'S' numbers for the web-site

I know that this is probably not the place to raise this, but I really dont know where to look for a solution to this.
I have a customer who I have requested SAP Portal USer ID's for and they have all been generated 'S' numbers accroding to my requests.
However, none of these numbers is physically allowing these people access to the bits of the web-site that they should abe allowed to.
I have checked that they all have the correct authorisations, and I have also sent a feedback message to SAP as per the instructions when you get a situation where 'S' numbers do not appear to be working correctly ans as yet I ahev heard nothing back from them.
Can anyone suggest any reasons as to what might be causing this issue and whether there is anywhere that I could turn to get this sorted out.
Thanks
Stuart

Hi Stuart,
There can be many reasons for your issue.
I think the best you can do is to contact your SAP manager or your PSA. They can help you with this.
Regards
Victor

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