RUNTIME ERROR! While syncing contacts from 9900 to windows contacts

BlackBerry Desktop Software Version :- 7.1.0.37
BlackBerry Device Software Version :- 7.1 Bundle 1646 (v7.1.0.523, Platform 5.1.0.393)
BlackBerry Device :- Bold 9900
Windows 7
While syncing contacts to and fro , from the device and windows contacts, experiencing the following Runtime Error :-
' Microsoft Visual C++ Runtime Library
Runtime Error!
Program: C:\Program ...
This application has requested the Runtime to terminate it in an unusual way. Please contact the application's support team for more information. '

Hi and Welcome to the Community!
I don't find a specific KB that is exactly on point to your description...perhaps you will have better luck searching:
http://btsc.webapps.blackberry.com/btsc/microsites/microsite.do
Otherwise, I'd suggest this thread:
http://supportforums.blackberry.com/t5/Desktop-Software-for-PC/Cleanly-quot-Starting-Over-quot-with-...
It starts with a process for cleanly starting over, and there is some discussion, and there is also a post (15) with links to older Desktop Software versions, if those are needed. Note that this is not, by any means, guaranteed to work...but it has worked for many to resolve issues they are having.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
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Hi,
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Hello,
The complete and exact error message is always more helpful than some small snippet something. Please provide that, and maybe we can make some better guesses for you.
Thanks and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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How do I supress the "sync encountered an error while syncing" bar? I get it every time I connect to a work VPN that is isolated from the internet.

Background: For work I routinely need to connect to a secure VPN that is completely isolated from the internet. When using it, I can only connect to the servers that reside within the network and the VPN software (Cisco AnyConnect + NAC Agent) seems to automatically redirect all http requests to external sites to a catch-all 'sorry you can't do that' page.
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I don't know about blocking that message, but my suggestion is to turn Sync autoconnect off, and use Sync manually.
Type '''about:config''' in the URL bar and hit Enter. <br />
Then type '''''autoconnect''''' in the Search bar at the top. <br />
'''services.sync.autoconnect''' = double-click that pref to toggle it to '''false'''.
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Hi,
Currently we are upgrading BW3.5 to BI7.0 for technical only,
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Edited by: David Tai Wai Tan on Oct 31, 2008 2:46 PM
Edited by: David Tai Wai Tan on Oct 31, 2008 2:50 PM
Edited by: David Tai Wai Tan on Oct 31, 2008 2:52 PM

Hi Vijay,
I got this error:
Runtime Errors         MESSAGE_TYPE_X
Date and Time          04.11.2008 11:43:08
To process the problem further, contact you SAP system
administrator.
Using Transaction ST22 for ABAP Dump Analysis, you can look
at and manage termination messages, and you can also
keep them for a long time.
Short text of error message:
No start information on process LOADING
Long text of error message:
Diagnosis
      For process LOADING, variant ZPAK_0SKIJ58741F4ASCSIYNV1PI9U, the
      end should be logged for instance REQU_D4FIDCEKO82JUCJ8RWK6HZ9KX
      under the log ID D4FIDCBHXPLZMP5T71JZQVUWX. However, no start has
      been logged for this process.
System Response
      No log has been written. The process (and consequently the chain)
      has been terminated.
Procedure
      If possible, restart the process.
Procedure for System Administration
Technical information about the message:
Message class....... "RSPC"
Number.............. 004
Variable 1.......... "D4FIDCBHXPLZMP5T71JZQVUWX"
Variable 2.......... "LOADING"
Variable 3.......... "ZPAK_0SKIJ58741F4ASCSIYNV1PI9U"
Variable 4.......... "REQU_D4FIDCEKO82JUCJ8RWK6HZ9KX"
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Error Description are as follows:-
Error Location: Object Type    TRFN
Error Location: Object Name    0T9SCR6Q4VWS1SOPNRRBOY1YD51XJ7PX
Error Location: Operation Type ROUTINE
Error Location: Operation Name
Error Location: Operation ID   00034 0000
Error Severity                 100
Original Record: Segment       0001
Original Record: Number        557
and Also descripton is :-
Diagnosis
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Hello,
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I am on Mac OS X 10.6.4, Snow Leopard on a Mini Mac a year old.
I got a message from X Marks telling me they were shutting down.
As I use my bookmarks every day and have thousands of them all sorted into folders I definitely never want to lose them or lose access to them if my house burns down or my computer is stolen!
I was using Firefox 3.6 and followed X Marks advise and downloaded Firefox Sync...but...won't work....kept giving me the 'Error While Syncing' message after trying to sync for a while. I looked at the blog and tried a few things like resetting password, restarting computer, checking my setting etc., but no deal. So, as the Firefox Sync download page told me that if I was using Firefox 4 beta the feature was built in and I didn't need the download, I then downloaded Firefox 4....which has removed my X Marks option, which was at least viable till after Xmas! and I still have the 'Error While Syncing' message beside the Sync button on my status bar....so now I am completely at a loss. The only thing I can do if I can't fix it up is go back to 3.6 and go on using X Marks while it is still available and pray that you get this sorted out before they dissappear.
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@globaltruth
Thank you for your suggestion. I tried it. Unfortunately, the error message still sits on my statusbar, right after the Firefox Sync image.

Error while syncing can not be erased and have gone to all articles and nothing has worked. Have tried to erase my data in the sync file and that can not be done - it says try again another time. What now?

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This "original file cannot be found" thing happens if the file is no longer where iTunes expects to find it. Possible causes are that you or some third party tool has moved, renamed or deleted the file, or that the drive it lives on has had a change of drive letter. It is also possible that iTunes has changed from expecting the files to be in the pre-iTunes 9 layout to post-iTunes 9 layout,or vice-versa, and so is looking in slightly the wrong place.
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tt2

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I my previous profile was corrupt and not working, so I recently created a new profile and logged it into my sync account. Everything seemed fine at first, but towards the end of the day I started getting the error message at the bottom of the screen that sync was encountering an error while syncing.
Below is some of the error message I am seeing in the log file:
1413469133871 Sync.Tracker.Clients WARN Changed IDs file clients contains non-object value.
1413469133874 Sync.Tracker.Bookmarks WARN Changed IDs file bookmarks contains non-object value.
1413469133875 Sync.Tracker.Forms WARN Changed IDs file forms contains non-object value.
1413469133876 Sync.Tracker.History WARN Changed IDs file history contains non-object value.
1413469133876 Sync.Tracker.Passwords WARN Changed IDs file passwords contains non-object value.
1413469133878 Sync.Tracker.Addons WARN Changed IDs file addons contains non-object value.
1413469153872 Sync.Engine.Bookmarks WARN Got exception "[Exception... "Component returned failure code: 0x804b000a (NS_ERROR_MALFORMED_URI) [nsINavBookmarksService.getBookmarkURI]" nsresult: "0x804b000a (NS_ERROR_MALFORMED_URI)" location: "JS frame :: resource://gre/modules/services-sync/engines/bookmarks.js :: _buildGUIDMap :: line 248" data: no] Stack trace: _buildGUIDMap()@resource://gre/modules/services-sync/engines/bookmarks.js:248 < _syncStart/<()@resource://gre/modules/services-sync/engines/bookmarks.js:375 < _mapDupe()@resource://gre/modules/services-sync/engines/bookmarks.js:315 < _createRecord()@resource://gre/modules/services-sync/engines/bookmarks.js:415 < SyncEngine.prototype._uploadOutgoing()@resource://services-sync/engines.js:1412 < SyncEngine.prototype._sync()@resource://services-sync/engines.js:1483 < wrappedSync()@resource://gre/modules/services-sync/engines/bookmarks.js:214 < _sync()@resource://gre/modules/services-sync/engines/bookmarks.js:211 < WrappedNotify()@resource://services-sync/util.js:141 < Engine.prototype.sync()@resource://services-sync/engines.js:655 < _syncEngine()@resource://services-sync/stages/enginesync.js:199 < sync()@resource://services-sync/stages/enginesync.js:149 < onNotify()@resource://gre/modules/services-sync/service.js:1271 < WrappedNotify()@resource://services-sync/util.js:141 < WrappedLock()@resource://services-sync/util.js:96 < _lockedSync()@resource://gre/modules/services-sync/service.js:1261 < sync/<()@resource://gre/modules/services-sync/service.js:1253 < WrappedCatch()@resource://services-sync/util.js:70 < sync()@resource://gre/modules/services-sync/service.js:1241 < <file:unknown>" building GUID map. Skipping all other incoming items.
1413469153872 Sync.Engine.Bookmarks WARN Error creating record: [object Object] No traceback available
1413469175317 Sync.Store.Addons DEBUG {9340fd57-678b-6966-a297-90692d7f5959} not syncable: type not in whitelist: plugin

Okay, I have just cleared all my history and I am still getting the error. When I have "history" unselected this computer syncs up fine, with it selected I get the error. Is there some additional information that can help narrow down what is causing the problem.
I current sync 3 machines to this account, a Mac, an Android Phone and a Windows 8 PC. Below is the log file as it stands now.
1414009958358 Sync.ErrorHandler DEBUG Flushing file log.
1414009958361 Sync.Status DEBUG Status.service: error.sync.failed_partial => success.status_ok
1414009958362 Sync.Status DEBUG Status.service: success.status_ok => success.status_ok
1414009958362 Sync.ErrorHandler DEBUG Log cleanup threshold time: 1413145958362
1414009958366 Sync.ErrorHandler DEBUG No logs to clean up.
1414009958932 Sync.Tracker.Clients DEBUG Saving changed IDs to clients
1414009958937 Sync.Tracker.Bookmarks DEBUG Saving changed IDs to bookmarks
1414009958940 Sync.Tracker.Forms DEBUG Saving changed IDs to forms
1414009958944 Sync.Tracker.Passwords DEBUG Saving changed IDs to passwords
1414009959356 Sync.Tracker.Addons DEBUG Saving changed IDs to addons
1414010051089 Sync.Status DEBUG Status.service: success.status_ok => success.status_ok
1414010051090 Sync.ErrorHandler DEBUG Beginning user-triggered sync.
1414010051090 Sync.Service DEBUG User-Agent: Firefox/33.0 FxSync/1.35.0.20141011015303.
1414010051090 Sync.Service INFO Starting sync at 2014-10-22 16:34:11
1414010051091 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score.
1414010051091 Sync.Status INFO Resetting Status.
1414010051091 Sync.Status DEBUG Status.service: success.status_ok => success.status_ok
1414010051092 Sync.BrowserIDManager DEBUG _ensureValidToken already has one
1414010051951 Sync.Resource DEBUG mesg: GET success 200 https://sync-148-us-west-2.sync.services.mozilla.com/1.5/10925754/info/collections
1414010051951 Sync.Resource DEBUG GET success 200 https://sync-148-us-west-2.sync.services.mozilla.com/1.5/10925754/info/collections
1414010051952 Sync.Service DEBUG Fetching global metadata record
1414010051952 Sync.Service DEBUG Weave Version: 1.35.0 Local Storage: 5 Remote Storage: 5
1414010051953 Sync.Service INFO Sync key is up-to-date: no need to upgrade.
1414010051953 Sync.Service DEBUG Fetching and verifying -- or generating -- symmetric keys.
1414010051953 Sync.Service INFO Testing info/collections: {"passwords":1414009530.47,"tabs":1414009530.7,"clients":1414009158.6,"crypto":1413468730.08,"forms":1414009217.94,"meta":1414009226.95,"prefs":1414009115.93,"bookmarks":1413938103.18,"addons":1413934492.81}
1414010051953 Sync.CollectionKeyManager INFO Testing for updateNeeded. Last modified: 1413468730.08
1414010051953 Sync.Synchronizer DEBUG Refreshing client list.
1414010051954 Sync.Engine.Clients INFO 0 outgoing items pre-reconciliation
1414010051955 Sync.Engine.Clients INFO Records: 0 applied, 0 successfully, 0 failed to apply, 0 newly failed to apply, 0 reconciled.
1414010051956 Sync.Synchronizer INFO Updating enabled engines: 1 clients.
1414010051960 Sync.Engine.Bookmarks INFO 0 outgoing items pre-reconciliation
1414010051962 Sync.Engine.Bookmarks INFO Records: 0 applied, 0 successfully, 0 failed to apply, 0 newly failed to apply, 0 reconciled.
1414010051965 Sync.Engine.Forms INFO 0 outgoing items pre-reconciliation
1414010051966 Sync.Engine.Forms INFO Records: 0 applied, 0 successfully, 0 failed to apply, 0 newly failed to apply, 0 reconciled.
1414010051967 Sync.Engine.History DEBUG First sync, uploading all items
1414010051968 Sync.Status DEBUG Status for engine history: error.engine.reason.unknown_fail
1414010051968 Sync.Status DEBUG Status.service: success.status_ok => error.sync.failed_partial
1414010051968 Sync.ErrorHandler DEBUG history failed: database disk image is malformed No traceback available
1414010051969 Sync.Engine.Passwords INFO 0 outgoing items pre-reconciliation
1414010051971 Sync.Engine.Passwords INFO Records: 0 applied, 0 successfully, 0 failed to apply, 0 newly failed to apply, 0 reconciled.
1414010051972 Sync.Engine.Prefs INFO 0 outgoing items pre-reconciliation
1414010051973 Sync.Engine.Prefs INFO Records: 0 applied, 0 successfully, 0 failed to apply, 0 newly failed to apply, 0 reconciled.
1414010051974 Sync.Engine.Tabs INFO 1 outgoing items pre-reconciliation
1414010051976 Sync.Engine.Tabs INFO Records: 0 applied, 0 successfully, 0 failed to apply, 0 newly failed to apply, 0 reconciled.
1414010051986 Sync.Engine.Tabs INFO Uploading all of 1 records
1414010051986 Sync.BrowserIDManager DEBUG _ensureValidToken already has one
1414010051987 Sync.Collection DEBUG POST Length: 1872
1414010052149 Sync.Collection DEBUG mesg: POST success 200 https://sync-148-us-west-2.sync.services.mozilla.com/1.5/10925754/storage/tabs
1414010052149 Sync.Collection DEBUG POST success 200 https://sync-148-us-west-2.sync.services.mozilla.com/1.5/10925754/storage/tabs
1414010052151 Sync.Engine.Addons DEBUG Refreshing reconciler state
1414010052151 Sync.AddonsReconciler INFO Refreshing global state from AddonManager.
1414010052156 Sync.AddonsReconciler DEBUG Rectifying state for addon: {972ce4c6-7e08-4474-a285-3208198ce6fd}
1414010052156 Sync.AddonsReconciler DEBUG Rectifying state for addon: [email protected]
1414010052156 Sync.AddonsReconciler DEBUG Rectifying state for addon: [email protected]
1414010052157 Sync.AddonsReconciler DEBUG Rectifying state for addon: [email protected]
1414010052157 Sync.AddonsReconciler DEBUG Rectifying state for addon: {b9db16a4-6edc-47ec-a1f4-b86292ed211d}
1414010052157 Sync.AddonsReconciler DEBUG Rectifying state for addon: [email protected]
1414010052157 Sync.AddonsReconciler DEBUG Rectifying state for addon: [email protected]
1414010052157 Sync.AddonsReconciler DEBUG Rectifying state for addon: [email protected]
1414010052157 Sync.AddonsReconciler DEBUG Rectifying state for addon: gmp-gmpopenh264
1414010052157 Sync.AddonsReconciler DEBUG Rectifying state for addon: {10c68f07-63a6-4653-8f43-9fc763f22443}
1414010052158 Sync.AddonsReconciler DEBUG Rectifying state for addon: {9340fd57-678b-6966-a297-90692d7f5959}
1414010052158 Sync.AddonsReconciler DEBUG Rectifying state for addon: {07331244-d8fe-048f-bc78-d7a5feba72ea}
1414010052163 Sync.AddonsReconciler DEBUG Rectifying state for addon: {b0abad6a-59ad-ab23-b4cf-b9093349a0ed}
1414010052163 Sync.AddonsReconciler DEBUG Rectifying state for addon: {485a038e-7a17-bd3a-fd40-46fdaa916094}
1414010052164 Sync.AddonsReconciler DEBUG Rectifying state for addon: {89f74af3-3543-ba77-f985-6019007a9781}
1414010052164 Sync.AddonsReconciler DEBUG Rectifying state for addon: {b66dbe14-6371-dba9-8f63-f2031cfa3a40}
1414010052164 Sync.AddonsReconciler DEBUG Rectifying state for addon: {6b496cd3-2299-120d-2bbf-fb5bcadf19e6}
1414010052165 Sync.AddonsReconciler DEBUG Rectifying state for addon: {74f60b82-12ef-8704-7114-2802023b9f97}
1414010052165 Sync.AddonsReconciler DEBUG Rectifying state for addon: {d44b47cc-9165-5b44-5841-a92d500ccae5}
1414010052165 Sync.AddonsReconciler DEBUG Rectifying state for addon: {b4a46c11-2945-5c38-9640-940aeb02e416}
1414010052165 Sync.AddonsReconciler DEBUG Rectifying state for addon: {37ab856c-b575-a4b5-33b2-9adc43f4ad10}
1414010052165 Sync.AddonsReconciler DEBUG Rectifying state for addon: {fed0ab6f-7546-a733-dc0d-a155df78f538}
1414010052167 Sync.AddonsReconciler INFO Saving reconciler state to file: addonsreconciler
1414010052180 Sync.Engine.Addons INFO 0 outgoing items pre-reconciliation
1414010052181 Sync.Engine.Addons INFO Records: 0 applied, 0 successfully, 0 failed to apply, 0 newly failed to apply, 0 reconciled.
1414010052182 Sync.Synchronizer INFO Sync completed at 2014-10-22 16:34:12 after 1.09 secs.
1414010052182 Sync.Declined DEBUG Handling remote declined: []
1414010052182 Sync.Declined DEBUG Handling local declined: []
1414010052183 Sync.Declined DEBUG Declined changed? false
1414010052183 Sync.Service INFO No change to declined engines. Not reuploading meta/global.
1414010052183 Sync.SyncScheduler DEBUG Next sync in 3600000 ms.
1414010052184 Sync.ErrorHandler DEBUG Some engines did not sync correctly.

Error While extracting data from FIAA and FIAP

Hi Gurus,
I am facing error while extracting data from R/3 Source. 0FIAA, 0FIAP datasources. I am getting the same error repeatedly. No data will come BW. When I checked in RSA3 I can extract records.
Ther Error is as follows:
Request still running
Diagnosis
No errors could be found. The current process has probably not finished yet.
System response
The ALE inbox of the SAP BW is identical to the ALE outbox of the source system
and/or
the maximum wait time for this request has not yet run out
and/or
the batch job in the source system has not yet ended.
Current status
No Idocs arrived from the source system.
Kindly help. Your points are assured.
Thanks and Regards
Prasad

Hello Prasad,
Have you already checked what happened in the source system ?
You should verify if a job is running in sm37, or if there is no dump runtime errors due to the extraction in st22.
It could be a clue of what happened in R/3.
Let us know,
Regards,
Mickael

Runtime error when syncing P1i with PC

I get a runtime error when syncing my P1i to PC. The error is linked with this file, 'dxp syncml.exe', and the application is said to request the 'Runtime to terminate it in an unusual way'. How do you fix this?

Thanks Joanne. Let me give you feedback on whats happening so far.
After some doing, I discovered that my firewall is controlled by Norton Firewall Provider. (Bear in mind I am a novice in terms of managing these computer protocols). To modify the firewall settings, Norton calls this in their the control panel 'Smart firewall', I go to program control then configure. A list of programs came up with the options to add, modify, remove or rename. I searched the list and found that DXP SyncML.exe and mRouterRuntime.exe were listed and set to 'Auto' in the Access column. I noticed that under access, the options include auto, allow, block and custom. I reasoned that 'allow' is the highest level of access, and to support the sync feature, I changed the status to 'allow' from 'auto' for the DXP SyncML and mRouterRuntime executable files. If you believe it is ok and safer to keep the auto status, advise me.
I did not find in the listing any of these programs; Bearer Abstraction Layer (SCBAL.exe), Generic Device Management Executable (Generic.exe) or Symbian Connect Object Model for Symbian Connect QI (SymbianConnectRuntime.exe).I did a search and located the generic.exe and the other two files under 'common files' in 'teleca shared' folder, and 'symbian' in 'shared' and 'symbianconnectruntime', respectively.
Norton's control panel for Smart Firewall gave me three options when adding programs: allow, block and manual configure internet settings. The last of the three was recommended by Norton. However, I selected 'allow' for the generic.exe, symbianconnectruntim.exe and scba.exe.Please advise if you believe I need to modify the terms I entered to set up this procedure (is there a better setting that allow me to achieve the same level of functionality without compromising my security?)
Now Joanne, whats left is for me to try the sync after making these changes. I feel as if I accomplished a lot by only reaching this far. I will have to do a reinstallation of the SE PC Suite before moving on though. Let me explain.
When the sync failed repatedly because of the unexpected termination linked with the dxp syncml.exe, I uninstalled the SE PC Suite which was done from a disc, and installed a version from the Sony website. That version is 1.6.0, with a copyright date of 2006. With this, the sync worked. By the way I am using Windows 7 Starter. Now what I am going to do later is uninstall this version of the suite, and reinstall the one from the disc that was linked with the problem we are solving. When I do that later, I will give you feedback.
Just in case you are wondering, I have a vested interest in using the PC Suite from the disc. This application works fine for the file manager component where the drive on the phone and removable media card are read. In the 1.6.0 version, I cannot get the file manager to see the phone as connected though when I put the card (is that called M2 disc?) in the phone, it reads. So, I although sync is working with the 1.6.0 version from the website, I want to use the version I have on disc if the sync component gets over the problem we are trying to solve.
Hope I am on the right track so far I thank you profusely for your patience and dealing with my qeurry; the solution will make a world of a difference for me and many other P1i owners. Look foward to the follow up
Rohan Bell

Error when syncing contacts - An error has occurred when trying to access a device database record

I started getting this error while syncing. I narrowed it down to the contacts. If I sync just the calendar then it works fine. How do I resolve?

You could add your contacts in one by one (or a few at a time) on whatever you are syncing with (Google, MS, etc.) and try and catch which contact is causing problems when you sync.
If you've been helped click on , if you've been saved buy the app.
Developer of stokLocker, Sympatico and Super Sentences.

Sync encountered an error while syncing: Unknown error.

Bookmarks vanished on multiple computers.
Error message on all platforms: Sync encountered an error while syncing: Unknown error.
Android device seems unaffected. Attempts to re-sync good data from android device have no effect.
I filed a bug report but after over 15 days it was marked as a duplicate and rolled into another bug report.
The solutions there are way (WAY) beyond my technical level of expertise, and look to be for the unix OS.
Something about a corrupt root.
I've been very reluctant to clear my sync data, because the impression I get is that I'll lose all my bookmarks. The entire reason I started using Sync was to back them up!
Computer1: Win7 enterprise sp1, 64bit. Firefox 17.0.1
Computer2: Win7 enterprise sp1, 64bit. Firefox 17.0.1
Android device: Dell Streak7 Android 3.2 Firefox 17.0

If you've lost bookmarks then you should make a backup copy of the JSON backups in the bookmarkbackups folder.
*http://kb.mozillazine.org/Backing_up_and_restoring_bookmarks_-_Firefox
Problems with bookmarks and history not working properly can be caused by a corrupted places.sqlite database file.
You can check for problems with the places.sqlite database file in the Firefox Profile Folder.
*http://kb.mozillazine.org/Bookmarks_history_and_toolbar_buttons_not_working_-_Firefox
*https://support.mozilla.org/kb/Bookmarks+not+saved#w_fix-the-bookmarks-file
*http://kb.mozillazine.org/Lost_bookmarks

Firefox sync encountered an error while syncing

For the past week or so I've been getting an error bar at the bottom of Firefox stating "Sync encountered an error while syncing: Unknown error. Sync will automatically retry this action." If I click the Server Status button it says the server is working fine. I've tried resetting Firefox, no good. I've also tried removing this machine from my sync account, deleting places.sqlite and readding it to sync, also no good. Log is below:
1406993413879 Sync.ErrorHandler DEBUG Flushing file log.
1406993413915 Sync.Status DEBUG Status.service: error.sync.failed_partial => success.status_ok
1406993413928 Sync.Status DEBUG Status.service: success.status_ok => success.status_ok
1406993414016 Sync.ErrorHandler DEBUG Log cleanup threshold time: 1406129414016
1406993414024 Sync.ErrorHandler DEBUG No logs to clean up.
1406993414874 Sync.Tracker.Forms DEBUG Saving changed IDs to forms
1406995020966 Sync.Service DEBUG User-Agent: Firefox/31.0 FxSync/1.33.0.20140716183446.
1406995020966 Sync.Service INFO Starting sync at 2014-08-02 11:57:00
1406995020968 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score.
1406995020970 Sync.Status INFO Resetting Status.
1406995020970 Sync.Status DEBUG Status.service: success.status_ok => success.status_ok
1406995020971 Sync.BrowserIDManager INFO Fetching assertion and token from: https://token.services.mozilla.com/1.0/sync/1.5
1406995020971 FirefoxAccounts DEBUG already verified
1406995020972 Sync.BrowserIDManager DEBUG Getting an assertion
1406995020972 FirefoxAccounts DEBUG enter getAssertion()
1406995020974 FirefoxAccounts DEBUG getKeyPair: already have a keyPair
1406995020974 FirefoxAccounts DEBUG getCertificate already had one
1406995020974 FirefoxAccounts DEBUG getAssertionFromCert
1406995020976 FirefoxAccounts DEBUG getAssertionFromCert returning signed: true
1406995020976 Sync.BrowserIDManager DEBUG Getting a token
1406995021376 Sync.BrowserIDManager DEBUG Successfully got a sync token
1406995024961 Sync.Resource DEBUG mesg: GET success 200 https://sync-40-us-west-2.sync.services.mozilla.com/1.5/1804547/info/collections
1406995024961 Sync.Resource DEBUG GET success 200 https://sync-40-us-west-2.sync.services.mozilla.com/1.5/1804547/info/collections
1406995024962 Sync.Service DEBUG Fetching global metadata record
1406995024962 Sync.Service DEBUG Weave Version: 1.33.0 Local Storage: 5 Remote Storage: 5
1406995024962 Sync.Service INFO Sync key is up-to-date: no need to upgrade.
1406995024962 Sync.Service DEBUG Fetching and verifying -- or generating -- symmetric keys.
1406995024962 Sync.Service INFO Testing info/collections: {"passwords":1406679822.79,"tabs":1406959263.08,"clients":1406991311.66,"crypto":1400889147.85,"forms":1406919932.16,"meta":1406753141.68,"prefs":1406941219.82,"bookmarks":1406943828.39,"addons":1405605432.73,"history":1406959259.3}
1406995024962 Sync.CollectionKeyManager INFO Testing for updateNeeded. Last modified: 1400889147.85
1406995024962 Sync.Synchronizer DEBUG Refreshing client list.
1406995024962 Sync.Engine.Clients INFO 0 outgoing items pre-reconciliation
1406995024963 Sync.Engine.Clients INFO Records: 0 applied, 0 successfully, 0 failed to apply, 0 newly failed to apply, 0 reconciled.
1406995024963 Sync.Synchronizer INFO Updating enabled engines: 5 clients.
1406995024964 Sync.Engine.Bookmarks INFO 0 outgoing items pre-reconciliation
1406995024966 Sync.Engine.Bookmarks INFO Records: 0 applied, 0 successfully, 0 failed to apply, 0 newly failed to apply, 0 reconciled.
1406995024968 Sync.Engine.Forms INFO 1014 outgoing items pre-reconciliation
1406995024969 Sync.Engine.Forms INFO Records: 0 applied, 0 successfully, 0 failed to apply, 0 newly failed to apply, 0 reconciled.
1406995025069 Sync.Engine.Forms INFO Uploading 0 - 100 out of 1014 records
1406995025070 Sync.BrowserIDManager DEBUG _ensureValidToken already has one
1406995025071 Sync.Collection DEBUG POST Length: 31377
1406995025962 Sync.Tracker.Clients DEBUG Saving changed IDs to clients
1406995025965 Sync.Tracker.Bookmarks DEBUG Saving changed IDs to bookmarks
1406995025969 Sync.Tracker.Forms DEBUG Saving changed IDs to forms
1406995077964 Sync.Collection DEBUG mesg: POST success 200 https://sync-40-us-west-2.sync.services.mozilla.com/1.5/1804547/storage/forms
1406995077964 Sync.Collection DEBUG POST success 200 https://sync-40-us-west-2.sync.services.mozilla.com/1.5/1804547/storage/forms
1406995077966 Sync.Engine.Forms DEBUG Records that will be uploaded again because the server couldn't store them: //4yZ8+hR2m5FUn2, 4zRZHcCeRQSgH16b, 03UOnjQ4SkyvSmgS, 0HUXqKGKTN+4b6vF, 4FVIbVBfSqC1qsa5, MgChmWlxSIa09hwD, 3f9lpaGRTEuYf6cy, +ABhlezKSE+j+uJr, 4deaq4JkQ5ud47e8, 0V9lOgTORfyvdiJt, 4XvNvoYPRzW4/2e/, 1s8vxO+tTr2bq8/P, /+g3EMa3S/mSAlvo, 2NtX4Gm+ShWOD5NC, 0l9rds5qR4SbyL8R, 1PN+T8DjQDCpDGhl, /1/hJGT0R3Cj0mzP, /2+PCZy9RI+eRZBr, 3SPERRclTnGDn1PL, /Mjy6oSGTeW7UYJK, 1qln/NiDSKGKOgN7, 4rVDaUhiRbacUl27, 2+r9VeXaTMecwJd+, /GriRh0TSkWmeHiq, 0qV1uMUlQlG4LN8T, +4fjmx4dQhm6VwQv, 4cB4ryoPSRWfH+Qt, 4DJ+IX2ST/SRoLTa, 4YzJwQdZQ8ynnboy, /eynWaG4Rtu3U2U6, 47/LnHr/TneMFAHH, +oVAE3yjS9So5B3z, 3AQ/vOiuTXeXGlig, 02xY2NuZR+GD52DC, +iXlos4JRbKjO/S9, 01O4Blh4TBKgvBLM, 0+GAnz6gSNeM0QcN, 2ax7qTuxQDKpq54z, 4I2QjBjLQvypQBF3, 3KT8pEjURZGjU6Zn, 3v1hOdfQTQihb3GK, 0g4MK5j6QbagTkTJ, 1PlfQQ4qTUWtOAqs, 2Qs2EafzQlqOG/97, +aJ/PthjQ/S76zPh, 1Wq8M46FS5KOonuP, 3fwhSxk1S5iNe9Ha, +BOteTdOSjC4QyCp, 2wvozoD1Qdye/LB6, 2X2+f6OXTxiRinaz, 2Cq880NsSh6CvdVb, +pbxXlgjRVGHqW7j, 2gVGKZnbSeWrwKXC, +x8Ae1XaRTmXHWpG, 255jiEbNQuyxli5f, 2DAcVXt4RAu7g4mM, /2bCG09BRfa6VN6q, 2plQjM3oRU+JQEVS, 4jLDG4PGQ/2rzson, 3a79Ok5KSquQ0VGX, 4SACO1RKStWA0wzn, 11vQVHt4R4CadxeO, 4B5+WJ7lQdychnKw, +XPvYCJXRA+FY9hN, 0vbw108kQ7WqKJRj, 1y5E33wrQfSYX+Fs, 3NPkENrPQp605yH0, 23UYDtZNQXm7tOeB, /ZduIWWjRxO1PTyr, 0LZFHnOaQLKkHk15, +q2rC2TvSnyfneCa, 4AacDMKFSuepaY8H, 0eG6qHROT4Cmr6E/, /pvJVU44Qc2Jte4U, 2VWAkKY1SjOBqhje, +DEy7cWpQE22keJ3, /HzWXi7jTDio8xjn, /ts2mZa9R/ySkqUz, 2KedijgXTXyWysKb, 0+8mpy7NS9GOa4DP, 1RpTsXzrRGWwXFex, /LLiMvmDRWqOxOGL, 1gNEMSPrTY+Ych2C, 4FxceLkfSF2p0PZK, 0hOh+sM+Sgej7ty7, 1ALlPTOSS+CX5UfH, +ccsMCYVS0ejOAvK, /WYNKiH3RRGGzG1T, 2BFOZ7fSRm6wDwbJ, +AsyelCyQsybj081, 22bOOxGwQ5qPXVNd, 4j0AbX/3TKyVr1c5, 0C1y6IzOTeWuuPtP, 4MvA7k/lTyeDk7mD, 2PTUlG/KR9i+jCV2, 1MMVnmjgSTqypJKz, /F/+1EY9TM+c3qO2, /23/2VoaSuW/HKps, 4JnZbzPXRjm9iK67, 2QMRhT7RQY6Op701
1406995078105 Sync.Engine.Forms INFO Uploading 100 - 200 out of 1014 records
1406995078105 Sync.BrowserIDManager DEBUG _ensureValidToken already has one
1406995078108 Sync.Collection DEBUG POST Length: 31437
1406995138212 Sync.Collection DEBUG mesg: POST fail 504 https://sync-40-us-west-2.sync.services.mozilla.com/1.5/1804547/storage/forms
1406995138212 Sync.Collection DEBUG POST fail 504 https://sync-40-us-west-2.sync.services.mozilla.com/1.5/1804547/storage/forms
1406995138213 Sync.Engine.Forms DEBUG Uploading records failed: <html>
<head><title>504 Gateway Time-out</title></head>
<body bgcolor="white">
<center><h1>504 Gateway Time-out</h1></center>
<hr><center>nginx/1.6.0</center>
</body>
</html>
1406995138247 Sync.Status DEBUG Status for engine forms: error.engine.reason.record_upload_fail
1406995138247 Sync.Status DEBUG Status.service: success.status_ok => error.sync.failed_partial
1406995138247 Sync.ErrorHandler DEBUG forms failed: <html>
<head><title>504 Gateway Time-out</title></head>
<body bgcolor="white">
<center><h1>504 Gateway Time-out</h1></center>
<hr><center>nginx/1.6.0</center>
</body>
</html>
No traceback available
1406995138247 Sync.Synchronizer INFO Aborting sync for failure in forms
1406995138247 Sync.Synchronizer INFO Sync completed at 2014-08-02 11:58:58 after 117.28 secs.
1406995138248 Sync.Declined DEBUG Handling remote declined: ["greasemonkey"]
1406995138248 Sync.Declined DEBUG Handling local declined: ["greasemonkey"]
1406995138248 Sync.Declined DEBUG Declined changed? false
1406995138249 Sync.Service INFO No change to declined engines. Not reuploading meta/global.
1406995138249 Sync.SyncScheduler DEBUG Starting client-initiated backoff. Next sync in 6289555 ms.
1406995138249 Sync.SyncScheduler DEBUG Next sync in 6289555 ms.
1406995138249 Sync.ErrorHandler DEBUG Some engines did not sync correctly.

There have been some issues reported with Sync.
See:
*[https://bugzilla.mozilla.org/show_bug.cgi?id=1045691 bug 1045691] - Firefox sync fails with "unknown error" graybar message and 502s
<i>Please do not comment in bug reports<br>https://bugzilla.mozilla.org/page.cgi?id=etiquette.html</i>

RUNTIME ERROR! While syncing contacts from 9900 to windows contacts

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