Runtime error trying to 'check for updates'

currently using itunes 7.2.0.35 ... trying to upgrade to 7.3
here's the entire error:
microsoft visual c++ runtime library
runtime error!
program: c:\program files\itunes\itunes.exe
this application has requested the runtime to terminate in an unusual way. please contact the application's support team for more information
..

I've been having too many crashes with Safari anyway so it needed to go. It's a shame, I like it. I'll give Apple more time to work out the bugs. I've submitted a few problems myself so I've done my part Errors pulling up some secure Web sites, locking up when playing certain videos (even from the apple site), some random crashes, etc... I'll try Safari again later.

Similar Messages

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    anyone else getting a timed out error message when trying to check for updates via the app store software on a desktop?

    Hi, couple of things to try...
    Anonymous
    Post subject: NSURLErrorDomain error -1100 in OS X 10.8
    If you check for software updates using the App Store in OS X 10.8 and get "NSURLErrorDomain error -1100" the problem may be with your Software Update preferences. This is particularly likely if you were using a custom Apple Software Update server. To solve the problem, quit the App Store, move the following two files (if present) to the trash, restart, and only then rerun App Store updates:
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    http://x704.net/bbs/viewtopic.php?f=12&t=6130
    I was recently trying to upgrade to mountain lion through the app store.  I have unreliable Internet from a cable company whom I will not name, but we all know who they are.  My Internet dropped while downloading the upgrade.  Once I went through the notorious unplug the modem/router and plugged it back in to gain Internet connectivity again, I could not resume. No matter what I did, the app store kept displaying "an error occurred." I am hoping that those with the same issue read this first to save them hours of skimming through the Internet to find a solution.  Here are the steps to take:
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  • "software update"  "An error occurred while checking for updates"

    When I click on "Software Update", an error results, "An error occurred while checking for updates".  It is definitely connected to the internet.  I was gifted a G5 and I installed a new hard drive and loaded the OS, OS X 10.3.5.  That version of Safari does not display pages correctly.  E.g., support.apple.com/downloads just clocks on the righthand side of the page.
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    Thanks,  I upgraded with your info.
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  • Script Error message when checking for updates....

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    parkerpress wrote:
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    Same problem here. After upgrading to iOS 4.2.1 a couple of weeks ago I'm getting the same error as the OP in the first post. I've never activated the 3G service.
    I tried turning the cellular service on and checking for updates, pulled and replaced the SIM card, rebooted, nothing helps. I'm still getting the error when I click on the "Check for Update" button in iTunes (v10.1) when my iPad 64GB 3G is connected to my iMac. Any help would be appreciated. TIA.

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  • HT1338 when I click on software update it says ''An error occurred while checking for updates.'' Why does it say that?

    So I bought a Powerbook G4 from a pawn shop and yes, I did check to see if it was still good. everything works fine but I need an update because I have OS X 10.3. So I connect to the internet and then I click on ''Software Update'' and I wait. But then a message opens saying ''An error occurred while checking for updates'' And I don't know why. HELP!!!

    Something temporarily wrong with your internet connection?
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    Have the iPhone on the charger cable too.
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  • HT4623 I Can't able to download IOS 7. I n my software update it is giving an error " Unable to check for updates. An error occured while checking for software update". What can be done for this error?

    I Can't able to download IOS 7. I n my software update it is giving an error " Unable to check for updates. An error occured while checking for software update". What can be done for this error?

    Me too having the same thing what's the solution for this how can I update

  • Getting an error when trying to check for update for my iPad

    On the iPad itself, there is no option such as 'update' in the general tab under settings. So I connected the iPad to my computer and on iTunes, whenever I click for 'Check for Update' I get an error message that says:
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    My network is absolutely fine and I have been trying since almost 2 days now.

    If you would like help from these user forums then saying what the error message was would be useful.

  • HT1338 get this response when trying to check for updates  The operation couldn't be completed. (NSURLErrorDomain error -1100.)

    The operation couldn’t be completed. (NSURLErrorDomain error -1100.)

    There are many people suffering from this problem right now (including me). It appears to be a server issue. Just wait and try checking for updates again tomorrow.
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    Note that if you are trying to download iTunes 10.7, that can be found here:
    http://support.apple.com/kb/DL1576
    Also, note that there is no reason to be anxious to get it, as the only thing added in iTunes 10.7 is compatibility with iOS 6, which will not be available until the 19th, and the new iPhone, which will not be available until later as well. The new iTunes that was announced is iTunes 11, which is also not yet available.

  • Error 80072EE6 when checking for updates

    Hi, I have a Windows Server 2008 R2 box that shows an error when Checking for updates.
    When I go to Windows update and push "Check for updates" I get a message saying:
    Error(s) found: Code 80072EE6
    I checked that download.windowsuodate.com is reachable
    Any ideas?

    I tried installing MSXML 4.0 SP1 on the machine. But it didn't solve the issue.
    Below you can find the log from today after I checked for update? I did a check for updates at 13:39. Below that I added a few other log lines before that as well.
    2010-04-20 13:39:54:374 932 1304 AU Triggering AU detection through DetectNow API
    2010-04-20 13:39:54:374 932 1304 AU Triggering Online detection (interactive)
    2010-04-20 13:39:54:374 932 9ec AU #############
    2010-04-20 13:39:54:374 932 9ec AU ## START ## AU: Search for updates
    2010-04-20 13:39:54:374 932 9ec AU #########
    2010-04-20 13:39:54:374 932 9ec AU <<## SUBMITTED ## AU: Search for updates [CallId = {859EE30D-0304-4464-AE74-DE01E5B0F36C}]
    2010-04-20 13:39:54:374 932 1320 Agent *************
    2010-04-20 13:39:54:374 932 1320 Agent ** START ** Agent: Finding updates [CallerId = AutomaticUpdates]
    2010-04-20 13:39:54:374 932 1320 Agent *********
    2010-04-20 13:39:54:374 932 1320 Agent * Online = Yes; Ignore download priority = No
    2010-04-20 13:39:54:374 932 1320 Agent * Criteria = "IsInstalled=0 and DeploymentAction='Installation' or IsPresent=1 and DeploymentAction='Uninstallation' or IsInstalled=1 and DeploymentAction='Installation' and RebootRequired=1 or IsInstalled=0 and DeploymentAction='Uninstallation' and RebootRequired=1"
    2010-04-20 13:39:54:374 932 1320 Agent * ServiceID = {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7} Managed
    2010-04-20 13:39:54:374 932 1320 Agent * Search Scope = {Machine}
    2010-04-20 13:39:54:374 932 1320 Setup Checking for agent SelfUpdate
    2010-04-20 13:39:54:374 932 1320 Setup Client version: Core: 7.3.7600.16385 Aux: 7.3.7600.16385
    2010-04-20 13:39:54:374 932 1320 Misc Validating signature for C:\Windows\SoftwareDistribution\SelfUpdate\wuident.cab:
    2010-04-20 13:39:54:389 932 1320 Misc Microsoft signed: Yes
    2010-04-20 13:39:54:389 932 1320 Misc WARNING: WinHttp: WinHttpCrackUrl failed. error 0x80072ee6
    2010-04-20 13:39:54:389 932 1320 Misc WARNING: WinHttp: Initialize failed with 0x80072ee6
    2010-04-20 13:39:54:389 932 1320 Misc WARNING: WinHttp: WinHttpCrackUrl failed. error 0x80072ee6
    2010-04-20 13:39:54:389 932 1320 Misc WARNING: WinHttp: Initialize failed with 0x80072ee6
    2010-04-20 13:39:54:389 932 1320 Misc WARNING: WinHttp: WinHttpCrackUrl failed. error 0x80072ee6
    2010-04-20 13:39:54:389 932 1320 Misc WARNING: WinHttp: Initialize failed with 0x80072ee6
    2010-04-20 13:39:54:389 932 1320 Misc WARNING: WinHttp: WinHttpCrackUrl failed. error 0x80072ee6
    2010-04-20 13:39:54:389 932 1320 Misc WARNING: WinHttp: Initialize failed with 0x80072ee6
    2010-04-20 13:39:54:389 932 1320 Misc WARNING: DownloadFileInternal failed for AGR-SRV-WSUS/selfupdate/wuident.cab: error 0x80072ee6
    2010-04-20 13:39:54:389 932 1320 Setup WARNING: SelfUpdate check failed to download package information, error = 0x80072EE6
    2010-04-20 13:39:54:389 932 1320 Setup FATAL: SelfUpdate check failed, err = 0x80072EE6
    2010-04-20 13:39:54:389 932 1320 Agent * WARNING: Skipping scan, self-update check returned 0x80072EE6
    2010-04-20 13:39:54:389 932 1320 Agent * WARNING: Exit code = 0x80072EE6
    2010-04-20 13:39:54:389 932 1320 Agent *********
    2010-04-20 13:39:54:389 932 1320 Agent ** END ** Agent: Finding updates [CallerId = AutomaticUpdates]
    2010-04-20 13:39:54:389 932 1320 Agent *************
    2010-04-20 13:39:54:389 932 1320 Agent WARNING: WU client failed Searching for update with error 0x80072ee6
    2010-04-20 13:39:54:389 932 860 AU >>## RESUMED ## AU: Search for updates [CallId = {859EE30D-0304-4464-AE74-DE01E5B0F36C}]
    2010-04-20 13:39:54:389 932 860 AU # WARNING: Search callback failed, result = 0x80072EE6
    2010-04-20 13:39:54:389 932 860 AU # WARNING: Failed to find updates with error code 80072EE6
    2010-04-20 13:39:54:389 932 860 AU #########
    2010-04-20 13:39:54:389 932 860 AU ## END ## AU: Search for updates [CallId = {859EE30D-0304-4464-AE74-DE01E5B0F36C}]
    2010-04-20 13:39:54:389 932 860 AU #############
    2010-04-20 13:39:54:389 932 860 AU Successfully wrote event for AU health state:0
    2010-04-20 13:39:54:389 932 860 AU AU setting next detection timeout to 2010-04-20 16:39:54
    2010-04-20 13:39:54:389 932 860 AU Successfully wrote event for AU health state:0
    2010-04-20 13:39:54:389 932 860 AU Successfully wrote event for AU health state:0
    2010-04-20 13:39:59:397 932 1320 Report REPORT EVENT: {741C8C46-3179-401C-A2F1-1697349B6F0E} 2010-04-20 13:39:54:389+0200 1 148 101 {D67661EB-2423-451D-BF5D-13199E37DF28} 1 80072ee6 SelfUpdate Failure Software Synchronization Windows Update Client failed to detect with error 0x80072ee6.
    2010-04-20 13:39:59:397 932 1320 Report CWERReporter::HandleEvents - WER report upload completed with status 0x8
    2010-04-20 13:39:59:397 932 1320 Report WER Report sent: 7.3.7600.16385 0x80072ee6 D67661EB-2423-451D-BF5D-13199E37DF28 Scan 101 Managed
    2010-04-20 13:39:59:397 932 1320 Report CWERReporter finishing event handling. (00000000)
    Part of the log before that:
    2010-04-20 12:41:32:654 932 590 PT WARNING: PTError: 0x80072ee6
    2010-04-20 12:41:32:654 932 590 PT WARNING: Initialization failed for Protocol Talker Context: 0x80072ee6
    2010-04-20 12:41:32:654 932 590 Report WARNING: Reporter failed to upload events with hr = 80072ee6.
    2010-04-20 12:47:35:027 932 9ec AU #############
    2010-04-20 12:47:35:027 932 9ec AU ## START ## AU: Search for updates
    2010-04-20 12:47:35:027 932 9ec AU #########
    2010-04-20 12:47:35:027 932 9ec AU <<## SUBMITTED ## AU: Search for updates [CallId = {EC4FD2F6-5BB1-440D-84A9-FB1574352B9F}]
    2010-04-20 12:47:35:027 932 590 Agent *************
    2010-04-20 12:47:35:027 932 590 Agent ** START ** Agent: Finding updates [CallerId = AutomaticUpdates]
    2010-04-20 12:47:35:027 932 590 Agent *********
    2010-04-20 12:47:35:027 932 590 Agent * Online = Yes; Ignore download priority = No
    2010-04-20 12:47:35:027 932 590 Agent * Criteria = "IsInstalled=0 and DeploymentAction='Installation' or IsPresent=1 and DeploymentAction='Uninstallation' or IsInstalled=1 and DeploymentAction='Installation' and RebootRequired=1 or IsInstalled=0 and DeploymentAction='Uninstallation' and RebootRequired=1"
    2010-04-20 12:47:35:027 932 590 Agent * ServiceID = {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7} Managed
    2010-04-20 12:47:35:027 932 590 Agent * Search Scope = {Machine}
    2010-04-20 12:47:35:027 932 590 Setup Checking for agent SelfUpdate
    2010-04-20 12:47:35:043 932 590 Setup Client version: Core: 7.3.7600.16385 Aux: 7.3.7600.16385
    2010-04-20 12:47:35:043 932 590 Misc Validating signature for C:\Windows\SoftwareDistribution\SelfUpdate\wuident.cab:
    2010-04-20 12:47:35:059 932 590 Misc Microsoft signed: Yes
    2010-04-20 12:47:35:059 932 590 Misc WARNING: WinHttp: WinHttpCrackUrl failed. error 0x80072ee6
    2010-04-20 12:47:35:059 932 590 Misc WARNING: WinHttp: Initialize failed with 0x80072ee6
    2010-04-20 12:47:35:059 932 590 Misc WARNING: WinHttp: WinHttpCrackUrl failed. error 0x80072ee6
    2010-04-20 12:47:35:059 932 590 Misc WARNING: WinHttp: Initialize failed with 0x80072ee6
    2010-04-20 12:47:35:059 932 590 Misc WARNING: WinHttp: WinHttpCrackUrl failed. error 0x80072ee6
    2010-04-20 12:47:35:059 932 590 Misc WARNING: WinHttp: Initialize failed with 0x80072ee6
    2010-04-20 12:47:35:059 932 590 Misc WARNING: WinHttp: WinHttpCrackUrl failed. error 0x80072ee6
    2010-04-20 12:47:35:059 932 590 Misc WARNING: WinHttp: Initialize failed with 0x80072ee6
    2010-04-20 12:47:35:059 932 590 Misc WARNING: DownloadFileInternal failed for AGR-SRV-WSUS/selfupdate/wuident.cab: error 0x80072ee6
    2010-04-20 12:47:35:059 932 590 Setup WARNING: SelfUpdate check failed to download package information, error = 0x80072EE6
    2010-04-20 12:47:35:059 932 590 Setup FATAL: SelfUpdate check failed, err = 0x80072EE6
    2010-04-20 12:47:35:059 932 590 Agent * WARNING: Skipping scan, self-update check returned 0x80072EE6
    2010-04-20 12:47:35:074 932 590 Agent * WARNING: Exit code = 0x80072EE6
    2010-04-20 12:47:35:074 932 590 Agent *********
    2010-04-20 12:47:35:074 932 590 Agent ** END ** Agent: Finding updates [CallerId = AutomaticUpdates]
    2010-04-20 12:47:35:074 932 590 Agent *************
    2010-04-20 12:47:35:074 932 590 Agent WARNING: WU client failed Searching for update with error 0x80072ee6
    2010-04-20 12:47:35:074 932 13e8 AU >>## RESUMED ## AU: Search for updates [CallId = {EC4FD2F6-5BB1-440D-84A9-FB1574352B9F}]
    2010-04-20 12:47:35:074 932 13e8 AU # WARNING: Search callback failed, result = 0x80072EE6
    2010-04-20 12:47:35:074 932 13e8 AU # WARNING: Failed to find updates with error code 80072EE6
    2010-04-20 12:47:35:074 932 13e8 AU #########
    2010-04-20 12:47:35:074 932 13e8 AU ## END ## AU: Search for updates [CallId = {EC4FD2F6-5BB1-440D-84A9-FB1574352B9F}]
    2010-04-20 12:47:35:074 932 13e8 AU #############
    2010-04-20 12:47:35:074 932 13e8 AU Successfully wrote event for AU health state:0
    2010-04-20 12:47:35:074 932 13e8 AU AU setting next detection timeout to 2010-04-20 15:47:35
    2010-04-20 12:47:35:074 932 13e8 AU Successfully wrote event for AU health state:0
    2010-04-20 12:47:35:074 932 13e8 AU Successfully wrote event for AU health state:0
    2010-04-20 12:47:40:066 932 590 Report REPORT EVENT: {B7F9094C-3FE2-4629-9B1A-1E4DB1DB51F3} 2010-04-20 12:47:35:059+0200 1 148 101 {D67661EB-2423-451D-BF5D-13199E37DF28} 1 80072ee6 SelfUpdate Failure Software Synchronization Windows Update Client failed to detect with error 0x80072ee6.
    2010-04-20 12:47:40:129 932 590 Report CWERReporter::HandleEvents - WER report upload completed with status 0x8
    2010-04-20 12:47:40:129 932 590 Report WER Report sent: 7.3.7600.16385 0x80072ee6 D67661EB-2423-451D-BF5D-13199E37DF28 Scan 101 Managed
    2010-04-20 12:47:40:129 932 590 Report CWERReporter finishing event handling. (00000000)
    2010-04-20 12:56:45:669 932 590 PT WARNING: PTError: 0x80072ee6
    2010-04-20 12:56:45:669 932 590 PT WARNING: Initialization failed for Protocol Talker Context: 0x80072ee6
    2010-04-20 12:56:45:669 932 590 Report WARNING: Reporter failed to upload events with hr = 80072ee6.
    2010-04-20 13:08:56:682 932 590 PT WARNING: PTError: 0x80072ee6
    2010-04-20 13:08:56:682 932 590 PT WARNING: Initialization failed for Protocol Talker Context: 0x80072ee6
    2010-04-20 13:08:56:682 932 590 Report WARNING: Reporter failed to upload events with hr = 80072ee6.
    2010-04-20 13:08:56:682 932 590 Report WARNING: Discarding a batch of 1 events because they have expired.
    2010-04-20 13:08:56:698 932 590 PT WARNING: PTError: 0x80072ee6
    2010-04-20 13:08:56:698 932 590 PT WARNING: Initialization failed for Protocol Talker Context: 0x80072ee6
    2010-04-20 13:08:56:698 932 590 Report WARNING: Reporter failed to upload events with hr = 80072ee6.
    2010-04-20 13:23:17:734 932 590 PT WARNING: PTError: 0x80072ee6
    2010-04-20 13:23:17:734 932 590 PT WARNING: Initialization failed for Protocol Talker Context: 0x80072ee6
    2010-04-20 13:23:17:734 932 590 Report WARNING: Reporter failed to upload events with hr = 80072ee6.
    Is this what you meant?

  • Error message upon Check for Updates

    When I checked for updates on Itunes it came up as up to date with version 8.0.2 but then a window with "The Ipod software server could not be contacted. An unknown error occurred (1453)."
    Anyone know what it means? I have a 80gig Ipod Classic and I am trying find out if the firmware is up to date.

    Hiya,
    an ipod CAN get corrupt just like any other harddrive disk (HDD). In essence, the ipod is a beautifully presented external HDD. Now, also, ipod is in essence comparable to a CD-RW (you can write, read and rewrite). The actual modifyable software, like games, mp3's and movies are on your mac / itunes.
    So never bother with trying to "back up" your ipod (as this is not easily completely done) but instead ensure diligent backup of itunes.
    You can do that to disk periodically via itunes, time machine or "backup".
    As your ipod has been restored already, the above is for future reference.
    All you can do is, (and that what I would do), let itunes do the "dirty" work;
    maybe refuse the firmware update 1.1.2 if offered. Mine runs perfectly after restoring to factory settings and running firmware 1.1.1.
    A great movie guide to syncing here: http://www.expertvillage.com/video/27946_itunes-store-ipod.htm
    Good luck.

  • I get the following message, when trying to check for updates on itunes:-  "The iTunes update server could not be contacted. Please check your internet connection or try again later".

    I get the following message when I go to "check for updates" on iTunes (I have XP on windows). Error message: "The iTunes update server could not be contacted. Please check your internet connection or try again later".
    My firewall (both anti virus firewall and windows firewall, are set up to allow itunes programme to work) - I also have set both internet explorer and chrome to allow
    apple website as an exception.
    However, I still get the same error message... can anyone help?
    Thanks

    Try updating your iTunes using an iTunesSetup.exe (or iTunes64Setup.exe) installer file downloaded from the Apple website:
    http://www.apple.com/itunes/download/

  • Error recieved running check for updates

    running Version 2.1.1.64
    when I check for updates I recieve this error:
    ava.io.IOException: Server returned HTTP response code: 503 for URL: http://www.w3c.org/TR/1999/REC-html401-19991224/loose.dtd
         at sun.net.www.protocol.http.HttpURLConnection.getInputStream(HttpURLConnection.java:1290)
         at java.net.URL.openStream(URL.java:1009)
         at oracle.xml.parser.v2.XMLReader.openURL(XMLReader.java:2639)
         at oracle.xml.parser.v2.XMLReader.pushXMLReader(XMLReader.java:301)
         at oracle.xml.parser.v2.NonValidatingParser.pushExternalDTD(NonValidatingParser.java:607)
         at oracle.xml.parser.v2.NonValidatingParser.parseDoctypeDecl(NonValidatingParser.java:523)
         at oracle.xml.parser.v2.NonValidatingParser.parseProlog(NonValidatingParser.java:355)
         at oracle.xml.parser.v2.NonValidatingParser.parseDocument(NonValidatingParser.java:313)
         at oracle.xml.parser.v2.XMLParser.parse(XMLParser.java:225)
         at oracle.javatools.xml.esax.spi.ExtensibleSAXParser.parse(ExtensibleSAXParser.java:65)
         at oracle.ideimpl.webupdate.parser.MasterListParser.parse(MasterListParser.java:47)
         at oracle.ideimpl.webupdate.CheckMasterListRunnable.run(CheckMasterListRunnable.java:148)
         at java.lang.Thread.run(Thread.java:619)

    Hitting that URL in a browser gives:
    "Forbidden due to abuse
    We are most interested in finding the source of this particular abuse. Please contact us if you have any details as to the client software running (browser, web crawler, other), what it was requesting, who your provider is or are willing for us to follow up with you and try to get details."

  • Error when using Check For Updates

    When I try to get updates using Help->Check For Updates I got following error:
    java.io.IOException: Server returned HTTP response code: 503 for URL: http://www.w3.org/TR/html4/loose.dtd
         at sun.net.www.protocol.http.HttpURLConnection.getInputStream(HttpURLConnection.java:1313)
         at java.net.URL.openStream(URL.java:1010)
         at oracle.xml.parser.v2.XMLReader.openURL(XMLReader.java:2639)
         at oracle.xml.parser.v2.XMLReader.pushXMLReader(XMLReader.java:301)
         at oracle.xml.parser.v2.NonValidatingParser.pushExternalDTD(NonValidatingParser.java:607)
         at oracle.xml.parser.v2.NonValidatingParser.parseDoctypeDecl(NonValidatingParser.java:523)
         at oracle.xml.parser.v2.NonValidatingParser.parseProlog(NonValidatingParser.java:355)
         at oracle.xml.parser.v2.NonValidatingParser.parseDocument(NonValidatingParser.java:313)
         at oracle.xml.parser.v2.XMLParser.parse(XMLParser.java:225)
         at oracle.javatools.xml.esax.spi.ExtensibleSAXParser.parse(ExtensibleSAXParser.java:65)
         at oracle.ideimpl.webupdate.parser.MasterListParser.parse(MasterListParser.java:47)
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