S the Apple system in the United States is different??

I went to the branch and they told me we will change your iPhone
But then they told me where you bought your iPhone I told them from the Middle East
We are sorry we can notchange your iphone because you bought it from the Middle East
Been visiting the branch twice
My friend bought using his iPhone from the Middle East, there was a problem and was replaced him from Denver
My friend and I have a number and all the details ....
I want to know why his iphone was change , but was rejected change my  iPhone
My question
Is the Apple system in the United States is different??

Hi Mick ...
Check out this suppoort article   >   Apple IDs and iCloud

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