Running Firefox 4.0 on Windows 7 crashes when opening - no solutions to date work and I cannot uninstall it.

I've tried going through all the solutions I can find including trying unlock my profile (parent.lock), or create a new profile (profile manager crashes too), opening it in safe mode (it won't - still crashes), running it as administrator (also crashes) and I cannot uninstall it (that crashes too). The Crash Reporter/Manager also crashes and locks up so I cannot submit this issue. I'm at a loss.

Hit CTRL+SHIFT+ESC to bring up Windows Task Manager, go to the Processes tab and look for '''firefox.exe''' If you find it, right click it and choose Kill Process.
What I suggest next is to perform a clean installation as follows:
* Go to [http://www.mozilla.com/en-US/firefox/fx/?ref=logo Download Firefox 4.0] and download a fresh installation file to the desktop. In this particular case, I'd recommend downloading the file with either IE8 or 9. Choose to save the file to your desktop when you see the prompt.
* Then go to Add/Remove Programs, scroll down to Mozilla Firefox and remove it, choosing to keep your bookmarks, customizations etc., (don't checkmark the box).
* Then reboot and delete the folder called Mozilla Firefox at this location: C:\Program Files\Mozilla Firefox
* Finally run the installation file you downloaded to the desktop earlier.
Your bookmarks, customizations etc., will be retained in a separate folder and will become available again once the reinstallation completes.
If you prefer to go back to the previous secure version which is 3.6.16, use this link instead: [http://www.mozilla.com/en-US/firefox/all-older.html Download Firefox v3.6.16] Otherwise the procedure is the same.

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Adobe Reader 9.x crashes when opening some pdf files that work fine with Adobe Reader 8.x

Adobe Reader 9 crashes when opening approximately 10% to 20% of the pdfs in my collection. The remaining 80% to 90% work without problems. The pdfs are launched by double-clicking the pdf file from Windows Explorer. The crashes occur with both v9.0 and v9.1. The pdfs that crash in v9.x work fine in older versions of Adobe Reader, such as v8.1.3. Furthermore, this behavior also occurs on all 3 virtual machine hosted on the same physical machine, with default Adobe Reader settings, for both v9.0 and v9.1. The virtual machines have little running in memory except standard Windows executables - i.e. they are fairly pristine. The operating systems for the virtual machines are XP SP3, XP SP2, and Windows Server 2003.
Error message info in all cases:
app=acrord32.exe
app version=9.1.0.163
module=jp2klib.dll
module version=2.0.0.2579
offset=0003277d
Operating system for real computer: XP SP3
CPU: 1333 MHz Athlon single core
RAM: 1 GB
To sum up, this problem happens on both a real computer running XP SP3, and also on all 3 virtual machines hosted on the same physical computer. I tried changing the Reader setting to not use hardware rendering, to no avail. I also tried various Data Execution Prevention settings in Windows, to no avail. All operating systems, the real and virtual ones, do not have problems with other programs that I use. I also tried a second machine with Adobe Reader v9.1 and the same exact problem pdfs, and had no issues. Thus, the problem happens on only one of the computers, but on the real and 3 virtual operating systems on that machine. There were no errors reported during any of the Reader installations. The virtual machines had no prior versions of Reader prior to Reader installation.

I did further testing of 10 single page pdf files which I created from a single book. All 5 pdf files with images crashed in Reader v9.1. 0 of the 5 pdf files without images crashed in Reader v9.1. Reader v8.1.4 crashes on none of the 10 pdfs. Note that the crash always occurs in jp2klib.dll, which according to the file property description is 'JPEG2000 Core Library', which deals with images. So it seems the issue is in Adobe's jp2klib.dll, in combination with the hardware/software that I have. I used Microsoft's DirectX Diagnostic Tool to test DirectX, including visual tests of DirectDraw and Direct3D - everything worked as expected with no issues detected. Some information about my hardware: Display drivers=Nvidia v84.21 Video card=GeForce FX 5200 with 128 MB RAM CPU=AMD Athlon (single core) System RAM=1024 MB in 3 DIMMs Further information about my hardware: (from the program System Information for Windows) Motherboard: Manufacturer=ASUSTeK Computer INC. Model=<A7V133> Version=REV 1.xx Chipset Vendor=VIA Technologies Inc Chipset Model=VT8363/5 KT133/KM133 System Controller South Bridge=82C686B PCI to ISA Bridge CPU=AMD Athlon Cpu Socket=Slot A / Socket A [SOCKET A] System Slots=5 PCI, 1 AGP OnBoard devices=<unknown> (Disabled) Promise PDC20265 Memory Summary: Location=System board or motherboard Maximum Capacity=1536 MBytes Memory Slots=3 Error Correction=None Use=System memory CPU Info: Number of CPU(s)=One Physical Processor / One Core / One Logical Processor Vendor=AuthenticAMD CPU Full Name=AMD Athlon CPU Name=AMD Athlon(tm) Processor CPU Code Name=Thunderbird Technology=0.18µ Platform Name=Slot A / Socket A Type=Original OEM processor FSB Mode=DDR Type ID=0 CPU Clock=1323.68 L2 Cache Speed=1323.68 MHz L2 Cache Speed=Full CPU Family / Model / Stepping=6 / 4 / 4 L1 I-Cache=64 KB L1 D-Cache=64 KB L2 Cache=256 KB RDMSR=00000000 00000000 00000000 00000000 MMX=Yes MMX+=Yes SSE=No SSE2=No SSE3=No SSE4A=No 3DNow!=Yes 3DNow!+=Yes DualCore=No HyperThreading=No AMD64=No NX=No VT=No PowerNow!=No LongHaul=No LongRun=No Architecture=x86 Video: AdapterCompatibility=NVIDIA AdapterDACType=Integrated RAMDAC AdapterRAM=128 MBytes Availability=3 Caption=NVIDIA GeForce FX 5200 ConfigManagerErrorCode=0 ConfigManagerUserConfig=false CurrentBitsPerPixel=32 CurrentHorizontalResolution=1280 CurrentNumberOfColors=4294967296 CurrentNumberOfColumns=0 CurrentNumberOfRows=0 CurrentRefreshRate=60 CurrentScanMode=4 CurrentVerticalResolution=1024 Description=NVIDIA GeForce FX 5200 DeviceID=VideoController1 DeviceSpecificPens=-1 DriverDate=20060309212900.000000-000 DriverVersion=6.14.10.8421 InfFilename=oem6.inf InfSection=nv4_NV3x InstalledDisplayDrivers=nv4_disp.dll MaxRefreshRate=75 MinRefreshRate=60 Monochrome=false Name=NVIDIA GeForce FX 5200 NumberOfColorPlanes=1 PNPDeviceID=PCI\VEN_10DEDEV_0322SUBSYS_91101462REV_A1\49AEDED500008 Status=OK VideoArchitecture=5 VideoMemoryType=2 VideoModeDescription=1280 x 1024 x 4294967296 colors VideoProcessor=GeForce FX 5200 BitsPerPel=32 DeviceName=NVIDIA GeForce FX 5200 DisplayFlags=0 DisplayFrequency=60 LogPixels=96 PelsHeight=1024 PelsWidth=1280 SettingID=NVIDIA GeForce FX 5200 SpecificationVersion=1025 BitsPerPixel=32 ColorPlanes=1 DeviceEntriesInAColorTable=-1 HorizontalResolution=1280 RefreshRate=60 VerticalResolution=1024 VideoMode=1280 by 1024 pixels, True Color, 60 Hertz Video Bios Version=Version 4.34.20.22.00 Video Bios Date=04/28/03 Name=GeForce FX 5200 Chip Type=GeForce FX 5200 DAC Type=Integrated RAMDAC Memory=128 MBytes BIOS: BIOS Version=ASUS - 30303031, Award Medallion BIOS v6.0, Award Plug and Play BIOS Extension v1.0A, Award Modular BIOS v6.0 BIOS Date=04/23/02 BIOS Web Page=http://www.award.com BIOS Vendor=Award Software, Inc. Version=ASUS A7V-133 ACPI BIOS Revision 1009 Release=04/23/2002 BIOS Size=256 KB Memory: Location=System board or motherboard Maximum Capacity=1536 MBytes Memory Slots=3 Error Correction=None Use=System memory Maximum Memory Module Size=1024 MBytes Device Set=DIMM 1 Device Locator=DIMM 1 Capacity=256 MBytes Memory Type=Synchronous DRAM Data Width=64 bits Form Factor=DIMM Total Width=72 bits Device Locator=DIMM 2 Capacity=256 MBytes Memory Type=Synchronous DRAM Data Width=64 bits Form Factor=DIMM Total Width=72 bits Device Locator=DIMM 3 Capacity=512 MBytes Memory Type=Synchronous DRAM Data Width=64 bits Form Factor=DIMM Total Width=72 bits

Findr window crashes when opening window for drives

When I click directly on two drive icons on my desktop (one is a system drive, the other only storage) the finder window for each opens, hangs briefly, then crashes, momentarily blanking the entire desktop. No running programs are effected. Fortunately, a partition on the system drive does open and from there I can navigate to the files I need.
Here is what I have tried so far to fix this:
--Deleted the finder.plist file
--Run repair permission and repair disk on all drives (from the install CD)
--Used the Utility Preferential treatment and delete suspect .plist files (associated with rarely used programs)
Any suggestions? Thanks.

Hi,
Glad that way works for you. I was checking my 3 external drives the way you did and 2 open nice but #3 does not at all (as it goes in to get the info first, but forgets to use the finder once it does), and this one is the clone. However, when I set the Finder to Always open Folders in a New Window (as I described in my earlier post) it starts the drive and then opens the Finder once it has the info... a few nano-seconds delay but it works. Now when I click the 3 drives one-by-one I have 3 Finder windows on the desktop, one for each one. Nice if I want to move some files from one to another, the window is already open. Faster then going to the File Menu and clicking New Finder Window and then clicking the drive. Hard to say how the program was wired, but I like it this way. Hope you are ok with it too.
Enjoy

Newly updated Firefox 3.6.4 keeps crashing when opened

I have recently updated my Firefox to the 3.6.4 version but every time that I try to open it, it loads but freezes and all I can do is close it. I've uninstalled and reinstalled but this has failed to help.
== User Agent ==
Mozilla/5.0 (Windows; U; Windows NT 6.0; en-US) AppleWebKit/531.22.7 (KHTML, like Gecko) Version/4.0.5 Safari/531.22.7

I had the same problem. Firefox just kept crashing all the time, probably because there is so much Flash content on the web.
I updated all of my plug-ins, I increased the timeout time, neither solution did anything.
So I downgraded to 3.6.3, and voila! Everything's back to normal. Definitely a problem with the upgrade.
For downgrading purposes:
http://ftp.mozilla.org/pub/mozilla.org/firefox/releases/

Photoshop CS5 64-bit crashes when opening an image; 32-bit works fine

This is a bit of a tricky problem, but if I start up Adobe Photoshop CS5 64-bit, it runs alright. But the second I choose an image and open it, I get "Photoshop has stopped working..." and Windows tries to find a solution.
However, the 32-bit version of PS CS5 works perfectly.
On my Mac Mini, however, which ONLY HAS Photoshop 64-bit (Creative Suite 5, Snow Leopard, latest updates), images open and edit fine.
On my PC, I also had this same exact problem with the 64-bit version of Photoshop CS4.
I read in a few forums that it might be a corrupt font, etc., but I have no idea why a corrupt font would be affecting how Photoshop 64-bit opens an image, especially if I don't even get a chance to edit the image or anything. The images I've been trying to update are JPEGs.
I have all of the updates installed on my PC regarding CS5. It's completely updated. I am really stuck. I'd like to be able to take advantage of the 64-bit technology and put that version of Photoshop to use, but I can't.
Thanks in advance. I'm willing to try anything at this point.

Here you go, copied straight from the event viewer console.
- System
- Provider
[ Name] Application Error
- EventID 1000
[ Qualifiers] 0
Level 2
Task 100
Keywords 0x80000000000000
- TimeCreated
[ SystemTime] 2010-06-18T23:34:23.000Z
EventRecordID 5587
Channel Application
Computer HPMC6645
Security
- EventData
Photoshop.exe
12.0.0.0
4bbc5b10
nvoglv64.dll
8.17.12.5715
4bf7176a
c0000005
00000000007459ce
1b24
01cb0f3eace58be5
I did my best to recreate it to look the way it looks in the console, so nothing should be confusing.
Also, @Chris Cox- I do have the most recent beta driver installed for my onboard graphics card, which is an Nvidia GeForce 6150SE, maybe that could be causing it. I will uninstall it and install the most recent recommended release from Nvidia's site.

Premiere Pro CS 5.5 crashes when opening certain projects. Others work.

Hey,
when opening two certain project PP starts to load but when the progress bar is full the program crashes with an error saying Premiere Pro doesn't work anymore.
Other projects can be opened like normal. I can also create a new project and premiere works.
Is there a problem with the project file? Can they be faulty? But I didn't change them for a few months. I also tried to open backupfiles of that project but it is the same problem. What else can be wrong?
The project is very complex, might this cause any problem? Or sth. in the cache, preview files?
Hopefully someone can help me out.
Regards,
Tui

That would certainly indicate that your "bad" projects are completely corrupt
When you create new projects (sorry, I don't have any other suggestion) you might also start a new work habit
At least every day, or after every "major" project step, do a SAVE AS to save a new project
Something like...
JoeVideo01
JoeVideo02
JoeVideo03
and so on... so if JoeVideo03 is somehow corrupted, you may go back to JoeVideo02 AND all of the auto-saves for that name to try and find a project that is from before the corruption happened

Photoshop CS4 Crashes When Opening Image - Other Adobe Programs Work

I'm at the end of my rope here.
The problem is (that has spontaneously occurred) is that Photoshop CS4 opens fine. I go to Open, select image, it loads it on screen for a few seconds ,and then I get this Photoshop has stop working and it closes out - no error codes or explanations.
I have updated.
I have reinstalled with a clean it all up program beforehand.
The Open GL drawing is disabled.
I have reset preferences.
Other Adobe programs (e.g., Premiere Pro) work fine.
Nothing particularly new or special done to computer except that I changed from AVG Antivirus to Microsoft Security Essentials.
Windows is updated (I'm Vista - 32bit).
Is the problem my driver (a NVDIA GeForce 6150 nforce 430)? It's updated to the current version, do I need to find the download for an older version and go back in time?
I have only 2GM in RAM (there's plenty of room on the hard drive btw), but I can't spend more money on this 3 yr + computer. Do I need to set my RAM preferences differently?
And I've not had this problem before, it's always worked.
To prevent me from losing my mind any further, any help would be appreciated.

If OpenGL drawing is disabled, then the video driver isn't too likely. Most of the problems in drivers show up with OpenGL drawing enabled.
But printer drivers and fonts can sometimes cause issues.
And there's always a chance that the video driver is failing at something simple (like drawing a menu or cursor).

Quicktime 7.7.6 for windows crashes when opening .MOV files

I am runing QuickTime V7.7.6 Pro on Windows 8.1 enterprise. I have a number of .MOV files I took using my iPhone 5. When I try to open the .MOV file (any .MOV file) QT crashes. If anyone can help I would appreciate it. I unfortunately could not find a Windows QuickTime community so I had to post here. Below is the crash information
Faulting application name: QuickTimePlayer.exe, version: 7.76.80.95, time stamp: 0x542daf0e
Faulting module name: QuickTimePlayer.dll, version: 7.76.80.95, time stamp: 0x542daefc
Exception code: 0xc0000409
Fault offset: 0x00005b6d
Faulting process id: 0x1f14
Faulting application start time: 0x01d07b0f8ad35f2a
Faulting application path: C:\Program Files (x86)\QuickTime\QuickTimePlayer.exe
Faulting module path: C:\Program Files (x86)\QuickTime\QuickTimePlayer.dll
Report Id: 2a15e8f5-e703-11e4-8261-f0def1dca1b3
Faulting package full name:
Faulting package-relative application ID:
Fault bucket , type 0
Event Name: BEX
Response: Not available
Cab Id: 0
Problem signature:
P1: QuickTimePlayer.exe
P2: 7.76.80.95
P3: 542daf0e
P4: QuickTimePlayer.dll
P5: 7.76.80.95
P6: 542daefc
P7: 00005b6d
P8: c0000409
P9: 00000000
P10:

This is interesting where I've received video with audio .mov files from a friend with a iPhone 4 to a Droid Maxx. Then saved them to a desktop computer with Windows 7, from the Droid Maxx using a usb cable, and can play them with Windows media player or QuickTime. Normally I can play nothing .mov with Windows media player. They from the iPhone 4 show as Format: AAC, Mono, 44,100 kHz - H.264, 568 x 320 millions
The only thing I would say is administrator permissions which is likely lame with this. I am using MX Player app on the Droid Maxx to handle .mov because Android OS doesn't support .mov
So MX Player may have coverted the .mov or put it to where it could be played in both Windows & QuickTime? Jon any ideas where you are good with these formats?

Ae crashing when opening project

Since of yesterday AE started crashing when opening a project which i worked on a few weeks ago.
We opened it on a PC, saved, with a new name. and it would open just fine. When reconnecting the files (AI-drawing) it crashed again. Renamed the drawing and replaced the originals with the new ones, layer by layer. Everything worked ok.
Just now, same thing, can't open any of the versions of the project. And it gives a warning saying that it crashed when opening windows. Do you want to open those windows again? Some versions of the project, i can open when clicking no. other crash anyway. What the heck is going on?
Others open fine, but this not. It involves some puppet tools scripts that i bought from aescripts...
I'm running a new Mac Pro, with the latest version of Mavericks, and latest version of AE.
tried to open with preview off, tried trashing the prefs etc. nothing seems to help.
/r
Process: After Effects [488]
Path: /Applications/Adobe After Effects CC/Adobe After Effects CC.app/Contents/MacOS/After Effects
Identifier: com.adobe.AfterEffects
Version: 12.2 (12.2)
Code Type: X86-64 (Native)
Parent Process: launchd [193]
Responsible: After Effects [488]
User ID: 501
Date/Time: 2014-05-09 18:23:39.073 +0300
OS Version: Mac OS X 10.9.2 (13C1021)
Report Version: 11
Anonymous UUID: 54D14E8C-AAA4-87E4-1B62-F54E0133DECE
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000845
VM Regions Near 0x845:
-->
__TEXT 0000000100000000-0000000100004000 [ 16K] r-x/rwx SM=COW /Applications/Adobe After Effects CC/Adobe After Effects CC.app/Contents/MacOS/After Effects
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 BEE.dylib 0x000000010127e703 BEEp_FlattenLayerParamFunc(TDB_ParamLayerStream const*, bool) + 67
1 TDB.dylib 0x000000010251fbbe TDB_ParamLayerStream::GetFlattenedReserved0() const + 62
2 TDB.dylib 0x0000000102502ccf TDB_Stream::Write(SLU_File*) const + 1519
3 TDB.dylib 0x0000000102517f30 TDB_StreamGroup::Write(SLU_File*) const + 992
4 FLT.dylib 0x00000001019f9228 FLT_FCSeqSpec::Write(SLU_File*) const + 1688
5 TDB.dylib 0x0000000102517f30 TDB_StreamGroup::Write(SLU_File*) const + 992
6 TDB.dylib 0x0000000102517f30 TDB_StreamGroup::Write(SLU_File*) const + 992
7 BEE.dylib 0x000000010124ba08 BEE_Layer::WritePlus(SLU_File*, BEEp_FileInfo*) + 168
8 BEE.dylib 0x000000010125c615 BEE_ReattachAllItems() + 6517
9 BEE.dylib 0x00000001011243fc int LIST_ForEachT > >(std::vector >*, long, int (*)(std::vector >*, long, int, std::vector >::value_type), int*) + 76
10 BEE.dylib 0x000000010124c7c4 BEEp_WriteItemFunc(void*, BEE_Item*, BEE_FolderItem*, int) + 1988
11 BEE.dylib 0x0000000101197995 BEE_ForEachItem(BEE_Project*, BEE_FolderItem*, int (*)(void*, BEE_Item*, BEE_FolderItem*, int), void*, int) + 261
12 BEE.dylib 0x000000010124c40a BEEp_WriteItemFunc(void*, BEE_Item*, BEE_FolderItem*, int) + 1034
13 BEE.dylib 0x000000010119f4b6 BEE_GetDefaultFolder(BEE_Project*, int, unsigned char) + 2038
14 BEE.dylib 0x0000000101197995 BEE_ForEachItem(BEE_Project*, BEE_FolderItem*, int (*)(void*, BEE_Item*, BEE_FolderItem*, int), void*, int) + 261
15 BEE.dylib 0x0000000101256a4e BEE_SaveProject(BEE_Project*, unsigned int, unsigned int, int, int, int, int, BEE_ActiveItemInfo const*, std::set, std::allocator > const*, FILE_Spec*) + 5198
16 com.adobe.AfterEffectsLib.framework 0x0000000100707605 CPDir::SaveProjectToFileSpec(FILE_Spec*, int, bool) + 309
17 com.adobe.AfterEffectsLib.framework 0x0000000100708ff7 CPDir::DoSave(int) + 55
18 com.adobe.AfterEffectsLib.framework 0x0000000100709197 CPDir::DoSaveAs(FILE_Spec*) + 183
19 com.adobe.AfterEffectsLib.framework 0x00000001002bb765 TestEmergencyUnhandledExceptionHandler() + 293
20 com.adobe.AfterEffectsLib.framework 0x00000001002bb3de SetupEmergencyUnhandledExceptionHandler(bool) + 542
21 U.dylib 0x0000000102f8071a Up_InvokeUnhandledExceptionOrHardwareErrorHandler() + 74
22 U.dylib 0x0000000102fbe8a2 SetupHardwareExceptionHandling(bool) + 418
23 com.adobe.dvacore.framework 0x00000001034f7041 (anonymous namespace)::SignalHandler(int, __siginfo*, void*) + 337
24 libsystem_platform.dylib 0x00007fff8fd2b5aa _sigtramp + 26
25 PIN.dylib 0x00000001021c99e1 std::vector<_t_PDOCG*, std::allocator<_t_PDOCG*> >::_M_insert_aux(__gnu_cxx::__normal_iterator<_t_PDOCG**, std::vector<_t_PDOCG*, std::allocator<_t_PDOCG*> > >, _t_PDOCG* const&) + 465
26 PIN.dylib 0x00000001021c830b PDFLayerOCG::_GetBounds(_t_ASFixedRect&) const + 299
27 PIN.dylib 0x00000001021be016 D_YMp_GetBounds + 1270
28 PIN.dylib 0x00000001021bdb74 D_YMp_GetBounds + 84
29 PIN.dylib 0x00000001021c3b27 D_YM_NewSeqSpecFromFile + 3847
30 PIN.dylib 0x00000001021c4df2 D_YM_SynchSeqSpec + 1586
31 PIN.dylib 0x0000000102086c38 PINp_SynchSeqSpec + 840
32 PIN.dylib 0x000000010203c05e PIN_FinishPartialRead + 1166
33 PIN.dylib 0x000000010203c4a5 PIN_ReadSeqSpec + 1013
34 BEE.dylib 0x000000010124f357 BEEp_ReadItemChunk(BEEp_FileInfo*, SLU_ChunkInfo const*, BEE_FolderItem*, M_Ratio const*, BEE_Item**, unsigned char, BEE_Project*) + 2103
35 BEE.dylib 0x00000001012516fc BEEp_ReadOneItem(BEEp_FileInfo*, SLU_ChunkInfo*, BEE_FolderItem*, unsigned char, BEE_Project*, bool) + 140
36 BEE.dylib 0x000000010125160a BEEp_ReadItems(BEEp_FileInfo*, SLU_ChunkInfo*, BEE_FolderItem*, unsigned char, BEE_Project*) + 74
37 BEE.dylib 0x0000000101250d9b BEEp_ReadItemChunk(BEEp_FileInfo*, SLU_ChunkInfo const*, BEE_FolderItem*, M_Ratio const*, BEE_Item**, unsigned char, BEE_Project*) + 8827
38 BEE.dylib 0x00000001012516fc BEEp_ReadOneItem(BEEp_FileInfo*, SLU_ChunkInfo*, BEE_FolderItem*, unsigned char, BEE_Project*, bool) + 140
39 BEE.dylib 0x000000010125160a BEEp_ReadItems(BEEp_FileInfo*, SLU_ChunkInfo*, BEE_FolderItem*, unsigned char, BEE_Project*) + 74
40 BEE.dylib 0x0000000101250d9b BEEp_ReadItemChunk(BEEp_FileInfo*, SLU_ChunkInfo const*, BEE_FolderItem*, M_Ratio const*, BEE_Item**, unsigned char, BEE_Project*) + 8827
41 BEE.dylib 0x00000001012516fc BEEp_ReadOneItem(BEEp_FileInfo*, SLU_ChunkInfo*, BEE_FolderItem*, unsigned char, BEE_Project*, bool) + 140
42 BEE.dylib 0x000000010125160a BEEp_ReadItems(BEEp_FileInfo*, SLU_ChunkInfo*, BEE_FolderItem*, unsigned char, BEE_Project*) + 74
43 BEE.dylib 0x0000000101250d9b BEEp_ReadItemChunk(BEEp_FileInfo*, SLU_ChunkInfo const*, BEE_FolderItem*, M_Ratio const*, BEE_Item**, unsigned char, BEE_Project*) + 8827
44 BEE.dylib 0x00000001012516fc BEEp_ReadOneItem(BEEp_FileInfo*, SLU_ChunkInfo*, BEE_FolderItem*, unsigned char, BEE_Project*, bool) + 140
45 BEE.dylib 0x0000000101253f48 BEEp_LoadProject(FILE_Spec*, BEE_FolderItem*, unsigned char, unsigned char, unsigned char*, BEE_ActiveItemInfo*, unsigned int*, BEE_Project*) + 8424
46 BEE.dylib 0x0000000101251d1f BEE_LoadProject(FILE_Spec*, BEE_FolderItem*, unsigned char, unsigned char, unsigned char*, BEE_ActiveItemInfo*, unsigned int*, BEE_Project*) + 175
47 BEE.dylib 0x000000010114804c BEE_Idle() + 476
48 BEE.dylib 0x00000001013239f5 BEEp_DoTask + 69
49 BEE.dylib 0x0000000101147a17 BEE_DoCommand(short, BEE_CommandInfo*) + 567
50 com.adobe.AfterEffectsLib.framework 0x0000000100705e4a CPDir::OpenFileSpec(FILE_Spec**, unsigned char, unsigned char, unsigned char) + 474
51 com.adobe.AfterEffectsLib.framework 0x000000010024afce CEggApp::OpenDocumentGuts(FILE_Spec**, unsigned char, unsigned char, unsigned char) + 414
52 com.adobe.AfterEffectsLib.framework 0x000000010024b52f CEggApp::OpenDocument(FILE_Spec**, unsigned char, unsigned char, unsigned char) + 383
53 com.adobe.AfterEffectsLib.framework 0x00000001000ab68a GetAECocoaApplication() + 5978
54 com.apple.AppKit 0x00007fff9302c0e5 __69-[NSApplication(NSAppleEventHandling) _handleAEOpenDocumentsForURLs:]_block_invoke + 1651
55 com.apple.AppKit 0x00007fff92e27c23 __78-[NSDocumentController(NSInternal) _autoreopenDocumentsWithCompletionHandler:]_block_invoke_2 + 140
56 com.apple.AppKit 0x00007fff92e2780d -[NSDocumentController(NSInternal) _autoreopenDocumentsWithCompletionHandler:] + 746
57 com.apple.AppKit 0x00007fff92c92b7b -[NSApplication _reopenWindowsAsNecessaryIncludingRestorableState:registeringAsReady:completionHandler:] + 323
58 com.apple.AppKit 0x00007fff9302b9e9 -[NSApplication(NSAppleEventHandling) _handleAEOpenDocumentsForURLs:] + 306
59 com.apple.AppKit 0x00007fff92c9243b -[NSApplication(NSAppleEventHandling) _handleCoreEvent:withReplyEvent:] + 450
60 com.apple.Foundation 0x00007fff8e8fef0a -[NSAppleEventManager dispatchRawAppleEvent:withRawReply:handlerRefCon:] + 294
61 com.apple.Foundation 0x00007fff8e8fed7d _NSAppleEventManagerGenericHandler + 106
62 com.apple.AE 0x00007fff9797ae1f aeDispatchAppleEvent(AEDesc const*, AEDesc*, unsigned int, unsigned char*) + 381
63 com.apple.AE 0x00007fff9797ac32 dispatchEventAndSendReply(AEDesc const*, AEDesc*) + 31
64 com.apple.AE 0x00007fff9797ab36 aeProcessAppleEvent + 315
65 com.apple.HIToolbox 0x00007fff8dab7161 AEProcessAppleEvent + 56
66 com.apple.AppKit 0x00007fff92c8e246 _DPSNextEvent + 1026
67 com.apple.AppKit 0x00007fff92c8da2b -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 122
68 com.apple.AppKit 0x00007fff92c81b2c -[NSApplication run] + 553
69 com.adobe.AfterEffectsLib.framework 0x000000010030d661 CApplication::Run() + 65
70 com.adobe.AfterEffectsLib.framework 0x000000010027ec96 MainMain(bool, bool, bool, bool, bool, bool, unsigned short const*, bool, void**, int, int, int) + 918
71 com.adobe.AfterEffectsLib.framework 0x000000010027e8cb EggMain(bool, bool, bool, bool, bool, bool, unsigned short const*, bool, int) + 59
72 com.adobe.AfterEffects 0x00000001000038ae main + 1838
73 com.adobe.AfterEffects 0x0000000100003174 start + 52

Thanks, been trying hard to think what change could cause this, but can't.
Switched to another hardrive at some point, though. But no software updates.
Hid the ai-files, and opened up the project. Worked fine.
Replaced the ai-layers with an jpeg. Seems to work.
But, did the same thing a few days ago already. Opened up the project without the original ai-file.
Renamed the ai-file and replaced all the layers with the layers from the new one.
Worked well for a day or two, then started crashing again.

Premiere Pro & Premiere Elements Crash When Open Together?

Anyone have a problem with Premiere Pro & Premiere Elements crashing when open together?
I have PE10 and am doing a trial of Premiere Pro CS6.
Both crash fairly quickly when open together.
i7 2600K
Windows 7 64 Bit
16GB RAM
GTX 470
Corsair AT 850 Watt PSU
Thanks!

The first thiing that comes to my mind is a resources issue. As you have a stout computer, with more than adequate RAM, unless something is failing (like a stick of RAM), or perhaps the GPU, I would not expect to see what you observe. On a much less powerful machine, I have no problem running PrPro, Encore, Photoshop, Illustrator, and a word processor, all at the same time.
I would look into this ARTICLE, which starts with some general tips on setting up one's computer for running PrE, and then goes into system and OS tune-up tips (this is probably where I would start, if the intitial checklist looks OK), and then goes into troubleshooting. I would definitely look here, and especially using Event Viewer to try and track down what is happening, when the crashes occur, and also the one on tools to test RAM, GPU's, etc.).
Good luck,
Hunt

Crash when opening Yosemite OSx installer and Adobe Bridge and Photoshop CS6

Hi,
I'm having increasing problems with my Mac Book Pro. It crashes when opening Adobe Bridge CS6, Photoshop CS6 and now when trying to install the Yosemite operating system. There is no error code associated with the crash but the error report is below:
19/10/2014 10:24:07.084 pm ReportCrash[1410]: com.apple.message.domain: com.apple.crashreporter.writereport.crash
com.apple.message.signature: AdobeCrashDaemon
com.apple.message.signature2: UNBUNDLED ||| 6.9
com.apple.message.signature3: FDEC1D7D5E72B5BCEC142C1EE957EFE2
com.apple.message.result: NO
com.apple.message.summarize: YES
Sender_Mach_UUID: 3C9D65AC-CCF7-32B3-AE41-F8475197DE30
I've also tried to install Yosemite OSx and can't open the install program, with this error code:
19/10/2014 10:15:32.539 pm ReportCrash[1210]: com.apple.message.domain: com.apple.crashreporter.writereport.crash
com.apple.message.signature: InstallAssistant
com.apple.message.signature2: com.apple.InstallAssistant.Yosemite ||| 1.6.5 (1012)
com.apple.message.signature3: B3105148EAE221144320FE0B88D924A9
com.apple.message.result: NO
com.apple.message.summarize: YES
Sender_Mach_UUID: 3C9D65AC-CCF7-32B3-AE41-F8475197DE30
I've cleaned up my hard drive and am running 8GB RAM with plenty of memory. Also scanned the disk for errors etc. No luck.
Does anyone have any suggestions on what's going wrong?
Thanks.
MacBook Pro with Retina display, OS X Mavericks (10.9.5)

I have the exact same problem, also running OS X Machericks 10.9.5 on a Mac Book Pro, would be really helpful to understand how to fix this error.

Problem creating playlists library window closes when opening new playlist

library window closes when opening new playlist impossible to drag and drop songs from lib to new playlist

Hi
You don't need to open a playlist to drag and drop from your library. Just open the library and drag the selected item or items to the NAME of the chosen playlist (in blue bars on the lower left) and just drop it there. When you hold the items over the playlist name, it will show you a little green dot with a plus sign in it and the number or items being dropped. Then when you are done dragging and dropping you can open the playlist and see that the items were added. Hope this makes sense.
Good luck!

CS4 all apps are crashing when opening and Mac can't recognize installation CD to reinstall.

All my CS4 Design Suite applications are crashing when opening. Plus, my Mac won't let me uninstall to reinstall as my G5 Mac OS 10.4.11 won't recognize anything much with the Adobe products. I've been using these apps (legal originals) since January 09 with no problem. Recently received an InDesign file from a PC user that must have been corrupt as it started crashing InDesign. Now everything is crashing. Help!

You probably don't want to publish your personal info in your posts.
A PC virus can't affect a Mac. I don't even have virus software.
since the software does not work in either account there are 2 possibilities. We know its not corrupt prefs because a new account did not work. we know it not some other corruption in the user account. so we have narrowed it down to the actual software or the OS. If it were the applications one or two of them should work. so I would guess it is some thing to do with the system.
My next step would be to do an Archive and Install of the OS then update. This way you keep all your settings and apps but install a new system and user account. If that does not do it I would reinstall the Creative Suite.

How do I get Firefox to stop crashing when opening?

I've been using Firefox for years but now it keeps crashing when opening and all I get is the Crash Report Dialog Box. I'm using version 3.6.12. Downloading it again does not help. Most important is getting back in to save my bookmarks. Some of the FAQ's mentioned creating a a new profile to get around the crash problem, but doesn't that mean Firefox has to be running to get to the Profile Manager?

Start Firefox in [[Safe Mode]] to check if one of your add-ons is causing your problem (switch to the DEFAULT theme: Tools > Add-ons > Themes).
* Don't make any changes on the Safe mode start window.
See [[Troubleshooting extensions and themes]] and [[Troubleshooting plugins]]
Firefox doesn't need to be running to access the Profile Manager to create a new profile. 
So if you didn't manage to start Firefox in Safe mode then you can try the other suggestions in these articles.
* [[Firefox crashes]]
* http://kb.mozillazine.org/Firefox_crashes

Firefox crashes when opening "Extras Add-ons"

Firefox crashes when opening "Extras>Add-ons" (German user interface - I don't know what the according menu points are labeled in English).
The crash seems to be so severe that no crash ID is created. On every restart after a crash Firefox 4 is in offline mode and has to be switched back to online mode. If needed I could provide a screenshot of the error message shown when firefox crashes.
There were no problems on this machine running firefox 3.xx. The problems occurred after upgrading from firefox 3.6x to firefox 4.

Start Firefox in [[Safe Mode]] to check if one of your add-ons is causing your problem (switch to the DEFAULT theme: Tools > Add-ons > Themes). 
See [[Troubleshooting extensions and themes]] and [[Troubleshooting plugins]] 
 
If it does work in Safe-mode then disable all your extensions and then try to find which is causing it by enabling one at a time until the problem reappears. 
You can use "Disable all add-ons" on the [[Safe mode]] start window to disable all extensions. 
You have to close and restart Firefox after each change via "File > Exit" (Mac: "Firefox > Quit"; Linux: "File > Quit")

Running Firefox 4.0 on Windows 7 crashes when opening - no solutions to date work and I cannot uninstall it.

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