RV082 - QuickVPN Client causes Windows 7 Bluescreen

Hi,
I have a Cisco RV082 and can successfully connect with the Cisco QuickVPN Client, 1.4.2.1. However, after 1 to 5 minutes I see the Windows 7 bluescreen indicating that the system has halted due to a problem with a driver. I have installed the latest Windows updates and reinstalled the client.
The bluescreen only occurs if I use the Cisco QuickVPN Client.
Can anyone assist?
Thanks
Michael

Hi Michael, Cisco does not have another supported VPN client for this model. You may use a 3rd party IPsec client such as shrewsoft or ipsecuritas or you may use the built-in PPTP feature.
It would be rather peculiar if the Windows error is generated because of the use of QVPN. Can you provide any additional troubleshooting information you have done?
-What is the firmware of the router?
-Have you uninstalled the QVPN software and reinstalled?
-Is it a particular file type or any file?
-Can you recreate this on multiple different computers and or operating systems?
-Can you provide an exact recreation scenario such as what file (or type), what server, any kind of particular transfer protocol, does this happen on different server platforms such as 2003, 2003R2, 2008, etc?
-When moving the same file from a non-server machine, such as a workstation with a map drive, does this persist?
-Tom
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    Using paramFile: C:\temp\win64_11gR2_client\client\install\oraparam.ini
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    INFO: Initial values of Setup Properties :
    PROPERTY VALUE
    COLLECTOR_IGNORE_CONFIGURATION false
    COLLECTOR_IGNORE_FAILURES false
    COLLECTOR_RESPONSE_FILE
    DECLINE_SECURITY_UPDATES false
    FROM_LOCATION C:\temp\win64_11gR2_client\client\install\../stage/produc
    ts.xml
    INSTALL_TYPE InstantClient
    MYORACLESUPPORT_PASSWORD Protected value, not to be logged
    MYORACLESUPPORT_USERNAME
    ORACLE_BASE
    ORACLE_HOME
    ORACLE_HOSTNAME xxx-xxxxxxx-xxx.xxx.xxxxxxx.xxx
    PROXY_HOST
    PROXY_PORT
    PROXY_PWD Protected value, not to be logged
    PROXY_USER
    SECURITY_UPDATES_VIA_MYORACLESUPPORT true
    SELECTED_LANGUAGES {"en"}
    oracle_install_LaunchNetCA false
    oracle_install_NoMigration true
    oracle_install_RACInstall false
    oracle_install_WindowsSystemDirectory
    oracle_install_client_OraMTSPortNumber 2030
    oracle_install_db_ConfigurationType
    oracle_install_db_InstallEdition EE
    oracle_install_db_InstallType
    INFO: Launching Oracle Client Installer
    INFO: Started executing the flow in INTERACTIVE mode
    INFO: Waiting for completion of background operations
    INFO: Finishing all forked tasks at state init
    INFO: Waiting for completion all forked tasks at state init
    INFO: All forked task are completed at state init
    INFO: Completed background operations
    INFO: Executing action at state init
    INFO: Completed executing action at state <init>
    INFO: Waiting for completion of background operations
    INFO: Completed background operations
    INFO: Moved to state <init>
    INFO: Waiting for completion of background operations
    INFO: Completed background operations
    INFO: Validating view at state <init>
    INFO: Completed validating view at state <init>
    INFO: Validating state <init>
    WARNING: Validation disabled for the state init
    INFO: Completed validating state <init>
    INFO: Verifying route success
    INFO: Get view named [InstallTypesUI]
    INFO: size estimation for InstantClientinstall is 199.0705451965332
    INFO: size estimation for Administratorinstall is 1068.0003070831299
    INFO: size estimation for Runtimeinstall is 751.6538038253784
    INFO: View for [InstallTypesUI] is oracle.install.ivw.client.view.InstallTypesGUI@94b318
    INFO: Initializing view <InstallTypesUI> at state <clientInstallType>
    INFO: InstallTypesPane installType is: InstantClient
    INFO: Completed initializing view <InstallTypesUI> at state <clientInstallType>
    INFO: Displaying view <InstallTypesUI> at state <clientInstallType>
    INFO: Completed displaying view <InstallTypesUI> at state <clientInstallType>
    INFO: Loading view <InstallTypesUI> at state <clientInstallType>
    INFO: Completed loading view <InstallTypesUI> at state <clientInstallType>
    INFO: Localizing view <InstallTypesUI> at state <clientInstallType>
    INFO: size estimation for InstantClientinstall is 199.0705451965332
    INFO: size estimation for Administratorinstall is 1068.0003070831299
    INFO: size estimation for Runtimeinstall is 751.6538038253784
    INFO: Completed localizing view <InstallTypesUI> at state <clientInstallType>
    INFO: Waiting for completion of background operations
    INFO: Completed background operations
    INFO: Executing action at state clientInstallType
    INFO: Completed executing action at state <clientInstallType>
    INFO: Waiting for completion of background operations
    INFO: Completed background operations
    INFO: Moved to state <clientInstallType>
    INFO: Waiting for completion of background operations
    INFO: Completed background operations
    INFO: Client Install Type set in InstallTypeUI is : Administrator
    INFO: Validating view at state <clientInstallType>
    INFO: Completed validating view at state <clientInstallType>
    INFO: Validating state <clientInstallType>
    WARNING: Validation disabled for the state clientInstallType
    INFO: Completed validating state <clientInstallType>
    INFO: In Transition of InstallTypesAction:
    INFO: Verifying route ic_no
    INFO: Get view named [ProductLanguageUI]
    INFO: View for [ProductLanguageUI] is oracle.install.ivw.common.view.ProductLanguageGUI@74d175ff
    INFO: Initializing view <ProductLanguageUI> at state <productLanguage>
    INFO: Completed initializing view <ProductLanguageUI> at state <productLanguage>
    INFO: Displaying view <ProductLanguageUI> at state <productLanguage>
    INFO: Fetching Available Languages...
    INFO: Completed displaying view <ProductLanguageUI> at state <productLanguage>
    INFO: Loading view <ProductLanguageUI> at state <productLanguage>
    INFO: Completed loading view <ProductLanguageUI> at state <productLanguage>
    INFO: Localizing view <ProductLanguageUI> at state <productLanguage>
    INFO: Completed localizing view <ProductLanguageUI> at state <productLanguage>
    INFO: Waiting for completion of background operations
    INFO: Finishing all forked tasks at state productLanguage
    INFO: Waiting for completion all forked tasks at state productLanguage
    INFO: All forked task are completed at state productLanguage
    INFO: Completed background operations
    INFO: Executing action at state productLanguage
    INFO: Completed executing action at state <productLanguage>
    INFO: Waiting for completion of background operations
    INFO: Completed background operations
    INFO: Moved to state <productLanguage>
    INFO: Waiting for completion of background operations
    INFO: Completed background operations
    INFO: The languages in which the product will be installed are [en]
    INFO: Validating view at state <productLanguage>
    INFO: Completed validating view at state <productLanguage>
    INFO: Validating state <productLanguage>
    INFO: Using default Validator configured in the Action class oracle.install.ivw.common.action.ProductLanguageAction
    INFO: Completed validating state <productLanguage>
    INFO: Verifying route productlanguage_yes
    INFO: Get view named [InstallLocationUI]
    WARNING: Active Help Content for InstallLocationPane.cbxOracleBases do not exist. Error :Can't find resource for bundle oracle.install.ivw.client.resource.ContextualHelpResource, key InstallLocationPane.cbxOracleBases.conciseHelpText
    WARNING: Active Help Content for InstallLocationPane.cbxSoftwareLoc do not exist. Error :Can't find resource for bundle oracle.install.ivw.client.resource.ContextualHelpResource, key InstallLocationPane.cbxSoftwareLoc.conciseHelpText
    INFO: View for [InstallLocationUI] is oracle.install.ivw.client.view.InstallLocationGUI@3850620f
    INFO: Initializing view <InstallLocationUI> at state <getOracleHome>
    INFO: inventory location isC:\Program Files\Oracle\Inventory
    INFO: Completed initializing view <InstallLocationUI> at state <getOracleHome>
    INFO: Displaying view <InstallLocationUI> at state <getOracleHome>
    INFO: Completed displaying view <InstallLocationUI> at state <getOracleHome>
    INFO: Loading view <InstallLocationUI> at state <getOracleHome>
    INFO: Completed loading view <InstallLocationUI> at state <getOracleHome>
    INFO: Localizing view <InstallLocationUI> at state <getOracleHome>
    INFO: Completed localizing view <InstallLocationUI> at state <getOracleHome>
    INFO: Waiting for completion of background operations
    INFO: Completed background operations
    INFO: Executing action at state getOracleHome
    INFO: Completed executing action at state <getOracleHome>
    INFO: Waiting for completion of background operations
    INFO: Completed background operations
    INFO: Moved to state <getOracleHome>
    INFO: inventory location isC:\Program Files\Oracle\Inventory
    INFO: Waiting for completion of background operations
    INFO: Completed background operations
    INFO: Validating view at state <getOracleHome>
    INFO: Completed validating view at state <getOracleHome>
    INFO: Validating state <getOracleHome>
    INFO: custom prereq file name: oracle.client_Administrator.xml
    INFO: refDataFile: C:\temp\win64_11gR2_client\client\stage\cvu\oracle.client_Administrator.xml
    INFO: isCustomRefDataFilePresent: false
    INFO: InstallAreaControl exists: false
    INFO: Checking:NEW_HOME
    INFO: Checking:COMP
    INFO: Checking:COMP
    INFO: Checking:COMP
    INFO: Checking:COMP
    INFO: Checking:COMP
    INFO: Checking:COMP
    INFO: Checking:COMP
    INFO: Checking:COMP
    INFO: Checking:ORCA_HOME
    INFO: Reading shiphome metadata from C:\temp\win64_11gR2_client\client\install\..\stage\shiphomeproperties.xml
    INFO: Loading beanstore from file:/C:/temp/win64_11gR2_client/client/install/../stage/shiphomeproperties.xml
    INFO: Translating external format into raw format
    INFO: Restoring class oracle.install.driver.oui.ShiphomeMetadata from file:/C:/temp/win64_11gR2_client/client/install/../stage/shiphomeproperties.xml
    INFO: inventory location isC:\Program Files\Oracle\Inventory
    INFO: inventory location isC:\Program Files\Oracle\Inventory
    INFO: size estimation for Administratorinstall is 1068.0003070831299
    INFO: PATH has :==>C:\Users\xxxxxxxx\AppData\Local\Temp\OraInstall2012-04-17_11-11-24AM\jdk\jre\bin;.;C:\windows\system32;C:\windows;C:\app\xxxxxxxx\Oracle\product\11.2.0\client_win32\bin;C:\windows\system32;C:\windows;C:\windows\System32\Wbem;C:\windows\System32\WindowsPowerShell\v1.0\;C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static;C:\Program Files (x86)\Common Files\Roxio Shared\DLLShared\;C:\Program Files (x86)\Common Files\Roxio Shared\OEM\DLLShared\;C:\Program Files (x86)\Common Files\Roxio Shared\OEM\DLLShared\;C:\Program Files (x86)\Common Files\Roxio Shared\OEM\12.0\DLLShared\;C:\Program Files (x86)\Roxio\OEM\AudioCore\;C:\Program Files\TortoiseSVN\bin;C:\Program Files (x86)\Microsoft SQL Server\80\Tools\Binn\;C:\Program Files\Microsoft SQL Server\90\Tools\binn\;C:\Program Files (x86)\Microsoft SQL Server\90\Tools\binn\;C:\Program Files (x86)\Microsoft SQL Server\90\DTS\Binn\;C:\Program Files (x86)\Microsoft SQL Server\90\Tools\Binn\VSShell\Common7\IDE\;C:\Program Files (x86)\Microsoft Visual Studio 8\Common7\IDE\PrivateAssemblies\;c:\Program Files\Microsoft SQL Server\90\DTS\Binn\
    INFO: Completed validating state <getOracleHome>
    INFO: InstallLocationAction to INVENTORY_NO
    INFO: Verifying route INVENTORY_NO
    INFO: Waiting for completion of background operations
    INFO: Completed background operations
    INFO: Executing action at state prereqExecutionDecider
    INFO: Completed executing action at state <prereqExecutionDecider>
    INFO: Waiting for completion of background operations
    INFO: Completed background operations
    INFO: Moved to state <prereqExecutionDecider>
    INFO: Waiting for completion of background operations
    INFO: Completed background operations
    INFO: Validating view at state <prereqExecutionDecider>
    INFO: Completed validating view at state <prereqExecutionDecider>
    INFO: Validating state <prereqExecutionDecider>
    WARNING: Validation disabled for the state prereqExecutionDecider
    INFO: Completed validating state <prereqExecutionDecider>
    INFO: Verifying route executeprereqs
    INFO: Get view named [PrereqUI]
    INFO: View for [PrereqUI] is oracle.install.commons.base.interview.common.view.PrereqGUI@64d90254
    INFO: Initializing view <PrereqUI> at state <checkPrereqs>
    INFO: Completed initializing view <PrereqUI> at state <checkPrereqs>
    INFO: Displaying view <PrereqUI> at state <checkPrereqs>
    INFO: Completed displaying view <PrereqUI> at state <checkPrereqs>
    INFO: Loading view <PrereqUI> at state <checkPrereqs>
    INFO: Completed loading view <PrereqUI> at state <checkPrereqs>
    INFO: Localizing view <PrereqUI> at state <checkPrereqs>
    INFO: Completed localizing view <PrereqUI> at state <checkPrereqs>
    INFO: Waiting for completion of background operations
    INFO: Completed background operations
    INFO: Executing action at state checkPrereqs
    INFO: custom prereq file name: oracle.client_Administrator.xml
    INFO: refDataFile: C:\temp\win64_11gR2_client\client\stage\cvu\oracle.client_Administrator.xml
    INFO: isCustomRefDataFilePresent: false
    INFO: Completed executing action at state <checkPrereqs>
    INFO: Waiting for completion of background operations
    INFO: Finishing all forked tasks at state checkPrereqs
    INFO: Waiting for completion all forked tasks at state checkPrereqs
    INFO: Creating PrereqChecker Job for leaf task Physical Memory
    INFO: Creating CompositePrereqChecker Job for container task Free Space
    INFO: Creating PrereqChecker Job for leaf task Free Space: xxx-xxxxxxx-xxx:C:\Users\xxxxxxxx\AppData\Local\Temp
    INFO: Creating PrereqChecker Job for leaf task Architecture
    INFO: Creating PrereqChecker Job for leaf task Environment variable: "PATH"
    INFO: CVU tracingEnabled = false
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    - Cause Of Problem Not Available
    INFO: *********************************************
    INFO: Physical Memory: This is a prerequisite condition to test whether the system has at least 128MB (131072.0KB) of total physical memory.
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    INFO: *********************************************
    INFO: Free Space: xxx-xxxxxxx-xxx:C:\Users\xxxxxxxx\AppData\Local\Temp: This is a prerequisite condition to test whether sufficient free space is available in the file system.
    INFO: Severity:IGNORABLE
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    INFO: -----------------------------------------------
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    INFO: Architecture: This is a prerequisite condition to test whether the system has a certified architecture.
    INFO: Severity:CRITICAL
    INFO: OverallStatus:OPERATION_FAILED
    INFO: -----------------------------------------------
    INFO: Verification Result for Node:xxx-xxxxxxx-xxx
    WARNING: Result values are not available for this verification task
    INFO: *********************************************
    INFO: Environment variable: "PATH": This test checks whether the length of the environment variable "PATH" does not exceed the recommended length.
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    INFO: OverallStatus:OPERATION_FAILED
    INFO: -----------------------------------------------
    INFO: Verification Result for Node:xxx-xxxxxxx-xxx
    WARNING: Result values are not available for this verification task
    INFO: Expected value not found.
    INFO: Actual value not found.
    INFO: Expected value not found.
    INFO: Actual value not found.
    INFO: Expected value not found.
    INFO: Actual value not found.
    INFO: Expected value not found.
    INFO: Actual value not found.
    INFO: Expected value not found.
    INFO: Actual value not found.
    INFO: Expected value not found.
    INFO: Actual value not found.
    INFO: Expected value not found.
    INFO: Actual value not found.
    INFO: Expected value not found.
    INFO: Actual value not found.
    INFO: Expected value not found.
    INFO: Actual value not found.
    INFO: Expected value not found.
    INFO: Actual value not found.
    INFO: Expected value not found.
    INFO: Actual value not found.
    INFO: Expected value not found.
    INFO: Actual value not found.
    INFO: All forked task are completed at state checkPrereqs
    INFO: Completed background operations
    INFO: Moved to state <checkPrereqs>
    INFO: Expected value not found.
    INFO: Actual value not found.
    INFO: Expected value not found.
    INFO: Actual value not found.
    INFO: Expected value not found.
    INFO: Actual value not found.
    INFO: Expected value not found.
    INFO: Actual value not found.
    INFO: Expected value not found.
    INFO: Actual value not found.
    INFO: Expected value not found.
    INFO: Actual value not found.
    INFO: Waiting for completion of background operations
    INFO: Completed background operations
    INFO: Validating view at state <checkPrereqs>
    INFO: Completed validating view at state <checkPrereqs>
    INFO: Validating state <checkPrereqs>
    INFO: Using default Validator configured in the Action class oracle.install.ivw.client.action.PrereqAction
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    I disagree with your assessment, for two reasons.
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    INFO: *********************************************
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    INFO: OverallStatus:OPERATION_FAILED
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    INFO: Verification Result for Node:xxx-xxxxxxx-xxx
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    INFO: *********************************************
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    INFO: Severity:CRITICAL
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    "application": {
    "name": "Firefox",
    "version": "29.0.1",
    "userAgent": "Mozilla/5.0 (Windows NT 6.3; WOW64; rv:29.0) Gecko/20100101 Firefox/29.0",
    "supportURL": "https://support.mozilla.org/1/firefox/29.0.1/WINNT/en-US/"
    "crashes": {
    "submitted": [
    "id": "bp-588b7adc-28fd-43ab-bc02-91dda2140614",
    "date": 1402766691156,
    "pending": false
    "pending": 0
    "modifiedPreferences": {
    "accessibility.typeaheadfind.flashBar": 0,
    "browser.cache.disk.capacity": 358400,
    "browser.cache.disk.smart_size.first_run": false,
    "browser.cache.disk.smart_size.use_old_max": false,
    "browser.cache.disk.smart_size_cached_value": 358400,
    "browser.places.smartBookmarksVersion": 6,
    "browser.sessionstore.upgradeBackup.latestBuildID": "20140506152807",
    "browser.startup.homepage_override.mstone": "29.0.1",
    "browser.startup.homepage": "http://scratch.mit.edu/|http://lotro-wiki.com/|http://localhost:8080/",
    "browser.startup.homepage_override.buildID": "20140506152807",
    "browser.tabs.warnOnClose": false,
    "dom.mozApps.used": true,
    "extensions.lastAppVersion": "29.0.1",
    "font.internaluseonly.changed": true,
    "gfx.direct3d.last_used_feature_level_idx": 0,
    "network.cookie.prefsMigrated": true,
    "places.database.lastMaintenance": 1402771877,
    "places.history.expiration.transient_current_max_pages": 104858,
    "plugin.importedState": true,
    "plugin.disable_full_page_plugin_for_types": "application/pdf",
    "privacy.sanitize.migrateFx3Prefs": true,
    "storage.vacuum.last.places.sqlite": 1402344545,
    "storage.vacuum.last.index": 1
    "graphics": {
    "numTotalWindows": 1,
    "numAcceleratedWindows": 1,
    "windowLayerManagerType": "Direct3D 10",
    "windowLayerManagerRemote": false,
    "adapterDescription": "AMD Radeon HD 7900 Series",
    "adapterVendorID": "0x1002",
    "adapterDeviceID": "0x679a",
    "adapterRAM": "3072",
    "adapterDrivers": "aticfx64 aticfx64 aticfx64 aticfx32 aticfx32 aticfx32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64",
    "driverVersion": "14.100.0.0",
    "driverDate": "4-17-2014",
    "adapterDescription2": "",
    "adapterVendorID2": "",
    "adapterDeviceID2": "",
    "adapterRAM2": "",
    "adapterDrivers2": "",
    "driverVersion2": "",
    "driverDate2": "",
    "isGPU2Active": false,
    "direct2DEnabled": true,
    "directWriteEnabled": true,
    "directWriteVersion": "6.3.9600.17111",
    "webglRenderer": "Google Inc. -- ANGLE (AMD Radeon HD 7900 Series Direct3D9Ex vs_3_0 ps_3_0)",
    "info": {
    "AzureCanvasBackend": "direct2d",
    "AzureSkiaAccelerated": 0,
    "AzureFallbackCanvasBackend": "cairo",
    "AzureContentBackend": "direct2d"
    "javaScript": {
    "incrementalGCEnabled": true
    "accessibility": {
    "isActive": false,
    "forceDisabled": 0
    "libraryVersions": {
    "NSPR": {
    "minVersion": "4.10.3",
    "version": "4.10.3"
    "NSS": {
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    "NSSUTIL": {
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