Sad day in ipod land

hi
it is with some regret to say i'm selling my 4th gen 40 gig ipod. it was my very first one. sniff.
i haven't used it in well over 8 months, i have better, newer ones.
my question, it is past it's 2 years warranty with apple so that's fine i've treated it like gold. can the person buying it still register it for themselves or do they just buy it from me, take it home, d/l itunes and away they go ?
i've restored it to factory setting for them. anything else i need to do or know ?
thanks

oh of course !
i'm also including with it the arm band to take it jogging and the remote control as i cannot use it with my other ipods as this remote has a funny plug that won't plug into my 60 gig
they get the headphones and the usb cable to connect to the computer and the original box and instructions.
i just wasn't sure if i need to tell apple that it's not mine anymore or if the new owner can register it.
thanks !

Similar Messages

My bran new 4 day old IPod Touch 32GB just slipped onto my table and the glass on front has cracked bad - how do I get this fixed?

Hello
My New 4 day old IPod Touch 32 GB just slipped onto my kitchen table and the glass cracked - is it still under any warranty and how much will it cost to repair?

Accidental damage is not covered under the limited manufacturer's warranty, which is a year from the purchase date.
If you live near an Apple store, make an appointment.

A sad or unhappy iPod icon appears on the screen

I have had my ipod mini f0r 2 month A sad or unhappy iPod icon appears on the screen and the hard drive is making sounds when turn on

You could try restoring the iPod, but quite honestly it sounds like a bad hard drive and it needs service.
See: What does this icon mean?

It is a sad day ..... DNS?DHCP update to DDNS

Hi,
It is a sad day as I have shutdown one more Netware box. (One more Netware server to go) I have moved my DHCP/DNS to SLES10sp3 with OES2sp3. DHCP is working and I can see the addresses in the lease file. DNS is also resolving. The only issue is that DHCP is not updating DDNS. I have tried various setting and configs but the updates do not go thru. Do I need to configure the TSIG and DNS keys. The error I see in then messages log file is "NOTIFY failed: Not authoratitive for zone-in (NOTAUTH) Any ideas
Regards
John

Originally Posted by John_Gill
Hi
DNS side
I have the "allow update" set to "any" on the domain zone and on the
in-addr.arpa zone.
DHCP
On the service object I have the following setting "ddns-hostname" value
"my_dns_server_name"
Then I have a zone called "my_domain.co.za" with IP of my dns server
On the "subnet" the "DNS Zone for Dynamic Update" is set to
"my_domain.co.za"
The "General" option for the server is set to the "service" and the settings
option is as follows:
authoritative - true
ddns-domainname -my_domain.co.za
ddns-hostname - my_dns_server_name
ddns-rev-domainname - in.addr.arpa
ddns-update-style - interim
ddns-updates - true
omapi-port -7911
one-lease-per-client - true
ping-check - true
update-optimization - false
client-updates -allow
I hope this makes sense.
Regards
John
Looks ok, besides the any statement for your DNS updates (as Massimo already pointed out).
Not sure what these do:
update-optimization - false
client-updates -allow
One thing I'm not seeing is if/that you have set the 'Always update' option in the DHCP pool... by default I think this is set to never.
As a heads up, especially if you have a smaller subnet or many clients, have a look at this TID that mentions how to avoid handing out duplicate assignments to one client doing PXE boot and OS boot as default start-up routine. : DHCP handing out 2 IP addresses when PXE booting
We usually also install the dhcp service on another OES server which will be dormant (service shutdown) but can quickly be configured as default DHCP server for configured subnets if the one running DHCP goes down for a longer period. This 'dormant' dhcp OES server also syncs (via rsync) the lease file from the active server to itself, once a day, so that the given leases are there and current if ever needed. It's simpler than doing a fail-over setup and also all the active leases can be found in one place. Not suitable for bigger setups, but for what we run it works quite nicely.
The TSIG key is nice and useful to be able to see the lease info in the DNS-DHCP management tool... quite simple to setup to (does require OES2 SP3 and up). See Viewing Dynamic Leases Under The DNS/DHCP Management Console From OES 2
As last 'heads up'... when coming from NetWare, one option that I overlooked the first two times was option 15.... use that to hand out the dns search suffix to your clients (if not already done so).
There where some things that worked nicer with DHCP on NetWare (clustering being one of them)... but once you get to know DHCP on OES2 it's quite decent and fast (quicker and cleaner than on NetWare from what I've seen). :)
Cheers,
Willem

Sad face on iPod - will reset but then freeze

I've been on the Apple website for about an hour and need some help. I toggled the hold switch as instructed, made sure that the iPod was hooked up to a charge, pressed the select and menu buttons until the Apple icon came up, but then I still just get the iPod with the sad face on it telling me to log into Apple support.
What can I do now? Thanks.

Hello,
If a sad iPod icon or an exclamation point and folder icon appears on your iPod’s screen, or with sounds of clicking or HD whirring, it is usually the sign of a hard drive problem and you have the power to do something about it now. Your silver bullet of resolving your iPod issue – is to restore your iPod to factory settings.
http://docs.info.apple.com/article.html?artnum=60983
If you're having trouble, try these steps at different levels one at a time until the issue is resolved. These steps will often whip your iPod back into shape.
Make sure you do all the following “TRYs”
A. Try to wait 30 minutes while iPod is charging.
B. Try another FireWire or USB through Dock Connector cable.
C. Try another FireWire or USB port on your computer .
D. Try to disconnect all devices from your computer's FireWire and USB ports.
E. Try to download and install the latest version of iPod software and iTunes
http://www.apple.com/itunes/download/
For old and other versions of iPod updater for window you can get here
http://www.ipodwizard.net/showthread.php?t=7369
F. Try these five steps (known as the five Rs) and it would conquer most iPod issues.
http://www.apple.com/support/ipod/five_rs/
G. Try to put the iPod into Disk Mode if it fails to appear on the desktop
http://docs.info.apple.com/article.html?artnum=93651
If none of these steps address the issue, you may need to go to Intermediate level listed below in logical order. Check from the top of the lists to see if that is what keeping iPod from appearing on your computer in order for doing the Restore.
Intermediate Level
A. Try to connect your iPod with another computer with the iPod updater pre-installed.
B. Still can’t see your iPod, put it in Disk Mode and connect with a computer, instead of doing a Restore on iPod Updater. Go and format the iPod instead.
For Mac computer
1. Open the disk utility, hope your iPod appears there (left hand side), highlight it
2. Go to Tab “Partition”, click either “Delete” or “Partition”, if fails, skip this step and go to 3
3. Go to Tab “Erase” , choose Volume Format as “MAC OS Extended (Journaled), and click Erase, again if fails, skip it and go to 4
4. Same as step 3, but open the “Security Options....” and choose “Zero Out Data” before click Erase. It will take 1 to 2 hours to complete.
5. Eject your iPod and do a Reset
6. Open the iTunes 7 and click “Restore”
For Window computer
Go to folder “My Computer”
Hope you can see your iPod there and right click on the iPod
Choose “Format”. Ensure the settings are at “Default” and that “Quick Format” is not checked
Now select “Format”
Eject your iPod and do a Reset
Open the iTunes 7 and click “Restore”
In case you do not manage to do a “Format” on a window computer, try to use some 3rd party disk utility software, e.g.“HP USB Disk Storage Format Tool”.
http://discussions.apple.com/thread.jspa?threadID=501330&tstart=0
C. Windows users having trouble with their iPods should locate a Mac user. In many cases when an iPod won't show up on a PC that it will show up on the Mac. Then it can be restored. When the PC user returns to his computer the iPod will be recognized by the PC, reformatted for the PC, and usable again. By the way, it works in reverse too. A Mac user often can get his iPod back by connecting it to a PC and restoring it.
Tips
a. It does not matter whether the format is completed or not, the key is to erase (or partly) the corrupted firmware files on the Hard Drive of the iPod. After that, when the iPod re-connected with a computer, it will be recognized as an fresh external hard drive, it will show up on the iTunes 7.
b. It is not a difficult issue for a Mac user to find a window base computer, for a PC user, if they can’t find any Mac user, they can go to a nearest Apple Shop for a favor.
c. You may need to switch around the PC and Mac, try to do several attempts between “Format” and “Restore”
http://discussions.apple.com/thread.jspa?messageID=2364921&#2364921
Advance Level
A. Diagnostic mode solution
If you have tried trouble shooting your iPod to no avail after all the steps above, chances are your iPod has a hardware problem. The iPod's built-in Diagnostic Mode is a quick and easy way to determine if you have a "bad" iPod.
You need to restart your iPod before putting it into Diagnostic Mode. Check that your hold switch is off by sliding the switch away from the headphone jack. Toggle it on and off to be safe.
Press and hold the following combination of buttons simultaneously for approximately 10 seconds to reset the iPod.
iPod 1G to 3G: "Menu" and "Play/Pause"
iPod 4G+ (includes Photo, Nano, Video, and Mini): "Menu" and "Select"
The Apple logo will appear and you should feel the hard drive spinning up. Press and hold the following sequence of buttons:
iPod 1G to 3G: "REW", "FFW" and "Select"
iPod 4G+ (includes Photo, Nano, Video, and Mini): "Back" and "Select"
You will hear an audible chirp sound (3G models and higher) and the Apple logo should appear backwards. You are now in Diagnostic Mode. Navigate the list of tests using "REW" and "FFW". The scroll wheel will not function while in diagnostic mode. For further details on Diagnostic mode can be found at http://www.methodshop.com/mp3/ipodsupport/diagnosticmode/
Try to do the 5in1, HDD R/W and HDD scan tests. Some successful cases have been reported after the running the few tests under the Diagnostic mode. In case it does not work in your case, and the scan tests reports show some errors then it proves your iPod has a hardware problem and it needs a repairing service.
B. Format your iPod with a start disk
I have not tried this solution myself, I heard that there were few successful cases that the users managed to get their iPod (you must put your iPod in disk mode before connecting with a computer) mounted by the computer, which was booted by a system startup disk. For Mac, you can use the Disk Utility (on the Tiger OS system disk), for PC user, you can use the window OS system disk. Try to find a way to reformat your iPod, again it does not matter which format (FAT32, NTFS or HFS+) you choose, the key is to erase the corrupted system files on the iPod. Then eject your iPod and do a Reset to switch out from Disk Mode. Reboot your computer at the normal way, connect your iPod back with it, open the iPod updater, and hopefully your iPod will appear there for the Restore.
If none of these steps address the issue, your iPod may need to be repaired.
Consider setting up a mail-in repair for your iPod http://depot.info.apple.com/ipod/
Or visit your local Apple Retail Store http://www.apple.com/retail/
In case your iPod is no longer covered by the warranty and you want to find a second repairing company, you can try iPodResQ at your own risk
http://www.ipodresq.com/index.php
Just in case that you are at the following situation
Your iPod warranty is expired
You don’t want to pay any service charges
You are prepared to buy a new one
You can’t accept the re-sell value of your broken iPod
Rather than leave your iPod as paper-weight or throw it away.
You can try the following, but again, only do it as your last resort and at your own risk.
Warning !!!! – It may or may not manage to solve your problem, and with a risk that you may further damage your iPod, which end up as an expensive paper weight or you need to pay more higher repairing cost. Therefore, please re-consider again whether you want to try the next level
Last Resort Level
1. . Disconnecting the Hard Drive and battery inside the iPod – Warning !! Your iPod warranty will be waived once you open the iPod.
In Hong Kong there are some electronic shops offering an iPod service for Sad iPod, the first thing they do is to open up the iPod’s case and disconnecting the battery and the Hard Drive from the main board of the iPod. Wait for 5-10 minutes and reconnecting them back. The reason behind which I can think of is to do a fully reset of a processor of the iPod. In case you want do it itself and you believe that you are good on fixing the electronics devices and have experience to deal with small bits of electronic parts, then you can read the following of how to open the iPod case for battery and HDD replacement (with Quicktimes)
http://eshop.macsales.com/tech_center/index.cfm?page=Video/directory.html
2.Press the reset button on the Hard Drive inside the iPod – Suggestion from Kill8joy
http://discussions.apple.com/thread.jspa?messageID=2438774#2438774
Have I tried these myself? No, I am afraid to do it myself as I am squeamish about tinkering inside electronic devices, I have few experiences that either I broke the parts (which are normally tiny or fragile) or failed to put the parts back to the main case. Therefore, I agree with suggestion to have it fixed by a Pro.
2. Do a search on Google and some topics on this discussion forum about “Sad iPod”
Exclamation point and folder and nothing else
http://discussions.apple.com/thread.jspa?messageID=3597173#3597173
Exclamation point and folder and nothing else
http://discussions.apple.com/thread.jspa?messageID=2831962#2831962
What should I do with my iPod? Send it or keep it?
http://discussions.apple.com/thread.jspa?threadID=469080&tstart=0
Strange error on iPod (probably death)
http://discussions.apple.com/thread.jspa?threadID=435160&start=0&tstart=0
Sad Face on iPod for no apparent reason
http://discussions.apple.com/thread.jspa?threadID=336342&start=0&tstart=0
Meeting the Sad iPod icon
http://askpang.typepad.com/relevanthistory/2004/11/meeting_thesad.html#comment-10519524
Sad faced iPod, but my computer won’t recognize it?
http://discussions.apple.com/thread.jspa?messageID=2236095#2236095
iPod Photo: unhappy icon + warranty question
http://discussions.apple.com/thread.jspa?messageID=2233746#2233746
4th Gen iPod Users - are we all having the same problem?
http://discussions.apple.com/message.jspa?messageID=2235623#2235623
Low Battery, and clicking sounds
http://discussions.apple.com/thread.jspa?messageID=2237714#2237714
Sad faced iPod, but my computer won’t recognize it
http://discussions.apple.com/thread.jspa?messageID=2242018#2242018
Sad iPod solution
http://discussions.apple.com/thread.jspa?threadID=412033&tstart=0
Re: try to restore ipod and it says "can't mount ipod"
http://discussions.apple.com/thread.jspa?threadID=443659&tstart=30
iPod making clicking noise and is frozen
http://discussions.apple.com/thread.jspa?messageID=2420150#2420150
Cant put it into disk mode
http://discussions.apple.com/thread.jspa?messageID=3786084#3786084
I think my iPod just died its final death
http://discussions.apple.com/thread.jspa?messageID=3813051
Apple logo & monochrome battery stay
http://discussions.apple.com/thread.jspa?messageID=3827167#3827167
My iPod ism’t resetting and isn’t being read by my computer
http://discussions.apple.com/thread.jspa?messageID=4489387#4489387
I am not suggesting that you should follow as well, but just read them as your reference. You are the person to make the call.
Finally, I read a fair comments from dwb, regarding of slapping the back of the iPod multiple times
Quote “This has been discussed numerous times as a 'fix'. It does work, at least for a while. In fact I remember using the same basic trick to revive Seagate and Quantam drives back in the mid to late 1980's. Why these tiny hard drives go bad I don't know - could be the actuator gets stuck in place or misaligned. Could be the platter gets stuck or the motor gets stuck. 'Stiction' was a problem for drives back in the 80's. Unfortunately the fix can cause damage to the platter so we temporarily fix one problem by creating another. But I know of two instances where a little slap onto the table revived the iPods and they are still worked a year or more later.”UnQuote

Sad face on ipod mini

I have a ipod mini , sad face pops up, cant play at all, how do i fix this problem, can anyone help
thanks

Hello,
If a sad iPod icon or an exclamation point and folder icon appears on your iPod’s screen, or with sounds of clicking or HD whirring, it is usually the sign of a hard drive problem and you have the power to do something about it now. Your silver bullet of resolving your iPod issue – is to restore your iPod to factory settings.
http://docs.info.apple.com/article.html?artnum=60983
If you're having trouble, try these steps at different levels one at a time until the issue is resolved. These steps will often whip your iPod back into shape.
Make sure you do all the following “TRYs”
A. Try to wait 30 minutes while iPod is charging.
B. Try another FireWire or USB through Dock Connector cable.
C. Try another FireWire or USB port on your computer .
D. Try to disconnect all devices from your computer's FireWire and USB ports.
E. Try to download and install the latest version of iPod software and iTunes
http://www.apple.com/ipod/download/
http://www.apple.com/itunes/download/
F. Try these five steps (known as the five Rs) and it would conquer most iPod issues.
http://www.apple.com/support/ipod/five_rs/
G. Try to put the iPod into Disk Mode if it fails to appear on the desktop
http://docs.info.apple.com/article.html?artnum=93651
If none of these steps address the issue, you may need to go to Intermediate level listed below in logical order. Check from the top of the lists to see if that is what keeping iPod from appearing on your computer in order for doing the Restore.
Intermediate Level
A. Try to connect your iPod with another computer with the iPod updater pre-installed.
B. Still can’t see your iPod, put it in Disk Mode and connect with a computer, instead of doing a Restore on iPod Updater. Go and format the iPod instead.
For Mac computer
1. Open the disk utility, hope your iPod appears there (left hand side), highlight it
2. Go to Tab “Partition”, click either “Delete” or “Partition”, if fails, skip this step and go to 3
3. Go to Tab “Erase” , choose Volume Format as “MAC OS Extended (Journaled), and click Erase, again if fails, skip it and go to 4
4. Same as step 3, but open the “Security Options....” and choose “Zero Out Data” before click Erase. It will take 1 to 2 hours to complete.
5. Eject your iPod and do a Reset
6. Open the iPod Updater and click “Restore”
For Window computer
Go to folder “My Computer”
Hope you can see your iPod there and right click on the iPod
Choose “Format”. Ensure the settings are at “Default” and that “Quick Format” is not checked
Now select “Format”
Eject your iPod and do a Reset
Open the iPod Updater and click “Restore”
In case you do not manage to do a “Format” on a window computer, try to use some 3rd party disk utility software, e.g.“Partition Magic”.
C. Windows users having trouble with their iPods should locate a Mac user. In many cases when an iPod won't show up on a PC that it will show up on the Mac. Then it can be restored. When the PC user returns to his computer the iPod will be recognized by the PC, reformatted for the PC, and usable again. By the way, it works in reverse too. A Mac user often can get his iPod back by connecting it to a PC and restoring it.
Tips
a. It does not matter whether the format is completed or not, the key is to erase (or partly) the corrupted firmware files on the Hard Drive of the iPod. After that, when the iPod re-connected with a computer, it will be recognized as an fresh external hard drive, it will show up on the iPod updater.
b. It is not a difficult issue for a Mac user to find a window base computer, for a PC user, if they can’t find any Mac user, they can go to a nearest Apple Shop for a favor.
c. You may need to switch around the PC and Mac, try to do several attempts between “Format” and “Restore”
http://discussions.apple.com/thread.jspa?messageID=2364921&#2364921
Advance Level
A. Diagnostic mode solution
If you have tried trouble shooting your iPod to no avail after all the steps above, chances are your iPod has a hardware problem. The iPod's built-in Diagnostic Mode is a quick and easy way to determine if you have a "bad" iPod.
You need to restart your iPod before putting it into Diagnostic Mode. Check that your hold switch is off by sliding the switch away from the headphone jack. Toggle it on and off to be safe.
Press and hold the following combination of buttons simultaneously for approximately 10 seconds to reset the iPod.
iPod 1G to 3G: "Menu" and "Play/Pause"
iPod 4G+ (includes Photo, Nano, Video, and Mini): "Menu" and "Select"
The Apple logo will appear and you should feel the hard drive spinning up. Press and hold the following sequence of buttons:
iPod 1G to 3G: "REW", "FFW" and "Select"
iPod 4G+ (includes Photo, Nano, Video, and Mini): "Back" and "Select"
You will hear an audible chirp sound (3G models and higher) and the Apple logo should appear backwards. You are now in Diagnostic Mode. Navigate the list of tests using "REW" and "FFW". The scroll wheel will not function while in diagnostic mode. For further details on Diagnostic mode can be found at http://www.methodshop.com/mp3/ipodsupport/diagnosticmode/
Try to do the 5in1, HDD R/W and HDD scan tests. Some successful cases have been reported after the running the few tests under the Diagnostic mode. In case it does not work in your case, and the scan tests reports show some errors then it proves your iPod has a hardware problem and it needs a repairing service.
B. Format your iPod with a start disk
I have not tried this solution myself, I heard that there were few successful cases that the users managed to get their iPod (you must put your iPod in disk mode before connecting with a computer) mounted by the computer, which was booted by a system startup disk. For Mac, you can use the Disk Utility (on the Tiger OS system disk), for PC user, you can use the window OS system disk. Try to find a way to reformat your iPod, again it does not matter which format (FAT32, NTFS or HFS+) you choose, the key is to erase the corrupted system files on the iPod. Then eject your iPod and do a Reset to switch out from Disk Mode. Reboot your computer at the normal way, connect your iPod back with it, open the iPod updater, and hopefully your iPod will appear there for the Restore.
If none of these steps address the issue, your iPod may need to be repaired.
Consider setting up a mail-in repair for your iPod http://depot.info.apple.com/ipod/
Or visit your local Apple Retail Store http://www.apple.com/retail/
In case your iPod is no longer covered by the warranty and you want to find a second repairing company, you can try iPodResQ at your own risk
http://www.ipodresq.com/index.php
Just in case that you are at the following situation
Your iPod warranty is expired
You don’t want to pay any service charges
You are prepared to buy a new one
You can’t accept the re-sell value of your broken iPod
Rather than leave your iPod as paper-weight or throw it away.
You can try the following, but again, only do it as your last resort and at your own risk.
Warning ! – It may or may not manage to solve your problem, and with a risk that you may further damage your iPod, which end up as an expensive paper weight or you need to pay more higher repairing cost. Therefore, please re-consider again whether you want to try the next level
Last Resort Level
1. . Disconnecting the Hard Drive and battery inside the iPod – Warning !! Your iPod warranty will be waived once you open the iPod.
In Hong Kong there are some electronic shops offering an iPod service for Sad iPod, the first thing they do is to open up the iPod’s case and disconnecting the battery and the Hard Drive from the main board of the iPod. Wait for 5-10 minutes and reconnecting them back. The reason behind which I can think of is to do a fully reset of a processor of the iPod. In case you want do it itself and you believe that you are good on fixing the electronics devices and have experience to deal with small bits of electronic parts, then you can read the following of how to open the iPod case for battery and HDD replacement (with Quicktimes)
http://eshop.macsales.com/tech_center/index.cfm?page=Video/directory.html
2.Press the reset button on the Hard Drive inside the iPod – Suggestion from Kill8joy
http://discussions.apple.com/thread.jspa?messageID=2438774#2438774
Have I tried these myself? No, I am afraid to do it myself as I am squeamish about tinkering inside electronic devices, I have few experiences that either I broke the parts (which are normally tiny or fragile) or failed to put the parts back to the main case. Therefore, I agree with suggestion to have it fixed by a Pro.
2. Do a search on Google and some topics on this discussion forum about “Sad iPod”
What should I do with my iPod? Send it or keep it?
http://discussions.apple.com/thread.jspa?threadID=469080&tstart=0
Strange error on iPod (probably death)
http://discussions.apple.com/thread.jspa?threadID=435160&start=0&tstart=0
Sad Face on iPod for no apparent reason
http://discussions.apple.com/thread.jspa?threadID=336342&start=0&tstart=0
Meeting the Sad iPod icon
http://askpang.typepad.com/relevanthistory/2004/11/meeting_thesad.html#comment-10519524
Sad faced iPod, but my computer won’t recognize it?
http://discussions.apple.com/thread.jspa?messageID=2236095#2236095
iPod Photo: unhappy icon + warranty question
http://discussions.apple.com/thread.jspa?messageID=2233746#2233746
4th Gen iPod Users - are we all having the same problem?
http://discussions.apple.com/message.jspa?messageID=2235623#2235623
Low Battery, and clicking sounds
http://discussions.apple.com/thread.jspa?messageID=2237714#2237714
Sad faced iPod, but my computer won’t recognize it
http://discussions.apple.com/thread.jspa?messageID=2242018#2242018
Sad iPod solution
http://discussions.apple.com/thread.jspa?threadID=412033&tstart=0
Re: try to restore ipod and it says "can't mount ipod"
http://discussions.apple.com/thread.jspa?threadID=443659&tstart=30
iPod making clicking noise and is frozen
http://discussions.apple.com/thread.jspa?messageID=2420150#2420150
I am not suggesting that you should follow as well, but just read them as your reference. You are the person to make the call.

Question Mark in a triangle and sad face on ipod screen

My ipod is not working.
Its shows a Question Mark in a triangle and sad face on ipod screen when i reset it
Help!

When you have this problem, you'll want to restore your iPod to factory settings, and see if that fixes your problem.
For information on restoring, see this article about it:
Restoring your iPod to factory settings
If restoring doesn't help the problem, or you are having troubles with restoring, I would suggest that you see Mitch's post on the sad iPod icon, which covers a lot of things to try:
http://discussions.apple.com/thread.jspa?messageID=4269443&#4269443
-Kylene

A Sad Day for Creative Own

Let me start this post off with something positi've. 
I am a long time Creative enthusiast. I have only ever purchased Creative sound cards, and they have all worked great. I also purchased a Zen XTRA 30gb a few years ago, and it still works great (battery life is waning, but that's to be expected at this long). I have never had to contact customer support for *ANYTHING* regarding the soundcards (Li've! 5. Value and Audigy 2 Platinum) or my Zen XTRA 30gb. 
I purchased a Zen Micro on July 27th, and that's where the enthusiasm sto
ps.
I bought a 5gb Zen Micro Black, Refurbished, on Creative's eBay Store. The price was right (at 59.99) and since it was Refurbished, it should have had all the defects the original owner had fixed. Everything seemed gravy. I uploaded my favorite music to it, had no problems and was listening to music within hours. It was perfect, to me, because it was tiny, held all that I needed for my day to day listening "needs". Sounds good eh? I read these forums about all the problems people had with their Zen Micros... and I figured I was lucky. 
...until yesterday. 
(DISCLAIMER: The Zen Micro I am describing has never been mishandled since I have owned it. Never dropped, never jostled, never left in a hot car, or exposed to any sort of pressure/jolt/etc. I can make no claims to the care the previous owner of the player took-- there was a name entered into the player when I took it out of the box which leads me to believe there WAS a previous owner... unless Creative likes to enter random names for you) 
I went out to mow the lawn, like I usually do, and listen to music. Mowing the lawn isn't exactly a "vigorous" activity and doesn't involve any jumping up and down, running, wrestling, or extreme sports. I tried turning on the player, but it didn't turn on. I thought that was funny because I was listening to it the day before, and it still had full battery power when I turned it off. So I plugged it in, because I thought somehow the battery must have died (maybe I had left the alarm function set up). Well, as soon as I plugged it in and moved the power slider, it glowed to life -- sort of -- and showed the battery as being 2/3's charged (remember, it wouldn't turn on by itself). 
So it turned on... but that's all it did. Normally when you turn on the Zen.. it...you know, takes you to the Now Playing screen or the Menu (depending on when you turned it off) right? Well... not in this case. Turning on and glowing is ALL it did. So I unplugged it, took out the battery, put the battery back in, tried turning it on, and I got to the CREATIVE logo, and then it froze again, in the same fashion. Although I noticed that the screen was very dim afterwards and I could barely make out the next screen that was supposed to display ... but it was frozen there. I went through the unplug, unbattery, rebattery method again, and this time went to the recovery menu. I tried doing a Clean Up and a Format, but each time I tried, the process would get to exactly 39% and stop. I'm not sure what is so magic about the number 39, but no matter how many times I tried, 39%, 39%, 39%! 
So I called up Creative tonight at -405-742-6655, explained the problem to the first guy I talked to, and he told me to call -800-998-000 and to select option . So I did. I explained my problem to the guy that answered, and he transferred me to the eBay department. I then explained my problem a third time, and was told to call the -406-742-6655 number, which I actually recited to him, because he didn't know the number. That aside, I called the first number up again, and spoke to someone else, who said I should have been taliing to the eBay guy, but I explained what I had been through already, and she checked on it and decided to "help" me. And by "help", I mean sell. Once I got through explaining the problem (this is the fourth time, if you're counting), and she asked me to hold several times while she "checked what my position was within the warranty". After about 5 minutes of holding, I was told that the repairs for the problems I described would cost $50. I was in shock, since I had only paid $0 more for the player, which I pointed out to her. Not dissuaded, she continued with the point that I (and I am directly quoting now) "should just buy the new Zen Micro player, because [I] will have a warranty again and will get noise cancelling headphones as well." I asked to speak with a manager, and was put in touch with her supervisor (after about 0 more minutes of holding). He was no more helpful than she was, and explained that I was responsible for all repairs, even if it was a manufacturer defect. He also tried to sell me on the "buy a new player and shut up" thing as well. 
Excuse me? I've had this player for not even 4 months, it goes defecti've, and I am told to buy another one? I thought only APPLE did this kind of bait and switch tactic! I can't afford to pay for another player; THAT IS THE REASON I CALLED TO GET IT FIXED! 
Creative's management must have changed between the time I purchased my Zen XTRA and Zen Micro, because I never expected this kind of "it's your problem, not ours; we are not capable of manufacturer and design defects" attitude that I WOULD expect of Apple with their iPods. Let me emphasize that I will *never* buy an Apple iPod; primarily because of the non-replaceable battery and non-standard cables (among other things). HOWEVER, I can certainly say now that I have NO confidence whatsoever in Creative as a manufacturer of digital media players. They have not only abandoned me for a problem that I did not create, but brushed me off as if I should have expected it would happen in the first place. 
I would like to hear other people's experiences about their players and interaction with customer support, because I am absolutely appalled, and without the player I paid $60 for. 
Hoping for better,
Brendan C.

Your not the first and certinly not the last to have this issue. It seems that the hard dri've used on the Zen Micro and other players, such as my own, has this problem. The hard dri've is a Seagate ST dri've. And by the looks of it only the 5gb model is affected as I have yet to read of someone with a 4gb or a 6gb Micro with this problem.
If this problem is really that big, we should get a petition started to recall the players with these dri'ves, or offer FREE service to get the faulty dri've replaced. This would be similar to the headphone jack issue which affected soo many players that Creative is now offering free service to repair it.
This hard dri've problem is not just a few dozen or so, it is a BIG percentage of players given the number of posts over the course of almost a year with the Zen Micro and the Dell Pocket DJ which is built by Creative and uses the same 5GB Seagate ST dri've.
But I must say. This problem does NOT affect all 5GB Zen Micro's or Dell Pocket DJ's. Its only some. And it does not matter if your player has been under extreme care or been mishandled. Personally my player has been mishandled and suffers my daily commute to school which involves alot of shaking and other things which has been suggested time and time again not to do with a hard dri've player, such as running, working out, even mowing the lawn. And it has not skipped a beat ever, still works flawlessly just like the first day I got it. So I know first hand it doesn't affect all 5GB Seagate ST dri'ves.
I would love to hear a response from Creative regarding this issue. Or Seagate even.Message Edited by DM on -08-2005 0:5 AM

Ipod mini hard drive goes crunch and now get Sad face with IPOD

I've notice that after I installed new ITUNES and Updater software, my mini has the following problems:
1. Click to the song and it just sits there and then it might skip over a the next song or songs before playing, like it is frozen
2. I hear the hard drive - spinning and hear this crunching sound -
3. Now I get the sad face with the ipod icon
So would restoring my ipod help or should I take it and get it fixed, and how much would that cost
Su

Su,
Is this noise you describe really a crunching noise - like a can being crushed, or more of a rhythmic or repeating clicking noise? It is normal for a drive to amke clicking sounds as it reads and writes to the drive. When this noise becomes rhythmic and repetitive, it can be a problem. If it is indeed a click-click-click type of noise or pattern, it could be that the drive is stuck. This can sometimes be corrected by tapping the iPod's left or right side against your palm firmly. I have revived several iPod mini's this way, and have not had it produce any ill effects. However, do note that you try this at your own risk and only if you are comfortable with the possibility or doing more damage. However, my opinion is that A) The iPod doesn't work right now, so there isn't much to lose, and B) you could save on a costly repair if it DOES work.
Kyle-

Two day old iPod 30 gb CLICKWHEEL NOT WORKING! PLEASE HELP!!!

Hi,
I recieved my ipod video 30gb two days back. Today I was listening to it via externally powered speakers when I needed to go out. I pulled the speakers off and plugged in my earphones and it kept playing. When I decided to change the song, it would not respond at all.
I went ahead with the 5 Rs. But now after restore it is stuck on the language selection screen! I can't scroll or select.
Funny thing is that although I can use the menu and select buttons to restart it, they refuse to work otherwise! Clickwheel is simply not working
I decided to connect my camera adapter to it. It recognised the camera and gave me the option to import or to cancel. Hmmmm... Sorry no buttons would work!!!
When I connect it to the laptop, it is recognised as a drive and I can transfer stuff to and from the disk. I can even transfer through itunes.
Could someone PLEASE help me with this as its out of business hours now and i'm really anxious about this!
Thanks
Anul

Just spoke to Apple customer service. The guy told me to let the battery run down completely and then charge it again to see if it fixes the thing. The odd thing was that he told me it would take about 8-9 hours for the iPod to do this. Wouldn't you think that its really short time for the battery to run out in sleep when its supposed to give 10+hours with music playing!
The guy was really helpful though and said it could be replaced from an apple store if nothing works out. We have a reseller here in Liverpool, would anyone know if they would be able to replace it for me?
Thanks for all the input!

Why can't I download music for 90 days on iPod touch?

I tried to download music for my iPod touch but it said that it was already associated with an iTunes account. And that I have to wait for 90 days to download my purchases that I want to get again.

iTunes Store: Associating a device or computer to your Apple ID
"Once a device or computer is associated with your Apple ID, you cannot associate that device or computer with another Apple ID for 90 days. You can view which devices or computers are currently associated, remove unused devices or computers, and see how long before they can be associated with a different Apple ID from the Account Information page in iTunes on your computer:"

Sad Face on IPod for no apparent reason.

I didn't drop my Ipod, I didn't do anything close to it, for it to give me the sad face. My Ipod was working fine, when it froze for no reason, so I tried resetting it, and I got the sad face all of the sudden. I tried resetting it again and the apple logo appeared and then the sad face, I did it repeated times ad nothing. Then I connected it to my computer and it didn't recognized my Ipod either so I couldn’t restore it, and then I got this battery like icon with a light bolt on it like it needed to be charged, so I got it on the AC power adapter and it didn't want to charge, it kept restarting itself back to the sad face. (First the apple logo appeared and then the sad face. I got this Ipod on August 05, I really don't want to send it to service, please help me, I’m really sad, I take good care of my things, and it makes me sad that I only have it for this short period of time and it won't work. My dad it's going to get really mad.
I have the Ipod photo of 60G.
I tried also to get it on disk mode, and nothing, it just kept going to the apple logo then the sad face.
HP Pavilion Windows XP

I have to mention that I am not a techician, I may not understand the reason behind, I could be wrong and my suggestion may not work in your case. But, I must say that all the suggestions I made are basically from my past experienece fixing more than 10 iPods (from my friends and family members). I do not and have no intention to make a suggestion purely from what I heard and read (otherwise I would indicate). These have been tested and proved to work in my cases. I also have to deal with iPod problems such as:-
1. Sad iPod
2. Folder with exclamation mark
3. iPod failed to be recognized by the computer
4. broken iPod with 'clicking' sound
I can simply post a link from the apple article - which would suggest you to do a Reset and Restore actions, however, most of the users would agree with me that the iPod with the aforementioned problems would not able to get mounted with the computer. In that case, how could you do a Restore. Should I just suggest the user to send their iPods for repair?
I have tried myself with different ways, and I discovered a trick to solve the above problems. First, we must understand what is the problem behind - in my opinion, the problem mainly caused by the head of HD of the iPod getting stuck at a certain point and unable to read the sector properly. If an iPod is an external Hard Disk, how are you going to fix it, I believe that all of us would suggest one to do a Reformat. Right, but unfortunately, the iPod could not be mounted, so what next? I find an interesting way - when the iPod is formatted in PC and connected with a Mac computer, it will "Force" mount, then why not do a Restore there. And once it has been completed, re-connect it with your original PC, and this time with the iPod being formatted to a different format, a window will pop up, indicating that it cant read the iPod and ask whether you would like to do a reformat. Then open the iPod updater and click Restore (back to PC version). Again, interestingly, it works the other way as well i.e. Mac's iPod fixed with a Window based PC.

12 days for ipod with iOS 5.x.x.

My ipod touch has iOS 5.x.x. Not able to upgrade to iOS 7.x. But I want to use the 12 days gift. How can I manage it?

Get a 5G iPod. You need iOS 7 on the device.

2 day old iPod Classic - iQuiz crashed - also whistle sound.

Only had my iPod Classic 160 for two days. Got it yesterday.
Today, I launched iQuiz for the first time. It asked me one question. Then on the second question it froze, and locked up the whole iPod.
Does this happen to other people? Should I be worried about this behaviour? Just not sure if iPods do crash now and then, or if they normally never crash (or very rarely). Any input would be greatly appreciated.
Also, I've noticed that when moving around between menus, or in cover flow, right after some art loads, the hard drive makes a quick whistley sound. Not sure if this is normal either. Thanks.

I have an iPod Classic 160GB as well. Mine rarely and I can't even remember if at all it has ever crashed. Did you try and run iQuiz again? Did it work properly? If YES then I wouldn't worry about it.
The HD noise that you mention is rather normal. It is a mechanical drive and therefore some sound and a little vibration is expected. The Key is the loudness of the sound. If it is loud and whirling then the HD could be defective.
You know, it is only 2 days old. It is still under warranty. Watch its performance closely for a week or two and then you should be able to either get comfortable with it or not. If NOT then get it exchanged.
Axel F.

Sad face on iPod

I have a second gen. version iPod mini and when I turn it on a sad face appears on the screen and then the battery appears but is frozen. Any guesses what this means?

The information on apple's help page about this mini ipod situation doesn't help me. my mini pink ipod is suffering from the same thing yours is and nothing is helping! so good luck and if you find a cure, let me know. until then, i will be searching for the answer to our problem!

Sad day in ipod land

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