Running parallels and Quick Books on a MacBook. MacProtector messed me up last week but I got it off Now I can't get Quick Books to open. Can anyone help?

I am running Parallels and Quickbooks on my macbook. After an unfortunate encounter with macprotector (I didn't install it) which I was able to get off my computer, I now cannot access Quickbooks. It is trying to open it (unsuccessfully) in my Disk Utility. Any suggestions?

I figured this out. There is an extra step now which I assume is from the iTunes update. There is an option below where you check to sync Audiobooks to 'Include Audiobooks from Playlists'. I checked the playlist f and now my book is all the way on my phone instead of just pretending.
Seems redundant but what do I know...At least I can listen to my book finally.

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Hi there, I am using firefox as a defult browser. I got a problem now that I am getting unwanted ads are opening in new tabs and it intrupting my work.Reply me

Reply me as quickly as possible

Sounds like Malware.
You can try these free programs to scan for malware, which work with your existing antivirus software:
* [http://www.microsoft.com/security/scanner/default.aspx Microsoft Safety Scanner]
* [http://www.malwarebytes.org/products/malwarebytes_free/ MalwareBytes' Anti-Malware]
* [http://support.kaspersky.com/viruses/disinfection/5350 Anti-Rootkit Utility - TDSSKiller]
* [http://general-changelog-team.fr/en/downloads/viewdownload/20-outils-de-xplode/2-adwcleaner AdwCleaner] (for more info, see this [http://www.bleepingcomputer.com/download/adwcleaner/ alternate AdwCleaner download page])
* [http://www.surfright.nl/en/hitmanpro/ Hitman Pro]
* [http://www.eset.com/us/online-scanner/ ESET Online Scanner]
[http://windows.microsoft.com/MSE Microsoft Security Essentials] is a good permanent antivirus for Windows 7/Vista/XP if you don't already have one.
Further information can be found in the [[Troubleshoot Firefox issues caused by malware]] article.
Did this fix your problems? Please report back to us!

I have a new mac book pro System Version: OS X 10.9.4 just one week old. When i play games using chrome the mac gets super hot and in the middle and the bottom. I had to return a mac last week because of this and got a new one replaced. But it still

I have a new mac book pro System Version: OS X 10.9.4 just one week old. When i play games using chrome the mac gets super hot and in the middle and the bottom. I had to return a mac last week because of this and got a new one replaced. But it still

I ran the diagnostics suggested in Macbook Pro Running Slow and Overheating, High kernel_task CPU Usage. Results below. Any help would be great.
System Version: OS X 10.9.4 (13E28)
Kernel Version: Darwin 13.3.0
Boot Mode: Normal
Model: MacBookPro11,1
USB
   Dell USB Optical Mouse (Dell Inc.)
System diagnostics
   2014-09-20 PluginProcess spin
   2014-09-20 PluginProcess spin
   2014-09-20 iTunes spin
   2014-09-22 PluginProcess spin
   2014-09-22 PluginProcess spin
   2014-09-25 PluginProcess spin
   2014-09-26 Google Chrome spin
   2014-09-26 Google Chrome spin
User diagnostics
   2014-09-20 CalendarAgent crash
   2014-09-22 DashboardClient crash
Kernel messages
   Sep 26 17:21:23   IOPPF: Sent gpu-internal-plimit-notification last value 4 (rounded time weighted average 4)
   Sep 26 17:21:35   IOPPF: Sent cpu-plimit-notification last value 5 (rounded time weighted average 5)
   Sep 26 17:21:35   IOPPF: Sent gpu-internal-single-slice-plimit-notification last value 3 (rounded time weighted average 3)
   Sep 26 17:21:35   IOPPF: Sent gpu-internal-plimit-notification last value 3 (rounded time weighted average 3)
   Sep 26 17:21:47   IOPPF: Sent cpu-plimit-notification last value 8 (rounded time weighted average 7)
   Sep 26 17:21:47   IOPPF: Sent gpu-internal-single-slice-plimit-notification last value 3 (rounded time weighted average 3)
   Sep 26 17:21:47   IOPPF: Sent gpu-internal-plimit-notification last value 3 (rounded time weighted average 3)
   Sep 26 17:22:01   IOPPF: Sent cpu-plimit-notification last value 5 (rounded time weighted average 7)
   Sep 26 17:22:01   IOPPF: Sent gpu-internal-single-slice-plimit-notification last value 2 (rounded time weighted average 3)
   Sep 26 17:22:01   IOPPF: Sent gpu-internal-plimit-notification last value 2 (rounded time weighted average 3)
   Sep 26 17:22:21   IOPPF: Sent cpu-plimit-notification last value 10 (rounded time weighted average 9)
   Sep 26 17:22:21   IOPPF: Sent gpu-internal-single-slice-plimit-notification last value 4 (rounded time weighted average 3)
   Sep 26 17:22:21   IOPPF: Sent gpu-internal-plimit-notification last value 4 (rounded time weighted average 3)
   Sep 26 17:22:34   IOPPF: Sent cpu-plimit-notification last value 8 (rounded time weighted average 8)
   Sep 26 17:22:34   IOPPF: Sent gpu-internal-single-slice-plimit-notification last value 5 (rounded time weighted average 5)
   Sep 26 17:22:34   IOPPF: Sent gpu-internal-plimit-notification last value 5 (rounded time weighted average 5)
   Sep 26 17:22:47   IOPPF: Sent cpu-plimit-notification last value 6 (rounded time weighted average 6)
   Sep 26 17:22:47   IOPPF: Sent gpu-internal-single-slice-plimit-notification last value 5 (rounded time weighted average 5)
   Sep 26 17:22:47   IOPPF: Sent gpu-internal-plimit-notification last value 5 (rounded time weighted average 5)
   Sep 26 17:23:01   IOPPF: Sent cpu-plimit-notification last value 7 (rounded time weighted average 7)
   Sep 26 17:23:01   IOPPF: Sent gpu-internal-single-slice-plimit-notification last value 5 (rounded time weighted average 5)
   Sep 26 17:23:01   IOPPF: Sent gpu-internal-plimit-notification last value 5 (rounded time weighted average 5)
   Sep 26 17:23:12   IOPPF: Sent cpu-plimit-notification last value 6 (rounded time weighted average 6)
   Sep 26 17:23:12   IOPPF: Sent gpu-internal-single-slice-plimit-notification last value 5 (rounded time weighted average 5)
   Sep 26 17:23:12   IOPPF: Sent gpu-internal-plimit-notification last value 5 (rounded time weighted average 5)
Extrinsic daemons
   com.adobe.fpsaud
Extrinsic agents
   com.google.keystone.user.agent
launchd items
   /Library/LaunchDaemons/com.adobe.fpsaud.plist
    (com.adobe.fpsaud)
   Library/LaunchAgents/com.apple.FolderActions.enabled.plist
    (com.apple.FolderActions.enabled)
   Library/LaunchAgents/com.apple.FolderActions.folders.plist
    (com.apple.FolderActions.folders)
   Library/LaunchAgents/com.google.keystone.agent.plist
    (com.google.keystone.user.agent)
Startup items
   /Library/StartupItems/TuxeraNTFSUnmountHelper/TuxeraNTFSUnmountHelper
Extrinsic loadable bundles
   /Library/Internet Plug-Ins/Flash Player.plugin
    (com.macromedia.Flash Player.plugin)
   /Library/PreferencePanes/Flash Player.prefPane
    (com.adobe.flashplayerpreferences)
   /Library/PreferencePanes/Tuxera NTFS.prefPane
    (com.tuxera.ntfs.mac.prefpane)
   Library/Address Book Plug-Ins/SkypeABDialer.bundle
    (com.skype.skypeabdialer)
   Library/Address Book Plug-Ins/SkypeABSMS.bundle
    (com.skype.skypeabsms)
User login items
   iTunesHelper
   Google Chrome
Restricted user files: 45
Elapsed time (s): 75

I have a new mac book pro System Version: OS X 10.9.4 just one week old. When i play games using chrome the mac gets super hot and in the middle and the bottom. I had to return a mac last week because of this and got a new one replaced.

i have a new mac book pro System Version: OS X 10.9.4 just one week old. When i play games using chrome the mac gets super hot and in the middle and the bottom. I had to return a mac last week because of this and got a new one replaced.The issue still remains

I ran the diagnostics suggested in Macbook Pro Running Slow and Overheating, High kernel_task CPU Usage The results are below.
System Version: OS X 10.9.4 (13E28)
Kernel Version: Darwin 13.3.0
Boot Mode: Normal
Model: MacBookPro11,1
USB
   Dell USB Optical Mouse (Dell Inc.)
System diagnostics
   2014-09-20 PluginProcess spin
   2014-09-20 PluginProcess spin
   2014-09-20 iTunes spin
   2014-09-22 PluginProcess spin
   2014-09-22 PluginProcess spin
   2014-09-25 PluginProcess spin
   2014-09-26 Google Chrome spin
   2014-09-26 Google Chrome spin
User diagnostics
   2014-09-20 CalendarAgent crash
   2014-09-22 DashboardClient crash
Kernel messages
   Sep 26 17:21:23   IOPPF: Sent gpu-internal-plimit-notification last value 4 (rounded time weighted average 4)
   Sep 26 17:21:35   IOPPF: Sent cpu-plimit-notification last value 5 (rounded time weighted average 5)
   Sep 26 17:21:35   IOPPF: Sent gpu-internal-single-slice-plimit-notification last value 3 (rounded time weighted average 3)
   Sep 26 17:21:35   IOPPF: Sent gpu-internal-plimit-notification last value 3 (rounded time weighted average 3)
   Sep 26 17:21:47   IOPPF: Sent cpu-plimit-notification last value 8 (rounded time weighted average 7)
   Sep 26 17:21:47   IOPPF: Sent gpu-internal-single-slice-plimit-notification last value 3 (rounded time weighted average 3)
   Sep 26 17:21:47   IOPPF: Sent gpu-internal-plimit-notification last value 3 (rounded time weighted average 3)
   Sep 26 17:22:01   IOPPF: Sent cpu-plimit-notification last value 5 (rounded time weighted average 7)
   Sep 26 17:22:01   IOPPF: Sent gpu-internal-single-slice-plimit-notification last value 2 (rounded time weighted average 3)
   Sep 26 17:22:01   IOPPF: Sent gpu-internal-plimit-notification last value 2 (rounded time weighted average 3)
   Sep 26 17:22:21   IOPPF: Sent cpu-plimit-notification last value 10 (rounded time weighted average 9)
   Sep 26 17:22:21   IOPPF: Sent gpu-internal-single-slice-plimit-notification last value 4 (rounded time weighted average 3)
   Sep 26 17:22:21   IOPPF: Sent gpu-internal-plimit-notification last value 4 (rounded time weighted average 3)
   Sep 26 17:22:34   IOPPF: Sent cpu-plimit-notification last value 8 (rounded time weighted average 8)
   Sep 26 17:22:34   IOPPF: Sent gpu-internal-single-slice-plimit-notification last value 5 (rounded time weighted average 5)
   Sep 26 17:22:34   IOPPF: Sent gpu-internal-plimit-notification last value 5 (rounded time weighted average 5)
   Sep 26 17:22:47   IOPPF: Sent cpu-plimit-notification last value 6 (rounded time weighted average 6)
   Sep 26 17:22:47   IOPPF: Sent gpu-internal-single-slice-plimit-notification last value 5 (rounded time weighted average 5)
   Sep 26 17:22:47   IOPPF: Sent gpu-internal-plimit-notification last value 5 (rounded time weighted average 5)
   Sep 26 17:23:01   IOPPF: Sent cpu-plimit-notification last value 7 (rounded time weighted average 7)
   Sep 26 17:23:01   IOPPF: Sent gpu-internal-single-slice-plimit-notification last value 5 (rounded time weighted average 5)
   Sep 26 17:23:01   IOPPF: Sent gpu-internal-plimit-notification last value 5 (rounded time weighted average 5)
   Sep 26 17:23:12   IOPPF: Sent cpu-plimit-notification last value 6 (rounded time weighted average 6)
   Sep 26 17:23:12   IOPPF: Sent gpu-internal-single-slice-plimit-notification last value 5 (rounded time weighted average 5)
   Sep 26 17:23:12   IOPPF: Sent gpu-internal-plimit-notification last value 5 (rounded time weighted average 5)
Extrinsic daemons
   com.adobe.fpsaud
Extrinsic agents
   com.google.keystone.user.agent
launchd items
   /Library/LaunchDaemons/com.adobe.fpsaud.plist
    (com.adobe.fpsaud)
   Library/LaunchAgents/com.apple.FolderActions.enabled.plist
    (com.apple.FolderActions.enabled)
   Library/LaunchAgents/com.apple.FolderActions.folders.plist
    (com.apple.FolderActions.folders)
   Library/LaunchAgents/com.google.keystone.agent.plist
    (com.google.keystone.user.agent)
Startup items
   /Library/StartupItems/TuxeraNTFSUnmountHelper/TuxeraNTFSUnmountHelper
Extrinsic loadable bundles
   /Library/Internet Plug-Ins/Flash Player.plugin
    (com.macromedia.Flash Player.plugin)
   /Library/PreferencePanes/Flash Player.prefPane
    (com.adobe.flashplayerpreferences)
   /Library/PreferencePanes/Tuxera NTFS.prefPane
    (com.tuxera.ntfs.mac.prefpane)
   Library/Address Book Plug-Ins/SkypeABDialer.bundle
    (com.skype.skypeabdialer)
   Library/Address Book Plug-Ins/SkypeABSMS.bundle
    (com.skype.skypeabsms)
User login items
   iTunesHelper
   Google Chrome
Restricted user files: 45
Elapsed time (s): 75

I upgraded to Lion on my MacBook Pro. When I close Address Book it automatically quits. How can I get it to stay open on my task bar?

I upgraded to Lion on my MacBook Pro. When I close Address Book it automatically quits. When I close other applications they stay open on my task bar. How can I get Address Book to stay open on my task bar?

Hello charlgilbert,
It sounds like you would like to send a text from your phone number on your portable computer. You can do this by setting iMessage to start new conversations from your phone number in the Messages settings:
On OS X, find out which addresses are enabled:
In Messages, choose Messages > Preferences > Accounts.
From: iOS and OS X: Link your phone number and Apple ID for use with FaceTime and iMessage
http://support.apple.com/kb/HT5538
Thank you for using Apple Support Communities.
Regards,
Sterling

I had iweb on my last computer - bought a new 2013 macbook pro a few months ago and it's gone. I have a webpage I build on it and now I need to get back in to update it. Help.

i had iweb on my last computer - bought a new 2013 macbook pro a few months ago and it's gone. I have a webpage I build on it and now I need to get back in to update it. Help.

Well of course you won't have iWeb on a new MacBook from this year. iWeb has not shipped on new Macs for a long time now and Apple has not sold iLife through its stores or online for over a year and does not support iWeb any longer.
If you want iWeb now, you will either need to purchase a new copy of iLife or try and find the old install discs from your old Mac and re-install iWeb from that disc. It also depends on what iWeb version you were using too - iWeb 08 or 09? If 08, then this is not compatible with Mavericks which will be running on a new Mac, so you'll need iWeb 09 for this. If you can find your old install discs and they are iWeb 09 then go ahead and use these, but if not, you will have to purchase the iLife 09 or 11 boxed set from Amazon and both of these contain iWeb 09 and you can then install it.
Also, when you set up your new Mac, did you migrate info over? If you had built a website on your old Mac, then you need to data file where all iWeb info is stored and that is called your domain.sites file and you need this file to be transferred if you want your website back again.
Can you get access to thhis file on your old Mac and transfer it? If you can then fine, you can access your website again, but if not, you are out of luck and you'll have to re-build your website from scratch using iWeb.
If you don't have iWeb, then now might be a good time to move forward and look at the many alternatives that are out there such as RapidWeaver, Sandvox, and EverWeb which is billed as an iWeb replacement and is very much like iWeb, but with SEO and the ability to create drop down menus built in (check out http://www.everwebapp.com). Other alternatives also include Flux 4, Freeway Pro and Express and WebAcapella 4.
Have a look and most of these allow you to download free trials so you can try before you buy.

I am trying to download a book on my ipad. It says I need to install itunes. I have itunes already. I frequently get a message to re-install itunes. I do, but I still get the message, and I still can't get the book on my ipad.

I am trying to download a book on my ipad. It says I need to install itunes. I have itunes already. I frequently get a message to re-install itunes. I do, but I still get the message, and I still can't get the book on my ipad.

you can download a new installer and serial number from Adobe at Adobe - CS2 Downloads

I have a new Apple TV which is working fine except that I cannot access .mov files which are in my iTunes Library. How can I get to these? I can run them on my computer and select Apple TV on the screen, but the Apple TV goes to a black screen

I have a new Apple TV which is working fine except that I cannot access .mov files which are in my iTunes Library. How can I get to these? I can run them on my computer and select Apple TV on the screen, but the Apple TV goes to a black screen

Mov is a container format, you'd need to look at the codec used by the movie file inside the container to know whether it will work with the Apple TV or not.

My wife and I each have an iPhone and an iPad Mini. We have separate iTunes accounts. She just finished reading a book on her iPad Mini. Now I want to read it on my iPad Mini. How can I get the book on my iPad Mini?

My wife and I each have an iPhone 4s and an iPad Mini. We have separate iTunes accounts. She just finished reading a book on her iPad Mini. Now I want to read it on my iPad Mini. How can I get the book on my iPad Mini?

Thank you for your reply Domingo. Your suggestion worked as far as sending me a link to buy the book at iTunes. But it did not allow me to download the book from my wife's account. I did finally get an answer from Apple. It took an entire day of emailing back and forth and the final answer was relatively easy once Apple finally decided to give up the solution. Basically, you have to open ibooks and sign out. Then you have to sign into ibooks using the book purchaser's Apple ID and password. Then you can download the book onto your device. Not too bad, huh? It only took a whole day of Apple people sending me wrong instructions before they figured it out. Geez. What a disappointing experience.

How can I get a book to open that is downloaded on my Ipad 3, I have uninstalled, reinstalled. Held the turn off button and home button down to reboot, nothing has helped.

How can I get a book to open in my nook app, it downloaded, and installed, it just want open, I have never had this problem before.

This is entirely my complaint.
I have to sit without useable internet for 5 days when there is no fault, before anyone does anything about it ? BT visit the village to do something for another customer, mess up my perfectly working broadband, and then refuse to do anything about it for 5 days. And I pay full price during that time. Let's just hope they don't come back to do something else within those 5 days !!!
There isn't a fault with the line, it is perfectly stable. I just need somebody to use common sense and set the IP profile back to what it was.
If the system is so clever, it could at least try moving off 135k to 512k say after an hour or so.
I will try using that link though and see if somebody can do something !!
Frustrated is not the word ! If I ran my business like this I'd have no customers left. I'm pretty sure that's not the first time somebody has posted that on here

I'm in India and use Indian iTune store. But there are certain books which are not avaiable in Indian store but are there in US store. How can i get those books?

I'm in India and use Indian iTune store. But there are certain books which are not avaiable in Indian store but are there in US store. How can i get those books?

Hi Jai Shree Hari,
Yeah, I don't see why you shouldn't be able to sign your friend's iTunes sign-on into iTunes, and then use that to download the books. You may need to also authorize your computer in iTunes with that ID in order to be able to re-download them to your device if you ever need to (not sure if this is absolutely required since most things live in the cloud now, but better to be safe than sorry.... ).
Best of luck!
Cheers,
GB

Hi i received the nano 7th gen for Christmas and I only seem to get 5 hours of battery life. I use the Bluetooth and Nike app so I expect more drain on the battery. But I got more time out of running with my iPhone. Does this sound normal? I thought I sh

Hi i received the nano 7th gen for Christmas and I only seem to get 5 hours of battery life. I use the Bluetooth and Nike app so I expect more drain on the battery. But I got more time out of running with my iPhone. Does this sound normal? I thought I should get close to 30 hrs of just play time alone.
ALso, my wife got me the Belkin armband to run with the nano but I sweat through the band resulting in the back of the iPod to get wet. Surely this is not good. Anyone have a recommendation for an armband that keeps moisture away from the pod?

iPod Nano are small and they don't use Wi-Fi access so you get less power time on a Nano. As for iPhone, since you got apps, Wi-Fi + 3G access, and everything else, they give you more time so you can keep using. Nanos are ment to listen to music, listen to radio, view your photos, watch videos (without Wi-Fi) and since you got BlueTooth on the nano, it counts as wireless access so it drains your battery faster.

How can I get the book box in preferences' general tab to show up so I can start adding books to my ipad?

How can I get the book box in preferences' general tab to show up so I can start adding books to my ipad? I am running OSX 10.9 and Itunes version 11.1.3(8) 64 bit. I have tried re-installing Maveriks and reinstalling Itunes but the box for books is never there when I click on Preferences' General Tab.
I am unsure what to do. Please help.

There is no "book box in preferences' general".
There is a new iBooks application that appears on Mavericks' dock. It looks like this:
Go there to add books from your Mac to your iPad.

How can I get my books that I download from the Library that are WMA files into my I tunes so I can listen to them

How can I get my books that I download from the Library that are WMA files into my I tunes so I can listen to them. They have a ton of books but I can only listen to them from my windows media player and I wouldlove to download to my I pod but I have tried everything I can think of it they won't go over. Someone said all I had to do was copy them over and they would convert but I can't even get them to copy. Thanks.

Well it started happening AGAIN with my 2nd IPod. No matter what I did, it Itunes would NOT restore it!
I finally installed Itunes on my hubby's PC at work and managed to get it restored there.
Apparently, there must be some sort of compatibility issue with the windows version of Itunes and some other piece of software on my pc.
And one more important thing! I had to follow the instructions in the other thread that talks about how to correctly uninstall itunes and quicktime, in order to completely eliminate ALL traces of my "first" ipod's existence so it wouldn't demand that I restore it.
I think the software got "confused" and thought when I connected my 2nd ipod, that it was the 1st and that it still needed to be restored.
Basically, this is just POORLY written and POORLY tested software!

I have rearranged all icons on the second and third pages to have a just a photo on my home, but if i switch off the iphone when i restarted it all the icons come back in the old position on the home and second page. I have ios5.

I have rearranged all icons on the second and third pages to have a just a photo on my home, but if i switch off the iphone when i restarted it all the icons come back in the old position on the home and second page. I have ios5.

you can suggest it here - http://www.apple.com/feedback/iphone.html
And it is only a problem if you want a blank first screen. Personally, it would drive me nuts always having to swipe over one page to get to my apps - the only time I unlock my iPhone is to use it or run an app, so no, I have no need nor desire to have a first screen with no icons at all.
But, if they'd put it in as an option so people like yourself can also have what they want, that's fine too So send them your feedback (they actually do listen - iOS 5 includes a number of things people have been asking for on these forums, like being able to delete individual entries from the call history, inproved alerts/notifications, being able to opt out of all the location based data they collect,...).

Running parallels and Quick Books on a MacBook. MacProtector messed me up last week but I got it off Now I can't get Quick Books to open. Can anyone help?

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