S5304y

Hello,
I am trying to download windows 7 Home Premium OA so I can reinstall it.  Tried getting through Microsoft but they refered me to HP since it was installed on the CPU via purchase.  Searched downloads but once I selected my model, I get an "internal Server error" that prevents me from moving forward.  
Thanks 

To perform a factury restore repeatedly tap the F11 key at boot to enter the recovery manager.
Should you be unable and you did not create recovery disks when you got the computer you will have to order them from HP.
If you live in the USA/Canada, call this number...  1-800-334-5144.
 If you do not live in the USA/Canada, call the HP business PC support number for the country you live in.
 http://h50146.www5.hp.com/lib/doc/manual/desktop/b​usiness_desktops/6005us_332630_007.pdf
You cannot download these disks.
Please mark my post as SOLVED if it has resolved your problem. It helps others with similar situations.

Similar Messages

  • S5304y hard disk Error

    I am getting a hard disk error but for some reason my computer was able to reboot to normal after rebooting in safe mode any ideas?
    Also, does anyone know how to email support directly.
    I went thru the warranty check process and started a chat but lost connection to it as they where trying to tell me my warranty was up, but the only way that you can even talk to them with live chat is if you have a warranty so I Need to know who to email now.
    because even though they took my email in the chat they are not sending me anything now.
    Please help if you can
    Thanks in advance.

    Hi
    You could put in your Serial & Product number in the link given above and check if the unit is still under warranty incase you like to order the part that will cost you as the unit is Out off warranty. You can visit the link given below and order the part yourself or call HP Technical support order the Hard drive along with the recovery kit incase you wanna to complain just speak to the supervisor directly over the phone itself that would be better.
    http://www.partsurfer.hp.com
    Let us know how it goes!
    "I work for HP."
    ****Click the (purple thumbs up icon in the lower right corner of a post) to say thanks****
    ****Please mark Accept As Solution if it solves your problem****
    Regards
    Manjunath

  • Windows stuck on blue HP Invent screen and won't load desktop items after doing a system recovery

    Hello, this is my first time posting here, as I am in desperate mode!  I have a HP Pavillion Slimline s5304y desktop pc, using Windows 7, that I purchased in Feb 2010.
    After getting a virus on my computer, I ordered system recovery disks from HP and did the recovery to original factory settings process (twice!), however, during the Windows setup process, it doesn't ever get past the blue HP Invent screen that says:
      --Do not turn off your PC during this one-time setup process
      --Your PC restarts several times during this setup process
      --Messages may pop up onto your screen. Ignore these messages until you are prompted to restart or shutdown your PC
    Towards the bottom of the screen it continues to say "Please wait..." with a scrolling green bar. All I see is the windows start buttom in bottom left corner but am not able to access anything and I don't ever get my desktop screen or desktop icons. I have restarted and shut down several times and as soon as I log on to windows, I just get that same blue screen.
    The 2nd time I did the recovery process, I let it continue overnight (just in case I wasn't waiting long enough) and my computer never shutdown like it was supposed to when the installation was complete.  Also, I watched the whole process the first time around and my computer never restarted like it said it was supposed to; it just seemed to be stuck during the rest of the windows setup process.  It eventually just went into sleep mode.
    I don't have anything else plugged in except the power cord, the monitor and the keyboard/mouse.  I have not installed any new hardware since I purchased the computer.
    I did a diagnostics test and everything passed.
    I tried to get help from HP Support, but because I'm out of the warranty period, they cannot help me and want to charge me $99!!!
    I don't know what else to do at this point. Can someone please help???
    Thank you.
    This question was solved.
    View Solution.

    Hi,
    I would try wiping the entire Hard Drive first and then reinstalling the Operating System as this may get around this issue.
    Download and install Killdisk on the link below - ( despite the name, this application will just write zeros to the entire drive leaving it in a similar state to a new Hard Drive ).
    http://software.lsoft.net/KillDiskSuiteFree-Setup.exe
    Download and install ImgBurn on the link below.
    http://download.cnet.com/ImgBurn/3000-2646_4-10847481.html
    Go to the Kill Disk application you have installed in All Programs, open the main folder, then select Bootable Disk creators and from that select Bootable DOS CD Creator which will burn the bootable ISO to a blank CD.
    During the next process do not worry about any warnings as your Recovery DVDs will reformat the HDD.
    Insert this CD in to your PC that is unable to load Operating System properly. Shut the PC down, then start it again to boot from the Killdisk CD and follow the on screen instructions for Kill Disk.
    A brief description of the process is here Killdisk.
    Use this to wipe the whole of the Hard Drive, highlight (80h) and press f10 ( you will also have to type a confirmation and hit enter ) - ( this will make sure you include all partitions and then start the process - this may take a couple of hours! ). 
    When the process is complete, remove the Killdisk CD, insert your first HP Recovery Disc and try the installation again.
    Regards,
    DP-K
    ****Click the White thumb to say thanks****
    ****Please mark Accept As Solution if it solves your problem****
    ****I don't work for HP****
    Microsoft MVP - Windows Experience

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