S10 webcam problem

I can’t get my webcam to work.
I have an S10, still under warranty.
I never tried the webcam until recently.
I have installed all of the software upgrades that are offered for all components on the computer.
I have the latest BIOS version.
I am running XP home, Sp3.
The device manager says that the device is working properly,
I have uninstalled and reinstalled the device driver.
When I click “Take a new picture” using the USB Video Device, no picture is taken.
When I test the camera using the USB Video device Properties, it passes the test.
When I use the Scanner and Camera Wizard to take a picture, it replies “Unable to take picture”.
I installed EasyCapture and configured it. No pictures are taken and no videos are taken.
What can I try next?
Thanks,
Mike Grady

Mike_Grady, welcome to the forum,
It would make sense if you could join the thread linked to in the above post by KalvinKlein as this would keep the discussion in one thread and not splinter it.
I'm locking this thread to avoid the duplication of discussions.
Thanks for understanding.
Andy ______________________________________
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Hello davidoff!
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Attachments:
display_capture.JPG ‏9 KB

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"Qod natura non dat, Salmantica non praestat"
Attachments:
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Hi ! Sense no one is repling, I'll offer my advice. Others my reply with better advice latter!
"I thought maybe the drivers have been obsolete or removed by mistake due to whatever reason, so I tried installing a fresh version of Windows 7 Home Premium SP1 (downloaded from microsoft website / geniune)"
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Hi,
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Bye TOK

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