Run-time error '-2147024894 (80070002)': in Word 2007

Question

Can anyone help with this error?
Getting runtime error in Word 2007 when click Login from the Add-Ins tab. Further error message is: File or assembly name TBXDOUtilities, or one of its dependencies, was not found.
I found earlier posts about this error but they are 2 years old and no clear resolution. Has anyone run into this error recently or have any ideas on a solution?
Thank you.
Edited by: user710246 on Dec 29, 2009 9:50 AM

Answer 1

Please re-install BIP desktop with the following steps.
1. Uninstall BIP desktop from control->Add or remove programs.
2. Open explorer and go to "C:\WINDOWS\assembly".
3. Check if the assemblies which start with "TB" don't remain there.
4. Please open the MS Word startup directory and check there is no file there. The directory is normally the following.
XP:
C:\Documents and Settings\<user name>\Application Data\Microsoft\Word\STARTUP
Vista:
C:\Users\<user name>\AppData\Roaming\Microsoft\Word\STARTUP
5. Open MS Word and check if you don't see the BIP tool bar.
-> If you see it, please move Normal.dot to another directory and try again.
6. Please check that the OS user you use has an administrator privilege.
7. Please go to Control Panel -> Add or Remove programs and check if the followings have been installed.
Shared Add-in Extensibility Update for Microsoft .NET Framework 2.0 (KB908002)
Shared Add-in Support Update for Microsoft .NET Framework 2.0 (KB908002)
8. Install BIP Desktop again