Running Predictive/Progresive outbound campaigns without the use of IVR

Is it possible to run a predict/progers outbound campaign with a 3:1 (port:agent) ratio without the use of ivr
could i instead place the customers on hold somewhere in icm while the agents are busy?
just a thought...

What you are asking for in essence is the ability to queue the call. This is only possible in an ICM environment with an IVR or with some other peripheral integration utilizing the Service Control interface.

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