Runtime error problem - Premiere Pro CS5

Just ran into a problem when trying to export a timeline as an .avi file. The process goes much more slowly than usual and when the progress bar gets to 95% an error message window opens. The title of the error is: Microsoft Visual C++ Runtime Library. The message is: This application has requested the Runtime to terminate it in an unusual way. Please contact the application's support team for more information. Then, I have no choice but to close Premiere.
I foolishly downloaded and intalled some Windows 7 updates over the weekend and am assuming they might be the culprit(s). I rolled by the system to a restore point immediately before the download, but still have the problem. Any ideas on how to correct this? Of course this happens as I'm trying to export two finished videos to show to a client today. I'm running Windows 7, 64-bit.
Thanks, Steve Pender

This may help:
http://kb2.adobe.com/cps/403/kb403090.html
I've also noticed that bearly all instances of this error come from bad versions of third-party components like drivers, so I recommend updating your drivers.

Similar Messages

Audio Export und andere Probleme Premiere Pro CS5

Ich habe folgende Probleme mit Premiere Pro CS5:
1. Sobald ich eine Sequenz exportiere (egal welches Format, auch wav als nur Audio) scheint der Ton verschoben. Ich habe Interviews zusammengeschnitten und die Schnittpunkte sind nicht so, wie ich sie in Premiere höre. Es ist, als wäre der Ton um ein paar Frames verschoben. Ebenso sind knackser im Audio zu hören, die ich in Premiere nicht höre. Woran liegt das?
2. Ich hatte mehrere mp3 in Premiere importiert. Die Arbeitsspeicherauslastung stieg auf 7,32 GB (8GB installiert), der Computer wurde langsam und Premiere reagierte nicht mehr. Die Festplatte schrieb andauend Daten in C/Benutzer/../AppData/Roaming/Adobe/Premiere/5.0/metadataCaches. Nachdem ich die Files in wav umgewandelt hatte und die mp3s ersetz hatte funktionierte alles einwandfrei. Premiere Pro CS5 scheint ein ernsthaftes Problem mit Audio Files zu haben, die ich bei 2.0 nicht festgestellt habe.
3. Woran liegt es, dass ich, wenn ich HD Files mit quadratischen Pixeln als mpeg2 für eine DVD raus rechnen will schwarze Ränder an den Seiten erscheinen. Stimmt da etwas mit der Umrechnung von 1920x1080 auf PAL nicht? FinalCut hat das Problem nicht.
4. Wenn ich eine Sequenz von Premiere in After Effects sende habe ich zwar eine Komposition in After Effects aber leider keinen Inhalt. Woran liegt das?
Vielen Dank für eine schnelle Antwort,
Frieder

Remix using the Laptop's internal speakers. They seem to be the more accurate.

Eye Dropper errors in Premiere Pro CS5.03 on iMac (late 2010)

Hello everyone,
I'm having a problem here in that when I use the eye-dropper tool it does not reflect the colour of the pixels under the dropper. I'm running CS5.03.
For example, when attempting to apply the Ultra Key effect, when hovering over a green screen the colour reported bears no relation to the colour over the screen over which the dropper is placed. This is also the case when using other tools, such as the Fast Colour Corrector. This has been a problem throughout my use of the product, over 8 months. After some head scratching, it appears as though the colour reported is in fact a good few hundred or more pixels directly down the screen from where the dropper is actually positioned.
This problem only manifests itself on my iMac - I also use the same release of Premiere Pro on my MacBook (same OS version etc) but I do not experience this problem there.
My iMac is the 'late 2010' edition, 27" with its native ATI Radeon HD 5750 graphics card running MacOS 10.6.8.
To reproduce bug:
1. Drag and drop the Ultra Key Effect onto a clip in the timeline.
2. Choose the Key Color tool and select the dropper.
3. Hover the dropper tool over the colour to be keyed.
Result:
The colour reported in the Key Color effect is not that which is underneath the dropper.
Expected result:
The colour reported in the Key Color effect should be that colour over which the dropper is hovering.
Of course, I've submitted this as a bug report to Adobe, but they make no promises about getting back to me.
Has anybody here encountered this? Surely I'm not the only only CS5 user running on an iMac 27" here...
Cheers,
David Mc
London, UK

I am having the same problem using Premiere Pro CS5 v5.0.4. The eye dropper will not pick up colors that are hovered over. Instead, they are offset as the original post suggests - I'm experiencing a vertical downward offset of about +/-150 pixels and a horizontal offset to the right of about +/-5 pixels.
Upgrading to CS5.5 is not an option. This appears to be a bug that others are experiencing as well and ADOBE is also aware of. The lack of being unable to utilize an essential tool is very frustrating and eliminates a critical process in a project work flow. Please advise.
My current system configuration:
Mac Pro
Mac OSX 10.5.8
2.93 GHz Quad-Core Intel Xeon
8GB RAM
Ample storage - 8TB - 30% used
I'm am using two monitors with my Mac Pro:
Primary work space monitor - 27” Mac LED Cinema
Secondary over flow work space monitor - 20” Dell 2007FP - vertically oriented
Thank You

Error 127 Premiere Pro CS5

http://i53.tinypic.com/rump8z.png
http://i53.tinypic.com/2cpp2x3.png
I have tried installing the latest update (xx.xx.03 I think).
And it said that the update wasn't applicable. I had it installed before, and while I was uninstalling it, my computer crashed from a power surge, and now I can't find the uninstaller. So I tried reinstalling and now I get this error.
I am running Windows 7 Ultimate 64bit.
I have tried looking through my programs list and now the Premiere Pro Family CS5 isn't there. Any help would be appreciated. Thank you.

I'm having the exact same problem. Did you ever find a solution?

Codec Problem Premiere Pro CS5

Hallo,
ich würde gerne ein Video mit Premiere Pro schneiden. Allerdings kommt beim Importieren die Fehlermeldung, dass der Codec fehlt oder nicht verfügbar ist. VLC spielt das Video aber ohne Probleme ab und gibt als Infos an:
Codec: Mpeg-1/2 Video (mpgv)
Auflösung: 1440x1080
Bildwiederholrate: 25
Der Container ist MOV.
Kann man da irgendwas machen um das Video zu schneiden? Es wundert mich ein wenig, weil ich schon HD MOV Videos ohne Probleme mit Premiere geschnitten habe.
Schonmal Danke für eure Antworten. Viele Grüße
Foma

Na wenn er das ganze auf dem Mac gemacht hat, dann ist die Datei auch nur dort verwendbar. Das ist ein uraltes bekanntes Problem, weil Apple sich eien eigene Version des HDV CoDecs gestrickt hat. In dem Fall wäre es sinnvoller, sich die Kamer nochmal zu borgen unds selber in Premiere alles nochmal zu capturen...
Mylenium

Premiere Pro CS5.5 startup error. (DirectoryRegistry.cpp-283)

When i start up Premiere Pro CS5.5 on my iMac with OSX Lion it immediately shows this error:
Premiere Pro has encountered an error.
[/Volumes/BuildDisk/builds/Mulder64/shared/
adobe/MediaCore/ASL/Foundation/Make/Mac/../../
Src/DirectoryRegistry.cpp-283]
I don't really know what it means but i think it is because premiere can't find a file to start up because it doesn't have the right privileges. (When i login my mac as root user i can start premiere without any problems also in my administrator account with terminal starting it with sudo works without problems).
Did someone had this problem before? And how do i fix the problem?
Thanks in advance, Levi.

I have run into the same problem. I am running a late 2008 MBP with 2 480GB OWC SSD's and 8GB of OWC RAM. I have 10.7.5 installed and am running in 64 bit mode. I get this pop-up when I try to open Premiere or Bridge:
Premiere Pro has encountered an error.
[/Volumes/BuildDisk/builds/Mulder64/shared/adobe/MediaCore/ASL/Foundation/Make/Mac/../../S rc/DirectoryRegistry.cpp-283]
I am the Admin on this computer. I don't know how to give myself more admin rights than I already have? Photoshop starts up without issue.
Any suggestions?
Thank you,
Scott

Premiere Pro CS5.5 has never started up... error message every time. Help please?

Hi...
I recently bought the Production Premium CS5.5 suite.
Most of the programs work. (I haven't tried ALL of them. But the main ones -- Photoshop CS5.1 and After Effects -- work flawlessly.)
But Premiere Pro CS5.5.0 doesn't open. Keeps giving me the good old error message: 'Adobe Premiere Pro CS5.5 has stopped working'. This is happening every time I try to open it. And it never gets past the opening screen. This is MIGHTY frustrating. And there seems to be no coherent advice on the matter anywhere on the Adobe Forums. Might just be that I haven't spotted it.
I'm running a Fujitsu Lifebook T901, using Win 7 64bit Version 6.1.7601 Service Pack 1 Build 7601
Processor Intel(R) Core(TM) i7-2620M CPU @ 2.70GHz, 2701 Mhz, 2 Core(s), 4 Logical Processor(s)
BIOS Version/Date FUJITSU // Phoenix Technologies Ltd. Version 1.04, 2011/02/17
8 gigs of RAM.
Please guys... what do I do?
Operating System: Windows 7
Printer model / driver version: Intel HD Graphics Family
Video display card / driver version: 8.15.10.2246
Has it ever worked? If so, what's changed? (provide comments in description field): No
Same results with different file?: Not Applicable
Same results with different computer?: Not Applicable
Recent System Hardware or Software change?: No

One problem appears to be that your T901 does not meet the minimum specification for Premiere CS5 - according to the Fujitsu specification sheet, its screen resolution is too low at 1280 x 800 - the minimum required is 1280 x 900.
See here:
http://globalsp.ts.fujitsu.com/dmsp/docs/ds-lifebook-t901.pdf
and here:
http://www.adobe.com/products/premiere/tech-specs.html

Adobe Premiere Pro CS5.5 Family Installation problem!

Exit Code: 6
-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 18 error(s), 32 warning(s)
WARNING: DW016: NOTE: Cannot set action to the payload {ED28819E-310F-4F17-925C-C69B0A1C1F7F} Suite Shared Configuration CS5.5 2.5.0.0 as it is already upgraded by the payload {152B1DA7-A342-4EAA-BD28-25DD7B74AB3C} Suite Shared Configuration CS5.5 2.5.0.0
WARNING: DW016: NOTE: Cannot set action to the payload {ED28819E-310F-4F17-925C-C69B0A1C1F7F} Suite Shared Configuration CS5.5 2.5.0.0 as it is already upgraded by the payload {152B1DA7-A342-4EAA-BD28-25DD7B74AB3C} Suite Shared Configuration CS5.5 2.5.0.0
WARNING: DW016: NOTE: Cannot set action to the payload {ED28819E-310F-4F17-925C-C69B0A1C1F7F} Suite Shared Configuration CS5.5 2.5.0.0 as it is already upgraded by the payload {152B1DA7-A342-4EAA-BD28-25DD7B74AB3C} Suite Shared Configuration CS5.5 2.5.0.0
WARNING: DW016: NOTE: Cannot set action to the payload {ED28819E-310F-4F17-925C-C69B0A1C1F7F} Suite Shared Configuration CS5.5 2.5.0.0 as it is already upgraded by the payload {152B1DA7-A342-4EAA-BD28-25DD7B74AB3C} Suite Shared Configuration CS5.5 2.5.0.0
WARNING: DW016: NOTE: Cannot set action to the payload {ED28819E-310F-4F17-925C-C69B0A1C1F7F} Suite Shared Configuration CS5.5 2.5.0.0 as it is already upgraded by the payload {152B1DA7-A342-4EAA-BD28-25DD7B74AB3C} Suite Shared Configuration CS5.5 2.5.0.0
WARNING: DW016: NOTE: Cannot set action to the payload {ED28819E-310F-4F17-925C-C69B0A1C1F7F} Suite Shared Configuration CS5.5 2.5.0.0 as it is already upgraded by the payload {152B1DA7-A342-4EAA-BD28-25DD7B74AB3C} Suite Shared Configuration CS5.5 2.5.0.0
WARNING: DW016: NOTE: Cannot set action to the payload {ED28819E-310F-4F17-925C-C69B0A1C1F7F} Suite Shared Configuration CS5.5 2.5.0.0 as it is already upgraded by the payload {152B1DA7-A342-4EAA-BD28-25DD7B74AB3C} Suite Shared Configuration CS5.5 2.5.0.0
WARNING: DW016: NOTE: Cannot set action to the payload {ED28819E-310F-4F17-925C-C69B0A1C1F7F} Suite Shared Configuration CS5.5 2.5.0.0 as it is already upgraded by the payload {152B1DA7-A342-4EAA-BD28-25DD7B74AB3C} Suite Shared Configuration CS5.5 2.5.0.0
WARNING: DW031: Payload:{2EBE92C3-F9D8-48B5-A32B-04FA5D1709FA} Adobe XMP Panels CS5 3.0.0.0 has been updated and has been selected for repair. The patch {42774483-D33C-46F7-8B20-FD0B1A3DAC25} Adobe XMP Panels CS5_3.1_AdobeXMPPanelsAll 3.1.0.0 will be uninstalled now.
WARNING: DW031: Payload:{3F023875-4A52-4605-9DB6-A88D4A813E8D} Camera Profiles Installer 6.0.0.0 has been updated and has been selected for repair. The patch {A189C479-C7CD-4E08-8CCF-D999B68C0C71} Camera Profiles Installer_6.3_AdobeCameraRawProfile6.0All 6.3.0.0 will be uninstalled now.
WARNING: DW034: Warning: {37AB3C65-E02C-4DCF-B0E0-4C2E253D8FA3} Photoshop Camera Raw 6.0.0.0 will not be repaired, due to updated patch of the payload and one of the top level payload is being installed.
WARNING: DW034: Warning: {4058E728-84D8-45CE-8E2D-5F35BD6659A1} Adobe Extension Manager CS5.5 5.5.0.0 will not be repaired, due to updated patch of the payload and one of the top level payload is being installed.
WARNING: DW034: Warning: {61A3D10A-AA4D-4E4C-B9DB-6A08D318EA41} Photoshop Camera Raw (64 bit) 6.0.0.0 will not be repaired, due to updated patch of the payload and one of the top level payload is being installed.
WARNING: DW031: Payload:{2EBE92C3-F9D8-48B5-A32B-04FA5D1709FA} Adobe XMP Panels CS5 3.0.0.0 has been updated and has been selected for repair. The patch {42774483-D33C-46F7-8B20-FD0B1A3DAC25} Adobe XMP Panels CS5_3.1_AdobeXMPPanelsAll 3.1.0.0 will be uninstalled now.
WARNING: DW031: Payload:{3F023875-4A52-4605-9DB6-A88D4A813E8D} Camera Profiles Installer 6.0.0.0 has been updated and has been selected for repair. The patch {A189C479-C7CD-4E08-8CCF-D999B68C0C71} Camera Profiles Installer_6.3_AdobeCameraRawProfile6.0All 6.3.0.0 will be uninstalled now.
----------- Payload: {BD0D6363-E961-410F-8BF4-ECD8795F3923} AdobeCMaps CS5 3.0.0.0 -----------
WARNING: DW034: Warning: {37AB3C65-E02C-4DCF-B0E0-4C2E253D8FA3} Photoshop Camera Raw 6.0.0.0 will not be repaired, due to updated patch of the payload and one of the top level payload is being installed.
WARNING: DW034: Warning: {4058E728-84D8-45CE-8E2D-5F35BD6659A1} Adobe Extension Manager CS5.5 5.5.0.0 will not be repaired, due to updated patch of the payload and one of the top level payload is being installed.
----------- Payload: {CE75F5DB-8CA3-4E84-A30E-AF9160006105} Adobe Player for Embedding x64 3.1 3.101.0.0 -----------
WARNING: DF054: Unable to read Adobe file version for file path 'C:\Program Files\Common Files\Adobe\APE\3.101\NPSWF32.dll'(Seq 6)
ERROR: Error code: 1(Seq 6)
----------- Payload: {7F9C94CD-0BAC-4F8F-8990-6A5886F4D550} Required Common Fonts Installation x64 1.0.0.0 -----------
ERROR: DF040: Failed to add Font 'C:\Windows\Fonts\KozGoPro-Bold.otf'. Error: 2(Seq 14)
ERROR: DW063: Command ARKFontCommand failed.(Seq 14)
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW034: Warning: {61A3D10A-AA4D-4E4C-B9DB-6A08D318EA41} Photoshop Camera Raw (64 bit) 6.0.0.0 will not be repaired, due to updated patch of the payload and one of the top level payload is being installed.
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
----------- Payload: {0497EAED-70DA-4BBE-BEB3-AF77FD8788EA} Adobe Premiere Pro CS5.5 Family 5.5.0.0 -----------
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
ERROR: DW050: The following payload errors were found during install:
ERROR: DW050: - Adobe Premiere Pro CS5.5 Support: Install failed
ERROR: DW050: - Recommended Common Fonts Installation x64: Install failed
ERROR: DW050: - CSXS Story Extension: Install failed
ERROR: DW050: - Adobe Device Central CS5.5: Install failed
ERROR: DW050: - Required Common Fonts Installation x64: Install failed
ERROR: DW050: - Adobe Story: Install failed
ERROR: DW050: - AdobeCMaps x64 CS5: Install failed
ERROR: DW050: - Adobe CSXS Extensions CS5.5: Install failed
ERROR: DW050: - Adobe ReviewPanel CS5.5: Install failed
ERROR: DW050: - AmericanEnglishSpeechAnalysisModels: Install failed
ERROR: DW050: - Adobe Premiere Pro CS5.5: Failed due to Language Pack installation failure
ERROR: DW050: - SiteCatalyst NetAverages CS5.5: Install failed
ERROR: DW050: - Adobe Bridge CS5.1: Install failed
ERROR: DW050: - Adobe Premiere Pro CS5.5_AdobePremierePro5.5en_USLanguagePack: Install failed
any1 got any idea what is causing that!? I also tried to install creative suite cs5.5 but i got same errors... i'm trying to install trial version
I'm on windows 7 ultimate sp1 x64

I found a couple errors in your install log.
First you had error DW063 which as you saw refers you to Install log error "Error committing command" | Creative Suite 5, CS5.5. You mentioned the document said to reinstall. If you review the solution it is suggesting there may be a conflict with a previous version being installed. Do you have any previous versions of the Creative Suite installed? If so the document is suggesting you remove those.
The second error is DF037 which points us to document Install log "Exit 6" or "Exit 7" read, write system file errors | Creative Suite 5, CS5.5. This document is basically stating you have permission issues under your current user account and the installer is having problems writing files to your hard drive.
If you would like you are welcome to look at the log files as well. I would recommend you review the following documents for information about reviewing the installation logs:
Troubleshoot CS5 and CS5.5 installation with install logs
Installation, launch log errors | Creative Suite 5, CS5.5
Please feel free to respond back to this thread if you have any questions about the solutions offered within these documents.

Premiere Pro CS5.5 Batch Capture Problems

Hi,
I'm sorry for the repost, but the older questions I can find on this topic won't allow me to reply and they were never answered (last post several months ago).
I'm having the batch capture problem with Premiere Pro CS5.5. Capture with device control works great when single capturing. When I log clips and attempt to batch capture, though, I get the "capture failed: device not found" error in my capture log. I have checked through the FAQ and the complete premiere manual on batch capturing. I've set my device (still using a Canon XL1) and even checked the video size...it matches that of my project (someone on another forum mentioned that this could be an issue). I have had no luck.
Could anyone tell me if this issue has been resolved, or redirect me to a resolution?
Thanks in advance for any help!!
Steve

I have encountered this problem if the current tape position is beyond the last recorded point when you start the batch capture or if any "OUT" points are beyond the last recorded position or if the capture spans any unrecorded portions of the tape. I always thought it was my camera but maybe it is a PPro issue.

Problem with Premiere Pro CS5.5

I have Premiere Pro CS5.5. It worked fine on my old Macbook Pro, but I now have a retina MBP running OS 10.10.2 and when I try to open Premiere I get a message saying I need to install a "legacy Java SE6 runtime" - and when I follow the link to the download, I get a warning from Apple that that is an older version of Java, which has now been superseded. Anyone else met this problem? Any advice on how to get my PP CS5.5 working again?

Hi Alan,
Premiere Pro CS 5.5 is not tested on Yosemite. In my opinion you should not work with CS 5.5 on Yosemite. It might not be a smooth experience.
Thanks,
Rameez

Exsternal harddrive drops out, when using adobe premiere pro cs5. Cant load projects. any one had this problem or the answer to it?

I have two WD external hard drives that i keep all my video files, music and adobe premiere pro cs5 projects on. Up until 2 days ago they were working perfect, now they drop out when i try and load my projects from them, or watch a movie from them. tried restoring from two weeks ago and nothing changed. I get that error msg when i try and load something. The error msg is the one that comes up when you disconnect a usb drive without ejecting it correct. I don't think its the drives as i only use one most the time, and the other just sits there not connected, but that are now having the same issues. Help me plaza

yea i am using the right sequence
here are 4 screen shots of 2 different things i was editing, both used to record my xbox 360 with Hauppauge, Seems adobe is the only program playing the video file with the audio out of sync/mixed up
[URL=http://imageshack.us/photo/my-images/803/screenshotlrh.png/][IMG]http://img803.imageshack.us/img803/1669/screenshotlrh.png[/IMG][/URL]
[URL=http://imageshack.us/photo/my-images/826/screenshot2yv.png/][IMG]http://img826.imageshack.us/img826/3012/screenshot2yv.png[/IMG][/URL]
[URL=http://imageshack.us/photo/my-images/841/screenshot3aa.png/][IMG]http://img841.imageshack.us/img841/7042/screenshot3aa.png[/IMG][/URL]
[URL=http://imageshack.us/photo/my-images/5/screenshot4on.png/][IMG]http://img5.imageshack.us/img5/6096/screenshot4on.png[/IMG][/URL]
The Yellow Devil May Cry video is the video with the audio problem,
The metal gear rising video is red because of the pic above it, and the sound works ok on that, infact that video is finished and uploaded to youtube now.

Just installed Premiere Pro CS5, impossible to run, error code: 1

Hello. Just installed Premiere Pro CS5 for the first time, but can't run it. I get the following error code:
Uninstall and reinstall the product.
If the problem persists, contact Adobe Technical Support for assistance in specifying the error code that appears at the bottom of this screen.
Error: 1.
http://www.adobe.com/fr/support
(http://puu.sh/2jN4T/6164d5b656)
Using Windows 8.
Thanks for any input!

Here are the logs: http://pastebin.com/6ay4akNN
-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 3 error(s), 2 warning(s)
----------- Payload: {CFA46C39-C539-4BE9-9364-495003C714AD} Adobe SwitchBoard 2.0 2.0.0.0 -----------
WARNING: DF029: ARKServiceControl::StartService: Service not started/stopped SwitchBoard. Current State: 0 Exit Code: 0 Service Specific Exit Code: 0(Seq 1)
----------- Payload: {63594DD4-0241-422A-93A5-B6530040E1C7} Required Common Fonts Installation x64 2.0.0.0 -----------
WARNING: DF054: Unable to read Adobe file version for file path 'C:\Windows\Fonts\MyriadPro-Regular.otf'(Seq 50)
ERROR: DF012: Unable to find file(Seq 50)
ERROR: DF023: Unable to delete backup file at "C:\adobeTemp\backup\adobetmp012031737" Error 5 Accès refusé.(Seq 50)
ERROR: DW063: Error committing command ARKDeleteFileCommand(Seq 50)
Please search the above error/warning string(s) to find when the error occurred.
These errors resulted in installer Exit Code mentioned below.
[ 5968] Sat Mar 23 18:45:15 2013 INFO
Exit Code: 0 - No error.
Please see specific errors and warnings for troubleshooting. For example, ERROR: DF012, DF023 ... WARNING: DF029, DF054 ...
*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
END - Installer Session
*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*

Problem exporting Premiere Pro CS5.5 projects with still photos and h264 video

I'm a longtime Final Cut Pro user and evaluating Premiere Pro for my workplace before making the switch. I have been running into several problems when I try to export raw h264 video from a Canon 5D combined with still images on a Macbook Pro. Either I receive an error in Premiere Pro saying, "Error compiling movie. Unknown error." or Adobe Media Encoder appears to continue exporting (the time elapsed bar continues to move) even though the time remaining stays frozen once it hits a photo it doesn't like. It's not always the same photo.
I've spent several days trying to troubleshoot the issue, including batch resizing all photos to 1920 wide (to match the video settings), and it hasn't work. The sequence is currently set to render in ProRes 422. I've also tried HDV 1080p30 and MPEG-4. I cannot find any consistency with the errors. Occasionally an export will work, but every couple still photos will look like green static. I've also tried batch converting the photos in Photoshop to PNG and GIF without any luck. I'd include my default export settings but I've pretty much tried it all. I'm just trying to figure out what's causing the error since the message is very vague.
Couple other notes:
There's plenty hard drive space available for export
I can export the DSLR video (h264, 1080p30) without still photos no problem
I can edit the same still photos and video in Final Cut with no problem
I have the same problem with auto-save on and off
I tried re-installing production premium, deleting the preference files and cleaning the media cache - no luck. I also tried exporting under a different user account and it wouldn't work.
This is driving absolutely crazy. I'm affraid to use PP on deadline because I don't see any issues until it's time to export. Any ideas would be greatly appreciated. Thanks!
- McKenna

Thanks Todd. Your questions were actually very helpful. I'm using a Macbook Pro with an Intel Core i7 processor and NVIDIA GeForce GT 330M graphics card. I'm running OS 10.6.8 and have the latest updates installed.
When I disabled the GPU acceleration, I was able to render and export without a problem. The problem only occured when using the GPU acceleration and mixing h264 with still photos. It also affected both rendered previews and the final export. I'm assuming its a support issue with the graphics cards, but it would be great if you had any other ideas. I appreciate your help.

While importing clip getting error "The file contains too many audio channels" in premiere pro cs5

Hey,
I am using video clips from sony digital hi8 camera and trying to import video clips (.mov) 720*480 fps 29.97 .But unable to get into premiere pro cs5.System configuration:
MAC 10.6.4
2.66ghz intel core i7
4gb ram
nvidia geforce gt 330 mn.
Error :
Actually ,i have checked the inspector panel and i found same infomation in
in this panel for both clips .please check these clips screen shoots seprately .
Actually i have a long video clip and i have scatterred this clip into 6 diffrent portions
where i am not able to import the last video clip.It is giving me same error "file contain too many audio channels"".
Regards
Manoj

I too am getting this error in Premiere CS5. I was digitizing a Broadcast VHS and since I did not have a breakout box, I hooked it up to a Sony DV deck so I could connect via firewire and capture inside Premiere. I was able to capture and import 1 of the 3 clips and it did have 4 audio channels attached to it. However, upon closer inspection only 2 channels had a waveform. I captured the other 2 clips the same way, but this time, Premiere give the error "The file contains too many audio channels."
Any ideas?

Premiere Pro CS5.5 Playback problem (when mtulti tasking) (Mac)

Hi,
I have this very weird problem with preimiere pro CS5.5. I've only experienced this today and I've already restarted my mac a number of times and the problem still persists.
Basically, I start up premiere then work on a project, I can do playback no problem, I scrub through the timeline there is audio working, I press the spacebar, the clips play no problems
HOWEVER as soon as I switch (cmd-tab) to let's say Firefox or just even leave premiere for another window. Playback stops working, pressing spacebar won't do anything also even clicking the play button on premiere won't work. I would need to start premiere all over again. The program doesn't hang but te playback just stops working, when I scrub through the timeline, the video moves but there is no audio.
I hope someone can shed light over my problem thanks.
I have never encountered this problem for over a year ever since working on premiere pro CS5/ CS5.5
I'm on a iMac 21.5 inch late 2010.

I just had a similar issue (Mac OS 10.7.3) Premiere Pro CS 5.5.2 was getting very unstable, seemed like it was very sluggish. When I switched to another app, then back to Premiere, pressing Play or spacebar didn't do anything. However if I waited a long time, like a minute, it came back to live. I'm not sure what is going on with my Premiere Pro these days, but it seems like it's gettings slower for me. One thing I do is to use Cocktail to clean the system caches, the reboot, and it seems this temporarily helps Premiere Pro, but after a time it gets boggy again.
Any advice on what to 'clear' to get PPro in an optimized state? I have a relatively older Mac Pro, 8 core but with 24GB of ram and nVidia 4000. It might be my imagination but it seemed 5.0 and 10.6 was faster and more stable than this, but who knows. Any advice is appreciated.

Runtime error problem - Premiere Pro CS5

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