Running slow and video ,pic dont down load all the way.

HP Pavilion All-in-One MS227 Desktop PC     is running all the time and the video s and pic are so slow to load ,some times it dont load all the way and have to restart my pc. i was thinking i need to format my pc. but dont know how any help on and thing with my pc please let me know.

Hello williamsherry,
You want to reset your computer back to factory settings.
First to make sure that you’re not having a problem with any of the hardware in the computer, run a diagnostics test.
Turn off the computer.
As you power it back on tap the F2 key. This will load hardware diagnostics.
Run the start up test.
This will test all the hardware in the system and detect any problems.
If all tests pass you can run a recovery from the partition on the computer.
Recovery from Windows 7
If Windows 7 opens correctly, perform the following steps to start a system recovery from the Windows 7 start menu.
Turn off the computer.
Disconnect all connected devices and cables such as Personal Media Drives, USB drives, printers, and faxes. Remove media from internal drives, and remove any recently added internal hardware. Do not disconnect the monitor, keyboard, mouse, or power cord.
Turn on the computer.
Click Start, All Programs , Recovery Manager , and then click Recovery Manager again.
If you are prompted for an Administrator password or confirmation, type the password or provide confirmation. If a User Account Control window asks if you want to allow the program to make changes to the computer, click Yes.
Under I need help immediately, click System Recovery.
The Recovery Manager asks if you want to restore the computer to its original factory shipped condition. Click Yes, and then click Next.
The computer restarts. If the recovery partition on the hard disk drive is functioning correctly, the Recovery Manager window appears.
Click System Recovery.
When System Recovery prompts you to back up your files, select a backup option:
If you have already backed up personal files or you do not want to back up personal files, select Recover without backing up your files, and then click Next. Continue to the next step.
Click OK in the warning that appears.
After the system recovery is complete, click Finish to restart the computer. Complete the setup screens and wait until the computer finishes the setup.
Once the setup is complete, turn off the computer, reconnect all devices and cables, and then turn on the computer.
Before using the computer, update and protect your computer. Reinstall any virus and security software that was installed before the system recovery.
Reinstall any software programs that were added after purchasing the computer, as well as any files that were backed up.
Here is a link on how to perform a system recovery.
Clicking the White Kudos star on the left is a way to say Thanks!
Let me know how everything goes.
Have a good day.

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