Runtime Error with Desktop Manager Sync

When configuring the syncing options for my Blackberry 8800 World Edition in Desktop Manager 5.0 on Vista Business, I encounter the error "A session of that type has not been started." This occurs when attempting to configure any of the sync applications with MS Outlook 2007. I really need to be able to sync my Blackberry with my computer, as my contact list changes from both directions. Thank you very much, I hope someone has an answer!
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Hi!
I thought you might not open a thread!
Look at these articles and see what's relevant, and then we can talk about it, OK?
Thanks,
Bifocals
KB02206 How to perform a clean uninstall of BlackBerry Desktop Software Most important.
KB14346 Prevent BlackBerry Desktop Manager from starting automatically when the computer starts
KB03872 Invalid command line parameters error when starting BlackBerry Desktop Manager
KB14165
"Error 1500. Another installation is in progress. You must complete the
installation before continuing this one." occurs when installing
BlackBerry Desktop Manager
KB13187 How to uninstall or modify BlackBerry Desktop Manager on Windows Vista
KB13801 "Unknown Error Reported" appears when configuring synchronization in BlackBerry Desktop Manager
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Error with Desktop Manager synchronization - won't let me set up synch settings

I have a new PC laptop and want to set it up to synch with my old Blackberry 8310 Curve just like it used to do with the old laptop.
I downloaded the latest Desktop Manager software (version 6.0.0.40) and am trying to set up the synchronization settings, but am not able to. I called Microsoft to see if there was any problem (I'm using Office 2010), and they said I'd need to talk to Blackberry.
Here's what's happening:
I connect my Blackberry to my PC laptop.
I open Desktop Manger 6.0.0.40.
I choose "Organizer" from the left-hand menu, and then "Configure settings."
I get a setup pop-up window that asks me to configure Calendar, Tasks, etc. in turn by checking the box.
I check a box, for example "Calendar Setup" and choose Outlook from the list of programs.
I click "next" and then choose "two-way sync."
I click "next" and get a pop-up error message with title "Intellisync" that reads: "The operation terminated unexpectedly."
This happens for every type of content I check (calendar, tasks, address book....).
Can anyone shed some light on this? I'm anxious to get my Outlook useful again and to have my data synching back and forth!
Thank you in advance!
Solved!
Go to Solution.

Hey elizabethdw,
Thanks for the reply.
To fix this issue, attempt to do a detect and repair in Microsoft Outlook. Which is done under Help>Office Diagnostics.
Save your PST information just to cautious!!! To do this: File>Import and Export>Export to a File>Personal Folder File, then save this file to somewheres where you can find it.
If that does not resolve the issue, perform a clean uninstall of Microsoft Office, and re-install only the full version, restart the computer afterwards, and then attempt to setup the synchronization.
I look forward to your reply.
-ViciousFerret
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Installation and Connection Error with Desktop Manager and Curve 3G

I just installed Desktop Manager 6.01 and then tried connecting my Curve 3G to the system using the accompanying USB cable.. But there was a connection error.. so i did a bit searching on the net and went to (http://www.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB00125) which gave me a solution to install m\y driver.. But when i try to manually install my driver, it shows an error "THE SERVICE CANNOT BE STARTED, EITHER BECAUSE IT IS DISABLED OR IT HAS NO ENABLED DEVICES ASSOCIATED WITH IT" now the USB is working because my phone is being recognised by the laptop and moreover in the device manager od my Vista, Blackberry is being shown... I cn see in drivers that Drivers have been installed but the drive Information such as Version, date is not available and the driver is unsigned...
Can someone tell me what exactly might the problem?? any reply will be appreciated..

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First sync with desktop manager for mac: only 300 contacts synced instead of the 1100

I have a Curve 8310. version 4
I have a brand new mac with NO CONTACTS or calendar.
I have preciously very successfully synced with my windows computer for 2 years.
I have just tried for the first time to sync with desktop manager,.only 315 contacts synced of the 1100.
The apple people recommend using Mark/Space" missing Sync" but I am reluctant to do this as the reviews are mixed.
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Hi there.
Have been using my BB Pearl 8100 on and off since Oct 08.
I have successfully synced with a Vaio (XP Pro) using BBDM (up to version 4.6) as well as iMac OS 10.5.8 using PocketMac for BB v4.1 and now BBDM for Mac. Have synced with iCal, Mail, Contacts (albeit 647)
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This posting is provided as is and implies no warranties

Vista OP--Curve 8330---no sync with desktop manager---please help

I have tried the following versions of desktop manager, 4.3 from disk and download, 4.5, and 4.7. Each new version was tried after clean reinstall. Vista OP. I click the sync configure. I get the select a devise application window. I click on any one of the choices, and get the following choices:
<None>
ASCII importer/exporter
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THERE IS NO OPTION FOR VISTA
I have read many suggestions on this message community which basically say try a different version. THAT DOESN'T WORK. Is there anything else anyone has tried that works with Windows Vista?

Desktop Manager does not recognize any bluetooth drivers (stacks) other than the basic Windows Bluetooth Stack. If you have another bluetooth stack in use, you'll need to remove it and let Windows install the basic bluetooth stack. The downside of this is that you loose some of the advanced features that your current bluetooth stack gives...extra speed, etc. However, that's the only way to make bluetooth work with Desktop manager.
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Runtime error with Adobe Reader 9.x and IE

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got it fixed! My Son had both files on his Win7 iTunes installation. Never mind he had no issues whith ths iTunes and iPhone Sync. So I checked my other Win XP PC, where I don't have this problem syncing my ipad, and surprise. Both files do NOT show up on this PC. So I renamed the iTunesPhotoProcessor.exe I found under c:\program file\iTunes and synced again my iPhone and it went through without any error. So the problem might be and unremoved iTunesPhotoProcessor.exe or the missing iTunesPhotoProcessor.dll under the iTunes install root folder and this even if I had checked that the folder was completely removed during iTunes unistall.
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'''Try the Firefox Safe Mode''' to see how it works there. The Safe Mode is a troubleshooting mode, which disables most add-ons.''
''(If you're not using it, switch to the Default theme.)''
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* Or use the Help menu item and click on the '''Restart with Add-ons Disabled...''' menu item while Firefox is running.
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'''''If it is good in the Firefox Safe Mode''''', your problem is probably caused by an extension, and you need to figure out which one.
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Outlook 2003 won't sync with Desktop Manager 5.0

I've just purchased a Blackberry 8900 and have installed Desktop Manager 5.0 on my PC. I can't get my BB to sync with Outlook 2003. When I try to configure the Synchronization settings, I select the Device application and click on Calendar. It then asks which applicaton I want to sync with and I select Microsoft Outlook. Next I'm selecting two way sync (although I've tried both of the one ways syncs as well and I receive the same message). I then click on transfer only future items. Then I get a Runtime Error: Option's value is unacceptable. Please check option properties. I've tried uninstalling Desktop Manager and reinstalling it---both from the CD that was provided and also from the BB website. Any ideas on what I can do to get the sync to work?
Solved!
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Hi and welcome to the forums!
The Messaging Application Programming Interface (MAPI) profile is corrupt
During synchronization configuration, the following error message appears:
Option's value is unacceptable
Thanks,
Bifocals
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Sync: Multiple Instance Error Causes Desktop Manager to Fail

I can no longer sync my Outloook calendar with my Bold 9650 using Desktop Manager 6 (bundle 3084). I failed multiple times, rebooted each device and tried again but still receive the same error. Error is a message from Windows that Desktop Manager has stopped working. The last few entries in the log indicate:
08:55:35.962 Sync information for application 'Calendar' in translator 'Outlook' --
08:55:35.962 Number of newly added records since last sync (New): 482
08:55:35.962 Number of records modified since last sync (Modified): 0
08:55:35.962 Number of records deleted since last sync (Deleted): 0
08:55:35.965 Performing two-way sync
08:55:35.966 ERROR: Multiple instance error. Remove a recurring instance or exception on (11/8/2011).
08:55:35.966 ERROR: Multiple instance error. Remove a recurring instance or exception "Bi-weekly Leadership Team Call".
I saw an entry in the Outlook calendar related to the error, but not in the BB calendar, and deleted it but this did not resolve the problem. At this point, I cannot get DM to complete synchronization. Has anyone else experienced this and identified a resolution?
thanks,
eric

Hi Eric,
Did you manage to resolve this? I have the same error and cannot get DM to complete the sync.
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BB 8330 Curve will not sync with Desktop Manager (Media Portion)

The BB Desktop Manager software will not let me use the Media portion of the software. I have enabled the media card option on my BB and I have also enabled "Mass Storage" on my phone. Why can't I get my BB to sync with the software?

Hi ripkin1981,
Welcome to BlackBerry Support Community Forums.
What version of BlackBerry Desktop Manager are you using? What happens when you try to sync media? Do you receive an error message?
-FS
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BlackBerry Desktop Manager sync error

When using the Blackberry Desktop Manager to sync my new Bold with Outlook 2003/XP, I recieve the following error message: "The application's section is not file-based". The result is that there is no application configured to sync. How can I resolve this?
EDIT: Moved to create a new thread and changed the title
Message Edited by Andy on 11-05-2008 10:02 AM

http://www.blackberry.com/btsc/articles/693/KB15303_f.SAL_Public.html
The search box on top-right of this page is your true friend, and the public Knowledge Base too:

Will Desktop Manager Sync with Sage ACT?

I have a customer who has a Windows Mobile device and is thinking of moving to a BB device as WinMo no longer works for him.
Will DTM sync with Sage ACT at all?
In the sync options you normally get the options of different programs to sync with, will ACT appear in this list?
Thanks
Tom

If I recall correctly, in the past Desktop Manager version 4.2.2 did sync with ACT!.
DM 4.2 is no longer supported by RIM.
The current support DM 5.0 does not. Sorry.
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Blackberry Bold 9700 Cant Sync with desktop manager

When im trying to sync with my desktop manager it will be stuck on sync yahoo adress book i waited for 1 day still it never move.. pls help me

Hi and Welcome to the Forums!
Please provide the relevant details:
1) Your Device OS level (the entire 3rd line of Homescreen > Options > About)
2) Your PC OS (e.g., Win7-x64 Ultimate, XP Pro, Vistax32, etc.)
3) Your DTM version (from Add/Remove Programs -- all 4 octets)
4) Your PC PIM version (e.g., Outlook 2000, Notes 6.5, etc.)
Thanks!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Can I use Bluetooth to sync Blackberrry Bold diary and contacts with Desktop Manager (versions 6 or 7)?

I have successfully set up a Bluetooth connection with my PC. Can anyone tell me it is possible with either (or both) versions of the Desktop Manager software? (i.e. update all info without need for a cable connection using a Blackberry Bold 9900)
Many thanks!
Clive

Manual device OS upgrade instructions:
1. First locate your carrier and the OS file you wish to use.
http://na.blackberry.com/eng/support/downloads/download_sites.jsp
2. Do a backup of your device first, using Desktop Manager > Backup. Close Desktop Manager upon completion and unplug BlackBerry. Get DM here http://us.blackberry.com/apps-software/desktop/
3. Download the OS file to the PC then install it to the PC by running (double clicking) the file you downloaded.
4. Go to c:\program files\common files\research in motion\apploader and delete the file named "vendor.xml."
5. This step is not needed unless there is an issue on next steps. Use BBSAK from BBSAK.org and wipe the device (after doing a complete backup) then after you get the error 507 (no OS installed) then proceed to step 6
6. remove internet connection to PC and reboot PC.
7. Plug in BlackBerry and double click on "Loader.exe." It's located in the same place as the above vendor.xml file was in.
8. if you did Step 5, restore from back up. Follow this KB if needed http://www.blackberry.com/btsc/KB10339
Enjoy the new OS.
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Runtime Error with Desktop Manager Sync

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