Runtime error - PS Elements 10

Question

I continue to get the runtime error when I launch the elements editor. I've opened 3-4 cases talking with PS Elements support. So much so that I've learned how to fix the problem without support. Not sure if how I resolve the problem is universal for other PS Elements users but I do know support knows about this issue.
If/when u get the runtime error you have to first rename the MediaDatabase.db3 file if you had an earlier version of Elements. Replace .db3 with "old" This corrects the problem - but if you get another 'runtime error' u have to go into Adobe from Program Data (rt. click on the Start and open Windows Explorer-> go to C drive->Program Data->Adobe->Photoshop Elements->10.0 or the version u own->Locale->en_us->MediaDatabase) and delete the generated Mediadatabase.db3 file. Why this happens I don't know. But I certinaly hope Adobe finds a fix for this!

Answer 1

  Does this error occur when using the effects panel or more generally. If more generally, as well as renaming the media database it often helps to re-set the preferences. The editor prefs often get corrupted. You may need to rebuild the editor preferences to resolve any conflicts.
Hold down the Ctrl+Shift+Alt keys and simultaneously click on the Edit button on the welcome screen. Release the three keys and look behind the welcome screen by closing it. Or hold down the keys whilst double clicking on PhotoshopElementsEditor.exe
You should see a pop up box with the words: Delete Adobe Photoshop Elements Settings File?
Click on Yes
Close down Elements and re-open it in the normal way - then wait whilst it rebuilds the preferences.