S-L-O-W Broadband speed
For several weeks now my broadband has been running extremely slowly. At times it was down to 'dial up' speeds! I tried to do an on-line speed check. Last night it returned a 'theoretical' broadband speed of 17.8Mb/s - above the expected 15Mb/s.
I then went on the next stage to check the ADSL speed. This came up with 'There are 4 threads!' What does this mean? It then went on to test the Broadband speed and came up with errors on all four occasions I attempted this. This morning, I couldn't even get the 'pre-test' 17.8Mb/s result to work. Can you help?
Could you post your router stats and a BT speed test?
The 4 threads thing is normal.
If my post was useful please rate it by clicking the star on the left hand side. If my post solved your problem please mark it as solved.
I hope that's okay for you,
arobertson545.
SpeedTouch 585v6
Similar Messages
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From the old forum.... Slow broadband speeds in th...
FROM THE OLD FORUM Original post by John Jorgensen...
Slow broadband speeds in the evening all of a sudden
Posted: Jan 22, 2010 9:17 AM
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Hi,
I have had bt broadband opt3 for almost 3 months now and have always had a healthy 9mb+ connection, however have noticed it being very slow in the evening when I come home from work, I checked the speed last nite as iplayer was constantly freezing and was getting 1mb . A bit upset by this as I got bt broadband to play my ps3 online and to get faster speeds on my laptop, and I use these services mostly at nite.
I checked my speed this morning and was getting 11mb, is this normal or am I being capped I cant believe Id be going over my download limit. Can someone from bt get back to me on this?
Thanks
John
alison griffiths
Posts: 54
Registered: 11/3/09
Re: Slow broadband speeds in the evening all of a sudden
Posted: Jan 22, 2010 11:22 AM in response to: John Jorgensen in response to: John Jorgensen
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Welcome to the world of BT , the tv advert when he says " business slow" when trying to load a webpage is not other companies thats BT.
John Jorgensen
Posts: 2
Registered: 9/2/09
Re: Slow broadband speeds in the evening all of a sudden
Posted: Jan 22, 2010 12:11 PM in response to: alison griffiths in response to: alison griffiths
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Yes Alison, I think I can see that now. I wouldnt mind if broadband was a bit slower at peak times, I know thats normal, but when I'm only getting 1mb when my max is 14mb, I just dont feel I'm getting what I pay for. And when it gets to the point where I cant watch iplayer without it stuttering everywhere and online games lagging on the ps3, this is certainly not what I'm paying for.
I was hoping one of the mods here would help me and check my line and see if there is any cap on the line and get it removed.
I really dont wanna phone India, I deal with them 5 days a week as is...
Think I will just send one of the mods an email to check my line and see if it is being capped or if somethings wrong.
anthony dickerson
Posts: 72
Registered: 4/26/07
Re: Slow broadband speeds in the evening all of a sudden
Posted: Jan 22, 2010 3:52 PM in response to: John Jorgensen in response to: John Jorgensen
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You will never get decent speeds on Iplayer,
BT limit it because they want you to subscribe to their precious BT Vision service.
The only way you are guaranteed to get decent speeds on BT is to subscibe to BT Vision and also unlimited broadband.
Then you will get priority when you stream TV at your exchange unlike fighting it out with all the other broadband users as you currently are for the available bandwith.the more over subscribed your local exchange the worse it is
Paddy B Mod
Posts: 199
Registered: 10/13/08
Slow broadband speeds in the evening all of a sudden
Posted: Jan 23, 2010 2:04 PM in response to: anthony dickerson in response to: anthony dickerson
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Hi John,
I can take a look at the network side of things for you, to see if there is anything I can do to help improve your speed during peak periods. Please could you drop me an email with your BT account details? Please also include a link to this thread. It would also be very helpful if you could run a few speed tests using www.speedtester.bt.com when you feel your Broadband is running slow. I can then check those results from here.
Thanks
Paddy
BT Forum Moderator - [email protected] - if you're emailing please include a link to your thread so I can reference back to it.
Mateusz Sokolin...
Posts: 2
Registered: 10/11/08
Re: Slow broadband speeds in the evening all of a sudden
Posted: Jan 24, 2010 7:33 PM in response to: John Jorgensen in response to: John Jorgensen
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Well John i'll tell you what it is...
First of all welcome to BT and I hope you'll enjoy 18months of pain and suffer.
OK here it goes....
If you look at your contract, find a rule that says Fair Usage Policy.
Basically it states that BT will cap anyone that is abusing their lines.
However, it does not say what are the limits after which you are going to be capped for how long and at what times. (I'll come back to this later and explain)
If you ring 08007076044 I'm sure that someone will confirm my theory. As constant 1MBit between 6PM till 11/12 PM is actually FUP applied on to your account.
Ok time to explain my frustration about FUP.
Since I signed my contract with "lovely" BT for constant 4 months I had similar issue but it took me even longer to find out what is going on and how to deal with this problem (thanks to google).
FUP team states that if you exceed 100GB in a month (everyone will admit that these days 100GB is nothing when a single game for PS3/XBox360/PC sometimes is more than 5GB and 1080p film is about 12GB) will cap you for a month at peak times to outstanding and superfast 1Mbit (about 130-150KB/s).
I'be been watching my download and for few months never exceeded that 100GB in a month. Been ringing FUP team to verify when suddenly they told me that from (cant remember exactly) March FUP will apply only to accounts that are using Torrents and other P2P.
you won't believe how happy I was hearing that.... So i've started to download and next month guess what.... 1Mbit connection.
Really mad rang FUP team and asked them what on earth is going on. They confirmed that its only P2P and I've explained them that I only use Youtube, BBC iPlayer, Rapidshare, Steam and XBox Live, Beatport (just don't understand how ppl can use torrents and other P2P as they are just way to slow). So they were happy to take the cap off my broadband connection.
Next month same issue solved exactly the same way.
After that for consecutive few months I had no problem whatsoever until September where FUP Team said that there is no such thing and FUP applies to everyone.
So just want to say that BT is rubbish that can't keep their word.
I went to one of the sales advisor in the shopping centre and asked him how FUP works as it does not say in the contract "how, when, who and what".
So he said that policy is applied based on amount of files downloaded within that 100GB. So if I download e.g. 3x 50GB (although its 150GB altogether) files I wont be affected but 100x 1GB will put a cap on me.
I've been so curious if what he said was right and started to download 2x 60GB and guess what... Got frigging FUP placed on my account!!!.
I've got 2months left with them and will be extremely happy to cancel my contract, moreover, I will do everything in my power to sue them under EU Consumer Rights Law (that states that contract should be clear and fair to both sides) as Fair Usage Policy is one of those things that allows BT to do anything they want to their customers;
1. No clear explanation of what FUP is.
2. Does not states the amount of downloaded data required to have cap on the acount
3. Does not states for how long it will be applied
4. Does not states when it will be applied
If you look at e.g. Virgin Broadband everything is clearly written in nice and understandable way. It warns you at what times FUP will be applied under what circumstances and for how long. Isn't it what we all want to know??
Alex Owen
Posts: 3
Registered: 12/13/09
Re: Slow broadband speeds in the evening all of a sudden
Posted: Jan 24, 2010 9:35 PM in response to: Mateusz Sokolin... in response to: Mateusz Sokolin...
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@Mateusz I think I maybe a victim of this outragous stint BT have done. I have 2 XBOX 360's running on XBOX Live, 2 Desktop PCs connected to the web constantly, and 3 laptops, we have a torrent sharing running and World Of Warcraft on one of the PCs. All of this is shared across a 6 person family. How can a family where two members goto to college and university do their college ork, download application such as VB.net do their coursework and revise without the hassle of a **** connection. Seriously BT get your ******* head outta your **** and stop this ********, we are customers, we pay for what we are offered. When I signed up several years ago I could download everything on the net woithout infracions on my line being set in motion. You altered my contract without telling me. You will lose custom from this. Also you have ****** my wireless
Edited by: Alex Owen on Jan 24, 2010 9:36 PM
amanda jones
Posts: 33
Registered: 1/8/10
Re: Slow broadband speeds in the evening all of a sudden
Posted: Jan 25, 2010 8:42 PM in response to: Alex Owen in response to: Alex Owen
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You lot are lucky, We wish we could be capped to 1mbit. Our IP profile is capped to 500kbit because BT say the line isn't good enough for anything more. We are paying for option3 up to 8mbit and BT have said we must continue to pay for it for the remainder of the contract, or buy ourselves out of it early, the reason they give.... Up to 8mbit means up to 8mbit. If you dont get 8mbit then TOUGH LUCK SUCKERS!!
The outcome? We feel like we've been turned over by a dodgey second hand car salesman called BT. The internet deal he flogged us was a dog, a ringer, it wasn't cosher and certainly had a false MOT certificate.
Computer Geek
Posts: 429
Registered: 7/22/05
Re: Slow broadband speeds in the evening all of a sudden
Posted: Jan 25, 2010 8:49 PM in response to: amanda jones in response to: amanda jones
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Hi Amanda,
Why have you joined BT Option 3 when you can not get what BT can offer?
No pun intended but you are a bit of a sucker for paying high prices where other suppliers are cheaper and can provide what your line can support.
CG
amanda jones
Posts: 33
Registered: 1/8/10
Re: Slow broadband speeds in the evening all of a sudden
Posted: Jan 26, 2010 9:13 PM in response to: Computer Geek in response to: Computer Geek
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we moved house last october to this one, the connection was rubbish from the get-go, BT said the router was broken and we needed a new one, we said OK. That "OK" meant that we had entered into a new contract for option 3 same as out old one. The router wasn't broken, the new one didnt fix or improve the problem, we have since asked for a price reduction or compensation and been told "no". we are in contract and can pay to buy ourselves out of it if we like but otherwise we have to pay for option 3 and recieve fixed rate 500kb.
Clare Thurston
Posts: 4
Registered: 10/17/06
Re: Slow broadband speeds in the evening all of a sudden
Posted: Jan 27, 2010 11:57 AM in response to: amanda jones in response to: amanda jones
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Hi Amanda,
I think you'll find that the Hold To Term rules have changed. BT are now unable to charge you for the account if you no longer require it. It is against OFCOM's rulings for a company to make more money out of you as a leaving customer than an existing one. However, You will need to pay for the connection charge (if that has not expired it's original differed contract) which is £40. A cancellation fee of £25 if you are simply cancelling and not migrating using a MAC key and for any hardware. The Routers are advertised at £88 and i would suggest that if they believed on to be faulty then that would be replaced under guarantee and not be put on a differed basis. I would check exactly what they say the are charging you and query this through OFCOM. http://www.ofcom.org.uk/Months of impecable service form BT as an option 3 customer. (I've even recommended BT to people)
but
For the past 2 weeks peak traffic has murdered my connection.
I can get 14mbit off peak, and it used to drop to about 7-9 at peak times.
Now its down to 1-2mbit at peak times. (no i haven't breached FUP as I check my btinternet inbox for the 80GB warning)
I think its resonable to experience drop off but 90%!!!
BT advertising says fast speeds at peak times. less than 2mbit is not fast. (that the governments minimum standard!!!)
I don't know how to procede because when I'm experiencing these issues if I ring up I will end up waiting so long to speak to someone (because its peak time) the concection wiill be better again.
I can think of no recourse other than to approach trading standards...
Guarnetee me 5mbit at peak times (enough to stream HD iplayer) and I'd be happy
That is what BT vision customers are in essence are getting + what ever their PC is using.
Fair usage? what about Fair Supply. -
New contract, new hub, same broadband speed.
Went online to look at my broadband options - it suggested I could get 12-17MB/s on a new contract.
So I rang and got a new contract. The new hub arrived, works great.
Now, when I go online to bt.com and run the speed estimator, it suggests I could get only 12MB/s. OK this is right at the bottom end of the initial range, but fair enough.
However, the actual BT broadband speed test says I'm only getting 7.9MB/s - exactly the same as I got before the new contract.
So, my question is, should I actually expect a greater speed? Is BT providing a newer, upgraded form of VDSL? I mean, is there some technical reason why I could expect a greater speed?
(edit) OK I've done a bit of self-help... see some results below. Doesn't help me but maybe somebody can make use of this information. And yes of course I tried the speed test again and it didn't make any difference.you are on broadband with fibre vdsl which is the same as infinity but because your speed estimate was <15mb BT do not sell infinity where speed is <15Mb but you get broadband with fibre instead. this is still fibre to the cabinet and copper from cabinet to your home - just the same as infinity.
this is the second post recently where the estimate was the checker 'A' speeds but the reality is your line is not good enough for 'A' so you have somewhere between 'A' and the 'B' speed
the diagnostic test normally does work but sometimes you need to try a few times
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Broadband Speed dropped and wont come back
Hi, I need help and advice please.
Background info first though, so please bare with me.
During last July 2011 I was fed up of very low speeds and managed to get a BT engineer out to check the wiring etc... He did a great job by finding a badly insulated cable between myself and the Cabinet in our village. He also changed our master socket to a newer version.
Over the next few days my broadband speed went from 0.74mb download to 1.95mb download. Fantastic!
This speed has pretty much been a consistent rarely dropping below 1.7mb and at times has even gone up to my highest recorded of 2.46mb. I thought this was brilliant, I could watch iPlayer no problems and xbox live was even bearable (most of the time).
The big problem where I live is sometimes we have power cuts. Sometimes lasting hours but mainly just for seconds. Even so it switches the BB router off. (I know, but not my fault)
When we had the freak snow fall the other month problems started to raise their head. The computers in the household found issues connecting to the router and to resolve this BT BB Helpdesk kept advising me to reset router to enable connection. After connecting new ADSL filters the speed returned but connection issues continued.
BT supplied me with a brand new home hub 3 which I connected thinking it would give me my 2.4mb speeds again. Oh No. To be fare I think I was getting 1.95mb but I wanted more, as most people would. Why cant I get 2.4mb most of the time I have had for a few months.
Anyway I contacted BT who were kind enough to send a BT engineer out. He Said to me the Broadband speed is put out at the exchange (4.5km) at 8mb and comes into our village at between 3mb and 4mb. He detected no fault on the lines and spent the next 3 hours renewing 'D' and 'E' I think side of cabling (found this out later). He mentioned the noise was high but did something to lower it. On leaving he said I had 2.5mb and was confidant it would rise to 3mb.
Great not drastic but should give me 250kbs to 50kbs extra.
The day he was at my house we had 2 short power cuts followed by another couple some days later. This has not helped I'm sure.
NOW TO THE ISSUE.
My download speed since that day has not gone above 1.46mb download and every time I speak to the call centre they tell me my line is only capable of 2mb therefore 1.46mb is within acceptable range.
I am so tired of explaining that I was capable of receiving 2.4mb some 2 months ago yet now since the new hub 3 and line fiddling I am only capable of a 2mb downstream - 1.46mb DLS.
I know I have to wait 3 - 10 days but with power cuts its a nightmare, and they are so adamant about my 2mb downstream limit What the hell has happened.
Here is a link to my recorded (Speedtest.net) data over the past 11 months showing actual proof of receiving 2.46mb:
http://www.speedtest.net/results.php?sh=19a6b38248773feaa954bcf8e17ae768&ria=0
And here is my BT speedtester data:
1. Best Effort Test: -provides background information.
Download Speed
1.38 Mbps
0 Mbps
2 Mbps
Max Achievable Speed
Download speedachieved during the test was - 1.38 Mbps
For your connection, the acceptable range of speeds is 0.4 Mbps-2 Mbps.
Additional Information:
Your DSL Connection Rate :2.21 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
IP Profile for your line is - 1.5 Mbps
My home Hub data:
Line state:
Connected
Connection time:
0 day, 17:16:04
Downstream:
2,208 Kbps
Upstream:
448 Kbps
ADSL settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.1 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
9.3 dB / 15.0 dB
Line attenuation (Down/Up):
56.5 dB / 31.5 dB
Output power (Down/Up):
18.1 dBm / 11.9 dBm
FEC Events (Down/Up):
12650 / 48
CRC Events (Down/Up):
50 / 17
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
Loss of Link (Remote):
0
HEC Errors (Down/Up):
289 / 10
Error Seconds (Local/Remote):
0 / 0
Please Help me I know I've had better than this but all the numbers point to the fact I can no longer have them. Why?
Many thanks
Jon
Solved!
Go to Solution.Hi JONNYYOUNG,
I'm not educated enough to help but it mat reassure you, as it did me, to know your circumstances are not unique.
Your story sounds very simialr to my experiende last November, speeds and line length being very similar. An engineer said there was noise on my line so he switched me to another pair. Did the engineer do that for you too ? Net result my speed dropped from ~2.3 to ~1.4Mbps.
Fortunately a 21CN upgrade at my excahnge has brought my speed back up to ~2.4Mbps.
I'm sure imjolly, john46 and maybe a mod if you need it will sort you out as well as they did me.
Good luck,
dfenceman
Best regards,
dfenceman -
Slow broadband speed and a lack of customer care -...
I am so close to throwing in the towel with BT. The service I receive is both inconsistent and laughable, the customer care is non-existent and the price I pay is more than VirginMedia.
Why do I stay? Why do I persist with an organisation who are just not interested?
Anyway.
My broadband speed veers from 500Kb to 2Mb, but BT Technical insist I am capable of receiving 8-10Mb
The full story of my latest attempt to deal with BT Technical is here: http://brennigjones.com/blog/?p=2776
I am really at the end of my tolerance and tether, but if anyone can help with a last-ditch throw of the dice, please let me know - otherwise I'm off to VirginMedia.
ThanksHello David,
The results of the test are below. What do we do now?
<script type="text/javascript">// paintProgressAndMessageOnBar(-1 ,"One Last Test Required" ); // </script>
This Test comprises of two tests
1. Best Effort Test: -provides background information.
Download Speed
1845 Kbps
0 Kbps
7150 Kbps
Max Achievable Speed
Download speedachieved during the test was - 1845 Kbps
For your connection, the acceptable range of speeds is 600-7150 Kbps.
Additional Information:
Your DSL Connection Rate :8032 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 7000 Kbps
2. Assured Rate Test: -provides background information.
Download Speed
542 Kbps
0 Kbps
600 Kbps
Max Achievable Speed
Download speedachieved during the test was - 542 Kbps
For your connection, the acceptable range of speeds is 576-600 Kbps.
Additional Information:
Assured Rate IP profile on your line is - 600 Kbps -
Hello
My first post, and I'm hoping that someone will be able to help me with this.
For a few days now, I've been experiencing very slow broadband speeds (100kbps or less), in contrast to the 1.5 - 2Mbps that I would usually expect to get. I've been on hold to BT technical support for some time, and have got through twice, on both occasions being told that this is a widespread issue and to wait until the next day. However, I'm not seeing any improvement. I'm aware of the problems in Edinburgh and the North of England,but I'm in East Anglia.
speedtester.bt.com shows:
Your configured download throughput speed for this service is 135 k
and then:
Two consecutive attempts have failed to initialise an Assured Rate session for your service.Please raise a fault with your service provider stating that the Performance Tester tool indicated a problem with initialising your Assured Rate session. <script type="text/javascript">// paintProgressAndMessageTestBar(-1,""); paintProgressAndMessageOnBar(-1,'An Error has Occured! '); // </script>
My hub stats are:
ADSL line status
Connection information
Line state Connected
Connection time 1 day, 13:59:54
Downstream 1,504 Kbps
Upstream 448 Kbps
ADSL settings
VPI/VCI 0/38
Type PPPoA
Modulation ITU-T G.992.1
Latency type Interleaved
Noise margin (Down/Up) 15.0 dB / 19.0 dB
Line attenuation (Down/Up) 60.0 dB / 31.5 dB
Output power (Down/Up) 16.6 dBm / 11.9 dBm
Loss of Framing (Local) 0
Loss of Signal (Local) 0
Loss of Power (Local) 0
FEC Errors (Down/Up) 4586 / 92
CRC Errors (Down/Up) 297 / 2147480000
HEC Errors (Down/Up) nil / 72
Error Seconds (Local) 221
I hope this is enough information, but I'll happily supply anything else if I can. The uptime of 1.5 days is the time since I was advised to restart / reset to defaults etc.
Thanks for any help.
Deej.Once a line is stable and working well, it's best left running 24/7
Interventions like resets, replacing accelerators, unplugging the router etc. will cause line "flapping"
And the dslam sees this as instability, and in turn the BRAS lowers the IP profile ....
This is done to achieve stability, and decrease throughput purposefully, all done automatically.
What you have to do, is cure any line noise, plug directly into the master or test socket behind the NTE
faceplate, leave it connected and wait for the throughput to increase.
Very often a rock bottom IP may need a kick to get it out of the doldrums.
Eventually the noise margin will decrease, sync will increase, and IP profile go up.
Depending on how long the line has suffered impulse noise, will determine the time for SNR to come down.
Regardless of which type of phone you used to test quietline ... hum or crackle is a no-no.
It may be the cause of the problems. It could be REIN on the network portion of the connection or dslam
crosstalk, either way it needs to be reported as line noise before you can count it out of the equation. -
I have been trying to update my ipod to the 5.0.1 but after waiting for a hour for the download i get an error message that the server has timed out as my broadband speed is not good, could this be the problem and if so how can i get the update?
I have the same problem I disable msconfig mode all the programs escept windows and apple products but the same error appears at the last second of downloading the update
-
Hi,
I did a speedtest on the 1st and it showed I was getting 16mb DL speed however in the past couple of days I have only been recieving 3-4mb sometimes even slower.
I checked my status through ADSL settings and was wondering if the noise on the line is the problem:
ADSL line status
Connection Information
Line state
Connected
Connection time
2 days, 01:26:37
Downstream
5,479 Kbps
Upstream
763 Kbps
ADSL Settings
VPI/VCI
0/38
Type
PPPoA
Modulation
G.992.5 Annex A
Latency type
Fast
Noise margin (Down/Up)
31.1 dB / 10.3 dB
Line attenuation (Down/Up)
18.9 dB / 7.8 dB
Output power (Down/Up)
35.0 dBm / 1.1 dBm
Loss of Framing (Local/Remote)
0 / 0
Loss of Signal (Local/Remote)
0 / 0
Loss of Power (Local/Remote)
0 / 0
FEC Errors (Down/Up)
0 / 0
CRC Errors (Down/Up)
7 / 0
HEC Errors (Down/Up)
2 / 0
Error Seconds (Local/Remote)
7 / 0
Thanks.
Tom.HI welcome to the forum
Yes your noise is the problem that has risen because of disconnections
can you please try the quiet line test at the test socket located inside the master socket dial 17070 select option 2 you should hear no noise if you do then you need to phone bt faults on 151 and report a noisy line but do not mention broadband when you call increases in noise margin can also be caused by manually restarting the hub have you been doing that in the hopes of increasing speed if so please stop as restarts of the hub are the worse thing you can do this link may also help the post by RogerB gives lots of suggestions to try as well http://community.bt.com/t5/BB-in-Home/Poor-Broadband-speed/m-p/14217#M8397
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Low Broadband speed = line fault?
Hi,
We have had a very slow download speed since the high winds started last week (live in a rural area about 1 mile from exchange).
I have run through the BT Broadband speed wizard & not improved the speed.
ADSL Speedtest results are:
Download speed achieved - 194Kbps
Acceptable = 50-250Kbps
DSL 3424Kbps (downstream)
448Kbps (upstream)
IP Profile = 250Kbps
Now, I don't know what it was before - but this appears to me to be pretty slow!
If I understand the notes correctly? for 3424Kbps we should be getting 600 to 7150Kbps throughput speed?
All I know, is that pages are taking an age to load...
Any thoughts on what to do next please?
PS After restarting the Hub 2.0, we got the following results:
ADSL line status
Connection information
Line state
Connected
Connection time
0 days, 1:20:46
Downstream
5,120 Kbps
Upstream
448 Kbps
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.1
Latency type
Interleaved
Noise margin (Down/Up)
12.3 dB / 23.0 dB
Line attenuation (Down/Up)
48.0 dB / 29.0 dB
Output power (Down/Up)
19.7 dBm / 11.9 dBm
Loss of Framing (Local)
0
Loss of Signal (Local)
0
Loss of Power (Local)
0
FEC Errors (Down/Up)
2701 / 0
CRC Errors (Down/Up)
64 / 2147480000
HEC Errors (Down/Up)
nil / 0
Error Seconds (Local)
16
Appears faster on paper - but still as slow loading pages!
Solved!
Go to Solution.Hi again,
As promised, we have left on 24/7 & not re-set etc. Although it seems to have re-set itself a few times.
I am amazed at the low 480 Kbps speed! It is usually around 5400 Kbps...
Test1 comprises of Best Effort Test
Download Speed
243 Kbps
0 Kbps
500 Kbps
Max Achievable Speed
Download speedachieved during the test was - 243 Kbps
For your connection, the acceptable range of speeds is 50-500 Kbps.
Additional Information:
Your DSL Connection Rate :480 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 350 Kbps
ADSL line statusConnection information
Line state
Connected
Connection time
1 day, 15:47:51
Downstream
480 Kbps
Upstream
448 Kbps
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.1
Latency type
Interleaved
Noise margin (Down/Up)
29.3 dB / 19.0 dB
Line attenuation (Down/Up)
47.0 dB / 29.0 dB
Output power (Down/Up)
15.3 dBm / 11.9 dBm
Loss of Framing (Local)
14
Loss of Signal (Local)
28
Loss of Power (Local)
0
FEC Errors (Down/Up)
26086 / 1
CRC Errors (Down/Up)
1766 / 2147480000
HEC Errors (Down/Up)
nil / 1
Error Seconds (Local)
7085 -
Low broadband speed (narrowband)
On the 14th of January I lost my telephone service and obviously my broadband.
I telephoned the help line with my mobile phone and after speaking with an Indian lady in India for 45 minutes she said she was going to run some tests and please would I not use the telephone or the broadband while she did it. I informed her that I had said right at the beginning that my telephone and broadband was not working, se then said that she now had to pass me onto a different department!
I was put through to another lady this time in England who told me what the problem was in 2 minutes. Why can’t you have your call centre in this country so that the staff can understand the problem?
On Wednesday 19th January an engineer called to fix the telephone line and I can now use the land line telephone.
That evening I switched on my computer and the broadband was working but extremely slow, I called the broadband help line and they ran some tests and got me to do some things like re-cycling the router etc.
I borrowed a router (the same as mine) from my friend who lives 3 doors away, we plugged my router and then afterwards tried his straight into the master socket, we tried 2 different computers and 2 filters, all had the same symptoms broadband speed or 135 kb/s.
An engineer was sent out on the 1st of February and he said that he would not leave until it was fixed. He left saying that I would have up to 11 MB/s within 24 hours.
Today I have 250 KB/s
I have now spent in excess of 8 hours on the phone and I have not got anywhere.
Every time I phone the broadband help i am told that I have to wait another 24 to 48 hours for it to fix itself
It is now Saturday 6th February and my download speed is 144 kb/s
I have now been without broadband for 24 days
My line speed is 11 Mb/s but the download speed is capped at 250 kb/s (from the bt speed test)
How many more weeks do I have to wait - nobody at BT cares
I am a very unhapy non user.If the password on the card which was shipped with the homehub doesn't work or the password page doesn't let you in, try and reset your home hub (Stick a pen into the little red button and press it) and then try what John says
Like this post? Give it a Star . If this post answers your question, please Mark it as the Accepted Solution. -
Will a new router increase my broadband speed in this configuration
How much (if at all) can I increase my broadband speed by getting a faster router. Here's my config:
DSL line --> DSL modem --> Lynksys BEFSR41 Router --> Ethernet cat-5 wiring in house --> TimeCapsule WiFi
The computers using this network are an Intel iMac (10.6), a PowerPC iMac (10.4), and two Intel MacBooks (10.6).
The modem/router are located in an in-wall distribution box in a utility room. I want to keep the hardwired ethernet available in case the WiFi quits temporarily. The TimeCapsule is in a good location (top shelf bookcase on first floor) for coverage of my 2-story house. In principle could eliminate the Lynksys modem, and use the TC as the primary router, but it would be difficult to physical locate the TC where it could both distribute to the house ethernet and have good radio reception.
Testing via the hardwire ethernet (using Speakeasy and speedtest.net) shows download and upload speed 1.27Mbps and 0.32Mb/s. My ISP is pacbell.net. I get the same result via my W-Fi. Speedtest.net tells me my result is about 40% of the average for pacbell.net to my zip code 94301.
I've heard there are much faster routers than the BEFSR41, but I don't know if my internet speed is limited by my current router or by pacbell's DSL service.
Any insights would be appreciated.Will a new router increase my broadband speed
No...your speed is only going to be as fast as your weekest link, which in your case is the DSL modem and the connection speed package you subsribe to. -
When I pick up my ipad 2 the broadband speed drops by half is it broken?
I have good knowledge of routers and wifi in general and I don't have any problems with any of my other devices such as xbox laptop and even my first edition ipad works just fine.
When I am right next to the router if I put my ipad 2 down and run speed test I get 5 meg but when I pick it up and hold it and run the same test I only get 2 meg?
The other issue I am having with the ipad2 is the further away from my router the slower the speed gets and downstairs I only get 1 meg if I put it down or 0.4 meg if I am holding it where as my normal ipad(1) will get 4.7 meg in the same place.
I have tried various things such as changing my router setting to N frequency and changing to channel 13 but this didn't help. I have a really good D-link router and I know how to use it so I don't think its that at all.
So is my one broken and does it need to go back to the shop or are they all like this?First off thanks for all the responses..... NOT
After reading all the other stuff on people with wifi problems I found out that lots of people were having success by turning off the 'N' capabilities of the router so I have now changed to B and G signal and the ipad 2 is working perfectly.
But thing is now I can no longer run my router on 'N' which is necessary for my xbox and other devices so although this fixes the problem it is only a temporary solution.
So how do I get my IPAD2 to work on the N signal? -
Until recently i have been achieving broadband speeds of between 6.0MB and 7.1MB over the last 12 months
See copy of speed test done on 17th May 2011
We have had work done recently at our exchange Knock Belfast and the broadband checker results have shown I should now be able to get 15MB to 17MB broadband speed
I have been on the phone a couple of times regarding this and have noticed far from increasing speed my broadband speed has substantially reduced. Speed reading today 04/06/2011 3.4MB
Unhappy customer
I would also draw your attention to Ofcom's
2010 Voluntary Code of Practice: Broadband Speeds
FAQ
Test1 comprises of Best Effort Test: -provides background information.
Download Speed
6107 Kbps
0 Kbps
7150 Kbps
Max Achievable Speed
Download speed achieved during the test was - 6107 Kbps
For your connection, the acceptable range of speeds is 600-7150 Kbps.
Additional Information:
Your DSL Connection Rate :8128 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 7150 Kbps
If you wish to discuss these results please contact your ISP.
If you are experiencing problems with specific applications, servers or websites please contact your ISP for assistance.
Your test has completed please close this window to exit the performance tester.
Please visit FAQ section if you are unable To understand the test results.
Your broadband checker results
Broadband option
Broadband speed range
When you can get it
Action
BT Total Broadband Faster BT Total BroadbandYou can get our fast and reliable broadband with speeds of up to 20Mb. The speed prediction we have provided is an estimate, however download speeds can vary and the actual download speed will fall between a range. This is generally within 1-2 Mb higher or lower than your estimated speed quoted.
Between 10.0Mb and 19.5Mb
(Estimated speed: 17.0Mb)
Now
Learn more
BT Infinity is not currently due to be rolled out in your area within the next 6 months. Register your interest and we will keep you up to date about the BT Infinity rollout.
Register Interest
BT always offers you the best speed possible on your line.The speed prediction we have given here is an estimate, however download speeds can vary and the actual download speed will fall within a range. The range is an indication of the speed that other similar lines across the UK have achieved for their broadband service; this is generally within 1-2 Mb higher or lower than your single estimated speed quoted.
The actual speed is dependent on several factors such as the product option you choose, the processing power of your computer,how many people are using your broadband connection at the same time,whether you use a wireless or cable connection,the speed of the websites that you visit and how we're managing the network. Speeds can be lower at peak times - peak times are evenings and weekends.according to the btspeedtester results you have posted you are on adslmax up to 8mb and you have the max connection of 8128 with the correct profile of 7150 and throughput looks fine.
your exchange may have been upgraded check here http://www.samknows.com/broadband/exchange_search but it could be weeks or months before BT are in a position to rollout the changes to all the customers on that exchange. normally you would get an email from Bt advising the exchange upgrade but even then it could be a few weeks as the rollout is phased
if you get upgraded your modulation will change from current 992.1 to either 992.3 or 992.5
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’. -
I've been having an issue for the last few weeks with my broadband speed, as it has suddenly become very slow. I contacted the BT broadband support and they did some tests on the line and they came back fine. I then moved the connection from the master socket to the test socket re-did the speed test and the results were exactly the same as the master socket. So support seemed to think it maybe something to do with the ADSL filters and are going to send me some new ones. The connection is now back in the master socket.
I've done a phone test using a handset and there did not seem to be any interference on the line. So I googled around and started wondering if I'd been banded. I've recently moved (about 6 weeks ago) from BT broadband option 2 to BT Broadband option 3 which could have coincided with when the problem started, but I'm not 100% sure that this is the case. I was thinking maybe I've been banded since moving to option 3. I've not maintained a steady connection since my move to option 3 as my router is switched off every night. So I've now maintained a steady connection (connected to the master socket) for a over a day however the stats show no sign of improvement. I'm going to maintain this connection for 3 days as suggested in other threads to see if the stats improve. I just thought I would post to see if anybody had any other ideas, any advice would be greatly appreciated.
Download speedachieved during the test was - 0.25 Mbps
For your connection, the acceptable range of speeds is 0.1 Mbps-0.25 Mbps.
IP Profile for your line is - 0.25 Mbps
Upload speed achieved during the test was - 0.62Mbps
Additional Information:
Upstream Rate IP profile on your line is - 0.83 Mbps
ADSL line status
Connection information
Line state
Connected
Connection time
1 day, 17:05:57
Downstream
283 Kbps
Upstream
864 Kbps
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.5
Latency type
Interleaved
Noise margin (Down/Up)
14.7 dB / 13.3 dB
Line attenuation (Down/Up)
46.5 dB / 27.8 dB
Output power (Down/Up)
0.0 dBm / 12.8 dBm
Loss of Framing (Local)
0
Loss of Signal (Local)
0
Loss of Power (Local)
0
FEC Errors (Down/Up)
53894 / 0
CRC Errors (Down/Up)
0 / N/A
HEC Errors (Down/Up)
N/A / 0
Error Seconds (Local)
0I've now maintained a connection for over 5 days but still seem to be on a banded profile there does seem to have been some errors and some signal loss but it does not seem to have been enough to have reset the clock. Is there anything else I can do to improve the speed or is it just a case of maintaning a connection until the speed decides to improve?
ADSL line status
Connection information
Line state
Connected
Connection time
6 days, 0:56:25
Downstream
283 Kbps
Upstream
864 Kbps
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.5
Latency type
Interleaved
Noise margin (Down/Up)
14.9 dB / 13.4 dB
Line attenuation (Down/Up)
46.5 dB / 27.8 dB
Output power (Down/Up)
0.0 dBm / 12.8 dBm
Loss of Framing (Local)
0
Loss of Signal (Local)
1
Loss of Power (Local)
0
FEC Errors (Down/Up)
138001 / 0
CRC Errors (Down/Up)
14 / N/A
HEC Errors (Down/Up)
N/A / 0
Error Seconds (Local)
2 -
So - You think that you have a problem.
Compared to the atrocious broadband service which I receive from BT, Your connection is Fast.
Since having my phone line installed 15 months ago, I have spent Hundreds of hours on the phone ( when it works ) listening to machines telling me to wait, because '' Your call is very important to us ''
Twenty-five to Forty-five minutes is the usual waiting time.
When I Do Eventually get through to the Indian Helpline operator, I find that their English is usually rudimentary and, although they do try very hard to help me, they are unable to do so.
After around anywhere between half an hour and Two hours of trying unsuccessfully to help me, they arrange an Engineers Visit to my home.
I have had visits from FOURTEEN ENGINEERS at my home in FIFTEEN MONTHS.
MY BROADBAND SPEED PROBLEM IS CONTINUING. SOMETIMES I HAVE NO CONNECTION AT ALL.
My Download Speed normally varies between 0.01mbps and 1.1mbps. I have, on occasions had 1.4mbps to 2.5mbps, but these occasions are rare, and they only last a day, or two days at best.
All of the ( Very Nice ) BT Engineers have tried their very best to help me.
Some of them were successful, but the improvements which they make don't last.
Luckily, I am retired, so I have the the time available to see the engineers.
I need the broadband for the online shopping, because my nearest local supermarket is 12 miles away.
I used to get angry about the situation, but it just adds even more stress & it doesn't help.
I have become accustomed to paying £21 a month for an awful service.
ANYONE WHO CAN SUGGEST A PERMANENT CURE WILL BE INVITED HOME FOR A FREE LUNCH.....Hi welcome to this customer to customer self help forum if you read this link provided by CL Keith http://forumhelp.dyndns.info/speed/first_steps.html. And post back the details asked for then we can start to offer you some help and if further help is needed we can help you by putting introduced with the forum moderators who are a small UK based team of trouble shooters
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’ -
I am having the same type of problems I just joined BT from another provider as they have cut my broadband speed in more than half since July the 1st 2012 I live in a small Welsh Vallley called Gilfach Goch. I have two seperate internet lines into this house one with BT and one with Sky they have both has their speed cut by more than half I spoke with a BT engineer at the local exchange today who told me that BT know that there are severe Broadband problems here in Gilfach but that the BT management is refusing to allow engineer's to track and repair the fault. So all I can say is that unless BT does it's job and repairs the fault in this area I will not pay them for such a extremely poor levell of service and I would also suggest that people start complaining to Ofcom about the service issues as I most certainly will be.
As you can see from above the BT Mods do not appear to like the truth being told about how bad BT service is in essence you must not say anything bad about BT. I can honestly say that I do not suffer from the rose tinted spectacles of the Mods myself as someone else has pointed out that BT make you sign an 18 month contract in advance I will point out now that BT if they are providing less than the service that you agreed to and were receiving prior to signing said contract will be in breach of their own terms and conditions and they are also liable under the Goods and Services act which states that a company must provide the agreed to service in a reasonable time frame and with due care. If this is not the case then they potentially face a claims for damages against them and they would have to explain their lack of services in a open court room you can file these types of claims using the Money claim online service should the individual choose to do so and you would of course have to be prepared to argue your case and pay the required fees. As I have already been informed that BT knows about the problems here in Gilfach and is not willing to do the required repairs to deal with the loss of services this clearly puts them in a breach of contract situation and potentially liable for said damages as well as a fomal complaint to the Telephone regulator ofcom finally it is up to the individuals own choice as to what course of action they choose to take whether they wish to continue paying for poor service or trying to deal with it the facts around here speak for themselves.
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