Running adobe acrobat xi pro for 1st time stuck on sign-in

I have successfully installed Adobe Acrobat XI Pro on windows 7 and created an Adobe User ID.
When I try to run the program, when asked to enter log-in details, I enter these and then the program appears to load but gets stuck on the sign-in page.

is your acrobat part of a cc subscription?
if so, sign out and then sign back in to your cc desktop app using the same adobe id used to subscribe, Sign out, Sign in | Creative Cloud Desktop app

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