Sad Face/Battery Low...can this be saved?

I've read the forums and some of the support articles. I know about restoring and resetting. But, I'm still a bit confused. I haven't had my iPod (I have a color photo iPod...I think they're the fourth gen iPods) on since Friday afternoon. I turned it on while I was on the bus this morning and got the sad face. Then I reset it a few times and I got the symbol that it usually gives when there is a low battery, and I haven't seen the sad face at all since then. I don't know if that's a good sign, however. I don't have my charger with me. Is it possible when I plug it in at home, it will just start charging back up and all of my music won't be gone? I don't mind restoring if I have to, I was smart enough to back up all of my music. But I just wanted to know if charging the battery would do the trick.
Thanks in advance, all!

"But I just wanted to know if charging the battery would do the trick."
it should certainly get rid of the low battery icon, but as to the sad iPod icon, it's hard to say.
This icon usually means a hard drive problem. I would plug it into the charger when you get home, reset it and see what happens when the battery is fully charged.

Similar Messages

Apple icon, sad face, and low battery symbol (not charging) what's going on

my iPod U2 4th gen started acting up on me. it needed to be reset more and more often, until it decided to just stop working all together. it would show me the apple sign, sad face, and low battery symbols. bought and installed new battery, won't charge. it changes from apple icon to sad face back and forth on it's on when plugged into wall with firewire. goes from apple icon to sad face when connected to pc via USB. pc won't recognize it. please help! i've tried everything! is there something wrong with my hard drive? i'll pay anything to save the files on my hard drive. HELP!!!!!

Hey man...I have the EXACT same Ipod with the EXACT same problem. I went to the apple store and they told me I had to wait 3 days to make an appointment with a "Mac Genius" to look at it and that with all the repairs done it would probably cost me $150. Frustrated, I went home and did some research and heres what I found:
http://www.youtube.com/watch?v=3ljPhrFUaOY
http://notpopular.com/blogs/josh/2006/03/29/fix-your-ipod-by-spanking-it/
I kid you not. So basically I put the wall charger on, let it charge for 3 hours. Took it off the wall plug and then slapped the $#!t out of it 4 or five times. Then turned it on. Same sad face. Tried a combination of the reboot procedure and slapping around and now it works! Good luck and hope it works for you too!
I feel like going to the apple store and slapping the crap out of "Mac Rip Ppl off Genius"

Dropped my ipod and the glass face broke. Can this be replaced?

Droped my idpod and the glass face broke. Can this be replaced?

Click here > Apple - Support - iPod - Service FAQ

Sad Face on IPod for no apparent reason.

I didn't drop my Ipod, I didn't do anything close to it, for it to give me the sad face. My Ipod was working fine, when it froze for no reason, so I tried resetting it, and I got the sad face all of the sudden. I tried resetting it again and the apple logo appeared and then the sad face, I did it repeated times ad nothing. Then I connected it to my computer and it didn't recognized my Ipod either so I couldn’t restore it, and then I got this battery like icon with a light bolt on it like it needed to be charged, so I got it on the AC power adapter and it didn't want to charge, it kept restarting itself back to the sad face. (First the apple logo appeared and then the sad face. I got this Ipod on August 05, I really don't want to send it to service, please help me, I’m really sad, I take good care of my things, and it makes me sad that I only have it for this short period of time and it won't work. My dad it's going to get really mad.
I have the Ipod photo of 60G.
I tried also to get it on disk mode, and nothing, it just kept going to the apple logo then the sad face.
HP Pavilion Windows XP

I have to mention that I am not a techician, I may not understand the reason behind, I could be wrong and my suggestion may not work in your case. But, I must say that all the suggestions I made are basically from my past experienece fixing more than 10 iPods (from my friends and family members). I do not and have no intention to make a suggestion purely from what I heard and read (otherwise I would indicate). These have been tested and proved to work in my cases. I also have to deal with iPod problems such as:-
1. Sad iPod
2. Folder with exclamation mark
3. iPod failed to be recognized by the computer
4. broken iPod with 'clicking' sound
I can simply post a link from the apple article - which would suggest you to do a Reset and Restore actions, however, most of the users would agree with me that the iPod with the aforementioned problems would not able to get mounted with the computer. In that case, how could you do a Restore. Should I just suggest the user to send their iPods for repair?
I have tried myself with different ways, and I discovered a trick to solve the above problems. First, we must understand what is the problem behind - in my opinion, the problem mainly caused by the head of HD of the iPod getting stuck at a certain point and unable to read the sector properly. If an iPod is an external Hard Disk, how are you going to fix it, I believe that all of us would suggest one to do a Reformat. Right, but unfortunately, the iPod could not be mounted, so what next? I find an interesting way - when the iPod is formatted in PC and connected with a Mac computer, it will "Force" mount, then why not do a Restore there. And once it has been completed, re-connect it with your original PC, and this time with the iPod being formatted to a different format, a window will pop up, indicating that it cant read the iPod and ask whether you would like to do a reformat. Then open the iPod updater and click Restore (back to PC version). Again, interestingly, it works the other way as well i.e. Mac's iPod fixed with a Window based PC.

No battery, sad face, can't charge or reset

I used my ipod until it ran out of battery. Then I started getting the sad face icon (frozen). Now I can't reset it because it has no battery and cant charge it because its frozen. I hooked it up to my comp for a few hours but it wont charge. (it displays a little battery then tries to reset itself but keeps going to the sad face icon) The computer does not recognize it because it has no battery. (neither windows nor itunes) Im stuck in a circle!!
Gateway Platinum Windows XP

Now my Ipod is really frustrating me. I had basically come to terms with the fact that I was simply going have to buy a new Ipod due the problems I discussed earlier in my post.
However, last week while getting ready for work I just decided to turn on the dead ipod, and to my surprise, it worked! Right to the main menu. But to my disgust, the moment I connected it to my laptop to attempt to perform a restore, the dreaded "do not disconnect" message came up and would not stop. I then tried to switch it to disk mode and perform a manual restore, and the instant it converted to disk mode, the "DND" message popped up again and it never connected.
Another week went by and everytime I walked by the ipod I would attempt to turn it on with no luck (the folder icon would show up). But this morning, the ipod decided it wanted to work, and the same problems persisted. Any help would be greatly appreciated.

Sad Face on my Ipod. is it battery related?

I have an ipod 20Gb 4th gen/. Earlier today, it seems to have been a battery problem, i kept charging but the battery comes with one bar red, then a folder with exclamation pt. I was able to go to disk mode.
Now all of a sudden , i get a Sad face and nothing responds, Menu+select or Select+Play doesn't seems to respond.
I am thinking of buying a new battery and install it. can it be it?
Please help

Few things :-
1. Battery normally need to be replaced every 18 months
2. Folder of exclamation icon = corrupted or bad iPod OS file
3. Sad iPod icon = Hard drive problem
If a sad iPod icon or an exclamation point and folder icon appears on your iPod’s screen, or with sounds of clicking or HD whirring, it is usually the sign of a hard drive problem and you have the power to do something about it now. Your silver bullet of resolving your iPod issue – is to restore your iPod to factory settings.
http://docs.info.apple.com/article.html?artnum=60983
If you're having trouble, try these steps at different levels one at a time until the issue is resolved. These steps will often whip your iPod back into shape.
Make sure you do all the following “TRYs”
A. Try to wait 30 minutes while iPod is charging.
B. Try another FireWire or USB through Dock Connector cable.
C. Try another FireWire or USB port on your computer .
D. Try to disconnect all devices from your computer's FireWire and USB ports.
E. Try to download and install the latest version of iPod software and iTunes
http://www.apple.com/itunes/download/
For old and other versions of iPod updater for window you can get here
http://www.ipodwizard.net/showthread.php?t=7369
F. Try these five steps (known as the five Rs) and it would conquer most iPod issues.
http://www.apple.com/support/ipod/five_rs/
G. Try to put the iPod into Disk Mode if it fails to appear on the desktop
http://docs.info.apple.com/article.html?artnum=93651
If none of these steps address the issue, you may need to go to Intermediate level listed below in logical order. Check from the top of the lists to see if that is what keeping iPod from appearing on your computer in order for doing the Restore.
Intermediate Level
A. Try to connect your iPod with another computer with the iPod updater pre-installed.
B. Still can’t see your iPod, put it in Disk Mode and connect with a computer, instead of doing a Restore on iPod Updater. Go and format the iPod instead.
For Mac computer
1. Open the disk utility, hope your iPod appears there (left hand side), highlight it
2. Go to Tab “Partition”, click either “Delete” or “Partition”, if fails, skip this step and go to 3
3. Go to Tab “Erase” , choose Volume Format as “MAC OS Extended (Journaled), and click Erase, again if fails, skip it and go to 4
4. Same as step 3, but open the “Security Options....” and choose “Zero Out Data” before click Erase. It will take 1 to 2 hours to complete.
5. Eject your iPod and do a Reset
6. Open the iTunes 7 and click “Restore”
For Window computer
Go to folder “My Computer”
Hope you can see your iPod there and right click on the iPod
Choose “Format”. Ensure the settings are at “Default” and that “Quick Format” is not checked
Now select “Format”
Eject your iPod and do a Reset
Open the iTunes 7 and click “Restore”
In case you do not manage to do a “Format” on a window computer, try to use some 3rd party disk utility software, e.g.“HP USB Disk Storage Format Tool”.
http://discussions.apple.com/thread.jspa?threadID=501330&tstart=0
C. Windows users having trouble with their iPods should locate a Mac user. In many cases when an iPod won't show up on a PC that it will show up on the Mac. Then it can be restored. When the PC user returns to his computer the iPod will be recognized by the PC, reformatted for the PC, and usable again. By the way, it works in reverse too. A Mac user often can get his iPod back by connecting it to a PC and restoring it.
Tips
a. It does not matter whether the format is completed or not, the key is to erase (or partly) the corrupted firmware files on the Hard Drive of the iPod. After that, when the iPod re-connected with a computer, it will be recognized as an fresh external hard drive, it will show up on the iTunes 7.
b. It is not a difficult issue for a Mac user to find a window base computer, for a PC user, if they can’t find any Mac user, they can go to a nearest Apple Shop for a favor.
c. You may need to switch around the PC and Mac, try to do several attempts between “Format” and “Restore”
http://discussions.apple.com/thread.jspa?messageID=2364921&#2364921
Advance Level
A. Diagnostic mode solution
If you have tried trouble shooting your iPod to no avail after all the steps above, chances are your iPod has a hardware problem. The iPod's built-in Diagnostic Mode is a quick and easy way to determine if you have a "bad" iPod.
You need to restart your iPod before putting it into Diagnostic Mode. Check that your hold switch is off by sliding the switch away from the headphone jack. Toggle it on and off to be safe.
Press and hold the following combination of buttons simultaneously for approximately 10 seconds to reset the iPod.
iPod 1G to 3G: "Menu" and "Play/Pause"
iPod 4G+ (includes Photo, Nano, Video, and Mini): "Menu" and "Select"
The Apple logo will appear and you should feel the hard drive spinning up. Press and hold the following sequence of buttons:
iPod 1G to 3G: "REW", "FFW" and "Select"
iPod 4G+ (includes Photo, Nano, Video, and Mini): "Back" and "Select"
You will hear an audible chirp sound (3G models and higher) and the Apple logo should appear backwards. You are now in Diagnostic Mode. Navigate the list of tests using "REW" and "FFW". The scroll wheel will not function while in diagnostic mode. For further details on Diagnostic mode can be found at http://www.methodshop.com/mp3/ipodsupport/diagnosticmode/
Try to do the 5in1, HDD R/W and HDD scan tests. Some successful cases have been reported after the running the few tests under the Diagnostic mode. In case it does not work in your case, and the scan tests reports show some errors then it proves your iPod has a hardware problem and it needs a repairing service.
B. Format your iPod with a start disk
I have not tried this solution myself, I heard that there were few successful cases that the users managed to get their iPod (you must put your iPod in disk mode before connecting with a computer) mounted by the computer, which was booted by a system startup disk. For Mac, you can use the Disk Utility (on the Tiger OS system disk), for PC user, you can use the window OS system disk. Try to find a way to reformat your iPod, again it does not matter which format (FAT32, NTFS or HFS+) you choose, the key is to erase the corrupted system files on the iPod. Then eject your iPod and do a Reset to switch out from Disk Mode. Reboot your computer at the normal way, connect your iPod back with it, open the iPod updater, and hopefully your iPod will appear there for the Restore.
If none of these steps address the issue, your iPod may need to be repaired.
Consider setting up a mail-in repair for your iPod http://depot.info.apple.com/ipod/
Or visit your local Apple Retail Store http://www.apple.com/retail/
In case your iPod is no longer covered by the warranty and you want to find a second repairing company, you can try iPodResQ or ifixit at your own risk
http://www.ipodresq.com/index.php
http://www.ifixit.com/
Just in case that you are at the following situation
Your iPod warranty is expired
You don’t want to pay any service charges
You are prepared to buy a new one
You can’t accept the re-sell value of your broken iPod
Rather than leave your iPod as paper-weight or throw it away.
You can try the following, but again, only do it as your last resort and at your own risk.
Warning !!!! – It may or may not manage to solve your problem, and with a risk that you may further damage your iPod, which end up as an expensive paper weight or you need to pay more higher repairing cost. Therefore, please re-consider again whether you want to try the next level
Last Resort Level
1. . Disconnecting the Hard Drive and battery inside the iPod – Warning !! Your iPod warranty will be waived once you open the iPod.
In Hong Kong there are some electronic shops offering an iPod service for Sad iPod, the first thing they do is to open up the iPod’s case and disconnecting the battery and the Hard Drive from the main board of the iPod. Wait for 5-10 minutes and reconnecting them back. The reason behind which I can think of is to do a fully reset of a processor of the iPod. In case you want do it itself and you believe that you are good on fixing the electronics devices and have experience to deal with small bits of electronic parts, then you can read the following of how to open the iPod case for battery and HDD replacement (with Quicktimes)
http://eshop.macsales.com/tech_center/index.cfm?page=Video/directory.html
2.Press the reset button on the Hard Drive inside the iPod – Suggestion from Kill8joy
http://discussions.apple.com/thread.jspa?messageID=2438774#2438774
Have I tried these myself? No, I am afraid to do it myself as I am squeamish about tinkering inside electronic devices, I have few experiences that either I broke the parts (which are normally tiny or fragile) or failed to put the parts back to the main case. Therefore, I agree with suggestion to have it fixed by a Pro.
2. Do a search on Google and some topics on this discussion forum about “Sad iPod”
Exclamation point and folder and nothing else
Spank your iPod
http://www.youtube.com/watch?v=3ljPhrFUaOY
http://discussions.apple.com/thread.jspa?messageID=3597173#3597173
Exclamation point and folder and nothing else
http://discussions.apple.com/thread.jspa?messageID=2831962#2831962
What should I do with my iPod? Send it or keep it?
http://discussions.apple.com/thread.jspa?threadID=469080&tstart=0
Strange error on iPod (probably death)
http://discussions.apple.com/thread.jspa?threadID=435160&start=0&tstart=0
Sad Face on iPod for no apparent reason
http://discussions.apple.com/thread.jspa?threadID=336342&start=0&tstart=0
Meeting the Sad iPod icon
http://askpang.typepad.com/relevanthistory/2004/11/meeting_thesad.html#comment-10519524
Sad faced iPod, but my computer won’t recognize it?
http://discussions.apple.com/thread.jspa?messageID=2236095#2236095
iPod Photo: unhappy icon + warranty question
http://discussions.apple.com/thread.jspa?messageID=2233746#2233746
4th Gen iPod Users - are we all having the same problem?
http://discussions.apple.com/message.jspa?messageID=2235623#2235623
Low Battery, and clicking sounds
http://discussions.apple.com/thread.jspa?messageID=2237714#2237714
Sad faced iPod, but my computer won’t recognize it
http://discussions.apple.com/thread.jspa?messageID=2242018#2242018
Sad iPod solution
http://discussions.apple.com/thread.jspa?threadID=412033&tstart=0
Re: try to restore ipod and it says "can't mount ipod"
http://discussions.apple.com/thread.jspa?threadID=443659&tstart=30
iPod making clicking noise and is frozen
http://discussions.apple.com/thread.jspa?messageID=2420150#2420150
Cant put it into disk mode
http://discussions.apple.com/thread.jspa?messageID=3786084#3786084
I think my iPod just died its final death
http://discussions.apple.com/thread.jspa?messageID=3813051
Apple logo & monochrome battery stay
http://discussions.apple.com/thread.jspa?messageID=3827167#3827167
My iPod ism’t resetting and isn’t being read by my computer
http://discussions.apple.com/thread.jspa?messageID=4489387#4489387
I am not suggesting that you should follow as well, but just read them as your reference. You are the person to make the call.
Finally, I read a fair comments from dwb, regarding of slapping the back of the iPod multiple times
Quote “This has been discussed numerous times as a 'fix'. It does work, at least for a while. In fact I remember using the same basic trick to revive Seagate and Quantam drives back in the mid to late 1980's. Why these tiny hard drives go bad I don't know - could be the actuator gets stuck in place or misaligned. Could be the platter gets stuck or the motor gets stuck. 'Stiction' was a problem for drives back in the 80's. Unfortunately the fix can cause damage to the platter so we temporarily fix one problem by creating another. But I know of two instances where a little slap onto the table revived the iPods and they are still worked a year or more later.”UnQuote

Apple Screen Than Sad Ipod than Ipod battery low please wait than cuts off

my ipod when i start it up shows a sad ipod and i tried to reset it. and that didnt work my computer has Service Pack 1 so i cant get Itunes Yet... so i use Mediamonkey and after the Sad icon screen it says "ipod battery low please wait" and it cuts off and i had it on my Wall charger all night and it kept flickering off and on doing the same thing. i was listening to a song on it and it froze and i put it down and accidently touched the Volume button and it froze and it cut off and now the apple screen comes on and than a sadface than the message Can someone please help me i just got it....

See these troubleshooting articles.
My iPod is sad.
iPod displays a "sad iPod" icon.
What does this picture on my iPod mean?
Also, there is a pretty comprehensive post written by another forum member which is about the sad iPod icon or the folder and ! icon. Be aware that it's quite involved and contains some info that will almost certainly void the warranty. If your iPod is still within the warranty period, you should use that option first.
The Sad iPod/folder and ! icon.
You can arrange online service here.
Service request.

HT1871 Hello i have one IPhone 4S and I use 3G net in my mobile sometime I have problem with temperature in my phone at the SIM card or battery how can I fix this problem. By update or version of 6.1.3

Hello i have one IPhone 4S and I use 3G net in my mobile sometime I have problem with temperature in my phone at the SIM card or battery how can I fix this problem. By update or version of 6.1.3

Could it be because the SIM card got damaged while I cut it to fit the IPhone?
Very likely. Hard to believe the carrier in Mexico doesn't have a micro-SIM card available.
Or somehow the Chinese carrier found out and locked it?
No, which is not possible.
What can I do? Get a new SIM and see if it works again?
Get a micro-SIM from the carrier in Mexico that you don't have to manually cut down. If that carrier doesn't provide one, switch to another carrier that is not so low-budget.

Speakerphone option is too low for practical use. Can this be corrected?

I have the iPhone 2G and the speakerphone really ***** (for lack of a better term). I'd like to use it more often but even on its loudest setting its barely audible. Can this be fixed without hacking? Is the 3G significantly louder? Thanks for any insight as I love the phone but may have to switch if this can't be resolved.

You will have to send feedback to Apple as this is a User to User forum.
http://www.apple.com/feedback/iphone.html
I agree that the volume is to low for practical use, and the physical aspects don't help. The speaker is one of the tiny holes in the bottom, so you need to aim the end of the iphone at your face to make the most of it.

My i pod classic shows a sad face on the screen and wont turn on at all will i need to sent it off to get repaired or how can i fix it thanks shiv

my i pod classic shows a sad face on the screen and wont turn on at all > will i need to sent it off to get repaired or how can i fix it thanks shiv

i have this same issue! have you figured out what to do?

Can this iMac be saved?

I have a 12 year old Imac - Rev B. - System 9.2... 4 Gigs Hard Drive... 168 RAM...This computer has worked very well... never a problem until now.
I am a teacher. I was using this computer in my classroom. It was able to surf the web... most of web pages displayed correctly. I just wanted an alternative to the crappy Dells the school district sticks in every other teachers' classrooms.
The problem... today it won't start up... no chime.. no lights... nothing... dead... it's plugged in, connected correctly... I press the power button... nothing...
Is there anything I can try before sending it to the big network in the sky? The Rev B iMacs are a bear to take apart, could a dead battery cause this? Can this Imac be saved? Any help would be great appreciated.

Here is a picture of the battery that you need.
http://eshop.macsales.com/item-specials/Newer%20Technology/BAA36VPRAM/
All the tray loading iMac g3's, models a-d, are constructed the same.
While this article deals with adding memory, you should see the pram battery on the logic board when you get to step 17.
http://docs.info.apple.com/article.html?artnum=43012
You should skip steps 17 to 20. Look for the pram battery instead.
http://docs.info.apple.com/article.html?artnum=43013
Here is a good disassembly page for the tray loader:
http://www.macopz.com/columns/imacrepair/disassembly.html
I second the motion for an iMac g3 600 or 700. These machines do not run video like youTube that well, if at all.
Robert

How low can ipad mini battery go before it needs to be charged?

How low can an ipad mini's battery go before It should be charged? I just received this for Christmas and want to make sure I take care of it properly. Thanks

Start with this and see of it will start up. Unplug it from the charger before you do this.
Reboot the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider if it appears on the screen - let go of the buttons. See if the iPad starts up.

Sad face then funny battery signal please help!!!

Hi there, I bought my ipod mini about 3 weeks ago, turned it on a few days ago, first I get the Apple logo, followed by a sad ipod icon, then a battery signal which shows it has slightly charged with a bolt of lightening across it!! I have tried everything - resetting, updated all the software, bought a new USB cable, I can't restore through the updater as it won;t recognise the restore function please help!!!

Hey man...I have the EXACT same Ipod with the EXACT same problem. I went to the apple store and they told me I had to wait 3 days to make an appointment with a "Mac Genius" to look at it and that with all the repairs done it would probably cost me $150. Frustrated, I went home and did some research and heres what I found:
http://www.youtube.com/watch?v=3ljPhrFUaOY
http://notpopular.com/blogs/josh/2006/03/29/fix-your-ipod-by-spanking-it/
I kid you not. So basically I put the wall charger on, let it charge for 3 hours. Took it off the wall plug and then slapped the $#!t out of it 4 or five times. Then turned it on. Same sad face. Tried a combination of the reboot procedure and slapping around and now it works! Good luck and hope it works for you too!
I feel like going to the apple store and slapping the crap out of "Mac Rip Ppl off Genius"

TS1373 I have an ipod model A1099 and i cant get it to restart. I keep getting the sad face icon and the battery wont charge even tho I out a new battery in it

I cant seem to get my ipod working even tho I put a new battery in it I keep getting the sad face icon and i cant restart it

Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar

Has anyone encountered drastic shorter battery life both on iphone 5 and ipad since updating to iOS 6.1.2? How can this problem be solved?

Dear all,
I am new to this community even though I have been a Apple user for years, so please forgive me if this question is not in the right section.
Has anyone encountered drastic shorter battery life both on iphone 5 and ipad since updating to iOS 6.1.2? I've always been happy with these two products until the update - now the battery life is considerably shorter which is extremely frustrating.
How can this problem be solved? Is there any way to go back to the previous version?
Thanks for your help.

If you update using iTunes the phone is first wiped clean, then the new OS is installed, and finally the backup is restored. After this finishes if you sync your music should be restored. Music is not in the backup, because it is already on your computer and duplicating it would use up a lot of hard disk space.
An OTA update just patches what has changed; it does not disturb content.

Sad Face/Battery Low...can this be saved?

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