RTX 4088 dualphone Problem

My RTX 4088 dualphone serial number is 0003070700865. I can clearly hear the voice from the caller but my voice can not be heard clearly at the other end. I have made a reset and firmware update already but the pronlem still persist. This problem is true to Skype calls and landline cslls.
Appreciate your help.

Dear Readers,
Thank you for your reports which I have alerted Chat & Vision to. That said, the more efficient way to request assistance is to file with Skype Customer Service and/or Chat & Vision Customer Service as at that time you can include the order or transaction number and date of purchase, which cannot be posted here on the public Community.
Here is a link to the instruction on how to contact Skype Customer Service via their secure portal: Contact Customer Service
As you know you wish to contact Customer Service, skip past Step 2 of the instruction where various articles and information will be presented for you to review and proceed to Step 3, Continue Support Request.
Regards,
Elaine
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RTX 4088 Dualphone and latest version of Skype (6....

Can anyone tell me if the RTX 4088 is compatable with the latest version of Skype (6.5.0.15?
Thks
[Removed for privacy]
Solved!
Go to Solution.

phwatt wrote:
Can anyone tell me if the RTX 4088 is compatable with the latest version of Skype (6.5.0.15)?
Hello,
That is a relatively old Windows software version. The current version is 6.9.0.106
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

RTX 4088 not ringing when called using online numb...

I have read a lot of posts some with solutions( that don't work) and others stating that this is a known skype issue.
Firstly i have just bought my second cordless phone, RTX 4088, nice phone but wont ring when anyone rings me on my online number. This is hit and miss, works some days others not. Actually doesn't work most of the time.
I had a long chat with skype support and did as a another post suggested deleted an xml file, changed some settings and sat about for 5 minutes, this didn't work.
I did get it to work by doing a full reset on the phone, this fixed it temporarily. 15minutes later.
RTX support is useless, they said contact skype and skype said contact them....
I am pissed at skype over this, no public notice that this is a bug and no real solution. Online numbers are pointless if your phone wont ring when someone calls. You may as well buy a €6 corded phone and leave your computer on because thats the only calls i can receive. Dont spend th €90 euro for a fancy phone that just answers skype to skype calls.
Skype please fix this bug and stop giving us the run around.....

Hi, rpardz,
Have you reported this issue to Skype Customer Service? If not, please do! I recommend including your order number and date you placed your order. Here is a link to the information on how to contact Skype Customer Service: https://support.skype.com/en/faq/FA1170/how-can-i-contact-skype-customer-service
Regards,
Elaine
Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

RTX 4088 Access over router/network?

I recently bought the RTX 4088 Skype cordless phone. On initial setup, everything went fine, connected to skype and the router, placed calls, did the firmware upgrade, everything went smoothly. However...
I went to re-register the handset to the base station and it will no longer connect. I have done the following without success:
pulled the batteries from the handset to reset
drained and recharged the handset while the base station was off
used the reset handset function in the handset menu.
powercycled the router
tried several times on the handset screen to register
unplugged the base station from power for a few days
I used to use the Freetalk adaptor. With that device, it would show in the network map under windows 7 or I could go to the IP directly to gain access to the hardware menu.
The RTX4088 does not do any of the above. Does someone know if there is a menu I can access from my web browser, and if so, how do I gain access to it.
Alrternatively, does anyone have any other tips for me to try? I really don't want to return it back to HongKong to ChatAndVision as that will leave me without a device for more than a month.

Worthless the rtx4088.
Not possible contacting Handset to basestation. No coneection via router to internet.
Not working skype and even landline calls. Totally worthless.
No after sales service. Returning this equipment is too expensive (40 Euro) and too complicated caused by custom rules and forwarding.
I have contacted skype and chat and vision.
No one capable enough to take decisions only bla bla bla.
I will quit in future with skype and search for a better solution.
I'm sure this message will not stay very long here.
Skype will not accept critical meanings.
Rgds
Hans

RTX 4088 base led never blinks

Hello all, I am having an issue with my 4088 phones, I have like 2 years using it without issues, for some reason I had to store the base and the phones for 1 month Now when I connected them today I noticed all phones are requesting to be registered, that is not a problem, the real problem is that something seems to be wrong, I cconnect the power cable to the base and even the network is not connected after some seconds the led is turned on, and it is not blinking ... I tried to use the reset button pressing and holding it for more than 30 seconds and it doesnt blink... I tried to register my 3 phones but they cannot do that, I remember first I had to reset the base and then wait, some seconds, and then press reset button one more time to register the phones, but now that procedure is not working, so I cannot register them.. Any idea? Do you know if I can buy only the base?

I finally got a reply from Chat and Vision:
"We have received an update from the relevant department and according to them, due to the long repair time & high cost of postage plus repairing cost, we will not suggest to repair the phone on your cost. Also, we do not have base station sell separately."
So essentially, if you buy an RTX phone and it malfunctions one day after the warranty period is over, you are screwed with a $100 paperweight (albeit a light one.) The DualPhone has turned out to be a lemon, and the U.S. retailer's tech support and customer service leave a lot to be desired.
Essentially, Skype should be looking for other options, regarding hardware. And since Skype is now Microsoft, and Microsoft has proven to be very accomplished in its embrace of hardware manufacturing (I am the proud and admiring owner of both a Surface 2 Pro tablet and a Nokia Lumia 1020 phone,) why doesn't Microsoft start making Skype phones, instead of leasing out these devices to unreliable manufacturers?

Update the firmware for RTX 4088

I got my phone today and tried to update the latest firmware. I had some calls succesfully already and there is no problem with calling, but I still cannot update the firmware and it showed me that "No connection to update server". Is there any setthing which I would need to activate before doing this? version is 0138
Is there anyone who had this experience and would share?
Thanks,

I'm having exactly the same problem, though my firmware is 0141 (not sure if this is the latest). When I select the 'Firmware update' option, I'm immediately given that "No connection to update server" message (not sure if it even tries to connect to it, as this all happens immediately), and no further options (Latest Firmware / Current Firmware / All Firmware vers.") are presented. I tried to reset the base station several times, to no avail.

The Skype RTX 4088 Black phone

Friends,
Within a month I am on my second phone , as the first one had to be returned to the supplier.
The problem seems that when the battery is full loaded , you make a couple of calls and you find that the battery is almost drained again. I thought when I got the second phone that this problem would be resolved , but it remains with me. I have checked that I have inserted the batteries correctly , I also have checked that when I put the handset in the charger it beeps ( it is meant to do that )
Has anyone else has had similar experiences , I like to get it resolved , but do I need to return this phone again and go to another supplying company.
Many thanks for any feedback.
regards,
Father Ed Bakker

I personally haven't owned those phones. I have owned several cordless phones and if the batteries were doing that even if new the first thing I would do is purchase a pack of the highest capacity AAA NiMH batteries I could find at the store and test them out with the phone. This would at least help point the problem to the phone or old/low quality batteries. If that resolved it, that would also be a cheaper solution than a return.

ChatandVision VERY slow order delivery - awful cus...

I placed an order on 28th October 2013 and due to previous good service just waited and expected it to arrive promptly. At the end of November I wondered where the order was and followed up by ringing the Australian number on their website - spoke to someone who said their was a delay and they would send details.
I have received an automated case email from their Help Desk and nothing else.
A further 3 follow-ups by email - no effect
So after waiting for 10 weeks for my ordfer I made another phone call today and all I could get out of them was acknowledgment of the order and a promise to send an email they said they sent me on 6 January 2014 - which I have not received.
When pressed for more information all they would say is they were sending the email again and could not give me any other detaisl.
This is really really average customer service. One more chance and then I will request a charge back from my credit card provider and start buying what I need to use Skype from someone repuatable.

When on earth are Skype going to drop Chat And Vision as their "Global Sales Partner"? They are absolutely atrocious and appear to be doing all they can to halt the sales of Skype products.
I ordered a RTX-4088 Dualphone on the 5th of December as a Christmas present, getting an alomsot immediate order confirmation When it had not arrived by the 20th, I chased it up by email. After half a dozen mails, they advised calling the phone number to re-order it.
For 1 month, I tried to call them - Option 1 "Sales" perpetually gave a "I am sorry, we are experiencing technical difficulties - Please call back later" recorded message.
Today, I tried option 2 - "Customer Don't Care" - They themselves said you need to speak to sales, and even they themselves couldn't get through.
I am fed up trying to order this damned phone. Skype themselves seem to have as little care about it as Chat and Vision and trot out some excuse that its a matter for Chat and Vision to sort out.
In a Live Chat session at the moment with Skype, they have advised;
I really do apologize about it, dear customer. I know that it is frustating to keep on hearing me apologizing, however, as much as I wanted to help you it is already out of my hands. The best I can is to document your case and if possible enough consult this with my Supervisor. Our higher deaprtment are reviewing each case, they will be able to see about this problem and in the future might have get a different, much better supplier that will satisfy our customer, for Skype's products and goods.
I note the reference to them getting a "different, much better supplier" so I guess that Chat and Visions incomptencies have not gone un-noticed by them either.
In the meantime, does any one know where else Skype phones can be bought, aside from this useless bunch?

ChatAndVision e-gift cards. Avoid this seller.

Hello, just wanted to share some expirience with this company.
So, I ordered a gift card worth $75 xxxxxxxx on Dec. 2d . And missed a letter in recipient address. Typed @gmal.com instead of gmail.com
23 days passed since my order, and 20 since I contacted support for the first time.
Dec. 13th I got this:
"My apologies if there have been no further updates in your case yet. I have escalated the matter for you this time in hope that this matter will be resolved shortly. We will inform you about any movement as soon as it occurs."
So, in 20 days no to fix such minor issue with digital purchase... this is simply outrageous.
Oh, yeah^ and they took my money almost immediately.
My recomendation to community would be to avoid this seller, for good!
I messed with this purhcase only because they have a promo on skype site.
Dear ChatAndVision, Merry Christmas to you!
3 days passed until they sent me a message that card has been delivered.

When on earth are Skype going to drop Chat And Vision as their "Global Sales Partner"? They are absolutely atrocious and appear to be doing all they can to halt the sales of Skype products.
I ordered a RTX-4088 Dualphone on the 5th of December as a Christmas present, getting an alomsot immediate order confirmation When it had not arrived by the 20th, I chased it up by email. After half a dozen mails, they advised calling the phone number to re-order it.
For 1 month, I tried to call them - Option 1 "Sales" perpetually gave a "I am sorry, we are experiencing technical difficulties - Please call back later" recorded message.
Today, I tried option 2 - "Customer Don't Care" - They themselves said you need to speak to sales, and even they themselves couldn't get through.
I am fed up trying to order this damned phone. Skype themselves seem to have as little care about it as Chat and Vision and trot out some excuse that its a matter for Chat and Vision to sort out.
In a Live Chat session at the moment with Skype, they have advised;
I really do apologize about it, dear customer. I know that it is frustating to keep on hearing me apologizing, however, as much as I wanted to help you it is already out of my hands. The best I can is to document your case and if possible enough consult this with my Supervisor. Our higher deaprtment are reviewing each case, they will be able to see about this problem and in the future might have get a different, much better supplier that will satisfy our customer, for Skype's products and goods.
I note the reference to them getting a "different, much better supplier" so I guess that Chat and Visions incomptencies have not gone un-noticed by them either.
In the meantime, does any one know where else Skype phones can be bought, aside from this useless bunch?

Dualphone 4088

I can't sign in to skype on my dualphone 4088!! I have managed to register it I think! but keep trying to sign in and it just keeps saying sign in was not successful. Does anyone have any ideas

I started a thread about an hour after this issue hit all 4088 users. http://community.skype.com/t5/Hardware/RTX-4088-No-longer-signing-in/td-p/3524365 Some of the replies give a little more information on the problem, but no solution. Only answer is to bother RTX about it until an update comes out.

Cannot use unlimited landline subscription to call...

Hi just recently have bought a 12 months unlimited Malaysia landlines subscription plan but I tried to call to a Malaysia number, I cannot get through. I am using a RTX 4088 Skype phone to call. I have set the country code to +60 and area code to 6. I have entered a Malaysia number which look like this: +6061234567. Please help me.

these forums are for community (i.e. user-to-user) support
if you want to contact customer support https://support.skype.com/en/faq/FA1170/how-can-i-contact-skype-customer-service
Skype conforms to international dialing format
in your case it looks like you need to include a leading zero with area code
this page may help http://en.wikipedia.org/wiki/Telephone_numbers_in_Malaysia
Regards,
Neil

Skype number on phone

Hey everyone!
I'm not sure if this has been addressed before, if it has please forward me to the post.
So I'm about to set up a Dutch skype number for use in Canada and I'd like to know if there is a phone we can set up with the skype number. The idea is to have kind of a landline set-up for the foreign calls. Is this possible, or can a Skype number only be answerred over the phone?
Thank you in advance!
Solved!
Go to Solution.

You can use something like the RTX 4088 phone or one of these devices:
http://community.skype.com/t5/Hardware/Use-a-landline-phone-for-Skype-without-computer/td-p/2979498
You will generally receive any calls to that Skype account and to the Skype number. If you wanted to keep it more separate, it would be best to have a dedicated Skype account with a Skype number in which you don't give out that Skype name. Be aware that normally you need a traditional Skype account vs. a Microsoft account to use these devices. If the phone or phone device you use supports a colon in the user name (in it's firmware) then you could sign in using the TV & Phone user name and password in your Skype account to sign in.

Worst Service from Skype

I am trying to contact the skype for more than a week, but i doen't work,
I got a new rtx 4088 complete set, i read the manual and a single base station can support upto 4 handset, so, again i orderd a single handset, now i just got 2 different skype account. i signed in sucessfully, but while i make a call on one handset, the other handset shows, landline is busy?
help me!
thanks for the reply

I am trying to contact the skype for more than a week, but i doen't work,
I got a new rtx 4088 complete set, i read the manual and a single base station can support upto 4 handset, so, again i orderd a single handset, now i just got 2 different skype account. i signed in sucessfully, but while i make a call on one handset, the other handset shows, landline is busy?
help me!
thanks for the reply

Re: HELP ME!!!! Skype, chatandvision customer serv...

I may have a world record here (+5 months).
RTX 4088 originally ordered in October 2012. Turns out to be be faulty, so returned in November, receipt of phone and fault acknowledged. Since I still want the phone I ask for a replacement unit to be sent. I am still waiting. Numerous emails sent to C&V customer services and endless promises made that my replacement will be sent.
The only reason I bought through this company is because they are featured on the Skype online store.. hence I assume they are a certified partner. Jennifer you've already offered to intervene and I have sent you the information (numerous times), after your 'intervention' I'm always immediately contacted by yet another C&V customer representative but their promises always fail to materialise.
Amazing.. and not in a good way

I cannot agree more. I started an entire thread talking about my ordeal with chat and vision:
http://community.skype.com/t5/Hardware/Never-ordering-off-ChatAndVision-com-again/m-p/2100561#U21005...

Skype ready home phone

what is a skype ready phone?

That sounds like marketing lingo to mean that the device in question has the ability to sign into the Skype service. An RTX 4088 is an example of a Skype ready home phone.

RTX 4088 dualphone Problem

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