Running Creative Cloud apps after System Restore

I got Creative Cloud yesterday and I'm totally psyched. I downloaded several of the apps in the Application Manager. Once they were done, I hit the "run app" button next to Photoshop to make sure it was working. It worked perfectly, so I went to bed.
This morning I turned on my computer and it didn't start because a Windows update that I installed while shutting down last night was apparently poison for my computer. I had to recover from a system restore point that had been created several weeks before Creative Cloud was installed.
Now I'm not sure how to start or install any of the Creative Cloud programs. In the Application Manager, it says all the programs I'm interested in are installed, so I can't re-download them, and there's no "run app" button there any longer. And in the Program Files on my computer, even though there are now several CS6 files, for the life of me I can't find any of the .exe files that will actually run the programs.
How do I open these programs?

I fixed it, but it involved three calls with Adobe support that added up to around 6 hours... in the end, we had to use a special Adobe Suite remover program to totally scrub my system of anything Adobe. When that was done, we were able to install most of the programs, but not Muse or Acrobat. To get Acrobat to work, we had to use another special Acrobat remover tool, then we had to create another administrator on my computer and use the new account to install Acrobat from there using a direct download of the program, instead of the Application Manager. To install Muse, we figured out that we could just download the trial from the Adobe site and just install it that way - again, as opposed to installing it from the Application Manager. So now everything works, but the Application Manager still doesn't recognize that Acrobat or Muse are installed - it still has the "install" button next to their names. The support guy said I should still be getting updates, but that he'll check up with me in another week or so to see if that is indeed the case.
Good luck Gravity6.

Similar Messages

Reinstalling Creative Cloud apps after system rstore

I had to perform system restore on my Windows 8.1 laptop. Now when I try to reinstall my CC apps, I don't have the option in the Creative Cloud download manager i.e. the area where 'Apps' should be is blank. Is there a solution to this?

BLANK Cloud Screen http://forums.adobe.com/message/5484303 may help
-and step by step http://forums.adobe.com/thread/1440508?tstart=0
-and http://helpx.adobe.com/creative-cloud/kb/blank-white-screen-ccp.html
or
Sign out of your account... Uninstall... run the Cleaner...
-Restart your computer... Sign in to your account... Reinstall
-using the cleaner after uninstalling and before reinstalling is needed
-http://helpx.adobe.com/creative-cloud/help/install-apps.html (and uninstall)
-http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html

How do i reinstall creative cloud apps after I had to do a windows 8 system restore?

how do i reinstall creative cloud apps after I had to do a windows 8 system restore?
the application manager says all of these apps are updated, but they are not accessible on my laptop

Uchinan please try running the uninstallers in the Programs & Features control panel to see if it is restores your ability to reinstall within the Adobe Application Manager.

Can I run Creative Cloud apps on my new iPad Air?

Can I run Creative Cloud apps on my new iPad Air?

No, the applications only run on Windows and Mac OS X.
Only the Touch apps PS Touch and Ideas will run on the iPad.
You can see the System Requirements for each of the applications from the Download Center page at https://creative.adobe.com/products. Just click on an application and from that application's page choose the System Requirements link.

We have two users that have been using Creative Cloud for almost a year. Recently, sometime in the last 4ish weeks, the users can no longer run Creative Cloud apps. (Yes, our subscription is paid.) Error simply says administrator access is required

We have two users that have been using Creative Cloud for almost a year. Recently, sometime in the last 4ish weeks, the users can no longer run Creative Cloud apps. (Yes, our subscription is paid.) Error simply says administrator access is required to install. The apps have already been installed. The users cannot run them unless they are in the local admin group.Using "Run as admin" does not work. It gives the same error.
I have opened a case with adobe support and was basically told to suck it up and put the users in the admin group. Actually, what was said was that it is "mandated that the users have administrative rights".
There are a couple of things wrong with this. It was working for both users until recently - a recent required creative cloud update. The users have never been local admins yet the apps were working (poorly, but working).
We are in an enterprise environment and users simply do not have administrative rights on the computers.
I have changed permissions on all adobe folders, granting users or authenticated users modify or full control rights, did the same in whatever Adobe registry HKLM keys I could find. Nothing has allowed the users to run the apps - unless they are put in the local admin group.
Someone has to have a fix for this. Adobe apps have proved to have far too many vunerabilities to even entertain the idea of elevating user rights. I can't imagine that enterprise environments are allowing this.
Any help or suggestions are greatly appreciated.

Jeff,
Thank you for your response. The users in question are "standard" domain users. We do not reduce users permissions below the standard level.
The apps do not load with their current standard user permissions.
The thing that makes this odd, is that up until recently they did this issue with cloud apps. The only way I can make it work for them now is to put them in the local administrator group on their pc's - which is not going to happen.
This is what they now see. As I said before, this was not a problem up until recently they would see all their available apps. If I put them in the local admin group the apps are listed without having to install. Everything is there, just not accessible to the user.

Procedures to re-install Creative Cloud apps after from Win 7 to Win 8 Upgrade

I'm planning to upgrade my PC to from Win 7 64 bit to Win 8 64 bit. I currently have Creative Cloud apps installed on the Win 7 PC. I will have to reinstall all apps after the upgrade to Win 8. Before doing the upgrade, should I deactivate all Creative Cloud apps under Win 7 or will the software recognize that I'm on the same PC when I go to re-install my apps? So, same physical PC, but different operating systems.
Thank you

Certainly.
When you install the operating system that you are licensed for, the installer will not require you to manually input a 25 character activation license key.
Any HP notebook manufactured from 2011 has been using the SLP method. That is why you don't see a Microsoft Certificate of Authenticity with the 25 character activation license key anywhere on the notebook.
****Please click on Accept As Solution if a suggestion solves your problem. It helps others facing the same problem to find a solution easily****
2015 Microsoft MVP - Windows Experience Consumer

Running CREATIVE CLOUD app?¿

hi, i am a CC suscriber
so since yesterday i'm in trouble to run de CC app...
it seems to work, so ask for my id and password
starts thinking about it
and then it show me the message you close your session,...
again and again...
i've tryed to unistall an install but the problem persists...
how could i fix it?¿?¿
thanks!!!

Please check :
http://helpx.adobe.com/creative-cloud/kb/creative-cloud-app-doesnt-open.html
http://helpx.adobe.com/creative-suite/kb/troubleshoot-creative-cloud-installation-download .html
Hope it helps.
Regards
Rajshree

Missing Apps after System restore

Yesterday I did a System Restore on my iPhone 3Gs and now all of my Apps are missing. After this I tried to do a Restore from backup again but I still have the same problem.
I don't have Sync Apps ticked in iTunes as if I do it will sync all apps and there is a mix of iPad and iPhone apps there. For some Apps there are separate iPad and iPhone versions and I'm not sure if this will cause any problems.
Is there a way to have the apps restored to the same folders they were in before? I know I can sync selected apps from iTunes but I spent a lot of time organising all of my apps into folders and I'm hoping to avoid having to do that again. When I tick "Sync Apps" but before actually going ahead iTunes shows 10 screens of Apps and none are in folders as they were before.
I thought that doing a restore from a backup that I did just before the restore would have restored the phone exactly as I had it before.
Thanks for any advice you can offer.

No iTunes content including 3rd party apps are included with your iPhone's backup. If you don't have Sync Apps selected under the Apps tab for your iPhone sync preferences with iTunes along with the apps selected below that you want available on your iPhone - which can be placed in folders with iTunes followed by a sync, iTunes does not know which apps you had installed on your iPhone. With Sync Apps selected along with the apps in your chosen folders, when restoring your iPhone with iTunes from your iPhone's backup, your iPhone will be restored in this regard. After restoring as a new iPhone or from the backup, this must be followed by a sync to re-transfer your selected iTunes content including 3rd party apps to your iPhone. What is selected under the Apps tab for your iPhone sync preferences will be pre-selected prior to the initial sync with iTunes after the restore, and the apps will be transferred back to the same folders as before. Your mistake in this process was not having Sync Apps selected under the Apps tab. With this selected, after downloading an app direct with your iPhone the app will be copied to your iTunes library automatically the first time you sync your iPhone with iTunes after doing so.
If there is an iPad only app that you select to be transferred to your iPhone, a warning message will be provided with the following sync indicating the app cannot be installed on your iPhone. You can create your app folders with iTunes followed by a sync.

Cannot run Creative Cloud apps on Win 8.1

I have installed Indesign and Photoshop apps (trail version) in Windows 8.1 but cannot start either apps. I have 8GB RAM. What is the issue? Thanks.

We can't really know. Your info is at best vague. Presumably something is blocking the activation system, so refer to this:
Sign in, activation, or connection errors | CS5.5 and later
Mylenium

New Creative Cloud apps see system as 32bit.

The title says it all. I installed PS CC this morning and it's only seeing 4gb RAM. I opened it and closed it a couple times and it saw my 16gb once. I thought all was well until I closed it and opened it again and it was back down to 4gb. Anybody else seeing this?
Here's my system info according to LR 5:
Lightroom version: 5.0 [907681]
Operating system: Windows 7 Business Edition
Version: 6.1 [7601]
Application architecture: x64
System architecture: x64
Logical processor count: 4
Processor speed: 3.9 GHz
Built-in memory: 16345.3 MB
Here's my info from CS6 64bit.
Adobe Photoshop Version: 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00) x64
Operating System: Windows 7 64-bit
Version: 6.1 Service Pack 1
System architecture: AMD CPU Family:15, Model:4, Stepping:3 with MMX, SSE Integer, SSE FP, SSE2, SSE3
Physical processor count: 4
Processor speed: 3906 MHz
Built-in memory: 16345 MB
Free memory: 9522 MB
Memory available to Photoshop: 14682 MB
Here's my info according to PS CC:
Adobe Photoshop Version: 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00) x32
Operating System: Windows 7 64-bit
Version: 6.1 Service Pack 1
System architecture: AMD CPU Family:15, Model:4, Stepping:3 with MMX, SSE Integer, SSE FP, SSE2, SSE3
Physical processor count: 4
Processor speed: 3906 MHz
Built-in memory: 16345 MB
And now Ilustrator CC:
OS: Windows
Version: 6.1
System Architecture: x86
Built-In Memory: 16345 MB
Application Folder:
C:\Program Files\Adobe\Adobe Illustrator CC (64 Bit)\Support Files\
^ I added the application Folder listed on Illustrator because I think it's great that it says my system is x86 but then but's the files in to a folder named 64bit.

I too have this issue with Photoshop CC 14.0 treats my machine as 32bit and limiting my RAM usage to 3.5gb not good and I have already uninstalled it until it is fixed.
Adobe Photoshop Version: 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00) x32
Operating System: Windows 7 64-bit
Version: 6.1 Service Pack 1
System architecture: Intel CPU Family:6, Model:10, Stepping:5 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, HyperThreading
Physical processor count: 4
Logical processor count: 8
Processor speed: 3190 MHz
Built-in memory: 12279 MB
Free memory: 3697 MB
Memory available to Photoshop: 3255 MB
Is this simply because the only Photoshop CC available right now is the 32bit version and the the 64bit version is still in development but nobody bothered to tell us?
Adobe?

Tablets that can run full Creative Cloud apps

I have heard that the Pro series of the surface tablets, is the only tablet on the market, that has the ability to run Creative Cloud apps.

The system requirements for Cloud apps include Windows 7, Windows 8 or Mac OS X 10.7+.
http://www.adobe.com/products/creativecloud/tech-specs.html
Surface Pro runs full Windows 8 so it can run Cloud apps providing it meets other tech specs.
See http://forums.adobe.com/thread/1272341

What tablet do you use with Creative Cloud / Apps?

Hello, I am look for a tablet to run Creative Cloud apps. Does anyone have first have experience? Comparing the iPad 2 Air to the Galaxy and possibly the Surface Pro (... but Surface that gets into a different price range). This would supplement my current desktop / laptop workflow.
Thanks! Dave

If I had the choice (and the cash), I'd probably go with the Surface Pro or the forthcoming Surface 3 (a budget-conscious version of the Surface Pro). The reason is because of full desktop app support like Photoshop CC and full access to your assets on Creative Cloud. You'd pretty much mirror your desktop experience with a little less power and be mobile.
I use a Google Nexus 7 2013 myself; it's great for what it is (as are most of Apple and Google's devices) and apps designed for it like Photoshop Touch are great on it. There's just one problem: It isn't desktop Photoshop.

Creative Cloud (app) crashes on startup after update

After the last update (which probably went wrong), creative cloud application (the menubar app) crashes on startup.
I've tried uninstalling (uninstaller stalls) and running Creative Cloud Cleanup Tool but to no avail.
Below I've included an excerpt of the crash report from the log (I could post the complete log report but that seems to cause troubles posting).
Anybody have any suggestions?
Process:         Creative Cloud [38993]
Path:            /Applications/Utilities/Adobe Creative Cloud/*/Creative Cloud.app/Contents/MacOS/Creative Cloud
Identifier:      com.adobe.acc.AdobeCreativeCloud
Version:         1.7.2.419 (???)
Code Type:       X86 (Native)
Parent Process: launchd [246]
Responsible:     Creative Cloud [38993]
User ID:         501
Date/Time:       2014-09-07 11:10:17.416 +0200
OS Version:      Mac OS X 10.9.4 (13E28)
Report Version: 11
Anonymous UUID: 6E543C7B-7F96-DDC0-12C2-F9018C309437
Crashed Thread: 39
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x00000000ab2ad4ca
VM Regions Near 0xab2ad4ca:
    Submap                 00000000a1911000-00000000a1a00000 [ 956K] r--/rwx SM=PRV process-only VM submap
--> Submap                 00000000a1a00000-00000000b0000000 [230.0M] r--/rwx SM=SHM machine-wide VM submap
    __UNICODE              00000000a5911000-00000000a5999000 [ 544K] r--/r-- SM=COW /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
Thread 0:: CrBrowserMain Dispatch queue: com.apple.main-thread
0   libsystem_kernel.dylib         0x97151f7a mach_msg_trap + 10
1   libsystem_kernel.dylib         0x9715116c mach_msg + 68
2   com.apple.CoreFoundation       0x913a0bf9 __CFRunLoopServiceMachPort + 169
3   com.apple.CoreFoundation       0x913a01d1 __CFRunLoopRun + 1393
4   com.apple.CoreFoundation       0x9139f9ea CFRunLoopRunSpecific + 394
5   com.apple.CoreFoundation       0x9139f84b CFRunLoopRunInMode + 123
6   com.apple.HIToolbox           0x929bab5d RunCurrentEventLoopInMode + 259
7   com.apple.HIToolbox           0x929ba8e2 ReceiveNextEventCommon + 526
8   com.apple.HIToolbox           0x929ba6bd _BlockUntilNextEventMatchingListInModeWithFilter + 92
9   com.apple.AppKit               0x972eb349 _DPSNextEvent + 1602
10 com.apple.AppKit               0x972ea870 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 119
11 com.apple.AppKit               0x972dd15c -[NSApplication run] + 727
12 libcef.dylib                   0x032c9287 0x2ec8000 + 4199047
13 libcef.dylib                   0x032c8d5c 0x2ec8000 + 4197724
14 libcef.dylib                   0x032fa3a1 0x2ec8000 + 4400033
15 libcef.dylib                   0x0331293e 0x2ec8000 + 4499774
16 libcef.dylib                   0x032f9ada 0x2ec8000 + 4397786
17 libcef.dylib                   0x0398675f 0x2ec8000 + 11265887
18 HEX.dylib                     0x02245a23 HEXMessageProcessor::runLoop(std::string const&) + 403
19 HEX.dylib                     0x02238743 0x2232000 + 26435
20 HEX.dylib                     0x0224b6ad HEXMessageProcessor::processMessage(std::string const&, std::string const&, ProcessMessageOutput&, MessageObject const&) + 77
21 HEX.dylib                     0x02236ef6 processMessage + 230
22 NXGCore.dylib                 0x00221eab ExternalGateway::sendMessageToApplet(MessageObject const&, MessageStruct const*, bool (**)(void const*), char const**) + 635
23 NXGCore.dylib                 0x00221a17 ExternalGateway::handleMessage(MessageObject const&, MessageStruct const*, bool (**)(void const*), char const**) + 151
24 NXGCore.dylib                 0x00222392 ExternalGateway::processMessageFromOutside(MessageStruct const*, bool (**)(void const*)) + 354
25 NXGCore.dylib                 0x0020b07a processMessage + 42
26 com.adobe.acc.AdobeCreativeCloud 0x00063938 0x5d000 + 26936
27 com.adobe.acc.AdobeCreativeCloud 0x00067661 0x5d000 + 42593
28 com.adobe.acc.AdobeCreativeCloud 0x0005ffd6 0x5d000 + 12246
29 com.adobe.acc.AdobeCreativeCloud 0x0005f093 0x5d000 + 8339
30 com.adobe.acc.AdobeCreativeCloud 0x00064038 0x5d000 + 28728
31 com.adobe.acc.AdobeCreativeCloud 0x0005ecd5 start + 53
Thread 39 Crashed:
0   libstdc++.6.dylib             0x9718d6c4 std::string::find(char const*, unsigned long, unsigned long) const + 14
1   com.adobe.AAM.AdobeUpdaterCoreFramework 0x0c9e2b9e ThreadGetAvailableUpdates::ThreadProc() + 16172
2   com.adobe.AAM.AdobeUpdaterCoreFramework 0x0c9e99a1 ESDThread<ThreadGetAvailableUpdatesStatus>::ESDThreadFunctorDelegate<ThreadGetAvailableUp datesStatus>::operator()() + 51
3   com.adobe.AAM.AdobeUpdaterCoreFramework 0x0c9e97c4 boost::detail::thread_data<ESDThread<ThreadGetAvailableUpdatesStatus>::ESDThreadFunctorDe legate<ThreadGetAvailableUpdatesStatus> >::run() + 22
4   com.adobe.AAM.AdobeUpdaterCoreFramework 0x0ca87b1b thread_proxy + 73
5   libsystem_pthread.dylib       0x90deb5fb _pthread_body + 144
6   libsystem_pthread.dylib       0x90deb485 _pthread_start + 130
7   libsystem_pthread.dylib       0x90df0cf2 thread_start + 34
Thread 40:
0   libsystem_kernel.dylib         0x97156b76 __semwait_signal + 10
1   libsystem_c.dylib             0x969e6fb7 nanosleep$UNIX2003 + 219
2   libsystem_c.dylib             0x969e6e62 usleep$UNIX2003 + 60
3   AppsPanelIL.dylib             0x0c3585c8 UpdaterCoreHelper::ProgressUpdatesCallback(bool) + 2248
4   AppsPanelIL.dylib             0x0c3573e3 0xc263000 + 1000419
5   AppsPanelIL.dylib             0x0c360d6c timerThread(void*) + 76
6   AppsPanelIL.dylib             0x0c39a950 threadProcHandlerMac(void*) + 48
7   libsystem_pthread.dylib       0x90deb5fb _pthread_body + 144
8   libsystem_pthread.dylib       0x90deb485 _pthread_start + 130
9   libsystem_pthread.dylib       0x90df0cf2 thread_start + 34
Thread 39 crashed with X86 Thread State (32-bit):
eax: 0x7d20ff10 ebx: 0x0cc8a6d8 ecx: 0x0cc8a6d8 edx: 0x0cc8a6d0
edi: 0x0c9dec83 esi: 0xab2ad4d6 ebp: 0xb6cad228 esp: 0xb6cad200
   ss: 0x00000023 efl: 0x00010286 eip: 0x9718d6c4   cs: 0x0000001b
   ds: 0x00000023   es: 0x00000023   fs: 0x00000023   gs: 0x0000000f
cr2: 0xab2ad4ca
Logical CPU:     7
Error Code:      0x00000004
Trap Number:     14
External Modification Summary:
Calls made by other processes targeting this process:
    task_for_pid: 3
    thread_create: 0
    thread_set_state: 0
Calls made by this process:
    task_for_pid: 0
    thread_create: 0
    thread_set_state: 0
Calls made by all processes on this machine:
    task_for_pid: 516725
    thread_create: 6
    thread_set_state: 0
VM Region Summary:
ReadOnly portion of Libraries: Total=251.6M resident=103.3M(41%) swapped_out_or_unallocated=148.3M(59%)
Writable regions: Total=328.1M written=28.3M(9%) resident=63.8M(19%) swapped_out=0K(0%) unallocated=264.3M(81%)
REGION TYPE                      VIRTUAL
===========                      =======
CG backing stores                  1484K
CG image                           2296K
CG raster data                       24K
CG shared images                    196K
CoreAnimation                      2432K
CoreAnimation (reserved)              8K        reserved VM address space (unallocated)
CoreServices                        128K
Foundation                            4K
IOKit                              5192K
IOKit (reserved)                     64K        reserved VM address space (unallocated)
Image IO                           4208K
Kernel Alloc Once                     4K
MALLOC                            159.3M
MALLOC (admin)                       48K
Memory Tag 242                       12K
OpenGL GLSL                        1280K
Stack                             195.2M
VM_ALLOCATE                        17.0M
WebKit Malloc                      1216K
__DATA                             17.3M
__IMAGE                             528K
__IMPORT                              4K
__LINKEDIT                         52.2M
__OBJC                             2504K
__PAGEZERO                            4K
__TEXT                            199.4M
__UNICODE                           544K
mapped file                       158.0M
shared memory                        68K
===========                      =======
TOTAL                             820.0M
TOTAL, minus reserved VM space    820.0M

A chat session where an agent may remotely look inside your computer may help
Creative Cloud chat support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html

Adobe Creative Cloud app doesn't run

Just tried to use my newly Adobe Creative Cloud app today after signing up for an Adobe creative cloud account. I have Mavrick Version 10.9.3 and I cannot run the application Adobe creative cloud app. Every time I run the program it starts to load and then exits immediately with no error. Talked to Adobe tech support was not able to resolve the problem. Anyone else having this problem?

I have a similar problem, my CC desktop app just shows the loading animation, usually crashing as well. I've tried reinstalling the app but nothing seems to be working.
Please post up if you find anything =)

Will Creative Cloud apps run on a laptop with an Intel Celeron N2820 processor?

I need to know if my Creative Cloud apps, specifically Photoshop, Illustrator and Dreamweaver, will run on a laptop with these specs:
Intel® Celeron® processor N2820
Features a 1MB cache and up to 2.39GHz processor speed.
4GB DDR3L memory
For multitasking power, expandable to 8GB.
Battery Type6-cell lithium-ion
Display TypeHigh-definition widescreen LED-backlit TFT with TruBrite technology (1366 x 768)
Screen Size (Measured Diagonally)15.6"
Cache Memory1MB
System Memory (RAM)4GB
System Memory (RAM) Expandable To8GB
Type of Memory (RAM)DDR3L
Hard Drive TypeSATA (5400 rpm)
Computer Hard Drive Size500GB
Optical DriveDouble-layer DVD±RW/CD-RW
Optical Drive SpeedsDrive speeds not specified
Direct-Disc LabelingNo
Digital Media Reader or SlotsYes, digital media card reader
GraphicsIntel® HD

Yes, it supports all the necessary features, it just won't be particularly speedy or smooth in resource-hungry programs like PS.
Mylenium

Running Creative Cloud apps after System Restore

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