RV042 Protectlink Gateway Major Issues

So to start I have the latest firmware on the device. 1.3.12.19. When we have the URL Filtering and or the web reputation enabled it brings the internet down to a crawl. We have scanned all system for viruses/malware and all 6 pc's are clean. We are peer to peer and no servers. I've done speedtest with the service disabled and the speedtest are normal but when I enabled either url filtering or web reputation or both it kills the internet.
The logs are saying the url cache is full.
Warning! ProtectLink URL queue is almost full (80%) now. URL blocking might occur3
ProtectLink URL queue is empty now.
We will see those over and over again. When we trialed this service it did not behave this way but as soon as we activated a full licenses it's started. I've created a ticket and both Trend and Cisco have little experience with their own product is what I'm gathering or the two techs I've worked with are not up to speed which may be the case.
We could really use some help on this since we are running a business have paid for this service.
Thanks in advance for helping with our issue.

Hi Christi,
Can you please gather me a copy of your logs and your RV's config?
Thanks!
Dave

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SA520w ProtectLink Gateway activation issue

Hi Forumers'
Below are my problem statement:
1. i had been register the ProtectLink Gateway at TrendMicro website. Now i receiveing the activation code with me.
My problem is i never receive the additional activation email for me to proceed on configure the IMHS web portal.
2. during the registration, i didn't provide my domain name and IP address of my WAN port. But still, i never receive the post-registration email for this. Now i need to get the MX record then forward to local ISP to configure over their DNS.
3. anybody who the escalation channel? i raise case in trend micro but seem no reaction from them (i register since 8th march 2011, it's over 80hrs ++)
thanks
Noel

exactly same as my case but even i did hardware reset with correct time zone & everything, problem still can't be solved. Re-generate the license from TrendMicro and get problem solved at the end. I can understand the point for factory default but when the box deployed in client site that'll be difficult for reseller to perform factory default. We trust & rely on Cisco but outcome is un-expected. I strongly suggested support to generate license for me in day but they insist in factory default even I'm very sure all setting are correct in box already.
I found lots of post regarding SA500 series issues and I can't believe Cisco SMB products are even worst than China & Taiwan products nowadays.
cheers,
Chi Hong.

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Perhaps, I was not clear enough.
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RV042 Protectlink Gateway Major Issues

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