Running/Installing Blackberry Desktop Software 6.0 or 6.1

I had been using version 6.0 to sync my phone with my PC but ran into problems until I upgraded a patch, I think, leading to version 6.1. Recently even that program failed to sync, so I removed the Desktop software from my computer and downloaded 6.0 again, hoping that the problem would be resolved. However, now, the software crashes upon start up!!!
Does anyone know what is going on? Is there an older version I can download? Or, is there something wrong with my computer?
Bret

Similar Messages

Error 1402 Installing Blackberry Desktop Software on Windows7

When i try to install blackberry desktop software 6.0.2 on my windows 7 computer i get the following error:
Error 1402.Could not open key:
UKNOWN\Components\ a bunch of numbers and letters\ a bunch of number and letters
Verify that you have sufficient access to that key, or contact your support personnel.
I tried to find the key in regedit to change the permissions and I couldn't find it.
The first time i tried to install it i don't think I right clicked and ran as administrator. I have tried that since then, but I dont know if this old key is still whats stopping it.
I'm not really sure what do next.
Thanks for the help,
Dan
Solved!
Go to Solution.

You can solve this by running regedit and browsing to "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components"
Then look for the first registry key indicated in your error. It would be the first string of numbers before a forward slash(/).
Then right click the key and select permissions.
In the dialogue box that opens make sure that "full control" and "read" are selected for your "User" and "Administrators" accounts and apply the changes (If "Administrators" and "SYSTEM" are not in the list then you will need to "Add" them).
Next click Advanced and enable the checkmark box named "Replace all child object permissions with inheritable permissions from this object", then press "Apply". You might get an error, thats ok.
Click on the Owner tab and select "Administrators" in the listbox, enable the checkmark box called "Replace owner on subcontainers and objects" and press "Apply".
You'll need to repeat bullets 4 and 5 once more and you shouldn't get an error the second time.
Now you need to repeat the process for the second set of numbers which will be located inside the first key when you spin open it's arrow.
Hope this helps. I had the error popup on 2 different keysets. The third time I installed the software I had no errors.
Good Luck,
Hioctane

Installing blackberry desktop software

Hi
when I install blackberry desktop software on my laptop. After unzipping n continuing installation it shows an that reads "blackberry desktop software requires that Microsoft visual c++ 2008 redistributable package is installed".
I am not able to understand it and make necessary changes. Please guide as soon as possible.
Thanking you
mayank

i wish i could help, but I'm having the same issues. Why in the world this happened I don't know, but it started after I told it to upgrade to the next new upgrade. Surely there are people out there that's had this issue and know how to fix it.

System Requirements in Installing Blackberry Desktop Software..

Hi there..
Can anyone tell me the system requirement for installing Blackberry Desktop Software such as RAM, Processors, etc?
I really appreciate your help.. Thanks a lot.
Best regards
Solved!
Go to Solution.

you can find them here - http://uk.blackberry.com/services/desktop/system_requirements.jsp

Windows Installer Error when I attempt to install BlackBerry Desktop Software XP Pro

When I attempt to install Desktop Manager I get the following error...
Windows ® Installer. V 3.01.4000.1823
msiexec /Option <Required Parameter> [Optional Parameter]
Install Options
</package | /i> <Product.msi>
Installs or configures a product
/a <Product.msi>
Administrative install - Installs a product on the network
/j<u|m> <Product.msi> [/t <Transform List>] [/g <Language ID>]
Advertises a product - m to all users, u to current user
</uninstall | /x> <Product.msi | ProductCode>
Uninstalls the product
Display Options
/quiet
Quiet mode, no user interaction
/passive
Unattended mode - progress bar only
/q[n|b|r|f]
Sets user interface level
n - No UI
b - Basic UI
r - Reduced UI
f - Full UI (default)
/help
Help information
Restart Options
/norestart
Do not restart after the installation is complete
/promptrestart
Prompts the user for restart if necessary
/forcerestart
Always restart the computer after installation
Logging Options
/l[i|w|e|a|r|u|c|m|o|p|v|x|+|!|*] <LogFile>
i - Status messages
w - Nonfatal warnings
e - All error messages
a - Start up of actions
r - Action-specific records
u - User requests
c - Initial UI parameters
m - Out-of-memory or fatal exit information
o - Out-of-disk-space messages
p - Terminal properties
v - Verbose output
x - Extra debugging information
+ - Append to existing log file
! - Flush each line to the log
* - Log all information, except for v and x options
/log <LogFile>
Equivalent of /l* <LogFile>
Update Options
/update <Update1.msp>[;Update2.msp]
Applies update(s)
/uninstall <PatchCodeGuid>[;Update2.msp] /package <Product.msi | ProductCode>
Remove update(s) for a product
Repair Options
/f[p|e|c|m|s|o|d|a|u|v] <Product.msi | ProductCode>
Repairs a product
p - only if file is missing
o - if file is missing or an older version is installed (default)
e - if file is missing or an equal or older version is installed
d - if file is missing or a different version is installed
c - if file is missing or checksum does not match the calculated value
a - forces all files to be reinstalled
u - all required user-specific registry entries (default)
m - all required computer-specific registry entries (default)
s - all existing shortcuts (default)
v - runs from source and recaches local package
Setting Public Properties
[PROPERTY=PropertyValue]
Consult the Windows ® Installer SDK for additional documentation on the
command line syntax.
Copyright © Microsoft Corporation. All rights reserved.
Portions of this software are based in part on the work of the Independent JPEG Group.
Any ideas?

Hi,
Please answer my questions as well as JClarks, OK?
I cannot see that there is a error code associated with it.
this is the base error KB that references the .msi files.
http://www.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB04995&sliceId=SAL_Pub...
Specify the following
PC, OS (if vista 32 or 64 bit) (specify service packs)
Version of Desktop software installed
Version of USB drivers you installed with the Desktop software
Thanks,
Click Accept as Solution for posts that have solved your issue(s)!
Be sure to click Like! for those who have helped you.
Install BlackBerry Protect it's a free application designed to help find your lost BlackBerry smartphone, and keep the information on it secure.

Can´t even install BlackBerry Desktop Software

I tried to install it with the CD that came with my phone but th link is kind of dead. I downloaded Desktop Software 6 but the same error keeps coming up:
Error 1935.An error ocurred during the installation of assambly component
{97F81AF1-0E47-DC99-A01F-C8B3B9A1E18E}.
HRESULT: 0x80070002.
There is also an error when Microsoft Visual C++ 2008 Redistributed. I installed the 2010 version but didn´t worked.
Can anyone help?

Hi,
I have exactly the same problem and several other users are in the same situation.
I tried many operation without success. My PC is running under Windows 7.
I think that the problem is due to the installation of Microsoft Visual C++ 2008. It's impossible to install this component. When I try to install Microsoft Visual C++ 2008 to part, i get the same message. I downloaded this component from the microsoft website, but unable to install it.
Help will be very appreciate.

Difficulty in Installing Blackberry Desktop Software

I just bought a new Blackberry Curve 8320. And am having several difficulties with it which I will list separately.
First.
I have tried to install the Blackberry User Tools v4.2.2 CD, and it never finishes installing, to the point that I have to do an End Task. Please help.
Second
With other phones (like the Motorola RAZR V3t) I could send contacts from my Pocket PC HP iPaq via Bluetooth. When I try to do this with the Blackberry, the Pocket PC says that it cannot connect to the Object Push Profile (OPP) in the remote device (which is the Blackberry).
Third
With other phones (like the Motorola RAZR V3t) I could dial contact from my Pocket PC HP iPaq via Bluetooth. When I try to do this with the Blackberry, the Pocket PC says that it cannot connect to the Serial Port Profile (OPP) in the remote device (which is the Blackberry).
Solved!
Go to Solution.

Contacts in the address book can only be shared with Bluetooth enabled car kits
or
Bluetooth Voice Activated Dialing
or
Pairing BlackBerry devices with Bluetooth enabled devices
If your issue is resolved, put a checkmark in the green box that contains the resolution.
OR
If it was just/or also really helpful - Give it a Kudos.. Go on Mate.. Help the rest of the clueless blackberry user world find their answer too..
~Gday from Down Under~

Blackberry Desktop Software shuts down when running Sprint Smart View Internet Service (Air Card)

Just installed Blackberry Desktop Software and it runs ok when I am not running Sprint Smart View (This is my program for my internet service / sprint air card). As soon as I start Sprint Smart View the desktop software no longer works and just shuts itself down after a minute or two.

I'm not familiar with this particular package, but with similar packages from other carriers there's usually a setting that lets the program control your Network - it may only say Wi-Fi.
The BlackBerry drivers include a Dial-Up connection which is probably getting shut down by the software which kills Desktop Manager.
If you turn off that option, the problem should go away (reboot probably a good idea).
Jerry

Blackberry Desktop Software 6 will not install

Hi
I am having real trouble installing Blackberry Desktop software 6, my problems started when my computer downloaded Blackberry Desktop Software 6 and a McAfee virus protection update at the same time then tried to install them both.
After many system restores and activating various dlls and removing McAfee I have managed to get my computer up and running again but when I have tried to reinstall the Blackberry Software I always get an error during intstallation that states:
Rim.Desktop.HttpServerSetup has encountered a problem and needs to close
It then tries to remove the installation which it then says that it can't complete and ends, it leaves an icon on the desktop but it shows an error everytime I try to start the software.
I have tried the clean uninstall as directed on the Blackberry website including removing all the registry keys and restarting the dll but I keep getting the same error.
Window XP is my operating system
Please help it driving me MAD

I've never had any problems with DM6 on WinXP, SP3.
I've mentioned on here several times that I don't recommend using the Roxio software, it's just to buggy I think.
For a Clean uninstall of Desktop Manager
http://www.blackberry.com/btsc/KB02206
good luck.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
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BlackBerry Desktop Software error install

Can someone help!!! I'm trying to install BlackBerry Desktop Software v.4.7 dated 2009-06-05 111 MB on a Vista computer. I already updated my BlackBerry Storm 9530 but when i opened the my Laptop today I saw this update but everytime i try to install i keep getting an error this updatye could not run and i understand its a "Critical Application Loader update to support the BlackBerry Storm software update. Please install this update before updating your BlackBerry Storm software." of course its all late but how can i get it installed Please Help!

Hi there and welcome to the forum
Try to clean uninstall your Desktop manager and reinstall the latest v4.7
See How to perform a clean uninstall of BlackBerry Desktop Software
If someone give you helpful hints, please click on Kudos.
If you issue is resolved, mark Accept Solution next to the resolution post.
Feel free to search www.blackberry.com/btsc to find your answers.

BlackBerry Desktop Software 10 Silent install

How to silently install BlackBerry Desktop Software 10?
The command from 4.5 to 7.1 did not work.
Only /s Installs the Driver of Desktop Software 10,
but I want to install it complete.

This info should apply to BB Link:
http://docs.blackberry.com/en/smartphone_users/deliverables/45274/About_silent_install_1396126_11.js...

Unable to install Blackberry Desktop Manager on Windows 8

Hi Team,
Please help as I am trying to install Blackberry Desktop Software for my Blackberry Bold 4 (9900) phone,
I did not get any software CD with the phone hence downloaded the software from
http://us.blackberry.com/software/desktop.html
and when I try to install I get the following error,
I do not understand this issue can any one help me on this.
Windows ® Installer. V 5.0.9200.16384
msiexec /Option <Required Parameter> [Optional Parameter]
Install Options
</package | /i> <Product.msi>
Installs or configures a product
/a <Product.msi>
Administrative install - Installs a product on the network
/j<u|m> <Product.msi> [/t <Transform List>] [/g <Language ID>]
Advertises a product - m to all users, u to current user
</uninstall | /x> <Product.msi | ProductCode>
Uninstalls the product
Display Options
/quiet
Quiet mode, no user interaction
/passive
Unattended mode - progress bar only
/q[n|b|r|f]
Sets user interface level
n - No UI
b - Basic UI
r - Reduced UI
f - Full UI (default)
/help
Help information
Restart Options
/norestart
Do not restart after the installation is complete
/promptrestart
Prompts the user for restart if necessary
/forcerestart
Always restart the computer after installation
Logging Options
/l[i|w|e|a|r|u|c|m|o|p|v|x|+|!|*] <LogFile>
i - Status messages
w - Nonfatal warnings
e - All error messages
a - Start up of actions
r - Action-specific records
u - User requests
c - Initial UI parameters
m - Out-of-memory or fatal exit information
o - Out-of-disk-space messages
p - Terminal properties
v - Verbose output
x - Extra debugging information
+ - Append to existing log file
! - Flush each line to the log
* - Log all information, except for v and x options
/log <LogFile>
Equivalent of /l* <LogFile>
Update Options
/update <Update1.msp>[;Update2.msp]
Applies update(s)
/uninstall <PatchCodeGuid>[;Update2.msp] /package <Product.msi | ProductCode>
Remove update(s) for a product
Repair Options
/f[p|e|c|m|s|o|d|a|u|v] <Product.msi | ProductCode>
Repairs a product
p - only if file is missing
o - if file is missing or an older version is installed (default)
e - if file is missing or an equal or older version is installed
d - if file is missing or a different version is installed
c - if file is missing or checksum does not match the calculated value
a - forces all files to be reinstalled
u - all required user-specific registry entries (default)
m - all required computer-specific registry entries (default)
s - all existing shortcuts (default)
v - runs from source and recaches local package
Setting Public Properties
[PROPERTY=PropertyValue]
Consult the Windows ® Installer SDK for additional documentation on the
command line syntax.
Copyright © Microsoft Corporation. All rights reserved.
Portions of this software are based in part on the work of the Independent JPEG Group.

Hi and Welcome to the Community!
Here is a KB that discusses that error:
KB19300 Windows Installer command line parameters information box appears when attempting to install BlackBerry Desktop Manager
Hopefully it contains something useful! There also are multiple existing threads on this site that discuss that exact error...your review of those might prove useful, and a search of this site, using the error message, error code, or symptom, should reveal all applicable existing threads to you.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Unable to load Blackberry Desktop software windows 7 64-bit

I am currently running Windows 7 64-bit SP1. I have tried to installed Blackberry Desktop software using 710_b042_multilanguage.exe from your site.
Software appears to install without any problem. When I try to start up the software the blackberry splash screen appears without any issue. However after a short while a transparant window appears with Blackberry Desktop Software on the title bar. I have Java 7.45.
Any ideas why it doesnt appear to be loading correctly?

Hi and Welcome to the Community!
I suggest this thread:
http://supportforums.blackberry.com/t5/Desktop-Software-for-PC/Cleanly-quot-Starting-Over-quot-with-...
It starts with a process for cleanly starting over, and there is some discussion, and there is also a post (15) with links to older Desktop Software versions, if those are needed. Note that this is not, by any means, guaranteed to work...but it has worked for many to resolve issues they are having.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Blackberry Desktop SoftWare ( Apploader.msi )

Hello my name is Vincent, I'm French, and my english is not perfect, I'm sorry, I go to wrote my text in french and translate this with "Google Translate". The original and the translate here:
Original:
Bonjour, j'ai actuellement un probleme avec Blackberry desktop software, quand je lance ce programme, il fonctionne mais il m'affiche une fenetre avec marqué :
"The feature you are trying to use is on a network ressource that it unavailable.
Click OK to try again. or enter an alternate path to a folder containing the instalation package 'Apploader.msi" in the box below.
Use source:
C:\Users\.......\AppData\Roaming\Research In Motion\BlackBerry\ | [Browse...]"
Choix disponible:
[ OK ]
[ Cancel ]
Merci pour votre aide.
Translate:
Hello, I currently have a problem with Blackberry Desktop software, when I run this program it works but it shows me a window marked with:
"The feature you are trying to use is on a network ressource that it unavailable.
Click OK to try again. or enter an alternate path to a folder containing the instalation package 'Apploader.msi" in the box below.
Use source:
C:\Users\.......\AppData\Roaming\Research In Motion\BlackBerry\ | [Browse...]"
Choices available:
[OK]
[Cancel]
Thank you for your help.
SALVADO, France

Thank you for your answer, I'm student, so I understand a little the english, and I can speak a little, but sorry for the errors.
So, I've already un-install and ré-install Blackberry Desktop SoftWare from the site http://fr.blackberry.com.
But it does not work. The same message is here...
Have you other ideas for help me and the other users who are like me?
SALVADO, France

BLACKBERRY DESKTOP SOFTWARE and OSX Lion

Dear all
I have a new MacPro with latest OS XLion and after installed blackberry desktop software all system started go very slowly.
I called Apple support and they told me that BB has not any update that works with new OS X Lion system and installing and sync with BB software is not suggested
Since this is an important issues as I'm using BB for professional work I'll need to have such synchronization possible. How can I?
Thank you for your prompt help
Regards

Messagepads wrote:
Well, to me, it doesn't seem correct that BB is not compatible with Lion !?
I am using at the moment of writing this message the latest BB desktop software on my MB Pro 15 "mid-2010" and os X Lion without ANY problem of speed.
Just had an issue with the transition to iCloud (as many other people) obliging me to "repatriate" manually all my calendar and contact files!
For the rest, everything runs smoothly on my MAC
Just check that you really have the latest version of the software through the update menu command.
Really? Here is the article from Blackberry: - Just talked to them AGAIN and the answer is that yes I will be in a continuos loop with over 25% of my entries changing every other time I synch. Stupid
Syncing calendar events from the BlackBerry smartphone using BlackBerry Desktop Software for Mac causes multiple modifications to existing events
Article ID: KB25147
Product(s) Affected:
BlackBerry® Desktop Software (Mac OS)
Overview
When a sync is carried out with BlackBerry® Desktop Software for Mac and both the BlackBerry® smartphone and the calendar program on the Mac contain the same appointments or a large number of the same appointments the Mac sync alert appears showing modifications to those appointments already in the calendar on the Mac.
BlackBerryDesktop Software (Mac OS)
Mac OS
The issue occurs because appointments on the BlackBerry smartphone are categorized as 'public' or 'private'. The appointments by default are 'public' and a checkbox within the appointment details allows a user to mark it as private.Cause
As an example, iCal appointments do not have this categorization so when the sync takes places the BlackBerry smartphone data has this extra field being pushed and whilst iCal cannot display this data, the truth database in the Mac itself can store that information. This means that the data stored in the Mac truth table has this field added to its stored data.
The software is working as designed. Those modifications should be accepted.Resolution------
SOOOOOO - you accept and then synch - no problem. Close computer - open again - try to synch and get exact same message. Iphone is the answer.

Running/Installing Blackberry Desktop Software 6.0 or 6.1

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