Runtime Error when opening videos.

I just got Premiere Elements and have played with a few videos. When I try to open some of my videos I get a runtime error and it shuts down. Can someone help me?

ATR,
I edited one small group of videos and they are mvi. a few days later I
tried to open a few more that were on my portable hard drive, and they are
MOV format. When I tried to open I would get the runtime error.
1. What version of Premiere Elements are you using and on what computer
operating system is it running?
Premier Elements 12. Dell XPS Vista 64bit
2. What are the properties of what you are placing on that Timeline? And,
what are you or the project settings as the project preset to match those
properties? I am looking for video and audio compression, frame size, frame
rate, interlaced or progressive, file extension, pixel aspect ratio. If you
are working with DV AVI, then do you have Type 1 or 2?
I am not familiar with all of that, this is my first time using this
software.
3. What is the description of your computer environment and its resources?
I don't know.
4. Then the usual drill....
a. Do you have the latest version of QuickTime installed on your computer
with Premiere Elements?
I don't know
b. Are you running the program as Run As Administrator or from a User
Account with Administrative Privileges?
As administrator as far as I know.
c. Video card driver up to date? If you are a Premiere Elements 10 user
with a NVIDIA video card, then you may be part of the crowd with video card
drivers issues that need addressing by rolling the driver back rather than
assuring that you have the latest video card driver version. But, that is
ONLY for Premiere Elements 10 user with NVIDIA.
d. Do you have any other version of Premiere Elements on your computer? If
so, is it working without issues?
No, I only have the old Photoshop Elements 9. MY photoshop element 12 works
great.
It might be easier to if someone could call me and show me what and how to
check what is wrong.
Thank you so much
Brian Mercuri

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