RTMT Sender ID

Hi All,
Can somebody please let me know how to change the RTMT email alert sender ID? As of now we are getting email id as RTMT_Admin, want to change this sender ID.
Thanks in advance !!!!

Hi Jonathan,
Thanks for sharing information.
I cloud see option only for email server and port in the mentioned path. I am using RTMT version 8.1.
Please suggest me if anything else needs to be done.

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RTMT sending false Alarms?

Hello,
We have randomly receiving following alerts on RTMT
MGCP DChannel is out-of-service
Number of registered gateways decreased in consecutive polls.
Number of registered gateways increased between consecutive polls.
We have,
CUCM: 9.1.2.11008-1
Voice Router: 15.1(2) T1
I log into the router and the controllers/ports show no errors on that PRI.
I checked isdn service, status and logs but still no sign of down.
Also we can see active calls on that PRI from RTMT.
Is RTMT sending false Alarms?

RTMT is probably not sending false alarms. What level do you have your logging set to?

Is RTMT can monitor when the first Route Group of a Route List is not used ?

Hi everyone,
I want to find how monitor this event in RTMT without success. I hope someone will have an idea to suggest !
My problem :
I have one Route List (RL_Remote) wich is used to route calls between two sites. This Route List has two Route Group :
- the first is a SIP trunk connected to my remote site (RG_SIP)
- the second is a local route group wich used PSTN (RG_PSTN) [BACKUP]
Is it possible that RTMT sends me an alarm when calls are routing via RL_Remote but are not using RG_SIP ?
In fact, I want to receive an alarm as soon as the Backup Route Group (RG_PSTN in my example) is used.
Thanks for your help !
Have a nice day,
Franck-Emanuel

More or less correct yes:
Core Issue
This issue can occur if an available route is not found in the indicated route list.
If the call fails on the current gateway, Cisco CallManager attempts to extend the call to the next route in the route list. This occurs until it reaches the last route. If the call cannot be completed with the last gateway, the Route List Exhausted event is logged.
These are possible reasons for a failure on the current gateway:
Unallocated number, such as a non-existing destination
Busy user
Out of bandwidth
Gateway fails to respond to the call setup request
The user receives alerts similar to this in the Real-Time Monitoring Tool (RTMT):
Most Recent Alert Raised: At 09:19:27 on 12/21/2005 on cluster CALLMANAGER1-Cluster. Number of RouteListExhausted events exceed 0 within 60 minutes.
There are at least five RouteListExhausted events (up to 30) received during the monitoring interval from 09:07:27, 12/21/2005 to 10:07:27, 12/21/2005.
https://supportforums.cisco.com/docs/DOC-29032

Cisco XCP Message Archiver Alerts

Hello,
I've set up the Cisco XCP Message Archiver to archive Jabber conversations to an external database. I've also configured the XcpMessArchDBConnectError alert to send an email from the Real Time Monitoring Tool when the connection to the database goes down.
The first time the database goes down, RTMT send an alert, but any subsequent outages to not cause the alert to re-activate. Even with the database down, the CUPS web interface showing the connection as unavailable, you do not see the alert trigger in RTMT. Does anyone know why this may be?
The system version is: 9.1.1.41900-1.
Thanks.

If you restart the Cisco Presence Engine service you get the following message in RTMT:
%UC_PE-2-PEIDSSubscribeError: %[PEIDSSubscribeErrorAlarmMessage=UCCN subscribe failure on table UCProxyProfile][AppID=Cisco Presence Engine][ClusterID=StandAloneClustere6bc8][NodeID=<hostname>]: The Cisco Presence Engine service was unable to subscribe for IM and Presence Service database change notifications AppID : Cisco Syslog Agent ClusterID : NodeID : <hostname> TimeStamp : Tue Dec 09 12:41:30 GMT 2014
Does anyone know what could be causing this?

RTMT cant send alerts to exchange server

HI,
I have setup alerts in the RTMT and configured it with the exchange. I have tested the connectivity and it does connect to the exchange server IP. I can see the alerts showing up as sent to my email address but still I dont get any.
I have spoken to the exchange guy who said he added all the IP address (for our CUCM 8.5 nodes) to be allowed to send/relay emails. have done searches on the senders IP address (CM Nodes) and the senders email ([email protected]) but couldnt locate anything.
By checking some other topics, i came across that we have to configure the DNS on the CUCM CLI. I have checked through the GUI and the DNS is not setup.
can someone please advise
1. Do we need to configure a DHCP before configuring a DNS
2. we can only configure the DNS via the CLI as
set network dns {primary | secondary} ip-address
3. will this cause any network disconnection.
4. or do we have to reboot the cluster/ any services.
and the main question is even if we configure the DNS on the CUCM will it then be able to send the alerts from the RTMT to the exchange server.
Much appretaited for any help.
A

Yes JP you are right, the Dchannel alert is there but sometimes the D channel is working fine, like last time, we had the first B channel of the first gateway out of service and the rest had connected calls. so every new call was hiting that first channel and was gettting engaged tone.
the gateway cli doesnt really tell you about which channel out and in when you run
ncc-r_hq-mgcp01#show isdn service
PRI Channel Statistics:
%Q.931 is backhauled to CCM MANAGER 0x0003 on DSL 0. Layer 3 output may not apply
ISDN Se0/0/0:15, Channel [1-31]
Configured Isdn Interface (dsl) 0
   Channel State (0=Idle 1=Proposed 2=Busy 3=Reserved 4=Restart 5=Maint_Pend)
    Channel : 1 2 3 4 5 6 7 8 9 0 1 2 3 4 5 6 7 8 9 0 1 2 3 4 5 6 7 8 9 0 1
    State   : 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 3 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
   Service State (0=Inservice 1=Maint 2=Outofservice 8=MaintPend 9=OOSPend)
    Channel : 1 2 3 4 5 6 7 8 9 0 1 2 3 4 5 6 7 8 9 0 1 2 3 4 5 6 7 8 9 0 1
    State   : 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 2 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
but the RTMT showed that that one was out

Outlook send fails

When I try to send an email of larger than trivially small size from outlook, it fails and gives me error code 3253; also in general, sending email seems to be quite slow. I did not have this issue with my PC. I am using a SSL VPN.
Does anyone know of a solution?

Hi,
Please check the config as per the following links:
https://supportforums.cisco.com/document/93281/using-rtmt-monitor-cisco-unity-connection-and-cucm
https://supportforums.cisco.com/discussion/11557991/rtmt-cant-send-alerts-exchange-server
Let us know if it helps.
Manish

[RTMT-ALERT-StandAloneCluster] CiscoDRFFailure

Hi All,
I am getting alert from my unity connections servers for DRF component. Yesterday I got the alert for pub node and today I got for the sub node around the same time. I have verified the backup status and everything seems to be fine. I am attaching the traces here, Could you tell me whats going on in my network.
Subject: [RTMT-ALERT-StandAloneCluster] CiscoDRFFailure
Reason : Unable to access SFTP server or SFTP server too slow to respond.
AppID : Cisco DRF Master
ClusterID :
NodeID : eccun005-sub
TimeStamp : Tue Apr 08 21:01:00 GMT+00:00 2014.
The alarm is generated on Tue Apr 08 21:01:00 GMT+00:00 2014
Thanks,
Lajith P

The alert I got it for today and I could see the line in traces as
2014-04-08 21:01:00,257 DEBUG [NetMessageDispatch] - drfAlarm:sendAlarm: Sending Alarm: DRFSftpFailure

Cannot send email from iPad2 with Shaw

Hi there,
I have issues that I cannot seem to resolve:
I can receive from my shaw account but it sends all outgoing to the Outbox - I've double, triple cheked all incoming and outgoing servers - I even sat with my iPad next to my iMac to make sure everything matched.
it says The sender address "myemailadrees.com" was rejected by the server. even though I recive ok.
Help please??

I too have spend countless hours trying to get my iPad 2 to work with my Shaw email. I FINALLY got it to work this morning after about 3 months of trying different "solutions". Here is how I set my POP email account:
Incoming mail server:
Host name: shawmail.ed.shawcable.net (I live in Edmonton)
User name: my shaw email address without the @shaw.ca
Password: my Shaw email password
Outgoing mail server:
Host name: shawmail.ed.shawcable.net (I live in Edmonton)
User name: leave blank
Password: leave blank
Use SSL: off
Server port: 25
This has worked so far for me, so hopefully it will work for others as well. It seems like there is an lot of people on these forums going through the same frustrations. I was able to set both mine and my wife's email accounts on my iPad.

I click on itunes but doesnt open and says send error report or dont send

i click on itunes but doesnt open and says send error report or dont send

You will need to provide more details as we cannot see your computer screen. Does this happen every time you launch LabVIEW? What version of LabVIEW are you using? What version of Windows? Does LabVIEW crash? If so, what were you doing at the time it crashed?

How can I disable sending from one Mail account?

Hello. I have a gmail account that I use to subscribe to various newsletters and accounts. So it's essentially a read-only account for me. But I too frequently accidently send mail from that account. Is there a way to prevent mail from being sent from that account?

I want to do the same thing as the OP. I have tried making outgoing server none. And checking "always use this server so it prompts me to edit the message so that I manually select a different address to send from inthe drop down list. And selecting a different account for composing. Actually, all my outgoing emails keep coming from the one account I am attempting to disable. Got any other ideas?

When i send a PDF via e-print, it gets cropped, is there a way to prevent this from happening?

PDF's are printing fine when i print direct to the printer but when they are sent by e-mail they get cropped, is there a way to get the document to fit to page when sent as an email attachment?
The Printer in question is a HP LaserJet Enterprise 500 color M551n, the printer is brand new installed last week so i don't know if this is the norm or not.
Edit: Please can someone please explain how to correct this.

If you're using a desktop or notebook PC to send the email you could try installing the HP ePrint Mobile Driver software on your machine, the link to the download is here. This will allow you to print the PDF to any ePrint capable printer without having to email it to the printers email address as an attachment.
Once installed and with your PDF open on your machine, select Print from the File menu, then select "ePrint" from the list of available printers (don't select the actual printer itself) and click Print in the bottom right corner of the box. A dialogue box will open showing the avaialble ePrint printers you can print to. Click on the Connected button on the left of the screen to add your printer to the list if its not listed.
Hope this helps.
If my reply helped you, feel free to click on the Kudos button (hover over the "thumbs up").
If my reply solved your problem please click on the Accepted Solution button so other Forum users may benefit from viewing the post.
I am an HP employee.

Filename in sender Mail Adapter

Hi Experts,
Brief about Scenario:
Invoice generated with PDF format in R/3 system and send to mail box. XI pick that file from mail box and deposited in SFTP Server.
Landscape in XI end.
Mailbox - - - XI 7.0 - - - SFTP
The file name generated with CompanyCode_InvoiceType_InvoiceNumber.PDF from R/3 system. So that Same file name should be deposited in SFTP Server . Here CompanyCode and InvoiceType are static and invoiceNumber generated dynamically with PDF format.
My question is How to get file name from mail box.
Thanks in advance.

Hups. I forgot what was your main problem
To get attachment file name you can try to implement you own adapter module as described [here|http://wiki.sdn.sap.com/wiki/display/XI/Adapter%20Module%20PI%207.0%20Get%20Attachment%20Name?bc=true]:
I found it in this [thread|Need to get the Mail attachment name as it is to the receiver file adapter;.
Please check that thread. The question is "not answered" but the last post states it was solved that way.

FileName in Sender File Adapter Module

Hi Folks,
In my sender file adapter have written a module to read the picked file name. The protocol used is NFS.
Notice that the file name read in the module has the absolute path, including the directory path. E.g The file name xyz has to be picked from source directory
XIServer\Outbound. In the module when I retrieve the file name, it comes up as
XIServer\Outbound\xyz. Is this expected behaviour?
I was expecting just the file name<xyz> to be retrieved.
Thanks,
Anand

HI,
Create an UDF and write this code.
DynamicConfiguration conf = (DynamicConfiguration) container.getTransformationParameters().get(StreamTransformationConstants.DYNAMIC_CONFIGURATION);
DynamicConfigurationKey key =
DynamicConfigurationKey.create("http://sap.com/xi/XI/System/File","FileName");
String ourSourceFileName = conf.get(key);
return ourSourceFileName;
in Adapter u will have Adapter specific parameters check the file name check box.
Using this UDF u will get the file name at target side.
Regards,
Phani.

Cannot send email from my Touch (connection to smtp server fails)

Hello,
I have a new iPod Touch with 1.1.4 and the January apps. I am having a problem setting the Mail application.
I am trying to connect to the IMAP/SMTP servers at my university. I am using the exact same settings and passwords I use on my laptop, which works fine. I can receive email fine on my Touch, but every time I try to send one it fails tellings me "the connection to the outgoing server smtp.myuniversity.edu failed".
If I on purpose write a wrong password for the outgoing mail, the error message I get is different ("check the account settings for the outgoing server smtp.myuniversity.edu").
The university IT people confirmed my settings, and told me that there is nothing blocking any handheld device from using the server.
Does anyone know why this would happen?
Thanks,
Marcelo

Thank you very much for your responses
1) the link to mail setup is (sorry, it's quite long)
http://www.knowledgepak.com/kpaksonline/kpol.asp?PiAlias=kpolpi17&k2dockey=04096 3251575739@kpol17&ViewLink=true&SkipHeader=false&printformat=true
2) I am indeed using SSL, as instructed by IT
3) I do use port 587 instead of 25 (25 does not work either)
Any ideas? Thanks again.
MC

Cannot send email from iPhne 5s

I have just upgrade from iPhone 4 to iPhone 5s. Excited but now I cannot even send any email. No problem receiving.
My setting in my email account is POP, incoming and outgoing mail server is mail.optusnet.com.au which is the same seeting as my previous phone.
Can aynone help? Thanks

Hi,
Are you getting any error? Perhaps switching TLS/SSL on the SMTP configuration?
I've found this link that may help
https://devicehelp.optus.com.au/web/apple-iphone-5s/functions/messaging/setting- up-my-mobile-phone-for-email/
Edit: correct versino of the link

RTMT Sender ID

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