
@AdamColligan information and/or assistance. Have an awesome day! Thanks! ^HPCare
Now, being the exhaustive give-it-a-try kind of guy that I am, I tried *both* the phone and the email path to support. I may have been told once on the phone to try the email, but it's hard to even remember at the moment. I'll just paste the email outcome here.
Me (into the webform):
HP reps have directed me to contact sales support after others in the company were unable to help with a technical product question. I need to know whether the HP Envy x360 model G6T85UA (should be board 780958-501 and main battery 760944-421) has a dedicated CMOS/RTC battery. If it does, I need to know *where* it is connected to the board. This is a fairly urgent issue for me implicating a disconnect or swap-out of the main battery while AC power is not being supplied.
HP:
Dear Adam,
Thank you for contacting the hp.com Sales Center.
I understand the you are still seeking resolution for your technical concern and I’m sorry to hear that this remains unresolved.
I'm very sorry, but our email sales team does not handle technical or product support concerns. We can only handles sales inquiries pertaining to orders placed in our store.
HP Technical Support will be able to provide you with service and support for hardware, software, and parts replacement of HP products that are still covered under warranty.
I strongly suggest that you contact the HP Technical Support Team since your matter requires technical expertise. HP Technical Support can best assist you and can be reached 24 hours a day at: http://www.hp.com/contacthp
Below is step by step guide how to obtain the webform/online form:
1. Please copy and paste this link http://www.hp.com/contacthp into a new browser.
2. Please enter your model number in the "Enter my model number" search field provided then hit the "Find my product" button to generate the result.
3. Select the correct product from the search results.
4. On the next page wait for a few seconds to load the webform.
5. Scroll down to find the webform.
5. Complete the webform then hit the "Submit" button.
6. After you fill out the online form, you will receive a Technical Support case number. You will also be able to engage with a Tech Support product specialist either by chat or they will give you a call at your earliest convenience.
By the way, I have seen a link which might help you with this concern. Here's the link:
http://partsurfer.hp.com/Search.aspx?SearchText=G6T85UA
The link shows the the HP ENVY 15-U011DX X360 CONVERTIBLE PC (ENERGY STAR) has the 780958-501 motherboard but has a different battery. It doesn't show also the RTC Battery and where you can find it. Please contact our HP Technical Support for other information.
I hope this information has been of assistance to you, Adam. Please reply to this message if there is anything further we can do. For your convenience, you may also call the HP.com Sales Center directly at 1-888-222-0029 between 7:00 AM - 2:00 AM EST, seven days a week.
Customer Satisfaction is our store’s top priority. Please tell us about your email experience today. To participate, please click on our Customer Satisfaction Survey link below.
Thank you for choosing HP. We appreciate your business.
Regards,
Regine G.
Oh dear. So technical support doesn't have technical information about HP machines, and sales support doesn't answer technical questions about HP machines and refers you to technical support. Brilliant. But by this time, I of course knew better than to actually *believe* what someone was telling me, so I used the sales phone number instead.
The sales guy was super eager to help, especially since I framed this as a problem of future use. I work on disaster vulnerability issues. If I buy Envy x360 15ts and use them in a place where there isn't AC power for a while, can I swap spare batteries into them without screwing up the BIOS and real-time clock settings?
He put me on hold two or three times for what I was led to believe were very thorough attempts to get me a totally definitive answer. And this is what someone eventually told him to tell me. All HP machines ship with CMOS batteries.
So I must have been mistaken all along, right? The CMOS battery must have stopped working at the same time as the main battery. It must just be that neither I nor my local repair shop could find my CMOS battery because we all have the wrong prescriptions on our glasses and contact lenses. Well, there's just one small issue with getting to that conclusion: what HP told me about my machine was, once again, totally false.
How do I know? Because I still didn't believe HP, and rather than shipping my compter off for weeks in the big padded box, I ordered a new main battery for a total of just over $60. I swapped it. Guess what happened, HP? If you guessed, "every aspect of the problem instantly resolved, because there never was a CMOS/RTC battery in this machine in the first place", you would win a gold star. But I'm assuming you'd also lose your job, because this particular piece of information has somehow been banished and outlawed from the minds of HP employees and contractors.
I wonder: would anybody at HP be interested in apologizing to me, much less in finding a way to make up for the $115+ I've lost because nobody at any stage to this point has been willing to act like a human being?
BUT WAIT, THERE'S GREAT NEWS
I shouldn't make it seem through this thread that HP totally lacks competence and doesn't care about me at all. Because within two hours of receiving the email from HP Sales telling me that they weren't going to do anything about my problem, I started receiving advertising email blasts full of great offers and promotions about buying a new HP laptop and other great products! Yay! I guess I'm not invisible after all. And I'm sure if I bought *more* stuff from HP, they would take care of me then. Right?

Tecra R10-10W - CMOS battery error and next bios password error

I have old Tecra R10-10W
Aftert long time in the cabinet, it say CMOS battery error and after charging can I not startup on the old system (bios) password.
How to reset the bios password and is also required replacement cmos battery and I can do it myself?
Thank...

you can change cmos battery your self np,for bios pasword use google,i havet a hp mini with same problem and foundet a program that have reset with the help off error code when inserted wrong password 3 times in the row,then i used error code in the program and got password,restarted hp and inserted password now is working bp.Do i have also a old tecra and have difrend problem with it,evrithing sims to be in order but laptop wont start in first tray,after several restarsts shovs startup screen,then runing bp,if restarted again same story,needs several restarts and then is runing again,trayed with outside monitor same thing,any ideas?
here is the link for your problem and sulution: http://dogber1.blogspot.com/2009/05/table-of-reverse-engineered-bios.html

How to replace RTC(CMOS) battery in Satellite A50-432

Hi to everyone!
I've a SA50-432: which Satellite model is my notebook?
I should replace the rtc (cmos) battery.
Should I open all my notebook? Or which parts?
Thanks!
Ale.

Hi buddy
In order to replace the CMOS battery you will have to disassemble the whole notebook.
Do you really want to risk this?
I mean the whole notebook should be disassembled in the right direction and you should use the right tools and right order
This is not easy and I would say its impossible without any additional manuals and hardware experience
I recommend contacting an notebook technician this would be the best way because such disassembling is really tricky and there is a high risk that you would damage some other expensive parts like motherboard or display
PS; Why do you want to repalce teh CMOS battery? Did you try to recharge it again?

RTC (CMOS-BIOS) Battery Types and Replacement Help

Similar Messages

Maybe you are looking for