RZ20 CCMS background job monitoring not collecting updated information

System: ECC 6
In RZ20 > background job monitoring, the jobs that I am monitoring show last data collection was on November 30, 2010.  However, under "backgroud service" and "background processing servers"  data collection shows current date and time.  This is on a Production system, and in the QA system this is working correctly.
What could be the cause of the data collection not working for just the background job monitoring?
Edited by: Jayson Parker on Jan 27, 2011 10:13 PM

Monitoring segment needed to be reset to warmup status.

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