RTMT Allerts

For RTMT alerts is it possible when monitoring a centralized system to configure the alerts to actually tell what devices in what locations are having the issues? Or do you have to go in to the monitoring tool to find this out?
Thanks.

First thing is to post the status of the utils ntp status as Brian noted above. However, there are also a number of NTP-related bugs in CUCM 8.6 and higher. I have had several customers with similar issues and it is generally been purely cosmetic. See the following thread, review the bug IDs, and you may consider opening a TAC case as well:
https://supportforums.cisco.com/discussion/11275801/problem-ntp-after-upgrade-and-install-vmtools
Be sure to take a look at Aaron Harrison's recommendation as well in that thread. He always has solid advice in the forum.
Hailey
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When starting Window XP on my laptop (which was connected, in the past, in a wi-fi network now no more available) appears immediatly this allert: "iTunes Helper was not installed correctly. Please reinstall iTunes. ERROR 7." Reistallation impossible!

When starting Window XP on my laptop (which was connected, in the past, in a wi-fi network now no more available) appears immediatly this allert: "iTunes Helper was not installed correctly. Please reinstall iTunes. ERROR 7."
Reistallation of older or up to date iTunes versions is impossible because: "Installation package iTunes.msi is located on a network resource not available" and because "It is impossible to remuove thew previous verson of iTunes. Impossible fto find the path."
Someone can help me ???
Thank,
Gerald

Take a look at iTunes for Windows: "Error 7" message when opening iTunes. Perhaps your .NET Framework needs a repair.
For general advice see Troubleshooting issues with iTunes for Windows updates.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down the page in case one of them applies.
Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.
tt2

How to get the list of registered phones from RTMT

I need to get the list of the registered phones from RTMT in excel sheet or text file how i can do this ?????

The approach you need to take depends on your CM/CUCM version. In Windows based systems (3.3.3 to 4.2.3 at least, not sure about 4.3 actually) you can get data using devicelistx.asp. This is discussed in the thread that James provided (+5 James).
If you are dealing 5.x or later then you need to look at using RISport. It is a little more involved but more powerful than devicelistx.asp. Actually, I think RISport and the associated API was available in later 4x releases but was "hidden").
I have a brief intro here:
http://www.netcraftsmen.net/component/content/article/70-unified-communications/452-good-bye-devicelistxasp-hello-risport.html
I probably need to get some of my notes together and put some examples on my blog now that I think about it. Anyway, the above link is a quick intro with links to devicelistx.asp info and RISport API info.
HTH.
Regards,
Bill
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Is RTMT can monitor when the first Route Group of a Route List is not used ?

Hi everyone,
I want to find how monitor this event in RTMT without success. I hope someone will have an idea to suggest !
My problem :
I have one Route List (RL_Remote) wich is used to route calls between two sites. This Route List has two Route Group :
- the first is a SIP trunk connected to my remote site (RG_SIP)
- the second is a local route group wich used PSTN (RG_PSTN) [BACKUP]
Is it possible that RTMT sends me an alarm when calls are routing via RL_Remote but are not using RG_SIP ?
In fact, I want to receive an alarm as soon as the Backup Route Group (RG_PSTN in my example) is used.
Thanks for your help !
Have a nice day,
Franck-Emanuel

More or less correct yes:
Core Issue
This issue can occur if an available route is not found in the indicated route list.
If the call fails on the current gateway, Cisco CallManager attempts to extend the call to the next route in the route list. This occurs until it reaches the last route. If the call cannot be completed with the last gateway, the Route List Exhausted event is logged.
These are possible reasons for a failure on the current gateway:
Unallocated number, such as a non-existing destination
Busy user
Out of bandwidth
Gateway fails to respond to the call setup request
The user receives alerts similar to this in the Real-Time Monitoring Tool (RTMT):
Most Recent Alert Raised: At 09:19:27 on 12/21/2005 on cluster CALLMANAGER1-Cluster. Number of RouteListExhausted events exceed 0 within 60 minutes.
There are at least five RouteListExhausted events (up to 30) received during the monitoring interval from 09:07:27, 12/21/2005 to 10:07:27, 12/21/2005.
https://supportforums.cisco.com/docs/DOC-29032

CSCtw80338 - Database is not in sync on both nodes alert in RTMT

We are constantly getting a rtmt alert from UCCX that SyslogSeverityMatchFound events generated.
Please see the alert below:
At Wed Dec 31 21:02:46 AST 2014 on node 10.120.180.20, the following SyslogSeverityMatchFound events generated:
SeverityMatch : Alert
MatchedEvent : Dec 31 21:02:17 PUBNAME local7 1 : 572: PUB DNS ENTRY: Dec 31 2014 06:02:17 PM.964 UTC : %UC_LIB_DATABASE-1-DB_NOT_IN_SYNC: %[AppID=Cisco Unified CCX Cluster View Daemon][ClusterID=][NodeID=HMCBTUCCXPUB]: Database is not in sync on both nodes
AppID : Cisco Syslog Agent
ClusterID :
NodeID : PUBNAME
TimeStamp : Wed Dec 31 21:02:17 AST 2014
Its looks like below bug;
Database is not in sync on both nodes alert in RTMT
CSCtw80338
Description
Symptom:
RTMT alert should be informational only.
At Thu Dec 08 04:00:31 EST 2011 on node 10.251.254.120, the following SyslogSeverityMatchFound events generated:
SeverityMatch : Alert
MatchedEvent : Dec 8 04:00:03 PHLCC002 local7 1 : 32:
PHLCC002.cozen.com: Dec 08 2011 09:00:03.191 UTC :
%UC_LIB_DATABASE-1-DB_NOT_IN_SYNC: %[AppID=Cisco Unified CCX Cluster View Daemon][ClusterID=][NodeID=XXXXX]: Database is not in sync on both nodes AppID : Cisco Syslog Agent ClusterID :
NodeID : XXXXX
TimeStamp : Thu Dec 08 04:00:03 EST 2011
Conditions:
RTMT alert for UCCX 8.x
Workaround:
None
Details
Last Modified:
Dec 10,2014
Is there a way to fix this ?
UCCX version is 10.5

Getting this exact type of error and we are also running UCCX 10.5

Database is not in sync on both nodes alert in RTMT

We are constantly getting a rtmt alert from UCCX that SyslogSeverityMatchFound events generated.
Please see the alert below:
At Wed Dec 31 21:02:46 AST 2014 on node 10.120.180.20, the following SyslogSeverityMatchFound events generated:
SeverityMatch : Alert
MatchedEvent : Dec 31 21:02:17 PUBNAME local7 1 : 572: PUB DNS ENTRY: Dec 31 2014 06:02:17 PM.964 UTC : %UC_LIB_DATABASE-1-DB_NOT_IN_SYNC: %[AppID=Cisco Unified CCX Cluster View Daemon][ClusterID=][NodeID=HMCBTUCCXPUB]: Database is not in sync on both nodes
AppID : Cisco Syslog Agent
ClusterID :
NodeID : PUBNAME
TimeStamp : Wed Dec 31 21:02:17 AST 2014
Its looks like below bug;
Database is not in sync on both nodes alert in RTMT
CSCtw80338
Description
Symptom:
RTMT alert should be informational only.
At Thu Dec 08 04:00:31 EST 2011 on node 10.251.254.120, the following SyslogSeverityMatchFound events generated:
SeverityMatch : Alert
MatchedEvent : Dec 8 04:00:03 PHLCC002 local7 1 : 32:
PHLCC002.cozen.com: Dec 08 2011 09:00:03.191 UTC :
%UC_LIB_DATABASE-1-DB_NOT_IN_SYNC: %[AppID=Cisco Unified CCX Cluster View Daemon][ClusterID=][NodeID=XXXXX]: Database is not in sync on both nodes AppID : Cisco Syslog Agent ClusterID :
NodeID : XXXXX
TimeStamp : Thu Dec 08 04:00:03 EST 2011
Conditions:
RTMT alert for UCCX 8.x
Workaround:
None
Details
Last Modified:
Dec 10,2014
Is there a way to fix this ?
UCCX version is 10.5

Which UCCX version are you using? There is already a bug opened for 8.0. Please check below link for same.
http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCtx48905

RTMT Messges

My RTMT sent alerts in the middle of the night marked critical, however trying to understand what the issue was is a bit tough. Can anyone point me to documentation that explains the RTMT alerts or tell me what this message means?
At Sat Apr 18 03:02:49 EDT 2015 on node CUCMSUB, the following SyslogSeverityMatchFound events generated:
SeverityMatch : Critical
MatchedEvent : Apr 18 03:02:24 CUCMSUB authpriv 2 sshd[19183]: fatal: Read from socket failed: Connection reset by peer [preauth] AppID : Cisco Syslog Agent ClusterID :
NodeID : CUCMSUB
TimeStamp : Sat Apr 18 03:02:24 EDT 2015
Thank you

The phone system is behind our corporate firewall, however there is no scanning that I am aware of. This is not a normal message, I've been here for a bit over a year and I don't recall seeing anything like this before.

CCM 3.3(3) and RTMT issues

With CCM 3.3(3) with 1 publisher, and 2 subscriber servers the RTMT Callmanager Cluster info properties, the info for the 2nd subscriber does not report back in RTMT tool on the cluster info window. It saids "Error" next to most values but the first 2 in list report back ok.
The info from the servers displays fine.
Also, if you launch RTMT from the problem subscriber and click the info button the RTMT server version is empty.
So like it can't access data on this server, but this happens when you RTMT locally on the subscriber or remotely with IE over web. You can view all performance counters fine in RTMT on this server, it's just the cluster info window and RTMT version info, and processor summary window.
Regular windows performance monitor appears fine, can pull up counters fine.
CCM 3.3(3)sr4a
OS 2000.4-2sr7
RTMT client version 3.3(0.21)
RTMT server version is 3.3.2.0
This has been an issue for awhile, even before OS updates from 2000.2-7 to 2000.4-2. Not sure if RTMT ever worked fine on this.

you can goto the subscriber that is not seeming to report back all properties then perform the following:
open PERFMON and setup counters to view your statistics for the properties in question there.
if perfmon can see the counters but RTMT cannot,then i'd consider looking at RTMT as the problem.
if perfmon cannot see the counters then i'd look into the perfmon counters on that system. (this is what RTMT uses)

Alert message on RTMT CCM 6x

Hi all,
I keep getting this Alert from RTMT. what surprises me is that we are not using Attendant Console.
"Attendant Console Server heartbeat rate below 24 beats per minute. Current heartbeat rate is 14 beats per minute."
Can anyone please elaborate whats going on? Also, Do I need to restart any of the services? Thanks.

Hi,
Have you checked under the "Cisco Unified Serviceability" or CCMService page?
Look under Tools > Service Activitation
Is the Attendant Console Server activated?
If you are not using it, then you can deactivate and stop it.
This will stop the alert, but there may be an underlying issue that could be causing other unreported problems or may cause problems in the future.. worth a look :)
To find your root cause, you should look at some of the following questions..
Are you getting any other RTMT alerts?
What sort of network is in between the servers?
Is there a firewall?
Packet loss?
Could heartbeat messages between the servers be getting lost?
Cheers,
Tim

RTMT logs Analysis tool

Dears,
is there any tool to analyse the RTMT logs and IOS logs.
it is hard to go line by line for troubleshooting
thanks in advance
Anas

And there is no other way to do this right than going line by line, tools won't show you every single message as a text editor will, and will often hide the lines that will tell you exactly what is going wrong.
Use tools line notepad++ to highlight and search for specific keywords or process IDs to follow a specific call and review the whole logs.

RTMT for Unity error

Hello,
Im trying to use RTMT to monitor Unity.
When I click "Start Polling" i receive this error:
Port Status query failed: ; nested exception is: java.lang.ClassCastException: org.apache.axis.attachments.AttachmentsImpl cannot be cast to org.apache.axis.attachments.Attachments - Stopped polling!
Any idea of what is wrong?
thanks

I have the same problem when trying to use RTMT over a proxy. Its the only part of RTMT to Unity Connection I cant get working yet.

Trouble starting RTMT on windows 7 x64

Hi, can anyone help me with a problem I'm having with the RTMT tool for call manager version 8.6.1.20000-1?
I can't run the RTMT tool.
When I launch the installer two processes show up in my task manager: javaw.exe and JRtmt.exe. They dissapaer (close) in about half a second. No error message is displayed, no logs (that i can find) are made, and no UI shows up.
I have already tried:
-running in compatibility mode
-running as administrator
-Restarting the machine
-Reinstalling RTMT
-Downloading a replacement RTMT installer from Cisco (verified via md5)
-Installing on a different computer
-Disabling Anti-virus applications
-Restarting into selective start-up mode
-Reinstalling Java
-Opening a TAC ticket.
The tech note here:
http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_tech_note09186a0080a5d2c9.shtml#intro doesn't list my specific issue, but i tried a solution that was listed there anyway.
-RTMT stuck at loading please wait: Not quite my issue but I did the solution anyway which was to run the run.bat file located in the RTMT install directory, this is the output from the CLI:
C:\Program Files (x86)\Cisco\Unified Serviceability\JRtmt>run.bat
C:\Program Files (x86)\Cisco\Unified Serviceability\JRtmt>".\jre\bin\java" -Dsun.java2d.d3
d=false -Xbootclasspath/a:.;.\lib\xerces.jar;.\lib\log4j.jar;.\lib\jcchart450J.jar;.\lib\c
ollections.jar;.\lib\JbcBeans.jar;.\lib\activation.jar;.\lib\axis.jar;.\lib\axis-ant.jar;.
\lib\commons-discovery.jar;.\lib\commons-io-1.3.2.jar;.\lib\commons-logging.jar;.\lib\comm
ons-lang-2.1.jar;.\lib\commons-net.jar;.\lib\ifxjdbc.jar;.\lib\mail.jar;.\lib\maverick-deb
ug-all.jar;.\lib\jaxrpc.jar;.\lib\saaj.jar;.\tzupdater.jar;.\lib\jide-common.jar;.\lib\jid
e-dialogs.jar;.\lib\jide-grids.jar;.\lib\wsdl4j.jar;.\lib\javacsv.jar;.\lib\jtds.jar;.\lib
\commons-beanutils.jar;.\lib\commons-collections.jar;.\lib\commons-digester.jar;.\lib\comm
ons-el.jar;.\lib\commons-jexl.jar;.\lib\commons-scxml.jar;.\lib\derby.jar;.\lib\xalan.jar;
.\lib\openssoclientsdk.jar -jar JRtmt.jar
Exception in thread "main" java.lang.NullPointerException
        at com.cisco.ccm.serviceability.rtmt.ui.SystemUtil.getLog4jConf(Unknown Source)
        at com.cisco.ccm.serviceability.rtmt.ui.JRtmtMain.initTrace(Unknown Source)
        at com.cisco.ccm.serviceability.rtmt.ui.JRtmtMain.main(Unknown Source)
I have opened a TAC case already and Cisco's response was "there's a problem with windows, we don't support windows."
Can somebody who's Java savvy please help me with this issue?

Thank you Jameson, I verified my settings to be the same, currently I have Java 6u45 loaded and RTMT 9.1, and get the following error:
C:\Applications\JRtmt\RTMT9>run.bat
C:\Applications\JRtmt\RTMT9>".\jre\bin\java" -Dsun.java2d.d3d=false -Xbootclassp
ath/a:.;.\lib\xerces.jar;.\lib\log4j.jar;.\lib\jcchart450J.jar;.\lib\collections
.jar;.\lib\JbcBeans.jar;.\lib\activation.jar;.\lib\axis.jar;.\lib\axis-ant.jar;.
\lib\commons-discovery.jar;.\lib\commons-io-1.3.2.jar;.\lib\commons-logging.jar;
.\lib\commons-lang-2.1.jar;.\lib\commons-net.jar;.\lib\ifxjdbc.jar;.\lib\mail.ja
r;.\lib\jsch-0.1.44.jar;.\lib\commons-codec.jar;.\lib\jaxrpc.jar;.\lib\saaj.jar;
.\tzupdater.jar;.\lib\jide-common.jar;.\lib\jide-dialogs.jar;.\lib\jide-grids.ja
r;.\lib\wsdl4j.jar;.\lib\javacsv.jar;.\lib\jtds.jar;.\lib\commons-beanutils.jar;
.\lib\commons-collections.jar;.\lib\commons-digester.jar;.\lib\commons-el.jar;.\
lib\commons-jexl.jar;.\lib\commons-scxml.jar;.\lib\derby.jar;.\lib\xalan.jar;.\l
ib\openssoclientsdk.jar -jar JRtmt.jar
Exception in thread "main" java.lang.NullPointerException
at com.cisco.ccm.serviceability.rtmt.ui.SystemUtil.getLog4jConf(Unknown
Source)
at com.cisco.ccm.serviceability.rtmt.ui.JRtmtMain.initTrace(Unknown Sour
ce)
at com.cisco.ccm.serviceability.rtmt.ui.JRtmtMain.main(Unknown Source)
Chris

Allert Adapter Engine

Hi all,
My scenario is RFC>XI>FTP,
I need to receive allert if FTP Server is not responding.
I configured the rule, but however I don't get the allert to allert inbox.
Will appreciate all help,
Thanks a lot

Elad,
1. Check for Integrtaion Engine Alerts first . Make some mappig error and see if the alert is triggered.. If yes , then do the following for Adapter Engine alerts and check if they are triggered
<i>If still no sucess, make everything * --> and in where did the error occur make it " Adapter Engine --> File adapter " and check if the alert is triggered.</i>
2. If the integrtaion engine alerts are not getting triggered due to mapping errors, check for dumps in st22. Make the user id as * and see if there is some authorization error for the XIRWBUSER.
3. Also, test the RFCC destination CentralMonitoringServer-XI alerts in Sm59.
Regards
Bhavesh

Disabling Real-Time Alerts outside of RTMT

Running CCM 4.1, we have some alerts setup in RTMT to email people when certain events happen. The schedule feature only allows us to set a begin and end time per day and doesn't allow us to exclude weekends. This causes people to get email bombed on Saturday's, Sunday's, and holidays.
I dug around for a bit in the CCM database to see if there was a table that stored the disabled/enabled state of each alert without luck. Does anyone know where this status is stored and/or if there is a way to disable/enable alerts outside of the RTMT? I would love to be able to run a script to modify these. Thanks in advance!
--Jason

Check with the alert settings in RTMT

SAF Learned Pattern Error in RTMT

Hi
I am using CUCM 9.1 and configured SAF between CUCM Cluster and CMEs. All CMEs are learning the patterns and inter calls are successfully made. CUCM side, SAF forwarder is learning the patterns also advertising. But I cannot see any learned pattern in RTMT. I am receiving an Error while checking both SAF learned Patterns and SAF Forwarders. Error Message is " An Error Occured While processing". What may be the reason and how can i resolve it?
I attach Screen shot of the Error Message.
Thanks

Hello Ayodeji,
Did you ever figure this out? My learn patterns are showing in RTMT either. Running 8.6.2 CUCM/ 15.1 IOS.
HQ-CORP-2#sh voice saf dndb all
Total no. of patterns in db/max allowed            : 4/6000
Patterns classified under dialplans (private/global) : 4/0
Informational/Error stats -
Patterns w/ invalid expr detected while add    : 0
Patterns duplicated under the same instance    : 0
Patterns rejected overall due to max capacity : 0
Attempts to delete a pattern which is invalid : 2
Last successful DB update @ 2014:10:02 00:08:28:450
   ******** Private Dialplan Partition ********
Pattern - 85212XXX
Primary Trunk-Route(s) ID       : 7
Alias-Route(s) Prefix/Strip-Len : +55521555/4
Pattern - 85112XXX
Primary Trunk-Route(s) ID       : 8 10
Alias-Route(s) Prefix/Strip-Len : +55511555/4
Pattern - 85223XXX
Primary Trunk-Route(s) ID       : 7
Alias-Route(s) Prefix/Strip-Len : +66522555/4
Pattern - 85123XXX
Primary Trunk-Route(s) ID       : 8 10
Alias-Route(s) Prefix/Strip-Len : +66512555/4
   ******** Global (E164) Dialplan Partition ********
- none -
HQ-CORP-2#

RTMT Allerts

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