Rule modeler for responsible employee

Hello gurus,
I have a requirement to determine the responsible employee for a document based on the hierarchies replicated from R/3
I read it is possible to do this when the hierarchy is replicated as price
I was requested to do a Z table to link the hierarchy nodes to the org structure, but I want to see if it is possible to extend the category modeler to include region and city from the BP to determine the org structure where the responsible employee is assigned instead of creating a new table (anyone from the org should be able to process) this will apply for a particular document type, so I also want to understand correctly the usage of the contexts
Thanks in advance!!
Juan P.

Can anyone suggest a solution?

Similar Messages

Distribute Leads for responsible employees

Dear experts,
I need your help for distributing Leads in the CRM2007.
I have build a distribution role where I have assigned (00000014 u2013 employee responsible) as value for set the parameter function. The program CRM_DD_BATCH has assigned the responsible employee in the lead. But the employee gets no information (like an alert). Is there a possibility to send information to the responsible employee?
Thanks in advance

Hello!
Yes I have customized the "DD_LEAD - Context for lead distribution". But there I can only reduce the attributes and the actions for the distribution.
In the context properties for DD_LEAD I have the follow parameter
ACTIVE Context is active X
OBJECT_TYPE Context for which kind of documents LEAD
I think that is correct because, when I s.tart the report CRM_DD_BATCH the rule works correct. But the responsible employee gets no information about the new lead.
The question is: Is it possible, that the responsible employee get an alert -or any other king of information- when they will assign to the lead?
Thanks a lot.

Routing Service tickets using Rule Modeler

Hi experts,
We plan to use Rule Modeler for routing Service tickets created in Interaction center.
But, I am not aware of how it can be done. Could you let me know how this can be done?
Thanks & Regards,
Raj

Hi Raj
There is an "Escalate" button on the Service ticket. If you are planning to use that then heres how to configure routing using rules policy:
Business Role: IC_Manager
1. Open search in the rule modeler, select the context ID ORDER and start the search.
2. Select the policy DEFAULT and configure it to meet your business requirements by creating rules and assigning relevant conditions and actions.
To create your own policy.
IMG > Customer Relationship Management --> E-Mail Response Management System --> Service Manager --> Define Service Manager Profiles.
To forward to an organization, use the object type "O".
I hope this helps
Regards
Rupesh

Rule Modeler in ERMS

Hi,
Can we configure our own actions in Rule Modeler for ERMS.
If yes, how it is done.
Thanks and Regards
Adi

Wondering if you made any progress in this area. Would appreciate if you could share your experiences.
Thanks
Rakesh

Org Model determination from Employee Responsible

Hello friends,
I have to derive the Org responsible base on the Agent for the Service scenario. I am using the Detremination Rule ORGMAN_22 for this purpose.
I have created the Org Data Profile with this rule and have assigned it to the transaction.
But still the organization is not determined.
Can anyone please let me know if i am missing a step.
Thanks,
Vipul.

Hi Vipul,
In Organization Model ( TR: ppoma_crm), there is a check box "Object Permitted in Org. Determination" which determines whether the org. unit will be used in the org. determination or not. Check whether the check box is checked for your org. unit. Also check whether you have defined the required attribute in your rule ( Business Partner in this case) in your org unit
Let me know if this works..!!!
Best Regards,
Vishant
Edited by: Vishant Jain on Aug 12, 2008 8:33 AM
Edited by: Vishant Jain on Aug 12, 2008 11:08 AM

How to use AND and OR Combinations for a Rule in Rule Modeler of ERMS

Hi Experts,
When we are defining rules in the Rule Policy, we need to create a condition which uses a combinations of AND and OR.
But the standard Rule Modeler of ERMS is allowing us to create conditions either using all AND or with all OR options.
Is there anyway that we can define rules in the Rule Modeler using both AND and OR combinations at the same time.
Regards,
NIloufer

A variant is a very specific LabVIEW datatype (really a C++ type object internally) and trying to pass that to a function, which excepts a flat memory pointer there, for sure will crash very quickly.
As to endianess, yes Unflatten will be able to adjust for endianess, which in this case however is most likely exectly NOT what you want. So make sure that the you select native type for the endianess input on Unflatten from String. LabVIEW internally works with whatever is the native endianess, as will most likely your C++ DLL. The platform independent big endian format does only come into play when you receive data streams over some streaming interface like a network connection. Here it is desirable to use an endian format that is independent from the actual platform that generates and consumes the data stream. LabVIEWs default endianes is big endian here.
But as long as you pass data directly to native components like DLLs there is no difference in endianess between what LabVIEW uses and what those components use.
Rolf Kalbermatter
CIT Engineering Netherlands
a division of Test & Measurement Solutions

Error occurred when creating a rule index for multiple RDF models.

Hi,
I want to create a RDFS rule index for two RDF models, using the following command, where 'family' and 'gender' are two RDF models I have successfully created.
BEGIN
SDO_RDF_INFERENCE.CREATE_RULES_INDEX(
'rdfs_rix_family',
SDO_RDF_Models('family', 'gender'),
SDO_RDF_Rulebases('RDFS'));
END;
The error messages are:
ERROR at line 1:
ORA-29532: Java call terminated by uncaught Java exception:
oracle.jdbc.driver.OracleSQLException: ORA-00907: missing right parenthesis
ORA-06512: at "MDSYS.RDF_APIS_USER", line 7
ORA-06512: at "MDSYS.RDF_APIS_USER", line 9
ORA-06512: at "MDSYS.RDF_APIS", line 277
ORA-06512: at line 1
Any idea where the problem is? I am using the Oracle Database 10g Enterprise Edition Release 10.2.0.2.0.
Thanks!
-PQ

Hi,
I think you are hitting a known problem. This fix will be available in an upcoming patch release. We are exploring options of making it available earlier. Is this issue holding up your application development ?
Melli

New Context for 'Problems' in Rule modeler not working

Hi,
I am using the Rule modeler to determine the Service team based on selected Categorization schema for Incidents - it's working fine. Now I want to implement the same for Problems
I created a new Z Context (Master Request) to create a rule policy for Problems -> assigned rule policy to a ZServ.Mgr.Profile Unfortunately the rule policy is not working for problems. The new ZContext was copied from existing SERVICEREQUEST context which also copied all the services within.
Am I missing something ? Please help.
BR.
P.S incidents have an action definition with method DISPATCH that determines service team - same has been assigned to Problems.

Had to use 2 Dispatch methods to determine the service team.

Documents of Record doesnt display for all employees inCustom Responsiblity

Hi
I have created custom responsibility with function of Documents of Record. I have enabled the Passport and Visa Information under this custom responsibility, it is not displaying the icon fro searching employees, default it is showing the same employee Passport and Visa Information.
If i log in with UAE HRMS Manager, it is displaying the Search button for all employees where as new custom responsibility is displaying only one employee.
Can you please guide on this.
Regards
Arjun
[email protected]

I haven't done any work related to IP-camera. So, sorry I can't help you with
reading images from IP camera and generating a movie. But I guess, you might
find a solution in some posts of this forum or if I remember correctly,
in the book "Killer Java Games", there's a chapter discussing this issue
of making movies in Java.
I just happened to work on a project that requires reading images from
a MJPEG stream. Unfortunately, it is a commercial project and I'd be very
unprofessional if I expose some code of that project here even though
I wrote the code myself. Anyway, I used a algorithm similar to what you
guys did in this thread ((I implemented it abit differently, though)
http://forum.java.sun.com/thread.jspa?threadID=494920&start=0&tstart=0
One thing I noticed is that after I read the first image successfully, there were
still some data, which I haven't got time to investigate what kind of data they
are, before I encountered the boundary between successive images and other
customized header lines. So after reading an image, I just read each line of
data and check if it starts with the boundary string. If I got to the boundary,
then I start to read (and remove other header lines) before I start reading the
next image. Again, similar to the post mentioned above, this method
requires you read the server manual (or print out the boundary and header
lines in case you don't have such document available). But it does give you
easy access to custom header lines.
Alternatively, you can detect the start of the raw JPEG data like one guy in the
above post did.
Good luck, mate!

How do I determine the correct sales org for the employee?

Hi
The requirement here is to determine the correct sales org for the employee logged in when creating an activity (a customer visit). We know that all employees will belong to one sales org.
On this basis, in the organisational data determination I have maintained the organisational data profile Z0001 with the Organisational Model Determination Rule: 10000162 (employees for responsible org. unit). I have left the Responsibilities Determination Rule empty. I am not sure if both have to be filled. Can anyone explain the difference between the two?
I have checked the sales organisation and distribution channel. This is for the sales scenario.
I simulated this rule in Maintain Determination Rules. I entered the Sales Org and no agents (employees) were found.
The org data profile Z0001 has been assigned to the transaction.
The Object Permitted in Determination has been checked for the sales scenario in the Organisational Model.
Regards
Declan

Hi PePe
I made the change and it worked as I wanted it. Thanks a lot.
You say there's no need to Maintain the Responsibilities Rule. Can I ask what this section does and why it can be one or the other?
Regards
Declan

Responsible employee according to categories in service request

Hello Experts
I am trying to set employee responsible based on the category selected in the service request.Is there any way to configure it?

Hi Rashmi,
Prerequisite is, the responsible service team is determined based on the category selected.
The employee responsible will be determined only if the service team is determined properly based on the category selected.
Assigned the employees to the position in org model.
Create partner function(14) with access sequence 009, and maintain the org determination rule AC10000258 in access sequence. The first employee assigned to service team in org model will be displayed as employee responsible in transaction header level by deault, if you want to change the employee responsible in service request, you need to select the check box in parties involved assignment block in Service request, main partner column for the employee.
Regards,
Maddy

For each EMPLOYEE, the Concatenated DESCRIPTION of the employees.

for each EMPLOYEE (Table IN),
the Concatenated DESCRIPTION of the employees (Table OUT).
Table IN:
EMPLOYEE DESCRIPTION
Weiss "pay 3$"
Weiss "pay 1$"
Weiss "pay 4$"
De Haan "7$"
De Haan "8$"
Table OUT:
EMPLOYEE ALL_DESCRIPTION
Weiss "pay 3$pay 1$pay 4$"
De Haan "7$8$"
for each EMPLOYEE, the Concatenated DESCRIPTION of the employees.
How make from table IN -> table OUT?

I don't know exactly what you mean by Table IN and Table OUT, but the next query will give you a clue:
SQL> create table table_in
2 as
3 select 'Weiss' employee, 'pay 3$' description from dual union all
4 select 'Weiss', 'pay 1$' from dual union all
5 select 'Weiss', 'pay 4$' from dual union all
6 select 'De Haan', '7$' from dual union all
7 select 'De Haan', '8$' from dual
8 /
Tabel is aangemaakt.
SQL> select employee
2       , d all_description
3    from ( select employee
4                , d
5                , rn
6             from table_in
7            model
8                  partition by (employee)
9                  dimension by (row_number() over (partition by employee order by null) rn)
10                  measures (cast(description as varchar2(100)) d)
11                  rules
12                  ( d[any] order by rn desc = d[cv()] || d[cv()+1]
13                  )
14         )
15   where rn = 1
16 /
EMPLOYE ALL_DESCRIPTION
Weiss   pay 1$pay 3$pay 4$
De Haan 7$8$
2 rijen zijn geselecteerd.Regards,
Rob.

Absences not deducted from Absence Quota for One Employee

Dear Friends,
I am facing an issue for one employee, when I recorded an Annual Leave absence to him, it is not updated in his Absence quotas infotype. But this is working fine for all other employees in the same employee group/subgroup grouping.
But for Sick Leave absence type, it is updating in his absence quota records...
I have checked the counting rules, deduction rules, base entitlement rules and other configuration settings.......It is fine and for other employees belonging to the same grouping, it is working fine, except this employee...
I couldn't understand what will be the reason? Can anyone shed light on this issue?
Thanks in advance,
Sai Narayana,
SAP Functional Consultant.

Hi JS,
I am checking the absence is deducted or not from his entitlement in the infotype 2006 after running the payroll for that month......
The employee has taken leave on last month and the payroll is also run for that month.......This Absence is not deducted from his quota......
I have checked for another employee in this department, no error/issue with that employee.......Only with this employee I am facing problem.....
I found -
1. The Absence Quota balance which is present in Infotype 2006 is not the same which is displayed in Remuneration Statement ( leave balance is displayed in payslip for every employee)
2. Annual leave is not deducted from the employee's entitlement where as sick leave is deducted. I have checked the deduction rule too for this grouping, it is right.No issues in that.
3. Absence Quota generation also produced different results when run time evaluation thru PT60.....which is not according to the entitlement to this employee grouping that too for this employee only.
Or Friend, can you tell me some other option, to overcome this issue.....instead of repairing this all the time.......
Thanks,
Sai

Absence Deduction is calculated wrong for one employee

Hi, We have an employee who changed his absence booking for the year and all of sudden his absence deduction is not calculating properly. His total absence quota was 20 days. He initially booked all 20 days and then cancelled them and created a new booking for 9.5 days but his deduction is saying 16.5 days.
Is there a way I can check his records why it's only happening to him. Also I am new to this so not sure where to start investigating. I did check the deduction rule and it's ok - calculates correctly for other employees, only this particular employee is calculating wrong.

Hi Joe,
I did replicate it for another employee belonging to the same group and it calculated correctly. And the 9.5 days already excludes holidays and weekends. Not sure what else to check at this point. Although the only difference in the records of the 2employees is that the problematic employee has a negative carryover from previous year. not sure exactly what that means.

To generate quota only for disabled employees

Hi All,
i have one requirement here. i need to generate quota for challeneged employees. but there is no separate ESG for time quota to identify challeneged employees.
i created challeneged groups in challenge infotype 0004. ans assigned this challenged group in genaration rule for quota types. but it is showing quota for all employees in time evaluation , It is not picking up the information from IT 0004.
i want to resrtict quota for all employees. it should display challenged quota only for challenged employees, when i assign challenge group in generation rule for quota types.
can anybody provide me the solution for this. it isd urgent. rewards will be given.
Regards
Vani

Hai..
Check Infotype 82.. Special Absences..
Special Absence Data
Additional Absence Data
Define Types of Additional Absence Data
Create Workers' Compensation
Define Events for Absence Data
Link Absences to Additional Absence Data

Rule modeler for responsible employee

Similar Messages

Maybe you are looking for