Running Nik Software's DFINE 2.0 in an action - corrupts action palette?

I tried to record a set of actions a couple of nights ago, on a MacBook Pro 15" running Snow Leopard, and Photoshop CS4 (from the Master Collection).
I discovered after running the DFine 2.0 plugin while recording the action, that any subsequent adjustment of the Photoshop actions palette (resizing it, scrolling it etc - especially when dragging it out of the window it shares with the History palette) resulted in "Cannot continue because of a program error" message, and frequently caused Photoshop to crash.
Then every time I'd reload Photoshop, the Actions palette would still behave that way.  I removed all my plugins to a different folder, and moved them back one by one..  DFine was definitely the cause - but strangely, while DFine was NOT installed, the actions palette worked fine...
When I put the plugin back and relaunched, the actions palette screwed up again - HOWEVER!!!  Only because there was an action there referring to the DFine plugin! 
When I dragged that recorded sequence into the trashcan, the actions palette worked fine....
I also tried this on my 24" iMac, and the same thing happened.
Could anyone else please try this and see if it works or corrupts as in my case?
Thanks in advance,
J.

Check with Nik, I think they put out some updates to the DFine plugins.

Similar Messages

  • Nike+ software not shuffling playlist during runs!

    Perhaps I'm doing something wrong, but I have repeatedly tried to create an iTunes/iPod playlist specifically to use when running with my iPhone and my Nike+ shoes. It's called "Running Mix" and is set to shuffle on both the MacBook Pro and on my iPhone itself. Problem is, when I start a workout and use this playlist, it doesn't shuffle the songs at all. It plays them in order. I cannot figure out why the Nike+ software isn't shuffling the songs in the playlist. Any help? Any ideas? Surely I must be doing something wrong.
    Thanks, Jason

    Nike+ and the iPod functionality of your 3Gs are both apps which are capable of running in the background, per se. Start your iPod app, shuffle the playlist of your choice and THEN start the Nike+ app. When you get into your workout, select "now playing." This will stick with your shuffled songs.
    Further, you can hit the home button and start an app like "Couch to 5k" or C25k and have it prompt you for certain phases of your workout.

  • Nike+ software NOT shuffling my running playlist.  WHY???

    Perhaps I'm doing something wrong, but I have repeatedly tried to create an iTunes/iPod playlist specifically to use when running with my iPhone and my Nike+ shoes. It's called "Running Mix" and is set to shuffle on both the MacBook Pro and on my iPhone itself. Problem is, when I start a workout using the Nike+ software and use this playlist, it doesn't shuffle the songs at all. It plays them in order. I cannot figure out why the Nike+ software isn't shuffling the songs in the playlist. Any help? Any ideas? Surely I must be doing something wrong.
    Thanks, Jason

    Nike+ and the iPod functionality of your 3Gs are both apps which are capable of running in the background, per se. Start your iPod app, shuffle the playlist of your choice and THEN start the Nike+ app. When you get into your workout, select "now playing." This will stick with your shuffled songs.
    Further, you can hit the home button and start an app like "Couch to 5k" or C25k and have it prompt you for certain phases of your workout.

  • Ive just purchased lightroom 5. In LRM 4, under Photo, edit in, I have been using NIK software color efex, silver efex, DFine, viveza, etc. When I go to the menu for "edit in", I only see an option for silver efex, not the rest of the NIK software package

    How do I access all my NIK software (color fee, silver efex, define, viveza) in LRM 5 under "edit in". The options appear in LRM 4,But sinceIjust began w LRM 5, I don't see the NIK software options in the menu: Photo, edit in...? Thanks

    You will need to reinstall your Nik Plugins.

  • Is there a known problem with Nik Software Plugins and PSE10

    I replaced my PC with a new 64-bit Windows 7 workstation. Have used PSE10 for a while for my cataloging and editing and I did 'trial' individual Nik Software plugins on my old Vista PC for a while. I decided to purchase the Nik Software collection and also to take the plunge and go to Lightroom 4 as well. I put PSE10 on my new PC as well because I want to consider how I might modify my workflow to use both in conjunction (perhaps LR4 for cataloging and PSE10 for editing)
    When it came to installing Nik Software Plugins (they are supposed to plugin to Elements and LR4) it seemed to find some of the plugins compatible with both PSE10 and LR4 , some compatible with one of them and some not compatable (apparently) with either, but installed them anyway. But when I use PSE10 now I cannot go from the Organizer into the Editor, it loads the editor interface but not the image. If you open PSE Editor directly and open an image, the image will load and you see 4 of the plugins and I invoke them but the changes dont seem to get applied in PSE10. Then I started reading up on the  web ..... and the consensus seems to be it is not a Nik Software issue but an Abobe editor plugin issue.
    On a side issue, the retailer I bought Nik Software from sent me no product keys (they sent me Apple Aperture keys) - now they are about to replace my delivery with a fresh issue and proper keys ... but if I run into the same problems again, I dont know what to do. This leads me to looking for some definitive advice from those in the know!
    Should I forget about buying Nik Software plugins altogether?
    I see a download is available for LR4-2 .. does anyone know if this fixes Nik Plugin issues there?
    I am minded to go the route of using LR4 as my cataloging preference but to call PSE10 Editor for editing and have all my plugins operate out of PSE10, but I could not get the plugins to work with PSE10 as mentioned. How does one get them to work?
    Is there some workaround or special "way" or "order" to install things ???
    I'm still waiting days for some support from Nik Software ... but they are just going to say there is nothing wrong with their product (and the web seems to concur)
    Any help would be appreciated on the PSE10 Issue.

    17/10/2012. I installed the update - Lightroom 4.2
    It keeps the same product key and found the catalog and the Windows Control Panel only seems V4.2 so the original has been replaced with this upgrade.
    This would be the first time I put down Lightroom  with Photoshop Elements  V.10 already there on the system and I suspect this might have helped with better integration between the 2 products.
    I made sure I then opened Photoshop Elements V10 and I could edit an image (that the Organizer invocation to Photoshop Elements Editor did sucessfully load the image) and I could use existing plugins like Topaz and Noiseware. Also I made sure Lightroom  4.2 could use "Edit with Photoshop Elements " and it did.
    The supplier who had sent me the wrong Nik Software product keys, sent me a corrected version with product keys for Lightroom
    Several web articles I read on Nik Software plugins may be misleading (for example there is one on DPReview) which state that Nik Software plugins are compatable with Photoshop (the main product) but are NOT compatable with Photoshop Elements v10. I can tell anyone who uses Photoshop Elements 10 that they ARE compatable with Photoshop Elements 10, but it can be a little tricky to get them going.
    This is how I sucessfully managed to get the Nik Software Plug-ins
    working (finally) on both Lightroom  and Photoshop Elements v10 at the same time
    Remember my scenario ... I am putting together a new 64 bit Windows 7 PC and I want to be able to continue to use my Photoshop Elements v10 and also to delve into Lightroom for the first time.  I had read all the blurb on Nik Software and it said the plugins were compatable with both and I had downloaded and tested some of them on an old PC anyway, so I knew the principle of installation and operation.
    I had just bought the Nik SOftware Complete Collection in September 2012.
    The box and the CD they come with .... this is where one of the problems is. Let me explain...
    Step 1:
    =======
    Some of the components on the CD are up to date .. and when you elect to install them the sofware tells you that it has found both Lightroom 4.2 and Photoshop Elements V10 and it installs the plugins no problem and they work. Make sure (in these cases) you take their defaults as to the locations the plugins are instlled to. Typically the dual install works for the following components
    Nik Color Efex Prov V4
    Nik Silver Efex V2
    and the plugins go to
    for Photoshop Elements v10           C:\Program Files (x86)\Adobe\Photoshop Elements 10\Plug-Ins\
    for Lightroom 4                                 C:\users\xxxx\AppData\Roaming\Adobe\Lightroom\External Editor Presets\
    After each of the above 2 installs finished I invoked Photoshop Elements v10 first and opened an image in Editor and made sure the plugin was working and inserted my product key and activated it over the web. I then made sure it was also working in Lightroom 4.2 - it was!
    Step 2:
    =======
    When it came to installing the Sharpener 3 component off the vendor's CD, it displayed NEITHER of the two applications on its compatability list at all. And there was no "+" sign where one can add one manually. Furthermore if you continue with setup.exe it crashes. I closed the EXE and confirmed there was no plugin in Photoshop Elements v10 as expected for Sharpener.
    But when I went into Lightroom 4.2 it shows me the 2 Sharpener entities (the RAW and Output one). And I used it and proved the plugins were working through Lightroom  4.2 and I inserted my product key for it when invoking it for the first time via Lightroom  4.2 as well.
    Then I went onto the Nik Software download site and downloaded a more updated version which was Sharpener Version 3.01. When I ran the installer from this download it actually does see and show both Photoshop Elements v10 and Lightroom  4.2 as "compatable" and it installed the plugins from that .. and they both work ... even though I had it working already (seemingly) from the CD install I obviously installed over it and the plugin still works in Lightroom 4.2. It also works now in Photoshop Elements v10. Only issue I had here was I had to re-insert my product key and activate it when I used the plugin via Photoshop Elements v10 for the first time... but if that is the extent of a techincal difficulty - I would take it anytime!.
    Step 3:
    =======
    When it came to installing Viveza 2 off the CD, it only saw Lightroom  4.2 as compatable. I did something similar in this case. I let it install to Lightroom 4.2 as a plugin and proved it worked and activated its produvt key. Then I downloaded V2.009 off the website. I re-installed from it (over the Lightroom 4.2 one obvously again) and it now also sees Photoshop Elements 10 as compatable and installs correctly. Strangely enough I did not have to enter my product key a second time when I went to invoke the plugins via Photoshop Elements v10 in this case. What the hell! - the subtleties of software!
    Step 4:
    =======
    Dfine 2.0 - the setup for the CD again finds NEITHER of the 2 applications on its compatablity list, but it put it into Lightroom 4.2 anyway (like the Sharpener component behaved) and I proved it worked. Then I downloaded version 2.112 from the Nik Software website and it finds both applications compatable. Also I did have to re-enter my product key when first invoking the plugin via the Photoshop Elements v10 editor (like as in the case of Sharpener)
    Step 5:
    =======
    HDR Efex Pro (which comes on the vendors CD with a promise to a free upgrade to HDR Efex Pro 2) .... the setup.exe sees Lightroom  4.2 as compatable but does not see Photoshop Elements  v10. Be careful ... this component is NOT A PLUGIN ... to see and use it in Lightroom 4 you must select photos and then do menu option EXPORT WITH PRESET HDR EFEX PRO. It does not work as a plugin within Photoshop Elements (any version) . I obtained my free upgrade too and it works from Lightroom. Dont even try to configure it manually as a plugin for Elements. Instead if you save files as JPG or TIFF you can open the EXE directly in the Program Files area (if you have 64 bit make sure to open that EXE not the 32 bit one) and you can use it in standalone mode. There is only one menu option within HDr Efex Pro when using it this way ...  File-Open.
    So to conclude ... (leaving HDR Efex aside because we know it will not plugin to Elements) ... I have them all working in both Lightroom and Elements. As I begin to learn Lightroom and move away from Elements for cataloging and edits, I know I can invoke most of my workflow plugins from both products. People say I should persist in Lightroom, but if for some reason I dont, I have the fall back position of having everything working out of Elements 10 anyway. It's been a bit of chore getting to this point, but others might find my workaround useful.

  • Preview is broken and when exported in Nik Software plugin, it's black or over bright

    I'm working on a project for a Sail championship (last month the J24 European Championship, while this week Interlaghi) and since I started the last one I've really great problems with preview and "exporting" in Nik Software, that I never had before.
    This is workflow:
    shot image in raw (Canon eos500d)
    import image in Aperture3 (images are refered on external drive normally, but now for this project are refered on the desk, I've an 256[GB] SSD with 8[GB] of RAM)
    edit the image with Aperture3 controls, if I'm not lucky leaving the full screen the preview (big) dissapear and broken (small)
    if I'm lucky open the image in Nik Software (e.g. Dfine) and work on it, when finished if unlucky back to point 3
    if not luck the image in Nik Software is Black
    so regenerate preview, and similar action are taken (last night I've also rbuilt all archive, with cmd+alt click aperture icon)
    if luck I can work and export
    if not luck I must close Aperture and keep crossed fingers.
    At the begining I thought it could be a problem of too many images in the same folder and aperture-project (1800), but this is not the first time I work with big volume (airplanes shooting in Axalp normally is 1200 shots in one day).
    I thought even a speed problem on the archive (the externa HD is 5200rpm on FireWire).
    So I decided to relocate raw files on the desk, as I said I've a 256[GB] SSD; but nothing change!
    Maybe a problem on TIFF export??
    Someone can tell me a solution? the only big change in my usual workflow is that now there is Analog Efex Pro (that I don't use).
    extra: I'm using a MacBook Pro (after june 2009 version 5,5 )
    Here I post some screenshots:

    Update!!!
    I just discovered, that the problem is generated by Aperture3 bug: when I go on some image it change setting of CURVE and/or LEVEL

  • Nik Software Plugin loading time?

    Is it me or does any of the Nik Software Plugins for Aperture take forever to load? I have a fast Macbook Pro and I have waited up to 5 minutes sometimes for Color EFex Pro to load. It just says preparing image for editing. Anyone know if there is a way to speed this process up? I also notice that it will open a lot faster if its been open for a while then I select a new image to work on then open another plugin. It will usually open faster that way. I am noticing this with all the plugins in the collection. The only one that loads fairly fast is Dfine.
    Also on the topic of Nik Software plugins, I noticed this morning that after I did extensive editing to an image and clicked SAVE, it actually did not save once I looked at the image inside my library! Talk about ticked off! I had to close out of Aperture and open it back up and re edit that image again and when I hit save, it saved it.

    I also had a number of Issues with NIK & CS5. I had an email from NIK that new 64bit HDR plug in was causing Silver effect pro to crash, they provided link to old SEP. I continued to have crashes with NIK Sharpen....so I was frustrated for quite a while......THEN...
    I recently 'fixed' my system by deciding that a full 64 bit install was the "current Future state.
    1) NIK has recently released (mid Nov) all of their plug ins as 64 bit. (finally !!)
    2) I partitioned hard drive and did a fresh installed of Snow Leopard (10.6.5) on new partition.
    3) I did a fresh install of Photoshop CS5 on this new hard drive partition.
    4) I booted SNOWLeopard in 64 bit mode.
    5) I enabled CS5 in 64 bit.
    6) I downloaded and installed all NIK 64 bit plugins (on at a time) in the new partition. (I have them all)
    7) My system works perfectly now...much faster...esp with CS5..
    8) I went back to old partition and used app zapper and also hard deleted all nik plugins from old partion
    8a) including: Applications, Applications/adobe/photoshop/plugins, user/system pref/nik....
    Finally solution..Go 64 bit, with OS, Photoshop & plugins...
    Ed
    www.fritzimages.com

  • Nik Software Crash: "Could not complete the Color Efex Pro 4 command because of a problem with-"

    Nik Software/Photoshop Crash: "Could not complete the Color Efex Pro 4 command because of a problem with the filter module interface."  Define, Viveza work fine, the others, Color Efex, HDR Efex, Silver Efex don't.  I called Nik and they said they were familiar with this problem and that it was an Adobe problem.  They helped me uninstall and re-install the latest version of the filters.  Didn't fix the problem.  I called Adobe technical support, they confirmed that indeed it was an Adobe problem, but, they can't help me because they no longer offer support on CS5.  I'm on an iMac with Mountian Lion 10.8.5, running Photoshop CS5.1.  I searched the internet and found this problem mentioned in several places, just couldn't find the fix.  Interesting coincidence - I had been using Photoshop and the Nik software perfectly fine, even the morning of the day it began to crash.  I got a pop-up message from Adobe asking if they could anonymously monitor my usage to better their products.  I clicked on "Ask me later."  Then, my product crashed every time I tried to use the above-mentioned Nik software filters.  ???  Why would they want to monitor my usage of a product they won't/don't support anyway?  Help someone please - I really love the Nik software.  I paid top dollar for it back in the day because people like Dan Hughes actually answered your questions themselves.  The customer support was the best in the industry.  The opposite is true of Adobe, is it not?

    Thank you so much Chris.  I know I'm not the only person to run into this as both Nik/Google and Adobe acknowledged this problem.  I did however try something else to try and isolate the issue further.  I tried editing with Nik/Google Color Efex & Silver Efex, etc., in Aperture, and sure enough, the Nik/Google filters wouldn't open, or they would crash Aperture.  So - it's looking like a Nik/Google problem.  They used to be so good.  The crazy thing is that I had been using Photoshop with the Nik filters just fine, even earlier that very day.  What could have gone wrong?  Was there some kind of automatic update Saturday 3/1/14?  And it was especially weird that it happened immediately after I refused to allow Adobe to (anonymously) monitor my usage.  I'll call Nik/Google back tomorrow and tell them what you've told me, as well as letting them know their filters crashed Aperture too.  I'll report back as soon as I find a fix.  I know I'm not the only one out there who's experienced this.
    Thanks again!

  • Nik Software Plug-ins not working with LR3

    Hello,
    I have both LR 2.7 and LR3 running on my computer.  When I installed LR 3, it load the Nik software plug-ins into the external editor section like LR 2.7.  However, when I try to use a Nik plug-in in LR 3 I get an error message that the " File xxxxx.tif can not be opened because it does not exist or access is denied."  The Nik interface opens, then I get this error message, but then it places the xxxxx.tif file in the film strip.  The plug-ins work just fine with LR 2.7.  I've uninstalled and re-installed the plug-ins, but the same error message pops up in LR 3.  I have contacted Nik Software, but have not gotten an answer that works.  Has anyone else had this problem?  If so, what was your solution.  I've tried everything I know of except uninstalling LR 3 and re-installing.  I'm using Windows 7 64bit.  I have CS4 (32 and 64bit) and CS5 (32 and 63bit) running and the plug-ins work just fine with them.
    Thanks for your help in advance!
    Dennis

    Hi Martin,
    You might try going in the pref and under external editing and try to manually set up each one.  Go down to additonal external editing.  Click on Choose and then go to the folder where you have your Nik software installed and choose the program file.  There will be dialog box telling you to name the file, call it anything you want and the click ok.  Go to the drop down bar and select Save as new preset.  Close LR3 and then reopen and check to see if your program is there under the new name.  If not, you probably will have un-install all the plug-ins and re-install.  Hope this helps!
    Dennis

  • Cant edit in nik software !!!

    hey dears ,
    im moving to lightroom 4 this week . my main problem is when i try to edit photo in nik software , the action isnt carried on " just nothing happen " !!! my old LR3 is still performing it right !!!!!
    any help ?????

    This was a known issue with the 4.0 release. It is fixed in the 4.1 Release candidate. You can download it and try or wait for the soon-to-be-released (we all hope) 4.1 final.  I have been running the the RC with no problems.

  • Nik Software Plug-Ins are not compatible with Aperture 3

    After installing my upgrade to Aperture 3, I get a message when attempting to use one of my Nik Software editing plug-ins. The message says that the plug-ins are not 64-bit (they are 34-bit) and in order to run them, Aperture must close and reopen in 34-bit mode. What does this mean and how do I fix it?

    Keli
    In order to open Aperture in 32-bit mode by default you can right-click on the application icon, select "Get Info" and check the box marked "Open In 32-bit Mode" (or you can continue to run it by default in 64-bit mode and just get forced to re-open the app anytime you need to use plug-ins that can only run in 32-bit mode).
    hope this helps!
    Raf

  • How do I get the NIK Software Suite to work in Photoshop CC?

    I am running Photoshop CC on a PC running Windows 7 Ultimate.  I installed the NIK Software Suite into the Plug-ins folder within Photoshop CC (64bit).  The suite is available from the Filters menu, but the adjustments made within the software elements, will not transfer to the current image.  Should I install in a different location?  Thanks!

    Do you have the most up to date version of NIK?
    Nik Collection Help

  • Using Plugin NIK SOFTWARE with Aperture 3

    I used the NIK SOFTWARE's plugin.
    after finishing my job, I save and automactilly it store the image into the Aperture Library.
    The problem is that Aperture does't recognize the tiff files just stored and it changes some IPTC lables like "Creator" It uses the licence's owner name compiled in the proper flield.
    I had to cancel from the library and import again.
    Yes this is a woraround but it's boring and time expensive.
    Any other solution?
    tks a lot
    Alberto (Italy)

    micro43 wrote:
    Did post #2 not already answer this? I would think someone who actually uses this machine would be more inclined to give you an accurate answer...
    The point is that there is no per se "accurate answer" to the general performance question. E.g. we hear performance complaints regarding all kinds of boxes stronger than the 13" MBP as well as some reports of users satisfied with MBs or Minis. The more feedback the OP gets the better able he/she is to come to a satisfactory personal conclusion.
    Personally I consider the display an important part of what characterizes graphics app performance. Any +"actual user"+ has already decided against the additional *70% more pixels of the 15" size* with high-rez matte display and also has conluded that glossy is OK for them. IMO a potential new buyer of a laptop for graphics should have those differences firmly in mind when decision making. *Clearly a trip to physically compare 13" glossy vs. the 15" size with high-rez matte display is in order.*
    A user like cbandes doing the heavy work on a MP with real display is much more likely to be happy with the tiny glossy 13" display part-time in the field than is someone trying to run a full pro Aperture workflow from a 13" MBP. Personally I like pixels and dislike glossy, so I would never go from 1.7M matte pixels to 1M glossy pixels just to save 1.1 pound of weight. IMO.

  • Not all NIK software plugins showing in LR Edit in Pull Down

    I'm running MAC, 10.6.3 and NIK software all 5 plugins.
    In LR 2 when I go to the EDIT IN pull down menu all of my NIK software were available.
    NOW, Only one is available Viveza 2. Even if I go to LR pref it only allows me to designate one external editing program which is of course Viveza 2.
    When I open Viveza 2 it works fine.
    I'd like to have all 5 of my Nik plugins available in the LR Edit in pull down menu.
    Any ideas?

    It isn't obvious, but you can add as many external editors as you want. In Preferences/External Editing, hit the Choose button, select an application, then from the dropdown select  "Save current settings as new preset". Repeat as needed.
    Hal

  • Why doesn't "Elements 10 Editor only" allow the use of Nik Software plug ins??

    I was very excited yesterday when I noticed in the Apple App store that a version of Elements called "Elements 10 Editor only" was for sale.  Since I never use the Organizer this is perfect for me.  Unfortunately, it will not allow Nik software plugins to be installed.   There is no "plugins folder" included.  In every other way the "Elements 10 Editor only" version is wonderful.  Loads fast, runs clean and fast and is just a wonderful product, and something I've been hoping would come along for years.  I can't believe Adobe didn't allow for the use of plug-ins.  Looks like I just wasted $80.
    Any suggestions or work-arounds to allow plug ins to be used?

    Thank you, Barbara! I spent considerable time today on the phone with Nik Software.  Both Viveza and Color Efex will work on the full version of Elements 10.  NOT on the version "Elements 10 EDITOR ONLY".  The reason is because Adobe did not include a plug in folder when they released Elements 10 EDITOR ONLY.  Thanks, Barbara for the screen shot..however, the Editor only version has no folders at all!!!  It's really strange.  Why would Adobe release an Editor Only version of Elements that doesn't work with plug ins?  I allowed Nik Software techs remote access to my Mac, and while version 9 has the same folder breakdown you provided, this Editor Only version of 10 has nothing except the application icon!  You have been wonderfully helpful as usual, Barbara, thank you very much.  It looks, though that I just wasted $80.  Oh well, back to PSE9 !  
    Here's an update....using your method..I was able to find a folder for plug-ins within the program file.  Used it to try and install Viveza and Color Efex, but Adobe says it "does not accept that type of file".

Maybe you are looking for

  • How do I clear "Messages (Saved)" from Usage?

    I am currently running out of storage space from my iPhone and the largest storage user outside of Photos & Video is Messages. My Messages app currently has 1.1GB of data under General > Usage > Messages > Messages(Saved). I have tried various ways o

  • Sync backup in infinite loop

    sync backup has been runing for over 20 min now. never happened before last iTunes update prior to 08/16/11.  have 25gb freespace. don't understand WHY and what is source of problem and how to resolve. now itunes not responding.  help please.  this i

  • CS3 EPS files placed in Quark don't print????

    Hello - Been fighting some issues on CS3 over the last few months. It seems that I have a problem with placing EPS files from CS3 into Quark and successfully getting a printout. My Specs: Mac 10.5.6, G4, 1GB RAM, Illustrator CS3 (13.0.2), Quark 7.5,

  • I'm unable to scroll down the page using laptop touch pad.

    My FF was updated automatically. I'm unable to scroll down the page using the laptop touch pad scroll option. It was working fine on FF before upgrade and after upgrade on IE browser. But, in FF 9 it is not working. Any help is appreciated.

  • Lightroom 5 suddenly doesn't recognize my serial number.... Help?

    I get this message when I try to open lightroom on my computer (I've had lightroom 5 installed on this computer for a full year, and not the cloud version): "The serial number you entered is invalid. Please try again." It won't ever work. It is the c