Run time error when trying to complete a build
Hi,
I'm running a copy of CS5 Master Collection on a Windows 7 64 bit PC and using Encore to build an interactive DVD. I have been using the program for about a year and had no problems however this week I have been unable to complete a build.
When I set the program to run a build, it spends a long time (over an hour) building motion menus, then moves on to 'Transcoding' and at some point in this process I will get a "C++ Run Time" error message and I am forced to shut down the program and start again.
I have tried building both a DVD Disk and a DVD image but both have the same result. I have also set the assets files to 'Dont transcode' in the project bin however this does not make any difference.
Can anyone suggest anything else I could do?
Thanks
Chris
Hi,
Many thanks for the advice. I wanted to give you a bit more information.
I have just attempted another build using 'Run as Administrator' ( to rule it out) however it has come up with the same message at the same point.
The message is as follows:
Microsoft Visual C++ Runtime Library
Runtime Error!
Program:C:\...
This application has requested the Runtime to terminate it in an unusual way
Please contact the application's support team for more information.
To answer your questions: I am not using Dynamic Link or Premiere Pro for this project. The video files I have imported were created in either 3D Max or Aftereffects. These files were rendered as lossless AVI's and then we used Sorensen Squeeze to convert them all into DVD native MPEG2 files. The audio files we are using were converted to DVD native audio files (MPEG2 audio) in Aftereffects.
We did this in an effort to ensure a high standard of quality.
Regarding the kind of files - we are giving encore the MPEG2 video files, MPEG2 audio files and PSD menus.
One other thing to mention - the error comes up at the same point each time I try a build. The progress screen on encore says 'Transcoding' however we have set all of the files to 'Don't Transcode' - this seemed strange to me however I could be wrong.
We do have some long file names in the project so I may have to amend these however I wanted to see if you could suggest anything else first.
Thanks again,
Chris
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