Running slow,freezing

Re-set the phone, will work then will will slow, freeze,not receive text messages

Sluggish performance can mean that your hard disk drive is failing. Are you running Verify Disk while you're booted into you main partition or whilst booting into your Recovery partition. If you're not in Recovery mode, you should be - simply start up whilst holding down the command and R keys and use the Disk Utility app in the mix to Verify and, if necessary, Repair your hard drive.
If your hard drive has failed, you'll know with either Verify or Repair.
Try it and call back.
Clinton

Similar Messages

  • Snow Leopard running slow, freezing, not responding.

    I am running Snow Leopard on Mac 2.4 GHz Intel Core 2 Duo with 3 GB SDRAM.
    Over the last few days the machine has gradually become slower and slower, the spinning wheel frequently appears and programs are not responding and the system freezes.
    When I restart, on a couple of occasions a white screen with grey pixel blocks has flashed up during start up, other times it has frozen on the blue screen.
    I have tried running Disk Warrior, Disk Utility, ClamXav, Onyx and disconnected all hardware, then finally I have reinstalled Snow Leopard but still seem to be having the same problems.
    By the way, I am also running VMware Fusion, don't know if this is relevant.
    Any suggestion, please?
    Message was edited by: STEVO75

    I would try running the extended version of your Apple Hardware Test.
    It's not perfect but may flag something. 
    DALE

  • System running slow/freezing

    THE SHORT VERSION:
    My OS was running extremely slowly, and computer making strange noises, much higher frequency than usual (hard drive clicking occasionally too). I reinstalled OS X from my installation DVDs using Archive and Install. The system is running much more reasonably, but sometimes freezes up. Normally when your CPU is busy, you hear a steady stream of little ticking noises, but occasionally, the pattern shifts from a steady stream into triplets of short bursts that are emitted periodically (short-long-short...short-long-short). When this occurs, the system freezes/I get a spinning colour wheel.
    Has anybody ever experienced this? Can you shed light on what might be going on. Here are more details if you want to read them:
    THE LONG VERSION
    - I installed Firefox 3...everything was working. I closed my laptop and went to sleep
    - When I woke up the next morning, I noticed it wasn't asleep, and may not have been all night
    - I shut down the computer, and turned it back on.
    - When I logged back into OS X...my system was all messed up. Constant spinning colour wheel, weird noises as described above. System was slow enough as to be unsuable (dock never appeared after login)
    - I managed to put in my Tiger installation DVD 1 and boot up from it and run the disk utility -- NO problems were found with my hard drive.
    - I called AppleCare...they recommended uninstalling Firefox 3...which I somehow managed to do, although it took a really long time -- no improvement.
    - They next recommended an archive and install...so I did it.
    - The system was now usable, but still had problems (the short-long-short issue described at the beginning of the post)
    - I ran an Apple Hardware Test...no trouble found.
    - I called AppleCare--they recommended a technician look at it (ie that I take my computer in for servicing. I haven't yet done so.
    -- I have noticed that when I log in using the original Admin account (as opposed to the one I use on a day to day basis), that the system performance is much more free of problems, although even when I am logged in using this seldom-used account, the computer is not totally immune from this peculiar "short-long-short" burst of ticks that seems to accompany a freezing up.

    System freezing, especially after an Archive & Install points to a couple of further solutions that you may wish to try.
    1. Perform an Erase & Install. Although the Archive & Install is typically very good about resolving direct damage or issues with the underlying OS, a clean reinstall will all but eliminate a software issue as the problem. If go the route of an erase and install, just make sure that use the machine for a little while to verify the issue is resolved before you go installing 3rd party applications.
    2. It's possible that there's hardware failure, or an early warning indicator of hardware failure. It could be HD-based or MLB-based. Having an Apple technician with the appropriate tools to further triage the issue is more than likely in order. Let them dig through the Console logs, monitor activity monitor during load, etc.

  • Macbook is running slow, freezes, pinwheel.

    Hello,
    I've recently been having some issues with my Macbook. It has been running very slow, even after restarting. I've only been running a few programs (Safari, Word, Finder) and have been watching memory/CPU usage in Activity Monitor, but haven't noticed anything too out of the ordinary
    How large is your hard drive & how much space is free?
    Hard drive is 206.88GB, with 41.68GB free.
    How much RAM in this computer?
    2GB 667MHz DDR2 SDRAM
    In what way(s) is it slow? Do applications open slowly? Do they lock up?
    Applications have been locking up, frequently get a pinwheel when switching between programs (Safari to Word or to Finder). Has been unresponsive/delayed.
    This is a recent problem and I just updated my system within the last few days. Is there anyway to restore my computer to before the last update? Seems similar to http://discussions.apple.com/message.jspa?messageID=11335359#11335359
    Thanks.

    Few suggestions:
    Try working in Safe Mode by holding the Shift key while booting. This may take a few minutes, so be patient! Does the computer work any better in Safe Mode?
    If you have your install discs, insert Install Disc 1 and restart the computer with the C key held down. Once the Installer has loaded, choose a language, then click the Utilities menu. Choose *Disk Utility*.
    In the left-hand pane of the Disk Utility window, click on *Macintosh HD*. Click the *repair disk* button.
    Report any errors that cannot be repaired.
    ~Lyssa

  • When I install itunes my computer runs slow/freezes up and is horrible.  What is the solution?, when I install itunes my computer runs slow/freezes up and is horrible.  What is the solution?

    with itunes installed on my computer it freezes/works slowly/it freezes trying to get to itunes store/it freezes working on word or excel....all in all it makes my laptop horrible.  when i uninstall it the computer works just fine.......help

    With those symptoms, the following document might be worth a try:
    iTunes 10.5 for Windows: May see performance issues and blank iTunes Store

  • Mac running slow and crashing

    Lately, my mac has been running slow, freezing, restarting, and this is new...
    I have a lot of things in imovie... so I presume it might be that, but this is ridiculous!  It is constantlly beachballin'!  How do I make my Mac perform like it did when I first had it!

    If you are experiencing kernel panics, log it and then post it:
    http://support.apple.com/kb/ht2546
    You might look for methods here for improving performance:
    http://www.thesafemac.com/mpg/
    Ciao.

  • My iPhone 3GS is running slow, memory not full.  Can I do anything?

    Hi,
    My iPhone 3GS is running slow, freezes up and drops calls.   This is not a new phone but there is plenty of memory.  I've done the holding down the buttons till the apple logo comes up, not effective   Can I do anything else?
    Thanks,
    Shan

    When that is happening run this to see what is running and then copy and paste the results here:
    http://www.etresoft.com/etrecheck

  • System freezing/running slower

    I've been having some difficulties with my macbook as of late: in the past three days, chrome has frozen about 7 times and force quitting made the entire screen freeze (so all i could do was using the shut-down button). I've also noticed that the bootup is slower than usual. Generally speaking, the whole thing has been running slower and slower for a while now. i get the rainbow wheel of doom on a frequent basis. (also, my fan is quite loud and i can hear a rattling sound sometimes)
    here is what seems to have happened before everything froze:
    6/20/13 7:46:29.372 AM Google Chrome: Cannot find function pointer SUMCMPluginFactory for factory C1DF11E5-FD12-45AD-BBE4-EE058CB88A16 in CFBundle/CFPlugIn 0x6f556050 </Library/Contextual Menu Items/Sophos Anti-Virus.plugin> (not loaded)
    6/20/13 7:49:03.000 AM kernel: CODE SIGNING: cs_invalid_page(0x1000): p=1195[GoogleSoftwareUp] clearing CS_VALID
    6/20/13 7:49:09.430 AM Google Chrome: Cannot find function pointer SUMCMPluginFactory for factory C1DF11E5-FD12-45AD-BBE4-EE058CB88A16 in CFBundle/CFPlugIn 0x6f556050 </Library/Contextual Menu Items/Sophos Anti-Virus.plugin> (not loaded)
    6/20/13 7:49:31.059 AM Google Chrome: Cannot find function pointer SUMCMPluginFactory for factory C1DF11E5-FD12-45AD-BBE4-EE058CB88A16 in CFBundle/CFPlugIn 0x6f556050 </Library/Contextual Menu Items/Sophos Anti-Virus.plugin> (not loaded)
    6/20/13 7:49:38.059 AM Google Chrome: Cannot find function pointer SUMCMPluginFactory for factory C1DF11E5-FD12-45AD-BBE4-EE058CB88A16 in CFBundle/CFPlugIn 0x6f556050 </Library/Contextual Menu Items/Sophos Anti-Virus.plugin> (not loaded)
    6/20/13 7:50:40.611 AM com.apple.backupd: Starting standard backup
    6/20/13 7:54:34.000 AM bootlog: BOOT_TIME 1371707674 0
    and after booting up
    (i have no idea how these things work, but there are a few errors in the end, i only copied all of it because it's a direct continuation of the above)
    6/20/13 7:54:34.000 AM bootlog: BOOT_TIME 1371707674 0
    6/20/13 7:55:09.000 AM kernel: PMAP: PCID enabled
    6/20/13 7:55:09.000 AM kernel: Darwin Kernel Version 11.4.2: Thu Aug 23 16:25:48 PDT 2012; root:xnu-1699.32.7~1/RELEASE_X86_64
    6/20/13 7:55:09.000 AM kernel: vm_page_bootstrap: 989983 free pages and 50401 wired pages
    6/20/13 7:55:09.000 AM kernel: kext submap [0xffffff7f80736000 - 0xffffff8000000000], kernel text [0xffffff8000200000 - 0xffffff8000736000]
    6/20/13 7:55:09.000 AM kernel: zone leak detection enabled
    6/20/13 7:55:09.000 AM kernel: standard timeslicing quantum is 10000 us
    6/20/13 7:55:09.000 AM kernel: mig_table_max_displ = 73
    6/20/13 7:55:09.000 AM kernel: TSC Deadline Timer supported and enabled
    6/20/13 7:55:09.000 AM kernel: AppleACPICPU: ProcessorId=1 LocalApicId=0 Enabled
    6/20/13 7:55:09.000 AM kernel: AppleACPICPU: ProcessorId=2 LocalApicId=2 Enabled
    6/20/13 7:55:09.000 AM kernel: AppleACPICPU: ProcessorId=3 LocalApicId=1 Enabled
    6/20/13 7:55:09.000 AM kernel: AppleACPICPU: ProcessorId=4 LocalApicId=3 Enabled
    6/20/13 7:55:09.000 AM kernel: AppleACPICPU: ProcessorId=5 LocalApicId=255 Disabled
    6/20/13 7:55:09.000 AM kernel: AppleACPICPU: ProcessorId=6 LocalApicId=255 Disabled
    6/20/13 7:55:09.000 AM kernel: AppleACPICPU: ProcessorId=7 LocalApicId=255 Disabled
    6/20/13 7:55:09.000 AM kernel: AppleACPICPU: ProcessorId=8 LocalApicId=255 Disabled
    6/20/13 7:55:09.000 AM kernel: calling mpo_policy_init for TMSafetyNet
    6/20/13 7:55:09.000 AM kernel: Security policy loaded: Safety net for Time Machine (TMSafetyNet)
    6/20/13 7:55:09.000 AM kernel: calling mpo_policy_init for Sandbox
    6/20/13 7:55:09.000 AM kernel: Security policy loaded: Seatbelt sandbox policy (Sandbox)
    6/20/13 7:55:09.000 AM kernel: calling mpo_policy_init for Quarantine
    6/20/13 7:55:09.000 AM kernel: Security policy loaded: Quarantine policy (Quarantine)
    6/20/13 7:55:09.000 AM kernel: Copyright (c) 1982, 1986, 1989, 1991, 1993
    6/20/13 7:55:09.000 AM kernel: The Regents of the University of California. All rights reserved.
    6/20/13 7:55:09.000 AM kernel: MAC Framework successfully initialized
    6/20/13 7:55:09.000 AM kernel: using 16384 buffer headers and 10240 cluster IO buffer headers
    6/20/13 7:55:09.000 AM kernel: IOAPIC: Version 0x20 Vectors 64:87
    6/20/13 7:55:09.000 AM kernel: ACPI: System State [S0 S3 S4 S5]
    6/20/13 7:55:09.000 AM kernel: PFM64 (36 cpu) 0xf10000000, 0xf0000000
    6/20/13 7:55:09.000 AM kernel: [ PCI configuration begin ]
    6/20/13 7:55:09.000 AM kernel: AppleIntelCPUPowerManagement: Turbo Ratios 0046
    6/20/13 7:55:09.000 AM kernel: AppleIntelCPUPowerManagement: (built 16:32:09 Aug 23 2012) initialization complete
    6/20/13 7:55:09.000 AM kernel: console relocated to 0xf10000000
    6/20/13 7:55:09.000 AM kernel: PCI configuration changed (bridge=16 device=4 cardbus=0)
    6/20/13 7:55:09.000 AM kernel: [ PCI configuration end, bridges 12 devices 16 ]
    6/20/13 7:55:09.000 AM kernel: FireWire (OHCI) Lucent ID 5901 built-in now active, GUID a4b197fffecec9a4; max speed s800.
    6/20/13 7:55:09.000 AM kernel: mbinit: done [64 MB total pool size, (42/21) split]
    6/20/13 7:55:09.000 AM kernel: Pthread support ABORTS when sync kernel primitives misused
    6/20/13 7:55:09.000 AM kernel: com.apple.AppleFSCompressionTypeZlib kmod start
    6/20/13 7:55:09.000 AM kernel: com.apple.AppleFSCompressionTypeDataless kmod start
    6/20/13 7:55:09.000 AM kernel: com.apple.AppleFSCompressionTypeZlib load succeeded
    6/20/13 7:55:09.000 AM kernel: com.apple.AppleFSCompressionTypeDataless load succeeded
    6/20/13 7:55:09.000 AM kernel: AppleIntelCPUPowerManagementClient: ready
    6/20/13 7:55:09.000 AM kernel: BTCOEXIST off
    6/20/13 7:55:09.000 AM kernel: wl0: Broadcom BCM4331 802.11 Wireless Controller
    6/20/13 7:55:09.000 AM kernel: 5.106.198.19
    6/20/13 7:55:09.000 AM kernel: AppleUSBMultitouchDriver::checkStatus - received Status Packet, Payload 2: device was reinitialized
    6/20/13 7:55:09.000 AM kernel: rooting via boot-uuid from /chosen: BFB31AE9-677F-3E15-9F39-FB336651E30D
    6/20/13 7:55:09.000 AM kernel: Waiting on <dict ID="0"><key>IOProviderClass</key><string ID="1">IOResources</string><key>IOResourceMatch</key><string ID="2">boot-uuid-media</string></dict>
    6/20/13 7:55:09.000 AM kernel: Got boot device = IOService:/AppleACPIPlatformExpert/PCI0@0/AppleACPIPCI/SATA@1F,2/AppleIntelPchS eriesAHCI/PRT0@0/IOAHCIDevice@0/AppleAHCIDiskDriver/IOAHCIBlockStorageDevice/IOB lockStorageDriver/TOSHIBA MK5065GSXF Media/IOGUIDPartitionScheme/Customer@2
    6/20/13 7:55:09.000 AM kernel: BSD root: disk0s2, major 14, minor 2
    6/20/13 7:55:09.000 AM kernel: jnl: unknown-dev: replay_journal: from: 17431040 to: 25119232 (joffset 0xe38a000)
    6/20/13 7:55:09.000 AM kernel: [IOBluetoothHCIController::setConfigState] calling registerService
    6/20/13 7:55:09.000 AM kernel: jnl: unknown-dev: journal replay done.
    6/20/13 7:55:09.000 AM kernel: Kernel is LP64
    6/20/13 7:55:09.000 AM kernel: hfs: Removed 45 orphaned / unlinked files and 895 directories
    6/20/13 7:54:57.315 AM fseventsd: event logs in /.fseventsd out of sync with volume.  destroying old logs. (29232 22 29427)
    6/20/13 7:55:07.355 AM fseventsd: implementation_register_rpc: implementation_added_client() => 22
    6/20/13 7:54:41.934 AM com.apple.launchd: *** launchd[1] has started up. ***
    6/20/13 7:54:57.260 AM com.apple.launchd: (com.apple.powerd) Unknown value for key POSIXSpawnType: Interactive
    6/20/13 7:54:57.260 AM com.apple.launchd: (com.apple.sandboxd) Unknown value for key POSIXSpawnType: Interactive
    6/20/13 7:55:09.104 AM com.apple.ucupdate.plist: ucupdate: Checked 1 update, no match found.
    6/20/13 7:55:09.104 AM com.apple.pfctl: No ALTQ support in kernel
    6/20/13 7:55:09.104 AM com.apple.pfctl: ALTQ related functions disabled
    6/20/13 7:55:09.109 AM com.apple.UserEventAgent-System: 2013-06-20 07:55 UserEventAgent[11] (CarbonCore.framework)
    6/20/13 7:55:09.125 AM com.apple.UserEventAgent-System: FSEventStreamStart: register_with_server: ERROR: f2d_register_rpc() => (null) (-21)
    6/20/13 7:55:09.253 AM UserEventAgent: starting CaptiveNetworkSupport as SystemEventAgent built May 25 2011 12:27:35
    6/20/13 7:55:09.262 AM UserEventAgent: CaptiveNetworkSupport:CreateInterfaceWatchList:2788 WiFi Devices Found.
    6/20/13 7:55:09.262 AM UserEventAgent: CaptiveNetworkSupport:CaptivePublishState:1211 en1 - PreProbe
    6/20/13 7:55:09.263 AM UserEventAgent: CaptiveNetworkSupport:CaptiveSCRebuildCache:81 Failed to get service order
    6/20/13 7:55:09.263 AM UserEventAgent: CaptiveNetworkSupport:CaptiveSCRebuildCache:81 Failed to get service order
    6/20/13 7:55:09.263 AM UserEventAgent: CaptiveNetworkSupport:CaptivePublishState:1211 en1 - PreProbe
    6/20/13 7:55:09.263 AM UserEventAgent: CaptiveNetworkSupport:CaptiveSCRebuildCache:81 Failed to get service order
    6/20/13 7:55:09.263 AM UserEventAgent: CaptiveNetworkSupport:CaptiveSCRebuildCache:81 Failed to get service order
    6/20/13 7:55:09.267 AM UserEventAgent: CertsKeychainMonitor: configuring
    6/20/13 7:55:10.000 AM kernel: Waiting for DSMOS...
    6/20/13 7:55:10.000 AM kernel: macx_swapon SUCCESS
    6/20/13 7:55:10.000 AM kernel: BCM5701Enet: Ethernet address
    6/20/13 7:55:10.000 AM kernel: AirPort_Brcm4331: Ethernet address
    6/20/13 7:55:10.000 AM kernel: IO80211Controller::dataLinkLayerAttachComplete():  adding AppleEFINVRAM notification
    6/20/13 7:55:10.000 AM kernel: IO80211Interface::efiNVRAMPublished(): 
    6/20/13 7:55:12.000 AM kernel: SMC::smcHandleInterruptEvent WARNING status=0x10 (0x40 not set) notif=0x0
    6/20/13 7:55:12.000 AM kernel: Previous Shutdown Cause: 0
    6/20/13 7:55:12.000 AM kernel: SMC::smcInitHelper ERROR: MMIO regMap == NULL - fall back to old SMC mode
    6/20/13 7:55:12.000 AM kernel: DSMOS has arrived
    6/20/13 7:55:12.473 AM com.apple.usbmuxd: usbmuxd-296.4 on Dec 21 2012 at 16:11:14, running 64 bit
    6/20/13 7:55:12.937 AM mDNSResponder: mDNSResponder mDNSResponder-320.16 (Jul 19 2012 21:07:07) starting OSXVers 11
    6/20/13 7:55:15.214 AM mds: (Normal) FMW: FMW 0 0
    6/20/13 7:55:17.255 AM com.apple.SecurityServer: Session 100000 created
    6/20/13 7:55:17.793 AM mds: (Warning) Server: No stores registered for metascope "kMDQueryScopeComputer"
    6/20/13 7:55:17.793 AM mds: (Warning) Server: No stores registered for metascope "kMDQueryScopeComputer"
    6/20/13 7:55:17.876 AM mds: (Warning) Server: No stores registered for metascope "kMDQueryScopeComputer"
    6/20/13 7:55:24.158 AM fseventsd: implementation_register_rpc: implementation_added_client() => 22
    6/20/13 7:55:24.159 AM com.apple.xpchelper.00000000-0000-0000-0000-000000000000: 2013-06-20 07:55 xpchelper[62] (CarbonCore.framework) FSEventStreamStart: register_with_server: ERROR: f2d_register_rpc() => (null) (-21)
    6/20/13 7:55:24.191 AM airportd: _processDLILEvent: en1 attached (down)
    6/20/13 7:55:24.000 AM kernel: nspace-handler-set-snapshot-time: 1371707726
    6/20/13 7:55:24.000 AM kernel: in func createVirtualInterface ifRole = 1
    6/20/13 7:55:24.000 AM kernel: Created virtif 0xffffff800aa9c400 p2p0
    6/20/13 7:55:24.205 AM UserEventAgent: CaptiveNetworkSupport:CaptiveSCRebuildCache:81 Failed to get service order
    6/20/13 7:55:24.205 AM UserEventAgent: CaptiveNetworkSupport:CaptiveSCRebuildCache:81 Failed to get service order
    6/20/13 7:55:24.214 AM UserEventAgent: CaptiveNetworkSupport:CaptivePublishState:1211 en1 - PreProbe
    6/20/13 7:55:26.763 AM fseventsd: log dir: /.fseventsd getting new uuid: FDE3AB06-BB0E-4403-A29B-E2552B6D8D06
    6/20/13 7:55:26.000 AM kernel: AirPort: Link Down on en1. Reason 1 (Unspecified).
    6/20/13 7:55:26.960 AM configd: network configuration changed.
    6/20/13 7:55:26.962 AM configd: setting hostname to "name"
    6/20/13 7:55:26.995 AM com.apple.SecurityServer: Entering service
    6/20/13 7:55:27.047 AM systemkeychain: done file: /var/run/systemkeychaincheck.done
    6/20/13 7:55:27.047 AM configd: network configuration changed.
    6/20/13 7:55:27.050 AM mDNSResponder: D2D_IPC: Loaded
    6/20/13 7:55:27.050 AM mDNSResponder: D2DInitialize succeeded
    6/20/13 7:55:27.051 AM configd: network configuration changed.
    6/20/13 7:55:27.188 AM loginwindow: Login Window Application Started
    6/20/13 7:55:27.493 AM UserEventAgent: ServermgrdRegistration cannot load config data
    6/20/13 7:55:27.527 AM UserEventAgent: get_backup_share_points no AFP
    6/20/13 7:55:27.528 AM launchdadd: FAILURE: Could not send MIG reply: 0x10000003
    6/20/13 7:55:27.676 AM netbiosd: Unable to start NetBIOS name service:
    6/20/13 7:55:27.698 AM SophosAutoUpdate: AlreadyRegistered
    6/20/13 7:55:27.808 AM rpcsvchost: sandbox_init: com.apple.msrpc.netlogon.sb succeeded
    6/20/13 7:55:28.000 AM kernel: MacAuthEvent en1   Auth result for: 80:c6:ab:2a:38:40  MAC AUTH succeeded
    6/20/13 7:55:28.000 AM kernel: wlEvent: en1 en1 Link UP virtIf = 0
    6/20/13 7:55:28.000 AM kernel: AirPort: Link Up on en1
    6/20/13 7:55:28.000 AM kernel: en1: BSSID changed to 80:c6:ab:2a:38:40
    6/20/13 7:55:29.000 AM kernel: AirPort: RSN handshake complete on en1
    6/20/13 7:55:29.453 AM ReportCrash: DebugSymbols was unable to start a spotlight query: spotlight is not responding or disabled.
    6/20/13 7:55:29.553 AM airportd: _doAutoJoin: Already associated to “internet”. Bailing on auto-join.
    6/20/13 7:55:31.406 AM loginwindow: **DMPROXY** Found `/System/Library/CoreServices/DMProxy'.
    6/20/13 7:55:31.758 AM configd: network configuration changed.
    6/20/13 7:55:31.775 AM UserEventAgent: CaptiveNetworkSupport:CaptivePublishState:1211 en1 - Probe
    6/20/13 7:55:31.776 AM UserEventAgent: CaptiveNetworkSupport:CNSPreferencesBuildSSIDLookup:278 ssidLookup:
    6/20/13 7:55:31.776 AM UserEventAgent:   <empty>
    6/20/13 7:55:31.781 AM UserEventAgent: CaptiveNetworkSupport:CaptiveStartDetect:2343 Bypassing probe on UPC0043036 because it is protected and not on the exception list
    6/20/13 7:55:31.783 AM UserEventAgent: CaptiveNetworkSupport:CaptivePublishState:1211 en1 - Unknown
    6/20/13 7:55:31.784 AM configd: network configuration changed.
    6/20/13 7:55:32.052 AM ntpd: proto: precision = 1.000 usec
    6/20/13 7:55:32.119 AM com.apple.mtmfs: /var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/T//mtmfsMap35
    6/20/13 7:55:32.730 AM airportd: _doAutoJoin: Already associated to “internet”. Bailing on auto-join.
    6/20/13 7:55:32.736 AM com.apple.launchctl.LoginWindow: com.apple.findmymacmessenger: Already loaded
    6/20/13 7:55:32.780 AM com.apple.SecurityServer: Session 100004 created
    6/20/13 7:55:32.785 AM loginwindow: Login Window Started Security Agent
    6/20/13 7:55:32.868 AM SecurityAgent: Echo enabled
    6/20/13 7:55:32.868 AM SecurityAgent: Echo enabled
    6/20/13 7:55:33.523 AM WindowServer: kCGErrorFailure: Set a breakpoint @ CGErrorBreakpoint() to catch errors as they are logged.
    6/20/13 7:55:33.687 AM com.apple.launchd: (com.apple.xprotectupdater[20]) Exited with code: 252
    6/20/13 7:55:35.206 AM com.apple.launchd: (com.apple.crsud[49]) Job appears to have crashed: Bus error: 10
    6/20/13 7:55:35.520 AM ReportCrash: Saved crash report for crsud[49] version ??? (???) to /Library/Logs/DiagnosticReports/crsud_2013-06-20-075535_localhost.crash
    6/20/13 7:55:39.291 AM UserEventAgent: [11] error in getAndLockContext: open returned -1 (errno=2)  file was /private/var/servermgrd//servermgr_certs.lock
    6/20/13 7:55:39.294 AM UserEventAgent: [11] error in getAndLockContext: open returned -1 (errno=2)  file was /private/var/servermgrd//servermgr_certs.lock
    6/20/13 7:55:39.295 AM UserEventAgent: CertsKeychainMonitor: ready to process keychain & timer events
    6/20/13 7:55:41.397 AM SecurityAgent: User info context values set for name
    6/20/13 7:55:41.397 AM SecurityAgent: User info context values set for name
    6/20/13 7:55:41.606 AM authorizationhost: Failed to authenticate user <name> (error: 9).
    6/20/13 7:55:46.911 AM SecurityAgent: User info context values set for name
    6/20/13 7:55:46.911 AM SecurityAgent: User info context values set for name
    6/20/13 7:55:47.623 AM SecurityAgent: Login Window login proceeding
    6/20/13 7:55:47.623 AM SecurityAgent: Login Window login proceeding
    6/20/13 7:55:48.227 AM loginwindow: Login Window - Returned from Security Agent
    6/20/13 7:55:48.255 AM loginwindow: USER_PROCESS: 40 console
    6/20/13 7:55:48.296 AM airportd: _doAutoJoin: Already associated to “internet”. Bailing on auto-join.
    6/20/13 7:55:48.450 AM com.apple.launchd.peruser.501: (com.spotify.webhelper) Unknown key: SpotifyPath
    6/20/13 7:55:48.450 AM com.apple.launchd.peruser.501: (com.apple.AirPortBaseStationAgent) Unknown value for key POSIXSpawnType: Background
    6/20/13 7:55:48.451 AM com.apple.launchd.peruser.501: (com.apple.ReportCrash) Falling back to default Mach exception handler. Could not find: com.apple.ReportCrash.Self
    6/20/13 7:55:48.454 AM com.apple.launchctl.Aqua: load: option requires an argument -- D
    6/20/13 7:55:48.454 AM com.apple.launchctl.Aqua: usage: launchctl load [-wF] [-D <user|local|network|system|all>] paths...
    6/20/13 7:55:48.807 AM UserEventAgent: CaptiveNetworkSupport:CNSServerRegisterUserAgent:187 new user agent port: 19211
    6/20/13 7:55:48.912 AM com.apple.launchd.peruser.501: (com.apple.launchctl.Aqua[140]) Exited with code: 1
    6/20/13 7:55:50.000 AM kernel: CODE SIGNING: cs_invalid_page(0x1000): p=159[ksadmin] clearing CS_VALID
    6/20/13 7:55:52.279 AM com.apple.dock.extra: 2013-06-20 07:55:52.276 com.apple.dock.extra[166:1a07] Could not connect the action buttonPressed: to target of class NSApplication
    6/20/13 7:55:52.279 AM com.apple.dock.extra: 2013-06-20 07:55:52.278 com.apple.dock.extra[166:1a07] Could not connect the action buttonPressed: to target of class NSApplication
    6/20/13 7:55:52.279 AM com.apple.dock.extra: 2013-06-20 07:55:52.278 com.apple.dock.extra[166:1a07] Could not connect the action buttonPressed: to target of class NSApplication
    6/20/13 7:55:52.280 AM com.apple.dock.extra: 2013-06-20 07:55:52.279 com.apple.dock.extra[166:1a07] Could not connect the action buttonPressed: to target of class NSApplication
    6/20/13 7:55:52.278 AM com.apple.dock.extra: Could not connect the action buttonPressed: to target of class NSApplication
    6/20/13 7:55:52.278 AM com.apple.dock.extra: Could not connect the action buttonPressed: to target of class NSApplication
    6/20/13 7:55:52.279 AM com.apple.dock.extra: Could not connect the action buttonPressed: to target of class NSApplication
    6/20/13 7:55:52.279 AM com.apple.dock.extra: Could not connect the action buttonPressed: to target of class NSApplication
    6/20/13 7:55:54.000 AM kernel: CODE SIGNING: cs_invalid_page(0x1000): p=171[ksadmin] clearing CS_VALID
    6/20/13 7:55:57.450 AM mds: (Error) Server: No store registered for scope "/Library/Application Support/Apple/Fonts"
    6/20/13 7:56:02.313 AM Finder: ISGetIconFamilyFromStorage: seed mismatch for 28540011, actual seed is ded7263
    6/20/13 7:56:02.313 AM Finder: ISGetIconFamilyFromStorage: seed mismatch for 28540011, actual seed is ded7263
    6/20/13 7:56:05.000 AM kernel: CODE SIGNING: cs_invalid_page(0x1000): p=204[GoogleSoftwareUp] clearing CS_VALID
    6/20/13 7:56:05.837 AM mds: (Warning) Server: No stores registered for metascope "kMDQueryScopeComputer"
    6/20/13 7:56:06.057 AM com.apple.quicklook: invalid stream length 624; should be 596.
    6/20/13 7:56:06.057 AM com.apple.quicklook: invalid stream length 4576; should be 4551.
    6/20/13 7:56:06.057 AM com.apple.quicklook: invalid stream length 2624; should be 2600.
    6/20/13 7:56:06.901 AM com.apple.quicklook: invalid stream length 320; should be 291.
    6/20/13 7:56:06.901 AM com.apple.quicklook: invalid stream length 1792; should be 1772.
    6/20/13 7:56:07.479 AM com.apple.launchd.peruser.501: ([email protected][205]) Exited with code: 1
    6/20/13 7:56:07.826 AM com.apple.launchd.peruser.501: (com.apple.mrt.uiagent[195]) Exited with code: 255
    6/20/13 7:56:08.423 AM com.apple.launchd: (com.apple.coreservices.appleid.authentication[113]) Exit timeout elapsed (20 seconds). Killing
    6/20/13 7:56:16.401 AM [0x0-0x7007].com.google.Chrome: [150:38403:0620/075616:ERROR:backend_impl.cc(1187)] Critical error found -8
    6/20/13 7:56:16.624 AM [0x0-0x7007].com.google.Chrome: [150:38403:0620/075616:ERROR:entry_impl.cc(942)] Failed to save user data
    i've verified disk permissions, verified disk, did a hardware check (everything normal) and reset NVRAM/PRAM. I didn't even know any of these things existed until a few days ago, so if i'm honest i have no idea what i'm doing.
    (also, with disk permissions i got "Permissions differ on “System/Library/PreferencePanes/Displays.prefPane”; should be drwxr-xr-x ; they are lrwxr-xr-x "" and "
    should be drwxr-xr-x ; they are -rw-r--r-". I'm not sure whether that is important.)
    if anyone could tell me what is going on / what i could do to stop my computer from being slow/crashing, i'd be immensely thankful! (it's also a new model; from january 2012)

    Back up all data. Don't continue unless you're sure you can restore from a backup, even if you're unable to log in.
    This procedure will unlock all your user files (not system files) and reset their ownership and access-control lists to the default. If you've set special values for those attributes on any of your files, they will be reverted. In that case, either stop here, or be prepared to recreate the settings if necessary. Do so only after verifying that those settings didn't cause the problem. If none of this is meaningful to you, you don't need to worry about it.
    Step 1
    If you have more than one user account, and the one in question is not an administrator account, then temporarily promote it to administrator status in the Users & Groups preference pane. To do that, unlock the preference pane using the credentials of an administrator, check the box marked Allow user to administer this computer, then reboot. You can demote the problem account back to standard status when this step has been completed.
    Enter the following command in the Terminal window in the same way as before (triple-click, copy, and paste):
    { sudo chflags -R nouchg,nouappnd ~ $TMPDIR.. ; sudo chown -R $UID:staff ~ $_ ; sudo chmod -R u+rwX ~ $_ ; chmod -R -N ~ $_ ; } 2> /dev/null
    This time you'll be prompted for your login password, which won't be displayed when you type it. You may get a one-time warning to be careful. If you don’t have a login password, you’ll need to set one before you can run the command. If you see a message that your username "is not in the sudoers file," then you're not logged in as an administrator.
    The command will take a noticeable amount of time to run. Wait for a new line ending in a dollar sign (“$”) to appear, then quit Terminal.
    Step 2 (optional)
    Take this step only if you have trouble with Step 1 or if it doesn't solve the problem.
    Boot into Recovery. When the OS X Utilities screen appears, select
    Utilities ▹ Terminal
    from the menu bar. A Terminal window will open.
    In the Terminal window, type this:
    res
    Press the tab key. The partial command you typed will automatically be completed to this:
    resetpassword
    Press return. A Reset Password window will open. You’re not  going to reset a password.
    Select your boot volume ("Macintosh HD," unless you gave it a different name) if not already selected.
    Select your username from the menu labeled Select the user account if not already selected.
    Under Reset Home Directory Permissions and ACLs, click the Reset button.
    Select
     ▹ Restart
    from the menu bar.

  • I downloaded Yosemite to my macbook pro and now it is running extremely slow, freezing all the time. I did the Etresoft and copied the results as suggested to other  Please help me fix the issue.

    Problem description:
    I upgraded to Yosemite recently.  Now my computer acts like it has a virus although my virus checker says it is clean.  It is slow, freezes all the time, I have to turn off my computer to get it to work again.  I don’t like the new Yosemite.
    EtreCheck version: 2.0.7 (93)
    Report generated October 30, 2014 at 3:57:56 AM CDT
    Hardware Information: ℹ️
      MacBook Pro (15-inch, Late 2011) (Verified)
      MacBook Pro - model: MacBookPro8,2
      1 2.2 GHz Intel Core i7 CPU: 4-core
      4 GB RAM Upgradeable
      BANK 0/DIMM0
      2 GB DDR3 1333 MHz ok
      BANK 1/DIMM0
      2 GB DDR3 1333 MHz ok
      Bluetooth: Old - Handoff/Airdrop2 not supported
      Wireless:  en1: 802.11 a/b/g/n
    Video Information: ℹ️
      Intel HD Graphics 3000 - VRAM: 384 MB
      Color LCD 1440 x 900
      AMD Radeon HD 6750M - VRAM: 512 MB
    System Software: ℹ️
      OS X 10.10 (14A389) - Uptime: 0:26:55
    Disk Information: ℹ️
      APPLE HDD HTS547550A9E384 disk0 : (500.11 GB)
      S.M.A.R.T. Status: Verified
      EFI (disk0s1) <not mounted> : 210 MB
      Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB
      Macintosh HD (disk1) /  [Startup]: 498.88 GB (434.65 GB free)
      Core Storage: disk0s2 499.25 GB Online
      MATSHITADVD-R   UJ-8A8
    USB Information: ℹ️
      Apple Inc. FaceTime HD Camera (Built-in)
      Apple Inc. Apple Internal Keyboard / Trackpad
      Apple Inc. BRCM2070 Hub
      Apple Inc. Bluetooth USB Host Controller
      Apple Computer, Inc. IR Receiver
    Thunderbolt Information: ℹ️
      Apple Inc. thunderbolt_bus
    Gatekeeper: ℹ️
      Mac App Store and identified developers
    Kernel Extensions: ℹ️
      /System/Library/Extensions
      [not loaded] com.devguru.driver.SamsungComposite (1.4.12 - SDK 10.6) Support
      /System/Library/Extensions/ssuddrv.kext/Contents/PlugIns
      [not loaded] com.devguru.driver.SamsungACMControl (1.4.12 - SDK 10.6) Support
      [not loaded] com.devguru.driver.SamsungACMData (1.4.12 - SDK 10.6) Support
      [not loaded] com.devguru.driver.SamsungMTP (1.4.12 - SDK 10.5) Support
      [not loaded] com.devguru.driver.SamsungSerial (1.4.12 - SDK 10.6) Support
    Launch Agents: ℹ️
      [loaded] com.google.keystone.agent.plist Support
      [loaded] com.trendmicro.itis.dca.plist Support
      [running] com.trendmicro.itis.uimgmt.agent.plist Support
      [running] com.trusteer.rapport.rapportd.plist Support
    Launch Daemons: ℹ️
      [loaded] com.adobe.fpsaud.plist Support
      [loaded] com.google.keystone.daemon.plist Support
      [loaded] com.microsoft.office.licensing.helper.plist Support
      [running] com.trendmicro.icore.av.plist Support
      [running] com.trendmicro.icore.main.plist Support
      [running] com.trendmicro.icore.wp.plist Support
      [running] com.trendmicro.itis.plugin.plist Support
      [running] com.trusteer.rooks.rooksd.plist Support
      [running] com.zeobit.MacKeeper.plugin.AntiTheft.daemon.plist Support
    User Launch Agents: ℹ️
      [loaded] com.adobe.ARM.[...].plist Support
      [running] com.amazon.cloud-player.plist Support
      [failed] com.facebook.videochat.[redacted].plist Support
      [loaded] com.trendmicro.itis.uninstaller.plist Support
      [running] com.zeobit.MacKeeper.Helper.plist Support
    User Login Items: ℹ️
      Flux Application (/Applications/Flux.app)
      iTunesHelper ApplicationHidden (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
      Trend Micro Titanium Application (/Applications/TrendMicro.localized/iTIS.app)
      Dropbox Application (/Applications/Dropbox.app)
      AdobeResourceSynchronizer ApplicationHidden (/Applications/Adobe Reader.app/Contents/Support/AdobeResourceSynchronizer.app)
      Genieo Application (/Incompatible Software/Genieo.app)
      KiesViaWiFiAgent ApplicationHidden (/Applications/Kies.app/Contents/MacOS/KiesViaWiFiAgent.app)
      KiesAgent ApplicationHidden (/Applications/Kies.app/Contents/MacOS/KiesAgent.app)
      fuspredownloader ApplicationHidden (/Users/[redacted]/Library/Application Support/.FUS/fuspredownloader.app)
    Internet Plug-ins: ℹ️
      o1dbrowserplugin: Version: 5.38.5.0 - SDK 10.8 Support
      Default Browser: Version: 600 - SDK 10.10
      Flip4Mac WMV Plugin: Version: 3.1.0.24   - SDK 10.8 Support
      AdobePDFViewerNPAPI: Version: 11.0.09 - SDK 10.6 Support
      FlashPlayer-10.6: Version: 15.0.0.189 - SDK 10.6 Support
      Silverlight: Version: 5.1.10411.0 - SDK 10.6 Support
      Flash Player: Version: 15.0.0.189 - SDK 10.6 Support
      QuickTime Plugin: Version: 7.7.3
      googletalkbrowserplugin: Version: 5.38.5.0 - SDK 10.8 Support
      SharePointBrowserPlugin: Version: 14.4.5 - SDK 10.6 Support
      AdobePDFViewer: Version: 11.0.09 - SDK 10.6 Support
      CouponPrinter-FireFox_v2: Version: Version 1.1.7 - SDK 10.5 Support
      JavaAppletPlugin: Version: 15.0.0 - SDK 10.10 Check version
    User Internet Plug-ins: ℹ️
      WebEx64: Version: 1.0 - SDK 10.6 Support
      NPRoblox: Version: 1, 2, 8, 25 - SDK 10.9 Support
    Safari Extensions: ℹ️
      Omnibar (Disabled)
    3rd Party Preference Panes: ℹ️
      Flash Player  Support
      Flip4Mac WMV  Support
      Trusteer Endpoint Protection  Support
    Time Machine: ℹ️
      Time Machine not configured!
    Top Processes by CPU: ℹ️
          14% WindowServer
          5% Safari
          4% Dropbox
          2% hidd
          1% lsregister
    Top Processes by Memory: ℹ️
      172 MB Safari
      142 MB softwareupdated
      90 MB rapportd
      66 MB Dropbox
      64 MB com.apple.WebKit.WebContent
    Virtual Memory Information: ℹ️
      33 MB Free RAM
      1.40 GB Active RAM
      1.38 GB Inactive RAM
      1.08 GB Wired RAM
      4.82 GB Page-ins
      237 MB Page-outs

    Thank you all for the help.  My mac still freezes.  I've deleted what you suggested.  I hope it did it right.  Can you check and help me out?
    Also I went through the list and saw this
    MATSHITADVD-R   UJ-8A8
    Could this be the reason why my CD/DVD player quit working because it's crap?
    thanks
    Problem description:
    My macbook pro still freezes at times and i have to power it off and on again after downloading Yosemite.  This never happened prior.  This is my second time running etresoft.  I deleted the mackeeper as suggested.  What else is going on?
    EtreCheck version: 2.0.11 (98)
    Report generated November 4, 2014 at 10:26:26 AM CST
    Hardware Information: ℹ️
      MacBook Pro (15-inch, Late 2011) (Verified)
      MacBook Pro - model: MacBookPro8,2
      1 2.2 GHz Intel Core i7 CPU: 4-core
      4 GB RAM Upgradeable
      BANK 0/DIMM0
      2 GB DDR3 1333 MHz ok
      BANK 1/DIMM0
      2 GB DDR3 1333 MHz ok
      Bluetooth: Old - Handoff/Airdrop2 not supported
      Wireless:  en1: 802.11 a/b/g/n
    Video Information: ℹ️
      Intel HD Graphics 3000 - VRAM: 384 MB
      Color LCD 1440 x 900
      AMD Radeon HD 6750M - VRAM: 512 MB
    System Software: ℹ️
      OS X 10.10 (14A389) - Uptime: 2 days 18:23:38
    Disk Information: ℹ️
      APPLE HDD HTS547550A9E384 disk0 : (500.11 GB)
      S.M.A.R.T. Status: Verified
      EFI (disk0s1) <not mounted> : 210 MB
      Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB
      Macintosh HD (disk1) /  [Startup]: 498.88 GB (433.64 GB free)
      Core Storage: disk0s2 499.25 GB Online
      MATSHITADVD-R   UJ-8A8 
    USB Information: ℹ️
      Apple Inc. FaceTime HD Camera (Built-in)
      Apple Inc. BRCM2070 Hub
      Apple Inc. Bluetooth USB Host Controller
      Apple Inc. Apple Internal Keyboard / Trackpad
      Apple Computer, Inc. IR Receiver
    Thunderbolt Information: ℹ️
      Apple Inc. thunderbolt_bus
    Gatekeeper: ℹ️
      Mac App Store and identified developers
    Kernel Extensions: ℹ️
      /Applications/SmartSwitch.app
      [not loaded] com.devguru.driver.SamsungACMControl (1.4.12 - SDK 10.6) Support
      [not loaded] com.devguru.driver.SamsungACMData (1.4.12 - SDK 10.6) Support
      [not loaded] com.devguru.driver.SamsungComposite (1.4.12 - SDK 10.6) Support
      [not loaded] com.devguru.driver.SamsungMTP (1.4.12 - SDK 10.5) Support
      [not loaded] com.devguru.driver.SamsungSerial (1.4.12 - SDK 10.6) Support
    Problem System Launch Agents: ℹ️
      [failed] com.apple.CallHistoryPluginHelper.plist
      [failed] com.apple.CallHistorySyncHelper.plist
      [failed] com.apple.cmfsyncagent.plist
      [failed] com.apple.coreservices.appleid.authentication.plist
      [failed] com.apple.icloud.fmfd.plist
      [failed] com.apple.rcd.plist
      [failed] com.apple.spindump_agent.plist
      [failed] com.apple.telephonyutilities.callservicesd.plist
      [failed] com.apple.warmd_agent.plist
    Problem System Launch Daemons: ℹ️
      [failed] com.apple.awdd.plist
      [failed] com.apple.ctkd.plist
      [failed] com.apple.ifdreader.plist
      [failed] com.apple.nehelper.plist
      [failed] com.apple.periodic-weekly.plist
      [failed] com.apple.tccd.system.plist
      [failed] com.apple.wdhelper.plist
    Launch Agents: ℹ️
      [loaded] com.google.keystone.agent.plist Support
      [loaded] com.trendmicro.itis.dca.plist Support
      [running] com.trendmicro.itis.uimgmt.agent.plist Support
      [running] com.trusteer.rapport.rapportd.plist Support
    Launch Daemons: ℹ️
      [loaded] com.adobe.fpsaud.plist Support
      [loaded] com.google.keystone.daemon.plist Support
      [loaded] com.microsoft.office.licensing.helper.plist Support
      [running] com.trendmicro.icore.av.plist Support
      [running] com.trendmicro.icore.main.plist Support
      [running] com.trendmicro.icore.wp.plist Support
      [running] com.trendmicro.itis.plugin.plist Support
      [running] com.trusteer.rooks.rooksd.plist Support
    User Launch Agents: ℹ️
      [loaded] com.adobe.ARM.[...].plist Support
      [running] com.amazon.cloud-player.plist Support
      [failed] com.facebook.videochat.[redacted].plist Support
      [loaded] com.trendmicro.itis.uninstaller.plist Support
    User Login Items: ℹ️
      Flux Application (/Applications/Flux.app)
      iTunesHelper ApplicationHidden (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
      Trend Micro Titanium Application (/Applications/TrendMicro.localized/iTIS.app)
      Dropbox Application (/Applications/Dropbox.app)
      AdobeResourceSynchronizer ApplicationHidden (/Applications/Adobe Reader.app/Contents/Support/AdobeResourceSynchronizer.app)
      KiesAgent ApplicationHidden (/Applications/Kies.app/Contents/MacOS/KiesAgent.app)
      fuspredownloader ApplicationHidden (/Users/[redacted]/Library/Application Support/.FUS/fuspredownloader.app)
      KiesViaWiFiAgent ApplicationHidden (/Applications/Kies.app/Contents/MacOS/KiesViaWiFiAgent.app)
    Internet Plug-ins: ℹ️
      o1dbrowserplugin: Version: 5.38.5.0 - SDK 10.8 Support
      Default Browser: Version: 600 - SDK 10.10
      Flip4Mac WMV Plugin: Version: 3.1.0.24   - SDK 10.8 Support
      AdobePDFViewerNPAPI: Version: 11.0.09 - SDK 10.6 Support
      FlashPlayer-10.6: Version: 15.0.0.189 - SDK 10.6 Support
      Silverlight: Version: 5.1.10411.0 - SDK 10.6 Support
      Flash Player: Version: 15.0.0.189 - SDK 10.6 Support
      QuickTime Plugin: Version: 7.7.3
      googletalkbrowserplugin: Version: 5.38.5.0 - SDK 10.8 Support
      SharePointBrowserPlugin: Version: 14.4.5 - SDK 10.6 Support
      AdobePDFViewer: Version: 11.0.09 - SDK 10.6 Support
      CouponPrinter-FireFox_v2: Version: Version 1.1.7 - SDK 10.5 Support
      JavaAppletPlugin: Version: 15.0.0 - SDK 10.10 Check version
    User Internet Plug-ins: ℹ️
      WebEx64: Version: 1.0 - SDK 10.6 Support
      NPRoblox: Version: 1, 2, 8, 25 - SDK 10.9 Support
    3rd Party Preference Panes: ℹ️
      Flash Player  Support
      Flip4Mac WMV  Support
      Trusteer Endpoint Protection  Support
    Time Machine: ℹ️
      Time Machine not configured!
    Top Processes by CPU: ℹ️
          9% Safari
          6% WindowServer
          5% com.apple.WebKit.Plugin.64
          4% hidd
          0% authd
    Top Processes by Memory: ℹ️
      172 MB Safari
      146 MB com.apple.WebKit.Plugin.64
      56 MB WindowServer
      52 MB iTunes
      47 MB com.apple.WebKit.WebContent
    Virtual Memory Information: ℹ️
      64 MB Free RAM
      1.13 GB Active RAM
      1.07 GB Inactive RAM
      1.10 GB Wired RAM
      23.40 GB Page-ins
      1.55 GB Page-outs

  • Macbook Pro running slow and freezing...please help?

    Hi there everyone. I have a Macbook Pro that's a few years old and it started to experience some slowdown and freezing recently, which was even worse after installing Yosemite. It's mostly running slow on Safari but it seems that programs are freezing and taking way longer to open and close too. I'm not all that familiar with diagnosing these sorts of issues on Macs and was hopeful that someone could take a look at this for me? This is the EtreCheck report, and any help would be much appreciated! Thanks guys.
    EtreCheck version: 2.2 (132)
    Report generated 5/2/15, 9:44 AM
    Download EtreCheck from http://etresoft.com/etrecheck
    Click the [Click for support] links for help with non-Apple products.
    Click the [Click for details] links for more information about that line.
    Hardware Information: ℹ️
        MacBook Pro (15-inch, Late 2011) (Technical Specifications)
        MacBook Pro - model: MacBookPro8,2
        1 2.2 GHz Intel Core i7 CPU: 4-core
        4 GB RAM Upgradeable
            BANK 0/DIMM0
                2 GB DDR3 1333 MHz ok
            BANK 1/DIMM0
                2 GB DDR3 1333 MHz ok
        Bluetooth: Old - Handoff/Airdrop2 not supported
        Wireless:  en1: 802.11 a/b/g/n
        Battery: Health = Normal - Cycle count = 263 - SN = D86205303ASDGDLA2
    Video Information: ℹ️
        Intel HD Graphics 3000
            Color LCD 1440 x 900
        AMD Radeon HD 6750M - VRAM: 512 MB
    System Software: ℹ️
        OS X 10.10.3 (14D136) - Time since boot: 4 days 13:53:47
    Disk Information: ℹ️
        ST9500325ASG disk0 : (500.11 GB)
            EFI (disk0s1) <not mounted> : 210 MB
            Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB
            Macintosh HD (disk1) / : 498.88 GB (238.32 GB free)
                Encrypted AES-XTS Unlocked
                Core Storage: disk0s2 499.25 GB Online
        HL-DT-ST DVDRW  GS31N 
    USB Information: ℹ️
        Apple Inc. BRCM2070 Hub
            Apple Inc. Bluetooth USB Host Controller
        Apple Inc. Apple Internal Keyboard / Trackpad
        Apple Inc. FaceTime HD Camera (Built-in)
        Apple Computer, Inc. IR Receiver
    Thunderbolt Information: ℹ️
        Apple Inc. thunderbolt_bus
    Configuration files: ℹ️
        /etc/hosts - Count: 16
    Gatekeeper: ℹ️
        Mac App Store and identified developers
    Launch Agents: ℹ️
        [not loaded]    com.adobe.AAM.Updater-1.0.plist [Click for support]
        [loaded]    com.adobe.CS5ServiceManager.plist [Click for support]
        [loaded]    com.oracle.java.Java-Updater.plist [Click for support]
    Launch Daemons: ℹ️
        [loaded]    com.adobe.fpsaud.plist [Click for support]
        [loaded]    com.adobe.SwitchBoard.plist [Click for support]
        [loaded]    com.microsoft.office.licensing.helper.plist [Click for support]
        [loaded]    com.oracle.java.Helper-Tool.plist [Click for support]
        [running]    com.wyse.PocketCloud.plist [Click for support]
    User Launch Agents: ℹ️
        [loaded]    com.adobe.AAM.Updater-1.0.plist [Click for support]
        [running]    com.amazon.music.plist [Click for support]
        [failed]    com.apple.CSConfigDotMacCert-[...]@me.com-SharedServices.Agent.plist
        [loaded]    com.google.keystone.agent.plist [Click for support]
        [running]    com.nchsoftware.expressinvoice.agent.plist [Click for support]
        [running]    com.spotify.webhelper.plist [Click for support]
    User Login Items: ℹ️
        None
    Internet Plug-ins: ℹ️
        FlashPlayer-10.6: Version: 17.0.0.169 - SDK 10.6 [Click for support]
        QuickTime Plugin: Version: 7.7.3
        Flash Player: Version: 17.0.0.169 - SDK 10.6 [Click for support]
        LogMeIn: Version: 1.0.961 - SDK 10.7 [Click for support]
        Default Browser: Version: 600 - SDK 10.10
        LogMeInSafari32: Version: 1.0.961 - SDK 10.7 [Click for support]
        SharePointBrowserPlugin: Version: 14.4.4 - SDK 10.6 [Click for support]
        Silverlight: Version: 5.1.30514.0 - SDK 10.6 [Click for support]
        JavaAppletPlugin: Version: Java 8 Update 31 Check version
    Audio Plug-ins: ℹ️
        DVCPROHDAudio: Version: 1.3.2
    3rd Party Preference Panes: ℹ️
        Flash Player  [Click for support]
        Growl  [Click for support]
        Java  [Click for support]
    Time Machine: ℹ️
        Auto backup: YES
        Volumes being backed up:
            Macintosh HD: Disk size: 498.88 GB Disk used: 260.55 GB
        Destinations:
            Untitled UDF Volume [Local]
            Total size: 0 B
            Total number of backups: 0
            Oldest backup: -
            Last backup: -
            Size of backup disk: Too small
                Backup size 0 B < (Disk used 260.55 GB X 3)
    Top Processes by CPU: ℹ️
            23%    WindowServer
             7%    com.apple.WebKit.WebContent(2)
             6%    Safari
             1%    hidd
             1%    com.apple.WebKit.Networking
    Top Processes by Memory: ℹ️
        512 MB    kernel_task
        438 MB    com.apple.WebKit.WebContent(2)
        242 MB    softwareupdated
        188 MB    mdworker(9)
        127 MB    Safari
    Virtual Memory Information: ℹ️
        285 MB    Free RAM
        3.71 GB    Used RAM
        32 MB    Swap Used

    When you see a beachball cursor or the slowness is especially bad, note the exact time: hour, minute, second.  
    These instructions must be carried out as an administrator. If you have only one user account, you are the administrator.
    Launch the Console application in any of the following ways:
    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
    ☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
    ☞ Open LaunchPad and start typing the name.
    The title of the Console window should be All Messages. If it isn't, select
              SYSTEM LOG QUERIES ▹ All Messages
    from the log list on the left. If you don't see that list, select
              View ▹ Show Log List
    from the menu bar at the top of the screen.
    Each message in the log begins with the date and time when it was entered. Scroll back to the time you noted above.
    Select the messages entered from then until the end of the episode, or until they start to repeat, whichever comes first.
    Copy the messages to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.
    The log contains a vast amount of information, almost all of it useless for solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.
    Please don't indiscriminately dump thousands of lines from the log into this discussion.
    Please don't post screenshots of log messages—post the text.
    Some private information, such as your name, may appear in the log. Anonymize before posting.
    When you post the log extract, you might see an error message on the web page: "You have included content in your post that is not permitted," or "The message contains invalid characters." That's a bug in the forum software. Please post the text on Pastebin, then post a link here to the page you created.

  • Still not able to use fire fox, Fire fox works in safe mode but then it will freeze up and run slow when i try to use a link. All my drivers ect are up to date.

    My Fire Fox will only open in xp sp1 but then it will run slow and freeze up when i try to view a link, i have just about given up with this problem as i have tried every thing that might fix this problem.

    Try disabling graphics hardware acceleration. Since this feature was added to Firefox, it has gradually improved, but there still are a few glitches.
    You might need to restart Firefox in order for this to take effect, so save all work first (e.g., mail you are composing, online documents you're editing, etc.).
    Then perform these steps:
    *Click the orange Firefox button at the top left, then select the "Options" button, or, if there is no Firefox button at the top, go to Tools > Options.
    *In the Firefox options window click the ''Advanced'' tab, then select "General".
    *In the settings list, you should find the ''Use hardware acceleration when available'' checkbox. Uncheck this checkbox.
    *Now, restart Firefox and see if the problems persist.
    If this doesnt work, may you please reply and respond with a list of things you have tried.

  • HT2353 Macbook Pro running slow and freezing

    So it just started yesterday running slow and freezing. I'm starting to get very frustrated. I research to see what could be the problem. I saw people suggesting that it could be the storage. My storage is 464.75 free out of 499.25. I just brought this computer last year on christmas. I thought it could be adblock but it never cause me problems but I paused the app and it still doesn't work. What is wrong? Should I restart the computer? If I do how can I backup my things? Also i'm really not a computer person so if you can describe to me the problem in layman terms that'll be great!
    OS X Mountain Lion 10.8.4
    OH! and it's not just safari that's going slow but itunes,word,etc

    Hello,
    See if the Disk is issuing any S.M.A.R.T errors in Disk Utility...
    http://support.apple.com/kb/PH7029
    Open Activity Monitor in Applications>Utilities, select All Processes & sort on CPU%, any indications there?
    How much RAM & free Disk space do you have also, click on the Memory & Disk Usage Tabs.
    Open Console in Utilities & see if there are any clues or repeating messages when this happens.
    In the Memory tab of Activity Monitor, are there a lot of Pageouts?

  • My MacBook Pro runs slow and freezes

    Hi guy hope somebody can help me with this, my MacBook Pro runs slow lately and sometimes it freezes. This is my EtreCheck
    Thanks
    EtreCheck version: 1.9.15 (52)
    Report generated October 25, 2014 at 12:56:58 PM EDT
    Hardware Information: ?
      MacBook Pro (13-inch, Early 2011) (Verified)
      MacBook Pro - model: MacBookPro8,1
      1 2.3 GHz Intel Core i5 CPU: 2 cores
      4 GB RAM
    Video Information: ?
      Intel HD Graphics 3000 - VRAM: 384 MB
      Color LCD 1280 x 800
      DELL E177FP 1280 x 1024 @ 60 Hz
    System Software: ?
      OS X 10.10 (14A389) - Uptime: 4 days 13:16:54
    Disk Information: ?
      Hitachi HTS545032B9A302 disk0 : (320.07 GB)
      S.M.A.R.T. Status: Verified
      EFI (disk0s1) <not mounted>: 209.7 MB
      disk0s2 (disk0s2) <not mounted>: 319.21 GB
      Recovery HD (disk0s3) <not mounted>: 650 MB
      MATSHITADVD-R   UJ-8A8 
    USB Information: ?
      Apple Inc. FaceTime HD Camera (Built-in)
      Apple Inc. BRCM2070 Hub
      Apple Inc. Bluetooth USB Host Controller
      Apple Inc. Apple Internal Keyboard / Trackpad
      Apple Computer, Inc. IR Receiver
    Thunderbolt Information: ?
      Apple Inc. thunderbolt_bus
    Gatekeeper: ?
      Mac App Store and identified developers
    Problem System Launch Daemons: ?
      [failed] com.apple.ctkd.plist
      [failed] com.apple.icloud.findmydeviced.plist
      [failed] com.apple.nehelper.plist
      [failed] com.apple.security.syspolicy.plist
      [failed] com.apple.wdhelper.plist
      [failed] com.apple.xpc.smd.plist
    Problem System Launch Agents: ?
      [failed] com.apple.CallHistoryPluginHelper.plist
      [failed] com.apple.cmfsyncagent.plist
      [failed] com.apple.gamed.plist
      [failed] com.apple.scopedbookmarkagent.xpc.plist
      [failed] com.apple.telephonyutilities.callservicesd.plist
    Launch Daemons: ?
      [loaded] com.adobe.fpsaud.plist Support
      [loaded] com.microsoft.office.licensing.helper.plist Support
      [loaded] com.oracle.java.Helper-Tool.plist Support
      [running] com.oracle.java.JavaUpdateHelper.plist Support
    Launch Agents: ?
      [failed] com.divx.dms.agent.plist Support
      [loaded] com.divx.update.agent.plist Support
      [loaded] com.oracle.java.Java-Updater.plist Support
    User Launch Agents: ?
      [loaded] com.adobe.ARM.[...].plist Support
      [failed] com.apple.CSConfigDotMacCert-[...]@me.com-SharedServices.Agent.plist
      [loaded] com.google.keystone.agent.plist Support
    User Login Items: ?
      CheatSheet
      Garmin Express Service
      Dropbox
      iTunesHelper
      AdobeResourceSynchronizer
      Google Chrome
    Internet Plug-ins: ?
      FlashPlayer-10.6: Version: 15.0.0.152 - SDK 10.6 Support
      DivX Web Player: Version: 3.2.3.1164 - SDK 10.6 Support
      AdobePDFViewerNPAPI: Version: 11.0.09 - SDK 10.6 Support
      AdobePDFViewer: Version: 11.0.09 - SDK 10.6 Support
      Flash Player: Version: 15.0.0.152 - SDK 10.6 Outdated! Update
      Default Browser: Version: 600 - SDK 10.10
      OVSHelper: Version: 1.1 Support
      QuickTime Plugin: Version: 7.7.3
      SharePointBrowserPlugin: Version: 14.0.0 Support
      JavaAppletPlugin: Version: Java 8 Update 25 Check version
    Audio Plug-ins: ?
      BluetoothAudioPlugIn: Version: 4.3.0 - SDK 10.10
      AirPlay: Version: 2.0 - SDK 10.10
      AppleAVBAudio: Version: 300.22 - SDK 10.10
      iSightAudio: Version: 7.7.3 - SDK 10.10
    iTunes Plug-ins: ?
      Quartz Composer Visualizer: Version: 1.5 - SDK 10.10
    User Internet Plug-ins ?
      CitrixOnlineWebDeploymentPlugin: Version: 1.0.105 Support
    3rd Party Preference Panes: ?
      Flash Player  Support
      Java  Support
    Time Machine: ?
      Time Machine not configured!
    Top Processes by CPU: ?
          3% WindowServer
          2% AppleIDAuthAgent
          1% com.apple.WebKit.Plugin.64
          1% Dropbox
          0% Google Chrome
    Top Processes by Memory: ?
      123 MB Google Chrome
      116 MB Google Chrome Helper
      74 MB java
      57 MB Safari
      53 MB Finder
    Virtual Memory Information: ?
      50 MB Free RAM
      1.12 GB Active RAM
      1.09 GB Inactive RAM
      1.03 GB Wired RAM
      27.89 GB Page-ins
      1.59 GB Page-outs

    Hey VladimirGP,
    Thanks for the question. I understand that you are experiencing performance issues with your MacBook Pro. The following resource may provide a solution:
    OS X Mavericks: If your Mac runs slowly
    http://support.apple.com/kb/PH13895
    Thanks,
    Matt M.

  • My IMac is running slow! Safari freezes all the time. What can I do to get it moving faster??

    My iMac is running slow. When searching in safari it freezes and I have to shut it down several times before it will search. Apps are running slow. What can I do to fix?

    EtreCheck version: 2.0.11 (98)
    Report generated November 25, 2014 at 8:10:49 PM CST
    Hardware Information: ℹ️
      iMac (27-inch, Mid 2011) (Verified)
      iMac - model: iMac12,2
      1 2.7 GHz Intel Core i5 CPU: 4-core
      4 GB RAM Upgradeable
      BANK 0/DIMM0
      2 GB DDR3 1333 MHz ok
      BANK 1/DIMM0
      2 GB DDR3 1333 MHz ok
      BANK 0/DIMM1
      empty empty empty empty
      BANK 1/DIMM1
      empty empty empty empty
      Bluetooth: Old - Handoff/Airdrop2 not supported
      Wireless:  en1: 802.11 a/b/g/n
    Video Information: ℹ️
      AMD Radeon HD 6770M - VRAM: 512 MB
      iMac 2560 x 1440
    System Software: ℹ️
      OS X 10.10.1 (14B25) - Uptime: 2:32:20
    Disk Information: ℹ️
      WDC WD1001FALS-403AA0 disk0 : (1 TB)
      S.M.A.R.T. Status: Verified
      EFI (disk0s1) <not mounted> : 210 MB
      Macintosh HD (disk0s2) /  [Startup]: 999.35 GB (436.42 GB free)
      Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB
      OPTIARC DVD RW AD-5690H 
    USB Information: ℹ️
      Apple Inc. FaceTime HD Camera (Built-in)
      Apple Inc. iPhone
      Apple Inc. BRCM2046 Hub
      Apple Inc. Bluetooth USB Host Controller
      Western Digital My Passport 07A8 1 TB
      S.M.A.R.T. Status: Verified
      EFI (disk1s1) <not mounted> : 210 MB
      My Passport for Mac (disk1s2) /Volumes/My Passport for Mac : 999.83 GB (843.09 GB free)
      Apple Internal Memory Card Reader
      Apple Computer, Inc. IR Receiver
    Thunderbolt Information: ℹ️
      Apple Inc. thunderbolt_bus
    Gatekeeper: ℹ️
      Mac App Store and identified developers
    Startup Items: ℹ️
      iCoreService: Path: /Library/StartupItems/iCoreService
      Startup items are obsolete and will not work in future versions of OS X
    Launch Agents: ℹ️
      [running] com.kodak.BonjourAgent.plist Support
      [loaded] com.oracle.java.Java-Updater.plist Support
      [loaded] com.trendmicro.itis.loginmgr.agent.plist Support
    Launch Daemons: ℹ️
      [loaded] com.adobe.fpsaud.plist Support
      [loaded] com.ea.origin.ESHelper.plist Support
      [loaded] com.microsoft.office.licensing.helper.plist Support
      [loaded] com.oracle.java.Helper-Tool.plist Support
      [loaded] com.trendmicro.itis.icore.agent.plist Support
    User Launch Agents: ℹ️
      [loaded] com.google.keystone.agent.plist Support
      [loaded] com.kodak.KODAK AiO Firmware Updater.plist Support
      [loaded] com.kodak.KODAK AiO Software Updater.plist Support
      [loaded] com.kodak.Registration.plist Support
      [running] com.kodak.StatisticCollection.plist Support
    User Login Items: ℹ️
      Steam UNKNOWN (missing value)
      iTunesHelper ApplicationHidden (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
      Origin UNKNOWN (missing value)
      TmLoginMgr Application (/Library/Application Support/TrendMicro/TmccMac/TmLoginMgr.app)
      TmLoginMgr Application (/Library/Application Support/TrendMicro/TmccMac/TmLoginMgr.app)
    Internet Plug-ins: ℹ️
      FlashPlayer-10.6: Version: 15.0.0.239 - SDK 10.6 Support
      QuickTime Plugin: Version: 7.7.3
      Flash Player: Version: 15.0.0.239 - SDK 10.6 Support
      Default Browser: Version: 600 - SDK 10.10
      SharePointBrowserPlugin: Version: 14.4.6 - SDK 10.6 Support
      Unity Web Player: Version: UnityPlayer version 4.3.5f1 - SDK 10.6 Support
      Silverlight: Version: 5.1.10411.0 - SDK 10.6 Support
      JavaAppletPlugin: Version: Java 8 Update 25 Check version
    User Internet Plug-ins: ℹ️
      Picasa: Version: 1.0 - SDK 10.4 Support
    3rd Party Preference Panes: ℹ️
      Flash Player  Support
      Java  Support
    Time Machine: ℹ️
      Time Machine not configured!
    Top Processes by CPU: ℹ️
          8% iTunes
          7% WindowServer
          5% usbmuxd
          3% mds
          1% coreaudiod
    Top Processes by Memory: ℹ️
      339 MB iTunes
      150 MB com.apple.MediaLibraryService
      107 MB Safari
      86 MB Messages
      73 MB mds_stores
    Virtual Memory Information: ℹ️
      120 MB Free RAM
      1.65 GB Active RAM
      1.61 GB Inactive RAM
      822 MB Wired RAM
      21.26 GB Page-ins
      25 MB Page-outs

  • Recently started running slow and freezing up while loading web pages etc.

    Problem description:
    Computer running slow and freezes up for a few minutes from time to time, I have owned it since 2011 with no issues until now.
    EtreCheck version: 2.1.2 (105)
    Report generated December 15, 2014 at 9:58:50 AM MST
    Hardware Information: ℹ️
      MacBook Pro (13-inch, Early 2011) (Verified)
      MacBook Pro - model: MacBookPro8,1
      1 2.3 GHz Intel Core i5 CPU: 2-core
      4 GB RAM Upgradeable
      BANK 0/DIMM0
      2 GB DDR3 1333 MHz ok
      BANK 1/DIMM0
      2 GB DDR3 1333 MHz ok
      Bluetooth: Old - Handoff/Airdrop2 not supported
      Wireless:  en1: 802.11 a/b/g/n
    Video Information: ℹ️
      Intel HD Graphics 3000 - VRAM: 384 MB
      Color LCD 1280 x 800
    System Software: ℹ️
      OS X 10.10.1 (14B25) - Uptime: 0:10:42
    Disk Information: ℹ️
      Hitachi HTS545032B9A302 disk0 : (320.07 GB)
      S.M.A.R.T. Status: Verified
      EFI (disk0s1) <not mounted> : 210 MB
      Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB
      Macintosh HD (disk1) / : 318.84 GB (24.01 GB free)
      Core Storage: disk0s2 319.21 GB Online
      MATSHITADVD-R   UJ-8A8 
    USB Information: ℹ️
      Apple Inc. FaceTime HD Camera (Built-in)
      Apple Inc. Apple Internal Keyboard / Trackpad
      Apple Inc. BRCM2070 Hub
      Apple Inc. Bluetooth USB Host Controller
      Apple Computer, Inc. IR Receiver
    Thunderbolt Information: ℹ️
      Apple Inc. thunderbolt_bus
    Configuration files: ℹ️
      /etc/launchd.conf - Exists
    Gatekeeper: ℹ️
      Mac App Store and identified developers
    Adware: ℹ️
      Geneio [Remove]
    Kernel Extensions: ℹ️
      /System/Library/Extensions
      [not loaded] com.mice.driver.PS3Controller (1.0.0d1) [Support]
    Launch Agents: ℹ️
      [running] com.amazon.sendtokindle.launcher.plist [Support]
      [running] com.robohippo.HippoConnectAgent.plist [Support]
    Launch Daemons: ℹ️
      [loaded] com.adobe.fpsaud.plist [Support]
      [loaded] com.microsoft.office.licensing.helper.plist [Support]
      [not loaded] com.robohippo.HippoConnectDaemon.plist [Support]
    User Launch Agents: ℹ️
      [loaded] com.genieo.completer.download.plist Adware! [Remove]
      [loaded] com.genieo.completer.update.plist Adware! [Remove]
      [loaded] com.google.keystone.agent.plist [Support]
      [invalid?] com.nds.pcshow.plist [Support]
      [invalid?] com.nds.pcshow.uninstall.plist [Support]
    User Login Items: ℹ️
      iTunesHelper UNKNOWNHidden (missing value)
    Internet Plug-ins: ℹ️
      FlashPlayer-10.6: Version: 16.0.0.235 - SDK 10.6 [Support]
      Default Browser: Version: 600 - SDK 10.10
      AdobePDFViewerNPAPI: Version: 11.0.09 - SDK 10.6 [Support]
      AdobePDFViewer: Version: 11.0.09 - SDK 10.6 [Support]
      Flash Player: Version: 16.0.0.235 - SDK 10.6 [Support]
      QuickTime Plugin: Version: 7.7.3
      SharePointBrowserPlugin: Version: 14.4.6 - SDK 10.6 [Support]
      Google Earth Web Plug-in: Version: 7.1 [Support]
      Silverlight: Version: 5.1.30514.0 - SDK 10.6 [Support]
      iPhotoPhotocast: Version: 7.0 - SDK 10.7
    Safari Extensions: ℹ️
      Omnibar Adware! [Remove]
    3rd Party Preference Panes: ℹ️
      Flash Player  [Support]
    Time Machine: ℹ️
      Time Machine not configured!
    Top Processes by CPU: ℹ️
          17% mds
          6% WindowServer
          0% AppleSpell
          0% fontd
          0% mds_stores
    Top Processes by Memory: ℹ️
      120 MB Safari
      77 MB mds_stores
      69 MB com.apple.WebKit.WebContent
      60 MB ocspd
      60 MB WindowServer
    Virtual Memory Information: ℹ️
      1.24 GB Free RAM
      1.15 GB Active RAM
      853 MB Inactive RAM
      1.05 GB Wired RAM
      1.00 GB Page-ins
      25 KB Page-outs
    Diagnostics Information: ℹ️
      Dec 15, 2014, 09:48:45 AM Self test - passed

    1. This procedure is a diagnostic test. It changes nothing, for better or worse, and therefore will not, in itself, solve the problem. But with the aid of the test results, the solution may take a few minutes, instead of hours or days.
    Don't be put off by the complexity of these instructions. The process is much less complicated than the description. You do harder tasks with the computer all the time.
    2. If you don't already have a current backup, back up all data before doing anything else. The backup is necessary on general principle, not because of anything in the test procedure. Backup is always a must, and when you're having any kind of trouble with the computer, you may be at higher than usual risk of losing data, whether you follow these instructions or not.
    There are ways to back up a computer that isn't fully functional. Ask if you need guidance.
    3. Below are instructions to run a UNIX shell script, a type of program. As I wrote above, it changes nothing. It doesn't send or receive any data on the network. All it does is to generate a human-readable report on the state of the computer. That report goes nowhere unless you choose to share it. If you prefer, you can act on it yourself without disclosing the contents to me or anyone else.
    You should be wondering whether you can believe me, and whether it's safe to run a program at the behest of a stranger. In general, no, it's not safe and I don't encourage it.
    In this case, however, there are a couple of ways for you to decide whether the program is safe without having to trust me. First, you can read it. Unlike an application that you download and click to run, it's transparent, so anyone with the necessary skill can verify what it does.
    You may not be able to understand the script yourself. But variations of the script have been posted on this website thousands of times over a period of years. The site is hosted by Apple, which does not allow it to be used to distribute harmful software. Any one of the millions of registered users could have read the script and raised the alarm if it was harmful. Then I would not be here now and you would not be reading this message.
    Nevertheless, if you can't satisfy yourself that these instructions are safe, don't follow them. Ask for other options.
    4. Here's a summary of what you need to do, if you choose to proceed:
    ☞ Copy a line of text in this window to the Clipboard.
    ☞ Paste into the window of another application.
    ☞ Wait for the test to run. It usually takes a few minutes.
    ☞ Paste the results, which will have been copied automatically, back into a reply on this page.
    The sequence is: copy, paste, wait, paste again. You don't need to copy a second time. Details follow.
    5. You may have started the computer in "safe" mode. Preferably, these steps should be taken in “normal” mode, under the conditions in which the problem is reproduced. If the system is now in safe mode and works well enough in normal mode to run the test, restart as usual. If you can only test in safe mode, do that.
    6. If you have more than one user, and the one affected by the problem is not an administrator, then please run the test twice: once while logged in as the affected user, and once as an administrator. The results may be different. The user that is created automatically on a new computer when you start it for the first time is an administrator. If you can't log in as an administrator, test as the affected user. Most personal Macs have only one user, and in that case this section doesn’t apply. Don't log in as root.
    7. The script is a single long line, all of which must be selected. You can accomplish this easily by triple-clicking anywhere in the line. The whole line will highlight, though you may not see all of it in the browser window, and you can then copy it. If you try to select the line by dragging across the part you can see, you won't get all of it.
    Triple-click anywhere in the line of text below on this page to select it:
    PATH=/usr/bin:/bin:/usr/sbin:/sbin:/usr/libexec;clear;cd;p=(Software Hardware Memory Diagnostics Power FireWire Thunderbolt USB Fonts SerialATA 4 1000 25 5120 KiB/s 1024 85 \\b%% 20480 1 MB/s 25000 ports ' com.clark.\* \*dropbox \*genieo\* \*GoogleDr\* \*k.AutoCAD\* \*k.Maya\* vidinst\* ' DYLD_INSERT_LIBRARIES\ DYLD_LIBRARY_PATH -86 "` route -n get default|awk '/e:/{print $2}' `" 25 N\\/A down up 102400 25600 recvfrom sendto CFBundleIdentifier 25 25 25 1000 MB ' com.adobe.AAM.Updater-1.0 com.adobe.AAM.Updater-1.0 com.adobe.AdobeCreativeCloud com.adobe.CS4ServiceManager com.adobe.CS5ServiceManager com.adobe.fpsaud com.adobe.SwitchBoard com.adobe.SwitchBoard com.apple.aelwriter com.apple.AirPortBaseStationAgent com.apple.FolderActions.enabled com.apple.installer.osmessagetracing com.apple.mrt.uiagent com.apple.ReportCrash.Self com.apple.rpmuxd com.apple.SafariNotificationAgent com.apple.usbmuxd com.citrixonline.GoToMeeting.G2MUpdate com.google.keystone.agent com.google.keystone.daemon com.microsoft.office.licensing.helper com.oracle.java.Helper-Tool com.oracle.java.JavaUpdateHelper com.oracle.java.JavaUpdateHelper org.macosforge.xquartz.privileged_startx org.macosforge.xquartz.privileged_startx org.macosforge.xquartz.startx ' ' 879294308 4071182229 461455494 3627668074 1083382502 1274181950 1855907737 2758863019 1848501757 464843899 3694147963 1233118628 2456546649 2806998573 2778718105 2636415542 842973933 2051385900 3301885676 891055588 998894468 695903914 1443423563 4136085286 523110921 2883943871 3873345487 ' 51 5120 files );N5=${#p[@]};p[N5]=` networksetup -listnetworkserviceorder|awk ' NR>1 { sub(/^\([0-9]+\) /,"");n=$0;getline;} $NF=="'${p[26]}')" { sub(/.$/,"",$NF);print n;exit;} ' `;f=('\n%s: %s\n' '\n%s\n\n%s\n' '\nRAM details\n%s\n' %s\ %s '%s\n-\t%s\n' );S0() { echo ' { q=$NF+0;$NF="";u=$(NF-1);$(NF-1)="";gsub(/^ +| +$/,"");if(q>='${p[$1]}') printf("%s (UID %s) is using %s '${p[$2]}'",$0,u,q);} ';};s=(' s/[0-9A-Za-z._]+@[0-9A-Za-z.]+\.[0-9A-Za-z]{2,4}/EMAIL/g;/faceb/s/(at\.)[^.]+/\1NAME/g;/\/Shared/!s/(\/Users\/)[^ /]+/\1USER/g;s/[-0-9A-Fa-f]{22,}/UUID/g;' ' s/^ +//;/de: S|[nst]:/p;' ' {sub(/^ +/,"")};/er:/;/y:/&&$2<'${p[10]} ' 1s/://;3,6d;/[my].+:/d;s/^ {4}//;H;${ g;s/\n$//;/s: (E[^m]|[^EO])|x([^08]|02[^F]|8[^0])/p;} ' ' 5h;6{ H;g;/P/!p;} ' ' ($1~/^Cy/&&$3>'${p[11]}')||($1~/^Cond/&&$2!~/^N/) ' ' /:$/{ N;/:.+:/d;s/ *://;b0'$'\n'' };/^ *(V.+ [0N]|Man).+ /{ s/ 0x.... //;s/[()]//g;s/(.+: )(.+)/ (\2)/;H;};$b0'$'\n'' d;:0'$'\n'' x;s/\n\n//;/Apple[ ,]|Genesy|Intel|SMSC/d;s/\n.*//;/\)$/p;' ' s/^.*C/C/;H;${ g;/No th|pms/!p;} ' '/= [^GO]/p' '{$1=""};1' ' /Of/!{ s/^.+is |\.//g;p;} ' ' $0&&!/ / { n++;print;} END { if(n<10) print "com.apple.";} ' ' { sub(/ :/,"");print|"tail -n'${p[12]}'";} ' ' NR==2&&$4<='${p[13]}' { print $4;} ' ' END { $2/=256;if($2>='${p[15]}') print int($2) } ' ' NR!=13{next};{sub(/[+-]$/,"",$NF)};'"`S0 21 22`" 'NR!=2{next}'"`S0 37 17`" ' NR!=5||$8!~/[RW]/{next};{ $(NF-1)=$1;$NF=int($NF/10000000);for(i=1;i<=3;i++){$i="";$(NF-1-i)="";};};'"`S0 19 20`" 's:^:/:p' '/\.kext\/(Contents\/)?Info\.plist$/p' 's/^.{52}(.+) <.+/\1/p' ' /Launch[AD].+\.plist$/ { n++;print;} END { if(n<200) print "/System/";} ' '/\.xpc\/(Contents\/)?Info\.plist$/p' ' NR>1&&!/0x|\.[0-9]+$|com\.apple\.launchctl\.(Aqua|Background|System)$/ { print $3;} ' ' /\.(framew|lproj)|\):/d;/plist:|:.+(Mach|scrip)/s/:.+//p ' '/^root$/p' ' !/\/Contents\/.+\/Contents|Applic|Autom|Frameworks/&&/Lib.+\/Info.plist$/ { n++;print;} END { if(n<1100) print "/System/";} ' '/^\/usr\/lib\/.+dylib$/p' ' /Temp|emac/{next};/(etc|Preferences|Launch[AD].+)\// { sub(".(/private)?","");n++;print;} END { split("'"${p[41]}"'",b);split("'"${p[42]}"'",c);for(i in b) print b[i]".plist\t"c[i];if(n<500) print "Launch";} ' ' /\/(Contents\/.+\/Contents|Frameworks)\/|\.wdgt\/.+\.([bw]|plu)/d;p;' 's/\/(Contents\/)?Info.plist$//;p' ' { gsub("^| |\n","\\|\\|kMDItem'${p[35]}'=");sub("^...."," ") };1 ' p '{print $3"\t"$1}' 's/\'$'\t''.+//p' 's/1/On/p' '/Prox.+: [^0]/p' '$2>'${p[43]}'{$2=$2-1;print}' ' BEGIN { i="'${p[26]}'";M1='${p[16]}';M2='${p[18]}';M3='${p[31]}';M4='${p[32]}';} !/^A/{next};/%/ { getline;if($5<M1) a="user "$2"%, system "$4"%";} /disk0/&&$4>M2 { b=$3" ops/s, "$4" blocks/s";} $2==i { if(c) { d=$3+$4+$5+$6;next;};if($4>M3||$6>M4) c=int($4/1024)" in, "int($6/1024)" out";} END { if(a) print "CPU: "a;if(b) print "I/O: "b;if(c) print "Net: "c" (KiB/s)";if(d) print "Net errors: "d" packets/s";} ' ' /r\[0\] /&&$NF!~/^1(0|72\.(1[6-9]|2[0-9]|3[0-1])|92\.168)\./ { print $NF;exit;} ' ' !/^T/ { printf "(static)";exit;} ' '/apsd|BKAg|OpenD/!s/:.+//p' ' (/k:/&&$3!~/(255\.){3}0/ )||(/v6:/&&$2!~/A/ ) ' ' $1~"lR"&&$2<='${p[25]}';$1~"li"&&$3!~"wpa2";' ' BEGIN { FS=":";p="uniq -c|sed -E '"'s/ +\\([0-9]+\\)\\(.+\\)/\\\2 x\\\1/;s/x1$//'"'";} { n=split($3,a,".");sub(/_2[01].+/,"",$3);print $2" "$3" "a[n]$1|p;b=b$1;} END { close(p);if(b) print("\n\t* Code injection");} ' ' NR!=4{next} {$NF/=10240} '"`S0 27 14`" ' END { if($3~/[0-9]/)print$3;} ' ' BEGIN { L='${p[36]}';} !/^[[:space:]]*(#.*)?$/ { l++;if(l<=L) f=f"\n   "$0;} END { F=FILENAME;if(!F) exit;if(!f) f="\n   [N/A]";"cksum "F|getline C;split(C, A);C="checksum "A[1];"file -b "F|getline T;if(T!~/^(AS.+ (En.+ )?text(, with v.+)?$|(Bo|PO).+ sh.+ text ex|XM)/) F=F" ("T", "C")";else F=F" ("C")";printf("\nContents of %s\n%s\n",F,f);if(l>L) printf("\n   ...and %s more line(s)\n",l-L);} ' ' s/^ ?n...://p;s/^ ?p...:/-'$'\t''/p;' 's/0/Off/p' ' END{print NR} ' ' /id: N|te: Y/{i++} END{print i} ' ' / / { print "'"${p[28]}"'";exit;};1;' '/ en/!s/\.//p' ' NR!=13{next};{sub(/[+-M]$/,"",$NF)};'"`S0 39 40`" ' $10~/\(L/&&$9!~"localhost" { sub(/.+:/,"",$9);print $1": "$9|"sort|uniq";} ' '/^ +r/s/.+"(.+)".+/\1/p' 's/(.+\.wdgt)\/(Contents\/)?Info\.plist$/\1/p' 's/^.+\/(.+)\.wdgt$/\1/p' ' /l: /{ /DVD/d;s/.+: //;b0'$'\n'' };/s: /{ /V/d;s/^ */- /;H;};$b0'$'\n'' d;:0'$'\n'' x;/APPLE [^:]+$/d;p;' ' /^find: /d;p;' "`S0 44 45`" ' BEGIN{FS="= "} /Path/{print $2} ' ' /^ *$/d;s/^ */   /;' ' s/^.+ |\(.+\)$//g;p ' '/\.(appex|pluginkit)\/Contents\/Info\.plist$/p' ' /2/{print "WARN"};/4/{print "CRITICAL"};' ' /EVHF|MACR|^s/d;s/^.+: //p;' ' $3~/\./ { i++;n=n"\n"$1"\t"$3;} END { if(i>1) print n;} ' );c1=(system_profiler pmset\ -g nvram fdesetup find syslog df vm_stat sar ps crontab iotop top pkgutil 'PlistBuddy 2>&1 -c "Print' whoami cksum kextstat launchctl smcDiagnose sysctl\ -n defaults\ read stat lsbom mdfind ' for i in ${p[24]};do ${c1[18]} ${c2[27]} $i;done;' pluginkit scutil dtrace profiles sed\ -En awk /S*/*/P*/*/*/C*/*/airport networksetup mdutil lsof test osascript\ -e netstat );c2=(com.apple.loginwindow\ LoginHook '" /L*/P*/loginw*' "'tell app \"System Events\" to get properties of login items'|tr , \\\n" 'L*/Ca*/com.ap*.Saf*/E*/* -d 1 -name In*t -exec '"${c1[14]}"' :CFBundleDisplayName" {} \;|sort|uniq' '~ $TMPDIR.. \( -flags +sappnd,schg,uappnd,uchg -o ! -user $UID -o ! -perm -600 \)' '.??* -path .Trash -prune -o -type d -name *.app -print -prune' :${p[35]}\" :Label\" '{/,}L*/{Con,Pref}* -type f ! -size 0 -name *.plist -exec plutil -s {} \;' "-f'%N: %l' Desktop L*/Keyc*" therm sysload boot-args status " -F '\$Time \$(RefProc): \$Message' -k Sender Req 'fsev|kern|launchd' -k RefProc Rne 'Aq|WebK' -k Message Rne 'Goog|ksadm|probe|Roame|SMC:|smcD|sserti|suhel| VALI|ver-r|xpma' -k Message Req 'abn|bad |Beac|caug|corru|dead[^bl]|FAIL|fail|GPU |hfs: Ru|inval|jnl:|last value [1-9]|NVDA\(|pagin|pci pa|proc: t|Roamed|rror|SL|TCON|Throttli|tim(ed? ?|ing )o|WARN' " '-du -n DEV -n EDEV 1 10' 'acrx -o comm,ruid,%cpu' '-t1 10 1' '-f -pfc /var/db/r*/com.apple.*.{BS,Bas,Es,J,OSXU,Rem,up}*.bom' '{/,}L*/Lo*/Diag* -type f -regex .\*[cght] ! -name .?\* ! -name \*ag \( -exec grep -lq "^Thread c" {} \; -exec printf \* \; -o -true \) -execdir stat -f:%Sc:%N -t%F {} \;|sort -t: -k2 |tail -n'${p[38]} '/S*/*/Ca*/*xpc* >&- ||echo No' '-L /{S*/,}L*/StartupItems -type f -exec file {} +' '-L /S*/L*/{C*/Sec*A,Ex}* {/,}L*/{A*d,Ca*/*/Ex,Co{mpon,reM},Ex,In{p,ter},iTu*/*P,Keyb,Mail/B,Pr*P,Qu*T,Scripti,Sec,Servi,Spo,Widg}* -path \\*s/Resources -prune -o -type f -name Info.plist' '/usr/lib -type f -name *.dylib' `awk "${s[31]}"<<<${p[23]}` "/e*/{auto,{cron,fs}tab,hosts,{[lp],sy}*.conf,mach_i*/*,pam.d/*,ssh{,d}_config,*.local} {,/usr/local}/etc/periodic/*/* /L*/P*{,/*}/com.a*.{Bo,sec*.ap}*t {/S*/,/,}L*/Lau*/*t .launchd.conf" list getenv /Library/Preferences/com.apple.alf\ globalstate --proxy '-n get default' -I --dns -getdnsservers\ "${p[N5]}" -getinfo\ "${p[N5]}" -P -m\ / '' -n1 '-R -l1 -n1 -o prt -stats command,uid,prt' '--regexp --only-files --files com.apple.pkg.*|sort|uniq' -kl -l -s\ / '-R -l1 -n1 -o mem -stats command,uid,mem' '+c0 -i4TCP:0-1023' com.apple.dashboard\ layer-gadgets '-d /L*/Mana*/$USER&&echo On' '-app Safari WebKitDNSPrefetchingEnabled' "+c0 -l|awk '{print(\$1,\$3)}'|sort|uniq -c|sort -n|tail -1|awk '{print(\$2,\$3,\$1)}'" -m 'L*/{Con*/*/Data/L*/,}Pref* -type f -size 0c -name *.plist.???????|wc -l' kern.memorystatus_vm_pressure_level '3>&1 >&- 2>&3' " -F '\$Time \$Message' -k Sender kernel -k Message CSeq 'n Cause: -' " -i );N1=${#c2[@]};for j in {0..9};do c2[N1+j]=SP${p[j]}DataType;done;N2=${#c2[@]};for j in 0 1;do c2[N2+j]="-n ' syscall::'${p[33+j]}':return { @out[execname,uid]=sum(arg0) } tick-10sec { trunc(@out,1);exit(0);} '";done;l=(Restricted\ files Hidden\ apps 'Elapsed time (s)' POST Battery Safari\ extensions Bad\ plists 'High file counts' User Heat System\ load boot\ args FileVault Diagnostic\ reports Log 'Free space (MiB)' 'Swap (MiB)' Activity 'CPU per process' Login\ hook 'I/O per process' Mach\ ports kexts Daemons Agents XPC\ cache Startup\ items Admin\ access Root\ access Bundles dylibs Apps Font\ issues Inserted\ dylibs Firewall Proxies DNS TCP/IP Wi-Fi Profiles Root\ crontab User\ crontab 'Global login items' 'User login items' Spotlight Memory Listeners Widgets Parental\ Controls Prefetching SATA Descriptors App\ extensions Lockfiles Memory\ pressure SMC Shutdowns Nets );N3=${#l[@]};for i in 0 1 2;do l[N3+i]=${p[5+i]};done;N4=${#l[@]};for j in 0 1;do l[N4+j]="Current ${p[29+j]}stream data";done;A0() { id -G|grep -qw 80;v[1]=$?;((v[1]==0))&&sudo true;v[2]=$?;v[3]=`date +%s`;clear >&-;date '+Start time: %T %D%n';};for i in 0 1;do eval ' A'$((1+i))'() { v=` eval "${c1[$1]} ${c2[$2]}"|'${c1[30+i]}' "${s[$3]}" `;[[ "$v" ]];};A'$((3+i))'() { v=` while read i;do [[ "$i" ]]&&eval "${c1[$1]} ${c2[$2]}" \"$i\"|'${c1[30+i]}' "${s[$3]}";done<<<"${v[$4]}" `;[[ "$v" ]];};A'$((5+i))'() { v=` while read i;do '${c1[30+i]}' "${s[$1]}" "$i";done<<<"${v[$2]}" `;[[ "$v" ]];};A'$((7+i))'() { v=` eval sudo "${c1[$1]} ${c2[$2]}"|'${c1[30+i]}' "${s[$3]}" `;[[ "$v" ]];};';done;A9(){ v=$((`date +%s`-v[3]));};B2(){ v[$1]="$v";};for i in 0 1;do eval ' B'$i'() { v=;((v['$((i+1))']==0))||{ v=No;false;};};B'$((3+i))'() { v[$2]=`'${c1[30+i]}' "${s[$3]}"<<<"${v[$1]}"`;} ';done;B5(){ v[$1]="${v[$1]}"$'\n'"${v[$2]}";};B6() { v=` paste -d: <(printf "${v[$1]}") <(printf "${v[$2]}")|awk -F: ' {printf("'"${f[$3]}"'",$1,$2)} ' `;};B7(){ v=`grep -Fv "${v[$1]}"<<<"$v"`;};C0() { [[ "$v" ]]&&sed -E "$s"<<<"$v";};C1() { [[ "$v" ]]&&printf "${f[$1]}" "${l[$2]}" "$v"|sed -E "$s";};C2() { v=`echo $v`;[[ "$v" != 0 ]]&&C1 0 $1;};C3() { v=`sed -E "${s[63]}"<<<"$v"`&&C1 1 $1;};for i in 1 2 7 8;do for j in 0 2 3;do eval D$i$j'(){ A'$i' $1 $2 $3; C'$j' $4;};';done;done;{ A0;D20 0 $((N1+1)) 2;D10 0 $N1 1;B0;C2 27;B0&&! B1&&C2 28;D12 15 37 25 8;A1 0 $((N1+2)) 3;C0;D13 0 $((N1+3)) 4 3;D23 0 $((N1+4)) 5 4;D13 0 $((N1+9)) 59 50;for i in 0 1 2;do D13 0 $((N1+5+i)) 6 $((N3+i));done;D13 1 10 7 9;D13 1 11 8 10;B1&&D73 19 53 67 55;D22 2 12 9 11;D12 3 13 10 12;D23 4 19 44 13;D23 5 54 12 56;D23 5 14 12 14;D22 6 36 13 15;D22 20 52 66 54;D22 7 37 14 16;D23 8 15 38 17;D22 9 16 16 18;B1&&{ D82 35 49 61 51;D82 11 17 17 20;for i in 0 1;do D82 28 $((N2+i)) 45 $((N4+i));done;};D22 12 44 54 45;D22 12 39 15 21;A1 13 40 18;B2 4;B3 4 0 19;A3 14 6 32 0;B4 0 5 11;A1 17 41 20;B7 5;C3 22;B4 4 6 21;A3 14 7 32 6;B4 0 7 11;B3 4 0 22;A3 14 6 32 0;B4 0 8 11;B5 7 8;B1&&{ A8 18 26 23;B7 7;C3 23;};A2 18 26 23;B7 7;C3 24;D13 4 21 24 26;B4 4 12 26;B3 4 13 27;A1 4 22 29;B7 12;B2 14;A4 14 6 52 14;B2 15;B6 14 15 4;B3 0 0 30;C3 29;A1 4 23 27;B7 13;C3 30;B3 4 0 65;A3 14 6 32 0;B4 0 16 11;A1 26 50 64;B7 16;C3 52;D13 24 24 32 31;D13 25 37 32 33;A2 23 18 28;B2 16;A2 16 25 33;B7 16;B3 0 0 34;B2 21;A6 47 21&&C0;B1&&{ D73 21 0 32 19;D73 10 42 32 40;D82 29 35 46 39;};D23 14 1 62 42;D12 34 43 53 44;D12 22 20 32 25;D22 0 $((N1+8)) 51 32;D13 4 8 41 6;D12 21 28 35 34;D13 27 29 36 35;A2 27 32 39&&{ B2 19;A2 33 33 40;B2 20;B6 19 20 3;};C2 36;D23 38 55 68 57;D23 33 34 42 37;B1&&D83 35 45 55 46;D23 32 31 43 38;D12 36 47 32 48;D13 10 42 32 41;D13 37 2 48 43;D13 4 5 32 1;D13 4 3 60 5;D12 21 48 49 49;B3 4 22 57;A1 21 46 56;B7 22;B3 0 0 58;C3 47;D22 4 4 50 0;D12 4 51 32 53;D23 22 9 37 7;A9;C2 2;} 2>/dev/null|pbcopy;exit 2>&-
    Copy the selected text to the Clipboard by pressing the key combination command-C.
    8. Launch the built-in Terminal application in any of the following ways:
    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
    ☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
    ☞ Open LaunchPad and start typing the name.
    Click anywhere in the Terminal window and paste by pressing command-V. The text you pasted should vanish immediately. If it doesn't, press the return key.
    9. If you see an error message in the Terminal window such as "Syntax error" or "Event not found," enter
    exec bash
    and press return. Then paste the script again.
    10. If you're logged in as an administrator, you'll be prompted for your login password. Nothing will be displayed when you type it. You will not see the usual dots in place of typed characters. Make sure caps lock is off. Type carefully and then press return. You may get a one-time warning to be careful. If you make three failed attempts to enter the password, the test will run anyway, but it will produce less information. In most cases, the difference is not important. If you don't know the password, or if you prefer not to enter it, press the key combination control-C or just press return  three times at the password prompt. Again, the script will still run.
    If you're not logged in as an administrator, you won't be prompted for a password. The test will still run. It just won't do anything that requires administrator privileges.
    11. The test may take a few minutes to run, depending on how many files you have and the speed of the computer. A computer that's abnormally slow may take longer to run the test. While it's running, there will be nothing in the Terminal window and no indication of progress. Wait for the line
    [Process completed]
    to appear. If you don't see it within half an hour or so, the test probably won't complete in a reasonable time. In that case, close the Terminal window and report what happened. No harm will be done.
    12. When the test is complete, quit Terminal. The results will have been copied to the Clipboard automatically. They are not shown in the Terminal window. Please don't copy anything from there. All you have to do is start a reply to this comment and then paste by pressing command-V again.
    At the top of the results, there will be a line that begins with the words "Start time." If you don't see that, but instead see a mass of gibberish, you didn't wait for the "Process completed" message to appear in the Terminal window. Please wait for it and try again.
    If any private information, such as your name or email address, appears in the results, anonymize it before posting. Usually that won't be necessary.
    13. When you post the results, you might see an error message on the web page: "You have included content in your post that is not permitted," or "You are not authorized to post." That's a bug in the forum software. Please post the test results on Pastebin, then post a link here to the page you created.
    14. This is a public forum, and others may give you advice based on the results of the test. They speak only for themselves, and I don't necessarily agree with them.
    Copyright © 2014 by Linc Davis. As the sole author of this work, I reserve all rights to it except as provided in the Use Agreement for the Apple Support Communities website ("ASC"). Readers of ASC may copy it for their own personal use. Neither the whole nor any part may be redistributed.

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