RTMT Displaying Critical Service Down, However The Cluster is Stable.

Question

Hi All,
Need a little ?
I have a CUCM Cluster consisting of 1 x Pub & 1 x Sub in a Dev Enviroment, we recently installed RTMT and noticed we get the following alarms
for the Pub and Sub.
Alert Name = Critical Service Down,     Severity = Critical,     Description = Service Status Down SNMP Master Agent
Alert Name = Critical Service Down,     Severity = Critical,     Description = Service Status Down Cisco Messaging Interface SNMP Master Agent
The alarms are genegrated every minute and is really annoying. Can't figure out why we keep getting this as the Cluster appears to be fuctioning ok.
Is there anyway to put a Halt to the alarms?
Please see my attached screenshot any help is appreciated.
Regards
Charles

Answer 1

These are precanned alerts for Critcal Service Down alarms in RTMT.  The SNMP Master Agent and CMI services that are listed here are considered critical services; however, they would not typically have any impact on system performance.  In fact, if you don't use SNMP then you wouldn't need the SNMP Master Agent service activated or started.  So, I believe the likely scenario here is that all of the services in the cluster are activated but not all of them are started.  In other words, you may have activated everything and then selectively started the services you need.  I believe if you deactivate the specific services referenced, you should stop getting these alerts.
Hailey
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