S60 & Mail for Exchange / Reply-To Field

Greetings all. This will be my first post to the forums so if there's a more appropriate place for this message please feel free to redirect me.
The short version is this: Based on recent experience it looks like Nokia's Mail for Exchange client isn't honoring the "Reply-To" envelope header field. When one replies to a message with this field set, it is ignored and the message is instead directed to the "From" address. I'm fairly certain that isn't compliant with RFC822 (section 4.4.4).
Here's some context:
We use an email- and web-based product called Request Tracker (RT) for managing our technical support interaction with customers. When RT receives a new ticket it alerts subscribed users (support technicians) by sending an email. The email RT sends has its "From" address set to the requestor's address--the person who opened the ticket originally. However, it sets the "Reply-To" field to the primary support address. That's done intentionally so RT can centrally record all correspondence with customers.
I checked the headers with a Windows-based mail client (Outlook), and the Reply-To field is correctly set. Similarly, when I reply to the message via Outlook, the destination address is correctly set to the Reply-To address. However, this is not happening when Mail for Exchange users reply to RT's messages.
Has anyone had similar experiences with Mail for Exchange? Is there a configuration option somewhere which might control this behavior?
Thanks for any guidance you can provide.
Regards,
Damon

UP

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