S440 and S540 Hinge Mount Failures - Not in warranty after 1 year

Question

My first experience with Lenovo is very bad.
After 1 year, my Thinkpad S540 seems to have hinge problems. I have 3 years warranty.
I contacted italian support and they said it is not a defect recognized on this model.
So I said: If lenovo builds only one notebook with a defect, this is not taken into consideration? Warran I think it's really disrespectful to their customers.
My company is a retailer of computer services and I think that we will not more offer Lenovo to our customer.
3/9/15 EDIT: Added S440 posts to the discussion. Amy_Lenovo

Answer 1

I'm still trying to figure this out with Lenovo.
Now you are allready the third person with same problem!
At this point they really must admit It is their design flaw.
First I complied to the Finnish service company (PCHELP). They kindly made a customer complain to Lenovo for me. 
Here is the email I received from Lenovo EMEA Complaint Management:
"Dear Mr. Pajunen,
Your formal complaint has been escalated to our team for a resolution.
I have been investigating the background of your case and I have received the information regarding your unit from our technical support team a while ago.
I regret to inform you, that the CID (customer induced damaged) was confirmed by depot engineers.
The machine was assembled properly, so the damage could not be caused by the quality issue.
The analysis output is, that this damage was caused by usage in a way exceeding the design assumptions.
Machine still can be fixed, but only on your costs as a billable repair.
You can always find the warranty terms and conditions here for your reference:
http://support.lenovo.com/en_US/guides-and-manuals/detail.page?DocID=UM008281
I hope you find this explanation helpful.
Thank you for understanding and cooperation.
Kind regards,
Marek Krajca"
Funniest part was this: "The machine was assembled properly, so the damage could not be caused by the quality issue."  
And I replied: 
"Well, I can not agree with your depot engineers.
The first time the computer was in service (same problem, within the warranty), the depot engineers informed me the problem was the adhesive attachment inside the hinge and cover of screen that had failed to keep all the pieces together.
Now your people are telling me that I have caused the damage!
If some issue comes up more than once, I would say it definitely is a design flaw.
Here is THE SAME ISSUE:
https://forums.lenovo.com/t5/S-Series-ThinkPads-ThinkPad-Yoga/S540-Hinge-not-in-warranty-after-1-year/m-p/2015855/highlight/true#M8929
It doesn't mean much that: "The machine was assembled properly, so the damage could not be caused by the quality issue.", if the design of the machine is impermanent, it is solely a quality issue in my opinion.
My assumption for the design of a laptop includes opening and closing the lid in normal manner for several years, not half a year at a time!
As there clearly is a flaw in the design of the computer, the company MUST admit it if they are going to be in business for longer period of time.
These so called depot engineers need to explain me how I have exeeded the desing assumptions, and prove it.
This hinge failed the second time allready, as only thing I did was opening the lid!
Do they think I am so stupid I cannot properly open a laptop? 
If that is too much to achieve from Lenovo, in +1000 euro computer, I'm just greatly disappointed.
I've used many IBM's ThinkPad's and they have worked for years without any hinge problems!
If Lenovo can't admit their mistakes in the design, I will definitely not be recommending Lenovo product for anybody.
If they do, I would love to recommend Lenovo as their customer support is awesome.
Kind regards from Finland"
So they ask me in the service company to either pay:
550€ for the LCD assembly  
70€ for the LCD Cover
OR
175€ for estimation! (how long did the worker really look at this damage? 5 minutes?)
2x 33€ for transportation
(24% TAX NOT INCLUDED in anything in a very 'murican manner)
So most likely I just order my computer back, and try to fix the hinge myself.
This situation is totally absurd, I feel ripped off by Lenovo. 
We buy a +1000€ computer from them, and what do we get?
Thank you for coming forward with this issue.