Run External Script Failure

How important is it to have the failure branch of a Run External Script node point to somewhere other than the success branch?
We have quite a few scripts built by other people with the success and failure branch both pointed to the next node in the script regardless. Besides the call not recieving the prompts or announcements are there any other consequences to not fixing these?

CVP here:
Interesting technique. I would never do that. I connect the X node to an ICM script called something like SYS_F_RES (system failure run external script) and this sets a call type and returns END if the call comes from the PSTN and Release if the call comes from CUCM (this is CVP). Setting the call type allows a quick WebView/CUIC report check. Bringing all failures through a single script allows a quick check with Monitor.
(PS: I also have similar little scripts/calltypes for Send 2 VRU failure, DN list failure, queue 2 skill group failure. )
Normally these things only fail in development, when you have the WAV file wrong/missing, the config params wrong. But in production there are the predictable failures (max no entry, max no match) you need to deal with correctly.
I suggest you fix them.
Regards,
Geoff

Similar Messages

Call failing at Run External Script

Dear All,
i installed UCCE with CVP (Ver 10.0.1).
Call Flow CME-->VXML GW-->CVP-->ICM. But call is failing at run External script. I am attaching CVP error Log and ICM Script.
pls suggest.
1469: 10.35.133.129: Sep 16 2014 11:19:38.981 +0530: %CVP_10_0_IVR-3-CALL_ERROR: CALLGUID=044224283C9A11E4803A30F70D96B740 DNIS=11111111116 Media Fetch Error for URL=file://../MediaFiles/en-us/app/Welcome.wav (Client: 10.35.133.194) [id:3023]
1470: 10.35.133.129: Sep 16 2014 11:19:38.981 +0530: %CVP_10_0_IVR-3-CALL_ERROR: RunScript Error from 10.35.133.194 [MEDIA_FILE_NOT_FOUND(9)] CALLGUID: 044224283C9A11E4803A30F70D96B740 DNIS=11111111116 {VRUScriptName: 'PM,Welcome,A' ConfigParam: 'Y'} [id:3023]
2285: 10.35.133.129: Sep 16 2014 11:19:38.996 +0530: %CVP_10_0_SIP-3-SIP_ERROR_SNMP: B2BUA is not configured with a route for making calls to [91919191]. Please add this route. [id:5010]
1487: 10.35.133.129: Sep 16 2014 11:19:41.087 +0530: %CVP_10_0_IVR-3-CALL_ERROR: Removing CALLGUID: 044224283C9A11E4803A30F70D96B740 DNIS=1111111111 due to exception in CallNewHandler. (Client: 10.35.133.194) Received ICM DialogFailure response for new call request. DialogFailure StatusCode: 15 HTTP req: { RECOVERY_VXML=flash:recovery.vxml, CALL_DNIS=1111111111, CALL_UUI=, MSG_TYPE=CALL_NEW, ERROR_CODE=NONE(0), CALL_ID=044224283C9A11E4803A30F70D96B740, CLIENT_TYPE=IOS, CALL_ANI=sip:[email protected]:5060 } [id:3023]
1496: 10.35.133.129: Sep 16 2014 11:19:42.117 +0530: %CVP_10_0_IVR-3-CALL_ERROR: Removing CALLGUID: 044224283C9A11E4803A30F70D96B740 DNIS=1111111111 due to exception in CallNewHandler. (Client: 10.35.133.194) Received ICM DialogFailure response for new call request. DialogFailure StatusCode: 15 HTTP req: { RECOVERY_VXML=flash:recovery.vxml, CALL_DNIS=1111111111, CALL_UUI=, MSG_TYPE=CALL_NEW, ERROR_CODE=NONE(0), CALL_ID=044224283C9A11E4803A30F70D96B740, CLIENT_TYPE=IOS, CALL_ANI=sip:[email protected]:5060 } [id:3023]
1505: 10.35.133.129: Sep 16 2014 11:19:43.146 +0530: %CVP_10_0_IVR-3-CALL_ERROR: Removing CALLGUID: 044224283C9A11E4803A30F70D96B740 DNIS=1111111111 due to exception in CallNewHandler. (Client: 10.35.133.194) Received ICM DialogFailure response for new call request. DialogFailure StatusCode: 15 HTTP req: { RECOVERY_VXML=flash:recovery.vxml, CALL_DNIS=1111111111, CALL_UUI=, MSG_TYPE=CALL_NEW,
Regards,
Mukesh Singh

You have media fetch error,the URL being formed is below:
file://../MediaFiles/en-us/app/Welcome.wav
should be something like http://x.x.x.x/en-us/app/welcome.wav
also please share your full CVP logs for the call.
it is always annoying to see b2b user agent is not configured, so please configure ringtone and error label to sent to proper VXML gateway.
regards
Chintan

Using Run External Script in ICM

Hi all,
I am using IPCC enterprise 7.0, during my development on ICM scripting. I am using "Run External Script" to execute IVR script. So my problem is that, any change / update used in IVR subflow will not be effective in ICM until I restart the CRS engine. Which means, the ICM is still running on old IVR script.
Could anybody advise it? Is it possible to flush the IVR caching?
Thank you for your attention.

This URL should help you:
http://www.cisco.com/en/US/products/sw/custcosw/ps1844/products_tech_note09186a0080236a4d.shtml

Aborted calls at run external script step

hello everyone
when I was monitoring a script, I noticed a large percentage of calls are aborted on the node " run external script", and a few number of calls listed as " in process". only a small percentage of calls passed this node.
I would like to ask what does this "abort" means, does it mean the the call fails at this node, or the caller purposely terminate the call at this node.
thanks in advance

Hi, David
thanks for replying me back
we are using IPIVR instead of CVP and system was under a really heavn load.
one RES was just simplely playing a prompt
Unfortunately some how, I couldn't get the log from IPIVR.

CVP 8 - Run External Script Fail, CED = none

Good afternoon.
ICM 8.5.4, CVP 8, SIP
Situation: Caller presses 2 for spanish, stays on line for english. In Network VRU settings, there is no config for "stay on line".. in CED node, the NONE option does not work, the call fails out the X branch of the Run External Script node, which I can route off of, with error codes, but this is generating a ton of data in the error logs.
We'd like to not have this. Does anyone have work arounds? Why doesn't the NONE option work? (or any of the NONE options... I have tried them all.)

Hi Cheril,
NONE option does not work, unitl you connect the X branch of the Run External Script node to CED. If you want None option to work on the CED node you must connect the X branch of Run Ext. Script to CED node and then add a case with none option. I have tested the same its working in lab. Please find the attached screen shot for your reference.
Regards,
Srinivasan
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Trying to run external script using Runtime.exec

Hey,
I am trying to use Runtime.exec(cmd, evnp, dir) to execute a fortran program and get back its output, however it seems to always be hanging. Here is my code snippet :
            Process process = Runtime.getRuntime().exec(
                  "./fortranCodeName > inputFile.txt" , null, new File("/home/myRunDir/"));
            InputStream stream = new InputStream(process.getInputStream());
            InputStream error = new InputStreamr(process.getErrorStream());
            BufferedReader stdoutReader = new BufferedReader(new InputStreamReader(stream));
            BufferedReader erroutReader = new BufferedReader(new InputStreamReader(error));
            System.out.println(stream.available()); //returns 0
            System.out.println(error.available());     //returns 0
            while (true) {
                String line1 = stdoutReader.readLine(); //hangs here
                String line2 = erroutReader.readLine();
                if (line1 == null) {
                    break;
                System.out.println(line1);
                System.out.println(line2);
            }I know for a fact that this fortran code prints out stuff when run it in terminal, but I don't know if I have even set up my Runtime.exec statement properly. I think I am clearing out my error and input streams with the whole reader.readLine bit I have above, but I am not sure. If you replace the command with something like "echo helloWorld" or "pwd", it prints out everything properly. I also am fairly confident that I have no environmental variables that are used in the fortran code, as I received it from another computer and haven't set up any in my bash profile.
Any Ideas?

Okay, so I implemented the changes from that website (thanks by the way for that link, it helps me understand this a little better). However, my problem is still occuring. Here is my new code:
            class StreamThread extends Thread {
            InputStream is;
            String type;
            StreamThread(InputStream is, String type)
                this.is = is;
                this.type = type;
            public void run()
                try
                    InputStreamReader isr = new InputStreamReader(is); //never gets called
                    BufferedReader br = new BufferedReader(isr);
                    String line=null;
                    while ( (line = br.readLine()) != null)
                        System.out.println(type +">"+ line);
                    } catch (IOException ioe)
                        ioe.printStackTrace();
        try {
            Process process = Runtime.getRuntime().exec(
                  "./fortranCodeName" , null, new File("/home/myRunDir/"));
            StreamThread stream = new StreamThread(process.getInputStream(), "OUTPUT");
            StreamThread errorStream = new StreamThread(process.getInputStream(), "ERROR");
            stream.start();
            errorStream.start();
            int exitVal = process.waitFor(); //hangs here
            System.out.println("ExitValue: " + exitVal);

Trying to run external dbs script from PERL

I am trying to execute a simple statement from inside a DBI connection of PERL. Here is the statement:
$dbh = DBI->connect("dbi:Oracle:${service}","${owner}","${owner}",{ RaiseError => 1}) || die "Database connection not made: $DBI::errstr\n";
$sth = $dbh->prepare("\@c:\\perl\\scripts\\test.sql");
$rv = $sth->execute;
while ( (@row = $sth->fetchrow_array) ) {
print "row=@row\n";
The error I get is invalid sql statement
Its on a Windows box and I can't figure out how to call an external script to run in Oracle. If anyoen knows, it would be greatly appreciated
Thanks

$sth = $dbh->prepare("\@c:\\perl\\scripts\\test.sql");You can't prepare a SQL statement like this. This is not sql statement. It's rather a way of sqlplus calling external script file. A SQL statement is something like
select user from dualIf you want do this, maybe it's better just
`$ORACLE_HOME\bin\sqlplus -s user/pass@tns @c:\perl\scripts\test.sql`

Cannot install iTunes - failure to run preupgrade script

I get the error message 'failure to run preupgrade script for AppleMobileDevice' when I tried to install itunes. Have tried the steps at this link - http://support.apple.com/kb/HT1747 - but still no luck. Any ideas how I can resolve this?

Hey, thanks for your reply!
I'm trying to download iTunes 10.5. The software requirement says it needs OS X 10.5 or later so I should be able to right? (I'm on 10.5.8)

How to run shell script using External Process in Process Flow?

Hi,
We can run external process using Process flow.
I would like to run shell script as external process in Process flow.
Could any one please explain it?
Thanks and regards
Gowtham Sen.

HI,
As you said I tried this case. I got the following error. The script is running successfully while I tested at unix command prompt.
The error is as follows..
tarting Execution PFPS_SMPL_RUNSHELL
Starting Task PFPS_SMPL_RUNSHELL
Starting Task PFPS_SMPL_RUNSHELL:EXTERNALPROCESS
/SOURCE_FILES/CollectFiles.sh: line 1: ls: command not found
/SOURCE_FILES/CollectFiles.sh: line 1: wc: command not found
/SOURCE_FILES/CollectFiles.sh: line 1: ls: command not found
Completing Task PFPS_SMPL_RUNSHELL:EXTERNALPROCESS
Starting Task PFPS_SMPL_RUNSHELL:EXTERNALPROCESS_1
SQL*Plus: Release 10.1.0.2.0 - Production on Fri Sep 29 22:57:39 2006
Copyright (c) 1982, 2004, Oracle. All rights reserved.
ERROR:
ORA-12545: Connect failed because target host or object does not exist
Enter user-name: SP2-0306: Invalid option.
Usage: CONN[ECT] [logon] [AS {SYSDBA|SYSOPER}]
where <logon> ::= <username>[<password>][@<connect_identifier>] | /
Enter user-name: SP2-0306: Invalid option.
Usage: CONN[ECT] [logon] [AS {SYSDBA|SYSOPER}]
where <logon> ::= <username>[<password>][@<connect_identifier>] | /
SP2-0157: unable to CONNECT to ORACLE after 3 attempts, exiting SQL*Plus
Completing Task PFPS_SMPL_RUNSHELL:EXTERNALPROCESS_1
Completing Task PFPS_SMPL_RUNSHELL
Completing Execution PFPS_SMPL_RUNSHELL
My scenario is---
I am trying to return a file name from one shell script. I created a external process for that. After completion of this process, I am running another script which takes that file name and trying to create a external table. The both scripts are runnning successfully. But while I am trying to run using process flow, its not coming.
And I am not getting the way to catch the output of external process and pass it as parameter as another external process.
Any suggestions are welcome.
Thanks and regards
Gowtham Sen.

Media file path in IP IVR - Run external VRU script

Hi all,
I am configuring ICM script by using run external vru script which is located in IP IVR server. But, I am not sure how pass media file path from ICM script to VRU script.
Last time, I used IVR version 7.0. I set the path such as: c:\MediaServer\english. Now, I am running IVR version 10 with en_US language.
Any advise?
Thuc

Hi,
I try to your guide but still silent. Log file is:
01 15:10:42.398 ICT %MIVR-SS_CMT-7-UNK:init:: flushDTMF=true DTMFBuffer.size=0
344389: Apr 01 15:10:42.398 ICT %MIVR-LIB_MEDIA-3-PROMPT_ERROR_IGNORED:Prompt error ignored: Exception=com.cisco.prompt.UndefinedPromptException: unable to append prompt: Vietnamese\Loichao.wav; nested exception is:
java.io.IOException: file not found: Vietnamese\Loichao.wav
344390: Apr 01 15:10:42.398 ICT %MIVR-LIB_MEDIA-3-EXCEPTION:com.cisco.prompt.UndefinedPromptException: unable to append prompt: Vietnamese\Loichao.wav; nested exception is:
344391: Apr 01 15:10:42.398 ICT %MIVR-LIB_MEDIA-3-EXCEPTION: java.io.IOException: file not found: Vietnamese\Loichao.wav
344392: Apr 01 15:10:42.398 ICT %MIVR-LIB_MEDIA-3-EXCEPTION: at com.cisco.prompt.FilePrompt.appendTo(FilePrompt.java:229)
344393: Apr 01 15:10:42.398 ICT %MIVR-LIB_MEDIA-3-EXCEPTION: at com.cisco.prompt.DocumentPrompt.appendTo(DocumentPrompt.java:264)
344394: Apr 01 15:10:42.398 ICT %MIVR-LIB_MEDIA-3-EXCEPTION: at com.cisco.prompt.ConcatenatedPrompt.appendTo(ConcatenatedPrompt.java:169)
344395: Apr 01 15:10:42.399 ICT %MIVR-LIB_MEDIA-3-EXCEPTION: at com.cisco.wf.cmt.dialogs.CMTDialogImpl.appendPrompt(CMTDialogImpl.java:165)
344396: Apr 01 15:10:42.399 ICT %MIVR-LIB_MEDIA-3-EXCEPTION: at com.cisco.wf.cmt.dialogs.CMTDialogImpl.playCompositePrompt(CMTDialogImpl.java:140)
344397: Apr 01 15:10:42.399 ICT %MIVR-LIB_MEDIA-3-EXCEPTION: at com.cisco.wf.cmt.dialogs.CMTDialogImpl.playInitialPrompt(CMTDialogImpl.java:110)
344398: Apr 01 15:10:42.399 ICT %MIVR-LIB_MEDIA-3-EXCEPTION: at com.cisco.wf.cmt.dialogs.CMTDialogImpl.playPrompt(CMTDialogImpl.java:92)
344399: Apr 01 15:10:42.399 ICT %MIVR-LIB_MEDIA-3-EXCEPTION: at com.cisco.wf.cmt.dialogs.CMTSimpleRecognitionDialogImpl.dialogLoop(CMTSimpleRecognitionDialogImpl.java:109)
344400: Apr 01 15:10:42.399 ICT %MIVR-LIB_MEDIA-3-EXCEPTION: at com.cisco.wf.cmt.dialogs.CMTSimpleRecognitionDialogImpl.run(CMTSimpleRecognitionDialogImpl.java:87)
344401: Apr 01 15:10:42.399 ICT %MIVR-LIB_MEDIA-3-EXCEPTION: at com.cisco.app.impl.ApplicationManagerImpl$TaskImpl$ActionImpl.run(ApplicationManagerImpl.java:7757)
344402: Apr 01 15:10:42.399 ICT %MIVR-LIB_MEDIA-3-EXCEPTION: at com.cisco.app.impl.ApplicationManagerImpl$TaskImpl.doInterruptible(ApplicationManagerImpl.java:7560)
344403: Apr 01 15:10:42.399 ICT %MIVR-LIB_MEDIA-3-EXCEPTION: at com.cisco.wf.dialog.DialogObjectImpl.invoke(DialogObjectImpl.java:632)
344404: Apr 01 15:10:42.399 ICT %MIVR-LIB_MEDIA-3-EXCEPTION: at com.cisco.wf.steps.ivr.MenuStep.execute(MenuStep.java:394)
344405: Apr 01 15:10:42.399 ICT %MIVR-LIB_MEDIA-3-EXCEPTION: at com.cisco.wfframework.obj.WFBeanStep.executeImpl(WFBeanStep.java:141)
344406: Apr 01 15:10:42.399 ICT %MIVR-LIB_MEDIA-3-EXCEPTION: at com.cisco.wfframework.obj.WFStep.execute(WFStep.java:174)
344407: Apr 01 15:10:42.399 ICT %MIVR-LIB_MEDIA-3-EXCEPTION: at com.cisco.wfframework.obj.WFWorkflowTask.executeStep(WFWorkflowTask.java:494)
344408: Apr 01 15:10:42.399 ICT %MIVR-LIB_MEDIA-3-EXCEPTION: at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.executeStep(WFEngineWorkflowTask.java:122)
344409: Apr 01 15:10:42.399 ICT %MIVR-LIB_MEDIA-3-EXCEPTION: at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.executeStep(WFWorkflowAppDebugTaskWrapper.java:416)
344410: Apr 01 15:10:42.399 ICT %MIVR-LIB_MEDIA-3-EXCEPTION: at com.cisco.wfframework.obj.WFWorkflowTask.execute(WFWorkflowTask.java:360)
344411: Apr 01 15:10:42.399 ICT %MIVR-LIB_MEDIA-3-EXCEPTION: at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.execute(WFEngineWorkflowTask.java:77)
344412: Apr 01 15:10:42.399 ICT %MIVR-LIB_MEDIA-3-EXCEPTION: at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.execute(WFWorkflowAppDebugTaskWrapper.java:736)
344413: Apr 01 15:10:42.399 ICT %MIVR-LIB_MEDIA-3-EXCEPTION: at com.cisco.wfframework.engine.core.TaskManager.runTaskNormally(TaskManager.java:416)
344414: Apr 01 15:10:42.399 ICT %MIVR-LIB_MEDIA-3-EXCEPTION: at com.cisco.wfframework.engine.core.TaskManager.runTask(TaskManager.java:371)
344415: Apr 01 15:10:42.399 ICT %MIVR-LIB_MEDIA-3-EXCEPTION: at com.cisco.wfframework.engine.core.Invoker.invoke(Invoker.java:85)
344416: Apr 01 15:10:42.399 ICT %MIVR-LIB_MEDIA-3-EXCEPTION: at com.cisco.app.impl.ApplicationManagerImpl$TaskImpl.subinvoke(ApplicationManagerImpl.java:4658)
344417: Apr 01 15:10:42.399 ICT %MIVR-LIB_MEDIA-3-EXCEPTION: at com.cisco.app.impl.ApplicationManagerImpl.subinvoke(ApplicationManagerImpl.java:2204)
344418: Apr 01 15:10:42.399 ICT %MIVR-LIB_MEDIA-3-EXCEPTION: at com.cisco.app.Application.subinvoke(Application.java:276)
344419: Apr 01 15:10:42.399 ICT %MIVR-LIB_MEDIA-3-EXCEPTION: at com.cisco.wf.subsystems.ged125.ICMApplication.invokeWorkflow(ICMApplication.java:154)
344420: Apr 01 15:10:42.399 ICT %MIVR-LIB_MEDIA-3-EXCEPTION: at com.cisco.wf.subsystems.ged125.ICMApplicationTask.invokeWorkflow(ICMApplicationTask.java:684)
344421: Apr 01 15:10:42.400 ICT %MIVR-LIB_MEDIA-3-EXCEPTION: at com.cisco.wf.subsystems.ged125.ICMApplicationTask.runScript(ICMApplicationTask.java:1382)
344422: Apr 01 15:10:42.400 ICT %MIVR-LIB_MEDIA-3-EXCEPTION: at com.cisco.wf.subsystems.ged125.ICMApplicationTask.execute(ICMApplicationTask.java:2468)
344423: Apr 01 15:10:42.400 ICT %MIVR-LIB_MEDIA-3-EXCEPTION: at com.cisco.app.impl.WFAppTaskWrapper.execute(WFAppTaskWrapper.java:291)
344424: Apr 01 15:10:42.400 ICT %MIVR-LIB_MEDIA-3-EXCEPTION: at com.cisco.wfframework.engine.core.TaskManager.runTaskNormally(TaskManager.java:416)
344425: Apr 01 15:10:42.400 ICT %MIVR-LIB_MEDIA-3-EXCEPTION: at com.cisco.wfframework.engine.core.TaskManager.runTask(TaskManager.java:371)
344426: Apr 01 15:10:42.400 ICT %MIVR-LIB_MEDIA-3-EXCEPTION: at com.cisco.wfframework.engine.core.TaskManager$RunnableTask.run(TaskManager.java:589)
344427: Apr 01 15:10:42.400 ICT %MIVR-LIB_MEDIA-3-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.runCommand(ExecutorStubImpl.java:690)
344428: Apr 01 15:10:42.400 ICT %MIVR-LIB_MEDIA-3-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:486)
344429: Apr 01 15:10:42.400 ICT %MIVR-LIB_MEDIA-3-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:762)
344430: Apr 01 15:10:42.400 ICT %MIVR-LIB_MEDIA-3-EXCEPTION: at EDU.oswego.cs.dl.util.concurrent.PooledExecutor$Worker.run(PooledExecutor.java:776)
344431: Apr 01 15:10:42.400 ICT %MIVR-LIB_MEDIA-3-EXCEPTION: at com.cisco.executor.impl.PooledExecutorStubImpl$1$WorkerImpl.run(PooledExecutorStubImpl.java:99)
344432: Apr 01 15:10:42.400 ICT %MIVR-LIB_MEDIA-3-EXCEPTION: at com.cisco.util.ThreadPoolFactory$ThreadImpl.run(ThreadPoolFactory.java:853)
344433: Apr 01 15:10:42.400 ICT %MIVR-LIB_MEDIA-3-EXCEPTION: nested stack trace is:
344434: Apr 01 15:10:42.400 ICT %MIVR-LIB_MEDIA-3-EXCEPTION: java.io.IOException: file not found: Vietnamese\Loichao.wav
344435: Apr 01 15:10:42.400 ICT %MIVR-LIB_MEDIA-3-EXCEPTION: at com.cisco.prompt.FilePrompt.appendTo(FilePrompt.java:229)
344436: Apr 01 15:10:42.400 ICT %MIVR-LIB_MEDIA-3-EXCEPTION: at com.cisco.prompt.DocumentPrompt.appendTo(DocumentPrompt.java:264)

Error when running a script using upsshell.exe

I have a simple custom script which is
Sub Test1()
Set fso= CreateObject("Scripting.filesystemobject")
Set ts = fso.CreateTextFile("D:\DATA\****\Outbox\Templates\Test.txt")
ts.writeline "hi"
End sub
When I am running it manually in workbench, the script runs fine but when I try to run it using upsshell.exe(command provided below)
D:\Oracle\MIDDLE~1\EPMSYS~1\products\FINANC~2\SHARED~1\upsShell.exe CustomScriptEx=****~admin~****~~****~D:\DATA\test\Outbox\Logs~Test1~1033~0
i get the following error
ERROR:
    Code............ 438
    Description..... [Script failure caused error]: Object doesn't support this property or method
    Procedure....... modupsShell.ExecuteCustomScriptEx
    Component....... upsShell
    Version......... 1112
    Process ID...... 292496
    Thread.......... 290292
IDENTIFICATION:
    User............ admin
    Domain..........
    Computer Name... *******
    App Name........ ****
PROCEDURE STEPS:
    1-Split Arguments
    2-Create Load balancer=*******
    3-Authenticate
    4-Get Next App Server
    5-Open App Server=*******
    6-Execute the script=Test1
    7-Step was not reached, a previous step failed
Any ideas on the error?

Hello Verdulken,
I have a few additional questions:
Does your application function correctly when running the LabVIEW operator interface you have created as a VI in the LabVIEW development environment (i.e. does this problem only occur when the LabVIEW operator interface is run as an executable)?
What is the error that you are receiving?
Regarding the VI that you open programmatically, do you open it in a visible manner (i.e. use the Show front panel when called option from VI Properties)?If so, do you also close this VI after it finishes (i.e. use the Close if originally closed option from VI Properties)?
Does the error occur on the step that calls this very same VI again later in the sequence?
Does your application function correctly if you use the development adapter for all of your calls?
Thank you in advance for this information,
Matt G.
National Instruments
Applications Engineering

Repeated External HD Failure - Please Please Please Help.

I am running a 2012 Mac Pro with Mountain Lion.
I have now had 3 external HD failures by it ejecting itself and never mounting back again.
All 3 External HD's have been used for my archiving my photo's and Lightroom Catalogs.
My current set up is running 3 HD's at once via a USB Hub, (1) Photo HD, (2) Back Up HD and (3) Time Machine HD. All 3 HD's are the same brand and model.
My Backup and Time Machine HD's are all fine and have never been a problem.
My Photo HD has failed 3 times. It ejects on it's own accord and then never mounts again. I do back up the files to my Backup drive so I have only lost a few days work, but WHY is it this same drive set up continues to eject and then never mount again. As it has happened 3 times, each time I have had to put in a brand new drive back in, I am totally confused and completely fed up with it all. Why is it only my photo drive that fails and dismounts.
I have backup my HD to my Backup drive and also to Crash Plan so not data has been lost, but WHY is it happening and to the same drive set up only.
If anyone has any suggestions why this is happening and better still a way to resolve it I would be eternally grateful as I am now worried about losing my photo work.
Regards
Matt

Wow. This sounds nasty. I don't want to lose photos either, so even though I don't have any ideas on the root cause, maybe I can help to make sure your photos are safe.
I also have a Mac Pro - it is the tower machine, right - not a laptop MacBookPro.
You are using an external USB hub? Why? Do you not have enough ports on the machine itself. My machine is fairly old, but it certainly has enough ports for this many external disks.
Why are you using USB disks? Macs tend to like Firewire better, which is what I use almost exclusively.
How many disks do you have inside the computer? Are all 4 internal disk bays full? If not, I'd suggest adding an internal disk for the master copy of your photos. It is faster than an external disk anyway, and likely more reliable.
I recently just purchased a USB3 card for my Mac Pro. Your's may already have USB3 ports. I'm using a 1-TB USB3 disk for my manual backup. I copy the photos from the master to this drive manually, so I know exactly what is on it. Then I keep this very small drive at another location. This is my backup of backups, so even if the Timemachine or other backups fail, I know I have the majority of my photos safe.
I'll follow up a bit more once I know more about your configuration.

Running Shell script from command line

Hi,
I am getting a Exception in thread "main" java.lang.NoClassDefFoundError: TestRuntime/java error when I run the following code on my linnux box...can anyone please help
import java.io.*;
public class TestRuntime {
        public static void main(String args[]) {
                Runtime runtime = Runtime.getRuntime(); //get runtime information
        try {
                        Process Child = runtime.exec("/usr/bin/ksh"); // execute command
                        BufferedWriter outCommand = new BufferedWriter(new OutputStreamWriter(Child.getOutputStream()));
                        outCommand.write("/home/mypath/tesh.csh");
                        outCommand.flush();
                        try {
                                Child.waitFor(); // wait for command to complete
                        } catch (InterruptedException e) { // handle waitFor failure
                                System.out.println("ERROR: waitFor failure");
                                System.exit(10); // exit application with exit code 10
                } catch (IOException e) { // handle exec failure
                        System.out.println("ERROR: exec failure" + e);
                        System.exit(11); // exit application with exit code 11
}

If I'm reading your code correctly, you're starting a Korn shell session, then executing your C shell script as if you were at at the session window's prompt. If that is correct, you haven't caused your standard out (stdout) to hit ENTER yet. I'm not an expert, but I hope this works for you.
Your code:
Process Child = runtime.exec("/usr/bin/ksh"); // execute command
                        BufferedWriter outCommand = new BufferedWriter(new OutputStreamWriter(Child.getOutputStream()));
                        outCommand.write("/home/mypath/tesh.csh");
                        outCommand.flush();I think you need to enter one extra line before the flush():
Process Child = runtime.exec("/usr/bin/ksh"); // execute command
                        BufferedWriter outCommand = new BufferedWriter(new OutputStreamWriter(Child.getOutputStream()));
                        outCommand.write("/home/mypath/tesh.csh");
                        outCommand.newLine(); // hit ENTER
                        outCommand.flush();P.S. If you're running this script and your Java program from the same UNIX machine, you could just execute the shell script inside the runtime.exec() call.

Unexpected error when running Python scripts?

I always get this crash when I try to run python scripts. Anyone know what is causing this or how to fix it?
Process:         Python [8022]
Path:            /System/Library/Frameworks/Python.framework/Versions/2.7/Resources/Python.app/C ontents/MacOS/Python
Identifier:      Python
Version:         2.7.2 (2.7.2)
Code Type:       X86-64 (Native)
Parent Process: ??? [1]
User ID:         501
Date/Time:       2012-11-23 05:13:46.990 -0700
OS Version:      Mac OS X 10.8.2 (12C60)
Report Version: 10
Interval Since Last Report:          62859 sec
Crashes Since Last Report:           6
Per-App Crashes Since Last Report:   4
Anonymous UUID:                      9A83E25A-0D91-6DC9-960B-E7126A515A89
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x00007faa1b19ad5e
VM Regions Near 0x7faa1b19ad5e:
    MALLOC_TINY            00007faa1b000000-00007faa1b100000 [ 1024K] rw-/rwx SM=COW
-->
    MALLOC_SMALL           00007faa1b800000-00007faa1c800000 [ 16.0M] rw-/rwx SM=COW
Application Specific Information:
*** single-threaded process forked ***
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0   libsystem_c.dylib                       0x00007fff87fafde1 tiny_free_list_add_ptr + 112
1   libsystem_c.dylib                       0x00007fff87fb354e tiny_malloc_from_free_list + 1078
2   libsystem_c.dylib                       0x00007fff87fb3ad8 szone_malloc_should_clear + 971
3   libsystem_c.dylib                       0x00007fff87fa6153 malloc_zone_malloc + 71
4   libsystem_c.dylib                       0x00007fff87fa6c61 realloc + 82
5   org.python.python                       0x00000001065e6ac9 0x10658b000 + 375497
6   org.python.python                       0x00000001065e4b23 0x10658b000 + 367395
7   org.python.python                       0x00000001065e6646 0x10658b000 + 374342
8   org.python.python                       0x00000001065a4494 PyEval_EvalFrameEx + 8967
9   org.python.python                       0x00000001065a2147 PyEval_EvalCodeEx + 1934
10 org.python.python                       0x00000001065dbd7a 0x10658b000 + 331130
11 org.python.python                       0x000000010659a6c6 PyObject_Call + 97
12 org.python.python                       0x00000001065b79bf 0x10658b000 + 182719
13 org.python.python                       0x000000010659a6c6 PyObject_Call + 97
14 org.python.python                       0x00000001065a8018 PyEval_CallObjectWithKeywords + 177
15 org.python.python                       0x00000001065ba46e PyCodec_Encode + 78
16 org.python.python                       0x0000000106633978 PyUnicodeUCS2_AsEncodedString + 141
17 org.python.python                       0x00000001065c232f 0x10658b000 + 226095
18 org.python.python                       0x00000001065c0c91 0x10658b000 + 220305
19 org.python.python                       0x00000001065bfc43 0x10658b000 + 216131
20 org.python.python                       0x00000001065bff0d PyArg_ParseTuple + 143
21 _socket.so                              0x0000000106b2c7f3 0x106b28000 + 18419
22 _socket.so                              0x0000000106b2b743 0x106b28000 + 14147
23 org.python.python                       0x00000001065a2f72 PyEval_EvalFrameEx + 3557
24 org.python.python                       0x00000001065a2147 PyEval_EvalCodeEx + 1934
25 org.python.python                       0x00000001065dbd7a 0x10658b000 + 331130
26 org.python.python                       0x000000010659a6c6 PyObject_Call + 97
27 _functools.so                           0x00000001068d34a2 0x1068d2000 + 5282
28 org.python.python                       0x000000010659a6c6 PyObject_Call + 97
29 org.python.python                       0x00000001065a478d PyEval_EvalFrameEx + 9728
30 org.python.python                       0x00000001065a2147 PyEval_EvalCodeEx + 1934
31 org.python.python                       0x00000001065a88df 0x10658b000 + 121055
32 org.python.python                       0x00000001065a463a PyEval_EvalFrameEx + 9389
33 org.python.python                       0x00000001065a2147 PyEval_EvalCodeEx + 1934
34 org.python.python                       0x00000001065a88df 0x10658b000 + 121055
35 org.python.python                       0x00000001065a463a PyEval_EvalFrameEx + 9389
36 org.python.python                       0x00000001065a8869 0x10658b000 + 120937
37 org.python.python                       0x00000001065a463a PyEval_EvalFrameEx + 9389
38 org.python.python                       0x00000001065a2147 PyEval_EvalCodeEx + 1934
39 org.python.python                       0x00000001065a19b3 PyEval_EvalCode + 54
40 org.python.python                       0x00000001065ddc70 0x10658b000 + 339056
41 org.python.python                       0x00000001065ddd3c PyRun_FileExFlags + 165
42 org.python.python                       0x00000001065dd726 PyRun_SimpleFileExFlags + 410
43 org.python.python                       0x0000000106601e27 Py_Main + 2715
44 libdyld.dylib                           0x00007fff8fe447e1 start + 1
Thread 1:: Dispatch queue: com.apple.libsystem_network
0   libsystem_c.dylib                       0x00007fff87fb32dd tiny_malloc_from_free_list + 453
1   libsystem_c.dylib                       0x00007fff87fb3ad8 szone_malloc_should_clear + 971
2   libsystem_c.dylib                       0x00007fff87fa6153 malloc_zone_malloc + 71
3   libsystem_c.dylib                       0x00007fff87fa6ba7 malloc + 41
4   libsystem_c.dylib                       0x00007fff8801026d tre_make_trans + 412
5   libsystem_c.dylib                       0x00007fff8800ff59 tre_ast_to_tnfa + 145
6   libsystem_c.dylib                       0x00007fff8800ff2f tre_ast_to_tnfa + 103
7   libsystem_c.dylib                       0x00007fff8800e30b tre_compile + 4627
8   libsystem_c.dylib                       0x00007fff8800c79f regncomp_l + 346
9   libsystem_c.dylib                       0x00007fff87f9b278 __asl_parse_time_block_invoke_0 + 151
10 libdispatch.dylib                       0x00007fff8a6ce0b6 _dispatch_client_callout + 8
11 libdispatch.dylib                       0x00007fff8a6ce041 dispatch_once_f + 50
12 libsystem_c.dylib                       0x00007fff87f9ad57 asl_parse_time + 61
13 libsystem_c.dylib                       0x00007fff87fa139a _asl_time_string + 72
14 libsystem_c.dylib                       0x00007fff87fa130e asl_msg_to_string_raw + 322
15 libsystem_c.dylib                       0x00007fff87f99c77 _asl_send_message + 1273
16 libsystem_c.dylib                       0x00007fff87f99412 _asl_lib_vlog + 513
17 libsystem_c.dylib                       0x00007fff87f86839 vsyslog + 107
18 libdispatch.dylib                       0x00007fff8a6d3cd1 _dispatch_log + 224
19 libdispatch.dylib                       0x00007fff8a6cfba0 _dispatch_update_kq + 430
20 libdispatch.dylib                       0x00007fff8a6cf9ee _dispatch_mgr_wakeup + 16
21 libdispatch.dylib                       0x00007fff8a6cee65 _dispatch_wakeup + 28
22 libdispatch.dylib                       0x00007fff8a6cee10 _dispatch_queue_push_list_slow2 + 33
23 libdispatch.dylib                       0x00007fff8a6ceecd _dispatch_wakeup + 132
24 libdispatch.dylib                       0x00007fff8a6cf027 _dispatch_resume_slow + 17
25 libxpc.dylib                            0x00007fff8ea12ff2 _xpc_connection_listen_for_reply + 198
26 libxpc.dylib                            0x00007fff8ea13ccf xpc_connection_send_message_with_reply + 122
27 libsystem_network.dylib                 0x00007fff9163bd8c __net_helper_get_settings_block_invoke_0 + 181
28 libdispatch.dylib                       0x00007fff8a6d1f01 _dispatch_call_block_and_release + 15
29 libdispatch.dylib                       0x00007fff8a6ce0b6 _dispatch_client_callout + 8
30 libdispatch.dylib                       0x00007fff8a6cf47f _dispatch_queue_drain + 235
31 libdispatch.dylib                       0x00007fff8a6cf2f1 _dispatch_queue_invoke + 52
32 libdispatch.dylib                       0x00007fff8a6cf1c3 _dispatch_worker_thread2 + 249
33 libsystem_c.dylib                       0x00007fff87f8fcab _pthread_wqthread + 404
34 libsystem_c.dylib                       0x00007fff87f7a171 start_wqthread + 13
Thread 2:
0   libsystem_kernel.dylib                  0x00007fff85af06d6 __workq_kernreturn + 10
1   libsystem_c.dylib                       0x00007fff87f8feec _pthread_workq_return + 25
2   libsystem_c.dylib                       0x00007fff87f8fcb3 _pthread_wqthread + 412
3   libsystem_c.dylib                       0x00007fff87f7a171 start_wqthread + 13
Thread 0 crashed with X86 Thread State (64-bit):
rax: 0x00000000000fffe0 rbx: 0x00000000000009ac rcx: 0x00007faa1b000000 rdx: 0x00007faa1b09ad80
rdi: 0x0000000106585000 rsi: 0x00000001066fea00 rbp: 0x00007fff5967ced0 rsp: 0x00007fff5967cec8
   r8: 0x000000000000003f   r9: 0x000007faa1b09ad8 r10: 0x00007faa1b0b6300 r11: 0x000000000000fffe
r12: 0x0000000000000002 r13: 0x00007faa1b09ad60 r14: 0x00000000066efffe r15: 0x00000001066fea00
rip: 0x00007fff87fafde1 rfl: 0x0000000000010202 cr2: 0x00007faa1b19ad5e
Logical CPU: 0
Binary Images:
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       0x10658b000 -        0x106698fff org.python.python (2.7.2 - 2.7.2) <B2E5B3C9-2D7C-37D7-B23D-84DEF8DDAF28> /System/Library/Frameworks/Python.framework/Versions/2.7/Python
       0x10689b000 -        0x10689efff operator.so (60.3) <16E539EB-683E-3BDF-83AA-77ED26146560> /System/Library/Frameworks/Python.framework/Versions/2.7/lib/python2.7/lib-dynl oad/operator.so
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    0x7fff8a704000 -     0x7fff8a750ff7 libauto.dylib (185.1) <73CDC482-16E3-3FC7-9BB4-FBA2DA44DBC2> /usr/lib/libauto.dylib
    0x7fff8ac23000 -     0x7fff8ac24fff libsystem_blocks.dylib (59) <D92DCBC3-541C-37BD-AADE-ACC75A0C59C8> /usr/lib/system/libsystem_blocks.dylib
    0x7fff8acf1000 -     0x7fff8adf3fff libcrypto.0.9.8.dylib (47) <74F165AD-4572-3B26-B0E2-A97477FE59D0> /usr/lib/libcrypto.0.9.8.dylib
    0x7fff8aeea000 -     0x7fff8b00292f libobjc.A.dylib (532.2) <90D31928-F48D-3E37-874F-220A51FD9E37> /usr/lib/libobjc.A.dylib
    0x7fff8b070000 -     0x7fff8b072fff com.apple.TrustEvaluationAgent (2.0 - 23) <A97D348B-32BF-3E52-8DF2-59BFAD21E1A3> /System/Library/PrivateFrameworks/TrustEvaluationAgent.framework/Versions/A/Tru stEvaluationAgent
    0x7fff8b112000 -     0x7fff8b113ff7 libsystem_sandbox.dylib (220) <3C3B03CF-C525-3CB3-8557-62E91B93AC95> /usr/lib/system/libsystem_sandbox.dylib
    0x7fff8ba1a000 -     0x7fff8ba1bff7 libdnsinfo.dylib (453.18) <E7595861-ECF9-336E-9901-BED2620FAA80> /usr/lib/system/libdnsinfo.dylib
    0x7fff8bbfa000 -     0x7fff8bc62ff7 libc++.1.dylib (65.1) <20E31B90-19B9-3C2A-A9EB-474E08F9FE05> /usr/lib/libc++.1.dylib
    0x7fff8c0fb000 -     0x7fff8c132ff7 libssl.0.9.8.dylib (47) <923945E6-C489-3406-903B-A362410753F8> /usr/lib/libssl.0.9.8.dylib
    0x7fff8cd20000 -     0x7fff8cd56fff libsystem_info.dylib (406.17) <4FFCA242-7F04-365F-87A6-D4EFB89503C1> /usr/lib/system/libsystem_info.dylib
    0x7fff8d244000 -     0x7fff8d249fff libcache.dylib (57) <65187C6E-3FBF-3EB8-A1AA-389445E2984D> /usr/lib/system/libcache.dylib
    0x7fff8ea07000 -     0x7fff8ea29ff7 libxpc.dylib (140.41) <FAC04D8B-680E-325F-8F0C-DD69859D0E01> /usr/lib/system/libxpc.dylib
    0x7fff8eadd000 -     0x7fff8eb2cff7 libcorecrypto.dylib (106.2) <CE0C29A3-C420-339B-ADAA-52F4683233CC> /usr/lib/system/libcorecrypto.dylib
    0x7fff8eb55000 -     0x7fff8eb57fff libquarantine.dylib (52) <4BE2E642-A14F-340A-B482-5BD2AEFD9C24> /usr/lib/system/libquarantine.dylib
    0x7fff8f0ec000 -     0x7fff8f0f2fff libmacho.dylib (829) <BF332AD9-E89F-387E-92A4-6E1AB74BD4D9> /usr/lib/system/libmacho.dylib
    0x7fff8fe42000 -     0x7fff8fe45ff7 libdyld.dylib (210.2.3) <F59367C9-C110-382B-A695-9035A6DD387E> /usr/lib/system/libdyld.dylib
    0x7fff8fe93000 -     0x7fff8fe95ff7 libunc.dylib (25) <92805328-CD36-34FF-9436-571AB0485072> /usr/lib/system/libunc.dylib
    0x7fff8fe96000 -     0x7fff8fe9dfff libcopyfile.dylib (89) <876573D0-E907-3566-A108-577EAD1B6182> /usr/lib/system/libcopyfile.dylib
    0x7fff9022f000 -     0x7fff90230fff libffi.dylib (18) <D20FE81C-271C-3446-ABC8-50B6A6F5BEA4> /usr/lib/libffi.dylib
    0x7fff904f0000 -     0x7fff9050bff7 libexpat.1.dylib (12) <95D59F1F-0A5C-3F33-BA97-26F7D796CE7A> /usr/lib/libexpat.1.dylib
    0x7fff908e2000 -     0x7fff908e3fff libDiagnosticMessagesClient.dylib (8) <8548E0DC-0D2F-30B6-B045-FE8A038E76D8> /usr/lib/libDiagnosticMessagesClient.dylib
    0x7fff90c13000 -     0x7fff90c14ff7 libremovefile.dylib (23.1) <DBBFAF35-AC78-3856-92F6-6E4FD9DF14A2> /usr/lib/system/libremovefile.dylib
    0x7fff912c0000 -     0x7fff912c6ff7 libunwind.dylib (35.1) <21703D36-2DAB-3D8B-8442-EAAB23C060D3> /usr/lib/system/libunwind.dylib
    0x7fff91562000 -     0x7fff915cbfff libstdc++.6.dylib (56) <EAA2B53E-EADE-39CF-A0EF-FB9D4940672A> /usr/lib/libstdc++.6.dylib
    0x7fff915cc000 -     0x7fff915ccfff libkeymgr.dylib (25) <CC9E3394-BE16-397F-926B-E579B60EE429> /usr/lib/system/libkeymgr.dylib
    0x7fff91635000 -     0x7fff91643ff7 libsystem_network.dylib (77.10) <0D99F24E-56FE-380F-B81B-4A4C630EE587> /usr/lib/system/libsystem_network.dylib
External Modification Summary:
Calls made by other processes targeting this process:
    task_for_pid: 0
    thread_create: 0
    thread_set_state: 0
Calls made by this process:
    task_for_pid: 0
    thread_create: 0
    thread_set_state: 0
Calls made by all processes on this machine:
    task_for_pid: 5843
    thread_create: 1
    thread_set_state: 0
VM Region Summary:
ReadOnly portion of Libraries: Total=67.5M resident=24.5M(36%) swapped_out_or_unallocated=43.0M(64%)
Writable regions: Total=66.6M written=11.4M(17%) resident=19.8M(30%) swapped_out=0K(0%) unallocated=46.8M(70%)
REGION TYPE                      VIRTUAL
===========                      =======
MALLOC                             55.5M
MALLOC guard page                    32K
STACK GUARD                        56.0M
Stack                              10.6M
VM_ALLOCATE                          20K
__DATA                             1924K
__LINKEDIT                         53.6M
__TEXT                             13.9M
__UNICODE                           544K
shared memory                        12K
===========                      =======
TOTAL                             192.0M
Model: MacBookAir4,2, BootROM MBA41.0077.B0F, 2 processors, Intel Core i7, 1.8 GHz, 4 GB, SMC 1.73f65
Graphics: Intel HD Graphics 3000, Intel HD Graphics 3000, Built-In, 384 MB
Memory Module: BANK 0/DIMM0, 2 GB, DDR3, 1333 MHz, 0x80AD, 0x484D54333235533642465238432D48392020
Memory Module: BANK 1/DIMM0, 2 GB, DDR3, 1333 MHz, 0x80AD, 0x484D54333235533642465238432D48392020
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xE9), Broadcom BCM43xx 1.0 (5.106.98.81.22)
Bluetooth: Version 4.0.9f33 10885, 2 service, 18 devices, 1 incoming serial ports
Network Service: Wi-Fi, AirPort, en0
Serial ATA Device: APPLE SSD SM256C, 251 GB
USB Device: hub_device, 0x0424 (SMSC), 0x2513, 0xfd100000 / 2
USB Device: Internal Memory Card Reader, apple_vendor_id, 0x8404, 0xfd110000 / 3
USB Device: FaceTime Camera (Built-in), apple_vendor_id, 0x850a, 0xfa200000 / 3
USB Device: hub_device, 0x0424 (SMSC), 0x2513, 0xfa100000 / 2
USB Device: Apple Internal Keyboard / Trackpad, apple_vendor_id, 0x024c, 0xfa120000 / 5
USB Device: BRCM20702 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0xfa110000 / 4
USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x821f, 0xfa113000 / 8

I guess you could say Cheetah is in stable release since 2010 as that was when it was last updated. Python has changed considerably since then.
Pypl.org shows a list of available packages by ascending Python version. By the time one looks for Cheetah support in Python 2.6, it is strictly Linux. In the Python 2.7 section, there is no Cheetah package listed at all.
In my estimation, development on Cheetah has been abandoned, and it remains incompatible with Python 2.7.2 as installed on OS X. You should abandon Cheetah. Look at Jinja2, or Django.
OS X still uses Python scripts for some system activity. If the system version of Python gets messed up with an incompatible module, these system python scripts are compromised too.
Seriously, look at Pythonbrew. It allows you to create full-blown Python installs and switch between versions and virtual environments.

Install of Flash 10 failing - "run preflight script" - Mac OS X 10.5.6

I tried to install Flash 10 - and it asks me to close the "Dashboard Client" of Mac OS X and after I click close on the flash install window, the installation fails. A message says that the failure occurs during "run preflight script" and to contact the software developer.
Has anyone else had this problem? Any fixes or way around it?!

Got the problem as well, a little bit frustrating, i have the problem with BOTH flash 10 and photoshop elements 3 why isn't adobe willing to help us? I think this is quite dissapointing when you take into account the software costs ±$100 I also have Mac OSX 10.5.7
HELP?

Run External Script Failure

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