S7 event log Protocol Error: Handheld File could not be opened (4004)

Every time I do a hotsync now, I get an error message indicating that two files were not successfully back up: "S7 Event Log" and "EX_New Stories".  Both inidcate "Protocol Error: Handheld File could not be opened (4004)."  Does anybody know how to fix this?
Post relates to: Centro (Sprint)

No need to complicate the Forum with duplicate posts...
Using the Search function here on the Forum, you'll find many posts that offer solutions to your problem.  I searched for "4004", and found many matches.
One like this one may help.
WyreNut
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  • System synchronization failed--Protocol Error: Handheld file could not be opened. (4004)

    I have reviewed Palm Support Page and the forums and recognize this is an old story but the solutions offered haven't worked for me.  I have had my Tungsten 2E for over a year and an earlier version before that.  It has been working well for me until I had a problem (out of the blue) with the HotSync.  I reinstalled the Palm software after checking cables, etc.  I was able to relink and get updated info from my handheld to the desktop but with a few blips in DocstoGo where I had to delete documents and add them back to the desktop and resync with the handheld.  All the info is on the handheld but see the log below to see the message "System synchronization failed".  A suggestion by other users is to delete the "PmTraceDatabase" to file C:\Program Files\Palm\N\Backup\PmTraceDatabase.PDB but I cannot find the named file on my desktop program files for Palm. 
    Does anyone have an explanation other than "live with it" since I believe I'm getting all my info synced?
    HotSync operation started 02/14/08 09:26:07
    OK Calendar
    OK Contacts
    OK Tasks
    OK Memos
    OK Expense
    OK Note Pad
    OK Documents To Go
    OK Photos
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       - Installed file: C:\Program Files\Palm\N\Install\GraphicsLibrary.prc
       - Installed file: C:\Program Files\Palm\N\Install\SheetToGo.prc
       - Installed file: C:\Program Files\Palm\N\Install\SS_P2P.prc
       - Installed file: C:\Program Files\Palm\N\Install\WordToGo.prc
       - Installed file: C:\Program Files\Palm\N\Install\WP_P2P.prc
       - Installed file: C:\Program Files\Palm\N\Install\WTGFontPackage.pdb
    OK Install
       -- Backing up db psysLaunchDB to file C:\Program Files\Palm\N\Backup\psysLaunchDB.PDB
       -- Backing up db PmTraceDatabase to file C:\Program Files\Palm\N\Backup\PmTraceDatabase.PDB
    System synchronization failed
    Protocol Error: Handheld file could not be opened.  (4004)
    HotSync operation complete 02/14/08 09:26:47
    Post relates to: Tungsten T2
    This question was solved.
    View Solution.

    1. download and install FileZ from here
    http://nosleepsoftware.sourceforge.net/index.php?page=filez
    2. Launch FileZ and tap on view and edit files
    3. Open the internal folder and tap pmtracedatabase and put a check mark next to it
    4. Tap details
    5. Tap on the "Attrs" tab
    6. Uncheck the box next to backup
    7. Click Save
    8. Sync

  • Protocol Error:handheld file could not be opened.(4004)

    Hi well im new to the forum so im sorry if i make any mistakes
    im having a problem with hotsync it shows me this message and i dont know what to do
    can anybody help me?
    Thanks =)
    Post relates to: Centro (Sprint)
    Message Edited by Jessica9507 on 12-27-2007 01:44 PM

    The pmtrace database file does not backup properly on Vista machines to get rid of this annoying message. Do the following steps
    1. download and install FileZ from here
    http://nosleepsoftware.sourceforge.net/index.php?page=filez
    2. Launch FileZ and tap on view and edit files
    3. Open the internal folder and tap pmtracedatabase and put a check mark next to it
    4. Tap details
    5. Tap on the "Attrs" tab
    6. Uncheck the box next to backup
    7. Click Save
    8. Sync

  • Handheld file could not be opened on sync

    After reading Pm Trace Database Error I was able to download fileZ and fix this problem with this file but I have two more files with the same error, (4004) handheld file could not be opened, syncerr_file_not_open. They are multimail messages and midataidcache. I could find multiimail using filez but not midataidcache. I found midataidcache in a backup folder and put it back on the handheld. I am not that "great" at this but will try and fix this with your help. Thank you!
    Post relates to: Palm TX

    You installed wireless sync. Go to wireless sync then tap on settings. Then go to connections then go to advanced and check enable other sync apps.
    Post relates to: Treo 800w (Sprint)

  • Photoshop not importing MOV doc- "The file could not be opened." error

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  • Error: File could not be opened.

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    ** Begin FDM Runtime Error Log Entry [2012-03-27 14:14:25] **
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    Description...................................... File could not be opened.
    \\xxxxxxx\c$\fdmdata\xxxxxxx\Outbox\ExcelFiles\Periods99008.xlsx
    Procedure........................................ clsAppServer.fFileGetStream
    Component........................................ upsAppSv
    Version.......................................... 1112
    Thread........................................... 14368
    IDENTIFICATION:
    User............................................. xxxxxxx
    Computer Name.................................... xxxxxxx
    App Name......................................... xxxxxxx
    Client App....................................... WebClient
    CONNECTION:
    Provider......................................... SQLOLEDB
    Data Server...................................... xxxxxxx
    Database Name.................................... xxxxxxx
    Trusted Connect.................................. False
    Connect Status.. Connection Open
    GLOBALS:
    Location......................................... Sample
    Location ID...................................... 748
    Location Seg..................................... 2
    Category......................................... WLCat
    Category ID...................................... 12
    Period........................................... Jan - 2012
    Period ID........................................ 31/01/2012
    POV Local........................................ False
    Language......................................... 1033
    User Level....................................... 1
    All Partitions................................... True
    Is Auditor....................................... False
    ** Begin FDM Runtime Error Log Entry [2012-03-27 14:19:30] **
    ERROR:
    Code............................................. 3002
    Description...................................... File could not be opened.
    \\xxxxxxx\c$\fdmdata\xxxxxxx\Outbox\ExcelFiles\ImportGroups43950.xlsx
    Procedure........................................ clsAppServer.fFileGetStream
    Component........................................ upsAppSv
    Version.......................................... 1112
    Thread........................................... 11884
    IDENTIFICATION:
    User............................................. xxxxxxx
    Computer Name.................................... xxxxxxx
    App Name......................................... xxxxxxx
    Client App....................................... WebClient
    CONNECTION:
    Provider......................................... SQLOLEDB
    Data Server...................................... xxxxxxx
    Database Name.................................... xxxxxxx
    Trusted Connect.................................. False
    Connect Status.. Connection Open
    GLOBALS:
    Location......................................... Sample
    Location ID...................................... 748
    Location Seg..................................... 2
    Category......................................... WLCat
    Category ID...................................... 12
    Period........................................... Jan - 2012
    Period ID........................................ 31/01/2012
    POV Local........................................ False
    Language......................................... 1033
    User Level....................................... 1
    All Partitions................................... True
    Is Auditor....................................... False
    ** Begin FDM Runtime Error Log Entry [2012-03-27 14:30:20] **
    ERROR:
    Code............................................. 3002
    Description...................................... File could not be opened.
    \\xxxxxxx\c$\fdmdata\xxxxxxx\Outbox\ExcelFiles\ImportFields79048.xlsx
    Procedure........................................ clsAppServer.fFileGetStream
    Component........................................ upsAppSv
    Version.......................................... 1112
    Thread........................................... 15604
    IDENTIFICATION:
    User............................................. xxxxxxx
    Computer Name.................................... xxxxxxx
    App Name......................................... xxxxxxx
    Client App....................................... WebClient
    CONNECTION:
    Provider......................................... SQLOLEDB
    Data Server...................................... xxxxxxx
    Database Name.................................... xxxxxxx
    Trusted Connect.................................. False
    Connect Status.. Connection Open
    GLOBALS:
    Location......................................... Sample
    Location ID...................................... 748
    Location Seg..................................... 2
    Category......................................... WLCat
    Category ID...................................... 12
    Period........................................... Jan - 2012
    Period ID........................................ 31/01/2012
    POV Local........................................ False
    Language......................................... 1033
    User Level....................................... 1
    All Partitions................................... True
    Is Auditor....................................... False
    ** Begin FDM Runtime Error Log Entry [2012-03-27 14:32:51] **
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    \\xxxxxxx\c$\fdmdata\xxxxxxx\Outbox\ExcelFiles\LogicGroups92995.xlsx
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    Component........................................ upsAppSv
    Version.......................................... 1112
    Thread........................................... 13052
    IDENTIFICATION:
    User............................................. xxxxxxx
    Computer Name.................................... xxxxxxx
    App Name......................................... xxxxxxx
    Client App....................................... WebClient
    CONNECTION:
    Provider......................................... SQLOLEDB
    Data Server...................................... xxxxxxx
    Database Name.................................... xxxxxxx
    Trusted Connect.................................. False
    Connect Status.. Connection Open
    GLOBALS:
    Location......................................... Sample
    Location ID...................................... 748
    Location Seg..................................... 2
    Category......................................... WLCat
    Category ID...................................... 12
    Period........................................... Jan - 2012
    Period ID........................................ 31/01/2012
    POV Local........................................ False
    Language......................................... 1033
    User Level....................................... 1
    All Partitions................................... True
    Is Auditor....................................... False
    ** Begin FDM Runtime Error Log Entry [2012-03-27 14:33:05] **
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    Description...................................... File could not be opened.
    \\xxxxxxx\c$\fdmdata\xxxxxxx\Outbox\ExcelFiles\LogicAccounts70086.xlsx
    Procedure........................................ clsAppServer.fFileGetStream
    Component........................................ upsAppSv
    Version.......................................... 1112
    Thread........................................... 15980
    IDENTIFICATION:
    User............................................. xxxxxxx
    Computer Name.................................... xxxxxxx
    App Name......................................... xxxxxxx
    Client App....................................... WebClient
    CONNECTION:
    Provider......................................... SQLOLEDB
    Data Server...................................... xxxxxxx
    Database Name.................................... xxxxxxx
    Trusted Connect.................................. False
    Connect Status.. Connection Open
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    Location......................................... Sample
    Location ID...................................... 748
    Location Seg..................................... 2
    Category......................................... WLCat
    Category ID...................................... 12
    Period........................................... Jan - 2012
    Period ID........................................ 31/01/2012
    POV Local........................................ False
    Language......................................... 1033
    User Level....................................... 1
    All Partitions................................... True
    Is Auditor....................................... False

    Many thanks for your suggestions.
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    - Apparently the FDM service account has privileges to the FDMData\Outbox\ExcelFiles location, but I will double check this...

  • When i download any file it start in a second but when i pause the downloading file & after some time when i open it amessage flash 'download error' source file could not be read please try again later or contact the server administrator.

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