SA 520 Diag Light stays on

So I went to update the firmware on my SA520 last night and aparently something failed, the device restarted and now it doesn't respond to anything. The Diag light stays light and the factory reset button does nothing no matter how long I hold it in. Is there another way to reset the device?

Hello Sean,
Is the device providing any port connectivity? If you had remote management enable, are you able to access the WAN of the device?
Without any port connectivity, unfortunately there is not a way to access the device.
You may call the SBSC for additional support any time as long as you have an entitled serial number and a Cisco user ID.
http://www.cisco.com/en/US/support/tsd_cisco_small_business_support_center_contacts.html

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If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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SA 520 Diag Light stays on

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