Runtime service is shutting down

Hi,
I used the stop_service script to shuw down the rtp but it seems it doesn't work correct. I always receive "available" as result. If I try to start a mapping I receive rtc-5006 ora-20006 the request cannot be queued because the platform service is closing down. start_service.sql brings an error in the owb log files runtime service is already running. A database restart will probably solve my problems, but i am not allowed to do so. Any ideas?
Regards,
Torsten

Okay, I killed the "wait" process of the runtime repository owner, started the service again and now everything is fine (or better it seems so).
Regards,
Torsten

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Logger Service keeps shutting down and restarting

Hello,
I have upgraded my lab UCCE call center to v9.0
I have a simplexed environment
Ever since, the logger service keeps shutting down and restarting.
Recently, the node manager issued an error message and shut down the server
I tried to check some logs but I point out the problem, there are errors in different processes.
Attached are the logs.

Hi,
if the NM tries to reload the server, it indicates a Problem (capital inteded).
Indeed, there's something interesting going on:
08:29:11:822 la-rpl Trace: Starting Recovery Key for Admin table is 6717118506000.0
08:29:11:822 la-rpl Trace: The largestkey = 7201232308043.0 >= startkey = 6717118506000.0
08:29:11:823 la-rpl Trace: To correct this problem: Stop logger service. Use ICMDBA tool to sync configuration data from its partner logger database. Restart logger service.
08:29:11:823 la-rpl Fail: Assertion failed: largestkey < startkey. File: ICRDB.CPP. Line 742
08:29:11:860 la-rpl Trace: CExceptionHandlerEx::GenerateMiniDump -- A Mini Dump File is available at logfiles\replication.exe_20130523082911824.mdmp
08:29:12:074 la-rpl Unhandled Exception: Exception code: 80000003 BREAKPOINTFault address: 754A3219 01:00012219 C:\Windows\syswow64\KERNELBASE.dllRegisters:EAX:00000000EBX:00000000ECX:00001890EDX:E1043F00ESI:015F8AB0EDI:00000005CS:EIP:0023:754A3219SS:ESP:002B:003CE2D8 EBP:003CE2E0DS:002B ES:002B FS:0053 GS:002BFlags:00000246Call stack:Address Frame754A3219 003CE2E0 DebugBreak+26EB1459C 003CE2EC EMSAbortProcess+C6EB1ACD1 003CF7F8 EMSReportCommon+1A16EB1ADBB 003CF818 EMSFailMessage+2B013BBE5A 003CF8A8 ICRDb::ICRDb+44A013B2FE2 003CF9B8 main+582015D96C2 003CF9FC NtCurrentTeb+174767333AA 003CFA08 BaseThreadInitThunk+1277449EF2 003CFA48 RtlInitializeExceptionChain+6377449EC5 003CFA60 RtlInitializeExceptionChain+36
The short version: configuration data is corrupt.
The longer version: the above message in red informs about the result of a sanity check. Each configuration change creates a new row in one of the tables holding the config info, and each row contains a RecoveryKey which is usually a large number incremented by the insertion. The error message says the largest key (= last key) contains a value that is lower than the first key. Naturally, this is something to consider for a lonely philosopher, but the rigid world of Cisco ICM does not allow metaphysical phenomena. Lower numbers are supposed to be lower than higher numbers.
This, of course, raises an exception and the Logger service restarts. If there are too many restarts, the Node Manager kicks in and restarts the machine - this is just a mechanism that prevents a larger extent of data corruption.
Now, if there's an other side Logger - fine, as the error message suggests, you can initiate manual replication (provided the other Logger database contains valid information).
Unfortunately, as you have written, this is a side A only environment. This may mean:
- accepting the situation, stopping ICM, throwing out the logger database, recreating it and reinstalling the Logger service,
- poking around in various tables to check what may be saved - this may mean the beginning of an adventure.
G.

The Cluster service is shutting down because quorum was lost

Hi, we recently experienced the above issue and after looking for explanations I haven't been able to find any satisfying answers when other people have posted this issue.
Our problem is as follows:
2 node 2008R2 cluster running SQL 2012
Each node is a HP BL460c running in a HP C7000 Blade Chassis.
We were updating the flexfabric cards on one of the chassis. The other chassis had been patched the previous week with no problems.
During the update process the flexfabric cards, which hold the Ethernet and FC connections, reboot so before work had begun all active cluster services had been failed over to the node in the chassis not being worked on. However despite this the cluster
service shut down on this one particular cluster. All other clusters running across these 2 chassis continued to run as expected.
As other people have posted before we saw the following errors in the system log.
1564: File share witness resource 'File Share Witness' failed to arbitrate for the file share
1069: Cluster resource 'File Share Witness' in clustered service or application 'Cluster Group' failed.
1172: The Cluster service is shutting down because quorum was lost. This could be due to the loss of network connectivity between some or all nodes in the cluster, or a failover of the witness disk.
Run the Validate a Configuration wizard to check your network configuration. If the condition persists, check for hardware or software errors related to the network adapter. Also check for failures in any other network components to which the node is connected
such as hubs, switches, or bridges.
However we cant understand what could cause this to happen when the service is running on the node in the chassis not being updated, especially when the same update was performed the week before with no issues. How can both nodes lose connectivity
to the File Share Witness at the same time?
Cluster Validation tests run fine and don't highlight any issues. The file share witness is accessible from both servers.

Hi,
Please confirm you have install the Recommended hotfixes and updates for Windows Server 2008 R2 SP1 Failover Clusters update, especially the following hotfix.
The network location profile changes from "Domain" to "Public" in Windows 7 or in Windows Server 2008 R2
http://support.microsoft.com/kb/2524478/EN-US
A hotfix is available that adds two new cluster control codes to help you determine which cluster node is blocking a GUM update in Windows Server 2008 R2 and Windows Server
2012
http://support.microsoft.com/kb/2779069/EN-US
Hope this helps.
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are trying to better understand customer views on social support experience, so your participation in this
interview project would be greatly appreciated if you have time.
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Cant create replica and Hyper V virtual machine management service slow shutting down

Hi,
I cant create replica and Hyper V, I go through the process and all looks good it even starts to create the hard disk but it stops at 4096K and the wizard just keeps going.
The management console is also slow or wont load virtual machines - stuck on loading virtual machines
The Hyper V virtual machine management service slow shutting down over 30 minutes on re boot of Hyper V core 2012 R2
Any ideas ?

Hi Sir,
I assume that you have a standalone hyper-v server 2012R2 and you are using hyper-v manager to manage the hyper-v host .
Which system you are using to manage hyper-v host , win8 or win8.1 or other ?
Have you created VMs on the HOST ?
I would suggest you to create vhd or someother operation on hyper-v host directly to check the result .
Best Regards
Elton Ji
We
are trying to better understand customer views on social support experience, so your participation in this
interview project would be greatly appreciated if you have time.
Thanks for helping make community forums a great place.

AnyConnect - VPN Service is shutting down because a critical component cannot be initialized. Need a reboot

Hi,
I keep getting this error " VPN Service is shutting down because a critical component cannot be initialized. Need a reboot" when even i launch
AnyConnect App.
I am using AnyConnect App on Nexus 4 with Android 5.0. Any work around other than deleting cache and data.
Please let know.

Hi ,
check this bug description CSCud51366, it could be useful.
Hope this helps.

BBL service not shutting down from psadmin on windows

Hi,
I am trying shutdown appserver with PSADMIN utility, BBL service is not shutting down.
Please find the status of Appserver as below.
Prog Name Queue Name Grp Name ID RqDone Load Done Current Service--------- ---------- -------- -- ------ --------- ---------------
BBL.exe 33029 MUMVSHP+ 0 367551 18377550 ( IDLE )
PSMONITORSRV.e MONITOR MONITOR 1 0 0 ( IDLE SHUTDOWN )
PSAPPSRV.exe APPQ APPSRV 1 6 300 GetCertificate ( SHUTDOWN )
PSWATCHSRV.exe WATCH WATCH 1 0 0 ( IDLE SHUTDOWN )
PSAPPSRV.exe APPQ APPSRV 2 18 900 GetCertificate ( SHUTDOWN )
PSAPPSRV.exe APPQ APPSRV 3 4996 249800 GetCertificate ( SHUTDOWN )
PSBRKDSP.exe BRKDQ_dflt PUBSUB 100 58 2900 ( IDLE SHUTDOWN )
PSSAMSRV.exe SAMQ APPSRV 100 0 0 ( IDLE SHUTDOWN )
PSBRKHND.exe BRKHQ_dflt PUBSUB 101 54 2700 ( IDLE SHUTDOWN )
PSRENSRV.exe RENQ1 RENGRP 101 0 0 ( IDLE SHUTDOWN )
PSPUBDSP.exe PUBDQ_dflt PUBSUB 200 0 0 ( IDLE SHUTDOWN )
PSPUBHND.exe PUBHQ_dflt PUBSUB 201 0 0 ( IDLE SHUTDOWN )
PSSUBDSP.exe SUBDQ_dflt PUBSUB 300 0 0 ( IDLE SHUTDOWN )
PSSUBHND.exe SUBHQ_dflt PUBSUB 301 0 0 ( IDLE SHUTDOWN )
>
Please help me to resolve this issue. Psoft is on Windows.
Regards,
DhirenShah

Windows XP doesnt have that message of "It is Now Safe To Shut Down Windows" , it hangs on " Windows is Shutting Down" but like a lil while back when i shut it , it did shut down but then this problem is quite erratic !
Sometimes it shuts , sometimes it doenst!!!

Mail Services keeps shutting down

I have been plaque with this problem for about two months. I have 5 static ips and I use one of the ips to host a webserver and very small mail server. I am on DSL. My problem is my mail server always shuts down after a couple hours. The error is
127.0.0.1 port 25 is already in use.
I usually restart the server and everything is fine for a few hours and the mail is shut down.
I am using 10.4.5 OS X Server G4 1.4 GHZ Sawtooth.
this is my postconf -n:
always_bcc = [email protected]
command_directory = /usr/sbin
config_directory = /etc/postfix
content_filter = smtp-amavis:[127.0.0.1]:10024
daemon_directory = /usr/libexec/postfix
debugpeerlevel = 2
enableserveroptions = yes
html_directory = no
inet_interfaces = all
localrecipientmaps =
luser_relay = virus
mail_owner = postfix
mailspooldirectory = /var/mail
mailboxsizelimit = 0
mailbox_transport = cyrus
mailq_path = /usr/bin/mailq
manpage_directory = /usr/share/man
messagesizelimit = 10485760
mydestination = $myhostname,localhost.$mydomain,kents.mine.nu
mydomain = kents.mine.nu
mydomain_fallback = localhost
myhostname = mail.kents.mine.nu
mynetworks = 127.0.0.1/32,kents.mine.nu,mail.kents.mine.nu
mynetworks_style = host
newaliases_path = /usr/bin/newaliases
queue_directory = /private/var/spool/postfix
readme_directory = /usr/share/doc/postfix
relayhost =
sample_directory = /usr/share/doc/postfix/examples
sendmail_path = /usr/sbin/sendmail
setgid_group = postdrop
smtpdpw_server_securityoptions = login,plain
smtpdrecipientrestrictions = permitsasl_authenticated,permit_mynetworks,reject_unauthdestination,permit
smtpdsasl_authenable = yes
smtpdtls_keyfile =
smtpduse_pwserver = yes
unknownlocal_recipient_rejectcode = 550
I also checked to see if port 25 is being used some where else:
samuel$ netstat -atn | grep 25
tcp4 0 0 127.0.0.1.10025 . LISTEN
tcp4 0 0 *.25 . LISTEN
tcp4 0 0 *.625 . LISTEN
1f12660 stream 0 0 0 1f12550 0 0 /var/tmp/SCDynamicStoreNotifyFileDescriptor-21763
1f12550 stream 0 0 0 1f12660 0 0
1f126e8 dgram 0 0 0 1769330 0 1f125d8
1f125d8 dgram 0 0 0 1769330 0 1f12990
Thanx in advance for any help in this matter.
Mac OS X (10.4)

Apr 6 18:08:56 KentsServer postfix/smtpd[10770]: warning: connect #3 to subsystem public/cleanup: Connection refused
Apr 6 18:09:06 KentsServer postfix/smtpd[10771]: warning: connect #4 to subsystem public/cleanup: Connection refused
Apr 6 18:09:06 KentsServer postfix/smtpd[10770]: warning: connect #4 to subsystem public/cleanup: Connection refused
Apr 6 18:09:16 KentsServer postfix/smtpd[10771]: warning: connect #5 to subsystem public/cleanup: Connection refused
Apr 6 18:09:16 KentsServer postfix/smtpd[10770]: warning: connect #5 to subsystem public/cleanup: Connection refused
Apr 6 18:09:26 KentsServer postfix/smtpd[10771]: warning: connect #6 to subsystem public/cleanup: Connection refused
Apr 6 18:09:26 KentsServer postfix/smtpd[10770]: warning: connect #6 to subsystem public/cleanup: Connection refused
Apr 6 18:09:36 KentsServer postfix/smtpd[10771]: warning: connect #7 to subsystem public/cleanup: Connection refused
Apr 6 18:09:36 KentsServer postfix/smtpd[10770]: warning: connect #7 to subsystem public/cleanup: Connection refused
This what I get when the mail server shuts down. The previous post suggestion didn't work. Shuts down the mail server even quicker....seems like every 10 minutes the mail server shuts down.

When should apps tier services be shut down

Hi
When do we have to close all the services of the DB or Apps?
Is running Adadmin utility to Recompile Apps schema objects
or Validate the schema objects, necessary ,too?
Thanks

When do we have to close all the services of the DB or Apps?- Whenever you need to take an offline backup
- Whenever you need to apply application patches, shutdown the application services only (on Unix, it is optional but recommended. On Windows, it is a must!)
- Whenever you need to apply database patches (both application and database services should be down)
Is running Adadmin utility to Recompile Apps schema objects or Validate the schema objects, necessary ,too?Yes, it is. You should be sure that you have no invalid objects in the database, otherwise the application would not function properly (you would get FRM-XXXXX and ORA-XXXXX errors when using the application).
You can determine the number of invalid objects by running the following query:
SQL> select owner, object_name, object_type
from dba_objects
where status = 'INVALID';

Im and Presence service repeatedly shutting down.

Hello everyone,
Today I was in the Cisco Unified Real Time Monitoring Tool, and I started getting alerts about a critical service down. The alert keeps going back and forth for the Pub and the Sub. The services that are down are:
-Cisco XCP Directory Service
-Cisco XCP Message Archiver
-Cisco XCP XMPP Federation Connection Manager
What I've noticed is the functionality with Jabber is a little strange. I'm fairly certain it is because of this.
I've attached a couple of snips with the errors. Any thoughts?

Hi,
The XCP Directory services (along with the Message Archiver / XMPP Federation Connection Manager) will not start unless properly configured. These are not services typically used by most customers. Below is a description of the uses for these:
Cisco UP XCP Directory - This is used for 3rd party clients that connect in through XMPP. This is essentially an laternate LDAP server that they can search for contacts.
Cisco UP XCP Message Archiver - This is used for archiving chat messages on an external Post GRE SQL server.
Cisco UP XCP XMPP Federation Connection Manager - This is used for fererations with XMPP services. Examples of this would be to fererate with gchat so you can IM those users.
https://supportforums.cisco.com/discussion/11002956/cups-80-cisco-xcp-directory-service-doesnt-start
HTH
Manish

A505-S6980 Toshiba service station shut down

I have an A505-S69803 with windows 7 for 3 days. Now when it boots up it says Toshiba Service Station must close. I reinstalled the app. and as soon as it says complete it shuts back down. Can anyone help?

Hi
To be honest I have no experience with this tool.
Im using Tempro.
However, I assume Toshiba service station was not tested and not designed for Win 7 at this time.
Maybe you will need to wait for next update which would work with Win 7 properly.
You must understand that the Win 7 drivers were published as Beta version this would mean that the final version would be released in the next time
In my opinion you should take a look from time to time on the Toshiba US page.
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ASA Service module shut down and on automatically

hello,
i have a asa service module which is inserted on 6509 chassis.
This morning when i came to the office i have noticed my asa service module was restarted at last night but 6509 was up.
one more thing we dont have failover.only have single asa service module.
ASA SM version is 8.5
below is the failover history and details
ciscoasa up 17 hours 11 mins
------------------ show crashinfo ------------------
No crash file found.
------------------ show failover history ------------------
==========================================================================
<--- More --->
From State To State Reason
==========================================================================
14:28:40 UTC Apr 7 2013
Not Detected Disabled No Error
can any one tell me why this happend.
thanks in advanced
Khem

Hi,
Would seem to me that it would be best to check this through Cisco TAC to determine the cause.
It would seem though that no Crashinfo file was generated so thats kinda strange.
You should be able to confirm if the ASASM is set to save a crashinfo file with the command "show crashinfo save"
- Jouni

Can't execute PSE 10 today...giving me a runtime error and shuts down.

I have been using this program successfully for sometime but today program won't open because of a runtime error. I have read some of the posts but they are too complicated for me to understand. I need a clear answer on how to resolve this.

There is another way to remove preferences.
Go to location "C:\Users\[User]\AppData\Roaming\Adobe\Photoshop Elements" and delete the 10.0 folder there. Please make sure that "Appdata" is hidden folder so you have change the folder visible permission from controlpanel in case you don't see the appdata folder.
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Unity Connection 9.1 - Tomcat service keeps shutting down

Hello,
We are running two Unity Connection 9.1.2TT1.11900-2TT1 servers in a cluster. We are noticing that 4-5 times a week Cisco Tomcat servce shutsdown. This is causing issue when our users try to use Cisco PCA.
The following alert is being generated;
From Sat Jan 18 01:18:42 EST 2014 to Tue Jan 21 14:46:15 EST 2014 on node 10.24.11.50,
there are 1 TotalProcessesAndThreadsExceededThresholdStart alarm(s) and 0 TotalProcessesAndThreadsExceededThresholdEnd alarm(s) received.
On Tue Jan 21 14:46:07 EST 2014, the last TotalProcessesAndThreadsExceededThresholdStart alarm generated:
NumberOfProcesses : 218
NumberOfThreads : 1793
Reason : Total processes and threads have exceeded the maximum tasks [2000]
ProcessWithMostInstances : Process [unityoninit] has instances [35]
ProcessWithMostThreads : Process [tomcat] has Thread Count [444]
AppID : Cisco RIS Data Collector
ClusterID : StandAloneCluster
NodeID : CALIDCUCVM01
TimeStamp : Tue Jan 21 14:46:07 EST 2014
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Thansk,
AK

AK,
Go to Cisco Unity Connection Administration page> System Settings, Service Parameters, Server, Service -> Cisco Ris Data Collector, Maximum Number of Processes and Threads. Check the value you might want to configure the Service Parameter Maximum Number of Processes and Threads to '2500' value
Regards,
davidsecretchord

Failover cluster not cleanly shutting down service

I've got a two node 2008 R2 failover cluster. I have a single service being managed by it that I configured just as a generic service. The failover works perfectly when the service is stopped, or when one of the machines goes down, and the immediate
failback I have configured works perfectly in both scenarios as well.
However, there's an issue when I take the networking down on the preferred owner of the service. As far as I can tell (this is the first time I've tried failover clustering, so I'm learning), when I take the networking down, the cluster service shuts
down, and in turn shuts down the service I've told it to manage. At this point, when the services aren't running, the service fails over to the secondary as intended. The problem shows up when I turn the networking back on. The service tries
and fails to start on the primary (as many times as I've configured it to try), and then eventually gives up and goes back to the secondary.
The reason for this, examining logs for the service, is that the required port is already in use. I checked some more, and sure enough, when I take the networking offline the service gets shut down, but the executable is still running. This is
repeatable every time. When I just stop the service, though, the executables go away. So it's something to do specifically with how the managed service gets shut down *when it's shut down due to the cluster service stopping*. For some reason
it's not cleaning up that associated executable.
Any ideas as to why this is happening and how to fix/work around it would be extremely welcome. Thank you!

Try to generate cluster log using closter log /g /copy:<path to a local folder>. You might need to bump up log verbosity using cluster /prop ClusterLogLevel=5 (you can check current level using cluster /prop).
You also can look at the SCM diagnostic channel in the event viewer. Start eventvwr. Wait for the clock icon on the Application and Services Logs to go away. Once the clock icon is gone select this entry and in the menu check Show Analytic and Debug Logs.
Now expand to the SCM provider located at
Application and Services Logs\Microsoft\Service Control Manager Performance Diagnostic Provider\Diagnostic.
or Microsoft-Windows-Services/Diagnostic
Enable the log, run repro, disable the log. After that you should see events from the SCM showing you your service state transitions.
The terminate parameters do not seems to be configurable. I can think of two ways fixing the issue
- Writing your own cluster resource DLL where you can implement your own policies. THis would be a place to start http://blogs.msdn.com/b/clustering/archive/2010/08/24/10053405.aspx.
- This option is assuming you cannot change the source code of the service to kill orphaned child processes on startup so you have to clenup using some other means. Create another service and make your service dependent on this new service. This new serice
must be much faster in responding do the SCM commands. On start of this service you using PSAPI enumirate all processes running on the machine and kill the orphaned child processes. You probably should be able to acheve something similar using GenScript resource
+ VB script that does the cleanup.
Regards, Vladimir Petter, Microsoft Corporation

I have a 6 week old 4s running 5.1.1 Just started recieving "failed sim" message the other day. This leaves me with no cell service . Service comes back after shutting down and restarting. at least until message reaapears. Has happened three times in two

I have a 6 week old 4s running 5.1.1. Started recieving "failed sim" message yesterday. this leaves me with no cell service. Shutting down and turning back own seems to alleviate problem temporarily. It has happened three times now. Help.

Sounds like you have a battry issue but don't want to believe it.
If a car was running fine on one tank of gas, then you filled it up with another tank of gas and it began to run funny, one might suspect that tank of gas. But let's just say coincidence blew a valve-- would you think the new tank of gas was the culprit?
BUT WAIT!! It just might have been! The gas could have been of higher octane and put more more strain on the valves; you know, like going from 87 octane (OS6) to 93 octane (OS7) and showing you the engine was on the edge of compromise.
Sometimes you have to go with common sense. If everything else is ruled out, it must be the battery. And if it runs fine one moment in OS6 but immediately ***** in OS7, I'd believe my battery was suspect-- though comfy-- in OS6 but the OS7 showed its true power.
Moreover, if you had the answer-- or didn't want to believe someone's more competent advice-- why did you even call? You've already shown that you don't know much when you asked if you could go backwards after setting up the new OS as a new phone.
Additonally, if you're such the know-it-all, but yourself the $29 battery and put it in yourself. It's a piece of cake.
<Edited By Host>

Runtime service is shutting down

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