Rude and misleading information from the "vendor center".

Question

I am amazed that Verizon Wireless thinks so little of me, as to let THIS contractor answer questions on their behalf.  I have had a very poor success rate when calling Verizon on the weekends.  Now when I call, first and foremost, my question is, "Are you a Verizon Employee or a contractor/vendor"?  If they say, "contractor", I say, thank you... I will call back.
I have been told equipment is compatable with my plan... it wasn't. 
I have been hung up on for asking if I was speaking to a Verizon employee.
I have been lied to about whether or not they were a Verizon employee. 
I just spoke to an agent who said Verizon is closed on the weekends and the Vendor Center answers all calls on the weekend.  I told him, that can't be, I just spoke to a Representative who identified herself as a Verizon Wireless employee and not a vendor or a contractor.  He asked for her name and when I told him, he said, "she works here at the vendor center". 
So, now, I am at a loss... I can no longer trust that I am talking to an actual Verizon Wireless Employee (which to me is "night and day" different). 
I do not, normally, post my thoughts online but today I was so fustrated that I thought, I need to do this.  And hopefully, if enough of us "need to do this", things can get back to normal...

Answer 1

who ever said that vzw is closed and that vendors take the calls on weekends does not know what they are talking about. verizon AND vendor call centers take calls 7 days a week. that being said, vendor and direct call centers receive the same training, and have access to the same information. i worked in a vendor call center for vzw for 3 years, and i have been told just as much incorrect information by a direct verizon employee that has not used his/her resources to give a correct answer, as i have a vendor center. there is no difference.
I can honestly say there is NO difference between getting a direct vs vendor center. as for hanging up, we do not hang up on customers, we wouldn't if we wanted to, the call is recorded and we would just get ourselves in trouble(direct or vendor, same thing).
I have seen direct centers sell a person a phone saying it will do something it can't, or that a feature wont change, but it does. i have seen vendors do the same thing.
what you are saying here, would be the same as being in the hospital and having two nurses work with you. one works for the hospital, and the other works for an agency, but has been serving that same hospital for 5 years. and when you find out, you refuse to work with the agency nurse. she knows just as much as the hospital employee does, follows the same rules, and went to the same schools...