RVS4000 not acquiring WAN DHCP IP

Hello.
My newly bought RVS4000 does not get any DHCP IP address for its WAN.
Router:   RVS4000
Router Firmware Version:   1.3.20
Cable Modem:   Motorola SB5101U
ISP:   Charter Commnications
RJ-45 connection between Cable Modem and RVS4000:   RJ-45 Cat6 Cross-over cable
All computers are receving DHCP IP address but no internet connection when I connect the cable modem to the RVS4000. RVS4000 settings is all on default - there should be internet connection even in factory default settings since the environment is simple home networking.
However, the internet connection is wokring when I connect the computer that the Charter technician connected the cable modem when they installed the service. But when I connect the other computers directly on the same cable modem, there is "Limited or No Connectivity" - that does not happen to the computer where the Charter technician connected the cable modem when they installed the service.
Not sure how Charter internet distribution structure works but if my hunch is correct, Charter is recording MAC address of devices that is connected to their internet service; connecting other devices like additional computers and a router/gateway won't have any working internet connection since those have different Mac address(es). I thought of that since I tried connecting my laptop via Ethernet cable directly to the cable modem and does not receive any DHCP IP. I also tried the same connection on another desktop computer but to no success.
Anyone knows if my hunch is correct or am I doing something wrong? Please help...
PS.   I have tried downgrading the firmware but still the same connection problem.
Update [20110412 @ 11:19AM]:   I tried it at my workplace's DSL internet connection [ DSL modem/router -> 10/100 Switch -> RVS4000 ] The WAN was able to acquire DHCP IP but still has no internet on both modes - Gateway and or Router. Please help...

Hi Thomas,
Thank you for posting. You can clone the MAC address of the PC that works when connected directly to the modem. First plug the PC into one of the LAN ports and log into the web interface of the router from that PC. Go to Setup ->MAC Address Clone. Check the radio button to enable the feature and press "Clone My PCs MAC". This will fool the modem into thinking that the PC is connected instead of the router. Reboot the modem and router and you should get an IP address from the modem.
Please let us know if this works or not.

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551D1104 1E301C82 1A506F70 6C617276 696C6C65 2E796F75 72646F6D 61696E2E
636F6D30 1F060355 1D230418 30168014 64EA4CAE 2029E4C2 702584C6 B5732464
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ip dhcp excluded-address 10.10.10.1
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Hi Jennifer,
I have gotten it resolved. Per your suggestion, I have turned on debug ip dhcp events and found that POOL EMPTY message. After little research, I found out that I have made a mistake in my excluded-address range.
I have had it as
ip dhcp excluded-address 192.168.1.1 192.168.100.101
It should have been
ip dhcp excluded-address 192.168.1.1 192.168.1.101.
It was a typo.
Thank you for the suggestion.
Srini

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Manuel´s Microsoft Forums Threads

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http://www.gerryhampsoncm.blogspot.ie/2013/02/sccm-2012-sp1-step-by-step-guide-part_9487.html
Gerry Hampson | Blog:
www.gerryhampsoncm.blogspot.ie | LinkedIn:
Gerry Hampson | Twitter:
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