Running Incopy CS5 on Terminal/RDP server
Hi. Im running Adobe Incopy on a terminal server 2003. My problem is when I log off, the session hangs and must be disconnected by the admin (me). The app that hangs is CS5ServiceManager.exe. I cant find the exe anywhere, and I dont know what it does. Anyone have this problem or any idear how to resolve it?
Best regards
Jesper
Systemadministrator
Yes. Very basic solution is to find the CS5ServiceManager.exe file and rename it, ex.: OLD_CS5ServiceManager.exe. Then it does not start up with the Incopy software and the logon problem is gone.
Jesper
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=====================================================
Problem signature:
Problem Event Name: APPCRASH
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Application Timestamp: 514a4afb
Fault Module Name: KERNELBASE.dll
Fault Module Version: 6.1.7601.17965
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Additional Information 1: ead5
Additional Information 2: ead5689f15bbae57a63622bd10ffac97
Additional Information 3: 97f9
Additional Information 4: 97f9cc0411f707df564398474f93d759
Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409
If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt
=====================================================================
There is no Antivirus
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Applies to:
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Additional Information 1: 0a9e
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Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
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IMGDBSVR SYSTEM ACTIVE 33AF39C8 33AF39C8 ORACLE.EXE
IMGDBSVR SYSTEM ACTIVE 33AF3DAC 33AF3DAC ORACLE.EXE
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Process: Adobe InCopy CS5 [378]
Path: /Applications/Adobe InCopy CS5/Adobe InCopy CS5.app/Contents/MacOS/Adobe InCopy CS5
Identifier: com.adobe.InCopy
Version: 7.0.4.553 (7040)
Code Type: X86 (Native)
Parent Process: launchd [280]
Date/Time: 2011-04-12 12:39:33.046 -0400
OS Version: Mac OS X 10.6.7 (10J869)
Report Version: 6
Exception Type: EXC_BAD_ACCESS (SIGBUS)
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Thread 0 Crashed: Dispatch queue: com.apple.main-thread
0 ??? 0xa05006f0 _XHNDL_trapback_instruction + 0
1 AdobeBIB 0x00806290 0x803000 + 12944
2 AdobeBIB 0x0080663c 0x803000 + 13884
3 AdobeBIB 0x008066b8 0x803000 + 14008
4 com.adobe.InDesign.PDF 0x20a25ad9 GetPlugIn + 1247449
5 libSystem.B.dylib 0x9591519f __cxa_finalize + 208
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7 com.adobe.InCopy 0x000027af start + 63
Thread 1: Dispatch queue: com.apple.libdispatch-manager
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1 libSystem.B.dylib 0x9591d03c _dispatch_mgr_invoke + 215
2 libSystem.B.dylib 0x9591c4f9 _dispatch_queue_invoke + 163
3 libSystem.B.dylib 0x9591c29e _dispatch_worker_thread2 + 240
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5 libSystem.B.dylib 0x9591bb66 start_wqthread + 30
Thread 2:
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1 libSystem.B.dylib 0x95923c85 _pthread_cond_wait + 1066
2 libSystem.B.dylib 0x95952aa8 pthread_cond_timedwait_relative_np + 47
3 ...ple.CoreServices.CarbonCore 0x94216e3d TSWaitOnConditionTimedRelative + 242
4 ...ple.CoreServices.CarbonCore 0x942127e3 MPWaitOnQueue + 250
5 PMRuntime.dylib 0x00014130 MemUtils::GetAvailMem() + 288
6 ...ple.CoreServices.CarbonCore 0x941f67ca PrivateMPEntryPoint + 68
7 libSystem.B.dylib 0x959237fd _pthread_start + 345
8 libSystem.B.dylib 0x95923682 thread_start + 34
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0 libSystem.B.dylib 0x958f609a mach_msg_trap + 10
1 libSystem.B.dylib 0x958f6807 mach_msg + 68
2 ...ple.CoreServices.CarbonCore 0x942beaac TS_exception_listener_thread + 160
3 libSystem.B.dylib 0x959237fd _pthread_start + 345
4 libSystem.B.dylib 0x95923682 thread_start + 34
Thread 4:
0 libSystem.B.dylib 0x958f60e2 semaphore_wait_signal_trap + 10
1 libSystem.B.dylib 0x95923c9c _pthread_cond_wait + 1089
2 libSystem.B.dylib 0x9596c45f pthread_cond_wait + 48
3 com.adobe.amt.services 0x095a4126 C_AMTUISwitchSuppressUpdates + 16768
4 com.adobe.amt.services 0x0959cdb0 C_EULA_SetState + 2164
5 com.adobe.amt.services 0x095a418c C_AMTUISwitchSuppressUpdates + 16870
6 libSystem.B.dylib 0x959237fd _pthread_start + 345
7 libSystem.B.dylib 0x95923682 thread_start + 34
Thread 5:
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1 libSystem.B.dylib 0x9591bf48 _pthread_wqthread + 941
2 libSystem.B.dylib 0x9591bb66 start_wqthread + 30
Thread 0 crashed with X86 Thread State (32-bit):
eax: 0x00000000 ebx: 0x00806629 ecx: 0x008231c0 edx: 0xffffffff
edi: 0x00000000 esi: 0x031a1b10 ebp: 0xbffffa08 esp: 0xbffff870
ss: 0x0000001f efl: 0x00010246 eip: 0xa05006f0 cs: 0x00000017
ds: 0x0000001f es: 0x0000001f fs: 0x00000000 gs: 0x00000037
cr2: 0x00000000Sorry for your troubles! I know that can be frustrating.
This is not an Adobe-staffed support source, so I don't know who'd be able to parse the runic code you posted ... ;D
But I'm wondering if you've tried creating a test user account (admin level) on that Mac, logged in, and tried to replicate the prob. If you can replicate it, there's a prob with the OS itself, some sort of conflict. But every time I've tried this, the test account works fine .... which means the problem in the user's Library folder.
AM
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