Sad Face Displays

Recently, whenever I update my iPod with new songs, I am unable to listen to any other songs without my iPod freezing. Normally, I would restart my iPod, and only receive the sad face a few times until it goes away and I am able to listen to my other songs, but this time the sad face doesn't seem to want to go away.
I don't believe I have a harware problem, as this has never happened before.
Any suggestions?
I'd rather not have to send my iPod in for service.
Thanks.
Dell   Windows XP  

First try updating iTunes to version 7.0.2. as this article explains.
Error 1418 when restoring any iPod using iTunes 7 or later.
iTunes download.
Also, some people have had success trying the fix mentioned here.
Error 1418.

Similar Messages

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    See these troubleshooting articles.
    My iPod is sad.
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    Sounds like it's hard drive is dying.  In that case, see this Apple support document.
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    Welcome to Apple Discussions!
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    iPod displays a sad iPod icon
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    I used my ipod until it ran out of battery. Then I started getting the sad face icon (frozen). Now I can't reset it because it has no battery and cant charge it because its frozen. I hooked it up to my comp for a few hours but it wont charge. (it displays a little battery then tries to reset itself but keeps going to the sad face icon) The computer does not recognize it because it has no battery. (neither windows nor itunes) Im stuck in a circle!!
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    Now my Ipod is really frustrating me. I had basically come to terms with the fact that I was simply going have to buy a new Ipod due the problems I discussed earlier in my post.
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    Here is a pretty comprehensive post about the sad iPod icon. Be aware that it's quite involved and contains some info that will almost certainly void the warranty. If your iPod is still within the warranty period, you should use that option first.
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    Don't waste your time sending it in, the warranty doesn't cover accidental damage. Apple will send it right back and may charge you a diagnostic fee of up to $100.
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  • Got new 4GB mini ipod, wont charge!! shows ipod w/sad face! HELLLP!

    I just bought a 4GB ipod mini. Whenever I charge it [i use the charger on the "iHome" dock] it first shows the apple logo, then after a few seconds it shows the little ipod with a sad face, and it says "apple.com/support/ipod" then after displaying that for a few seconds, a little picture of a battery and an exclamation point next to it flashes really fast, then it repeats the whole thing over again. I have never used it before that is why i am worried!! has this happened to anyone else?? I know that it isnt the iHome charger because my sister has used it on her mini ipod and it worked perfectly!
    Please help!

    Hey.. well the same sad face thingy happenned 2 me b4 and the weird thing was it went away! after a day! but nyway my advice.. go to ipod + itunes on the top tab and look at troubleshooting to find out to fix the problem. One place is: http://www.apple.com/support/ipod101/help/3/
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  • TS1382 Sad face icon what does it mean

    My husband dropped his ipod and now we only have a sad face.
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    See here: iPod displays a sad iPod icon
    Note that it's often a good sign of a hardware issue with the iPod's hard drive meaning the iPod will need to be serviced or replaced.
    B-rock

  • Sad face on clickwheel ipod

    i've got a 20g clickwheel (non color screen) ipod that woke up to a sad face this morning, won't turn on. I've ensured it's fully charged, tried to hard reset it (menu+center button until apple logo appears, followed by center button+the play button - the second combo doesn't do anything but result in a sad face again).
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    Hi Scott,
    First, try all of the suggestions laid out in these articles from Apple's main Support area:
    iPod 101 - My iPod is Sad (or Alarmed)
    iPod displays a sad iPod icon
    Also, if that doesn't seem to help, check out this post by Mitch 751, another user here on Apple Discussions:
    Mitch 751: Exclamation point and folder and nothing else
    -Kylene

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