Rundll32 error when trying to print in colour, or trying to change/configure print settings.

Hey there,
I just got a new Windows 8.1 computer.  I could print fine for a few days with my HP CP1215 in color.  Then I changed it default to grayscale, and when I went to change it back, it told me the driver is not installed.  I reinstalled the driver, and went to Properties, and it says RUNDLL32 ERROR.
Then it says the driver isn't installed.
And then I start all over again.
Please help.

Hi Divechickie,
Welcome to the HP Forums, I hope you enjoy your experience!
I understand you are getting a error when trying to open the printer properties on Win 8.1 after reinstalling the printer driver. I will be happy to help you.
If you are using the Windows built in driver then I would download and run the HP Color Laserjet Plug and Play Package. HP Color LaserJet CP1215 Printer Drivers.
If that doesn't work you could do a system restore back to when everything was working properly.
How to refresh, reset, or restore your PC.
Hope this resolves your issue.
Thank you for posting on the HP Forums.
Have a wonderful day!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

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