SA540 Optional Port problem

We have a client with 2 SA540 units both connecting back to a SA520 with ipsec tunnels.  Nothing out of the oridinary really.  We did have some VOIP QoS settings that never really worked so the client opted to add a Time Warner Roadrunner cable connection (8mbx1.5mb) connection.  The idea here then is to run the phones off the T1 interface and move web traffic to the cable modem connection.
We have a monitoring package (Labtech) running on all machines that report to out central server at our office.
So we got the cable installed and got static IP information.  I enabled the optional port for WAN, Load balancing.  Entered all the IP info.  Tested with trace route from the router to the cable modem gateway, all ok. 
Went to protocol bindings and enter a binding that "any source for service 80/443 destined to our IP address" would route through the optional port for testing.  On the monitoring system, I noticed after about 3 minutes the clients started going black in that they had stopped reporting to the server.  I went and modified the binding (or confirming I should say) and all looked ok.  I disabled it, and all the clients popped back online.  Renabled, all the clients started dropping again.
Scratched my head for a minute and then it happened.  The client called in and said they had lost all phones and computers dropped off internet and they were down hard.  What??!!!  I disabled optional port, call the client and by the time the manager got on the phone he said the phones came back on and the computers were getting to their hosted app again.
What gives?  Load balancing A) should have not stopped the internet from working all together and B) the protocol binding should have only effected the port 80/443 traffic that was destined to our server anyway (which the only service on the machines that comes to that specific IP is the labtech monitoring agents).
Ideas on what happened?  Now the client won't let me touch it again until later this week but I'm at a loss as to why it killed the entire network.
It is running a revision notch or so old on firmware (2.0.17?  It isn't the newest 2.02 I know that).
Any ideas would be heplful.

Good morning
Hi Eric, thanks for using our forum, my name is Johnnatan and I am part of the Small business Support community. Can you please reach out to our Small Business Support Center and open a Service Request to address this issue? One of our Engineers may be able to work with you and diagnose the root cause. You can find the appropriate contact information for SBSC in the below link.
http://www.cisco.com/en/US/support/tsd_cisco_small_business_support_center_contacts.html
Before you call them I recommend you to upgrade your firmware and perform a factory reset(always do a backup of your information). I hope you find this answer useful,
*Please mark the question as Answered or rate it so other users can benefit from it*
Greetings,
Johnnatan Rodriguez Miranda.
Cisco Network Support Engineer.

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    Jul 11 23:39:16 type last message repeated 2439 times
    Jul 11 23:40:16 type last message repeated 4986 times
    Jul 11 23:41:16 type last message repeated 4988 times
    Jul 11 23:42:16 type last message repeated 4987 times
    Jul 11 23:43:16 type last message repeated 4987 times
    Jul 11 23:44:16 type last message repeated 4987 times
    Jul 11 23:45:16 type last message repeated 4986 times
    Jul 11 23:46:16 type last message repeated 4944 times
    Jul 11 23:46:24 type last message repeated 688 times
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    I'm CERTAIN that some of these problems - at least one of them - can be fixed in bios. If only by defaulting the mouse bios support to off. This won't keep you from being able to navigate in bios or use your USB mouse in any OS since Win95 OSR2.1.
    For at least the mouse problems, it appears that many of the problems people have reported can be resolved merely by  disabling "BIOS Support for USB Mouse".

    Quote from: d2thez on 13-July-05, 10:00:03
    Ok, I am lost to be honest, but I just need to know if this applies to me.  Please help!
    I have a K8N Neo Platinum for the socket 754, not a Neo2.  I use a USB mouse and a PS/2 keyboard.  I have both "USB keyboard/storage support" and "USB mouse support" enabled in my bios.
    You have me scared from reading your post that having them enabled will short out my PS/2 or USB.  Will this happen?  And should I have these options enabled or not?
    And finally, if I do disable them, do I lose and functionality??  Please help me out here!
    Relax. You're not going to short out anything or lose any functionality.
    The first one - USB Keyboard/Storage Support - this makes it possible for you to boot off of USB drives (like the flash drives) and makes USB keyboards work in DOS. It may be required to make USB keyboards work in bios setup, but i haven't tested that.
    If you have a PS/2 keyboard and you don't intend to boot off of a USB drive, you can safely disable that option with no loss in functionality of any kind.
    The second one - USB Mouse Support - This is a bit of software in BIOS that takes control of USB mice and makes them appear like PS/2 mice in order to provide easy mouse support for operating systmems that don't understand USB.
    Specifically, DOS and Windows versions prior to Win95 OSR2.1.
    Since Win95 probably won't boot at all on an Athlon64 - and in any case won't have the drivers you need for nearly anything - the only possible scenario where you might need this feature is if you were booting some old versions of Partition Magic or Norton Ghost or other utility floppy that runs on DOS, supports mouse navigation, and is old enough that it doesn't have a DOS USB mouse driver. Newer versions of pqmagic and ghost probably have usb mouse support on their boot floppies.
    You can stop reading now if you just wanted to be reassured.
    The reason it causes a problem is because mice are far more complex than keyboards. For some reason, even if you don't have a USB mouse installed, the signals from your PS/2 mouse are run through software in BIOS to make the signals from your mouse look like the signals from a generic PS/2 mouse - instead of a mouse that speaks the MouseMan protocol or the Intelimouse protocol or the Explorer protocol (or three or four other protocols).
    This sounds like a strange way to do it, but it's actually easier in software to treat all inputs to the same logic and translate them to a virtual device than it is to detect whether translation is needed and then only translate the signals that need it.
    This interferes with the mouse drivers. It also makes it impossible for some mice to 'wake up' properly when the computer is turned on.
    It also doesn't work very well because it doesn't install all the myriad mouse protocols out there. KVM manufacturers have the same problem. If they fix the Intelimouse protocol they frequently break the MouseMan protocol.
    If your mouse has only two or three buttons and no scroll wheel (which counts as two or three buttons), and your mouse was not made by Microsoft or Logitech, chances are your mouse only speaks the plain PS/2 Mouse protocol and you won't have problems with translation, but you might have some other symptoms. It appears that the BIOS may actually understand the Intelimouse protocol, so Microsoft mice may work anyway.

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    Knowledge is of two kinds. We know a subject ourselves, or we know where we can find information on it.
    ThinkPad T510 4313-CTO Windows 8 x64 - Intel Core i7-620M - NVIDIA NVS 3100M - 8GB RAM - 240GB SSD- Intel Centrino Ultimate-N 6300 - Gobi 2000.
    ThinkPad Helix 3697-CTO Windows 8.1 x64 - Intel Core i7-3667U - Intel HD Graphics 4000 - 8GB RAM- 256GB SSD - Intel Centrino Advanced-N 6205 - Ericsson C5621gw

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    : Saved
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    Cryptochecksum:f5d698f2b08e98028f2d487a42c7187e
    : end

    Hi Jouni,
    Thanks for helping again,
    Looks like i'm getting the same problem.
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